Ombudsman of the City of Johannesburg

To apply, click on the link at the end of the posts and all the best with your applications

WE HAVE AN EXCITING CAREER OPPORTUNITY FOR:
Appointment in this position will be subject to the signing of an employment contract and
performance agreement, as well as disclosure of financial interests

5-YEAR FIXED TERM CONTRACT POSITION:
OMBUDSMAN OF THE CITY OF JOHANNESBURG

APPLICATION REQUIREMENTS

• Complete the online job application form and attach all relevant and updated
  documents (Certified Qualification/s/Certificates, ID, and CV).
• Applicants should take note that they can be required to provide proof of original
  documents during the selection process.
• You will be requested to provide a brief description of your work experience relating to
  the vacancy.
• Applicants with membership to professional bodies need to provide a membership
  number and expiry date.
• If you are an internal applicant, your employee number will be required.

DISCLAIMER

• The City of Johannesburg is currently recruiting and will not demand payment in any form
  for any job placement. All vacancies are advertised in newspapers and on the CoJ
  website.
• The City of Johannesburg applies the principles of employment equity as per the National
  legislation and policy guidelines and will consider designated groups in line with these
  requirements. We are an equal opportunity employer.
• By submitting your application for a position at the City of Johannesburg, you are
  consenting that the personal information submitted as part of your application may be
  used for the purposes of the Recruitment and Selection and related process.
• However, registering your CV and/or receipt and acknowledgement of any kind shall not
  be an indication that your application will be successful and/or lead to employment.
• The City of Johannesburg shall not be liable for any damage, loss or liability of
  whatsoever nature arising from your use of the job opportunity section of this website.
• The City of Johannesburg reserves the right not to make an appointment.

VACANCY CIRCULAR 041/2026

Department: Office of the Ombudsman
Branch: Ombudsman of the City of Johannesburg
Designation: Ombudsman of the City of Johannesburg
Remuneration: R2 219 302 pa (all-inclusive, cost to company)
Location: Sappi Building, 48 Ameshoff Street, Braamfontein

City of Johannesburg

Minimum requirements:

• A relevant tertiary qualification, preferably a B-Degree plus a Post Graduate qualification
  in law (LLB);
• Admission as an attorney or advocate to the bar is an advantage, and
• Proven track record of providing accurate and effective legal counsel
• 10 years’ relevant experience or more in a senior/executive management position leading
  a Legal/Law unit within a public sector organisation or in Local Government, with one or
  more of the following:
  ➢ be a retired judge of the high court; or
  ➢ be admitted as an advocate or an attorney who has, for a period of at least 10 years
  after having been admitted, practised as an advocate or an attorney; or
  ➢ be qualified to be admitted as an advocate or an attorney who has, for a cumulative
  period of at least 10 years after having qualified, lectured in law at a university; or
  ➢ have specialised knowledge of, or experience in, the administration of justice, public
  administration, or public finance, for a cumulative period of at least 10 years; or
  ➢ have acquired any combination of experience mentioned in paragraphs (d) to (f) for a
  cumulative period of at least 10 years.

Primary Function
To provide an independent and impartial investigation function of complaints of
maladministration and human rights abuses by the City administration and facilitate
effective resolution. The Ombudsman promotes accountability, transparency, and
service excellence through evidence-based findings and/ or corrective actions. The role
ensures that citizens have accessible recourse to address complaints, while
strengthening trust between the public and the municipality. In addition, the
Ombudsman advances human rights, supports fair administrative practices, and
identifies systemic issues to inform improvements in governance, policy, and service
delivery across the City in line with legislative and regulatory requirements.

Key Performance Areas:

• To receive, register, investigate and resolve complaints about the administrative decisionmaking and practices of the City of Johannesburg Metropolitan Municipality and Municipal
  Owned Entities officials, where the administrative decision or practice amounts to
  maladministration and/ or human rights abuses.
• To develop a strategy for the department to ensure fulfilment of the mandate, enable
  measurable performance and provide transparent reporting.
• Conduct research in the field of Ombudsman in order to establish best practices so that
  the municipality, through the Speaker, is informed
• Compile, control and monitor a budget that would meet the needs of the Office of the
  Ombudsman’s business objectives
• Direct and control the key performance indicators and outcomes of personnel within the
  Office of the Ombudsman
• Develop awareness and educate the residents of the City of Johannesburg on the powers
  and functions of the Office of the Ombudsman
• Create an environment and build capabilities within and around the Office of the
  Ombudsman to realise CoJ strategies

Leading competencies:
a) Strategic Planning and Strategy Formulation – Ability to understand the process of
strategic planning and contribute effectively to IDP formulation.
b) Strategic Direction and Leadership – Provide and direct a vision for the institution
and inspire and deploy others to deliver on the strategic institutional mandate.
c) People Management – Effectively manage, inspire and encourage people, respect
diversity, optimise talent and build and nurture relationships in order to achieve
institutional objectives.
d) Financial Management – Ability to compile, plan and manage budgets, control cash
flow, institute financial risk management, and administer procurement processes in
accordance with recognised financial practices. Further, to ensure that all financial
transactions are managed in an ethical manner.
e) Change Leadership – Ability to direct and initiate institutional transformation on all
levels in order to successfully drive and implement new initiatives and deliver
professional and quality services to the community.
f) Governance Leadership – Ability to promote, direct and apply professionalism in
managing risk and compliance requirements and apply a thorough understanding of
governance practices and obligations. Further, able to direct the conceptualisation of
relevant policies and enhance cooperative governance relationships.
g) Moral Competence – Ability to identify moral triggers, apply reasoning that promotes
honesty and integrity, and consistently display behaviour that reflects the principles of
good governance.
h) Written Communication – The ability to communicate in writing as appropriate to
specific audiences
i) Oral Communication – The ability to articulate a message in an understandable and
convincing manner
j) Business Processes – Ability to engage with systems or component processes and
make continuous improvements
k) Influencing – The ability to interact with others and influence them to adopt the best
alternative from a range of options
l) Ethics and Professionalism -The ability to identify and deal with ethical issues and
conflicts of interest
m) Organisational Awareness – The ability to understand the Municipality’s objectives,
and the impact of decisions on the community and the functioning of the department

n) Problem Solving -The ability to identify potential problem areas, to break the
problem into component parts, generate potential solutions, select an option and
implement it
o) Investigation of Complaints – The ability to effectively execute investigations in
support of complaints received
p) Monitoring and Evaluation- The ability to monitor and evaluate the investigations
and actions taken
q) Action and outcome orientation- The display of a high work ethic in setting and
achieving challenging goals, meeting deadlines and keeping promises. It manifests
itself in one’s ability to stay focused on tasks, to be energetic, persistent and reliable

Core Competencies:
The incumbent should possess knowledge at a competent proficiency level:
➢ Knowledge and understanding of the Ombuds environment.
➢ Good knowledge and understanding of relevant policy and legislation.
➢ Good understanding of institutional governance systems in local government.
➢ Knowledge and understanding of programme/project management.
➢ Comprehensive understanding of the local government law and the management of legal
and litigation processes to minimise potential legal risk.
➢ Good knowledge of financial and contract management within local government.
➢ Exercise functional supervision over the department through delegation of authority as
appropriate and the appropriate performance management systems for the achievement
of results.
➢ Managing change, human and financial resources, internal and external stakeholder
interfaces, and self as a leader.

“All suitably qualified candidates are encouraged to apply and will be considered. The City
of Johannesburg applies the principles of employment equity as per National legislation
and policy guidelines and will consider designated groups in line with these requirements.
Preference will be given to previously disadvantaged groups, including those with
disabilities. Appointments will be made in accordance with the approved Employment
Equity Plan to promote its equitable representation in terms of race, gender and disability.”

Please take note that only online applications will be considered. Please apply by using
the link below:
https://share.hsforms.com/1oO8aNZEDRjuNEchfdPkhMg469tl

APPLY ONLINE VIA THIS LINK: www.joburg.org.za

TIPS FOR CANDIDATES – https://joburg.org.za/work_/Pages/2026-
Vacancies/Tips-For-Job-Applicants.aspx

ENQUIRIES ONLY:
Contact Person: Humphrey Mphahlele
Tel No: 0102882800

CLOSING DATE: MONDAY, 20 JULY 2026

Applicants are respectfully informed that, if no notification of appointment/response is
received within six (6) weeks of the closing date, they must accept that their application
was unsuccessful. By submitting your application for a position at the City of
Johannesburg, you are consenting that the personal information submitted as part of
your application may be used for the purposes of the Recruitment and Selection and
related process. In terms of the Talent Acquisition Policy of the City of Johannesburg,
you hereby consent to the following risk checks should your application be shortlisted:

• Credit Record,
• CV validation and Employment record verification,
• Criminal check, and
• Identity validation.

We wish you all the best with your applications