To apply, click on the link at the end of the posts and all the best with your applications

Retention Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality RSA

Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, operations, systems, strategic programs and wellness – providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.

Job Purpose

The primary purpose of a Retentions Consultant is to proactively engage with members  who are at risk of cancelling their products or services, with the goal of understanding their concerns, resolving issues, and offering suitable solutions to retain their business and demonstrate the value of Vitality. This role is vital in preserving customer loyalty, minimizing churn, and ensuring long-term revenue sustainability by delivering exceptional service, building trust, and reinforcing the value of the product or service offering.

Areas of responsibility may include- but is not limited to

• Inbound / outbound telephonic Conservation to existing Discovery Vitality clients, who have requested the cancellation of their policy with the goal of convincing them to stay
• Ensure all conservation targets are met
• Proactively determine the client’s needs and can resell products to members
• Proactively evaluate interactions with clients always providing dazzling service to internal and external clients
• Ensuring that all of the client’s concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and report findings to management
• Ensure that all administrate changes are done timeously, followed through, and monitored 
   

Personal Attributes and Skills

• Upholds ethics and values
• Demonstrates integrity
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Easily establishes good relationships with customers and staff and relates well to people at all levels
• Writes clearly and correctly
• Works hard and puts in longer hours when necessary  
• Has sale abilities and persuasiveness
• Friendly, sincere, confident, and positive
• Be able to work well within a team
• Be self-managed
• Have excellent administrative skills and be extremely organized
• Have the ability to deal well with change
• Ability to maintain confidentiality
• Have excellent written and verbal skills
• Be self-motivated and pro-active
• Be able to prioritize, work well under pressure and manage deadlines
• Be professional at all times
• Display resilience
• Be service orientated and member centric
• Results driven 
   

Education and Experience   

• Matric
• 6 -12 months Call Centre experience
• At least 6 months sales or collections experience
• Relationship management

Click here to apply

KZN – Flexicare Telesales Consultant – Park Square

Job Purpose 

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Telesales. 

Key purpose

To achieve targets that will grow Discovery Gap. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get clients to be healthier.

Key Outputs 

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve monthly sales and activations target set by the business
• Communication to members telephonically and email
• Attending to general administration
• Conduct financial needs analysis
• Meet all Quality and Compliance requirements
• Overcome objections

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans
• PC literacy, email, word, excel

Qualification & Experience

• Matric
• At least 1- 2-years sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC Literacy Email, word, excel

• Tertiary qualification would be an added advantage
• NQF level 5 and RE5 qualification

Click here to apply

DC – Health (Medical Aid) Telesales Consultant – Park Square KZN

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description

Identifying sales opportunities.

Answering inbound calls timeously and making required outbound calls

Co-ordination of own administration

Identifying sales opportunities 

Maintaining accurate details and statistics of all queries 

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.

The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs: 

•Achieve Health Sales target 

•Communication to members telephonically via fax and email

•Attending to general administration

•Conduct Financial Needs Analysis 

•Achieve quality target

•Overcome objections

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies: 

• Target Driven

•Team Player

•Goal orientated

•Self motivated

•Ability to perform under pressure

•Adapt to change

•Persuasiveness

•Resilience/Tenacity

•Sound Time Management

•Self managed

•Attention to detail

•Ability to learn quickly and apply knowledge

•Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric 

• At least 1year sales experience, preferably in an outbound telesales environment 

• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage

• PC literacy, email, word, excel

•Tertiary qualification an advantage

•NQF5 and RE5 qualification

Click here to apply

RPA Developer

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality RSA Systems

Discovery Vitality RSA is the South African arm of the Vitality business.  Discovery Vitality RSA Systems is a dynamic and energetic environment, which encourages an ownership attitude.  The environment provides innovative systems development, architecture, support and infrastructure to our internal clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our business units and other key stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Job Description

To lead the design, development, and delivery of intelligent automation solutions that enhance operational efficiency, reduce risk, and improve customer experience.

This role plays a key part in advancing Discovery’s automation maturity by applying advanced analytical thinking, engineering practices, and innovation, while ensuring solutions are robust, scalable, and aligned with enterprise standards.

Responsibilities may include but are not limited to:

• Automation Design & Delivery.
• Lead end-to-end RPA solution design, development, and deployment across medium to highly complex processes.
• Translate business requirements into scalable, reusable, and resilient automation solutions.
• Apply design thinking and engineering best practices to deliver high-quality automation assets.
• Drive solution architecture decisions to ensure performance, security, and maintainability.
• Stakeholder Engagement.
• Partner with business stakeholders to shape automation opportunities and define value cases.
• Facilitate process discovery, walkthroughs, and requirement signoffs with minimal supervision.
• Provide expert guidance on automation feasibility and alternative solution approaches.
• Technical Leadership.
• Mentor and coach junior developers and practitioners, fostering a culture of continuous learning and innovation.
• Conduct peer reviews, enforce standards, and drive best practices in RPA development.
• Ensure adherence to RPA frameworks, governance models, and agile delivery principles.
• Development & Engineering Excellence.
• Develop automations aligned to RPA best practices, ensuring solutions are:
• Scalable and reusable,
• Secure and complaint,
• Resilient with robust exception handling,
• Build and maintain technical documentation including solution design documents (SDDs).
• Integrate RPA solutions with enterprise systems, APIs, and data sources where required.
• Testing & Quality Assurance.
• Lead comprehensive testing cycles including:
• Functional, regression, and stress testing.
• Exception and edge-case validation.
• Ensure automation solutions can handle high-volume, production-grade workloads.
• Operational Support.
• Oversee production support, monitoring, and optimization of deployed automations.
• Troubleshoot and resolve complex issues across automation portfolios.
• Continuously identify opportunities to enhance performance and stability.
• Continuous Improvement & Innovation.
• Champion the adoption of emerging automation technologies (e.g., AI, OCR, intelligent document processing).
• Drive process optimization initiatives beyond automation (process re-engineering mindset).
• Promote knowledge sharing across teams to avoid duplication and increase delivery efficiency.
• Integrate AI capabilities (e.g., machine learning, NLP, and intelligent decisioning) into automation solutions to enable smarter, adaptive processes and enhanced business value.

Work Experience

• 3 – 5 years’ experience in RPA development/automation.
• Proven experience with leading RPA platforms (e.g. Power Automate)
• Experience in end-to-end solution delivery and support.
• Exposure to agile methodologies and DevOps practices.
• Experience in financial services or insurance (advantageous)

Education / Qualifications 

Relevant tertiary qualification in IT, Engineering, Computer Science, or related field.

Technical Skills or Knowledge

• Advanced analytical and problem-solving skills.
• Strong solution design and systems thinking capability.
• Ability to balance business needs with technical feasibility.
• Strong communication and stakeholder management skills.
• Proactive mindset with a passion for innovation and continuous improvement.

Personal Attributes / Competency Profile

• Values Driven.
• Optimistic.
• Learns on the Fly.
• Resilient.
• Instils Trust.
• People Savvy.
• Drives Results.
• Problem Solver.

Click here to apply

Information Governance Officer

Job Summary

The Information Governance Specialist supports the execution and continuous improvement of information governance and compliance frameworks. This role translates regulatory and policy requirements into operational controls, assessments, and governance activities across the organisation, operating with a high degree of independence but under senior oversight. The role is responsible for ensuring that the appropriate policies, procedures, standards and practices for conformance with the respective governance frameworks and mandatory legislation and regulations, are in place as defined. 

Key Responsibilities

• Develop and maintain appropriate policies, procedures and practices in relation to IT, Privacy and Security governance.
• Lead, implement and consistently maintain governance and compliance frameworks, standards and controls.
• Facilitate training and communication regarding Information Governance (including Privacy)
• Provide support and guidance with governance planning, execution, reporting and assurance activities to technology and privacy teams; projects and business stakeholders.
• In conjunction with Group Legal and Group Compliance, assist in the identification of applicable laws and regulations as well as the implementation of controls and actions to ensure compliance
• Recognise and identify potential gaps, risks and non-compliance issues where existing policies, standards and procedures may require improvement; facilitate and track remediation.
• Execute quality assessments and prepare governance and compliance reports and dashboards for management; including the tracking of metrics.

Skills

• Policy Development
• Security Governance
• Security Compliance
• Reporting
• Problem solving
• Communication
• Stakeholder Engagement

Qualifications

• IT, Privacy or Legal related Diploma / Degree
• IT qualifications (A+, N+ or equivalent) and proven experience

Certifications

Work Experience

• 6+ Years solid experience in information governance, compliance, risk or IT assurance
• Exhibit detailed knowledge and experience in governance, compliance, risk and auditing frameworks and apply that in reviewing the quality of existing and new documentation.
• Ability to engage independently with stakeholders and delivery teams.
• Working knowledge of applicable industry standards, legislations, etc. 

Click here to apply

Learnership – Wealth Management

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast paced and dynamic environment that provides innovative risk assurance to individual clients.  This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose of the role

This Learnership leads to a nationally recognised NC: Wealth Management NQF Level 5 qualification which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to 

Wealth Management:

Life benefits, retirement funds, funeral policies, client servicing, claims, pre-sale underwriting and new business

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem-solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.
• Speaks fluently and writes in a well-structured and logical manner.
• Technologically Savvy
• Logical Reasoning

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 – 60%)
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary (financial) qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 30 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
• Only South African candidates by birth will be considered.

Click here to apply

Learnership – Long Term Insurance

Key Purpose of the role

This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health:

Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 – 60% )
• 2nd language (Minimum Level 4 – 50%)

May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;

Possess basic computer skills mainly MS Excel & MS Outlook

Click here to apply

Dealership Relationship Specialist

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

​​To drive sustainable growth across dealership and related channels through the development of strategic partnerships, new business acquisition, increased product penetration, and the delivery of sales through quality referrals, profitability, and partner / customer experience objectives.

Areas of responsibility may include but are not limited to:

Business Development & Sales Growth

Drive sustainable portfolio growth, increase market penetration, expand dealership partnerships, and achieve sales and revenue targets.

• ​​Achievement of monthly, quarterly, and annual sales and revenue targets.
• Growth in vehicle insurance sales within allocated or developed dealership portfolio.
• Increase market share within assigned dealerships and territory.
• Identification and onboarding of new dealership partners.
• Implementation of channel growth initiatives

Relationship Management

• Establish and maintain strong relationships with:

• Dealer Owners
• Dealer Principals
• Sales Managers
• F&I Managers
• Group F&I Managers
• Key Individuals
• Dealer Group Executives
• Other relevant key stakeholders

• Act as the primary point of contact for assigned dealerships.
• Identify, develop, and manage key stakeholder relationships to support business objectives.

Performance Management

Improve dealership / referral partner productivity and business performance through analysis, coaching, and performance interventions.

• Monitor dealership performance against agreed sales targets, growth plans, and productivity metrics.
• Conduct regular business reviews with dealerships to assess performance and progress against objectives.
• Identify and drive opportunities to improve dealer success rates, productivity, and overall business performance.

Risk Management

Protect the sustainability and profitability of the portfolio through proactive risk identification and management.

• Compliance with business and risk management policies.
• Portfolio risk monitoring and reporting.

Training & Capability Building

Develop dealership capability and drive performance through coaching, training, and knowledge transfer.

• Conduct product, systems, and process training for dealership staff.
• Deliver ongoing coaching to sales and F&I teams to improve product penetration.
• Support onboarding of new dealerships and dealership personnel.
• Share industry best practices and market insights.

Compliance & Governance

Ensure adherence to all regulatory, governance, and company standards while maintaining customer-centric business practices.

• Ensure all activities comply with regulatory requirements and company policies.
• Adherence to POPIA, TCF, and applicable governance requirements.
• Promote Treating Customers Fairly (TCF) principles and ethical sales practices.
• Complaint management and resolution in line with company standards.
• Adherence to sales processes, controls, and operational requirements.

Knowledge and Skills:

• ​​ Business Development & New Business Acquisition
• Dealer Relationship Management
• Commercial Acumen
• Strategic Account Management
• Stakeholder Engagement & Influencing
• Sales Growth & Market Penetration
• Performance Analysis & Business Insight
• Coaching & Capability Building
• Negotiation & Communication Skills
• Risk, Compliance & Governance Management

Education and Experience

Education:

• Matric (Essential)
• ​​​​​ Bachelor’s Degree in Business, Marketing, Commerce, or related field. (Advantageous)
• Must have a valid South African driver’s license

Minimum Experience:             

• 5-8 years’ experience in business development, dealership referral and growth, account management, relationship management, role with a proven record of delivering measurable growth.
• Demonstrated success in acquiring new business, managing key accounts, and achieving sales targets.
• Previous experience developing and managing dealership relationships is essential.
• Experience working with franchise and independent dealer networks

Click here to apply

HR Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

​​The Human Resource Manager (HRM) is responsible for supporting the needs of business in all human capital matters, including implementing the human capital plans and programmes. The HRM supports and assists the Discovery Insure Non-Operations business in the attraction, development and retention of top talent to deliver on the Discovery Insure’s ambition.

Areas of responsibility may include but are not limited to:

• Operationalise and deliver on HR strategy across the people value chain, including recruitment, training and development, retention, performance management, employee engagement, wellness and talent management
• Be the HR lead for people-related projects in the business
• Support and drive the talent acquisition strategy
• Support the Discovery Insure Non-Operations team in establishing and achieving Employment Equity targets
• Provide performance management support
• Provide input to the organisational design of the division
• Facilitate employee relations support and advice in line with central ER processes
• Ensure that the Discovery culture and values are alive and that employees are engaged
• Promote employee wellness
• Provide day-to-day HR support to the division
• Identify and communicate people trends in various areas

Knowledge and Skills:

• A passion for people and people development
• Knowledge of and exposure to HR systems
• Understanding of client/contact centre operations
• Ability to translate strategy into action
• Exceptional problem-solving skills
• Understands business strategy and dynamics
• Strong written and verbal communication skills
• Ability to deal with ambiguity and continuous change
• Excellent leadership skills

Education and Experience

• Relevant HR, Industrial Psychology or business-related degree is essential
• Honors degree is preferred
• At least 5 years’ HR consultant experience in financial services with exposure to the full employee lifecycle

Click here to apply

PWD Learnership – Long Term Insurance

Discovery Health (WCP Service Team)

People Living with Disabilities Learnership: Long Term Insurance 

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry. This programme is strictly for individuals living with a disability.

Areas of responsibility may include but not limited to

Long Term Insurance – Discovery Health:

Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 – 60% )
• 2nd language (Minimum Level 4 – 50%)

May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Must be living with a disability
• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

Click here to apply

We wish you all the best with your applications