Postbank Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

ACCOUNT ADMINISTRATOR

JOB TITLE : ACCOUNT ADMINISTRATOR
REPORTS TO : MANAGER OPERATIONS
BUSINESS UNIT : OPERATIONS COO
LOCATION : CORPORATE: RIVONIA
POSITION STATUS : PERMANENT
POSITION GRADE : C2

Purpose of the Job
Perform various Account Administration functions according to Postbank business rules, procedures and policies.

Job Responsibilities

1. Account Administration Functions/Responsibilities

• Perform all functions according to Postbank rules, procedures and Policies
• Receive incoming general correspondence/calls from internal and external stakeholders and assist or elevate as necessary
• Dealing with estates accounts in accordance with procedures and policies
• Check that all necessary documentation is available for processing of estates accounts, cheque clearances and related issues.
• Dealing with savings and investment related accounts in accordance with procedures and policies
• Check that all necessary documentation for processing investments, payments, compliance and related activities are correct
• Deal with all functions related to Unclaimed Accounts, Proxies and Court Orders
• Diagnosing and correcting of wrongly captured transactions
• Closing and transferring of workmen compensation funds as per customer request
• Receiving/dispatching/auditing of savings books
• Record and report accurately on daily performance/productivity (statistical)
• Recording of Postbank non-conformances

Management Support

Qualifications and Experience

• Grade 12 (NQF Level 4) with Mathematics and/or HG Accountancy
• Diploma (NQF Level 6) in Accountancy would be an advantage
• Police Clearance Certificate is mandatory and must be attached to your application
• 2-3 years financial/banking experience
• Experience in banking systems such as FCUBS and Postilion

Knowledge and understanding of:

• Knowledge of sections in Postbank
• Operational knowledge of financial administration
• Knowledge of SAP, Postilion, FCUBS, IGPS, Advanced Excel and MS Outlook
• Operational knowledge of section

Skills and Attributes

• Excellent accounting/numerical skills
• Good verbal and written communication skills
• Basic planning and organising skills
• Computer literate (Ms Office Suite)
• Attention to detail / accuracy
• Deadline-driven
• Analytical skills
• Persuasive skills
• Interpersonal skills
• Honesty and Integrity
• Conflict management
• Ability to work under pressure
• Problem solving
• Time and priority management
• Logical thinker
• Team player
• Customer Oriented

How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to
RecruitmentSN@postbank.co.za Please indicate in the subject line the position you are applying for. To view the full position specification, log on to www.postbank.co.za and click on Careers.

Closing Date
18 March 2026

CHANNEL OWNER

JOB TITLE : CHANNEL OWNER
REPORTS TO : HEAD OF DIGITAL CHANNELS (D5)
BUSINESS UNIT : CHANNEL AND DESIGN IN OPERATIONS
LOCATION : HEAD OFFFICE: PRETORIA
POSITION STATUS : PERMANENT
POSITION GRADE : D2

Purpose of the Job
To support the strategy, design, development, optimization, and ongoing management of all Postbank digital banking channels. Including Apps, Web, ATM, Kiosks, POS, USSD, SMS, Social Media, Chatbots, Multisided Platforms, and IVR. By leveraging an iterative delivery approach to enhance customer experience, drive user adoption, and boost operational efficiency, while ensuring alignment with Postbank’s overall business strategy, digital transformation objectives, and South Africa’s regulatory requirements.

Job Responsibilities

• Support development of the roadmap for the relevant Postbank banking channels, considering market trends, customer needs, competitor analysis and the overall Postbank omnichannel strategy and business objectives.
• Ensure delivery of channels and services aligned to the roadmap leveraging agile ways of work in execution.
• Collaborating with internal teams (e.g. design, product, marketing, IT, and risk management) to align channel strategy with overall bank objectives.
• Identify opportunities to enhance the channel functionality, optimise channel performance, reduce costs and create customer value.
• Own and meet key performance indicators (e.g. uptime, customer satisfaction) and targets for the respective channel.
• Champion customer-centric features and functionality on the relevant channel and drive adoption and customer engagement strategies.
• Monitor and address customer pain points and complaints/escalations related to the channel, ensuring adequate closure of customer issues.
• Partner with Design, Product Owners, Marketing, Risk, IT, and Compliance to align channel initiatives with broader business goal.
• Collaborate with the product and design team to develop new offerings or optimise existing offerings, seamlessly integrating them with other Postbank channels for a unified customer experience and journey.
• Manage relationships with third-party vendors (e.g., fintech partners, digital platform providers).
• Monitor channel usage and other performance metrics, such as transaction volumes, to address operational issues or optimise channel efficiencies.
• Collaborate with the Postbank marketing team to create targeted campaigns for the channel growth.
• Oversee the technical infrastructure and platform supporting the channel and work with Postbank IT to resolve technical issues that impact channel performance.
• Ensure the channel complies with SA Banking regulations (e.g. POPIA) and any fraud, cybersecurity and operational risks are adequately mitigated to enable minimal business disruptions.
• Communicate channel performance and updates to the Head of Channels and other relevant stakeholders.

Qualifications and Experience

• Bachelor’s degree in business administration, IT, finance, or a related field.
• Postgraduate qualifications, e.g. MMDB, MBA, MSC will be advantageous
• Minimum 5 years in banking/financial services, with 3+ years in channel management, digital banking, product
  owner or customer experience roles.

Knowledge and understanding of:

• Managing high-volume banking channels (e.g., App, USSD, WhatsApp, Wallet, branch, mobile branch).
• Project Management (Leading or supporting cross-functional initiatives (e.g., rolling out a new or revised digital channel)
• Stakeholder Communication (Aligning with design, product, sales, marketing, IT, and compliance teams as required)
• Regulatory Knowledge (Understanding of banking compliance, e.g., KYC, AML, POPIA and other relevant regulations).

Communication: written and oral. Customer-centric mindset, Organisational awareness, Learning agility, initiative, Creativity and innovation, Customer and client orientation, Critical thinking, Problem solving, Decision making. Adaptive mindset toward fintech/digital trends, Business acumen, Relationship building, Resilience, Strategic thinking, Strategic ownership, Collaboration

How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to
RecruitmentSN@postbank.co.za Please indicate in the subject line the position you are applying for. To view the full position specification, log on to www.postbank.co.za and click on Careers.

COMMITTEE SECRETARY X2

JOB TITLE : COMMITTEE SECRETARY X2
REPORTS TO : ASSISTANT COMPANY SECRETARY
BUSINESS UNIT : COMPANY SECRETARIAT
LOCATION : HEAD OFFFICE: PRETORIA
POSITION STATUS : FIXED-TERM CONTRACT
POSITION GRADE : C1

Purpose of the Job
The Committee Secretary serves as the principal administrative and governance support officer for the committee. The primary purpose of the role is to ensure that the committee functions efficiently, transparently, and in accordance with applicable legal, regulatory, and governance frameworks. This includes facilitating the effective operation of meetings through accurate agenda setting, minute-taking, coordination of submissions, and ensuring that the committee’s decisions and actions are properly recorded, tracked, and implemented. The Committee Secretary acts as a vital liaison between the committee, management, and relevant stakeholders, ensuring compliance with statutory obligations, internal policies, and best governance practices.

Job Responsibilities

• Meeting Coordination: Organizing and coordinating committee meetings, ensuring all logistics are covered (e.g., venue, technology, and attendance).
• Agenda Preparation: Preparing agendas in collaboration with committee chairs and ensuring all necessary documents are distributed in advance.
• Minute-Taking and Documentation: Accurately recording minutes and ensuring that decisions and actions are properly documented.
• Compliance and Legal Support: Ensuring that meetings and decisions comply with relevant legislation, including the Companies Act.
• Liaison and Communication: Acting as the main point of contact for committee members and stakeholders, facilitating communication and information flow.
• Draft high-level correspondence for stakeholders, government entities,
• Maintain professional relationships with stakeholders
• Follow-Up: Tracking action items from meetings and ensuring timely completion.

Qualifications and Experience

• Chartered Governance Institute of Southern Africa (CGISA)Governance Practitioner Qualification (NQF 7), Bachelor’s degree in
  Business Administration, Law, Public Administration, or a related field.
• Candidates progressing toward CGISA board-level qualification will have an added advantage.
• A minimum of 2 to 3 years of experience in a similar role, preferably within a corporate or governance environment. Optional but
  advantageous experience in secretarial support in a governance or corporate environment

Skills and Attributes

• Excellent communication (verbal and written)
• Organised with attention to detail
• Able to multitask and work independently
• Discreet, professional, and team-oriented
• Ability to handle highly confidential information
• Flexible and adaptable to changing priorities
• Willingness to learn and adapt in a fast-paced corporate environment

How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@postbank.co.za
Please indicate in the subject line the position you are applying for. To view the full position specification, log on to www.postbank.co.za and click on Careers.

MANAGER IT GOVERNANCE

POSITION NUMBER : 60066382
JOB TITLE : MANAGER IT GOVERNANCE
JOB GRADING : D3
REPORTS TO : HEAD: IT RISK MANAGEMENT AND COMPLIANCE
BUSINESS UNIT : INFORMATION TECHNOLOGY
LOCATION : HEAD OFFICE_PRETORIA
POSITION STATUS : PERMANENT

Purpose Statement
The Manager: IT Governance is responsible for the management of IT Governance, Risk and Compliance according to industry standards.

Job Responsibilities

Strategy Implementation and Product Development

• Implement the approved IT strategy and Governance Risk and Compliance (ITGRC) framework
• Quality assure new products and solutions to ensure compliance with policies, standards and legislation

Commercial and Financial Management

• Ensure the solutions and products implemented comply with the relevant legislation such as PFMA

Governance, Regulatory Compliance and Risk Management

• Assist the Head of IT Governance, Risk and Compliance with managing this function
• Provide support with coordinating all activities in relation to Audit, Risk and Compliance
• Ensure compliance with the applicable legislative and regulatory interpretation and corporate risk appetite
• Assess the risk profile in accordance with the business appetite using a full spectrum of risk tools including key risk indicators,
  risk and control self-assessments, etc
• Support the development of remedial plans with risk owners to manage IT risks to desired levels on an ongoing basis
• Assist to lead, develop, manage and maintain the governance deliverables lifecycle including audit, compliance measurement,
  policy deviations and exemptions
• Ensure appropriate oversight over information assets and data integrity processes
• Oversee on-going IT improvements and the feasibility of system developments and enhancements
• Promote sound governance principles around IT decision making
• Oversee the management of regulatory and compliance related IT requirements
• Contribute towards the development of IT policies and standards as and when required to ensure good IT governance
• Build strong partnering relationships with senior stakeholders across the business to proactively identify issues and continuously
  improve IT Risk management
• Aggregate and produce IT risk reporting on key risks
• Actively manage IT risks in accordance with the organisation’s stated risk framework. In particular, ensure risks are properly
  assessed, evaluated, recorded and that remedial plans are agreed and monitored through to completion
• Represent Postbank at technology, business and combined assurance forums across the organisation where appropriate

Role Requirements:
Qualifications:

• Bachelor’s degree or equivalent in IT (NQF Level 7)
• ITIL v3 Foundation Certification

Experience and Knowledge of:

• 5 years’ experience and working knowledge of Governance, Risk and Compliance, Internal Audit or financial services industry
• 3 Years exposure to banking, telecommunications or insurance industries
• Advantageous: 2 years exposure / Familiarity with the payment card industry standards

Skills and Attributes

• Interpersonal, Analytical, Written and verbal Communication, Time management, Problem-solving, Experienced in engaging executive level stakeholders, Strong analytical and logical skills, Ability to make decisions, The ability to work in a pressurised operational department and Must be able to evaluate and direct.
• Professional, Detail-oriented, Self-motivated, Positive attitude, Enthusiastic, Collaboration, Flexibility, Work under stress,
  Resourceful, Persistence, Teamwork

How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za
Please indicate in the subject line the position you are applying for. To view the full position specification, log on to www.postbank.co.za and click on Careers.

Closing Date
25 March 2026

We wish you all the best with your applications