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Service Section Manager
Job Title: Service Section Manager
Company: Komatsu South Africa
Business Unit: South Africa(BUS1611)
Division: Operations
Department: Kolomela
Location: Kolomela Services
Reference Number: 8132
Grading: C5
EE/AA
INTRODUCTION
Komatsu South Africa has an opportunity for a Service Section Manager with 6 years work experience and 2 years being in a supervisory position.This specialised diagnostic level leadership position in the mining and construction/OEM indusrty supervises a workshop with more than two Foreman, SHE and Field Service at our Kolomela Site. The incumbent is requred to have a trade certificate or a 3 year diploma and a matric or N3 qualification with a sound technical experience of Komatsu products or HEM used in mining/contruction.
QUALIFICATIONS:
- Matric/N3. (Compulsary)
- Trade and/or Technical Diploma (3 years). (Compulsary)
YEARS OF EXPERIENCE
- 6 years’ experience.
- 2 years supervisory experience.
EXPERIENCE
- 2 years supervisory experience.
- Sound technical experience of Komatsu Products (in product support or as a foreman) OR heavy earth moving equipment used in mining/construction.
- Experience with regard to customer liaison, Service Level/Contractual agreements, decision making and problem resolution.
- Basic financial management with regard to profitability and cost control, inventory management and reporting.
- Valid Drivers’ License.
LEGISLATION
- Occupational Health & Safety Act
- Fundamentals of the Labour Relations Act
ICT LEVEL REQUIREMENTS
- MS Excel
- Komatsu R&M Care
- SAP
JOB SPECIFICATIONS
- Stays abreast of parts re-calls and reads service bulletins and technical information to keep updated.
- Maintenance planning, Technical management in the field or workshop.
- Authorises job/ work order costs (including overtime).
- Checks creditor invoices, authorises and obtains approval for payment.
- Checks the quality of machine inspections.
- Controls and monitors the asset register.
- Monitors and checks customer satisfaction, quality and safety adherence, problems and issues.
- Authorises the ordering of parts and equipment.
- Checks that warranty claims are procesed correctly according to contractual agreements/ policy
- Adheres to and monitors adherence to financial Policies and Procedures.
- Monitors vehicle fleet – costs, usage, fuel, branding and image, drivers, licenses and fines.
- Oversees and checks that systems data is correct and up-to-date.
- Provides feedback to product support/ Branch Management on technical issues/ problems and warranty information.
- Assists in the follow-up of outstanding debtors.
- Resolves issues regarding the physical depot in conjuction with branch management.
- Drafts financial reports vs budgets.
- Resolves financial issues and queries.
- Reports on warranty claims.
Click here to apply
Parts Demand Planner
Company: Komatsu South Africa
Business Unit: South Africa
Division: Head Office
Department: HO Parts Div
Location: H.O. Supp Chain serv
Reference Number: 8299
Grading: C4
EE Position
INTRODUCTION:
Komatsu South Africa, has an opportunity for a Parts Demand Planner for the Parts Distribution Centre (PDC) in Germiston. The candidate should have a diploma / degree / NQF level 6 in Supply chain and logistics. The candidate should have at least 2 – 4 years relevant experience in demand planning within mining/ or construction machines environment.
QUALIFICATIONS:
Degree / NQF level 6 / Diploma in Supply chain and logistics with emphasis on Inventory management
EXPERIENCE:
- 2 or more years inventory stock planning and Supplier inventory orders for mining/or construction machine parts
- Komatsu product knowledge an advantage
SPECIFIC KNOWLEDGE REQUIREMENTS:
- SAP ordering, SAP- BI, MS word, and Ms Excel, Inventory Demand Planning,
- Strong mathematical and statistical knowledge.
SUMMARY DESCRIPTION OF ROLE:
- Parts inventory stock planning and Supplier inventory orders
- Monitors Branch usage patterns and aligns the planning of orders accordingly.
- Monitors and checks data integrity of SAP data vs Excel
- Maintains the master schedule for planning sequence and lead times to meet parts requirements for defined categories of stock.
- Stays updated on where parts are in the process.
- Monitors the integrity of stock data.
- Reports on stock data – obsolete items, problems with inefficient ordering patterns, suggestions for improvement, etc.
- Report issues and problems immediately.
- Obtains planned stock orders
- Checks & maintains inventory before ordering
- Orders inventory parts stock from suppliers
- Updates and maintains filing systems of source documents.
- Checks that all required information is included with new stock requests and that it is set up and maintained in the new system accurately.
- Developing effective forecast models based on industry trends and demand patterns.
Click here to apply
Artisan: Diesel Mechanic
Company: Komatsu South Africa
Business Unit: South Africa
Division: Operations
Department: Mogalakwena
Location: Mogalak Service
Reference Number: 8370
Grading: Waged – A
EE Position
Introduction:
Komatsu is seeking an experienced Artisan: Diesel Mechanic to join their dynamic team in Mogalakwena. The preferred candidate should have at least 3 years post trade experience on heavy earthmoving equipment within the mining industry and a relevant Diesel Mechanic Trade certificate.
Qualifications:
• A qualified Diesel Mechanic with a Grade 12/N3 Technical Certificate/Diesel Mechanic Trade Certificate.
Experience:
• 3 Years’ experience on related earth-moving equipment.
Specific Knowledge Requirements:
• Exposure to earth moving machinery
• Have good trouble shooting knowledge on machines & familiar with standard tool requirements
• Computer literate (MS Office i.e. Outlook, Excel & Work)
• Good understanding of maintenance philosophy
• Good communication and inter-personal skills
• Valid driver’s license.
Job Specification:
- Remains up to date with health and safety procedures.
- Participates in planning of health and safety events and campaigns, take SHE into account in the planning of work output. Conducts hazard identification and risk assessment.
- Implement the Komatsu Way 5S sorting, organising, cleaning, ordering and training.
- Adheres to SHE policies and procedures.
- Complies with and instructs colleagues and subordinates staff in the wearing of protective gear and clothing.
- Participates in workplace safety events.
- Stay informed about emergency first aid kits/fire extinguishers and evacuations procedures.
- Operates any vehicles (trucks, car, forklift) within safety standards and procedures, even when not supervised.
- Checks that the safety signs and signals are in place.
- Implements safety awareness in all activities.
- Reports hazardous situations, incidents, or accidents.
- Provided feedback on the effectiveness of safety events.
- Reports equipment that is not in good working order.
- Reports on vehicle usage and incidents.
- Plans for health check and inspection of equipment.
- Informs the leadership of the work steps and technical issues.
- Conducts visual machine/equipment inspection – health condition, breakdowns.
- Conduct general inspection in terms of appearance, damage, or missing components.
- Inspect for leakages, check machine operations, check rust, check for wrong or missing parts, download machine data, identify cracks visually, take samples (oil, coolants, etc.)
- Test and adjust faulty components/parts/systems.
- Monitors the functionality of the component/equipment and progress made.
- Reports inspection results, as well as any abnormalities or damage.
- Reports problems and issues to manager.
- Complete daily activity and service reports.
- Provide feedback regarding continuous improvement/suggestion to manager.
- Obtain necessary consumables items/parts/tools from warehouse via approved procedures.
- Apply judgement in the replacement or re use of parts.
- Gain technical advice or approval to replace a part/component.
Click here to apply
Junior Service Project Engineer
Company: Komatsu South Africa
Business Unit: South Africa
Division: Head Office
Department: SA Reman
Location: H.O. Reman
Reference Number: 8369
Grading:C4
EE Position
Introduction
Komatsu South Africa is seeking a Junior Service Project Engineer to join the Remanufacturing Division at the Germiston. The successful candidate should have a B. Eng/B Tech in Mechanical/ Electrical/ Electronic/Mining/ Industrial Engineering and minimum a of 2 years or more in the Komatsu or an external equivalent engineering training program.
Qualification:
- B. Eng/B Tech in Mechanical/ Electrical/ Electronic/Mining/ Industrial Engineering
Experience:
- Minimum of 2 years or more in Komatsu or an external equivalent engineering training program
Other requirements:
- Microsoft Office (Intermediate)
- Valid Driver’s license (required)
Summary description of role:
1. Safety, Health & Environment role contents
- Making recommendations or implementing changes to comply with legislation.
2. Engineering Project Management:
- Drafting project proposals/rationales
- Executing feasibility studies
- Establishing project objectives, project scope and project overall budget in conjunction with leadership
- Liaising with internal key stakeholders and project owners
- Estimating timelines
- Determining enablers
- Participating in resource planning
- Identifying project risk(s)
- Arranging project management activities–including committees, roles, infrastructure, communication channels, team training
- Assisting in drafting a change management & communication plan
- Compiling & disseminating project meeting documents
- Updating project plans as project rolls-out
- Communicating shared understanding across teams, key stakeholders and changing targets
- Liaising with leadership on deviations identified
3. Liaison & Change Management:
- Disseminating information, educating employees, especially internal leadership/staff in the use of CI tools & techniques
- Support the 5S program within Operations
- Arranging training sessions (if required)
- Providing input into the compilation of/updating manuals/procedures and other relevant documentation
- Providing regular feedback to internal customers
4. Internal Process and Systems Improvement Projects – Service & Support Operations
- Suggesting standards & procedures for customer support, as well as product type support standards
- Following up on customer visit / regular meeting plans as per strategy document/plan
- Collaborating with internal divisions, such as own team, Operations, Parts, Training, CI, Reman and HR
- Monitoring SOP details and accuracy and being up to date
- Facilitating information flow to internal customers for resolution of issues
- Conducting studies for purposes of efficiency and elimination of waste
- Maintaining business process models & process management system
- Participating in troubleshooting with key stakeholders and Service Project Engineer
- Developing future state models with customer and project leader
- Disseminate information on service operations
- Arranges for training and/or skills transfer
- Receiving instructions from the Service Project Engineer as to what is required/to be performed
- Conducting analysis of machine KPI’s / condition and establish improvement activity such as reviewing maintenance schedule, maintenance quality, Operations capability, parts/component planning & skills assessment
- Liaise with internal stakeholders
- Identifying service gaps, issues and problems for purposes of continuous improvements
- Executing project activities on focus sites while monitoring project KPI’s
- Analyzing customer operations using Komtrax Plus and Modular Mining Systems data
- Recording actions and event dates relating to projects e.g., engine trial start/new product trial
- Visualizing current trends/performance, e.g., PLM analysis, Fuel consumption analysis etc.
Click here to apply
We wish you all the best with your applications
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