To apply, click on the link at the end of the posts and all the best with your applications

Administrator: Stores (Cape Town)

Job Description

Job Grade: B4

Job Purpose:

Checking stock on arrival of couriers to verify if goods are received correctly and in good condition and taking action as necessary. Receiving, storing and issuing goods to ensure uninterrupted supply of required stock to the Company and customers. Is responsible for general logistics functions, such us correctly releasing stock to customers. At the front counter, the job purpose is providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate customer. Responsible for assisting customers with the booking in of goods for repairs, and collection of repaired goods. Strive to provide customers with the best experience possible and work to solve problems quickly.Responsibilities:

Goods Receiving

• Check all boxes during delivery and endorse waybills when there is visible damage to boxes being delivered by couriers.
• Assist with taking photographs of visible damage and reporting to couriers and Supervisor.
• Scan stock from local suppliers into Mustek system

Goods Processing

• Administer the daily movement and storage of stock, ensuring 100% accuracy at all times.
• Picking, packing and distributing orders accurately, efficiently and on time, where necessary personally delivering to Dispatch if customers are waiting.
• Safe handling of all stock to ensure 0% damages. This includes following predetermined standards of height restrictions when packing, safe loading of trolleys, and correct handling of all items with circuits (never touching copper parts directly with fingers.)
• Maintain effective and correct shelving arrangement with correct item codes displayed.
• Assist with internal enquiries.
• Safely handle pallet jacks and trolleys, packing trolleys in the correct manner to prevent damages due to stock toppling over if the trolley should bump.
• Receive, store and issue goods against orders.
• Check goods received against orders placed on suppliers.
• Ensure the right quantity and quality is received.

Operational Duties

• Take responsibility for Stores operations if the Supervisor is off duty or out of the office.
• Prepare for receiving stock by printing orders according to the courier manifest.
• Credit all stock received from Head Office on the Mustek system.
• Contact all customers for uncollected stock on a weekly basis and cancel orders when necessary.
• Assist sales staff with enquiries regarding progress of deliveries or collections, communicating effectively and professionally at all times.

Stock Taking

• Ensure that stock sheets are updated.
• Count stock.
• Carry out cycle check counts and hand completed count sheets to Supervisor.

Logistics (Internal Movement of Stock)

• Efficiently and accurately check all stock received in the Stores Department.
• Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
• Accurate shelving of stock in the correct locations for collection or delivery.
• Complete the checking and shelving of stock within two hours from receipt.
• Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
• Prepare goods for couriers and capture the waybill information in time for the daily collection.

Front Counter Service

• Maintain professional, courteous and friendly interface with visitors/customers always
• Presenting a professional image by taking care to be neatly dressed.
• Greet customers who enter the building and answer their questions in a friendly, conversational manner, directing them to the correct department or area.
• Being vigilant and taking appropriate action regarding suspicious behaviour from visitors (e.g. calling Supervisors/Management to assist).
• Ensuring that the correct order is handed over to the correct customer, checking the details on the Mustek system and verifying the identity of the customer.
• Ensuring that customer receives the correct and complete order on collection, by checking items together.
• Strive to provide customers with the best experience possible and work to solve problems quickly, maintaining a professional attitude even in the face of challenges, such as dealing with an irate customer.
• Check goods together with customer on collection to ensure correct and complete order is handed over.

Driver Duties

• Checking all stock against invoices/PODs for the correct order and quantity when loading vehicles for delivery.
• Handle stock in correct manner to always prevent damage to stock as well as personal injuries.
• Deliver all items timeously and professionally.
• Ensure correct order and quantity is delivered to the correct client always.
• Communicate delays or other problems that occur on route to Logistics Supervisor immediately and adjust plan according to instructions.
• Driving safely ensuring no speeding fines or other traffic regulation contraventions always.
• Maintain professional and courteous conduct on the roads always.
• Maintain vehicle in a neat and presentable condition always.
• Ensure vehicle is checked at least once per week (or whenever vehicle was driven by another employee) according to vehicle check list and report any concerns or mechanical problems immediately.
• Report accidents or damage to vehicles immediatelyBooking and Collection of Repairs
• Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail customers to collect stock and update Epicor.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Escalate unresolved customer queries and complaints to the Supervisor within one hour.
• Maintain effective tracking of uncollected repairs.
• Follow up with customers on all outstanding collections weekly.
• Report on action taken on uncollected repairs weekly.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Escalate problems or concerns to Supervisors or Manager without delay so that the necessary solutions can be arranged timeously.

Booking and Collection of Repairs

• Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail customers to collect stock and update studio.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Escalate unresolved customer queries and complaints to the Supervisor within one hour.
• Maintain effective tracking of uncollected repairs.
• Follow up with customers on all outstanding collections weekly.
• Report on action taken on uncollected repairs weekly.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Escalate problems or concerns to Supervisors or Manager without delay so that the necessary solutions can be arranged timeously.

Housekeeping

• Contribute to the improvement of a safe work environment in the work area.
• Maintain a tidy/clean Stores area.

Qualification and Experience:

• Matric
• At least 1 year’s applicable warehouse/stores/ clerical/dispatch/stock control experience in ICT

Skills and Knowledge:

• Basic mathematics principles
• Stock taking
• Health and safety
• Best storage practices to mitigate risk in terms of damage, loss of stock
• Inventory keeping
• Correct handling to prevent damage
• Correct packing and shelving
• Basic knowledge of general administrative processes
• Good knowledge of stock control requirements
• Good knowledge of facility layout
• Excellent knowledge of applicable Mustek systems, processes and procedures.
• Use of systems and information technology
• Good organisational skills
• Using information technology
• Good time management
• Good interpersonal skills
• Good oral and written communication skills

Click here to apply

Creditors Clerk – Local (Midrand)

Job Description

Job Grade: B5

Job Purpose 

Responsible for maintaining and ensuring that all duties in relation to accounts payable are carried out to the required standards, to achieve the company’s financial and business objectives, to accurately and efficiently manage local creditors and to ensure proper service levels.

Main Objectives:

Cash Flow Management

• Ensure the proper management of cash flow in terms of vendor payments.
• Submit weekly cash flow forecast by stipulated deadlines to the Accounts Payable Manager, to be compiled through invoices/statements, reconciliations, due dates and e-mails.
• Supplier account payments are made timeously via the various banking platforms, with the appropriate HOD authorisation according to the Company list of authorities.
• Submission of accurate and complete Import Loan instructions, by the required deadlines of the various banking institutions.
• Requirements listed per bank, including but not limited to: Payment Instruction, statement, invoice listing, confirmation of payment terms, copies of invoices where needed and supplier onboarding form.
• Deadlines: 3 days prior to value date.
• Follow-up of payment confirmation.
• Payment extension and conversion of COD accounts to terms.
• Managing of interest paid on supplier accounts.

Information Management

• Completion and submission for authorisation of supplier credit applications.
• Vendor onboarding – Retrieve the following required documentation: Company registration documentation, Tax clearance certificate, BBBEE certification, bank confirmation letter (not older than 3 months).
• Epicor vendor information maintenance and banking beneficiary maintenance.
• Ensure documentation meets SARS requirements and adheres to Company policies.
• Creation of sundry purchase orders and GRV’s.
• Matching stock invoices/credit notes to relating GRV’s/DMR’s and following up on any outstanding documentation. Investigate discrepancies and request/confirm cost adjustments where required.
• Ensure all supporting documentation and internal references are received as required. Scrutinise expenditure and review accuracy of figures.
• Capture/Accrual all expenditure in the correct periods and correct GL accounts.
• Supplier account payments are loaded and captured accurately on the banking platform and Epicor. Send payment confirmation and remittance advices to the staff/suppliers.
• Create AP/AR offset journals when required.
• Request AR Sundry Invoices for recoveries when required.
• Capture cashbook payments by the 4th of each month.
• Submit accurate financial information by the 12th of each month.
• Submit accurate Accruals to the Accounts Payable Manager by the 13th of each month.
• Submit reconciliations to the Senior Creditors Clerk by the 15th of each month, to be checked and authorised for payment submissions.
• Monthly feedback of AP Age items, 90 days and older, credit balances and advance payments. Engage with internal staff/suppliers to resolve queries. Resolution of 100% of queries within 3 months (as per monthly recon & AP Age).
• Monitoring credit balances and requesting refunds.
• Perform all duties to meet audit requirements and to submit documentation promptly.
• Perform other ad-hoc duties as assigned.
• Financial records are well maintained and stored.
• Actively reduce paper wastage in the office environment.

Soft Skills and Communication Management

• Perform all duties with professionalism and business etiquette.
• Good communication skills and ability to establish and maintain effective working relationships.
• Teamwork/ Employee Engagement/Office Morale upliftment.
• Prompt assistance to emails and telephone enquiries. Problem-solving.
• Deliver work to the best of your ability, even on tough days; Go above and beyond your job description.
• Constantly look for opportunities to grow and improve.

Qualification and Experience:

• Matric
• BCom in finance will be advantageous.
• Minimum 3 years’ experience in similar position at a similar level.

Skills and Knowledge:

• Financial management principles
• Basic understanding of good corporate governance principles
• Internal processes and procedures regarding finance management
• Good computer literacy in Microsoft applications especially Excel
• General knowledge of accounting
• Good written and verbal communication skills
• Good telephone etiquette
• Good administration skills
• Ability to establish and maintain effective working relationships
• Time management skills
• Ability to plan and organize

Click here to apply

Customer Care Administrator (Midrand)

Job Description

Job Grade: B4

Job Purpose:

Ensure smooth running of the office and administer all administrative functions.
Manage active & critical cases by liaising with technical team in a harmonious, professional with little or no
offensive behaviour/ language while keeping close contact with clients in ensuring outstanding customer
services and eliminating complaints within the Mustek brand and providing support to business by ensuring
relevant processes are administered and meet business requirements.

Responsibilities:

General

• Ensure professional demeanour and etiquette, including dress when dealing with customers always.
• Constantly ensure optimal customer satisfaction by communicating with clients keeping in mind that there’s SLA’s to be guided by while updating notes on the system to always keep everyone abreast.
• Follow current procedures when transferring a query to another member of staff or for specialist advice.
• Carry out all administrative tasks including typing, scanning of official document, management of archives, storage and retrieving of business documents.
• Deal with calls/queries received within operations in line with current Service Level Agreements, policies and procedures.
• Assisting with Operations Department projects
• Minute taking from meetings.
• Ensure that team members are kept up to date with any information received following attendance at meetings whilst representing operations.
• Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintaining all records in a time critical environment.
• Follow policies and confidentiality dictations to safeguard data and information.

Peer Relations

• Establish, develop and maintain effective working relationships with colleagues to ensure a ‘one team approach’ to the delivery of the Customer Service Centre’s performance standards and business objectives.
• Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries and problems.

ISO and legal requirements

• Comply to all quality, information security, legislative and company policy requirements.

Qualifications and Experience:

• Matric
• 2 – 5 years’ admin and customer service experience

Knowledge and Skills:

• Adequate knowledge of general administrative processes
• Excellent knowledge of stakeholder composition of Mustek
• Adequate ICT industry knowledge 
• Good communication
• Good people skills
• Ability to interface with people across a broad and diverse spectrum.
• Ability to build and maintain stakeholder relationships.
• Superior written and verbal communication skills
• Good presentation skills
• Good telephone etiquette

Click here to apply

We wish you all the best with your applications