Absa – IT Management Jobs – 10 June

To apply, click on the link at the end of the posts and all the best with your applications

Lead QA Engineer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Digital QA Engineering Operations team within PPB Digital Tech is looking for a seasoned Lead QA Engineer to Create & independently drive automation testing frameworks & plans as well as lead the development & delivery of test scripts for multiple technical products / services (across tribes) e.g. web, mobile, SOA applications, etc. QA includes front – end, back – end, integration, performance, scalability and regression testing of various enterprise wide solutions. This entails full responsibility for ensuring that multiple / complex products across an estate are protected through quantifiable test coverage & metrics.

Job Description

QA Engineering
• Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as the automation testing expert
• Participate and analyze requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads)
• Identify opportunities for automation across the business area’s suite of technical products & services (ongoing)
• Leverage a solid understanding of the technical solution architecture and infrastructure context to create relevant & holistic automation testing frameworks based on the analysis & opportunities identified
• Develop and execute automated test scripts using various technologies
• Be the single point of accountability for testing & testing frameworks, the integrity of their design & their ability to holistically test solutions
• Provide testing at various levels including: vetting unit tests (for developers), testing user stories, black box testing, scalability and end to end integration testing
• Align testing frameworks and scripts to User Stories
• Apply predictive and critical thinking in defining testing parameters (positive & negative)
• Execute automated test suites and Analyze test results.
• Develop custom Quality Assurance Metrics and reporting solutions.
• Leverage solid understanding of CI/CD pipeline to configure test scripts & associated frameworks & integrate test suites into the test management system and custom test harnesses.
• Create, coordinate, and execute manual application test cases and test plans
• Review functional specs and user stories to design test cases/scripts and test plans.
• Create and analyze test data.
• Collaboratively work with developers to implement test hooks for automation.
• Operate as a self-starter and possess the technical aptitude in troubleshooting both software and environment issues.
• Set product delivery goals and achieve scheduled deadlines.
• Work in ambiguous environments and have the technical curiosity to dig deep into the root of complex issues between multiple software and system layers.
• Research, self-develop & source new automation testing tools & techniques

DevOps
• Follow engineering best practices and provide technical mentorship to other team members
• Build product engineer capability in automation testing technologies & general automation testing awareness
• Leverage expertise in various coding languages to effectively design & deploy testing requirements for specific products / services
• Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
• Shift team from testing features to supporting & being accountable for full product delivery

People
• Develop others capability in developing and executing automated test scripts using various technologies
• Mentor & guide interns & junior automation engineers throughout their development journeys
• Quality assure the automation testing & manual testing deliverables of the broader technical teams
• Conduct peer / junior QA engineer reviews, testing, problem solving within and across the broader QA community
• Provide technical subject matter expertise and support in the attraction and recruitment of QA Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team

Risk & Governance
• Ensure compliance with the organization Service Engineering, Risk & Governance policies & practices related to development & testing
• Align all testing frameworks and scripts to Group Architecture and Security guidelines
• Carry the ‘one stop shop’ accountability for all risk associated with testing design failures following solution deployment
• Participate in Business Continuity, Disaster Recovery, Incident Management processes and proactively route cause analyse, mitigate & OR; resolve critical incidents
• Realign testing frameworks, monitoring tool application & scripts off the back of any risk related activity / incidents

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Trading Support Engineer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryAbsa Capital Prague is looking for an experienced Trading Support Engineer to support the Executing Platforms in our estate. This is a critical role in ensuring the Systems and Infrastructure supporting the Trade Execution platforms are functioning smoothly and efficiently. To excel in this role, a combination of technical, analytical and communication skills is needed.

Job Description

Key Responsibilities:

• Monitor, deploy and support sophisticated front-office trading systems
• Interact with Traders, Front, Middle + Back Office Staff, including Development, Application Support and Infrastructure Teams
• Perform regular system checks
• Troubleshoot and restore system processing in event of outages
• Handle service requests and queries
• Perform proactive maintenance • Support Application deployment to Production Services
• Perform and assist with all Disaster Recovery Plans
• Proactively document any knowledge on Confluence
• Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow

Technical Skills (required): * Scripting – proficiency in scripting languages like Bash or PowerShell is essential.

• Database Management – experience with SQL and NoSQL databases.
• Networking and Protocols – strong understanding of networking fundamentals (TCP/IP, UDP) and protocols such as FIX and other communication protocols used in Electronic Trading.
• Operating Systems – expertise in Linux/Unix & Windows Server systems. Troubleshooting and System monitoring in these environments is important.
• Configuration Management – knowledge of tools like Git, Jenkins, TeamCity and Octopus to manage Configurations, Deployments, and Version Control.
• Quality Assurance – understanding of Testing Frameworks and Methodologies, and being able to test and validate new features or updates

Problem-Solving and Troubleshooting Skills (required):

• Incident Response – Ability to quickly identify and resolve issues related to Trading Systems, such as Connectivity problems, Latency, Order routing failures, or System crashes.
• Root Cause Analysis – Ability to analyze logs, System behavior, and Performance metrics to identify the underlying causes of issues.
• Log Analysis and Monitoring – Familiar with tools for Monitoring and Analyzing logs + System Monitoring Tools

Market Knowledge (beneficial):

• Understanding of Financial Markets – knowledge of asset classes (Equities, Fixed Income, FX, Derivatives)
• Exchange and Market Data Feeds – understanding how Market Data feeds work and how to manage Real-Time price feeds from Execution Venues

Minimum experience and skills:

•         Min 6 years of previous experience in a customer support role in high pressured environment

•         Application Support experience

•         Experience working in FinTech or related fields, preferably Financial Markets / Investment Banking

•         Excellent written and verbal communication skills

•         Ability to take ownership and become a Subject Matter Expert

•         Proactively document any knowledge on Confluence

•         Strong attention to detail, self-management, initiative, discipline, and follow-through

•         Exceptional problem-solving ability to provide root cause analysis of problems and workarounds

•         Ability to work flexible hours to meet client demands.

•         Experience working with both Windows Server and UNIX/Linux OS’

•         Service Management/ITIL knowledge.

•         Experience in Amazon Web Services

EducationBachelor’s Degree: Information Technology

Click here to apply

Specialist Product Engineer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe IC Tech Team a division within the PPB Tech Apply is looking for a Specialist Product Engineer to join their team and support in driving the evolution of our Control Exception Platform and Profile Manager Systems. In this role, you will design, enhance, and support a critical platform that streamlines operations, improves compliance, and delivers seamless user experiences across the business. Requirements:
Provide technical support for the following applications:
• Control Exception Platform System – a centralized solution that empowers branch colleagues to efficiently manage and resolve control exceptions linked to customer profile updates, transactional activities, and mandate document changes
• Profile Manager System – The Tool initiative is intended to digitise and automate the Integrated Channels profile management capability, replacing manual, paper based processes with a scalable digital solution
Application Monitoring & Performance Management
• Ensure system stability, performance, and scalability through proactive monitoring and optimization
• Design, develop, test, and deploy new features and enhancements
• Participate in code reviews, technical design discussions, and continuous improvement initiatives
• Analyse root causes of issues and implement sustainable fixes, including code updates and improvements
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Continuously identify opportunities to improve processes, automation, and overall platform efficiency
Skills and Experience Required
• 3 years’ relevant technical experience.
• C#
• Full Stack Developer
• Angular
• SQL
• Design Patterns (MVC, Microservices)
• API Designs
• Unit testing, integration testing
• Github
• Other skills that are advantageous:
o AWS (Associate Developer)
o Containerization (Docker, Kubernetes)

Job Description

DevOps
• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

EducationBachelor’s Degree: Information Technology

Click here to apply

Lead Product Engineer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe SSK squad in IC Tech, a division of PPB Tech is looking for Seasoned Lead Product Engineer who is a Domain Specialist in Cards and ATMs to build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Critical requirements:
• Significant experience (minimum 5-7 years) in managing Card and ATM systems or similarly complex, high-risk, multi-domain portfolios.
• Proven background in technical leadership, delivery governance, and cross-functional team engagement
• Deep expertise in Card and ATM platforms, patterns, and standards (CEN-XFS, TR34 Key-loading, OS Image building, ISO-8583 protocol)
• Strong technical acumen in roadmap definition, design assurance, and compliance.
• Excellent problem-solving, risk management, and incident resolution skills.
• Effective communicator and capable mentor, fostering team growth and alignment.

Job Description

DevOps
• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
People
• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Risk & Governance
• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Domain specific requirements (essential)

• ATM SW/HW Integration

• CEN XFS Protocol

• OS Imaging creation for LTSC Windows builds

• ISO-8583

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Functional Lead: Workday Security and Core

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Solution Architect: Core and Security is accountable for designing, configuring and governing scalable, secure and future-fit Human Capital technology solutions. This role is accountable for end-to-end solution design and configuration architecture and translates business and operating model requirements into robust, digitally enabled solutions across platforms such as Workday and ServiceNow, ensuring alignment with enterprise architecture standards, security requirements, regulatory obligations, and best-in-class HR technology practices.
The incumbent integrates with the Human Capital and Technology teams to ensure cohesive, secure, and optimised configuration of Core HCM and Security, multiple African jurisdictions.

Job Description

Key Focus Areas

• Core HCM and Security solution architecture
• Security architecture and role-based access governance
• Platform configuration and optimisation (Workday, ServiceNow and related ecosystems)
• Cross-platform integration and data integrity
• Digital enablement and automation of HR processes
• Architectural governance and standards compliance
• Continuous improvement and future capability enablement

Key Accountabilities

1. Solution Architecture & Design (Core and Security)

• Design and implement scalable configuration solutions across Workday, ServiceNow and associated platforms in alignment with enterprise architecture principles.
• Translate business and operating model requirements into structured configuration architecture, ensuring traceability from strategy to system design.
• Develop logical and physical configuration models for Core HCM, Organisational Structures, Position Management, Supervisory Organisations, and Security frameworks.
• Define solution blueprints that balance standardisation with necessary localisation across multiple African regulatory environments.
• Ensure that all configurations support a strategic management operating model, enabling clarity of accountability, governance and reporting lines.
• Produce high-quality configuration documentation including design specifications, configuration workbooks, workflow diagrams, security matrices, and audit trails.

2. Security Architecture & Governance

• Design and maintain role-based security models that align with segregation of duties, financial services regulatory requirements, and data privacy legislation across African jurisdictions.
• Configure and optimise security groups, domain security policies, and access controls to protect sensitive employee and organisational data.
• Partner with Risk, Compliance, and Information Security functions to ensure adherence to cybersecurity standards and internal control frameworks.
• Conduct periodic security audits and recommend remediation plans to address identified vulnerabilities or compliance gaps.
• Ensure security configurations enable digital self-service while maintaining appropriate governance and risk mitigation.

3. Stakeholder Integration & Requirements Translation

• Collaborate with Group CoEs (Reward, Talent, Learning, Workforce Planning), HC Services, and HC Business Partners to gather, refine and validate configuration requirements.
• Facilitate structured requirement workshops and translate functional needs into detailed technical configuration specifications.
• Provide solution options, including trade-off analysis, ensuring alignment with strategic priorities and architectural constraints.
• Act as a trusted technical advisor to senior HC stakeholders on digital enablement opportunities and system optimisation.
• Support change impact assessments relating to structural, regulatory, or strategic shifts.

4. Configuration Delivery & Optimisation

• Configure, test and deploy Core and Security solutions in accordance with defined architectural standards and release governance.
• Monitor configuration performance and proactively identify optimisation opportunities to enhance system usability, automation and efficiency.
• Troubleshoot complex configuration and security issues, ensuring timely resolution with minimal business disruption.
• Ensure high-quality regression testing and validation during system releases and upgrades.
• Partner with integration teams to ensure data integrity across HR, Payroll, Finance and Identity Management systems.

5. Digital Enablement & Automation

• Design workflow automation and digital case management solutions that enhance employee and manager experience.
• Leverage platform capabilities such as AI-enabled insights, predictive analytics and self-service capabilities where available.
• Recommend and implement automation opportunities that reduce manual intervention and improve data accuracy.
• Support the evolution of a digitally mature, tech-enabled HR function aligned to industry advancements.

6. Architectural Governance & Standards

• Ensure all solutions adhere to enterprise architecture principles.
• Maintain configuration standards, naming conventions and design governance documentation.
• Participate in design authority forums and architecture review boards.
• Provide technical guidance and oversight to configuration analysts and platform administrators.
• Maintain alignment with vendor best practices and product roadmaps.

7. Continuous Improvement & Market Alignment

• Stay abreast of emerging trends in HR technology, cloud architecture, AI-enabled HR systems and security governance.
• Evaluate new features and platform releases to assess organisational impact and adoption readiness.
• Benchmark configurations against industry best practices within global financial services organisations.
• Contribute to multi-year HCT roadmap planning aligned to organisational strategy.

Knowledge, Skills & Experience Required

Technical Knowledge

• Deep configuration expertise in Workday Core HCM and Security modules.
• Strong working knowledge of ServiceNow HRSD and workflow design.
• Understanding of cloud architecture principles, SaaS delivery models, APIs and integration frameworks.
• Knowledge of identity and access management principles and cybersecurity fundamentals.
• Familiarity with pan-African regulatory environments impacting employee data privacy and governance.

Professional Skills

• Ability to design integrated solutions within a complex operating model.
• Strong analytical capability with the ability to translate abstract business requirements into structured technical solutions.
• High levels of stakeholder influence and consultative capability.
• Structured documentation and architectural modelling proficiency.
• Data-driven decision-making and problem-solving capability.
• Change agility and adaptability in a fast-evolving digital landscape.

Behavioural Capabilities

• Demonstrates enterprise mindset and cross-functional collaboration.
• Exercises sound judgement within defined architectural parameters.
• Operates with integrity and confidentiality in handling sensitive HR data.
• Shows continuous learning orientation and digital curiosity.

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Application Service Delivery Lead (VP)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryLead the identification & management of strategic relationships with vendors & OR; clients & ensure the successful, optimal, commercially viable & sustainable delivery of technical products & services (design, delivery & ongoing support services) to our organization / the client organisation.

Job Description

Service Management
• Work in collaboration with internal / external delivery teams & clients to analyse requirements & varying business capabilities and leverage analysis to accurately spec / frame the ‘business problems to be solved’ by a managed services partnership
• Leverage a deep expertise in technology solution design & delivery (strong engineering background/ experience) & a deep understanding of the business / client organization strategy & customer requirements to accurately define the business technical product / service solutions to be delivered
• Work collaboratively with service providers, clients & technology teams (CSO, CTO, CIO etc.) to ensure optimal solution design
• Implement the above on an ongoing basis to ensure ongoing product & service evolution in line with the business strategic requirements
• Work collaboratively with service providers, clients and technology teams to design detailed feasibilities and business cases to enable business decision making on the variety of commercial options & associated benefits available
• Translate the above into formal contract negotiation & related pricing strategies that are sustainable for the partnership
• Work as part of integrated delivery teams to create detailed project / program roadmaps for managed service implementation
• Work with internal / external clients to clearly articulate & define Service Level Agreements
• Create monitoring and performance management frameworks, tools and metrics to enable effective and efficient SLA & business operations management
• Design, manage & Implement clear monitoring & project / program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod & production implementations & monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.)
• Ensure ongoing monitoring & performance reviews and associated reporting to client (internal / external)
• Leverage ongoing monitoring & performance to ensure uninterrupted business operations & proactive issue identification & resolution
• Hold the ‘one stop shop’ accountability for reliable, resilient & effective service provision through the partnership
• Design, implement & lead problem & incident management processes (in cases of) across the Managed Services Estate
• Translate monitoring & performance data into business insights & decision making for ‘enhanced capabilities & services’
• Stay ahead of the curve on managed services & technology product / service trends and leading practices & apply these for the benefit of the partnership

Vendor / Client identification & Negotiation
• Implement processes & practices (e.g. research, networking etc.) to successfully evaluate the market for service providers & or clients
• Based on business strategic objectives, identify / source fit for purpose vendors & or identify sales opportunities
• Continuously assess competitiveness of MSP’s & or competitors & influence business decision making in this regard
• Create selection criteria and evaluate potential suppliers for the organization. On the flip side, prepare sales / pitch information for the acquisition of new business
• Work collaboratively with procurement & sourcing partners to lead requests for proposals & or on the flip side, be the client ‘go to’ for RFP’s & proposals
• Lead the commercial negotiation & contracting processes in collaboration with procurement, sourcing & OR on the flip side our legal teams
• Close commercially viable deals on behalf of the organization
• Act as the single point of contact for MSP’s and or clients (strategy & requirements alignment, changes, challenges, and or issue resolution etc.)
• Ensure the implementation of effective relationship & communication management routines that enable successful service provision to or by the organization
• Lead the onboarding process for customers & or MSPs & ensure the environment is conducive to partnership service provision (everything is in place in the physical / other environment)
• Set up the partnership e.g. alignment of internal / external teams, ways of working etc. for the successful delivery of products & services
• Ensure partnership delivery on all parameters – ensuring we obtain value from the partnership

People
• Set & Cascade business / client strategic direction to managed services teams (client side or our own delivery teams providing external client services)
• Leverage strong capacity management tools and processes to ensure the right resource & capability mix on Absa / Service Side to deliver uninterrupted services
• Define, cascade & build teams (internal / external) for the ongoing / shifting business technology requirements
• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving business / client environment (ahead of demand) & or; cascade these requirements to Managed Service Providers for continuous improvement / evolution of services provided
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services

Financial & Vendor Management, Risk & Governance
• Carry ‘one stop shop’ accountability for delivering on an optimal cost to serve / cost of delivery of all partnerships
• Carry the ‘one stop shop’ accountability for all risk associated with service provider contracts & delivery
• Negotiate commercially viable deals for the organization (as client & OR; MSP)
• Deliver on all contract requirements (as client & OR; MSP) to ensure sustainable and viable partnerships always
• Apply the organization risk & governance frameworks for all contracts & services provision
• Services align to all Tech (CSO, CTO etc.) guidelines and frameworks and are in compliance with all internal policy & external regulatory requirements
• Lead the input requirements for all internal / external audits related to managed services provision & or receipt
• Deliver on time & on budget (always)

EducationBachelor’s Degree: Information Technology

Click here to apply

Specialist Solution Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWork as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Analysis (including Business Case)
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)
• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)
• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People
• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team

EducationBachelor’s Degree: Information Technology

Click here to apply

We wish you all the best with your applications