To apply, click on the link at the end of the posts and all the best with your applications

Specialist: Global Capacity Dev & Ops

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information
Job number: 10008960

Job title: Specialist: Global Capacity Dev & Ops

Job grade: S5

Group/ BU: Openserve

Division: Openserve

Span of control: 0-5

Reports to: Senior Management

Core Description
Responsible to identify, initiate, develop, promote, procure, implement and maintain global and African submarine cable connectivity and specific related product via Telkom’s infrastructure facilities. Evaluate international cable projects that may impact on Telkom’s global market positioning and develop strategies for possible participation or competitive impact management strategies. Provide capital and operational budgetary support for global capacity projects. Maintain good stakeholder relations for ensuring a protected marine environment for safe operation and maintenance of submarine cables.

Job Responsibilities
Perform Global Capacity Development and Consortium Operations (70%)

Provide High Level Support
Facilitate procurement processes
Assist with implementation of quality/ productivity submarine cable systems/ network
Arrange and schedule required training courses
Plan and design awareness, program and material
Implement and contribute to Business Plan & design operational plan for environment
Ensure quality & timelines are met Drive implementation of solutions
Compile human capital plan and work force planning
Obtain required information from key role players
Ensure cable protection in marine and terrestrial environment
Evaluate & drive new cable developments and proposals
Protect and manage Telkom interests in international consortia
Build relationships with internal and external customers (10%)

Build relationships with relevant stakeholders by building and managing internal and external customer relationships
Manages people performance and development (10%)

Establish conducive work environment
Establish an enabling work environment and culture for optimum staff performance
Provide people management to the team
Arrange and schedule required training courses
Identify targets & goals for environment
Monitor and measure success
Provide appropriate training and development initiatives
Apply performance measures and incentives in a fair and equitable manner
Provide team leadership by providing targets and measures for productivity and increased revenue flow
Manages Finances (10%)

Capital & Business Cases
Opex – Consortium budgets
Revenue/ reimbursements – Telkom services
Core Competencies
FUNCTIONAL KNOWLEDGE
Negotiated Agreements; Project Management; Law; Financial Management; Transmission Equipment
FUNCTIONAL SKILLS
Presentation Techniques; Planning; Analytical; Communicating; Decision Making; Strategic Thinking
ATTITUDES/ LEADERSHIP COMPETENCIES
Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART); People Orientated; Independent; Motivated; Meticulous; Inquisitive; Versatile

Certifications
None
Education
NQF 6: 3 year Diploma/ National Diploma in Engineering or Technology
Experience
5 Years relevant experience
Additional Information
Experience:

International Submarine Cable specific experience would be advantageous.
Special Requirements
Physical Requirements
None
Key Stakeholders
Administration Committees/ Other Operator CFO’s Marine Cable Ship Operators CEO
Project Director
Commercial Director Marine maintenance agreements
Dept: Environmental Affairs
Dept: Mineral Resources & Energy Legal Services (internal)
SARS – Customs for bonded Depot operation, DOC, ICASA, ICPC
Consortium owners

Click here to apply

Tech Officer: Submarine Cable Ops

Location: Melkbosstrand, Western Cape, ZA

Company: Company

Structural Information
Job number: 10007203

Job title: Tech Officer: Submarine Cable Ops

Job grade: OP1

Group/ BU: Openserve

Division: Openserve

Span of control: 0

Reports to: Management

REM Functional Area: Technical

Core Description
To install, operate and maintain the submarine cable systems and associated local terrestrial systems, according to international standards, in order to provide a continuous service to International and National Investors, Operators & Customers.

Job Responsibilities
OUTPUT 1
Maintained Network Configuration
SUB-OUTPUTS
Receive activation/ deactivation requests
Activate new circuits
Create new paths
Update changes in network topology (upgrades, etc)
Update changes in protection schemes (ring, path switching), etc.
Activate, deactivate and change names of circuits
Perform ring switch on submarine cable system
Back & restoration
RANGE
Submarine cable systems
Standby power plant
AC and DC Power Plant
Engineering Order Wires
Radar Equipment
Power Feed Equipment (PFE)
External DCN Network
Synchronisation Local Network and across different Cable systems
Computerised Network Management Systems And Software
Submerged Plan, Spare Equipment And Standby Power Plant
Equipment and cable spares
National Network Transmission PDH, SDH and WDM Equipment
Digital Cross-Connect
ADM’s

Test equipment

OUTPUT 2
Monitored Traffic Quality
SUB-OUTPUTS
Monitor compliance with technical parameters
Analyze results
Record and report results
Take appropriate action
Monitor and interpret results / carry-out suitable corrective actions
Ensure system operation
Identify traffic quality trends
Gather relevant data from monitoring equipment
RANGE
Standby power plant
Submarine Cable System
Radar Equipment
Power Feed Equipment (PFE)
National Network Transmission PDH, SDH and WDM Equipment
Synchronisation Local Network and across different Cable systems
Computerised Network Management Systems And Software
Submerged Plan, Spare Equipment And Standby Power Plant
DCN Network
Equipment and Cable Spares
AC and DC Power Plant
Digital Cross-Connect
Engineering Order Wires
Test Equipment ADM’s
OUTPUT 3
Restored Traffic
SUB-OUTPUTS
Identify problem/Receive request
Communicate with remote transmission stations/ landing parties
Coordinate liaison amongst overseas cable station
Initiate agreed plans and procedures
Notify all affected parties
Monitor quality of traffic
Ensure restoration facilities stays available
Normalise traffic back to original configuration Compile and submit report
RANGE
Planned maintenance
Submarine Cable System
Update Events (Failure)
Own Submarine Cable Systems
National Network Between Cable Stations And IOMC
Telkom Back haul
Other Submarine Cable Systems
Local network
OUTPUT 4
Managed Spare and Test Equipment
SUB-OUTPUTS
Maintain a record of all components
Perform/arrange routine store checks
Maintain stock room
Analyze failure/replacement trends
Procure replacement spares
Maintain & replenish system & station consumables
Control centralization of spares
Routinely verify the functionality of all test equipment
Ensure test equipment compatibility
Ensure calibration schedules are adhered to
RANGE
Administrative
National Network Equipment Spares
Test Equipment Spares
Cable System Consumables
Cable Station Consumables
Equipment spares – Submarine and terrestrial equipment types
Submarine Cable Equipment Spares
Environmental, critical spares, management (DC, AC Power, Air conditioners Standby plant, Fire Alarm systems act)

Core Competencies
FUNCTIONAL KNOWLEDGE
Transmission Systems; Safety Regulation and Standards; Mechanical Aids; Network Management Systems; IP Networks; Power DC and AC; Project Management; Data Communication Systems; Broadband Systems; Data Acquisition / Multiplexing Systems; National Management Systems; Computer Hardware / Software Systems; Company Policies/Procedures & WI’s; Non-Voice Systems & Associated Services; Fire Alarm Systems; Fire Suppression Systems and Procedures; Air Conditioners; Standby Plants; UPS & Battery Management

FUNCTIONAL SKILLS
Interpersonal; Planning; Project Management; Computer Literacy; Programming; Analytical; Communicating; Training Techniques; Team work; Technical& Test Eq Handling & Techniques; Technical Design
ATTITUDES/ LEADERSHIP COMPETENCIES
Dedicated; Quality Awareness; Responsible; Proactive; Team Player; Driven; Work and Personal Safety; Customer Focus; Accurate

Certifications
Education
NQF 6: 3 year Diploma/ National Diploma in Engineering
OR NQF 4: Grade 12 in Mathematics or Science
Experience
6 months/ 1 Year relevant experience
OR 3 years relevant experience
Additional Information
Outputs (continued):

OUTPUT 5
Installed Equipment / Services
SUB-OUTPUTS
Analyze and record results and compile report (Scope of work SOW)
Liaise with relevant role players / stakeholders / authorities
Plan and coordinate all aspects of the job
Obtain equipment to be installed
Install equipment
Perform function tests according to prescribed documentations and standards
Connect services to equipment
Commission service with end to end test
Put equipment / circuits into service
Update database and records and communicate with relevant stakeholders
RANGE
Standby power plant
Submarine cable systems
AC and DC Power Plant
Radar Equipment
National Network Transmission PDH, SDH and WDM Equipment
External DCN Network
Synchronisation Local Network and across different Cable systems
Computerised Network Management Systems And Software
Submerged Plan, Spare Equipment And Standby Power Plant
Equipment and cable spares
Power Feed Equipment (PFE)
Engineering Order Wires
Digital Cross-Connect
ADM’s
Test Equipment
OUTPUT 6
Repaired Equipment / Services
SUB-OUTPUTS
Complete administration
Identify fault condition
Repair fault
Perform functional test
RANGE
ADM’s

Test equipment

Submarine Cable System
Radar Equipment
Power Feed Equipment (PFE)
National Network Transmission PDH, SDH and WDM Equipment
External DCN Network

Synchronisation Local Network and across different Cable systems
Computerised Network Management Systems And Software
Submerged Plan, Spare Equipment And Standby Power Plant
Equipment and cable spares
Standby power plant
AC and DC Power Plant
Engineering Order Wires
Digital Cross-Connect
OUTPUT 7
Maintained Equipment
SUB-OUTPUTS
Perform routine measurements and observations
Record all relevant results
Analyze results and observations
Initiate corrective procedure
Rectify fault or notify responsible section
Perform first line equipment repair or notify responsible authority
Implement dispatch procedure for faulty equipment
Confirm repair
Record all relevant information in station log
RANGE
11
AC and DC Power Plant
Standby power plant
Submarine Cable System
Radar Equipment
Power Feed Equipment (PFE)
National Network Transmission PDH, SDH and WDM Equipment
Synchronisation Local Network and across different Cable systems
Test Equipment
Submerged Plan, Spare Equipment And Standby Power Plant
Equipment and cable spares
Computerised Network Management Systems And Software
External DCN Network
Digital Cross-Connect
ADM’s
Engineering Order Wires

Special Requirements:

Ability to speak foreign languages (Fresh, Spanish, Portuguese) is an advantage.
Special Requirements
Ability to work after hours
Ability to work shifts
Ability to work overtime
After hours call out (stand by)
Physical Requirements
Colour Vision

Click here to apply

Executive: Home Solutions – Fixed and Broadband

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information
Job number: 10031698

Job title: Executive: Home Solutions – Fixed and Broadband

Job grade: M3

Group/ BU: CSB

Division: CSB CCO

Span of control: 5-10

Reports to: CSB CCO

Core Description
Accountable to the Consumer BU to grow the Fixed Line Revenue according to the Consumer 5 Year Business Plan. To achieve this the declining fixed line copper revenue (data & voice) needs to be mitigated, FFTH offering compete against the competitors, the Telkom ISP transformed into a competitive brand and business. And to grow the Broadband (Fixed wireless i.e. FLTE and 5G) Revenue according to the Consumer 5 Year Business Plan, while Optimizing the broadband traffic across Fixed and Wireless Network (4G and 5G). While growing the Smart Home and IoT solutions capability with accompanying revenue. The Executive ensures full end-to-end delivery of the Products, Revenue and Customer Experience according to the strategy and focus of the function.

Job Responsibilities
The primary functions of the Executive: Home Solutions – Fixed and Broadband are:
a) the Fixed & Broadband (Fixed wireless) Product portfolio
b) Support the Sales Channels for Fixed, Broadband and Smart Solutions
c) Business lead for the Consumer Internet Service Provider (ISP) and,
d) Operations support for fixed, broadband & smart home customers, partners, and internal staff.

Strategic Functions:
Business Planning: Partakes in the Consumer Business Planning process and its related activities as per annual cycle requirement.
Commercial Management Team: Form part of the Consumer Commercial team and contributes as functional Fixed, Broadband and Smart Home Solutions expert to the team.
Department Strategy: Design, facilitate, deliver, enable, and implement a Fixed Line strategy and Broadband strategy for the Consumer Business Unit in accordance with the Consumer Business Plan and Strategy.
The strategy needs to deal with maintaining and growing the Fixed Line and broadband revenue, whilst building up new business in the Smart Home & IoT Solutions space.
Performance Management & Budgets: Establish, develop, manage, align and report performance scorecards and targets as per functional department requirements and responsibilities.
Reporting follows the standard Commercial team performance reporting requirements as on a daily, weekly, monthly basis.

Tactical Functions:
Ensure functional strategies and objectives for the Fixed Line, Broadband & Smart Home department in Product Development & Management, Sales, Operations and support.
Design departmental processes, policies, and procedures to ensure efficient and effective operations.
Plan and control department resources and capacities within the annual approved Fixed, Broadband & Smart Solution budget to ensure reaching Consumer business targets.
Continuous improvement of the operations in the most cost-effective manner.

Operational Functions:
Fixed, Broadband & Smart Product Portfolio to position the Consumer BU in a revenue growth position for fixed, Broadband & Smart Solution product solutions.
The portfolio includes Fixed Voice, FTTH&DSL, FTTR, FLTE/5G, Smart Home Solutions and Consumer IoT solutions.
Full product portfolio management covers product development, product management, as well as partner management to include Fibre Network Operator (FNO) and other partners to deliver solutions.
Fixed, Broadband & Smart Sales Channels to promote and sell fixed and smart solutions through the Consumer distribution network, as well as through third party partners to grow market share and revenue. The existing sales channels for Fixed focuses on third-party partners, internal sales team and inbound and outbound Call Centres.
Liaison with Regions and Direct Sales channels to ensure alignment to drive revenue growth.
Support the Internet Service Provider to operate and service Consumer customers. In liaison with the EXCO team the ISP needs to follow the proposed re-engineering approach to increase value and stem the tide of losing customers due to DSL migration and increased competition in the FFTH market.

This includes the strategy, brand and repositioning of the ISP as to other current ISP market players.
Fixed, ISP and Smart Support to ensure that performance and commercial agreements are in place and followed, orders are fulfilled, and put-in-service completed, with necessary stakeholder support.
Customer and partner experience is of critical important to ensure customers are retained and offers up- selling opportunities.
monthly, quarterly, and yearly frequency.

Core Competencies
Functional Knowledge
Knowledge of the Telco market and landscape, competition, and strategies

Functional Skills
Ability to innovate, turn-a-round and grow new business; Executive Leadership; Business Acumen and perspectives on executive level

Competencies (Behavour)
Thought Leadership: Develop strategies and create ideas and insight for the function.
Market Leadership: Develop expertise to seize opportunities, influence people and implement.
Business Leadership: Pursue strategies, goals and action employees to implement and follow-through on targets.
People Leadership: Empower, influence and direct people to make decisions.
Personal Leadership: Embrace change and work in a team with an alignment of self-values towards Telkom values.

Certifications
None
Education
NQF 7: 3 year Degree in Marketing/Sales or Information Technology
Experience
8 Years relevant experience, of which at least 3 years on senior management level
Additional Information
Special Requirements:

In-depth knowledge of Products management, Channel management and Churn factors in the fixed consumer market.
Proven ability to establish relationships across diverse socio-economic communities. Successful track recording leading diverse teams.
Understanding of requirements for various consumer segments. Extensive market intelligence insight.
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to customers, executives and non-technical leaders.
Special Requirements
Physical Requirements
None
Key Stakeholders
Market Intelligence
Regulatory
IT
Sales
Operations
OpenServe
Regions
Marketing
FNO’s and other providers

Click here to apply

Functional Specialist Administrator: D&I

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information
Job number: 10028968

Job title: Functional Specialist Administrator: D&I

Job grade: S5

Group/ BU: CSB

Division: Digital & Information

Span of control: 0-5

Reports to: Top Management

Core Description
Responsible to provide critical support to the Customer Engagement Managing Executive and the Senior Management team. Specific focus with be on enabling collaboration and alignment between the various sales channels, IT/ ISP and customer engagement teams. Support the team to enable and instil a strong customer focus within own environment in alignment with the overall Consumer Business strategy.

Job Responsibilities
Generic Responsibilities (40%)

• Develop and provide management information that includes HR & Financial issues, Resource & assets, performance, as well as commitments (SLA’s)
• Prepare and manage travel schedules for the ME & Senior Management
• Provide high level support regarding weekly statistics, Exco Issues, Budget, logistics, workshops & meetings, office functioning, as well as tracking of Performance Management
• Prepare, compile and validate documentation such as presentations, operational documentation, submissions, statistics, graphs, proposals, organograms, letters, memo’s and agendas
• Keep minutes of management meetings and track emanating actions
• Network with relevant role players via meetings and conferences, discussion forums and committees
• Approve all expense requisitions in line with the division’s framework
• Coordinate finances, assist with budget preparation

Functional Area Responsibilities (60%)

• Overall management of queries and escalations relating to digital sales channels, Retail O&O channels, IT, ISP and customer engagement
• Execute high level support functions to ensure that the business development, operational and office management are carried out effectively and efficiently
• Ensure smooth communication between the MEs office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff
• Meet with special interest groups or individuals on behalf of executives
• Process queries received via all channels, prioritise and resolve
• Handle and resolve customer enquiries
• Manage ad-hoc project management work
• Collaborate and work with stakeholders to deliver required service levels.
• Handling of escalated queries via all channels, and resolve
• Implementing up-to-date administrative standards to support high performance team
• Support Customer Engagement operations to handle customer cases on ad-hoc basis

Core Competencies
FUNCTIONAL KNOWLEDGE
Sales Channels; IT/ ISP; Business Administration; Financial Acumen; Communication; Project management; Telkom Structure; Telkom policies and processes; Computer Software; English Language; Customer Care; Facilities; Systems; Office Equipment; Protocols; ICT Industry; Consumer trends & products; Research methodology & tools
FUNCTIONAL SKILLS
Interpersonal; Analytical; Communicating; Problem Solving

Certifications
Education
NQF 6: 3 year Diploma/ National Diploma in Business
OR NQF 4: Grade 12
Experience
5 Years relevant experience
OR 7 years experience
Additional Information
Experience

3 years experience must be in a high-level support environment, preferably dealing with sales channels, and/or IT, ISP and customer engagement.
Special Requirements:

High levels of confidentiality: maintain customer confidence and protect operations by keeping information confidential.
Integrity checking will be conducted.
Maintain professional and functional area-specific knowledge.
Smartly separate what must be done now, and what can be improved later.
Maintain calm poise in stressful situations.
Demonstrate consistently strong performance.
Seek to understand Telkom strategy, market, technology, customers and stakeholders.
Question status quo, re-conceptualise issues to discover practical solutions for hard problems.
Ability to work in fast-paced and ever-changing environment.
A self-starter, capable of acting on own initiative and proactively managing competing demands and pressures and able to multi-task effectively.
Comfortable to delegate upwards to MEs direct team in order to effectively manage workloads.
Make fast and timely decisions based on analysis and clear team goals.
Ability to make sound judgements based on a combination of observation, analysis and experience.
Special Requirements
Physical Requirements
Key Stakeholders
Consumer Business Exco
Customer Engagement Management Team
Other MEs Functional Specialists
Relevant regional and national role players
Customers
Organised Labour

Click here to apply

Ops Specialist: Application Support IT

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information
Job number: 10031415

Job title: Ops Specialist: Application Support IT

Job grade: S6

Group/ BU: Openserve

Division: Openserve

Span of control: 0

Reports to: Management

REM Functional Area: IT

Core Description
Responsible for the execution of IT Support and Operations in the OSS and Inventory domains. Executing on defined run books and IT support interventions to ensure IT application and systems are available, performant, conformant (functionally and information security wise) and sufficiently healthy to meet business related outcomes. Demonstrate Subject Matter Expertise on aspects of OSS and Inventory systems related to the IT support function in Openserve and aligned to Openserve’s responsibility of fulfilment and assurance.

Job Responsibilities
Execute on application and system operational run books to ensure that application and systems meet business and IT outcomes in a predictable and deterministic manner.
Provide input into the creation of operational run books to ensure that preventative and proactive maintenance and housekeeping activities are embedded into the run book at the appropriate frequency and design to ensure application and systems are running optimally.
Effectively use appropriate and fit for purpose application and system monitoring and detection of system failure and faults, including leading indicators for relevant workloads and points of failure.
Execute on error management interventions timeously.
Execute on automation initiatives, tools, scripting or code to ensure business and IT outcomes are achieved.
Use appropriate IT tools to quickly identify problems to ensure rapid service restoration.
Contribute to innovation and evolving operational techniques to ensure continuous service improvement and preventative mechanisms
Adhering to ITIL practices in conducting operational duties.
Ensure business and IT SLAs are achieved through sound operational practice.
Be cost conscious during the conducting of operational duties.
Core Competencies
KNOWLEDGE/ SKILLS
Application Tools; Processes; Presentation Techniques; Lateral Thinking; Problem-Solving; Operating Systems (e.g., UNIX, Linux, Microsoft Servers); Computer Software (Oracle Application & Weblogic Servers); Databases (e.g. Oracle); Database Scripting; OS Scripting, Analytical; Communicating (verbal & written); Organizing Techniques; ITIL; DEVOPS techniques; Openserve applications and systems; Openserve IT Document Standards

COMPETENCIES (BEHAVIOUR)
Emotional Intelligence; Accuracy; Customer Focus; Decisive; Organised; High Performance Driven; Caring; Agility; Integrity; Generating ideas; Knowledge sharing; Adopting practical approaches; Interacting with people; Understanding people; Seizing opportunities; Taking action; Upholding standards; Embracing change; Thinking positively; Showing composure; Valuing individuals; Team working values aligned with Openserve values; High energy; Team orientation; High level of commitment; Self-starter; Innovative; Adaptable; Assertive; Committed; Proactive; Conscientious; Cost conscious

Certifications
None
Education
NQF 6: 3 year Diploma/ National Diploma in Information Technology
OR NQF 4: Grade 12
Experience
3 Years relevant experience
OR 5 years relevant experience
Additional Information
Qualifications:
NQF 6: 3 year Diploma/ National Diploma/ Degree in Information Technology

Special Requirements:
Excellence in communicating and presenting complex information to technical and business partners, both verbally and in written form.

Special Requirements
Valid Drivers license
Prepared to travel nationally and internationally
Ability to work after hours
After hours call out (stand by)
Ability to work shifts
Physical Requirements
None
Key Stakeholders
IT functional areas
IT Value Chain areas (Business/ External vendors/ stakeholders/ consultants/ Openserve/ BCX etc.)
Business Community – IT Operations, Business Operations, Network Operations
Solution Design Team
IT Build function

Click here to apply

We wish you all the best with your applications