Absa – Banking Management Jobs – 11 June

To apply, click on the link at the end of the posts and all the best with your applications

Executive: Operations and Client Services

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo lead operations and client services including incident management for Transactional and Deposits.

Job Description

Functional Strategy

Set and cascade the Functional strategy with supporting operating for effective and efficient execution of operations, client services and incident management.

·Formulate and influence the strategy to minimise impact to clients during incident management in order to improve the client experience.

·Agree, monitor and interpret relevant Key Risk and Performance indicators. Ensure remedial measures are taken where appropriate to reduce financial and reputational risk.

· Formulate and drive remediation plans with stakeholders across the bank for industry impacting incident whether the incident originated within Absa or external banks

·Define and manage internal as well as external communication protocols for outages

·Oversee the operational crisis management from a product/channel/frontline perspective

·Manage national support escalations for complex client and or technical issues which cannot be resolved through the standard support processes (this may include but not be restricted to fraudulent cases)

Operational Excellence

Oversee the design, implementation, maintenance and continuous improvement of operational activities.

Change and Programme Management

Oversee and direct the implementation of change programmes aimed at driving business strategy and improving operational efficiency.

Coordinate and manage the technology

Interlock with (including incidents/changes/DR) Global Finance and Trade products/channels and CSS Operations interlock with the respective IT support teams for South Africa and Rest of Africa where relevant

Agree, manage and track appropriate service level agreements for standard and major incidents with respective IT support areas across the bank with the consideration of associated vendor agreements

Accountability business Strategy Incident Management

·Assist in the development, together with key stakeholders across the bank. strategy encompassing the end-to-end client experience relating to Transactional and Deposit products.

·Determine service standards and metrics. KPI’s and SLA’s to meet the business imperatives

·Embed a pro-active strategy to mitigate / prevent incidents from happening or re-occurring through appropriate root cause analysis and preventative measures

·Stay aligned with Absa Regulatory team to ensure that industry principles are being applied when taking decisions on the remediation of industry impacting incidents

·Conduct incident management benchmarking against local peers using relevant and updated information as made available in the industry

Business Risk, Governance and Compliance Management

Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite.

Ensure the fulfilment of all required governance activities, including tracking and reporting

Stakeholder Management

Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities.

Accountability:  Business & Operational Management

·Coordinate and implement the necessary service level agreements across the IT support teams to underpin the service strategy.

· Monitor and remediate (where necessary) risk measures relating to the SA and RoA business

·Ensure that appropriate crisis management procedures are developed and embedded into the business

·Manage and coordinate responses to a major outage/crisis through relevant communication (internal and clients) and contingency plans to minimise client impact and reduce financial/reputation loss for the bank

·Drive improvements in system monitoring and incident detection on a global scale

·Identify opportunities in which tools and technology can be exploited to deliver complimentary incident management services

·Remain up to date with all key developments taking place in the IT/Business industry to anticipate / mitigate incidents

Accountability: Business communication

·Manage internal and client communication (including media press releases where required) for the bank during major outages

·Ensure that clients and stakeholders are informed of planned changes that may cause down-time or impact to clients

·Agree and Manage Client Leading Indicators with stakeholders across the bank in support of the overall strategy

Accountability:  People Management

·Create a world class product organisation through the recruitment & management of leading service professionals

·Work across the matrix environment of the Bank to drive behavious and performance

·Continuously up-skill staff regarding service and product knowledge, including knowledge of related processes and external market knowledge

·Managing skills training and knowledge transferal within the team

·Run intra-team training to increase skill level of all team members

·Transfer and sharing of best practices to ensure staff receive appropriate training and development opportunities

·Ensure that we adhere to a high performing organisation profile and that the necessary tools are in place to maximise the ability of our people

Education and Experience Required

·B-degree in related field

·At least 10 years’ working experience preferably across multiple disciplines in financial services.

·Deep payments knowledge and expertise including payment rails.

·10 years’ experience in interacting with senior stakeholders and clients.

·At least 10 years management experience and engagement with senior stakeholders

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Chief Customer Service Advisor

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

CASH AND RELATED TRANSACTIONS 60%

Outputs:

• Dispense and receive physical cash, cheques, Bills Negotiated/on collection, drafts and other financial instruments over the counter to walk-in customers.
• Authorize and confirm foreign or local currency cheques (including credit/debit cards), either by issuing or cashing such cheques within set limits.
• Carry out random checks at 2 hourly intervals to ensure that customer service advisors have captured all transactions on the bank’s system and that they are properly authorised before processing.
• Monitor and maintain a record of all customer service advisors errors such as shorts and overs in tills
• Carry out formal disciplinary action on errors noted as a result of cashiers negligence
• Responsible for managing the vault and all cash supplies on the tills (beginning and end of day and intra-day) as well as cash sorting and repatriation.
• Monitor cash levels held by the customers’ service advisors and in the vault throughout the day to ensure that both elements are within limits.
• Order branch cash from the cash provider or central bank in accordance with limits set by the country head office.
• As co-Custodian provide a second check in the daily reconciliation of branch total cash.
• Escalate all cash issues including resourcing directly to the Branch Operations Manager or Operations Officer in accordance with current procedures.
• Ensure cash is packaged correctly by front-line cashiers.
• Recommend re-order levels of cash to the Branch Ops Manager or Officer on a weekly basis.
• Carry out start and end of day checks for cashiers and till areas

CUSTOMER SERVICE 20%

Outputs:

• Provide advice to customers on the cash process to ensure the smooth flow of transactions.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Branch Manager or Branch Operations, or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer’s request.
• Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
• customers Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.
• Identify customers that may require bulk counting facility
• Manage leave days for the customer service advisors
• Provide monthly counter returns to Branch Ops Manager or Officer
• Hold daily morning huddles so that quality service is guaranteed to customers
• Identify training needs for the cashiers to improve their skills levels
• Participate in all customer service initiatives as directed by line manager from time to time
• Hold coaching sessions for the cashiers and maintain a record for tracking performance
• Provide input into cashiers’ performance reviews for the Branch Operations Manager or Officer

SALES LEADS 5%

Outputs:

• Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Customer Advisors
• When specific sales campaigns are running in the branch, explain the campaign details in brief to cashiers, customers, and direct them to the Customer Advisors for further information.
• Support Personal bankers to call and complete leads referred to your branch on Optimus

RIGOUR 10%

Outputs:

• Ensure customer service advisors reconcile their till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
• Ensure customer service advisors close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
• Throughout each day advise the Branch Ops when teller cash limits are reached to enable them to restock or repatriate cash.
• Conduct snap checks as assigned by the Branch Coordinator from time to time.
• Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.
• All customer service advisors to sign for their till keys in the keys register
• On a weekly basis review the ORC report to close off exceptions
• Responsible for submission of excess cash report to Cash Services Manager
• Provide monthly statistical data on cash transactions to Branch Ops Manager to assist in arriving at appropriate cash holding limits (both foreign & local currency)
• Manage customer service advisors Overtime and submit return on a monthly basis
• Hold strongroom keys (second set) as co-custodian, ensure that no compromises are made
• Ensure that stationery (labels, security tags etc) and equipment (PC’s, UV lights, note counters, currency verifiers etc) are available all the time

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Outputs:

• Share knowledge and experience with other customer service advisors in the team.
• Provider cover for other Personal bankers in case of excessive workload or absence.
• Deputise for Branch Operations manager when required.
• Participate in team building events held by the branch.
• Nominate colleagues who have performed in the team or retail.
• Ensure all assigned training are done on time
• Manage leave and ensure all types of leave are updated on work day.
• Pursue continued improvement in personal development by participating in development programmes and training.

PERFORM ANY OTHER DUTIES AS ASSIGNED

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Team Lead Trade Operations

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWe are looking for a results-driven Team Lead: Trade Operations to oversee the delivery of Trade & Working Capital services. This role is critical in driving operational excellence, leading high performing teams, and delivering exceptional client service in a fast-paced, high volume environment.

Job Description

Operations Management

• Manage end-to-end Trade Operations processes, ensuring timely and accurate delivery
• Monitor workflows, allocate work, and optimise resources to meet demanding SLAs
• Ensure all transactions are processed in line with quality standards, policies, and procedures
• Track volumes, productivity, and turnaround times, taking corrective action where needed
• Maintain effective process documentation and operational standards

Team Leadership

• Lead, coach, and develop a high-performing operations team
• Drive performance, productivity, and continuous skills development
• Foster a culture of accountability, professionalism, and continuous improvement
• Manage performance through clear goals, feedback, and development interventions

Client Service Excellence

• Ensure delivery of exceptional service to internal and external clients
• Resolve complex queries, disputes, and escalations (e.g. documentary discrepancies, interbank claims)
• Identify opportunities to improve client experience and transaction processes

Risk & Compliance

• Ensure adherence to regulatory and compliance requirements (FICA, Exchange Control, BOP, sanctions)
• Monitor controls to mitigate operational risk and prevent losses
• Support audits, risk reviews, and investigations
• Embed strong governance and compliance practices in daily operations

Continuous Improvement

• Drive initiatives to improve efficiency, scalability, and service delivery
• Identify process gaps and implement enhancements
• Partner with product and onboarding teams to improve client outcomes

Experience & Qualifications

• Diploma / NQF Level 5 (or equivalent)
• 5+ years’ experience in Trade & Working Capital
• 2+ years in a supervisory or team lead role
• Strong understanding of Trade Operations and product lifecycle

Skills

• Proven people leadership and coaching capability
• Strong operational and risk management expertise
• Ability to manage high volumes in a high pressure environment
• Excellent stakeholder engagement and influencing skills
• Strong communication and problem solving abilities
• High attention to detail and commercial awareness

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Customer Experience Executive

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

Customer Service & Operational Rigor:

• Dispense and receive physical cash, cheques, travellers’ cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
• Where required, process foreign currency travellers’ cheques, either by issuing or cashing such cheques.
• Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the bank’s procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash or Branch Coordinator for follow-up and decision-making on whether to proceed.
• Refer any transactions more than teller limits to the next level for authorisation.
• Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing.
• Carefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero-tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
• Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
• Undertake all end-to-end banking hall duties e.g. mailing, cheque book & statement transactions and processes.
• Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.
• Deliver world class customer service practices and ensure adherence to Absa Service standards.
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
• Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
• Throughout each day advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
• Conduct snap checks as assigned by the Branch operations Manager from time to time.
• Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.
• Perform any other duties as assigned from time to time.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Sales and Service

• Cross-sell appropriate customer needs related products face to face.
• Participate in the branch sales initiatives by effective lead generation.
• Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards.
• Assist customers in completion of Bank stationary, forms etc…
• Introduce customers to appropriate product/segment specialists.
• Undertake in-branch marketing, special campaigns, promotions etc…
• Deal with handling complaints in the Banking Hall.
• Works to achieve sales and service targets.
• Provide advice to customers on the cash process to ensure the smooth flow of transactions.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Team Leader or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer’s request.
• Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
• Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.

Treasury / ATM Business Management:

• Joint custody of the note reserve.
• Maintain control of outlet cash holdings in line with laid down guidelines.
• Ensure that the physical cash balance for all currencies held in the vault agrees daily with the statement balance.
• Ensure that cash held by tellers in their tills is properly checked and balances with cash accounts.
• Manage the cash repatriation/cash movement processes to and from Central Bank within guidelines set.
• Manage cash availability and stock levels of both local and foreign currency, placing orders where necessary.
• Dispatch soiled notes and surplus cash to Central Bank.
• When performing ATM duties:
• Manage ATMs attached to the outlet and monitor operations reporting any breakdowns to technicians and service providers
• Monitor and ensure that ATM is adequately replenished of cash.
• Balance cash in the ATMs with the ATM/Cash account.
• Manage collections of cards captured in ATMs
• Manage both working stock and bulk stock of controlled stationery.

Business Management:

• Provide administrative support within the outlet.
• May attend management/section head meetings to discuss outlet performance issues.
• Carry out snap checks as may be allocated by the manager.
• Maintain statistics and monitor progress of target reporting.

Click here to apply

Business Banking Sector Head Industrials and Manufacturing

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryJob Summary

The Business Banking Sector Head Industrials and Manufacturing is accountable for defining and driving sector‑led growth strategies across this sector within the Business Bank.  The role sets strategy, governance, standards and portfolio‑wide outcomes across all Pan‑African markets, ensuring balance‑sheet optimisation, disciplined growth and risk‑aligned value creation. Acting as the enterprise sector authority for Business Banking, the role shapes the business banking sector strategy, credit and risk positioning, product direction and go‑to‑market execution, working collaboratively across Coverage, Risk, Credit, Product, Treasury and Country teams to ensure consistent, disciplined delivery while accommodating local market realities.

Job Description

Job Description

Key accountabilities

Sector Strategy and Portfolio Leadership

• Define the Business Banking sector strategy aligned to the bank’s growth, risk, and return objectives.
• Translate group and Business Bank strategy into sector‑specific growth, penetration and profitability plans.
• Identify priority sub‑segments, client archetypes and growth opportunities within the sector.
• Ensure consistent strategy adoption across countries while allowing for market‑specific adaptations.
• Ensure alignment with Group balance‑sheet, capital and risk appetite

Portfolio Performance and Financial Outcomes

• Develop the industry and/or sector‑level portfolio performance, including lending growth, revenue, margins and returns.
• Drive optimisation of risk‑adjusted returns (RORC) across sector portfolios.
• Monitor portfolio health, concentration and early‑warning indicators; initiate corrective actions where required.
• Balance growth ambition with disciplined portfolio management and loss mitigation.
• Own portfolio‑level outcomes across all markets.
• Sense‑check country and segment exposures holistically
• Act as final escalation point on portfolio‑level trade‑offs

Risk, Credit and Governance

• Partner with Risk and Credit to define sector risk appetite, underwriting standards and credit policies.
• Ensure sector strategies align with approved risk limits, regulatory expectations and internal governance frameworks.
• Provide sector insight into portfolio reviews, credit forums and risk committees.
• Proactively identify emerging sector risks and structural changes impacting portfolio performance.

Go‑to‑Market Execution

• Work closely with Coverage and Relationship teams to embed sector strategies into frontline execution.
• Drive sector‑specific value propositions, client engagement models and pipeline discipline.
• Enable consistent application of best practices, tools and playbooks across countries and teams.
• Track execution effectiveness and intervene where delivery gaps exist.
• Identify and develop ecosystem and partnership opportunities that enhance sector positioning and client value.

Product, Treasury and Proposition Alignment

• Influence product and solution design to ensure sector relevance and commercial differentiation.
• Collaborate with Treasury on pricing, balance‑sheet optimisation and funding impacts at sector level.
• Ensure Business Banking sector propositions remain competitive, scalable and commercially viable.

Thought Leadership and Market Insight and Sector Expertise Enablement

• Act as the Business Bank’s internal sector authority, providing insight on market trends, regulatory developments and competitive dynamics.
• Develop sector thought leadership to support frontline teams and inform strategic decisions.
• Build deep insight into sector dynamics, value chains, regulatory developments and macro economic trends across Africa.
• Support marketing and client engagement initiatives through credible sector insights (non‑transactional).

Stakeholder Management

Build strong working relationships with:

• Country Business Banking Heads
• Coverage leadership
• Risk, Credit, Product and Treasury teams
• Ensure sector strategies and initiatives comply with governance, conduct and regulatory requirements across markets.
• Represent the sector agenda in executive forums, resolving cross‑functional issues and influencing enterprise priorities

Education

Bachelor’s Degree: Finance, Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

EducationMaster’s Degree: Finance, Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Commercialisation Manager: Islamic Banking

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo lead and drive the national sales strategy and execution of Islamic Banking across South Africa, covering Personal and Private Banking (PPB), Business Banking (BB), and Corporate and Investment Banking (CIB).
The role is responsible for:
• Delivering sustainable growth in Islamic Banking revenue and customer base
• Embedding Islamic Banking into mainstream segment sales channels
• Ensuring that all sales activity is aligned to approved Shari’ah-compliant products and governance frameworks
The incumbent will act as the central point of accountability for Islamic Banking sales performance, enabling consistent execution across regions and segments.

Job Description

• Develop and execute a national Islamic Banking sales strategy aligned to Group and segment objectives
• Translate strategy into segment-level plans across PPB, BB, and CIB
• Drive delivery against sales targets including:
  • Customer acquisition
  • Deposit growth
  • Financing and structured solution origination
• Ensure execution is consistent with Islamic Banking value proposition and positioning
• Partner with segment heads to embed Islamic Banking into:
  • Frontline sales capability
  • Client coverage strategies
  • Product positioning and campaigns
• Drive inclusion of Islamic solutions into:
  • Retail and Private Banking propositions
  • Business Banking offerings
  • Corporate and investment solutions
• Ensure Islamic Banking is positioned as an integrated offering, not a standalone niche product
• Lead and coordinate the regional Islamic Banking sales structure (Regional Managers and Specialists)
• Drive disciplined execution across regions through:
  • Pipeline management
  • Performance tracking
  • Regular engagement with regional leadership
• Support regions in:
  • Market activation
  • Community engagement
  • Key client acquisition
• Drive national initiatives to grow Islamic Banking share of wallet
• Develop targeted go-to-market strategies for:
  • Retail and affluent clients
  • SMEs and Business Banking clients
  • Corporate and institutional clients
• Build and maintain key relationships with:
  • High-value clients
  • Industry stakeholders
  • Community and religious bodies
• Partner with Product and Shari’ah teams to:
  • Commercialise new Islamic Banking products
  • Ensure effective market rollout
  • Align pricing and positioning to segment needs
• Provide market feedback into:
  • Product development
  • Value proposition refinement
• Ensure that all sales activities are conducted on approved and certified products only
• Ensure full adherence to:
  • Group Shari’ah Governance Standards
  • Product approval and certification processes
• Act as first-line accountability for:
  • Mis-selling risk mitigation
  • Alignment to approved structures and documentation
• Work closely with internal Shari’ah scholars and governance teams to maintain integrity of the offering

Experience and Education Required

• Strong experience in sales leadership within banking, preferably across multiple segments
• Proven track record in driving national sales performance
• Experience in product commercialisation and client origination
• Exposure to Islamic Banking
• NQF8 in Relevant Qualification

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Assistant Relationship Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummarySupport the origination, development and maintenance of relationships with Global Corporate Clients headquartered in China with business interests across Africa, working under the guidance of the Senior Coverage General Manager/Vice President.
• 4–6 years’ relevant experience in Corporate Banking, Global Banking or Relationship Management support.
• Exposure to Investment Banking products advantageous.
• Experience working within or with financial institutions in the People’s Republic of China.
• Experience supporting cross-border transactions, ideally involving African markets.
• Demonstrated experience supporting revenue delivery within defined client portfolios.

Assist in developing and executing client strategic plans, coordinating product delivery, supporting revenue growth initiatives and ensuring seamless transaction execution across presence countries. Contribute to client coverage activities through disciplined relationship management, internal coordination and proactive identification of opportunities, while operating within defined risk, compliance, and capital parameters

Job Description

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Adviser: Virtual I (FAIS)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job DescriptionFAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Investments Manager – Liquidity Specialist

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryProvide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

 OPTIMISED BUSINESS FROM EXISTING INVESTMENT CLIENTS Manage relationships with existing clients to ensure optimal income streams and profitability uplift from existing portfolio. Manage the re-investment book to identify opportunities to optimize income by way of margin management. Further identify opportunities to increase share of wallet from existing base. Alignment with the Bank’s funding model by identifying Demand Deposits that may be converted into Fixed Term Options thereby providing longevity to the Investment Book. This will be done on a case-by-case basis to ensure minimal margin erosion.

NEW INVESTMENT CLIENTS AND REVENUE GENERATION Grow Absa’s Deposit market share and footprint in the region through acquisition of profitable and sustainable new investments Effectively market the investment product range. Develop and manage sales strategies relating to Investment Portfolio Management. Implement sales strategies and operational plans Proactively build a network that will facilitate the generation of new leads Proactively research and create target lists for the new business in conjunction with the Banker and other Internal Stakeholders

SERVICE DELIVERY AND CLIENT QUERY RESOLUTION Provide and maintain excellent service to investment clients across all Segments. Respond to queries/needs in prompt and appropriate manner so as to ensure no client complaints. Aligning to the SLA of the Processing and Fulfillment Teams. No regrettable losses due to interest claims as a result of service failure.

ALIGNMENT AND ENGAGEMENT WITH INTERNAL STAKEHOLDERS Act as central point of coordination between Treasury, Pricing and the Product Team. Attend all relevant Investment meetings to ensure alignment with process and compliance.

Knowledge and Skills Liquidity Products Sales Technical Skills Understanding of Risk and Return Strong written and verbal communication skills in the language business conducted in

Competencies Deciding and initiating action Learning and researching Entrepreneurial and commercial thinking Relating and networking Persuading and influencing Delivering results and meeting client expectations

Experience Investments Banking (3 – 5 years), Islamic Banking & Pricing

Minimum Qualifications

RE5 FAIS Accreditation (Compulsory)

RE1 Accreditation (Preferred)

NQF 7 (Degree/Diploma)

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

FX Sales: China desk

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummarySeasoned FX salesperson to be appointed in Global Markets team. Will be based in South Africa and appointed to manage FX sales activity for all Chinese clients across the continent working closely with the FX sales teams across Business Bank and CIB. The successful candidate will be appointed at VP level. A good understanding of regulatory environment affecting FX is required. B degree with min 5 years expertise in FX relationship/sales role. Self-starter with strong networking capability is essential. Fluency in Mandarin is essential

Job Description

• Work closely with Chinese client portfolio to grow existing business, drive new business opportunities, monitor and feedback monthly client performance working with all the Pan Africa Global Markets sales team.
• Work with stakeholders across Business, Corporate and Investment Banking to onboard, maintain, set credit limits and cross sell Global Markets products to corporates, thus assisting clients to manage their FX risk and other treasury risk needs.
• Drive new initiatives to completion that will enhance and benefit corporate clients with treasury risk management and in particular FX risk across Sub Saharan Africa.
• Be agile to provide coverage on the FX Desks when capacity required

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

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