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Receptionist (Mpumalanga, Witbank)
Closing Date
2024/12/23
Reference Number
AHR241024-1
Job Title Receptionist (Mpumalanga, Witbank)
Job Type Permanent
Business Unit Witbank
Department Front of House
Number of Positions 1
Location – Town / City Witbank
Location – Province Mpumalanga
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Witbank is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.
The successful candidate will be based in Mpumalanga, Witbank.
Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.
Reservationist (Mpumalanga, Witbank)
Closing Date
2024/12/20
Reference Number
AHR241021-3
Job Title Reservationist (Mpumalanga, Witbank)
Job Type Permanent
Business Unit Highveld
Department Reservations
Number of Positions 1
Location – Town / City Witbank
Location – Province Mpumalanga
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Highveld is looking for a highly organized and customer-focused Reservationist to join our team. The Reservationist will be responsible for managing reservations, assisting customers, and ensuring smooth and efficient booking processes. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.
The succcessful candidate will be based in Mpumalanga, Witbank.
Minimum Requirements
High school diploma or equivalent.
+- 2 Years experience as a reservationist
Experience working with OPERA Cloud
Excellent verbal and written, telephonic communication skills.
Excellent command of English, multilingual proficiency beneficial.
Strong organizational skills, time management and attention to detail.
Proficiency in computer software, including reservation systems and Microsoft Office.
Ability to work accurately in a fast-paced and high-pressure environment.
Exceptional customer service skills.
Problem-solving abilities.
Flexibility to work weekends, holidays, and varied shifts.
Needs to show initiative and work independently.
Self-disciplined and motivated
Team player with a positive attitude
Duties and Responsibilities
Handle customer inquiries and reservations via phone, email, and in-person
Written communication and correspondence for all inquiries
Assist customers in choosing the right services or accommodations based on their needs.
Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
Provide information about rates, availability, and special packages.
Process payments and provide receipts
Managing OTA Bookings
Balancing inventory
Collaborate with other team members to ensure a seamless customer experience.
Resolve customer complaints and issues in a timely and professional manner.
Maintain a clean and organized work area
Carrying out of additional duties as requested
Preparing for group bookings such as preparing rooming lists, collecting payments, etc
Adhere to company policies and procedures.
Receptionist (KwaZulu-Natal, Hluhluwe)
Closing Date
2024/12/17
Reference Number
AHR241018-1
Job Title Receptionist (KwaZulu-Natal, Hluhluwe)
Job Type Permanent
Business Unit Hluluwe
Department Front of House
Number of Positions 1
Location – Town / City Hluluwe
Location – Province KwaZulu-Natal
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Hluhluwe is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.
The successful candidate will be based in KwaZulu-Natal, Hluhluwe.
Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.
Receptionist (Gauteng, Benoni)
Closing Date
2024/12/14
Reference Number
AHR241015-12
Job Title Receptionist (Gauteng, Benoni)
Job Type Permanent
Business Unit OR Tambo
Department Front of House
Number of Positions 1
Location – Town / City Benoni
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel OR Tambo is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.
The successful candidate will be based in Gauteng, Benoni.
Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.
Porter/Driver (Gauteng, Benoni)
Closing Date
2024/12/14
Reference Number
AHR241015-11
Job Title Porter/Driver (Gauteng, Benoni)
Job Type Permanent
Business Unit OR Tambo
Department Front of House
Number of Positions 1
Location – Town / City Benoni
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Higher Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel OR Tambo is looking for a Porter/Driver. Your role will entail ensuring efficient assistance of carrying guest luggage, providing first-class customer service, showing guests to their rooms and answering any questions they may have about facilities.
The successful candidate will be based in Gauteng, Benoni.
Minimum Requirements
Matric
Tertiary qualification would be an added advantage
+2 years experience as a Porter/Driver
Good communication skills and customer service
Drivers license with a PDP
Observant and proactive
Ability to lift heavy objects
Duties and Responsibilities
Greet customers politely as they enter the room, project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
Inform guests of the services and accommodation rates in the hotel.
Build good relations with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
To ensure communication and cooperation with relevant departments particularly housekeeping and restaurant.
To ensure that enquiries, messages, are dealt with courteously and efficiently.
Front Office Manager (Gauteng, Benoni)
Closing Date
2024/12/14
Reference Number
AHR241015-10
Job Title Front Office Manager (Gauteng, Benoni)
Job Type Permanent
Business Unit OR Tambo
Department Front of House
Number of Positions 1
Location – Town / City Benoni
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Hospitality
Job Advert Summary
Does interacting with new people excite you? ANEW Hotels & Resorts are looking for an excellent Front Office Manager to be based in Gauteng, Benoni. ANEW Hotels are looking for a Front Office Manager to create a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, good knowledge of menu, and hotel services, creating results that contribute to the mission and overall success of the company.
The successful candidate will be based in Gauteng, Benoni.
Minimum Requirements
+3 Years’ Experience as a Front Office Manager or Assistant
Hospitality Management Qualification would be an added advantage.
Intensive Knowledge of Opera Cloud
Ability to remain positive and focused in a fast-paced environment.
Great interpersonal skills
Good Communication Skills
Duties and Responsibilities
Ensure, compliance to Standard Operating Procedures for all areas of the Front Office Department.
Ensure the profitable level by ensuring highest occupancies with the highest possible room rate.
Ensure that the necessary systems and controls are in place with regards to handling various methods of payment, deposits, rate variances and cash-ups
Ensure that all charges are correctly entered on the guest’s bill and always up to date.
Carry out all duties as reasonably requested by Management.
Receptionist (Gauteng, Centurion)
Closing Date
2024/12/10
Reference Number
AHR241011-3
Job Title Receptionist (Gauteng, Centurion)
Job Type Permanent
Business Unit Centurion
Department Front of House
Number of Positions 1
Location – Town / City Centurion
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Centurion is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.
The successful candidate will be based in Gauteng, Centurion.
Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.
Receptionist (Gauteng, Pretoria, Hatfield)
Closing Date
2024/12/09
Reference Number
AHR241010-4
Job Title Receptionist (Gauteng, Pretoria, Hatfield)
Job Type Permanent
Business Unit Hatfield
Department Front of House
Number of Positions 1
Location – Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Hatfield is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.
The successful candidate will be based in Gauteng, Pretoria, Hatfield.
Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.
Night Auditor (Gauteng, Roodepoort)
Closing Date
2024/12/03
Reference Number
AHR241004-1
Job Title Night Auditor (Gauteng, Roodepoort)
Job Type Permanent
Business Unit Roodepoort
Department Front of House
Number of Positions 1
Location – Town / City Johannesburg
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Roodepoort is looking for a Night Auditor, to provide excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night and also assist guests with overnight requests and balance accounts leftover from the day shift.
The successful candidate will be based in Gauteng, Roodepoort.
Minimum Requirements
Matric (Grade 12) certificate, a tertiary qualification in Hospitality or Tourism will be an added advantage.
At least two years’ plus experience as a Night Auditor within the hospitality industry in 3- & 4-star property.
Knowledge of Apex, Plus point and Opera Cloud systems
High level of customer service, disciplined, organised, and attention to detail essential.
Excellent Communication Skills
High degree of self-motivation and ambition
Must be able to work at nights, weekends and public holidays.
Friendly and service orientated
Reliable, responsible and dependable to fulfil obligation
Duties and Responsibilities
Carries out a detailed audit on the previous day’s business and verifies the revenue taken as well as the Daily House Activity report and ensures that all arrivals have checked into the Hotel and that guest folios have been opened.
Checks to ensure that all departures for the day have checked out or makes sure that they are checked in again when stays are extended.
Ensure sign off by Housekeeping and Front Office of balances of rooms sold versus rooms cleaned.
Produces Emergency Back-up reports.
Processes late Food and Beverage Cash-ups.
Balances pre-lists received by reception during the day.
Processes revenue allocation from all-inclusive Guest Bills to other departments.
Produces a Day End report using relevant systems and procedures, in accordance with company policy.
Checks the Guest Folio Pits to ensure all dockets have been processed and allocated to the correct bill. Ensures that guest bills have all the correct detail and documentation is attached prior to the departure of the Guest.
Closes down the point of sale equipment, which links Food and Beverage Sales outlets with the Front Office system in accordance with company procedures.
Prepares guest key audits and establishes if any active key cards are not accounted for.
Completes other audits of rates, Food and Beverage Control, Laundry Charges and House Accounts.
Ensure that the necessary systems and controls are in place with regards to handling various methods of payment, deposits, rate variances and cash-ups
Night Auditor (KwaZulu-Natal, Newcastle)
Closing Date
2024/11/22
Reference Number
AHR240923-1
Job Title Night Auditor (KwaZulu-Natal, Newcastle)
Job Type Permanent
Business Unit Vulintaba
Department Front of House
Number of Positions 1
Location – Town / City Newcastle
Location – Province KwaZulu-Natal
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Hospitality
Job Advert Summary
ANEW Resort Vulintaba is looking for a Night Auditor, to provide excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night and also assist guests with overnight requests and balance accounts leftover from the day shift.
Minimum Requirements
Matric (Grade 12) certificate, a tertiary qualification in Hospitality or Tourism will be an added advantage.
At least two years’ plus experience as a Night Auditor within the hospitality industry in 3- & 4-star property.
Knowledge of Apex, Plus point and Opera Cloud systems
High level of customer service, disciplined, organised, and attention to detail essential.
Excellent Communication Skills
High degree of self-motivation and ambition
Must be able to work at nights, weekends and public holidays.
Friendly and service orientated
Reliable, responsible and dependable to fulfil obligation
Duties and Responsibilities
Carries out a detailed audit on the previous day’s business and verifies the revenue taken as well as the Daily House Activity report and ensures that all arrivals have checked into the Hotel and that guest folios have been opened.
Checks to ensure that all departures for the day have checked out or makes sure that they are checked in again when stays are extended.
Ensure sign off by Housekeeping and Front Office of balances of rooms sold versus rooms cleaned.
Produces Emergency Back-up reports.
Processes late Food and Beverage Cash-ups.
Balances pre-lists received by reception during the day.
Processes revenue allocation from all-inclusive Guest Bills to other departments.
Produces a Day End report using relevant systems and procedures, in accordance with company policy.
Checks the Guest Folio Pits to ensure all dockets have been processed and allocated to the correct bill. Ensures that guest bills have all the correct detail and documentation is attached prior to the departure of the Guest.
Closes down the point of sale equipment, which links Food and Beverage Sales outlets with the Front Office system in accordance with company procedures.
Prepares guest key audits and establishes if any active key cards are not accounted for.
Completes other audits of rates, Food and Beverage Control, Laundry Charges and House Accounts.
Ensure that the necessary systems and controls are in place with regards to handling various methods of payment, deposits, rate variances and cash-ups
Safari Administrator (kwaZulu-Natal, Hluhluwe)
Closing Date
2024/12/22
Reference Number
AHR240823-1
Job Title Safari Administrator (kwaZulu-Natal, Hluhluwe)
Job Type Permanent
Business Unit Hluluwe
Department Front of House
Number of Positions 1
Location – Town / City Hluluwe
Location – Province KwaZulu-Natal
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotels and Resorts are looking for dynamic Safaris Administrator to join our growing team at ANEW Hotel Hluhluwe. Our group prides itself on offering excellent customer service and always looks for that opportunity to be uniquely different. This exciting role will suit somebody who is comfortable living away from the hassle and bustle of city life and who enjoys helping to grow our team of committed staff and take our property to the next level.
Minimum Requirements
At least one years’ plus experience within the hospitality industry in 3- & 4-star property.
Must be standards orientated
High level of customer service, disciplined, organised, attention to detail, deadline driven, and cost control skills essential.
Excellent Communication Skills in English and IsiZulu will be advantage
High degree of self-motivation and ambition
Must be able to work shifts and weekends
Duties and Responsibilities
Receive guests to the Safaris Department by greeting customers politely as they enter, and attending to their inquiries and also answer inquirers over the phone. Project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
Make game drive reservations for guests according to their needs, and also make sure that all game drive reservations cancelled are effected immediately to avoid confusion.
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest game drive bookings and all billings for accountability and future reference.
Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
All the best with your applications.
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