To apply, click on the link at the end of the posts and all the best with your applications

Systems Analysis Manager and Business Architect

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Group

Vitality Group, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Group also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Group coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Group is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China.

To date, Vitality Group’s businesses jointly reach more than 20 million lives across 30 markets (Argentina, Austria, Australia, Brazil, Canada, China, Ecuador, France, Germany, Hong Kong, Indonesia, Japan, Macao, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Philippines, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Thailand, the United States and Vietnam) as well as our primary markets in South Africa and the United Kingdom.

Key Purpose

The Systems Analysis Manager and Business Architect is a strategic leadership role responsible for owning the Systems Analysis competency and driving Business Architecture practices within Global Product Delivery. This role ensures that product delivery is underpinned by a clear understanding of business capabilities, value streams, and processes, enabling alignment between business strategy and technology solutions. The incumbent defines standards, tools, and ways of working for systems analysis and business architecture, fostering consistency and excellence across the enterprise. Acting as a subject matter expert (SME), the role collaborates closely with Product Owners and Solution Architects to design solutions that deliver business value, while mentoring and developing a high-performing team of Systems Analysts. With a focus on continuous improvement, this role drives innovation and ensures that business architecture principles are embedded into product roadmaps and delivery practices.

Areas of responsibility may include but not limited to

• Competency Ownership: Define and maintain enterprise-wide standards, methodologies, and tools for systems analysis. Establish governance and best practices for requirements gathering and solution design.
• Strategic Leadership: Shape and evolve the systems analysis function to support organizational strategy. Influence technology and product roadmaps through architectural insights.
• Business Architecture Responsibilities: Develop and maintain business capability maps to align product delivery with strategic objectives. Define and manage value streams that connect business outcomes to product features. Ensure information and data architecture alignment with product requirements. Support business process modeling to optimize workflows and enable automation. Collaborate on roadmaps that integrate business architecture with product delivery timelines. Drive traceability between business capabilities, product features, and technical solutions.
• Team Management & Development: Lead and develop the Systems Analysis team within Global Product Delivery. Act as a mentor and coach, fostering professional growth and capability building.
• Solution Design Collaboration: Partner with Solution Architects and Product Owners to design high-level solutions. Ensure alignment between business capabilities and technical architecture.
• Continuous Improvement: Drive initiatives to optimize processes, tools, and ways of working. Incorporate emerging technologies and innovative practices into the competency.
• Stakeholder Engagement: Build strong relationships with Product Owners, Product Managers, Architects, and Delivery Leads. Facilitate workshops and discussions to validate solution approaches.
• Governance & Compliance: Ensure adherence to organizational standards, compliance requirements, and security protocols. Manage risks associated with systems analysis and solution design.

Personal Attributes and Skills

• Executive Leadership: Ability to influence at senior levels and drive strategic outcomes.
• Visionary Thinking: Align systems analysis practices with long-term organizational goals.
• Collaboration: Strong interpersonal skills to engage with cross-functional teams and executives.
• Continuous Improvement Mindset: Proactive in identifying opportunities for optimization and innovation.
• Analytical & Problem-Solving: Structured approach to complex challenges.
• Communication: Clear and persuasive communicator, both written and verbal.

Experience:

• Expertise in systems analysis methodologies and enterprise architecture principles.
• Strong understanding of business architecture frameworks (e.g., TOGAF, BIZBOK).
• Ability to create business capability maps, value streams, and process models.
• Familiarity with solution design frameworks and integration patterns.
• Knowledge of product capabilities and high-level architecture in the relevant domain.
• Proficiency in requirements management tools (e.g., JIRA, Confluence).
• Understanding of Agile delivery practices and SDLC.

Education:

• Degree in Computer Science, Information Systems, or similar.
• TOGAF certification (ideal).
• CBAP certification (ideal).
• SAFe certification (preferred).
• 10+ years in systems analysis or related function.
• 2-5 years experience in business architecture.

Click here to apply

Data Analyst (Senior)

Data Analyst (Senior)

Job Description

Assume a lead role in developing and implementing automation strategies using the current and future financial systems. Understanding business requirements, translating these to functional specifications and crafting technical solutions used by the developers. Interfacing between business clients and development team regarding business and functional requirements. Ensuring that business requirements are met, building and maintaining strong relationships with clients and acting as a consultant on the application

The candidate should have strong SQL scripting experience as well as the ability to use VBA to expand Excel capabilities to analyze data from SageX3 and other data sources, thus providing insights to improve business performance

Key Outputs

• Optimize existing financial processes by identifying opportunities to use SAGE more efficiently and possibilities of integrations to other business systems.
• Assist internal business users in drawing up business requirements on SAGE.
• Liaising with and managing the external SAGE partner relationship for ongoing SAGE support and project engagements.
• Schedule regular meetings with the Discovery support team and external partner to ensure resolution to open items and updates on projects.
• Providing day to day support to all finance teams using SAGE and other integrated systems.
• Provide support in co-ordinating all system upgrades.
• Facilitate any integration between SAGE and any other financial systems.
• Liaise with auditors and assist with finance system related audits.
• To assist with any other SAGE or related finance system queries and support.
• Design and develop customizations and integrations for the SageX3 ERP system, as well as data models, dashboards, and reports using SQL and data analysis tools such as Power BI, Alteryx, or similar platforms.
• Extract, analyze, and interpret large datasets from SageX3 and other sources to generate meaningful insights and actionable recommendations.

Work Experience

• 8-10 years Sage X3 support experience, with an understanding of accounting

Qualifications

• Degree in Finance or IT
• Knowledge of SQL / IT certification

Click here to apply

DC -Migrations Consultant- 1DP Sandton

Job Purpose: 

The purpose of this role is to engage clients who do not have an appointed broker and successfully position Discovery Connect as their preferred broker. This role ensures that clients receive enhanced service for their Medical Aid, including efficient handling of queries, plan changes, and additional product offerings. By following a consistent process, the role is aimed to:

Maintain compliance with regulatory requirements.

Improve client satisfaction through proactive and personalized support.

Streamline communication between clients and Discovery Connect for a seamless experience.

Key Duties and Responsibilities:

• Conduct outbound telephonic with Discovery Health clients who do not have an appointed broker and convince them to migrate to Discovery Connect.
• Clearly explain the benefits of appointing Discovery Connect as their broker and secure client agreement.
• Ensure all migration processes comply with regulatory requirements.
• Inform clients that they will receive official communication within 30 days of agreeing to appoint Discovery Connect, including broker details and contact information.
• Ensure that monthly migration targets are met.
• Ensure that all administrative changes are processed timeously and within the SLA times.
• Keep accurate statistics on all calls, contacts, from clients spoken to and provide daily reports to the MIS team and management.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:  

• Have sales ability and be persuasive
• Be friendly, sincere, confident, courteous and positive
• Be self-managed
• Have excellent administration skills and be extremely organized
• Have the ability to deal with change
• Be able to maintain confidentiality
• Have excellent telephone skills
• Have excellent verbal and written communication skills
• Be self-motivated and pro-active
• Be able to prioritize, work under pressure and manage deadlines
• Be a team player
• Be resilient
• Be service orientated and customer focused
• Be results driven
• Be quality driven
• Able to work overtime from time to time, which may include weekends.

Education and Experience :

• Matric
• At least 2-3 years’ experience in a Health sales position and/ or Outbound Telesales environment (Essential)
• 2-3-years Retentions experience or Telesales experience
• Excellent English and Afrikaans spoken would be beneficial
• FAIS accreditation – NQF 4 or 5 FAIS credits (Required)
• Regulatory exams (Required)
• Good Excel and Word skills

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

Click here to apply

Android Developer

Discovery – Insure

Android Developer

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

The Android developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.

The Android Developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.

Android developers in the Insure Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but are not limited to

• The system development life cycle and can explain the Android developer role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations

Skills and Knowledge

Technologies 

• J2EE, Sprint Boot
• Android, Java, Kotlin
• WebLogic, Apache
•  UML
• XML, JSON
• SOAP and REST Web Service Development
• Software architecture
• JAD sessions
• Data modelling techniques

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

Tools

• SoapUI (SOAP) / REST client (JSON)
• Android Studio
• Atlassian tool suite (Jira, Confluence)

Processes

• ITIL (Incident, Release, Problem Management)

Personal attributes and skills

Stress Management

• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
• Clean code thinking
• Presentation and Facilitation Skills
• Software testing pack design, functional testing

Education and Experience

Education:

• Matric (Essential)
• 3+ Year IT related Degree or Diploma (BSc/BTech or similar) or related experience (Essential)

Minimum Experience:              

• 2+ years’ experience developing Android applications 
• Have worked on multiple published apps in the Play Store
• 3+ years of hands-on experience developing native apps for Android
• Deep understanding of REST, JSON, HTTP and related mobile networking frameworks
• Unit testing and mocking frameworks.
• Knowledge of OO design principles and development patterns
• Experience with agile development methodologies
• Experience with automated testing tools and techniques
• Experience in Kotlin beneficial
• Experience with GIT
• Have worked on at least 1 app published in the Play Store

Click here to apply

VHIHI Service Consultant (Portuguese Speaking)

Discovery – Health

VHI Service Consultant (Portuguese Speaking)

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About The Africa Health Hub Service Team

This team is primarily situated in Sandton and is one of four regional service teams. We take pride in excellent, world- class service delivery to our members, brokers and employer groups at all touch points in their journey. Our expectation of employees is to (1) be engaged, (2) deliver world class service to all internal and external stakeholders, as well as (3) take ownership for key responsibilities. This means speaking in a way that the person you are servicing can hear you smile, where going the extra mile is done effortlessly resulting in delighted stakeholders. It also means taking ownership of the business, and taking full accountability for the people you service; treating them as you would family. This can only be achieved by using your knowledge of our products and exceptional digital tools, staying humble, dazzling our stakeholders and always knowing that what you do matters!

Key Purpose

To drive an end to end customer service experience by:

• To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Areas of responsibility may include but not limited to

• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first-time resolution on all interactions
• Applying logic in all circumstance

Personal Attributes and Skills

• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated
• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems
• Time Management
• Verbal and written communication

 Education and Experience

• Matric
• Basic MS Office Knowledge
• Minimum of 6 months customer service experience
• Ability to speak to Portuguese
• Minimum of 6 months inbound call centre experience in a customer service environment

Click here to apply

Incident Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Group

Vitality Group, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Group also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Group coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Group is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China.

To date, Vitality Group’s businesses jointly reach more than 27 million unique lives across 39 markets (Argentina, Austria, Australia, Brazil, Canada, Czech Republic, China, Democratic Republic of Congo, Ecuador, France, Germany, Ghana, Hong Kong, Indonesia, Italy, Japan, Kenya, Macao, Malaysia, Mexico, Mozambique, Netherlands, New Zealand, Nigeria, Pakistan, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Thailand, the United States, Vietnam and Zambia) as well as our primary markets in South Africa and the United Kingdom.

Key Purpose

As owner of the escalation process the Incident Manager will take ownership of Major Incidents, ensuring co-ordination of the resolving parties, effective communication to stakeholders and completion of Post Incident Reviews. This role also requires working flexible hours (24×7) and a willingness to work on-call if required.

Areas of responsibility may include but not limited to

• Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations
• Ability to effectively operate and communicate efficiently under pressure
• Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents
• Determines if an incident needs to be escalated according to priority and severity of the issue
• Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
• Ensure the closure of all resolved and end-user confirmed Incident records
• Drive cross functional and technical team collaboration during problem resolution
• Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues
• Identify potential problems and/or increasing trend of repetitive Incidents
• Initiation of a Bridge Call and War Room where required to facilitate restoration of services
• Provide guidance to the Incident Process Coordinators
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
• Facilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence
• Manage workload through effective staff capacity management and scheduling
• Available for on-call and emergency response rotation as needed
• Interact directly with IT leaders, Managers and key stakeholders to proactively communicate status on active Major Incidents or Problem tickets
• Attendance at the regular CAB meetings to contribute to discussions and impact assessments of proposed service changes as well as ensuring business impacts and communication is taken care of ahead of changes being implemented
• Escalation of risks and issues to management/executives
  

Personal Attributes and Skills

• Fast learner who takes initiative
• Strong and professional communication
• Attention to detail
• Ability to work under pressure
• Adapting and responding to change
• Energetic team player
• Optimizes work processes
• Plans and aligns
• Self-development
• Action oriented

Education and Experience

Education:

• ITIL
• Project Management beneficial
• BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
   
  Experience:

• More than 2 years’ experience in Incident Management
• ITSM Tools (Servicenow experience preferred)
• APM and Infrastructure Monitoring Tools (DynaTrace experience preferred)
• AWS Cloudwatch and integration with other tools
• More than 2 years’ experience troubleshooting and resolving technical issues in a distributed environment
• Implementation and maintenance of a CMDB
• Strong verbal and written communication skills with competency to present to an executive level
   

Knowledge:

• ITIL
• APM and Infrastructure Monitoring Tools

Click here to apply

SAP BAS Functional Consultant (Junior)

SAP Functional Consultant (Junior)

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Job Purpose

Participate in the planning, development, maintenance, and enhancement of SAP Banking Services applications. Support the configuration and customisation of SAP solutions based on Integrated Solution Architecture and Design, Business Requirements Documents, Functional Specifications, and Run-the-Bank incidents to meet defined business needs under the guidance of senior team members.

Key Outcomes may include but are not limited to:

• Support SAP configuration and functional changes
• Assist in analysing and documenting business requirements
• Translate requirements into functional specifications
• Execute and support unit, system, and regression testing
• Support incident analysis and production issue resolution
• Maintain functional documentation and delivery artefacts
• Adhere to governance, SDLC, release, audit, and risk processes
• Support post-deployment validation and stabilisation
• Build effective working relationships with technical and business teams

Profile of the SAP Functional Consultant:

Skills

Functional & Domain

• Foundational understanding of retail banking products and processes
• Basic SAP Banking Services or SAP S/4HANA knowledge
• Understanding of testing and defect management concepts

Core

• Strong analytical and problem-solving skills
• Good written and verbal communication skills
• Attention to detail and quality
• Ability to work effectively in a team and matrix environment

Behavioural

• Willingness to learn and apply feedback
• Results-oriented and accountable
• Customer- and service-focused
• Aligned with Discovery’s values and purpose

Education and Experience:

• Matric
• Relevant tertiary qualification (Information Systems, Computer Science, Business, or equivalent)
• SAP Banking Services or SAP S/4HANA certification (advantageous)
• 1–2 years’ experience in SAP, banking systems, or IT delivery environments
• Exposure to functional consulting, business analysis, or system support
• Experience working within a structured SDLC (advantageous)

Click here to apply

SAP BAS Functional Consultant (Senior)

SAP Functional Consultant (Senior)

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Job Purpose

Lead and drive the planning, development, maintenance, and enhancement of SAP Banking Services applications. Own the end-to-end functional design and configuration of SAP solutions based on Integrated Solution Architecture and Design, Business Requirements Documents, Functional Specifications, and Run-the-Bank incidents to deliver high-quality, compliant solutions aligned to Discovery Bank’s business objectives.

Key Outcomes may include but are not limited to:

• Lead end-to-end functional solution design and delivery
• Translate business strategy into scalable SAP Banking Services solutions
• Drive functional configuration, testing strategy, and sign-off
• Resolve complex functional, cross-system, and integration issues
• Ensure adherence to governance, SDLC, audit, regulatory, and risk standards
• Act as the primary functional interface between business and technology teams
• Facilitate requirements workshops and solution design sessions
• Provide functional leadership, coaching, and mentoring
• Ensure solution quality, stability, and continuous improvement

Profile of the SAP Functional Consultant:

Skills

Functional & Domain

• Deep SAP Banking Services functional expertise
• Strong understanding of end-to-end retail banking product lifecycle
• Proven solution design and integration capability

Core

• Advanced analytical and problem-solving skills
• Strong stakeholder engagement and facilitation skills
• Excellent written and verbal communication
• Ability to manage multiple priorities and initiatives

Behavioural

• Acts as a trusted advisor
• Demonstrates ownership and accountability
• Coaches and develops others
• Operates autonomously within governance frameworks
• Strong alignment to Discovery values and purpose

Education and Experience:

• Relevant tertiary qualification (Information Systems, Computer Science, Business, or equivalent)
• SAP Banking Services and/or SAP S/4HANA certification (preferred)
• Banking or Financial Services certifications (advantageous)
• 5+ years’ experience in SAP Financial Services environments
• Proven delivery of complex SAP Banking Services implementations or enhancements
• Experience leading functional workstreams or acting as a functional lead
• Strong exposure to regulated, audit-driven delivery environments

Problem Analyst

Discovery Life

Life Systems Infrastructure

 

Click here to apply

Problem Analyst

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients.  This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

To identify, investigate and address high ticket volume\impacting items by resolving the underlying problem root cause and to build in efficiencies to lessen the impact to business and supporting teams.

Areas of responsibility may include but not limited to

• Ensure resolutions of major incidents are applied that adhere to control procedures, (change and release management).

• Feed into the Known error Database and Service Tool ensuring complete visibility of problems as well as report back on a regular basis to management on high priority items that require escalation and traction.

• Adhere to standard operating procedures and appropriate policies to ensure compliance.

• Make recommendations to enhance process and system functionality

• Determine the absolute cause of the problem by recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders and uncovering process and technical failures.

• Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution. Identify any missed requirements that would lead to future problems.

• Produce reports per team (monthly) giving an area-specific analysis of all problems. Report, track and present feedback to stakeholders on a regular basis.

• Participate in internal forums such as Support Services Work Group and lead workstreams, to contribute to the methodology and standards

Education and Experience

Essential

• Matric
• ITIL Foundation certified
• ITIL Services exam passed. Kepner & Tregoe Root Cause Analysis Framework certified
• ITIL OSA, other Computer and Technical qualifications and experience in problem solving
• At least 1 year experience in problem management
• At least 2 years experience in an IT service role

Advantageous

• Degree or Diploma in Information Technology (or equivalent).

Technical Skills or Knowledge

Essential

• Processes – Problem Management. Familiar with all implemented ITIL processes
• Technologies – Familiar with Call Centre management suites (Avaya, Call Master) and monitoring tools
• Statistical analysis and reporting, Problem solving, Root Cause Analysis, Technical Report writing
• Strong proficiency in MS Word, MS Excel, MS PowerPoint and MS Outlook

Advantageous

• Knowledge of the Life Insurance market

Click here to apply

Senior Administrator

Discovery Corporate & Employee Benefits

Senior Administrator (Dual Scheme)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.

Key Purpose of the role

The Dual Scheme Senior Administrator is responsible for the day-to-day administration of Umbrella Fund Operations and Group Risk Billing within the Retirement Funds business unit. This includes managing Retirement Fund disciplines—such as contributions, claims, transfers, and regulatory processes—and administering Group Risk policies, reassurance premiums, Vitality billing, broker changes, and related queries.

The role ensures accurate integration of fund data and financial transactions, compliance with regulatory frameworks, and continuous improvement of processes. The incumbent supports strategic initiatives to streamline fund consolidation, enhance operational efficiency, and deliver committed services to clients, while actively contributing to change management and team motivation.

The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Fund and Group Risk Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Strong understanding of retirement fund operations and regulatory requirements.
• Excellent data reconciliation and validation skills.
• Effective communication and stakeholder management abilities.
• Attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a team environment.
• Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary

Personal Attributes and Skills

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Advanced understanding, able to troubleshoot and guide others
• Is motivated by the possibility of a positive future irrespective of present conditions
• Finds sustainable solutions to difficult or complex issues using rigorous methods
• Actively learns through experimentation when tackling new situations
• Consistently exceeding goals despite obstacles
• Perseveres through adversity and recovering quickly from setbacks
• Builds effective working relationship with people both similar and different to self
• Gains the confidence and trust of others though consistent honesty, integrity and authenticity even under challenging circumstances
• Excellent Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

      Education and Experience

• Matric – essential. 

• 3-5 years retirement funds, umbrella fund experience – Essential
• Diploma / Bachelor of commerce degree, Bachelor of Science in IT, Bachelor of Science in Mathematical Science (advantageous) and related qualifications
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• 3 -5 years’ experience in the Group Life, employee benefits, retirement funds and umbrella industry.

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We wish you all the best with your applications