ICEBOLETHU Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Field Agents in Idutshwa ,Butterworth, Centane, Willovale,   and Tsomo

Description

Eastern Cape : Idutshwa,Centane ,Butterworth ,Willowvale and Tsomo

REFERENCE NUMBER: FA04/26

SALARY: COMMISSION

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN – Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is currently in search of vibrant Field Agents in Idutshwa ,Butterworth, Centane, Willovale,   and Tsomo who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

Responsibilities

Minimum Qualifications.

• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous

Experience and Knowledge required.

• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record

Skills and Competencies required.

• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province

Key Performance Areas

• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.

NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment and References

PROVINCE
NUMBER OF POSITIONS

Eastern Cape
30

Qualifications

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.

(NB: Applications with no clarification for the position i.e. (Reference Number/Job Title and Province) being applied for will not be considered).

Please submit CV’s to Lihle.Mtoba@Icebolethu.co.za

PRUDENCE.MRASI@icebolethu.co.za

Closing date for CV submissions is 30 April 2026

Risk and Compliance Specialist

Description

REF: IGRCS-04/2026

Icebolethu is calling for suitable candidates to apply for the permanent position of a Risk and ComplianceSpecialist for our Group Risk and Compliance Department to play a critical role in developing, implementing, and monitoring risk management and compliance programs for Icebolethu Group of companies. This includes identifying potential risks, assessing their impact, and implementing controls to mitigate those risks, while ensuring adherence to relevant laws, regulations, and internal policies.

Responsibilities

Minimum Qualifications

• Bachelor’s degree in Law, Risk Management, Finance, or related field.
• Postgraduate Diploma in Compliance Management advantageous

Experience and Knowledge required

• Minimum 5 years’ experience in risk and compliance roles
• Experience in insurance or funeral industry preferred
• Familiarity with governance frameworks i.e. King IV, ISO 31000, ISO 22301
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Knowledge of Reporting dashboards or BI tools

Skills and Competencies required

•  Strong understanding of risk management principles and methodologies .
• Knowledge of relevant regulations and compliance frameworks .
• Analytical and problem-solving skills .
• Excellent communication and interpersonal skills .
• Attention to detail and ability to work independently .
• Experience in a related field, such as compliance, governance, or risk management.

Key Performance Areas:

• Provide guidance and advice to employees, management and EXCO on risk and compliance matters.
• Identify potential risks within the IG, including those related to compliance, operations, ICT and financial matters.
• Based on the identified risk areas develop a strategy to adequately address high-risk areas.
• Develop and implement a Compliance Risk Management Plans (CRMPs).
• Development of the risks profile/risk registers for each business unit and/or key function.
• Review policies and procedures to clearly outline Risk and Compliance management expectations.
• Ensure policy socialization and enforcement. Regular reviews to keep the policies up-to-date with the latest regulatory changes and internal process improvements.
• Provide timely and accurate risk and compliance reports. Communicate findings and recommendations to management and EXCO.
• Investigate potential compliance violations or incidents and recommend corrective action to prevent future violations.
• Explore automation ideas to ensure efficiency in the monitoring process.
• Assist SHEQ Officer to fulfil the duties and responsibilities within a Safety, Health, Environment, and Quality management.

• Risk Identification and Assessment:

Identifying potential risks across various areas of the organisation, including financial, operational, and regulatory risks.

• Developing and Implementing Risk Management Plans:

Creating and executing risk mitigation strategies and action plans.

• Monitoring and Reporting:

Ongoing evaluation of compliance adherence and risk exposure. Tracking key risk indicators, monitoring compliance with regulations, and reporting on risk and compliance status to relevant stakeholders.

• Policies and Procedures:

Assisting in the development and implementation of risk management and compliance policies and procedures. Ensure that IG employees adheres to policies and procedures, regulatory requirements, and industry standards.

• Training and Awareness:

Actively encourage a culture of risk and compliance within IG through regular training and awareness initiatives. Educate employees on IG policies, compliance requirements, industry best practices and risk awareness.

• Internal Process Efficiency (Internal Operations)

Streamline risk and compliance processes to enhance efficiency and effectiveness.

• Staying Updated on Regulations:

Monitoring changes in relevant laws and regulations and updating risk management and compliance programs accordingly.

• Staying Updated on Regulations: Occupational Health and Safety

Ensures a safe working environment by minimizing risks exposures related to injuries, illnesses, accidents and non-compliance with OHS regulatory requirements.

• Reporting and Documentation

Prepare regular risk and compliance reports for senior management. Maintain documentation of compliance activities and monitoring findings.

Contacts

    Job Location

• Durban
• Primarily office-based with regular site visits

NB: Applications with no clarification / reference for the position applying for will not be considered.

• Icebolethu Group is an equal opportunity employer and believes in diversity. All races are encouraged to apply.
• Successful candidates will undergo employment security checks such as Criminal, Employment reference and Credit Checks.
• Ensure Recent Contactable References
• Persons living with disabilities are encouraged to apply.

Please submit all CV’s to hr_recruitment@icebolethu.co.za

Closing date for CV submissions is 01 May 2026

Security Officer

Description

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor

is South Africa’s second largest Funeral Assurance Group. Winner of the Standard Bank KZN – Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

Security Department, a division of Icebolethu Group is currently in search of suitable candidates to fillthe positions of Security Officers X3 located in Selby. The positions are available on a permanent basiswithin the Security Department, a Division of Icebolethu Group.

Responsibilities

We are looking for competent Security Officers to undertake the surveillance of our premises and

protection of our staff and visitors, resources and equipment.

They will be responsible for detecting any suspicious behaviour and preventing vandalism, thefts or other

criminal activities.

A security officer must be well-trained in surveillance and dealing with perpetrators.

The ideal candidate will inspire respect and authority as well as possess a high level of observation.

The ideal candidate will help the company in maintaining excellent working conditions by keeping our

facilities safe and problem-free.

Minimum Qualifications:

• Grade 12 (Matric)

• PSIRA Grade C

• Diploma in Security Management or equivalent (advantageous)

• Computer literacy (Microsoft Office)

• Registered as a security officer

Experience and Competencies required:

• 2 years minimum experience as a security officer or guard

• Knowledge of legal guidelines for area security and public safety

• Report writing skills

• Excellent surveillance and observation skills

• Tech-savvy with experience in surveillance systems and Communication Equipment.

• Trained in First Aid/BLS

• Trained in self-defenseKey Performance Areas

• Patrol premises regularly to maintain order and establish presence

• Monitor and authorize entrance of vehicles or people in the property

• Remove wrongdoers or trespassers from the area

• Secure all exits, doors and windows after end of operations

• Check surveillance cameras periodically to identify disruptions or unlawful acts

• Investigate people for suspicious activity or possessions

• Respond to alarms by investigating and assessing the situation

• Provide assistance to people in need

• Apprehend and detain perpetrators according to legal protocol before arrival of authorities

• Submit reports of daily surveillance activity and important occurrences

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company

culture. White, Coloured, Indian candidates are encouraged to apply.

Applications and Closing Date

(NB: Applications with no clarification for the position applying for will not be considered)

Please submit all CV’s to HRINLAND@icebolethu.co.za

Closing date for CV submissions is Tuesday, 28 April 2026.

We wish you all the best with your applications