Truworths – Call Centre Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Senior Credit Operations Supervisor – Collections Pretoria

Closing Date
2026/06/01
Reference Number
TRU260521-16
Job Title Senior Credit Operations Supervisor – Collections Pretoria
Business Area Credit Service
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Pretoria
Job Description We are seeking a dedicated and dynamic Senior Supervisor to join our team. This role is ideal for individuals who demonstrate strong leadership qualities and a proven ability to drive performance and operational efficiency. The Senior Supervisor will work closely with the management team to ensure the smooth functioning of daily operations, while also providing mentoring and guidance to supervisors and staff.
Key Responsibilities • Leadership & Supervision:
o Supervise a team of employees, both Supervisors and Agents ensuring performance standards are met and exceeded.
o Provide mentorship and guidance to other supervisors and staff, fostering professional development and growth.
o Lead by example in maintaining a high level of productivity, efficiency, and workplace morale.

• Operational Support:
  o Assist management in developing and implementing strategies to improve workflow and operational performance.
  o Coordinate with other departments to ensure operational goals and deadlines are met.
  o Identify and resolve operational challenges, offering solutions to enhance processes and performance.
• Training & Development:
  o Support the development and execution of training programs for staff to improve skill sets and job performance.
  o Identify training gaps and recommend initiatives to bridge those gaps.
• Performance Monitoring & Reporting:
  o Track and analyze key performance metrics to ensure consistent achievement of operational goals.
  o Provide regular reports on team performance, operational efficiency, and any challenges faced.
• Collaboration with Management:
  o Collaborate with management to identify growth opportunities and contribute to the company’s strategic initiatives.
  o Assist with decision-making on staffing, budgeting, and resource allocation.
• Continuous Improvement:
  o Promote a culture of continuous improvement by encouraging feedback and innovation within the team.
  o Assist with the implementation of process improvements, focusing on increasing efficiency and reducing costs.
  Qualifications and Experience • Experience:
  o At least 5 years of experience in a supervisory or leadership role, with a proven track record of managing large teams.
  o Experience working in Call Centers is preferred, with a strong understanding of industry-specific operations and challenges.
  o Proficient in managing performance in a Collections environment
  Competencies • Skills & Abilities:
  o Exceptional leadership, communication, and interpersonal skills.
  o Strong problem-solving abilities and a results-driven approach to work.
  o Ability to manage multiple tasks and priorities effectively.
  o Ability to foster a positive and collaborative work environment.
  o Drive Collections targets
  o Work in high pressurized environment

Click here to apply

Debt Collector X2

Closing Date
2026/06/05
Reference Number
TRU260421-2
Job Title Debt Collector
Business Area Credit Service
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description
Join our Credit Services team in the Debt Collection Department and help customers bring their accounts up to date through professional, compliant and solution-focused engagements.

Success in this role comes from reliability, strong follow-through, and sustained performance against daily and weekly targets.

Work arrangement and shifts: Onsite role; shifts may be rotational and may include weekends and public holidays (as required by the business)

Role purpose: Collect outstanding customer accounts while preserving customer relationships, meeting compliance standards, and delivering consistent service.

Key Responsibilities
Advise customers of the total amount due (arrears plus current instalment).
Confirm salary date and ensure alignment between salary date, promise-to-pay (PTP) date and last payment date.
Explain relevant consequences of non-payment and benefits of making payment.
Negotiate payment solutions, including full settlement and/or multiple PTPs (where applicable).
Offer payment options (e.g., credit card) and explain the benefits.
Offer debit order arrangements and explain the benefits.
Update customer information accurately and use the correct action codes on the system.
Qualifications and Experience
Matric (Grade 12) or equivalent qualification.
Strong verbal communication skills and ability to engage customers professionally.
Computer literacy (email, basic MS Office) and ability to work on systems while on calls.
Ability to work shifts as required by the business.
Reliable transport or ability to commute for shift work (where applicable).
Advantageous

Debt collection and/or call centre experience.
Exposure to collections systems, CRM and/or dialler platforms.
Experience working in a KPI-driven environment.
Competencies
Target-driven with the ability to work toward daily/weekly KPIs.
Resilience and persistence; able to maintain quality under pressure.
Strong negotiation and problem-solving skills.
Attention to detail and strong administration/follow-through.
Integrity and commitment to compliance and customer confidentiality.

Click here to apply

Inbound Call Centre Agent – Ecommerce

Closing Date
2026/06/08
Reference Number
TRU260326-3
Job Title Inbound Call Centre Agent – Ecommerce
Business Area Credit Service
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
We’re looking for energetic and motivated people to work in our dynamic Fashion Call Centre.
Key Responsibilities • Take inbound calls related to E-commerce (online) and Fashion Delivery orders.

• Assist the customer with tracking their orders.
• Assist customers with online profile.
• Liaising with couriers and stores and giving feedback to the customer.
  Qualifications and Experience • Matric or equivalent qualification
• Previous relevant experience is advantageous.
  Competencies Technical:
  Essential Competencies:
• Computer literate (Excel, Word).
• Vision experience is highly advantageous.

Behavioural:

• The ability to work independently, in a fast paced environment.
• Accuracy and attention to detail.
• An ability to focus and concentrate.
• Exceptional customer service skills.
• Good telephonic manner.

Click here to apply

We wish you all the best with your applications