Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Gaming Floor Manager Slots

Job Reference Number: SI-480
Department: Slots : Main Floor
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Job Purpose

Responsible for the effective day-to-day shift management of slots gaming operations with specific regard to maintaining products and standards of operation, maximizing customer satisfaction and managing spend.

Key Performance Areas

Shift management

• Put in place duty allocations to ensure maximum coverage
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Managing discretionary/ complimentary spend
• Reporting slots gaming system anomalies to relevant departments for correcting as per SOP
• Reconciling and resolving pay-out exceptions
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Completes shift reports

Slots product

• Conduct slots analyses in relation to occupancy levels
• Lease product management
• Monitor & provide input to strategy ito optimal product mix
• Implements business action plans
• Liaises with Technical to ensure the maintenance schedule plan is adhered to
• Monitors and reports on product performance and complete exception reports/ journals as per SOP

Financial control

• Manages complementary spend
• Authorises spend in line with budget

Customer Relationship Management 

• Ensures that guests are treated with courtesy and respect at all times
• Builds relationships with regular and VIP punters on the slots floor
• Staff training on slots promotions (including promotion information, functions, facilities, etc)
• Shift hand over ensures that staff can provide customer with relevant insight  

Stakeholder Relationship Management 

• Liaise with F&B on food and beverage offerings and services on the gaming slots floor
• Liaise and update hotels and management on VIP arrivals and spend
• Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Collaborates with marketing in the initiation, execution and post mortem feedback of gaming slots promotions

Job Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations at level 4
• 3-year Degree in Business Management is preferred
• Gaming Management Development programme is preferred 

Experience

• At least 2 years experience in a supervisory role within the gaming industry environment
• Meet the requirements for a gaming licence and FICA

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Visual acuity and ability to identify colours

Skills and competencies

Core behavioural competencies

• Planning
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet / product performance
• Investigating skills
• Reviewing – Assessing feasibility; assessing compliance; efficiencies
• Problem-Solving

Technical proficiency competencies

• Slots Product knowledge
• Gaming Regulations
• Gaming Revenue Analysis & forecasting
• Slots Product Analysis
• Slots Supervision
• Proficient MS Office skills
• EGS is an advantage

Note: 

The appointment of a candidate is at Sun International’s sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International’s employment equity plan.

Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.

Please note further that by applying for this position, you consent to Sun International “processing” your “personal information” as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.

Click here to apply

Asst Front Office Manager

Job Reference Number: SI-462
Department: Rooms : Sibaya Lodge
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sibaya provides a uniquely exciting and memorable gaming and entertainment experience, we are a passionate Team that takes pride in everything we do & we ensure that our guests & staff are treated with dignity and respect, Sibaya Casino is looking for an Assistant Front Office Manager to supervising front desk activities.

Job Description

Job Purpose

The Assistant Front Office Manager is accountable for supervising front desk activities (check-in, check-out, night audit), ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements. 

Key Performance Areas

• Shift Supervision
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the department
• Cash-ups at the end of the shift
• Complete shift reports
• Facilitate the preparation of welcome letters/cards; VIP amenities and any special requests for guests visiting the property (e.g. special flowers/cake)
• Meet and greet and ensure VIP customers; return customers; guests in high-paying room categories (e.g. Presidential suites); special Occasion customers enjoy exceptional experiences Front Office Operations
• Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Oversee and supervises guest arrivals and departures with the front office team
• Participate in checking-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information
• Maintain master key control for the shift
• Review daily front office work and activity reports generated by night audit
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Conduct cash-up procedures, verifying all bank deposits at the end of the shift
• Monitor all receptionists to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Develop and track a comprehensive filing system with back-up documentation of, vouchering, schedules, forecasts, reports and tracking logs
• Co-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied.
• People Supervision
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance
• On boarding of new staff members
• Financial Control
• Authorise spend in line with budget
• Report on any variances for the department
• Delivered Customer Experience
• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required 
• Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. 
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
• Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective 
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
• Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience 

Job Requirements

Education

• Grade 12
• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level 

Experience

• Minimum of 3 years’ experience as a receptionist in a front office environment
• Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage
• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
• Physically able to stand for extended periods of time 

Skills and Knowledge

• Collecting Information
• Team Co-operation
• People Supervision
• Appraising & developing
• Problem-Solving
• Analytical skills
• Attention to detail
• Reviewing / evaluating information and data
• Emotional resilience
• Dealing with Customers (including dealing with conflict)
• Self-driven and presentable
• Valuing Diversity & Inclusiveness
• Corporate & industry knowledge
• Product knowledge & standards – rooms, facilities, promotions, etc.
• Proficient English written and verbal communication skills
• Accommodation pricing structures
• Proficiency in MS Office Suite, Opera 
• Business Acumen
• Basic Financial Acumen
• Night audit procedures
• Knowledge and application of legislation relating to Safety, Health and the environment 

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

Gaming Technical Floor Asst

Job Reference Number: SI-478
Department: Slots Technical : Slots Technical
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Situated in the picturesque Breede River Valley, and only an hour’s drive from Cape Town, the Golden Valley Casino is one of the most intimate casinos in the Western Cape. Whether you are in town for a small conference, travelling through Worcester or planning a weekend gaming getaway, this Worcester Casino will give you a taste of friendly Boland hospitality.

Job Description

Job Purpose

Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations. 

Key Performance Areas

Maintained Gaming Machines:

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment
• Record all job cards 
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Slots Floor Transactions:

• Verifies jackpot payouts
• Completes and validates documentation
• Identifies, reports and resolves faults/tilts on machines
• Identifies and resolves transactional errors
• Logs faults with technical departments
• Reports defects to general appearance and functioning of gaming floor
• Escalates issues with relevant parties: Technical, Surveillance, Security, Management
• Resolves minor disputes and escalates issues as required 

Gaming Technical Standards: 

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment 

Customer Engagement:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

• Grade 12 Natural Science and Mathematics) or N3 – Electric/ Electronic

Experience

Accreditation/ Registration/ Licenses:

• Meet the requirements for a gaming licence

Work conditions and special requirements:

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job
• This role is required to work in a smoking environment

Skills and Knowledge

Core & Personal Behavioural Competencies:

• Analysing
• Applying technical expertise and technology
• Relating (connecting; valuing diversity and interacting)
• Maintaining focus ** Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Emotional maturity
• Preferred Personality Traits
  • Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests,

Technical/Proficiency competencies:

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations of large numbers)
• Slots Products – Machine card transactions, Smart card adjustments, pay-outs
• Loyalty Programme product knowledge
• Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
• Compliance procedures and regulations
• Basic responsible gambling principles

Equity

Please Note: Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions. 

Click here to apply

IT Technical Specialist Hospitality

Job Reference Number: SI-457
Department: A&G – IT : IT Applications
Business Unit:
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The IT Technical Specialist: Hospitality will be responsible for planning, installing, and configuring Hospitality software applications, platforms and programs (including Opera Suite, Micros); as well as enhancements to existing products in line with business needs in a manner that is professional, reliable, and in line with business and regulatory requirements.

Job Description

Job Purpose

• The IT Technical Specialist: Hospitality will be responsible for planning, installing, and configuring Hospitality software applications, platforms and programs (including Opera Suite, Micros); as well as enhancements to existing products in line with business needs in a manner that is professional, reliable, and in line with business and regulatory requirements. This will include producing logical, technical Hospitality specifications from functional requirements; the design of components and relevant databases; and the administration, monitoring, maintenance and updating of the applications to ensure sustained and optimal system performance which enables the effective use and application of the Hospitality systems within the business.
• This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives.

Key Performance Areas

• Is the owner and technical expert for creating, maintaining the and resolving any technical issues around the Hospitality applications
• Conduct system installations and develop and administer configuration management solutions for the systems
• Evaluate and monitor system performance and ensure compliance with security standards.
• Produce and deliver support and advice, documentation and training around security patching and ‘hardening’ of Hospitality installations, undertaking security analysis and hardening to any systems administration
• Diagnose Hospitality application faults, troubleshoot and provide working solutions and meet service level requirements
• Improve resilience of the current environment, administering firewall environments in line with IT security policy
• Analyzes and resolves problems associated with the systems’ applications and software
• Design and develop infrastructure monitoring and reporting tools
• Develop test automation frameworks in collaboration with rest of the team
• Provide systems administration and software support for the Hospitality systems
• Develop support processes and provide advice and support on back up, data storage, data recovery and meeting regulations on data management
• Investigate new Hospitality technologies and applications, sharing technical knowledge and expertise with colleagues and providing technical coaching and mentoring to colleagues in the use of Hospitality applications
• Report on the Hospitality systems operational status by gathering and prioritising information and managing projects
• Manage SLA process, performance and billing with vendors around Hospitality system requirements and support
• Provide remote support to business operation and end users
• Collaborate with the business support teams to receive and prioritise briefs from business to design, deliver and support the applications, and deliver each element to specifications to support business requirements 

Job Requirements

Experience

• Minimum of 6 year’s experience within the IT industry with 3 years core-Hospitality application administration experience;
• Demonstrated experience in technical support for large scale enterprise gaming solutions
• Track record using Virtualization Platforms i.e. Hyper V, VMware, SQL Clustering

Education

• 2-Year Diploma in IT or equivalent NQF Level 6 in IT
• Hospitality systems certification(s)
• ITIL Foundation Certification is an advantage 

Skills and Knowledge

• Analysing
• Creating and improving
• Sourcing information
• Applying expertise and technology
• Taking ownership
• Responding with urgency
• Collaborating
• Written and verbal communication skills
• Technical knowledge and application of Hospitality systems (Opera Suite; Micros)
• Stakeholder relationship management
• Systems Analysis
• Risk Management skills
• Business Analysis Process Flow knowledge
• Test Process cycle management

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Click here to apply

Driver

Job Reference Number: SI-461
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Job Purpose

Responsible to collect, deliver and transport guests around the property and to external destinations safely, throughout their stay in the hotel, ensuring that the customers’ experiences remain exceptional, personalized, and worth remembering

Key Performance Areas

Prepared Workstation
• Conduct inspections and identify any issues with regards own workstation appearance/ functioning of vehicle and systems 
• Check overall cleanliness of vehicles, parking areas and general Porte cochere area 
• Check fuel levels and ensure car is ready to transport guests
• Review the arrival and VIP lists daily and understands special requirements
• Be familiar with the hotel and resort facilities, promotions and activities
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary

Transporting services
• Greet all guests when they enter the vehicle; and assist disabled guests as necessary. 
• Transport guests safely to any destination in accordance with hotel policies and rules. 
• Plan routes to destination
• Co-ordinate and park vehicles of visiting guests and residents 
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property. 
• Log transport to external destinations and file necessary documentation
• Raise charges  
• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• May be required to collect and deliver other items as requested by management

Customer Engagement
• Be present at the porte cochere and maintain proper decorum at all times. 
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and Porte cochere if required

Job Requirements

Education

Minimum Qualifications (Education and Experience)
Grade 12
Experience as a driver
Experience in a customer service environment is an advantage

Minimum job- related experience & requirements
• Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
• Physically able to stand, drive and lift luggage as per job requirements 
• Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Accreditation/Registration/Licenses
• Public Drivers Permit (PDP)
• Valid Driver’s License Code 10 with a clean driving record

Core behavioural competencies
• Dealing with Customers
• Problem solving
• Checking
• Collecting information
• Verbally informing
• Team Co-operations
• Patience
• Friendly, presentable individual
• Emotionally stable
• Able to work under pressure

Technical / proficiency competencies
• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Luggage procedures
• English Verbal and Written Communication skills
• Basic PC skills
• Basic knowledge of Opera
• Read directions / map
• Make use of a GPS device
• Driving skills

Equity

** Preference will be given to employees from the designated groups in line with the provisions of the Employmen ** t ** Equity ** Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. **

Click here to apply

VIP Ambassador

Job Reference Number: SI-446
Department: VIP Gam : VIP Gaming
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 2
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Job Purpose

Responsible to be the frontline customer contact to coordinate the day-to-day customer experience in the Prive and Sun Lounge areas by providing exceptional service to the guests, in accordance with company VIP standards and gaming regulations. 

Key Performance Areas

Prepared Prive Lounge 
• Check prive lounge and reception area to ensure standards are met
• Check operating equipment prior to start of shift to ensure all is functioning
• Check cleanliness of own section, machines and/ or station
• Communicate and follow-up on the correction of any equipment faults or defects
• Ensures RGP / MVG / FICA information is displayed
• Assist with the co-ordination and preparation of the lounges for VIP events and promotions
• Liaise with VIP Management and Personal Hosts with regards to VIP’s in house and their requirements  
Customer Engagement 
• Conduct meet and greet processes for customers on arrival and departures from the Hotel, Prive and Sun Lounge areas
• Be able to identify VIP clients by name on arrival
• Interact with guests and provide professional service standards and solutions
• Be able to answer queries relating to game information, various bet types, promotions and events, as well as products
• Act as a host in the Prive, Sun Lounge or Private gaming areas whilst customers are engaged in play
• Establish customer needs / requirements and action accordingly
• Handle any complaints, disputes and suggestions and escalate when required
• Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments in line with customer requests
• Process day to day complimentary vouchers for guests in the Prive / Sun Lounge areas
• Process points redemption for guests in the Prive / Sun Lounge areas
• Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries
• Engage with customers and provide a customer experience in the Prive and Sun Lounge areas that will support brand loyalty ensuring SI as the brand of choice for VIPs
• Be the liaison between VIP Personal Host and VIP customers on a daily basis.
• Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments
• Perform VIP administrative functions as required
• Be present on the floor during VIP functions 

Skills and competencies

Core & Personal behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• Relationship building 

Technical/Proficiency competencies
• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Compliance procedures and regulations
• Responsible gambling principles
• Proficient computer skills (MS Office)
• EGS knowledge is an advantage

Job Requirements

Education

• Grade 12 
• Previous experience in a customer facing role
• Experience in the gaming environment is an advantage
• Meet all requirements for a key gaming licence

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. People living with disabilities are encouraged to apply.

POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Click here to apply

CRM Specialist

Job Reference Number: SI-438
Department: Mrk – Oth : CRM
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The CRM Specialist will be responsible to grow gaming revenue for Sun International business operations, by utilising an in-depth understanding of the Sun database and its customers and insight to compile targeted and relevant campaigns to drive customer visits and/or spend.

Job Description

Job Purpose

• The CRM Specialist will be responsible to grow gaming revenue for Sun International business operations, by utilising an in-depth understanding of the Sun database and its customers and insight to compile targeted and relevant campaigns to drive customer visits and/or spend. These highly targeted plans and tactics will be deployed by identifying ‘red flags’ that will remedy and leverage opportunities to maximize revenue and return on investment. The CRM Specialist will work closely with the Head of CRM, Business Intelligence teams and unit Marketing Managers promoting Sun International’s brand as the brand of choice. The CRM Specialist must constantly evaluate and optimise campaign efforts based on learnings.

Key Performance Areas

• Understand, adopt, and deliver against the Sun International CRM Strategic plans and objectives.
• Guide and support the CRM plan at property level, upskilling the operational business on best CRM practice.
• Identify customer segments of value in the database (per unit) based on past gaming behaviour
• Drive the delivery of strategic objectives on two levels:
• CRM Basics i.e. regular, standardised, best practise on Acquisition, Reactivation, Re-grades and Points Purge (SI mandates).
• CRM Revenue Drivers, identify tactics to proactively drive revenue on an ongoing basis, across the group. 
• Analyse and report on data findings and trends.
• Identify opportunities and provide recommendations on CRM initiatives / campaigns, working closely with unit requirements.
• Provide input into the formation of a centralised CRM approach to drive revenue by deploying strategies that activate, stretch, nurture and/or correct customer behaviours.  
• Collaborate with Marketing Managers iro the tactics and agree on incentives, ensuring incentive relevance through data mining and understanding customer behaviour.
• Work in partnership with properties to ensure implementation of effective CRM and promotional activations based on group strategy to effectively make use of the database, and hereby reducing monetary risk and increasing ROI.
• Monitor properties to ensure delivery against best practices in terms of data hygiene, adhering to POPIA and related CRM/gaming compliance.
• Deliver timeous analyses of CRM campaigns and tactics to ensure re-iterative progress.
• Develop reporting tools in conjunction with ‘BI’ to ensure accurate analysis and ROI of all promotions and campaigns.
• Liaise and engage with Business stakeholder iro of Xtra Play usage to ensure no duplication of plans.
• Present and share results with the Business on a regular basis.
• Drive the concept of “the Right Customer at the Right Time”.
• Constantly seek opportunities that will optimise gaming revenue across all Casino Properties

Job Requirements

Education

• B Degree (Marketing data or statistics or related work experience will be considered)

Experience

• Minimum 8 – 10 yrs experience including:
• 3 years in a gaming role
• 5years experience in casino CRM analytics role
• In-depth knowledge on CRM processes, Gaming systems and BI

Skills & Knowledge

• Creating solutions
• Conceptualising
• Analytical
• Implementation Skills
• Managing Customer & Stakeholder relationships
• Adapting
• Demonstrate Emotional Maturity
• Possess Integrity
• Constantly display a Drive and Tenacity
• Sound knowledge of Marketing business processes & products
• Verbal and written communication skills
• Presentation skills
• Business process analysis methods and techniques
• Advanced skills in MS Office Suite
• Statistics and numerical ability
• Project management skills
• Business acumen
• Data Visualisation

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Click here to apply

Sales and Marketing Co-Ordinator

Job Reference Number: SI-472
Department: Mrk – Oth : Public Relations
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related

InterContinental Table Bay Cape Town is recruiting for a Sales & Marketing Co-ordinator This role is ideal for an organised and proactive individual with strong attention to detail, excellent communication skills and a passion for hospitality.

Job Description

Job Purpose

Responsible for administrative and operational support to the Head of Sales and Marketing, Marketing Manager and Sales Team.  This role is key in ensuring the smooth execution of daily sales activities, maintaining efficient communication with clients and supporting the hotel’s overall sales and marketing objectives.  The ideal candidate is detail oriented, highly organized and customer focused, with the ability to balance multiple priorities in a fast-paced environment.

Key Performance Areas

• Assist the Sales Manager with proposals, contracts, rate loading, and client correspondence
• Coordinate site inspections, client hosting, and sales event logistics
• Maintain up-to-date client databases, contact lists, and CRM accuracy.
• Track sales leads and support pipeline management by updating key sales reports
• Assist in the coordination and rollout of marketing campaigns, activations, and brand initiatives.
• Maintain a content calendar and coordinate the delivery of approved marketing assets across digital and print platforms
• Liaise with designers, printers, and content creators to ensure timely delivery of marketing materials
• Ensure all marketing and sales materials adhere to POPIA, CPA, and brand guidelines
• Track and manage image rights, licensing agreements, consent forms, and supplier contracts
• Maintain an archive of approved marketing materials and audit trails for compliance checks
• Compile weekly and monthly sales and marketing reports from CRM, Google Analytics, and social platforms
• Track campaign and event metrics to support ROI analysis
• Prepare performance dashboards and highlight key trends for management review
• Schedule internal meetings, take minutes, and track action items
• Coordinate department budgets, invoices, purchase orders, and supplier payments
• Maintain an organised system of departmental files, briefs, and contracts.

Job Requirements

Education

• Grade 12
• Diploma in Marketing

Experience 

• 3 years’ experience in sales or administrative role – ideally within the hospitality industry
• Strong organizational and multitasking skills with high attention to detail
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience in systems and hotel sales software (Opera) is an advantage
• Customer service mindset with a proactive approach

Work Conditions and special requirements

• Ability to work shifts that meet the operational requirements

Skills and Knowledge

• Decision-making
• Analytical skills
• High level of accuracy and attention to detail
• Influencing others
• Controlling and directing resources
• Professional communication skills
• Team player to support multiple leaders
• Ability to handle confidential information with discretion
• Adaptability and willingness to take initiative

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

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We wish you all the best with your applications