Icebolethu Jobs

To apply click on the link at the end of the posts and all the best with your applications.

Business Analyst

Description

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa\’s second largest Funeral Assurance Group. Winner of the Standard Bank KZN – Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is looking for an objective Business Analyst. The successful candidate will be responsible for analysing business processes, identify areas for improvement, and work closely with key stakeholders to implement effective solutions, as well as to offer day to day support for Business Applications. The role will be based at our Offices at No.: 225 uMbilo Road, Durban within the Group ICT Department a Division of Icebolethu Group.

Minimum Qualifications

• Matric Certificate – (Grade 12 or equivalent).
• A+ & N+ Certification.
• Diploma/Degree in Business Management or Information Technology or a related field.
• Certificate in Business Analysis or related studies is an added advantage.
• Proficiency in Data Analysis tools and Software is an added advantage.
• Valid Driver’s License.

Experience and Knowledge required

• Minimum of 3 to 5 years of relevant experience in ICT support or related field in a corporate environment.
• Proven experience as a Business Analyst or in a similar role.

Skills and Competencies required.

• Experience with Agile Methodologies.
• Knowledge of Project Management Methodologies.
• Strong analytical and problem-solving skills.
• ICT Policy, Standards & Procedure Development.
• ICT Infrastructure.
• Microsoft 365.
• ICT Governance Framework.
• User Experience Management.
• Prioritization and resources allocation.
• Judgement.
• Integrity.
• Excellent communication and interpersonal skills.
• Operational Excellence.

Key Performance Areas

• Understanding business needs as they relate to a potential change or transformation.
• Gathering, identifying and documenting business requirements.
• Explaining technical jargon to non-technical /commercial teams.
• Simplifying requirements, so they are easily understood across the whole team.
• Improving business processes.
• Identifying costs and business savings.
• Implementing, testing and deploying solutions to business problems.
• Develop solutions for operational / business challenges.
• Develiop and implement process or procedures to streamline business functions.
• Performing user acceptance testing and system advancements to automate and mordenize systems.
• System refinement and data management.
• Stress test various systems / products prior to implementation.
• Translate business needs into high level and detailed business requirements, and work with the Development Team to convert them into feasible technical solutions that resolve existing issues and make business and system improvements which support business objectives.
• Build business cases using modeling tools, cost benefit analysis and impact assessments to support or define cost effectiveness and workable solutions for the business.
• Define functional and system specifications and supprt the user and acceptance testing to ensure that each step has been carried out, the built solution meets budget, quality, and customer need and any implications for the business have been identified and analysed.
• Provide project managers with estimates, business cases, planning, and rsiks identification, problem and issue management to support the design and delivery of projects that implement proposed solutioins to agreed time and budget.
• Liaise with 3rd party suppliers to create functional specifications and co-ordinate the delivery of their services in line with proposed solutions and project timelines.
• Document business requirements, business processes and system requirements including the outputs of formal analysis techniques so that there is an accurate record.
• Investigate, research and propose new developments in technology that may be usefully applicable to the wider business to improve the current service.
• Day to day helpdesk user support.

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Colored, Indian candidates are encouraged to apply.

Application Submission and Closing Dates:

(NB: Applications with no clarification for the position applying for will not be considered)

Please submit all CV’s to ictrecruit@icebolethu.co.za

Closing date for CV submissions is Tuesday, September 10th, 2024.

Network Technician

Description

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa\’s second largest Funeral Assurance Group. Winner of the Standard Bank KZN – Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is looking for an objective Network Technician. The successful candidate will be responsible for maintaining, troubleshooting, and optimizing network systems, whilst ensuring the smooth operations of IT and Communication networks within an organization as well as the day-to-day Helpdesk support. The role will be based at our Offices at No.: 225 uMbilo Road, Durban within the Group ICT Department a Division of Icebolethu Group.

Minimum Qualifications

• Matric Certificate – (Grade 12 or equivalent).
• A+ & N+ Certification.
• Diploma/Degree in Information Communication Technology or related field
• Valid Driver’s License

Experience and Knowledge required.

• Minimum of 3 to 5 Years of Proven Network Experience.
• Proven experience with basic network device configuration (routers and switches).
• Strong understanding of fundamental networking concepts i.e. LAN, WAN, TCP/IP, routing, switching, and subnet addressing.
• Knowledge of network security protocols and best practices.

Skills and Competencies required.

• Proven experience as a network technician or relevant position.
• Outstanding diagnostic, problem-solving and analytical skills.
• Good communication skills.
• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.
• Hands-on experience with common software and hardware.

Key Performance Areas

1. Network Maintenance and Troubleshooting:

• Respond to maintenance requests related to network defects and issues.
• Diagnose and troubleshoot problems with network systems by running tests.
• Maintain an inventory of computer hardware and network component.
• Maintenance of Security Systems for Data, Network and all ICT Infrastructure.
• Installation and maintenance of structured Local Area Network for both New and existing sites.
• Monitor and Manage Branch Network Connections.
• Participate in the Modernization of internet connection at all branches.
• Responsible for network security oversight.

1. Network Installation and Configuration:

• Design and install well-functioning computer networks, including connections and cabling.
• Configure software settings and ensure proper network functionality.
• Participate in the Setting up and management of Wireless network.
• Operating System installation and Configuration.
• Keep abreast of latest network trends.
• Participate in the SDWAN Provisioning.

1. Collaboration and Support:

• Work closely with the IT department to build and maintain local area networks (LANs) and wireless networks.
• Provide customer service support and troubleshooting for clients.
• Collaborate with third-party engineers when technical dialogue is required.
• Manage the Telephone System.
• Ensuring that all ICT policies and procedures are being adhered to by using ICT Resources at all levels.

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Colored, Indian candidates are encouraged to apply.

Application Submission and Closing Dates:

(NB: Applications with no clarification for the position applying for will not be considered)

Please submit all CV’s to ictrecruit@icebolethu.co.za

Closing date for CV submissions is Tuesday, September 10th, 2024.

Operations Manager: Tombstones

Description

REF: OMTD104

VISION:

Our vision is to be the centre of excellence in the funeral Industry. To offer services equal to none to

propel strong growth for our company.

Icebolethu is calling for suitable candidates to apply for a Permanent position of an Operations

Manager for our Tombstones Business. The incumbent will be required to develop the tombstones

strategy by considering market trends, regulations and how it may translate into operational

execution through alignment of core business strategic objectives to effective operations of all

tombstones operations to support their bottom-line performance.

Please note that this is both an Internal and external advert, thus applies to Permanent staff and external

possible candidates.

Minimum Qualifications

• NQF Level 7 Qualification in Business Administration/Commerce related field

• Master’s degree in business administration or Business Leadership is advantageous

• FSB Registered RE (Representative) is preferred

Experience and Knowledge required

• 5 years of experience in operations management in a corporate.

• Minimum of 3 years in a senior / management role

Skills and Competencies required

• Computer Literacy in Ms Office Suite.

• Strong communication, negotiation and interpersonal skills

• Collaboration Skills

Key Performance Areas:

Manage all customer requirements as per Service Level Agreements.

• Attending and resolving all clients / customer queries.

• Coach, guide and mentor staff.

• Apply disciplinary measures where necessary.

• Plan and allocate work in a manner to create efficiencies.

• Monitor and promote the high level of staff performance.

OPERATIONS MANAGER: TOMBSTONES REF: OMTD104• Efficiently planning of human resources in accordance with the set performance targets for the

Operation/ Center/ Branch.

• Reduce and eliminate overheads and unnecessary spend.

• Ensure strict adherence to company policies, procedures, systems and processes.

• Address and take corrective measures on all identified Risks.

• Ensure staff compliance on PPE and Health and Safety Policies.

• Develop, lead and manage the execution of the Tombstones Business Strategy.

• Manage and orchestrate the entire strategic review process.

• Plan and implement medium- and long-term business strategies to achieve the Tombstones Business

objectives.

• Develop and implement effective succession plan for all key roles in Tombstones Businesses

• Manage OPEX budget and achieve CAPEX requirements.

• Ensure a safe workplace without risk to health.

• Apply a structured methodology and lead change management activities.

• Provide structure and Tombstones Business governance in accordance with accepted Industry norm.

• Partner with the Group Managing Executive in addressing performance, compliance and risk relating

to Tombstones Business issues in Core Businesses.

• Business Strategy Development

• Strategic Alignment

• Innovative Vision

• Business Performance Delivery

• Inspirational Leadership

• Systems Thinking

• Honesty and Integrity

• High Performance Oriented

• Sales and Marketing

• Product Development

• Financial Services Sector regulations

Contact

Icebolethu Group is an equal opportunity employer and believes in

diversity, therefore, the targeted race is White, Coloured and

Indian candidates.

• Successful candidates will undergo employment security checks such as

Criminal, Employment reference and Credit Checks.

• Ensure Recent Contactable References

• Persons living with disabilities are encouraged to apply.

Job Location

• Durban

Please submit all CV’s to hr_recruitment@icebolethu.co.za

Closing date for CV submissions is Monday 10 September 2024 at 17:00

Click here to apply

All the best with your applications.