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Security Engineer II
Closing Date
2026/07/17
Reference Number
SHO260703-5
Job Title Security Engineer II
Job Type Full Time
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell, Cape Town
Purpose of the Job
The purpose of the Senior Security Engineer is to secure the organisation’s computer systems, networks and ensure that all platforms are protected. This role involves analysing existing security measures/controls and creating new and enhanced security measures. This role will also implement security measures that effectively safeguard sensitive data in the event of a cyber-attack. This is a highly collaborative role that is part of a larger team dedicated to cybersecurity and involves frequent interaction with various members of the IT team. In addition, this role will be responsible for collecting threat intelligence and automating systems to consume threat feeds and track adversaries. The Senior
Security Engineer is also responsible for the development and execution of large-scale cyber security initiatives and requires a professional with problem-solving abilities who can work in a fast-paced environment and has a clear passion for cybersecurity and related technologies.
Job Advert Details
Job Category IT
Job Objectives
Security Engineering & Control Implementation
- Implement and enhance security controls to protect systems, networks, applications, and data.
- Automate security controls, security processes, and operational activities to improve efficiency and effectiveness.
- Assist with the implementation, configuration, and maintenance of security technologies and solutions.
- Identify and implement new security technologies and best practices to strengthen the security environment.
- Work with technical teams to integrate security requirements into technology solutions and operational processes.
Security Governance, Standards & Compliance - Provide assurance through collaboration with stakeholders that technology platforms meet security requirements and standards.
- Develop, maintain, and improve security standards, policies, procedures, and best practice documentation.
- Translate technical security requirements into business requirements and communicate security risks to a variety of stakeholders.
- Provide security recommendations to support secure decision-making across the organisation.
- Influence cross-functional teams in the implementation and operation of cybersecurity controls.
Threat Management & Vulnerability Assessment - Monitor emerging cyber threats, vulnerabilities, and industry security trends to proactively address potential risks.
- Conduct continual monitoring, vulnerability assessments, and log analysis to identify security weaknesses and threats.
- Collect, analyse, and operationalise threat intelligence to improve threat detection and response capabilities.
- Automate systems and processes used to consume threat feeds and track threat actors.
- Conduct proactive research to identify security risks and recommend appropriate remediation measures.
Security Monitoring & Incident Response - Monitor networks, systems, and security tools for suspicious activity and security incidents.
- Identify, investigate, and respond to information security events in collaboration with Digital
Forensics and Incident Response teams. - Support the containment, remediation, and recovery of cybersecurity incidents.
- Analyse security events and incidents to identify root causes and recommend improvements to security controls.
Stakeholder Collaboration & Security Advisory - Partner with application development and engineering teams to deliver secure technology solutions.
- Collaborate with business and technical stakeholders to address complex security challenges and requirements.
- Provide specialist security guidance and recommendations to support project delivery and operational activities.
- Communicate security risks, priorities, and mitigation strategies to technical and non-technical audiences.
Continuous Improvement & Security Innovation - Recommend innovative technologies, methodologies, and approaches to enhance cybersecurity capabilities.
- Drive large-scale cybersecurity initiatives aimed at improving the organisation’s security posture.
- Evaluate and improve existing security measures to address evolving business and threat landscapes.
- Continuously assess and optimise security processes, controls, and technologies to improve resilience and operational effectiveness.
Qualifications
- An IT related qualification in computer science, cybersecurity, or any related field – (desired)
- Recognised industry certifications in cybersecurity such as CISSP – (essential).
Experience
•5 years of experience in cybersecurity, with solid experience across a variety of security
products including firewalls, EDR, SIEM, WAF, IAM, PAM, DLP and encryption solutions –
(essential).
Banking sector experience and/or exposure (preferred).
Experience with AI (generative and agentic), workflow automation, and orchestration technologies to drive automation, improve operational efficiency, and enhance incident response within a Security Operations Centre (SOC). (preferred)
Experience in creating new ways to solve existing production security issues and recommending security enhancements – (desired)
Experience in Incident Response including the ability to document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way – (desired)
Knowledge and Skills
- Knowledge of services related to cloud compute, network, storage, content delivery, administration and security – (essential)
- Good understanding and exposure to Information Security standards, architecture, and models – (essential)
- Hands on knowledge of automation and DevSecOps skills – (essential).
- Good understanding of software development principles, including design patterns, code structure, programming languages, continuous integration, continuous deployment, and
deployment orchestration – (preferred)
Click here to apply
IT Warehouse Coordinator
Closing Date
2026/07/10
Reference Number
SHO260703-2
Job Title IT Warehouse Coordinator
Job Type Full Time
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell, Cape Town
Purpose of the Job
The purpose of the IT Warehouse Coordinator is to provide efficient administrative support in coordinating the delivery, reception, maintenance, repair or replacement of IT equipment, as well as executing admin-related query support for IT warehouse operations. This role closely co-operates with IT maintenance suppliers, whilst applying extensive knowledge in the reconciliation of hardware repair, replacement and the billing thereof to enable efficient IT warehouse services to the stores. The role helps to manage the flow of IT equipment and stock, ensuring efficient and accurate processing, organizing, and safe storing of inventory, including the physical handling of IT equipment from Receiving Bay through to warehousing and dispatch. This role interacts with relevant warehouse systems and processes for logistics and stock management to effectively capture continuous updates regarding IT equipment.
Job Advert Details
Job Category IT
Job Objectives
Logistics:
Co-ordinates and communicates IT hardware parts stockholding kept by IT Shoprite in order to support the maintenance calls.
Manages Personal Protective Equipment (PPE) and expense items stockholding for the IT warehouse department.
Physical offloading, processing, packaging and dispatch of IT equipment according to agreed standards and timelines.
Taking inventories of stock and products, ensuring that they are safely and properly stored.
Execute correct stock selection as requested on the issues documentation and packing stock according to agreed layout.
Scheduling of stock provisioning to staging area for imaging.
Assist with shipping equipment, packing, labelling and palletizing during peak times.
Maintain turnaround of secondhand or returned equipment with the provisioning officer, label and catalogue returned equipment.
Execute basic tests and refurbishments on equipment to properly separate and allocate usable equipment from e-waste and prepare e-waste donations to CSI.
Execute good housekeeping of work area, and maintenance of the warehouse aisles and shelves as per safety and load requirements ensuring.
Perform proper stock handling in equipment maintenance, packing material stock holding, PPE maintenance.
Ensure stock rotation on stock issued.
Logistics co-ordination and system administration:
Receives and processes all quotes for new equipment via email, incident reports or specific work orders.
Checks the validity of hardware quotes against JOB cards, Incidents numbers, history of device and store and sets guidelines for the maintenance contract.
Checks and Validates maintenance quotes submitted for the replacement of IT hardware stores not covered by maintenance agreements
Applies sound judgement on value of items against the quote to determine appropriate workflow and source of equipment supply i.e., maintenance company, Shoprite stockpile of part or placing a new order on SAP procurement.
Co-ordinates and processes Shoprite purchase/work order documentation with suppliers for installation, calibration work etc., this includes validating the requests with source documents to substantiate the order.
Co-ordinates the delivery of equipment and communicates with the relevant Shoprite IT team or suppliers on equipment or parts installation, calibration, etc.
Reconciles the monthly billing statement from suppliers for repaired, replaced, and scrapped pin pads across the Shoprite estate prior to senior IT management/exec’s approval of the order.
Applies IT hardware knowledge to co-ordinate the ordering and delivery of IT hardware systems to stores in various regions, and prepare financial stock take kit.
Build and maintain good working relationships with hardware and service suppliers to obtain track lead times for deliveries, deadlines, etc.
Apply extensive knowledge of the SAP GRV and Order system, Helix incident and workorder platform, pulse procurement as well as Excel to execute functions within the role.
Act as a sole point of contact for capturing Good Received on SAP capture for all work done in relation to not just maintenance but also expense at IT Home Office and so before payment can ensue.
Capture receiving delivery documentation on SAP when requested by receiving, and track stock movements on the main warehouse stock system.
Provide stock counts for cyclic and regular stock takes.
Update and capture the stock dispatch sheet and various project stock sheets with stock quantities, SOH, stock issued, stock received.
Update secondhand stock sales and donations dispatch system.
Update receiving sheet with e-waste and re-usable equipment received in warehouse 2.
Reporting:
Maintains the main shared excel database for the request and supply of store printer maintenance units with maintenance companies and the supplier.
Maintenance of several shared sheets with different suppliers tracking current and old orders and requests.
Account and report on weekly orders, quotes and so on according to value, supplier, and quantity.
Participate in weekly and monthly stock takes.
Provide special stock counts to specific projects as requested.
Qualifications
Grade 12 certificate – (essential).
Experience
+2 years’ experience in a warehouse administration, or similar role with good knowledge and experience of receiving, issuing and dispatching stock, and managing communications between freight companies and warehouse customers with experience proven experience within warehouse operations picking, packing and scanning orders – (essential).
Experience in an IT warehousing environment – (preferred).
Experience working with data entry software (e.g., SAP) – (preferred)
Knowledge and Skills
Knowledge of warehouse operations and processes and inventory management – (essential).
Proficiency in MS office 365 with a foundational knowledge of Excel – (essential).
Click here to apply
Data Center Engineering Team Lead
Closing Date
2026/07/13
Reference Number
SHO260629-10
Job Title Data Center Engineering Team Lead
Job Type Full Time
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell Cape Town
Purpose of the Job
The purpose of a Data Centre Engineering Lease Engineer is to design, implement and optimise data centre infrastructure solutions across leased environments by ensuring high availability, resilience, cost efficiency, and alignment to business and technical requirements, while supporting lifecycle management, vendor engagement, and infrastructure performance.
Job Advert Details
Job Category IT
Job Objectives
Data Centre Engineering & Architecture
- Analyse infrastructure environments across compute, storage, virtualisation, and Unix platforms to
ensure performance and resilience - Review architecture designs and recommend improvements aligned to business and technical
requirements - Monitor platform health, capacity, and utilisation to support scalability and efficiency
- Document standards, configurations, and engineering practices to ensure consistency
- Improve lifecycle management practices through continuous review and optimisation
Leadership & Operational Support - Monitor team activities and support prioritisation to ensure timely delivery of work
- Diagnose operational issues and support resolution across engineering domains
- Review workloads and recommend improvements to resource utilisation and efficiency
- Support escalation handling by investigating complex incidents and recommending solutions
- Document processes and improve operational practices to enhance stability and performance
Backup, Recovery & Continuity - Analyse backup and recovery environments to ensure data protection and reliability
- Monitor recovery objectives and test disaster recovery processes to validate readiness
- Diagnose recovery failures and resolve issues to improve resilience
- Review continuity processes and recommend improvements aligned to business needs
- Document recovery procedures and support ongoing optimisation
Business Engagement & Solution Delivery - Analyse business and application requirements to support infrastructure solution design
- Recommend scalable and supportable infrastructure configurations
- Support delivery of projects, migrations, and infrastructure initiatives
- Review solution performance and improve alignment to business expectations
- Work collaboratively to support integrated, cross-functional solution delivery
Vendor & Cost Optimisation - Monitor vendor performance and support service delivery against agreed standards
- Analyse vendor solutions and recommend improvements or alternatives
- Support cost optimisation initiatives through infrastructure and service reviews
- Review procurement inputs and document recommendations for decision-making
- Improve vendor engagement practices to enhance service quality and efficiency
Qualifications
A relevant IT Qualification
Experience
+5 years’ experience in data centre infrastructure engineering, operations or similar – (essential).
Experience with virtualisation, storage, Unix/Linux and backup technologies with the necessary Qualifications – (essential).
Experience working with vendors and managed service providers – (beneficial).
2 year leadership experience (beneficial)
Knowledge and Skills
Exposure to leased data centre environments and infrastructure optimisation – (beneficial).
Click here to apply
Network Operations Manager
Closing Date
2026/07/09
Reference Number
SHO260625-3
Job Title Network Operations Manager
Job Type Full Time
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell, Cape Town
Purpose of the Job
Join Shoprite Group as a Network Operations Manager based in Brackenfell, Cape Town, Western Cape, leading end-to-end network service delivery across retail operations. The Network Operations Manager is accountable for end-to-end network service delivery, including people, process, performance, and vendor management, to ensure a stable, scalable, and resilient connectivity environment. The role leads the delivery of high-availability network services across retail operations, ensuring that stores remain fully operational and customer transactions are uninterrupted. Operating as the bridge between technical infrastructure and business operations, the role translates complex network challenges into clear business outcomes, driving operational resilience, proactive optimisation, and continuous service improvement. This role offers the opportunity to shape network strategy, enhance service delivery, and impact business continuity within South Africa’s leading retailer.
Job Advert Details
Job Category IT
Job Objectives
Network Operations & Service Delivery
- Lead the day-to-day network operations environment, ensuring high availability across platforms.
- Ensure continuous uptime and performance of store and enterprise connectivity services.
- Oversee service request management, monitoring, and performance tracking against defined SLAs.
- Ensure all network environments support uninterrupted retail trading and operations.
Incident Management & Operational Resilience - Drive the incident and problem management function, ensuring rapid response to critical outages.
- Reduce Mean Time to Repair through structured escalation, root cause analysis, and corrective actions.
- Establish proactive monitoring, predictive analytics, and alerting capabilities to prevent incidents.
- Implement resilience measures including failover, redundancy, and continuity solutions.
Vendor, SLA & Contract Management - Manage ISPs, OEMs, and service providers, ensuring delivery against contractual and SLA commitments.
- Conduct regular SLA reviews, vendor performance assessments, and governance forums.
- Enforce service credits, penalties, and performance improvements where required.
- Collaborate with vendors on solution design, optimisation, and network innovation initiatives.
Stakeholder Engagement & Business Alignment - Act as the primary interface between technical teams and business stakeholders.
- Translate network performance into business impact.
- Provide clear communication on network health, risks, and improvement plans.
- Build strong relationships to enable aligned service delivery and decision-making.
Project Delivery & Network Rollouts - Lead and support network provisioning for new stores, closures, and upgrades.
- Participate in projects from concept through to implementation, ensuring delivery within timelines and risk constraints.
- Act as a single point of accountability for network deliverables within projects.
- Ensure smooth execution of change management and CAB processes.
Continuous Improvement & Innovation - Analyse network trends, usage patterns, and incident data to identify optimisation opportunities.
- Drive automation, efficiency improvements, and proactive service enhancements.
- Evaluate and implement new technologies (e.g. SD-WAN, improved Wi-Fi, IoT readiness).
- Transition operations from reactive support to proactive network management.
Leadership & Team Management - Lead and develop a team of network engineers and specialists, driving performance and accountability.
- Improve team productivity through clear processes, tooling, and performance metrics.
- Foster a culture of operational excellence, responsiveness, and innovation.
- Align internal teams and external partners to achieve service delivery objectives.
Governance, Financial & Risk Management - Manage network budgets, forecasting, and cost optimisation initiatives.
- Ensure adherence to IT governance, CAB processes, and compliance standards.
- Collaborate with Security and Continuity teams to mitigate risks and vulnerabilities.
- Ensure governance frameworks support efficient and responsive service delivery.
Qualifications • IT related field Qualification (essential)• ITIL or equivalent certification (preferred)
Experience
- +6 years’ experience in IT Service Management within a retail stores or multi-site branch environment, supporting store operations systems, connectivity, and in-store technology. (essential)
- Of which 2 years experience in people management (essential)
- Experience in managing suppliers, contracts and service levels (essential)
- Strong technical expertise in VeloCloud, WAN, LAN, Wi-Fi, and telephony environments (essential)
Knowledge and Skills
- Experience in managing suppliers, contracts and service levels (essential)
Click here to apply
QA Engineering Team Lead
Closing Date
2026/07/13
Reference Number
SHO260529-3
Job Title QA Engineering Team Lead
Job Type Full Time
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell, Cape Town
Purpose of the Job
The purpose of a QA Engineering Team Lead is to lead a QA engineering team responsible for effective test planning, execution, and automation, ensuring that software solutions meet defined quality, performance, and security standards prior to release.
Job Advert Details
Job Category IT
Job Objectives
Test Planning & Execution:
- Lead test planning, estimation, and execution activities for assigned systems, products, or delivery streams.
- Ensure functional and non-functional testing is executed in line with agreed standards and timelines.
- Validate test coverage across applications, integrations, APIs, and data flows.
Test Automation & Technical Quality: - Implement and maintain automated tests using approved frameworks and tools.
- Integrate automated test execution into CI/CD pipelines in collaboration with engineering teams.
- Support shift-left testing practices through early involvement in requirements and design reviews.
Defect Management & Quality Assurance: - Oversee defect identification, logging, prioritisation, and resolution tracking.
- Ensure that quality gates and exit criteria are met before releases are approved.
- Provide clear quality status reporting to delivery and programme stakeholders.
Team Leadership & Delivery Management: - Lead, coach, and support QA engineers and testers within the team.
- Allocate work, manage capacity, and ensure delivery commitments are met.
- Drive adherence to QA standards, tools, and ways of working.
Collaboration & Continuous Improvement: - Work closely with developers, business analysts, product owners, and architects to improve quality outcomes.
- Contribute to retrospectives, root cause analysis, and continuous improvement initiatives.
- Provide input into testing processes, tools, and practices to enhance efficiency and effectiveness.
Qualifications
- Degree or diploma in IT, Computer Science, Engineering, or equivalent experience (essential).
- ISTQB Foundation certification (essential).
Experience
- 5 –7+ years’ experience in software testing and quality assurance (essential).
- Hands-on experience with test automation, test management tools, and defect tracking systems (essential).
- Experience working in Agile and DevOps delivery environments (preferred).
Knowledge and Skills
- Hands-on experience with test automation, test management tools, and defect tracking systems (essential).
- Experience working in Agile and DevOps delivery environments (preferred).
Click here to apply
Business Analyst III
Closing Date
2026/07/17
Reference Number
SHO260515-3
Job Title Business Analyst III
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell, Cape Town
Purpose of the Job
The purpose of the Business Analyst III role is to strategize and facilitate effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements, providing cost-benefit analysis, suitable alternatives and recommendations. The role conducts market analyses, analysing both product lines and the overall profitability of the business while developing and monitoring data quality metrics, ensuring business data and reporting needs are met. The role also provides technical leadership on the improvement of quality, standards, and processes by ensuring that efficient and cost-effective business solutions and processes are in place to address current to long term (>1 year) business needs/requirements. Business decisions in this space will come to fruition within 1-3 years. This role plays an instrumental role across business and delivery teams to ensure that solutions are delivered according to the business requirements considering cost, user and organization benefit. The nature of projects in this role are generally across domains, high profile and complex in nature demanding expert business, process and technology perspectives and recommendations.
Job Advert Details
Job Category IT
Job Objectives
Information Seeking and Analysis
Understand, analyse and identify areas for improvement in the current business environment and across other shared process/system business environments.
Operate confidently within and make contributions where appropriate to business strategy, current trends and developments in the retail industry.
Operate confidently within the multiple domains, integrated systems and operational processes and make relevant connections across domains. Consider the enterprise-wide solutions and impacts. Handle new domains with the same confidence as familiar domains.
Operate confidently within multiple current and potential integrated systems and E2E business processes.
Analyse, understand and take a new perspective on customers (Internal and external) and multiple domain impacts through the use of user journeys, research and/or spending time in the various operational areas.
Collaborate with user stakeholders in the identification and documentation of user requirements.
Assess and document the business implication of user requirements to the business process involved.
Propose and document process improvements where appropriate and provide alternatives / options.
Assess risks, costs and potential benefits of alternative business process designs.
Define business rules and guide the implementation of these rules in the development of the various application systems.
Leadership, Facilitation and Influencing
Taking ownership to provide knowledge within specific area and identify possible improvement within the team. This includes interviews, presentations and workshop facilitations with both business & IT.
Works closely with Architects, Designers and Business stakeholders to evaluate suggested solutions.
Advise on alternatives presented by the technical designers and providing recommendations regarding the business design.
Lead others to advance objectives of the organisation.
Influencing stakeholders (within IT and Business) to consider solutions which will work best for the business.
Persuade stakeholders to change practises and consider other alternatives
Coaching and mentoring for the BA I and BA II in BA tools and processes and delivery.
Communication, Building and Maintaining Relationships
To build and maintain a trust relationship with business users and IT stakeholders by ensuring solutions are delivered as promised and providing the necessary support and making recommendations.
Liaising with business stakeholders, IT disciplines and the delivery teams.
Collaborating with all disciplines and benchmarking value adding solutions.
Evaluate and improve solution assessment and validation.
Eliciting and analysing cultural, business and organisational constraints effecting options for change.
Continuously support the business environment and provide recommendations for improvement
Thinking partner and ambassador for the business.
Lead multiple stakeholders across several departments.
Able to manage vendor relationships where projects involve third parties
Organising, multitasking and time Management
Strong commitment to organisational objectives and ensuring high quality delivery on work
Ensuring costs are monitored and users and the organisation benefit
Knowledge and Application
Operate at an Expert level in terms of methods used to analyse and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).
Research and identify opportunities to improve the business’ offering and add value to our customers through the solutions we provide.
Drive / shape input into the scope of solution and ensure understanding of scope by business user.
Deploy appropriate techniques to elicit and analyse business problems and translate them into business needs.
Assess technical solutions and business processes against business requirements.
Lead in the mapping out of data conversion and reporting requirements.
Drive the change management barriers impacting User Acceptance Testing.
Produce fit-for-purpose specification documents for business requirements and processes using appropriate tools, while following the guidelines and standards for analysis artefacts.
Solve & mitigate project risks.
Liaise with other project areas to co-ordinate interdependencies and resolve issues
Actively lead and guide in the development of the BA practice within the organisation.
Act as an SME in CoPs to learn from the community and share knowledge and expertise with the community.
Lead and guide to improving ways of work for the BA community, with specific focus on how to improve alignment, output, driving and influencing standards and quality
Qualifications
Degree or Diploma in Information Technology or a related field – (essential).
Business Analysis certification at Advanced level (ECBA, CCBA), FTI certification or similar – (desired).
Experience
+5 years’ experience in a Business Analyst role with a strong technical background, proven track record of successful delivery in a BA environment and extensive experience working within all aspects of the Software Development Life Cycle (SDLC) – (essential).
Experience should include one or more of the following functional areas – (essential).
Human Resources
Financial Services
ECommerce
Utilities
Platform and Engineering
Stores
Contact Centre
Information Security Defence
Strong IT and process modelling skills – (essential).
Knowledge and Skills
Strong understanding of agile development, servers, databases and networking – (essential).
Exposure to SAP and relevant modules (per functional areas) – (preferred).
Good business acumen along with strong business understanding of the broader retail industry – (desired).
Click here to apply
Product Owner III (POS)
Closing Date
2026/07/09
Reference Number
SHO260507-2
Job Title Product Owner III (POS)
Job Type Full Time
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell, Cape Town
Purpose of the Job
The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns products of varying to high complexities, engaging and collaborating with product management to execute the product vision, strategy, and roadmap.
Job Advert Details
Job Category IT
Job Objectives
- Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
- Continuously refine and sequence the product backlog:
o Provide clear direction to the team o Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
o Ensure all user stories are written and that each user story has acceptance criteria.
o Sequence team backlog – Must prioritise work for teams’ main stakeholders with demands for change from other stakeholders.
o Ensure team backlog readiness for next iteration (enough user stories / enablers are ready to be worked on in the next iteration)
o Include the team in enough of the backlog refinement to ensure familiarity ahead of the next iteration
o Ensure the team is familiar with the features being brought into Sprint planning
o Collaborate with BEM / Product Manager / Team in the refinement of the Program Backlog
o Keep BEM / Product Manager informed of progress in achieving team Sprint objectives - Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
o Provide clear solution direction to the agile team.
o Apply economic decision making.
o Sequence user stories based on team PI objectives.
o Balance PI objectives with local team requirements.
o Ensure team backlog readiness for next iteration.
o Include the team in backlog refinement. - Participate in relevant team level events:
o Provide vision for iteration planning and participate in iteration Planning
o Accept completed work in iteration Demo - Participate in relevant Scrum ceremonies – ART level events: ART sync, Product Owner Scrum of
Scrums, Inspect and Adapt, PI Planning, Sprint Planning, Sprint Review, Sprint Retrospective, daily stand-ups, and system demos. - Help create a release plan and track progress towards the release of a product.
- Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
- Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.
- Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
- Actively promote and advocate product features and customer-first product design.
- Adhere to and improve customer service levels across businesses and service.
- Provide integrated reporting and feedback.
- Engage at a senior level with respect to customer centric product concepts and best practices.
- Serve as a subject matter expert to guide product development.
- Coach and support junior and mid-level product owners in their development.
Qualifications
- Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
- Certified Product Owner / certified SAFe Product Owner – (essential).
Experience
- +6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
- Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
- Depth of understanding and experience with analytics and big data – (essential).
- Strong commercial experience in digital led business development environments – (essential).
- Customer user and loyalty experience – (essential).
- General marketing or retail experience – (desired).
Knowledge and Skills
- Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
- Exposure to the African digital market and customers – (desired).
Click here to apply
We wish you all the best with your applications
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