ANEW – Front Office Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Night Auditor (Mpumalanga, White River)

ANEW Resort White River is seeking a detail-oriented and responsible Night Auditor to join our hotel team. The successful candidate will be responsible for overseeing front desk operations during the night shift, ensuring accurate reporting, and providing exceptional guest service.

The ideal candidate must be reliable, trustworthy, and able to work independently while maintaining high service standards. Strong numerical skills, attention to detail, and previous front office experience will be advantageous.

The successful candidate will be based at Mpumalanga, White River.

Role Purpose

Manage overnight hotel operations while ensuring accurate financial reconciliation and exceptional guest service.

Key Responsibilities

Financial Reconciliation

• Audit daily revenue and transactions

• Balance department accounts

• Process F&B cash-ups

• Verify room revenues

• Check billing accuracy

• Process rate allocations

• Generate audit reports

• Complete system closeouts

Overnight Operations

• Manage guest services

• Handle check-ins/outs

• Monitor hotel security

• Coordinate emergency responses

• Supervise night staff

• Oversee public areas

• Maintain communication logs

• Support all departments Guest Service

• Handle overnight requests

• Process late arrivals

• Support guest needs

• Resolve issues

• Maintain security

• Coordinate services

• Handle emergencies

• Ensure satisfaction

Administrative Duties

• Generate daily reports

• Verify room status

• Maintain documentation

• Process handovers

• Update systems

• File paperwork

• Track statistics

• Monitor compliance

• Merge duplicate guest profiles

Required Skills

• Accounting and financial accuracy

• PMS proficiency

• Guest and customer service focus

• Problem-solving ability

• Security awareness

• Communication skills

• Multi-tasking capability

• Attention to detail

• Health and safety awareness

• Safety and security awareness

• Time management and efficiency

• Technology and software proficiency

Performance Metrics

• Audit accuracy

• Revenue reconciliation

• Guest satisfaction

• Report timeliness

• Security compliance

• Issue resolution

• Team coordination

• System accuracy

• Duplicate Guest Profiles

Click here to apply

Night Auditor (KwaZulu-Natal, Newcastle)

ANEW Resort Vulintaba is seeking a detail-oriented and responsible Night Auditor to join our hotel team. The successful candidate will be responsible for overseeing front desk operations during the night shift, ensuring accurate reporting, and providing exceptional guest service.

The ideal candidate must be reliable, trustworthy, and able to work independently while maintaining high service standards. Strong numerical skills, attention to detail, and previous front office experience will be advantageous.

The successful candidate will be based at KwaZulu-Natal, Newcastle.

Role Purpose

Manage overnight hotel operations while ensuring accurate financial reconciliation and exceptional guest service.

Key Responsibilities

Financial Reconciliation

• Audit daily revenue and transactions

• Balance department accounts

• Process F&B cash-ups

• Verify room revenues

• Check billing accuracy

• Process rate allocations

• Generate audit reports

• Complete system closeouts

Overnight Operations

• Manage guest services

• Handle check-ins/outs

• Monitor hotel security

• Coordinate emergency responses

• Supervise night staff

• Oversee public areas

• Maintain communication logs

• Support all departments Guest Service

• Handle overnight requests

• Process late arrivals

• Support guest needs

• Resolve issues

• Maintain security

• Coordinate services

• Handle emergencies

• Ensure satisfaction

Administrative Duties

• Generate daily reports

• Verify room status

• Maintain documentation

• Process handovers

• Update systems

• File paperwork

• Track statistics

• Monitor compliance

• Merge duplicate guest profiles

Required Skills

• Accounting and financial accuracy

• PMS proficiency

• Guest and customer service focus

• Problem-solving ability

• Security awareness

• Communication skills

• Multi-tasking capability

• Attention to detail

• Health and safety awareness

• Safety and security awareness

• Time management and efficiency

• Technology and software proficiency

Performance Metrics

• Audit accuracy

• Revenue reconciliation

• Guest satisfaction

• Report timeliness

• Security compliance

• Issue resolution

• Team coordination

• System accuracy

• Duplicate Guest Profiles

Click here to apply

Reservationist (Gauteng, Pretoria, CBD)

ANEW Hotel Capital is looking for a Reservationist to manage hotel reservations while optimizing revenue and ensuring exceptional guest service through accurate inventory management.

The successful candidate will be based in Gauteng, Pretoria,

Key Responsibilities

Reservation Management

• Process all booking channels

• Manage OTA platforms

• Handle group reservations

• Monitor room inventory

• Track cancellations

• Maintain booking records

• Ensure data accuracy

Revenue Optimization

• Support rate management

• Monitor occupancy levels

• Track revenue targets

• Process deposits

• Monitor credit limits

• Generate forecasts

Guest Service

• Handle booking inquiries

• Process confirmations

• Manage modifications

• Support special requests

• Communicate policies

• Coordinate departments

• Maintain guest data

• Ensure satisfaction

System Administration

• Maintain Opera PMS

• Update inventory

• Monitor rate parity

• Generate reports

• Track statistics

• File documentation

• Support audits

Required Skills

• Opera PMS expertise

• Revenue management

• OTA knowledge

• Communication skills

• Problem-solving ability

• Attention to detail

• System proficiency

• Industry experience

• Multitasking and time management skills

• Sales and upselling techniques

Performance Metrics

• Revenue targets

• Occupancy rates

• Booking accuracy

• Response times

• System maintenance

• Report timeliness

• Guest satisfaction

• Team development

Click here to apply

Receptionist (KwaZulu-Natal, Hluhluwe)

ANEW Hotel Hluhluwe is seeking a professional and welcoming Receptionist to join our front office team. As the first point of contact for our guests, the successful candidate will manage check-ins and check-outs, handle reservations, and ensure every guest receives exceptional service from arrival to departure.

The Successful Candidate will be based at KwaZulu-Natal, Hluhluwe.

Role Purpose

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism

• Execute efficient check-in/check-out procedures

• Enroll guests in ANEW Rewards program

• Handle reservations and guest inquiries

• Manage special requests and VIP arrangements

• Resolve guest concerns promptly

• Coordinate with other departments for guest needs

• Ensure guest profiles are merged and maintained

• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS

• Manage room allocations and availability

• Handle guest folios and billing

• Maintain accurate and detailed guest records

• Coordinate with housekeeping on room status

• Manage keys and access cards securely

Financial Management

• Process payments accurately

• Balance payments

• Handle billing documentation

• Manage company accounts

• Reconcile daily transactions

Communication

• Answer calls within three rings

• Relay messages accurately

• Update departmental communications

• Coordinate with all departments

• Maintain guest privacy

Required Skills

• Guest and customer service excellence

• Opera PMS proficiency

• Clear communication

• Problem-solving ability

• Financial accuracy

• Professional appearance

• Time management and ability to multitask

• Health and safety compliance

• Security awareness

Performance Metrics

• Guest satisfaction scores

• Check-in/out efficiency

• Payment accuracy

• Call handling speed

• Guest complaint resolution

• Revenue Generation

• ANEW Reward sign-ups

Click here to apply

Receptionist (Gauteng, Pretoria, Hatfield)

ANEW Hotel Hatfield is looking for a Receptionist to create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

The sucessful candidate will be based in Gauteng, Pretoria, Hatfield.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism

• Execute efficient check-in/check-out procedures

• Enroll guests in ANEW Rewards program

• Handle reservations and guest inquiries

• Manage special requests and VIP arrangements

• Resolve guest concerns promptly

• Coordinate with other departments for guest needs

• Ensure guest profiles are merged and maintained

• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS

• Manage room allocations and availability

• Handle guest folios and billing

• Maintain accurate and detailed guest records

• Coordinate with housekeeping on room status

• Manage keys and access cards securely

Financial Management

• Process payments accurately

• Balance payments

• Handle billing documentation

• Manage company accounts

• Reconcile daily transactions

Communication

• Answer calls within three rings

• Relay messages accurately

• Update departmental communications

• Coordinate with all departments

• Maintain guest privacy

Required Skills

• Guest and customer service excellence

• Opera PMS proficiency

• Clear communication

• Problem-solving ability

• Financial accuracy

• Professional appearance

• Time management and ability to multitask

• Health and safety compliance

• Security awareness

Performance Metrics

• Guest satisfaction scores

• Check-in/out efficiency

• Payment accuracy

• Call handling speed

• Guest complaint resolution

• Revenue Generation

• ANEW Reward sign-ups

Click here to apply

Front Office Manager (KwaZulu-Natal, Zinkwazi)

ANEW Hotel Ocean Reef is looking for a passionate Front Office Manager who understands that first impressions matter. This role is responsible for leading the front office team, creating memorable guest experiences, and ensuring smooth daily operations through strong leadership, attention to detail, and a service-driven mindset.

The successful candidate will be based at KwaZulu-Natal, Zinkwazi.

Strategic Purpose

Lead ANEW Hotel Ocean Reef’s front office operations to deliver exceptional guest experiences while optimizing revenue and maintaining operational excellence.

Key Responsibilities

Strategic Leadership

• Drive department performance

• Optimize revenue strategies

• Manage occupancy targets

• Direct team development

• Control budgets

• Monitor service standards

• Implement SOPs

• Coordinate operations

Financial Management

• Control department P&L

• Monitor revenue capture

• Manage credit policies

• Track occupancy rates

• Oversee night audit

• Maintain cost controls

• Analyse performance

Guest Experience

• Ensure service excellence

• Monitor guest satisfaction

• Handle escalations

• Maintain standards

• Oversee check-in/out

• Manage VIP services

• Direct guest relations

• Resolve issues

Team Development

• Lead front office staff

• Conduct training programs

• Manage performance

• Create schedules

• Monitor standards

• Provide coaching

• Build capabilities

• Foster team culture

Operational Excellence

• Oversee systems

• Maintain documentation

• Monitor compliance

• Direct interdepartmental coordination

• Implement procedures

• Ensure security

• Manage inventory

• Support audits

Required Skills

• Leadership expertise

• Financial acumen

• Opera PMS mastery

• Guest and customer service focus

• Team development

• Problem-solving and decision-making ability

• Communication skills

• Industry experience

• Reservations and booking management

• Time management and multitasking

• Health and safety compliance

• Sales and upselling skills

Performance Metrics

• Revenue targets

• Guest satisfaction

• Team performance

• Cost control

• Occupancy rates

• Service standards

• Audit compliance

• Staff development

Click here to apply

Receptionist (Gauteng, Pretoria CBD)

ANEW Hotel Capital is looking for a Receptionist to create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

The sucessful candidate will be based in Gauteng, Pretoria CBD.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism

• Execute efficient check-in/check-out procedures

• Enroll guests in ANEW Rewards program

• Handle reservations and guest inquiries

• Manage special requests and VIP arrangements

• Resolve guest concerns promptly

• Coordinate with other departments for guest needs

• Ensure guest profiles are merged and maintained

• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS

• Manage room allocations and availability

• Handle guest folios and billing

• Maintain accurate and detailed guest records

• Coordinate with housekeeping on room status

• Manage keys and access cards securely

Financial Management

• Process payments accurately

• Balance payments

• Handle billing documentation

• Manage company accounts

• Reconcile daily transactions

Communication

• Answer calls within three rings

• Relay messages accurately

• Update departmental communications

• Coordinate with all departments

• Maintain guest privacy

Required Skills

• Guest and customer service excellence

• Opera PMS proficiency

• Clear communication

• Problem-solving ability

• Financial accuracy

• Professional appearance

• Time management and ability to multitask

• Health and safety compliance

• Security awareness

Performance Metrics

• Guest satisfaction scores

• Check-in/out efficiency

• Payment accuracy

• Call handling speed

• Guest complaint resolution

• Revenue Generation

• ANEW Reward sign-ups

Click here to apply

Reservationist (Cape Town, Green Point)

ANEW Hotel Green Point is looking for a highly organized and customer-focused Reservationist to join our team. The Reservationist will be responsible for managing reservations, assisting customers, and ensuring smooth and efficient booking processes. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.

The successful candidate will be based in Cape Town, Green Point.

Role Purpose

Manage hotel reservations while optimizing revenue and ensuring exceptional guest service through accurate inventory management.

Key Responsibilities

Reservation Management

• Process all booking channels

• Manage OTA platforms

• Handle group reservations

• Monitor room inventory

• Track cancellations

• Maintain booking records

• Ensure data accuracy

Revenue Optimization

• Support rate management

• Monitor occupancy levels

• Track revenue targets

• Process deposits

• Monitor credit limits

• Generate forecasts

Guest Service

• Handle booking inquiries

• Process confirmations

• Manage modifications

• Support special requests

• Communicate policies

• Coordinate departments

• Maintain guest data

• Ensure satisfaction

System Administration

• Maintain Opera PMS

• Update inventory

• Monitor rate parity

• Generate reports

• Track statistics

• File documentation

• Support audits

Required Skills

• Opera PMS expertise

• Revenue management

• OTA knowledge

• Communication skills

• Problem-solving ability

• Attention to detail

• System proficiency

• Industry experience

• Multitasking and time management skills

• Sales and upselling techniques

Performance Metrics

• Revenue targets

• Occupancy rates

• Booking accuracy

• Response times

• System maintenance

• Report timeliness

• Guest satisfaction

• Team development

Click here to apply

Receptionist (Cape Town, Green Point)

ANEW Hotel Green Point is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in Cape Town, Green Point.

Role Purpose

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism

• Execute efficient check-in/check-out procedures

• Enroll guests in ANEW Rewards program

• Handle reservations and guest inquiries

• Manage special requests and VIP arrangements

• Resolve guest concerns promptly

• Coordinate with other departments for guest needs

• Ensure guest profiles are merged and maintained

• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS

• Manage room allocations and availability

• Handle guest folios and billing

• Maintain accurate and detailed guest records

• Coordinate with housekeeping on room status

• Manage keys and access cards securely

Financial Management

• Process payments accurately

• Balance payments

• Handle billing documentation

• Manage company accounts

• Reconcile daily transactions

Communication

• Answer calls within three rings

• Relay messages accurately

• Update departmental communications

• Coordinate with all departments

• Maintain guest privacy

Required Skills

• Guest and customer service excellence

• Opera PMS proficiency

• Clear communication

• Problem-solving ability

• Financial accuracy

• Professional appearance

• Time management and ability to multitask

• Health and safety compliance

• Security awareness

Performance Metrics

• Guest satisfaction scores

• Check-in/out efficiency

• Payment accuracy

• Call handling speed

• Guest complaint resolution

• Revenue Generation

• ANEW Reward sign-ups

Click here to apply

We wish you all the best with your applications