Call Centre Agents X15

To apply, check the email at the end of the posts and all the best with your applications

Post: Call Centre Agents (15)
Reference: CCA\RTIA\2026
Level: Level 5
Salary: R237 453 per annum
Term: Three (3) Year’s Fixed Term Contract

Minimum Educational Requirements: * Grade 12 (NQF 4).

Minimum Knowledge & Experience Required: *Minimum 1-year relevant call centre/customer
service/administrative experience. *Incredible administration experience in the support services
environment. *Experience in data capturing, general office support services, experience as a Call Centre
Agent.

Required Competencies: *Computer Literacy, Interpersonal and communication skills. *Knowledge of the
AARTO Act will be an added advantage.

Duties: Render the AARTO Call Centre Service – Agency Matters: *Receive telephone call, emails and
fax queries, escalate matters to relevant sections within the Agency. * Advise callers on status of
representation, instalment and revocation of enforcement orders applications submitted to the Agency.
*Provide callers with relevant information regarding the AARTO processes and prescribe documents to be
completed.

Render an AARTO Call Centre Service Issuing Authority Matters: *Provide callers with the status of
election to be tried in court submitted and or nomination of a driver request submitted. *Special arrangements
regarding AARTO elective options received: *Print all incoming faxes received through the AARTO fax to
email facility. * Acknowledge all applications for instalments applications, representations and revocations of
enforcement orders on the NCR as prescribed, distribute the documents to the relevant sections with the
RTIA.

Due to the large number of applications, we envisage receiving, applications will not be acknowledged. If you
have not received any response from us within three (3) months, please consider your application as
unsuccessful.

To apply please submit a letter of application, recent curriculum vitae as well as certified copies of
qualifications and identity document. Applications must be addressed to: bukvfh@apply.simplify.hr

Please note that late applications and those without all the relevant supporting documents as
prescribed above will not be considered.

The RTIA is an Equal Opportunity Employer and is seeking to balance the employment equity
profile therefore the youth, Women and People living with disabilities are encouraged to apply.

Enquiries: Mr Mzwakhe Mhlanga – (011) 763 1103

Internal candidates who meet the requirements are encouraged to apply.

Closing Date: 03 August 2026

We wish you all the best with your applications