Internship: Customer Care Agent

To apply, click on the link at the end of the posts and all the best with your applications

STUDENT INTERNSHIP POSITION:
Transport – Marketing and Communication

An internship programme is an intervention by the City of Johannesburg to address the growing
demand by a tertiary institution for students to undergo on-the-job exposure, as a prerequisite
to acquire an academic qualification or as a requirement after the acquisition of academic
qualification to obtain experiential training. The City is committed to providing work-based
training for students.

• This internship opportunity is applicable to youth in the Johannesburg communities who qualify
  for this internship and have never participated in an internship programme before, except in
  circumstances where the internship programme was not relevant to the candidate’s course of
  study
• This Vacancy is open to all qualifying STUDENTS in the Johannesburg Community for a period
  not exceeding 18 months
• Interested applicants are invited to apply for the positions listed in the circular.
• Complete the online job application form and attach all relevant documents (Certified
  Qualification/s, ID, and CV).
• Applicants are advised to use Google Chrome when applying for CoJ positions.
• The City of Johannesburg reserves the right not to make an appointment.
• The City of Johannesburg is an equal opportunity employer.

WHERE TO APPLY

https://www.joburg.org.za/work_/Pages/Work%20in%20Joburg/Vacancies/2021%20Internships/2021-
Internships.aspx

STUDENT INTERNSHIP CIRCULAR 005/2026 City of Johannesburg

Applicants are respectfully informed that, if no notification of appointment/response is received
within six (6) weeks of the closing date, they must accept that their application was
unsuccessful. By submitting your application for a position at the City of Johannesburg, you are
consenting that the personal information submitted as part of your application may be used for
the purposes of the Recruitment and Selection and related process. In terms of the Talent
Acquisition Policy of the City of Johannesburg, you hereby consent to the following risk checks
should your application be shortlisted: Credit Record, CV validation and Employment record
verification, Criminal check, and Identity validation.

The City of Johannesburg (CoJ), Transport Department has the following Internship
opportunity available for a period NOT exceeding eighteen 18 months
Department: Transport
Branch: Marketing and Communication
Designation: Internship: Customer Care Agent
Remuneration:
(Qualification completed with min 360 credits): R10 109,86 pm (Basic Salary, no benefits)
Location: 75 Helen Joseph Street, Old Mutual Building,

Minimum Requirements:

• Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business
  Administration or NQF level 6 qualification.
• No experience; and
• Only City of Joburg residents will be considered.

Primary Function:
Provide highly proficient and efficient customer service that satisfies customer
requirements and expectations, producing first contact resolutions while upholding
quality and consistency in service delivery.

Key Learning Areas:

• Provide customers with accurate information about products and services offered by the
  company and maintain records of customer interactions.
• Provide high quality and professional query resolution that ensures customers satisfaction;
• Manage customer complaints in line with applicable standard operating procedures;
• Build and improve relationships with customers to enhance loyalty, communication internal
  and external functioning of Rea Vaya, resulting in increased profitability;
• Executing effecting stakeholders relations management in line with applicable policies and
  standard operating procedures;
• Ensure timeous and accurate reporting of customer care related activities;

Leading Competencies:

• Customer Services Orientation skills;
• Listening skills;
• Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint.
• Customer complaints and resolutions skills;
• Good coordination and Organising skills;
• Good communication skills (verbal, listening and written).

Core Learning Competencies:

• Knowledge of customer complaints and resolution methodologies, process, procedures and
  systems.
• Knowledge of local government environment;
• Records administration related knowledge;
• Attention to detail;
• Initiative and proactiveness.

ENQUIRIES ONLY:
Contact Person: Rutana De Klerk
Tel No: (011) 022 8656

Please take note that only online applications will be considered. Please apply
by using the link below:
https://share.hsforms.com/1IDfEwxBnSzK5PF6o-wZEpg469tl

APPLY ONLINE VIA WEBSITE: www.joburg.org.za

CLOSING DATE: FRIDAY, 27 FEBRUARY 2026

Applicants are respectfully informed that, if no notification of
appointment/response is received within six (6) weeks of the closing date, they
must accept that their application was unsuccessful. By submitting your
application for a position at the City of Johannesburg, you are consenting that
the personal information submitted as part of your application may be used for
the purposes of the Recruitment and Selection and related process. Only
shortlisted applicants will be contacted.

We wish you all the best with your applications