Mr Price – Call Centre Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Call Centre Agent (new accounts) – Mr Price Money

Job Description

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
 

Responsibilities

• Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only) 
• Review and assess customer financial documents to support account application decisions.
• Communicate with customers to request missing documentation and provide guidance on completing their account applications.

What’s in it for you….

• Enjoy attractive incentives when you achieve your targets, rewarding your hard work and dedication!
• Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!”
• Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications

• Grade 12 
• 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution. 
• Knowledge and understanding of industry legislature – Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).  
• Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
• Problem-Solving – quickly identifying issues and providing effective solutions 
• Attention to detail – ensuring accuracy in customer information and account setup processes 
• Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
• A proactive, open-minded attitude with a strong willingness to learn and grow.

Click here to apply

Telesales Agent (Mobile) Mr Price Money

Job Description

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!

As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.  

Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                               

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.     

What’s in it for you

• Achieve your targets and enjoy uncapped incentives
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.            

Qualifications

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry 
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.

Click here to apply

Call Centre Agent (new accounts) – Mr Price Money

Job Description

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

• Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only) 
• Review and assess customer financial documents to support account application decisions.
• Communicate with customers to request missing documentation and provide guidance on completing their account applications.

What’s in it for you….

• Enjoy attractive incentives when you achieve your targets, rewarding your hard work and dedication!
• Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!”
• Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications

• Grade 12 
• 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution. 
• Knowledge and understanding of industry legislature – Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).  
• Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
• Problem-Solving – quickly identifying issues and providing effective solutions 
• Attention to detail – ensuring accuracy in customer information and account setup processes 
• Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
• A proactive, open-minded attitude with a strong willingness to learn and grow.

Click here to apply

Stock Controller Mr Price Money

Job Description

The purpose of the Stock Controller is to ensure that all Cellular stock information is accurate and up to date, with queries resolved timeously. This includes carrying out stock takes in line with the approved budget, maintaining and updating the Stocktake Tracker on a monthly basis, and managing supplier payment queries accurately and efficiently.

Responsibilities

Stock control and stock take

1. Monitor and maintain current inventory levels to ensure that stock balances per the system are accurate and complete. 

2. Reconcile actual stock take results (in store and OTD) to Oracle and investigates variances.

3. Stocktake reports, complete and evaluate to ensure stock loss compliance

Variance Analysis 

1. Identify and investigate stock take variances, breakages and shortages to resolve differences and avoid loss. 

2. Assist with resolution of all stock-related queries and claims. 

Write Off Processing

1. Monthly processing of write offs on Oracle (system) for holding/query branches.        

Stock counts 

1. Ensuring all stock counts (Cyclical & Financial) are prepared for, completed and reported on accurately for all stores to ensure effective management of stock.       

Aging of Stock transfers

1. Ensure reports are run weekly to give an indication of transfers that are outstanding in order to provide reasons and resolve queries in a timely manner.  

Support 

1. Provide support and advice to Ops regarding the stock policies and procedures, queries and claims.

2. Work closely with creditors team to validate outstanding supplier payment queries.

Qualifications

Education / Qualifications:

Finance related diploma or degree 

Experience:

1-3 years’ experience              

Specific Knowledge:

Microsoft Office (Excel), Computer Literate, stock control knowledge       

Business Understanding:

Oracle, Creditors and Store Processes

Click here to apply

Collections Agent (FS) Mr Price Money

Job Description

Join the Mr Price Group as a Debt Collector and utilize your expertise in managing overdue accounts to help us maintain financial health and customer satisfaction! 

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies 

Responsibilities

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments 
• Accurately updating customers’ personal, employment and contact information to maintain their details 
• Effectively rehabilitating customers through excellent customer service standards 
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.  

What’s in it for you

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.     

Qualifications

• 6 to 12 months of hands-on experience in collections.
• Strong negotiation skills to effectively manage and resolve accounts.
• Excellent communication skills to connect with customers and colleagues alike.
• Understanding of NCA requirements related to collections and credit control.
• Familiarity with the life-cycle of an account and the collection process. 

Click here to apply

Telesales Agent (Mobile) Mr Price Money

Job Description

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!

As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.  

Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                               

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.     

What’s in it for you

• Achieve your targets and enjoy uncapped incentives
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.            

Qualifications

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry 
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.

Click here to apply

Customer Experience Manager (Call Centre) Mr Price Money

Job Description

The Customer Experience Manager is responsible for leading the customer service strategy across the business, ensuring exceptional service delivery and a seamless customer experience. This includes managing contact centre operations, driving performance against KPIs, and overseeing processes related to fraud prevention, reporting, automation, and workforce management.

Responsibilities

• Lead and manage inbound contact centre operations to meet service level targets and customer satisfaction goals.
• Develop and maintain reporting frameworks to monitor performance and identify improvement opportunities.
• Continuously review and enhance operational processes to improve efficiency and service quality.
• Ensure budget compliance and resource availability to support service delivery.
• Implement strategies to improve productivity, profitability, and customer experience.
• Monitor call queues and ensure optimal workforce management.
• Resolve customer service issues and identify trends to inform strategic decisions.
• Communicate performance insights and updates to internal stakeholders and external partners.
• Collaborate with Marketing to align customer service with brand strategy.
• Ensure compliance with service policies, SLAs, and regulatory requirements (e.g., CPA, POPIA).
• Support recruitment, training, and development of a high-performing, engaged team.
• Partner with HR to manage performance and conduct issues effectively.
• Promote company values and foster a culture of continuous learning and improvement.

Qualifications

• Matric / Grade 12
• Diploma in a relevant field 
• Minimum of 5 years in a leadership role within a customer care call centre
• Proficient in Microsoft Office (Intermediate level)
• Experience with call centre systems, FreshDesk or ZenDesk (advantage) 

Knowledge & Competencies:

• Understanding of basic labour laws and disciplinary procedures
• Familiarity with financial and regulatory frameworks, including CPA, POPIA, and NCA
• Strong leadership, communication, and interpersonal skills.
• Proven ability in change management, strategic planning, and conflict resolution
• Experience in stakeholder management and workforce planning.
• Proficiency in analysing data, documenting processes, and driving operational excellence.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Click here to apply

Retentions Agent (Insurance Call Centre) Mr Price Money

Job Description

We are seeking a motivated and customer-focused Retentions Agent to join our dynamic team. The primary responsibility of this role is to retain existing policyholders acquired through telemarketing efforts by addressing their concerns, resolving issues, and promoting the value of our insurance products. This role plays a critical part in maintaining customer satisfaction and minimizing policy cancellations.

Responsibilities

• Handle inbound and outbound calls related to customer complaints, cancellation requests, and escalations with professionalism and empathy.
• Effectively communicate the benefits of insurance policies and utilize approved retention tools and techniques to persuade customers to maintain their coverage.
• Respond promptly to cancellation requests, investigate underlying concerns, and offer tailored solutions to retain the customer.
• Ensure all cancellation processes are completed within the required 30-day timeframe to avoid regulatory fines and penalties.
• Strive to resolve customer issues in a timely and satisfactory manner, contributing to overall customer loyalty and retention metrics.

Qualifications

• Matric (Grade 12) is essential.
• 1–2 years of experience in a customer retention role, preferably within the insurance or financial services industry.
• Certifications (Advantageous): RE5 Certification / FAIS Accreditation
• Familiarity with industry regulations including FSB Compliance, Code of Conduct, POPI Act, and the National Credit Act (NCA). 
• Multilingual capability 

Click here to apply

Telesales Agent (Mobile and Insurance) – Talent Pool Mr Price Money

Job Description

Are you passionate about sales and customer engagement? We’re building a dynamic talent pool of driven individuals who are eager to connect with customers and introduce them to exciting mobile and insurance products.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product.
• Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                               

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.     

What’s in it for you

• Achieve your targets and enjoy uncapped incentives. 
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs        

Qualifications

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry 
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Click here to apply

We wish you all the best with your applications