Shoprite – Franchise Jobs – 03 July 2026

To apply, click on the link at the end of the post and all the best with your applications

Trainee IT Support Manager

Closing Date
2026/07/07
Reference Number
SHO260630-1
Job Title Trainee IT Support Manager
Job Type Full Time
Location – Country South Africa
Location – Province KwaZulu-Natal
Location – Town or City Durban
Purpose of the Job
The purpose of the Trainee IT Support Manager is to provide technical assistance and support to end-users (franchisees and instore staff) and the IT Support Manager. This role involves troubleshooting hardware and software issues, assisting with system configurations, escalating issues and queries to the necessary 3rd Parties if required. This role is often the first point of contact for IT-related issues and is responsible for delivering timely and high-quality support.

Job Advert Details
Job Category Other
Job Objectives
End-User Support:

Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.
Assist users with hardware and software issues, troubleshoot problems, and guide them through solutions.

Technical Support:

Provide sound technical support pertaining, diagnosing, and resolving hardware and software issues on desktops, laptops, printers, and other IT equipment.
Install, configure, and maintain computer systems and applications.
Install, upgrade, and configure software applications.
Ensure that software is up to date with the latest patches and updates.
Provide remote support to users in different locations, utilizing remote desktop tools and collaboration software.
Assist in enforcing IT security policies and procedures.

System Documentation:

Create user guides and documentation for common technical issues.

Collaboration with IT Teams:

Collaborate with other IT teams to escalate and resolve complex issues.
Participate in projects related to system upgrades, implementations, store openings, store revamps and stock takes.

User Training:

Conduct training sessions for end-users on IT best practices, new software applications, and security awareness.
Qualifications
Grade 12 certificate with A+, N+ or equivalent certification or relevant experience in general IT technical support – (essential).
Degree/Diploma or higher in Information Technology, Computer Science, or a related field – (beneficial).
Experience
+2 years’ experience in atechnical support role or similar, with some knowledge relating to system hardware and software support – (essential).
Knowledge and Skills
Sound understanding of MS Windows Support and Configurations – (essential).
Strong proficiency in MS Office 365 – (essential).
Experience intechnical support and troubleshooting related to hardware and software – (essential).

Click here to apply

Regional Fresh Foods Manager

Closing Date
2026/07/06
Reference Number
SHO260511-12
Job Title Regional Fresh Foods Manager
Job Type Full Time
Location – Country South Africa
Location – Province KwaZulu-Natal
Location – Town or City Durban
Purpose of the Job
The Regional Fresh Foods Manager is responsible for improving, implementing, and monitoring all fresh food processes, procedures, and policies within the franchise region. The role ensures consistent delivery of high-quality fresh products across all fresh food departments while achieving targeted profitability margins. The position oversees butchery, deli, bakery, fresh produce, convenience, fish, as well as Urban Barista Brewed and Rib & Rooster foodservice operations, ensuring food safety, hygiene, brand compliance, and operational excellence.

Job Advert Details
Job Category Other
Job Objectives
People Management

Manage, support, and coach franchisees and in-store fresh food teams to drive performance and compliance.
Identify skills gaps and facilitate relevant training to keep teams up to date with fresh food best practices.
Monitor operational standards and provide constructive feedback and corrective action where required.
Identify training needs regularly and ensure training interventions are aligned to outcomes.
Act as a trusted advisor to franchisees on fresh food and foodservice operations.

Fresh Food & Foodservice Profitability Guidance

Plan and guide fresh food and foodservice stock ordering across all relevant suppliers.
Support franchisees to procure, prepare, and produce fresh food and foodservice items in line with weekly and monthly production standards.
Monitor weekly sales and profitability against benchmarks and drive corrective action where required.
Ensure bakery, deli and foodservice production adheres to approved recipes, yields and portion controls.
Drive cost control initiatives including waste reduction, culling procedures, packaging optimisation and equipment cost efficiencies.
Analyse competitor activity and ensure brands remain competitive and relevant.

Urban Barista Brewed and Rib & Rooster Oversight

Ensure full operational compliance for Urban Barista Brewed and Rib & Rooster across assigned stores.
Enforce adherence to brand standards, recipes, portion sizes, menu execution and product quality.
Support franchisees with setup, training and ongoing performance improvements.
Monitor sales performance, product mix and execution standards.
Support new store openings and brand rollouts.

Hygiene, Health & Safety Compliance (all departments)

Ensure full hygiene, food safety and health & safety compliance across all departments and foodservice brands.
Enforce adherence to food safety legislation, company standards and audit requirements.
Guide correct implementation of food handling, hygiene practices, cleaning schedules, temperature control and cold-chain management.
Monitor hygiene and safety audits and ensure corrective action plans are implemented and sustained.
Act immediately on high-risk or critical compliance breaches.

Availability & Merchandising Assurance

Guide franchisees on maintaining optimal stock levels and perishable availability.
Ensure merchandising standards and planogram changes are implemented timeously.
Monitor weekly performance and availability trends across departments.

Reporting

Provide accurate and timely fresh food performance reporting to franchisees and divisional offices.
Assist in compiling monthly executive summaries and operational insights.
Qualifications
Grade 12 or equivalent – (essential).
Diploma or Degree in Retail Management, Food Technology or related field – (advantageous).
Experience
Proven experience managing fresh food departments within the retail industry (essential).
+4 years’ experience in a regional or multi-store management role (essential).
Strong understanding of fresh food operations, food safety and retail performance management (essential).
Retail or FMCG experience (essential).
Knowledge and Skills
Microsoft Office

Click here to apply

We wish you all the best with your applications