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Contact Centre Supervisor
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Ready to Lead and Win? Become Our Contact Centre Supervisor
Reports to: Customer Care and Key Accounts Manager
Why You’ll Love This Role
As our Contact Centre Supervisor, you won’t just oversee operations—you’ll shape an exceptional customer experience. You’ll guide our Customer Service Advisors, ensure every interaction reflects DHL’s commitment to quality, and drive service excellence across the board.
What you’ll own
- Ensure every customer interaction reflects a commitment to first‑time, ideal solutions and drive adherence to all required policies, procedures, and Center of Excellence (COE) standards.
- Ensure timely acknowledgement, handling, and closure of all inbound and outbound calls, trace requests, and network inquiries within global timeframes.
- Monitor global KPIs to maintain exceptional service performance and full operational alignment.
- Keep customers and network partners updated throughout trace investigations to manage expectations effectively.
- Work closely with Operations, Sales, Finance, and other teams to secure the best commercial solutions that promote customer retention.
- Identify opportunities to enhance workflows, technology, service offerings, and escalate insights to the appropriate teams.
- Manage all CS systems at country level to ensure correct usage, performance, and effective trace allocation.
- Continuously review and reprioritise workloads to ensure timely closure of trace investigations, service changes, and customer‑specific requirements.
- Ensure all traces meet Quality File standards and that customer communication is handled only via MCT.
- Complete monthly audits across all COE elements relevant to the role.
- Monitor root causes of traces, complaints, and claims, provide feedback to the business, and drive corrective actions in line with COE guidelines.
- Identify service improvement areas and recommend practical solutions to enhance DHL’s procedures, technology, and overall customer experience.
- Produce accurate, complete reports and data as required, ensuring management receives all insights needed for analysis and decision‑making.
- Ensure correct usage of all DHL application tools including GEMA, SHERLOC, MCT, CSV, OPMS/C, SCMS, SPARK, GCCU/WFM, and adherence to schedules and AUX codes
- Recruit, develop, and motivate a high‑performing team, ensuring proper staffing for daily functions and projects.
- Provide strong leadership, guidance, and cultural role modelling aligned to DHL ICCC and CIM behaviours.
- Implement development plans, coaching sessions, and performance evaluations; recommend compensation adjustments and apply disciplinary processes fairly.
- Conduct daily PD sessions (except during insufficient staffing periods) and maintain an open‑door policy to support transparency and trust.
- Drive engagement through initiatives and campaigns, identify high‑potential employees, and ensure succession planning for key roles
- Hold monthly team meetings with documented agendas, actions, and follow‑ups.
- Support any other functions required to ensure smooth, effective Customer Service operations aligned with network standards.
What we are looking for
- Minimum 3 years’ call centre operations experience with strong knowledge of call centre systems.
- Minimum 2 years’ experience supervising a team.
- Experience managing customer interactions across non‑voice channels (email, chat, social media) is an advantage.
- Strong presentation, training, and facilitation capabilities.
- Solid operational knowledge of the DHL network.
- Proficiency in DHL systems including SPARK, GEMA, MCT, CSV, KART, E‑Case, OPMS/C, SID.
- Strong MS Office skills (Excel, PowerPoint, Word).
- Excellent written and spoken Business English.
Why Join Us?
Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.
Ready to make your mark? Apply now and let’s build the future together
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Click here to apply
Business & Technical Service Senior Manager
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Ready to Lead and Win? Become Our Business & Technical Service Senior Manager!
Reports to: Senior Director IT
Why You’ll Love This Role
As a Business & Technical Service Senior Manager, you’ll be at the centre of the DHL Express network, leading and managing the delivery of business and technical services that support operational excellence, regulatory compliance, and strategic growth. This role ensures the effective performance of IT infrastructure, service management, and business-critical applications, with a strong focus on quality, customer satisfaction, and cross-functional collaboration.
What you’ll own
- Ensure user support services meet or exceed SLA targets, enabling business continuity and performance improvement.
- Lead trend and root cause analysis to drive proactive support and continuous service improvement.
- Oversee Helpdesk operations and support teams to ensure service excellence and responsiveness.
- Monitor service desk performance, incident trends, and IT requests to identify improvement opportunities.
- Own and manage the country-level Disaster Recovery Plan (DRP), ensuring readiness and resilience.
- Ensure timely replacement of end-of-life equipment and execution of maintenance plans to prevent service disruptions.
- Champion service quality by supporting end users and ensuring IT services enhance productivity.
- Provide oversight for database maintenance and enhancements to customs-related applications.
- Influence stakeholders buy-in and commitment to initiatives through strategic engagement.
- Lead planning, deployment, and upgrades of systems, networks, and applications with minimal business disruption.
- Ensure project milestones are met, and deliverables align with business requirements.
- Build and sustain strategic relationships with internal and external stakeholders to support business and technical alignment.
- Develop high-performing teams with the right mix of skills and commitment to deliver business outcomes.
- Oversee all aspects of IT operations, ensuring timely and effective response to user needs.
- Provide strategic direction and leadership to ensure SOPs, SLAs, and performance measures are implemented and adhered to.
- Ensure compliance with ISO standards and infrastructure policies.
- Monitor and optimize IT costs, systems, and infrastructure to support business growth.
- Ensure maximum uptime across networks, servers, applications, and telephony systems.
- Lead system upgrades, patching, and installations with minimal disruption.
- Embed quality standards into procedures, training, and role definitions.
- Manage procurement and vendor payments to ensure service availability and cost control.
- Align with regional and global performance measures and reporting standards.
- Supervise IT support teams to ensure SLA compliance and service excellence.
- Maintain accurate and up-to-date technical documentation and shared knowledge bases.
- Lead change management processes to prevent unplanned downtime and ensure smooth transitions.
- Ensure configuration management is executed with precision and completeness.
- Assess risks and impacts of proposed changes, define acceptance criteria, and lead testing and implementation.
- Support the DPO in ensuring that the business complies with data protection laws (like the GDPR in the EU, POPIA in South Africa, or similar regulations elsewhere)
- Proactively assess and communicate to the DPO any technical risks to business operations.
- Ensure user support services meet or exceed SLA targets, enabling business continuity and performance improvement.
- Oversee Helpdesk operations and support teams to ensure service excellence and responsiveness.
- Recruit, build, and develop a motivated team to maximize performance and achieve objectives.
What we are looking for
- Degree in Information Technology, Computer Science, Business Management, or similar field.
- Postgraduate studies or certifications in ITIL, PMP, COBIT, ISO is advantageous.
- 8+ years progressive experience in IT service management, technical operations, or business systems support.
- 6+ years in a senior leadership or management role.
- Strong grasp of IT service delivery frameworks and infrastructure management.
- Proficiency in SLA/OLA management, risk mitigation, and business continuity planning.
- Solid understanding of incident, problem, and root cause analysis processes
- Experience as a Data Protection Officer is advantageous
Why Join Us?
Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.
Ready to make your mark? Apply now and let’s build the future together
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Click here to apply
Yes 4 Youth Learnership – VW (x5)
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for…
Role Outline
A diligent individual willing to take on new responsibilities and grow needed experience to apply for future endeavours. Someone with an adaptable mindset to acquire workplace knowledge and experience. Someone to fulfil all allocated loading / offloading tasks as per delivery procedure. To carry out instructions as allocated by the Team Leader and Managers. To accurately fulfil all delivery instructions and tasks allocated. To always maintain the integrity of the company.
Key Responsibilities
• Learn & adhere to clear understandings of the clients’ requirements.
• Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects.
• To report and record any non-conformity with regards to customer merchandise.
• To work within operating areas as determined by management and the needs of the business.
• When carrying out duties – adapt to following operating procedures and safe working practices.
Qualifications & Requirements
• Matric (English & Mathematics/literacy) – Essential.
• BBB-EE candidate.
• South Africa Citizens only.
• Unemployed youth from age 18 – 29 years.
• A valid driver’s license, minimum code 08 – Desirable.
• A valid Forklift/Reach truck license – Desirable.
• CV.
• Certified ID Copy.
• Certified Copy of Matric Certificate.
DPDHL Core Competencies & Skills
• Strong analytical skills.
• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.
Languages
English – verbal and written.
Click here to apply
Stock Controller – Mondelez Coega (12 Month Fixed Term Contract)
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our Customers, but for every member of our Group too.
At DHL Supply Chain South Africa we’re looking for…
Stock Controller
Role Outline
To ensure that all procedures pertaining to all functions within the Inventory and quality department are carried out with the utmost professionalism. Serve as the key liaison between the Inventory Control and Quality Assurance teams. Support investigations into discrepancies linked to product condition, ageing, or quality status and “making DHL a great place to work”.
Key Responsibilities
- Communicate and escalate quality-related stock concerns including damages, expiries, recalls, blocked stock, and product-at-risk.
- Coordinate and document all quality holds, product releases, and WMS stock status changes.
- Assist Quality during internal/external audits by providing accurate and compliant inventory documentation.
- Participate in root-cause analysis of quality-related inventory non-conformances.
- Perform routine stock inspections to ensure compliance with customer SOPs and internal standards.
- Prepare daily/weekly reports highlighting quality-impacting inventory issues, trends, and risks.
- Support operational teams with corrective actions where inventory-handling processes affect quality.
- Ensure proper segregation, labelling, traceability, and storage of quality-sensitive stock.
- Audit readiness and performance of inventory documentation
- Improved visibility and trending of quality-related inventory issues.
- Control the quality cage movements.
- Supervise team activity bases daily, ensure deadlines are met daily
- Housekeeping
- Health and Safety
- Working in a team environment
- Timeous completion of tasks
- Complying with company policies and procedures.
- Consistently achieve established key performance indicators for productivity, accuracy and housekeeping.
- To work within any operating areas as determined by the management and needs of the business.
- Carry out detailed stock investigations when requested, make adjustments and report.
- Utilize warehouse management systems effectively to support the above tasks.
- Filing all documentation generated as a result of the above.
- Attend customer meetings as required
- Ensure all equipment used during the course of daily duties is handled correctly and to report any defects to the Section Manager.
- When conducting duties, follow standard operating procedures and safe working practices.
- Run daily reports as required by management for the Department
- Perform administration tasks according to standard operating procedures.
Qualifications/Experience
- Grade 12 / Matric – Essential
- Relevant qualification
- 1 to 2 years relevant Logistics Sector experience
Skills/Competencies
- Excellent communication skills, written and verbal
- MS Office proficiency
- Computer Literacy
- Very systematic and thorough
- Excellent administration skills
- Experience in working in the inventory department essential
- Knowledge and experience on the SAP WM system is preferable
- Excellent knowledge of warehouse processes
- Excellent knowledge of inventory/stock processes essential
- Thorough knowledge and a proven track record of investigations of stock issues to resolution is essential
- Customer relationship building
- Be self-motivated
- Analysis and problem solving ability
- Exceptional organizational ability
- Excellent written and verbal communication skills
- Ability to work well under pressure
- Ability to work within a rapidly changing environment
- Deadline driven
- Good written and communication skills
- Enforcement of Health & Safety procedures and identify hazards
Languages
English – verbal and written
Click here to apply
Ocean Freight Imports Controller
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
To be the single point of contact for all ocean freight requests and information, forwarding and clearing of ocean shipments on behalf of the customer. Act as the link between Importers and third parties both internal and external to ensure accurate, timeous flow of information, documentation, and customs clearance of cargo, invoicing, costing and delivery of importers consignments. Processes, handles and distributes all required documents, Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Ensure documents and timestamps are completed and updated in a timely and efficient manner and according to customer requirements, regulations and internal procedures DHLGlobal Forwarding has an opening Ocean Freight Import Controller in Cape Town, South Africa Join us in connecting people and improving lives!
In this Ocean Freight Import Controller Position
- Provide front line contact with customer and maintain high levels of customer service.
- Manage the clients requirements outlined on client SOP
- Attending to client queries and complaints as required.
- Develop and maintain customer relationships with existing customers.
- Participates in joint Sales visits if necessary
- Identify and report new possible business opportunities.
- Liaising with overseas stations and suppliers in order to arrange shipments.
- Performs booking and booking optimization according to internal guidelines as defined by Product
- Monitoring, co-ordinating and following up on shipments on a daily basis until delivery.
- Keeping record of the status of shipments, with written status reports to customers when required.
- Prepares, controls and distributes all required Import documents to counterparts (customs department, carrier, consignee, supplier, etc.) complying with regulations and internal procedures
- Ensuring the accurate tariffs application on all shipments billings.
- Take full responsibility at file level for GP/Job Profitability and raising any issues or incidents that would impact the profitability of the account.
- Performs IT systems related tasks to provide up to date information on shipment
- File processing in accordance with all operational CW1 SOP’s/ DGF Work Manuals.
- Making sure all operational KPI’s are met and maintained with specific focus on station metrics
- Capture and monitor system time stamps required for client status reports and KPI’s.
- Monthly KPI reporting if required
- Assist Ocean freight Import Manager to meet department targets.
- Maintain good relationships with colleagues in various operations.
- Maintains excellent relationships with suppliers
- Raising CCM’s and OI’s where required.
- Constantly demonstrating and living the values of DHL
- High focus on process improvement and best practise implementation
- Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
- Attendance at and application of DGF mandatory training as communicated from time to time.
Now, here is what we need from you!
- Extensive knowledge of Ocean Freight Logistics and Operations
- Experience with CW1
- Global Logistics and Geographical knowledge
- Minimum 3 – 5 years logistics experience
- Incoterms
- Email Etiquette
- Able to work timeously with high accuracy
- Strong Communication skills (both written and verbal)
- Customer focused
- Ability to identify and meet customer needs in a timely, pleasant and friendly manner
- Commercial attitude
- Interpersonal Skills
- Planning and organizing skills
- Business Process skills
- Good administration skills
- Results driven, KPI focused and attention to detail
- Computer and Microsoft Office Literate
- Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
- Preferable tertiary education including diploma an advantage.
.
We offer:
- Comprehensive training and development opportunities.
- Mentorship from experienced freight forwarding professionals and senior leaders.
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply
Warehouse Sort Agent CPT
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Job Title: Warehouse Sort Agent
RCS Grade: P
Reporting To: Duty Operations Supervisor
Location: CPT Gateway
Role Context:
Responsible for efficiently clearing inbound and outbound WPX shipments and international documents.
Key Responsibilities:
- Process and shelve inventory accurately, ensuring export documentation for WPX is prepared correctly for smooth network movement.
- Clear inbound material within 45 minutes of aircraft arrival and verify collected cargo against pre‑alerts, sending upliftment details to destinations.
- Label and shelve high/low‑value shipments, update SIS, and perform daily store and inventory checks to maintain accuracy.
- Monitor bonded shipments, ensuring items older than 14 days are moved to the state warehouse and reported.
- Coordinate multi‑shelf shipments, provide store‑check feedback, and ensure timely dispatch of labelled cargo according to destination codes.
- Process, scan, and route shipments (international, WPX, NCY, COY) with correct destination codes, ensuring upliftment and CIA requirements are met.
- Lodge materials with airlines or road haulers, follow up on upliftment, and attach accurate release documents and invoices.
- Verify shipment piece counts, ensure correct documentation is drawn, and process RIB shipments using correct MWP codes with AWB references in comments.
- Conduct daily bond reconciliations, resolve inventory discrepancies, and ensure paperwork and bagging accuracy.
- Ensure prompt shelving and scanning of Bond shipments, including grouping multiple‑piece shipments and prioritising CSIB‑cleared items.
- Perform re‑weighing for OB DOX/WPX shipments and capture manual volumetrics for oversized pieces.
- Comply with all Global SOP, security protocols, and Part 108 requirements.
- Report damaged, open, or torn shipments and ensure they are documented and sorted to DHL standards.
- Prepare accurate AWBs and breakdowns for airlines, ensuring correct weights, dimensions, and timely drawing of parcel documents for Imports.
- Validate missing documents via GIA, move pre‑cleared shipments promptly, and update DCVS for diversions.
- Complete bond reconciliation and GSOP‑compliant departure reporting and ensure timecard completion.
- Coordinate inbound flight offloading and outbound cargo loading, ensuring compliance with customs procedures and GSOP standards.
- Load cages, bags, ULDs/PMCs with correct tags, ensure seals are managed with Security, remove outdated markings, and comply with weight limits (20kg bags / 50kg heavyweight section).
- Screen goods before lodgement and support safe loading/offloading of vehicles.
- Assist with operational and administrative tasks outside core duties to support business needs.
Minimum Requirements:
- Matric
- Forklift Drivers Licence (as required)
- Valid driver’s licence (as required)
- PC Literacy.
- Dangerous Goods Regulations Certificate Category E and DG Load and CAA Part 108 Security cargo awareness (advantageous)
- Previous courier / airfreight experience (advantageous)
- Experience / knowledge of DHL systems (ECIS, SHERLOC, OCNT, CSV, HMS and CALMS)
- Knowledge of customs procedures
We are looking forward to your application.
Click here to apply
Senior Specialist Professional IT Infrastructure & Systems Administration
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Provide IT Support to all users in the DGFF Organisation managed through the Service Desk to ensure IT and the related Infrastructure is available and supporting business requirements.DHLGlobal Forwarding has an opening Senior Specialist Professional IT Infrastructure & Systems Administrationin Johannesburg, South Africa. Join us in connecting people and improving lives!
In this Senior Specialist Professional IT Infrastructure & Systems Administration Position
- Implement IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/ network
- Coordinate and provide technologies such as operating systems, hardware, database, middleware, monitoring and infrastructure applications globally
- Deliver activities to demonstrate, install and commission infrastructure servers and their routine upgrades for products, services and systems
- Promptly share information on updates, known errors, changes in availability, new facilities, etc.
- Prepare roll out schedules and deploy critical security patches to servers and clients in a timely and efficient manner
- Conduct testing, packaging and successfully deploying software/ applications/ processes
- Review and support installation, service, maintenance, and repair of equipment and systems at sites by field service and technical support team
- Implement new services and changes to existing services in the production/ development environments.
- Suggest modifications to technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults
- Assess product/ equipment performance based on field support data, and recommend modifications or improvements
- Interpret technical or procedure manuals on behalf of non-technical users and provide routine training in normal usage of systems, products and services
- Act as subject matter expert for other infrastructure services sub-teams for chosen specialty and assist with problem resolution and project completion, as needed
- Align and comply with infrastructure standards provided or set by global standards organizations such as ITSS
- Resolve and analyze issues in day-to-day delivery and implement practices, processes and protocols for IT infrastructure and system focusing on increasing effectiveness and efficiency
- Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.
Now, here is what we need from you!
- Understanding and practical experience of the IT requirements within the division
- Proven experience in the management of a team across IT Infrastructure and System Development
- Understanding of the operating systems, system and network administration Innovative
- Strategic thinking
- Systematic problem solving
- Negotiation skills
- Communication skills and information sharing.
- 1-3 years’ experience in IT relate field.
- Must have a matric
- Bachelor’s Degree in IT/Computer science
- Tertiary Education in IT related subjects, For Example: A+, N+, Microsoft Certified
We offer:
- Comprehensive training and development opportunities.
- Mentorship from experienced freight forwarding professionals and senior leaders.
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply
Executive PA
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Providing high-level administrative management support to Country Manager by performing clerical functions such as managing calendars, making travel arrangements, preparing correspondence, arranging conference calls, and scheduling meetings for CM. Preparation of presentation material and provide strong follow-up on main topics with other colleagues. In addition, assist with Marketing and Branding campaigns in line with country requirements. DHL Global Forwarding has an opening Executive PA in Johannesburg, South Africa. Join us in connecting people and improving lives!
In this Executive PA Position
Efficiently manage and organize the Country Manager’s calendars, scheduling appointments, meetings, conferences while optimizing their time and prioritizing time effectively.
Coordinate schedules among Executive and Senior Management team
Arrange and facilitate meetings, ensuring all parties can attend.
Support SMT in planning and coordinating special projects & events.
Represent the Country Manager in various internal and external engagements, exercising sound judgment and decision-making abilities.
Prepare and review documents, presentations, board packs and reports with keen attention to detail and accuracy.
Handle travel arrangements, accommodation bookings, and itinerary planning for business trips and events.
Rearrange schedules to accommodate last-minute changes and emergency cancellations.
Maintain confidentiality and handle sensitive information with the utmost discretion.
Act as a reliable point of contact for the Country Manager, demonstrating professionalism and excellent communication skills in all interactions.
Serve as a liaison between the Country Manager and staff. This includes receiving and screening the CM’s phone calls and visitors, answering a variety of questions with tact and diplomacy, taking messages, and directing calls appropriately for resolution.
Keep the CM advised of time-sensitive and priority issues, ensuring appropriate follow-up.
Propose marketing/branding for ZA. ▪ Assist with research and writing reports, or independently writing reports on behalf of upper-level management.
Analyse data and create reports to deliver to management.
Prepare documents for external or internal communications.
Attend meetings as directed by Executives’ and take minutes of the meetings as required.
Now, here is what we need from you!
At least a Bachelor’s degree in Marketing, Communication, Business Management, or a relevant field
Prior exposure in a Communications, Marketing, Business Administration, Project Management role, or a similar role
Experience working with MS Office and design tools (e.g. Illustrator, Photoshop, Canva etc.)
Experience with a content management system (e.g. WordPress)
Sound knowledge of digital media strategies and media relations
Proficiency in English along with excellent writing and editing skills.
Exceptional researching skills
Exceptional time-management and organizational skills
A keen eye for details
An analytical mind with a problem-solving attitude
Strong ability to execute work in a diverse environment.
Knowledge of supervisory practices, management practices, financial record keeping methods and personnel administration.
Experience in using computer applications, planning and scheduling techniques for the executives.
Planning, organizing, implementing, and evaluating special projects.
Independently researching, compiling, developing and summarizing material for reports on a frequent or recurring basis.
Analyzing information, identifying problems, defining alternatives and developing recommendations management
Experience coordinating events.
5 – 8 years’ experience in business and or office management and support
5 -8 years’ experience with financial and customer service principles
Proven track record of Stakeholder Management and project co-ordination at Executive level.
At least a bachelor’s degree in marketing, Communication, Business Management, or a relevant field
We offer:
Comprehensive training and development opportunities.
Mentorship from experienced freight forwarding professionals and senior leaders.
Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply
Senior Manager Program Delivery & Digitalization
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Ready to Lead and Win? Become Our Senior Manager: Program Delivery & Digitalisation!
Reports to: Senior Director IT
Why You’ll Love This Role
Responsible for delivering key technology customs systems as part of global strategy and managing the business digitalization strategy for Botswana, Lesotho, Swaziland, Namibia ad South Africa. Provide leadership and direction in the deployment, management, and continuous optimization of IT solutions that support business operations, particularly customs systems and in-house user support.
What you’ll own
- Responsible for the delivery/implementation/rollout of all functional applications across the Southern Africa zonal area, ensuring a sustainable business performance.
- Manage, plan, lead and organize these programs in conjunction with the lead functional resources in country, in addition, provide onsite training and handover activities as and when required.
- Manage performance improvement programs maximizing both the effective processing and improve productivity within the workforce and the facilities. This includes accountability for customer relationship management, employee development, sound corporate governance and internal processes which is critical to the integration of DHL Express into a cohesive and sustainable business.
- Initiate, support and follow-up corrective actions where & when needed. Be party to regional initiatives & support country initiatives aimed in achieving planned objectives in respect to all programs in each period.
- Function as the primary interface between country and area functional management.
- Understand the local constraints and what is to be done to overcome to achieve the program objective.
- Promote and support best-practice knowledge transfer.
- Lead the management of Training requirements in all areas within functional scope.
- Business Requirements Management: ensuring country requirements are validated, articulated in business case terms, and represented to regional IS program management via the established governance process (including GPPRB)
- Application Landscape Simplification via reduction of in country local systems/extensions and Convergence onto core current EGAP releases
- Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication.
- Have full awareness and be Point of escalation in service failure situations.
- Proactive management and stakeholder communication of incidents.
- Update clear view with the program delivery tasks.
- Customs integration and solutions
- Work with functions and analyse business data to identify accelerated digitalization (AD) opportunities.
- Provide functional teams with assistance in the initial assessment and technology matching based on AD toolkits and published materials.
- Actively work with functions such as Solutions Design on opportunity assessment and BCA development for complex robotics /automation projects.
- Work with the Country Senior Management Team (SMT) to ensure that appropriate internal resources have been allocated to each AD implementation project where BCA has been approved.
- Plans, manage the delivery of complex business projects within schedule and budget whilst minimizing inherent project risks.
- Delivery of customer solutions if applicable to the project assigned and ensure customer loyalty is enhanced.
- Assist in developing and prioritising projects to support on-going programs or initiatives to improve the business, systems, applications, toolkit and infrastructure, service quality and operations efficiency across the Network project portfolio.
- Generates solutions to address business challenges.
- Critically evaluates the potential shortcomings of solutions and identifies ways to alleviate and manage the long-term implications.
- Grasps the inter-relatedness of problems confronting the business and responds effectively
- Recruit, build, and develop a motivated team to maximize performance and achieve objectives.
- Ensure proper staffing for daily activities and projects, aligning skills and resources to business needs.
What we are looking for
- Degree or postgraduate qualification in IT or related field
- ITIL and Agile Project Management certification
- Minimum 8+ years’ experience in Customs Software Design and Customs Operations.
- Minimum 6 years’ experience in a senior leadership or management role
- Proven experience in EDI interface design and build for supply chain based on customs and regulatory requirements.
- Strong background in configuration of EDI connections for integration enablement.
- Hands-on experience with EDIFACT/VDA mapping and message analysis
- OEM industry knowledge.
- Strong relationship-building and stakeholder engagement skills across internal and external teams.
- Solid project management and facilitation skills.
- Experience conducting technical tests and proof of concepts.
Why Join Us?
Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.
Ready to make your mark? Apply now and let’s build the future together
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience
Click here to apply
NCG Agent
IT’S NOT JUST COORDINATING FLIGHTS.
IT’S KEEPING THE GLOBAL NETWORK IN PERFECT MOTION.
Every day, millions of shipments move across borders, time zones, and continents — and behind that magic is the Network Control Group (NCG). We’re the pulse of the DHL Express air network, orchestrating movements, solving problems, and keeping our global promise: Excellence. Simply Delivered.
If you’re driven by precision, thrive under pressure, and love being the one who keeps everything running smoothly, this is where you belong.
NCG Agent
Reports to: NCG Supervisor
Why You’ll Love This Role
This is not your average operations role — it’s fast, dynamic, and mission‑critical.
As an NCG Agent, you’ll be at the centre of the DHL Express network, ensuring the right decisions are made at the right time to keep our flights moving and our customers satisfied. You’ll work with GHA partners, operators, the regional network, and DHL teams worldwide.
If you’re passionate about accuracy, teamwork, and being the calm voice during operational turbulence, you’ll thrive here.
What You’ll Own
Network Communication & Customer Orientation
- Ensure the network is informed of all changes affecting service and operations.
- Communicate clearly, promptly, and accurately with all internal customers (Gateways, Hubs, Stations, Operators).
- Provide contingency plans that keep service flowing when challenges arise.
Inbound & Outbound Coordination
- Coordinate all inbound and outbound activities with Ground Handling Agents (GHA) and Operators.
- Ensure outbound flights carry planned loads and any deviations are flagged early.
- Manage inbound alerts and recovery processes quickly and efficiently.
Operational Accuracy & System Management
- Maintain accuracy and updates within CALMS, NMIV, and flight plans.
- Follow GSOP, GAPS, and Global SOP guidelines with 100% compliance.
- Ensure all processes are performed within agreed local and global standards.
- Identify operational risks early and escalate to NCG Management.
Decision Making & Judgement
- Make operational decisions in consultation with the NCG Supervisor.
- Use sound judgement to protect service performance and network stability.
Teamwork & Collaboration
- Work effectively within a multicultural, multi-skilled environment.
- Show respect for all cultures, backgrounds, and religions.
- Support team motivation and high engagement levels.
- Step in to support colleagues and cross-functional teams whenever needed.
Results & Quality Focus
- Deliver “right first time” performance across all operational touchpoints.
- Maintain meticulous attention to detail, accuracy, and risk awareness.
Self‑Management
- Work independently in a time‑pressured, high-performance environment.
- Deliver strong results without constant supervision.
- Take accountability for actions, performance, and quality.
Ad Hoc Responsibilities
- Support any additional operational tasks required to ensure smooth, compliant, and efficient network operations.
What We’re Looking For
- Strong communication and problem‑solving skills.
- Ability to work under high pressure with precision and calm.
- Excellent attention to detail and risk awareness.
- A team player with respect for diversity and global interaction.
- High accountability and a commitment to quality and compliance.
- Experience in aviation, logistics, or network operations is an advantage.
Why Join Us?
Because NCG is where global impact meets precision.
You’re not just coordinating flights — you’re connecting people, protecting service commitments, and helping keep the world moving.
At DHL, you’ll join a team built on passion, respect, and growth — and you’ll be part of something bigger than a job: a global network dedicated to excellence.
Ready to steer the network that moves the world?
Take the next step with us.
Click here to apply
We wish you all the best with your applications
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