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Junior IT Support Technician

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

JOB OVERVIEW

The incumbent will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining the overall functionality of IT systems. This role is essential for ensuring smooth operations during the contract period and requires quick problem-solving skills, strong communication, and excellent customer service abilities.

KEY AREAS OF RESPONSIBILITY

Technical Support

• Provide technical support to internal and external end-users via phone, email, or in person.
• Troubleshoot hardware and software issues, including operating systems, applications, and peripherals.
• Respond to IT calls and escalate issues as necessary.

System & Software Management

• Install, configure, and maintain computer systems, software, printers, and other peripheral devices.
• Assist with the installation and configuration of software applications and updates.
• Manage software licenses and ensure compliance with company policies.

Network Support

• Assist in maintaining networking infrastructure (LAN, WAN, Wi-Fi), ensuring connectivity and stability.
• Troubleshoot network-related issues, including TCP/IP, DNS, DHCP, and VPN problems.
• Ensure proper security measures are in place for network access.

Hardware Management

• Set up and configure new workstations, laptops, and other IT equipment.
• Maintain and track an inventory of all hardware assets.
• Diagnose and repair hardware failures or coordinate repairs with external vendors.

Data & Security Management

• Ensure data security and integrity by following proper backup and recovery procedures.
• Implement security measures, including antivirus, firewalls, and system patches.
• Educate users on best practices for data security and IT usage.

Documentation & Reporting

• Document technical issues, solutions, and troubleshooting processes for future reference.
• Maintain up-to-date records of system configurations, network diagrams, and user requests.
• Provide regular reports to the IT Manager on support issues and resolutions.

User Training & Support

• Offer training and guidance to end-users on the effective use of hardware, software, and IT systems.
• Create user guides and provide one-on-one or group training as needed.
• Assist with onboarding new employees by setting up user accounts and explaining IT policies.

SKILLS & PERSONAL ATTRIBUTES

• Matric Certificate
• Diploma in IT or equivalent
• Proven experience as an IT Support Technician or in a similar role.
• Proficiency with Windows and macOS
• Strong knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with Active Directory, Office 365, and other enterprise-level software.
• Basic server concepts and Active Directory user management
• Network infrastructure and security fundamentals
• IT service management principles and helpdesk systems

Click here to apply

Junior Software Engineer

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

JOB OVERVIEW

To provide technical support to employees, including diagnosing operating systems, applications, and network difficulties, addressing application and software-related queries. To also administer and implement new technologies, delivering training and support to team members.

KEY AREAS OF RESPONSIBILITY

Software Development & Delivery

• Deliver high-quality software features and enhancements in line with business requirements.
• Number of features/modules successfully developed and deployed per sprint.
• Adherence to functional and technical specifications (minimal rework required).
• Compliance with company development standards and guidelines.

Code Quality & Testing

• Ensure code reliability, maintainability, and quality through best practices.
• Test coverage percentage achieved for assigned code.
• Reduction in post-release defects linked to developed code.
• Timely incorporation of feedback from code reviews.

Bug Fixing & Application Support

• Maintain stable and reliable applications through effective troubleshooting and support.
• Average turnaround time to resolve reported bugs/incidents
• Number of bugs resolved per sprint or reporting period
• 99% of bugs resolved without escalation.
• Reduction in repeat or recurring issues
• Responsiveness to user-reported or QA-reported issues

Collaboration & Agile Participation

• Contribute effectively within cross-functional Agile teams.
• Attendance and active participation in sprint planning, stand-ups, and retrospectives
• Timely updates on task progress and blockers
• Quality of collaboration with QA, Product Owners, and Designers (peer feedback)
• Ability to meet sprint commitments consistently

Documentation & Knowledge Sharing

• Accuracy and clarity of technical documentation (review feedback)
• Timely documentation of code changes, fixes, and processes
• Contribution to internal knowledge bases or repositories

System Maintenance & Enhancements

• Successful implementation of system enhancements or updates.
• Minimal system downtime caused by changes or deployments.
• Timely resolution of system-related issues.

Compliance & Security Awareness

• Adherence to IT policies, security standards, and development protocols.
• Number of security or compliance breaches attributable to non-adherence.
• Timely implementation of security fixes and updates.

SKILLS & PERSONAL ATTRIBUTES

• Relevant Degree / Diploma in IT, Computer Science, Software Engineering or related field.
• 2 years relevant work experience.
• Familiarity with Agile methodologies
• Write, test, and debug basic to intermediate code
• Understanding of software development lifecycle (SDLC).
  • Programming languages such as Java, C#, Python, or JavaScript.
  • Databases and basic SQL queries.
  • Version control systems (e.g. Git).
  • Software testing principles.
  • Basic networking and operating systems concepts.

Click here to apply

Sales Assistant

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To provide high-class customer service and to increase the company’s growth and revenue through
sales maximization.

KEY AREAS OF RESPONSIBILITY

Customer Service

• Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations.
• Actively and consistently implement upselling and cross-selling techniques to increase UPT,
  ATV, Conversion and Turnover.
• Understand and promote all payment methods including PAYFLEX, PJN, Happy Pay
• Representing the brand, adhering to uniform policy and grooming standards, presentable
  and professional on the sales floor.

Visual Merchandising

• Maintain a thorough understanding of products and placement, including materials, care instructions and pricing to effectively assist customers.
• Steam, tag, price, hang, fold, replenish product and optimize space.
• Understand and follow VM guidelines and practices to maintain a positive shopping
  experience for all customers.

Stock Control

• Maintain stockroom organization and cleanliness ensuring products is placed in the correct categories and easily accessible to expedite the sales process.
• Actively inform managers on stock levels, sell outs, best sellers and any other stock requirements.

Daily Operations and Housekeeping

• Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming and adhere to roster.
• Process customer transactions accurately and efficiently using POS system, cash handling,
  variance schedule updated, credit/debit card and payment methods.

SKILLS AND PERSONAL ATTRIBUTES

• Grade 12.
• Computer literacy.
• Higher education (Advantageous).
• 1 – 2 years’ work experience preferably in retail environment.
• Knowledge of retail practices.
• Demonstrated ability to perform customer service duties.

Click here to apply

Store Manager

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

KEY AREAS OF RESPONSIBILITY

Sales and Business Development

• Sets, Communicates and reaches targets UPT, ATV & Turnover
• Coaches and supports the team in delivering excellent customer service
• Lead the sales team through example and ensuring meeting of personal and company sales targets
• External market research, area analysis, proactively reports relevant information to various departments

Team Management

• Develop the team through regular, ongoing meetings and training (with attendance registers)
• Actively inform team on information received from OPS or Head office, providing regular feedback and ensuring all team members are well informed
• Conduct performance appraisals accurately and timeously, with recommended training plans and relevant feedback
• Complete rosters and adhere to the staffing template
• Ensure all staff adhere to standard company policies and procedures, actively train self and take responsibility for empowering staff with correct information

Inventory Management

• Minimise shrinkage and maintain accurate stock records in the POS system
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
• Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously
• Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports.
• Manage inventory control, place orders accordingly and send them out in time back to the warehouse, report on inventory to relevant parties accordingly

Operations Management

• Manage time and attendance, follow and implement opening and closing procedures accordingly
• Reconcile cash-up reports and conduct investigations timeously to alleviate company losses
• Proactively manage controllable store expenses, stationery, refreshments, phone usage and cleaning products
• Actively implement, practice and supervise risk control measures to help alleviate losses to the company
• Process refunds and exchanges according to company policy, escalate and inform OPS where necessary
• Review and submit month-end reports (clock in, RED, Staff purchase), Update and utilise managers dashboard, provide signed trained registers for all staff

SKILLS AND PERSONAL ATTRIBUTES

• Matric (compulsory).
• Relevant tertiary qualification is advantageous.
• A minimum of 3 years’ experience working in a retail environment in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Click here to apply

We wish you all the best with your applications