Icebolethu Vacancies – 24 August 2026

To apply, check the email at the end of the posts and all the best with your applications

Branch Consultant (Bizana)

Description

Icebolethu FSP, a division of Icebolethu Group, is currently in search of suitable candidates to fill the position of Branch Consultant located in Bizana. The position is available on a permanent basis within the FSP, a Division of Icebolethu Group.

Responsibilities

• Sales & Marketing: Drive sales initiatives and execute marketing strategies to promote Life Assurance products.
• Market Development: Actively identify, develop, and expand into new target markets.
• Client Retention: Build and maintain strong relationships with existing clientele to ensure high retention rates.
• Advisory Services: Provide compliant financial advice and intermediary services to clients.

Qualifications

• Grade 12 / Matric
• 2–3 years’ experience in Financial Services
• Degree/diploma in Business Management, Marketing, or a related field
• Proven success in marketing Life Assurance
• Clear ITC check
• Clear criminal record
• RE–5 or RE-1 qualification (advantage)
• Excellent interpersonal, communication, and business skills
• Strong ethical and moral values
• Good time management

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Applications and Closing Date

(NB: Applications with no clarification of the position applying for will not be considered)

Please submit all CV’s to hr_recruitment@icebolethu.co.za

Closing date for CV submissions is 11 September 2026.

Call Centre Team Leader

Description

VISION STATEMENT:
Our vision is to be the center of Excellence in the Funeral Assurance Industry. To offer Services equal to none, in order to propel strong growth for our Company.

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. Winner of the Standard Bank KZN – Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

We are seeking to appoint a Call Centre Team Leader to join our dynamic team. The successful candidate will be responsible for building, leading, and managing teams of 25 or more Outbound Agents to drive new business acquisition. The incumbent will be accountable for achieving sales targets through effective leadership, coaching, performance management, and operational excellence.

Responsibilities

• Drive team performance to achieve daily, weekly, and monthly sales targets.
• Monitor agent productivity and ensure achievement of key performance indicators.
• Develop and implement performance improvement plans where required.
• Analyse sales and operational reports to identify performance trends and opportunities.
• Lead, coach, mentor, and motivate team members to deliver exceptional results.
• Conduct regular one-on-one coaching sessions and performance reviews.
• Facilitate team meetings and communicate business objectives effectively.
• Identify talent within the team and support succession planning initiatives.
• Conduct induction, refresher, and on-the-job training.
• Monitor call quality and ensure adherence to company standards.
• Provide continuous feedback to improve sales and customer service delivery.
• Implement corrective actions where quality standards are not met.
• Ensure compliance with FAIS, FSCA, POPIA, and company policies.
• Maintain accurate records and documentation.
• Promote ethical selling practices and customer-centric service delivery.
• Minimise business risk through effective governance and compliance monitoring.
• Build and maintain strong relationships with clients and internal stakeholders.
• Identify opportunities to cross-sell and upsell products and services.
• Resolve escalated customer queries and complaints in a professional manner.

Competencies & Behavioural Attributes

• Strong Leadership and People Management skills.
• Excellent Communication and Interpersonal Skills.
• Coaching and Mentoring Capability.
• High Levels of Accountability and Integrity.
• Customer-Centric Approach.
• Results-Driven Mindset.
• Decision-Making and Problem-Solving Ability.
• Planning and Organising Skills.
• Conflict Resolution Capability.
• Resilience and Adaptability.
• Attention to Detail.
• Strong Business Acumen.

Qualifications

• Grade 12 (Matric).
• Diploma or Degree in Business Management, Sales, Marketing, Commerce, or a related field.
• Regulatory Examination (RE5) advantageous.
• FAIS Compliant with NQF Level 5 Credits (advantageous).

Experience

• Minimum 2 years’ experience in a Team Leader or Middle Management role within an Inbound or Outbound Call Centre environment.
• Proven track record in achieving and exceeding sales targets.
• Experience within the Financial Services or Life Assurance industry will be advantageous.
• Demonstrated success in leading and developing high-performing sales teams.

Technical Skills

• Advanced Microsoft Office skills, particularly Excel.

• CRM and Call Centre management systems experience.
• Strong reporting and analytical skills.

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured, Indian candidates are encouraged to apply.

Applications and Closing Date:

(NB: Applications with no clarification for the position applying for will not be considered)

Please submit all CV’s to HRINLAND@icebolethu.co.za

Closing date for CV submissions is Wednesday, 26 August 2026.

Fleet Assistant Manager

Description

Icebolethu Group is seeking a dynamic, experienced Fleet Assistant Manager to join our Durban Fleet Department. In this pivotal leadership role, you will support the Fleet Manager in overseeing daily fleet operations—driving vehicle availability, regulatory compliance, cost control, maintenance scheduling, vendor SLAs, and driver supervision across our fleet of hearses, passenger, commercial, and support vehicles to ensure seamless operational excellence.

Responsibilities

• Fleet Operations & Allocations: Coordinate daily fleet movements, vehicle transfers, allocations, and de-fleeting across all business units to ensure maximum fleet availability.
• Maintenance & Repair Management: Oversee preventative maintenance, scheduled servicing, vehicle inspections, breakdown responses, and warranty claims through approved service providers.
• Driver Supervision & Compliance: Manage fleet drivers, monitor driving behavior, enforce policy adherence, track PDP/license renewals, and conduct accident investigations.
• Governance & Legal Compliance: Ensure full compliance with the Road Traffic Act, OHS regulations, vehicle licensing, permits, insurance, and company SOPs.
• Cost Management & Procurement: Monitor operating costs (fuel, tires, repairs, rentals), review vendor invoices prior to payment, and assist in budget preparation.
• Supplier SLA & Performance Reporting: Monitor vendor performance against SLAs, maintain accurate fleet databases, and compile weekly/monthly operational KPI reports.

Qualifications

• Diploma or Degree in Fleet Management, Logistics, Transport Management, Supply Chain Management, Mechanical Engineering, or a related field.
• Minimum 5 years’ experience in fleet operations.
• At least 2 years of proven supervisory or team leadership experience.
• Demonstrated experience managing medium-to-large commercial vehicle fleets.
• Strong proficiency with fleet management software and telematics systems.

Technical Knowledge & Skills

• Legal & Technical Knowledge: In-depth understanding of the Road Traffic Act, transport legislation, Occupational Health & Safety (OHS) Act, vehicle lifecycle management, and maintenance principles.
• Leadership & Operations: Proven people management skills, strong planning and organizational capabilities, and effective decision-making under pressure.
• Financial & Analytical Acumen: Solid background in fleet budgeting, cost control, supplier negotiation, data analysis, and report presentation.

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Application Submission and Closing Date:

(NB: Applications with no clarification for the position and location applying for will not be considered)
Please submit all CV’s to hr_recruitment@icebolethu.co.za Closing date for CV submissions is 28 August 026.

Fleet Planning and Performance Analyst

Description

Icebolethu Group is seeking a strategic, data-driven Fleet Planning and Performance Analyst to join our Fleet Centre team. In this key role, you will drive operational excellence and continuous improvement across our commercial fleet by leveraging data analytics, telematics, and financial insights to optimize vehicle utilization, reduce Total Cost of Ownership (TCO), manage supplier SLAs, and ensure full regulatory compliance.

Responsibilities

• Fleet Strategy & Budgeting: Develop short- and long-term fleet strategies, lifecycle replacement/acquisition models, and oversee annual OPEX and CAPEX budgets.
• Performance Analytics & Reporting: Monitor fleet KPIs (utilization, downtime, cost-per-km, fuel efficiency), maintain telematics dashboards, and present performance analytics to Executive Management.
• Cost & Budget Management: Track TCO across vehicle categories, evaluate leasing vs. ownership models, and implement cost-reduction initiatives.
• Supplier & Contract Management: Manage supplier SLAs, negotiate contracts, evaluate vendor performance, and lead procurement reviews for fleet services.
• Compliance, Safety & Governance: Ensure strict adherence to SA transport legislation, the Road Traffic Act, OHS standards, licensing, permits, and internal governance policies.
• Systems & Continuous Improvement: Drive digital transformation and telematics optimization, leading continuous improvement projects to eliminate operational inefficiencies.

Qualifications

• Bachelor’s Degree in Supply Chain Management, Logistics, Transport Management, Business Management, or Engineering (Postgraduate qualification is an added advantage).
• Minimum 5–8 years’ experience in fleet management or transport operations.
• At least 3 years specifically focused on fleet planning, analytics, or performance management.
• Proven track record in managing medium-to-large commercial fleets, budgeting, TCO tracking, and supplier contract management.

Technical Knowledge & Skills

• Systems Proficiency: Advanced MS Excel and Power BI skills are essential for business intelligence reporting and dashboard creation.
• Regulatory Knowledge: Sound understanding of South African transport legislation, Occupational Health & Safety (OHS) Act, and the Road Traffic Act.
• Core Competencies: Strong strategic planning, data analytics, financial acumen, executive report writing, supplier negotiation, and continuous improvement mindset.

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Application Submission and Closing Date:

(NB: Applications with no clarification for the position and location applying for will not be considered)
Please submit all CV’s to hr_recruitment@icebolethu.co.za Closing date for CV submissions is 28 August 026.

Fleet Maintenance Assistant

Description

Icebolethu Group is seeking an energetic, detail-oriented Fleet Maintenance Assistant to join our Durban Fleet Centre team. In this role, you will gain hands-on fleet management experience while providing essential administrative and operational support to our Fleet Maintenance Officers—assisting with vehicle logs, service scheduling, supplier liaison, and compliance tracking to keep our operations moving smoothly.

Responsibilities

• Fleet Administration & Tracking: Update vehicle maintenance logs, service records, repair costs, and breakdown databases accurately.
• Service Scheduling & Inspections: Assist with scheduling routine vehicle servicing, conducting routine vehicle inspections, and capturing inspection checklists.
• Compliance & Documentation: Help monitor vehicle licensing, Certificates of Fitness (COF), insurance docs, and compliance records.
• Supplier & Workshop Liaison: Follow up with approved workshops and vendors regarding repair progress, bookings, and quotation requests.
• Defect Reporting: Record and escalate identified vehicle defects or maintenance needs timeously.
• Operational Support: Assist with vehicle collections/deliveries, fleet audits, document verification, and weekly/monthly fleet reporting.

Qualifications

• Matric (Grade 12) is essential.
• 0–2 years’ experience in fleet administration, transport, workshop administration, or a similar environment.
• Valid South African Driver’s License (Code 8 / Code B+) is essential.
• Professional Driving Permit (PDP) is highly preferred.
• A relevant Certificate in Fleet Management, Automotive Studies, Mechanical Engineering, or related fields will be advantageous.
• Prior exposure to vehicle maintenance or fleet operations is advantageous.

Skills & Competencies

• Computer Literacy: Good working knowledge of Microsoft Office (Excel, Word, Outlook).
• Technical Knowledge: Basic understanding of vehicle maintenance, fleet operations, and Health & Safety requirements.
• Administrative Excellence: Strong record-keeping ability, organization, and sharp attention to detail.
• Soft Skills: Excellent communication, time management, problem-solving, and teamwork.

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Application Submission and Closing Date:

(NB: Applications with no clarification for the position and location applying for will not be considered)
Please submit all CV’s to hr_recruitment@icebolethu.co.za Closing date for CV submissions is 28 August 026.

We wish you all the best with your applications