DHL Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

RFR Domestics and Cross Border Controller

RFR Domestics and Cross Border Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for RFR Domestics and Cross Border Controller in South Africa. In this specific position you will co-ordinate, control, plan and manage all aspects within the road freight cross-border (Import, Export & Bonded Transit) transportation.

Join us in connecting people and improving lives!            

In this RFR Domestics and Cross Border Controller position

• You will understand and process Road Freight shipment requests and execute such requests expertly.
• You will arrange bookings based on customer requirements with the most qualified and cost-efficient transport supplier capable of executing the shipment requirements.
• You will register shipments on CW1 and SALOODO! within the specified timeframes (1 hour) after receiving shipping instructions.
• You will process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently and effectively customs clear the shipment within the specified time frame (3 hours).
• You will ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
• You will ensure all ACRs and WIPs are loaded onto the registered file at the time of registration.
• You will ensure all files are properly billed out within acceptable time frames, following best billing practices and ensuring accepted GP margins are maintained.
• You will coordinate the movement of cargo within required/stipulated time frames to meet customer needs.
• You will manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier, and Agents).
• You will develop and maintain relationships with suppliers and customers.
• You will prepare specific customer reports whenever required.
• You will support the Head of Road Freight with negotiation and maintenance of supplier rates and contracts, new/change of systems, and directives.
• You will receive and accept transport orders from customers.
• You will book shipments with transporters on time.
• You will follow up on acquittals for RIT/RIB shipments.
• You will follow up on PODs (proof of delivery) with transporters.
• You will arrange the collection and packing of customer cargo.
• You will supply carriers with transport order instructions, CW1 reference numbers, and SALOODO! shipment numbers.
• You will send pre-alerts to customers, destination offices, and agents.
• You will invoice shipments based on estimates or rate agreements.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance with regulations.
• You will participate within the department regarding industry or regulation changes.
• You will identify hazardous cargo and ensure the cargo is transported under the right regime.
• You will follow up on Standard Operating Procedures (general or customer-specific).

Now, here’s what we need from you.

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1.
• SALOODO! Admin-user Experience
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills

• Capacity to work under pressure
• 3 – 5 years related experience
• Must have a matric.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Field Sales Executive

Field Sales Executive

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a Field Sales Executive where you will develop new business for overall sales development of DHL Global Forwarding Sales & Marketing function. Join us now in connecting people and improving lives.

In this Field Sales Executive position

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will plan and manage medium to large – sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develops sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls, and other information through CRM.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here’s what we need from you

• 3-5 years’ experience or more within the transport, logistics or freight forwarding industry (or similar service industry)
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business degree

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Service Quality Manager Southern Africa

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

To manage the improvement of service and cost performance against Regional and Country standards, targets and key performance indicators; focusing on improving operational process / procedures and compliance to GSOP. The role will also take the lead on managing operations projects on a day to day basis to deliver customised solution, improvements in service and cost performance

Key Responsibilities

Operations Process

• Analyse, report and communicate country service and cost performance against Regional and Country standards, targets and key performance indicators.
• Define and drive forward country service and cost performance improvement activities and plans in line with Country and Regional imperatives
• Identify, initiate and drive operational performance improvement actions with local operations entities and other countries to improve the country’s inbound and outbound performance
• Support within the country, service improvement analysis and action initiated by the region or other countries
• Deliver new and enhanced processes to the evolving business needs
• Manage the operations processes on a daily basis, resolving issues and initiating corrective action where appropriate using Global SOP gap analysis
• Develop and deliver improvement initiatives at facility level to achieve facility health card performance KPI’s
• Plan and implement regional / country operations processes and procedures at facility level
• Manage and participate in cross functional project teams as required.(First Choice, DVRA, INSIGHT etc)

Management of outstations operations
Operations Training Deployment

• Manage the training requirements within operations focusing on performance improvement initiatives
• Maintain and improve skill set of operations staff
• Work closely with OC skills training Administrator in the deployment of training initiatives for operations
• Provide and deliver Global SOP, process and system training to continually improve service performance

Operations Systems

• Manage the provision, input and maintenance of country service information to the ESD/GREF and other DHL information and data repositories to meet network requirement
• Liaise with IT with regards to the optimal running of the operations IT systemsManage the operations systems on a daily basis, resolving issues and initiating corrective action where appropriate, and managing the dependencies and interfaces between systems
• Support the implementation of operations systems – new systems and systems upgrades
• Plan and implement local operations systems projects with zero service impact

GLOBAL SOP

• Conduct Global SOP audit both at country and SSA levels and initiate follow-up actions to ensure that identified audit gaps are closed out.
• Acts as Global SOP contact for Southern Africa as well as coordinate Global SOP audits in Southern Africa
• Provide feedback and implement improvement initiatives to maintain Global SOP accreditation
• Communicate with operations teams the best demonstrated practises
• Manage CRISP in the Zone

Minimum Requirements

Education & experience

• University Degree or its equivalent
• Minimum of 5 years DHL operational experience
• Minimum of 3 years managerial experience
• Experience in procedures and documentation auditing

We are looking forward to your application.

Director Corporate Governance and Affairs

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

To develop, manage and control the region’s corporate / public relations plans, all governance and compliance aspects with regards to trade enablement in country, external communications and administration functions as required by the board of directors, in accordance with overall company guidelines, legal framework, corporate policies and protocols with the objective of supporting management in the country, promote and protect the reputation of the organization through communication and lobbying with political stakeholders, industry associations; Embassies; community groups; and other interested parties, in line with regional and global company strategy, stakeholder requirements, group guidelines and policies, whilst meeting regulatory requirements. To drive and deliver a corporate affairs strategy that is aligned to the purpose of DHL and the boards direction. Responsible for the tactical delivery of activities to ensure the countries objectives are met by identifying key stakeholders, understanding related legislation within the regulatory and external environment in which DHL operates, with the intent that it: (i) DHL is well positioned and known to key stakeholders in terms of express logistics and as a good and respected company operating in SSA; and that this engagement (ii) allows DHL to position itself as a leading business and does not impact or prejudice DHL’s operations or license to operate. Responsibility to act as the custodian and conscience of the country’s compliance management system and SSA legal compliance in all respects.

Key Responsibilities

• Craft a comprehensive public relations strategy for the region in line with the regional strategy, stakeholder requirements, corporate guidelines and policies
• Adapt global corporate agenda and positions to region’s external communications agenda through an understanding of diverse local needs and conditions
• Plan, control and lead implementation of high impact and critical public relations activities and initiatives across the region
• Steer planning and organize relaying of information concerning the organization to the press and the wider community to gain understanding and acceptance for the organization
• Advise and coach top management in delivery of external communications to media, general public and other external relations
• Take steps to effectively manage and contain issues or complex queries from public/ media that are potentially damaging or defamatory to the company’s image
• Contribute to appropriate representation of the region’s position in political processes
• Monitor and advise business on political developments affecting the business through an understanding of diverse local needs and conditions
• Direct and guide preparation of publicity materials, opinions, recommendations, decision papers, etc. on relevant topics ensuring they are reflective of organization’s viewpoint
• Develop favorable relations and nurture lines of communication with media contacts, political decision makers and other external audience groups
• Define and lay down policies and guidelines for external communication to enhance the organization’s reputation with the public, media and consumers
• Steer innovation for public relations sub-function, roll out improvements and best practices to increase effectiveness and efficiency

Minimum Requirements

Education and experience

• Master’s degree
• 8 years (Strategic Communications, External Communications, Public Relations, Copywriting, Media Relations, Community Management, Publicity, Advertising, Speeches, Press Releases, Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Change Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling)
• French an advantage

We are looking forward to your application.

Industrial Engineer

Job Purpose:

Accountable for defining and monitoring material flow plans and standard times for processes and continuous

improvement within the business unit.

Key Accountabilities:

• Ensure adherence to the company’s rules and regulations as documented in the company’s disciplinary policy.

• Ensure safe work practices as defined during induction and Health & Safety training and awareness campaigns.

• Implement and update man assignments according to company and/or customer requirements.

• Ensure adherence to documented company processes and related documentation.

• Create and update standard operating sheets for the business unit in line with company standards.

• Conduct ergonomic audits and implement process improvement as required.

• Ensure support and attendance in GEMBA processes, RFQ’s and operational struggle points where required.

• Plan material flow for parts.

• Determine resource requirements where required.

• Ensure planned headcount, MHE and other resources for the area of responsibility is accurate.

• Ensure all applicable documentation is registered on the quality system.

• Accountable for setting up standardized processes for the business unit.

• Identify waste in processes and implement methods to reduce or eliminate nonvalue adding activities.

• Pursue standardization, implementation, and improvement of logistics process.

• Any other reasonable and executable task within your vocational ability assigned by Superior.

Qualifications, Experience & Attributes:

• Grade 12/Matric (English & Mathematics/Math Literacy)

• National Diploma: Industrial Engineering

• P1 & P2 Practical Completed

• MTM UAS & MTM Logistics

• Proficient software skills (MS Word, MS Excel)

• Ability to analyze information, adapt and respond to change and cope with setbacks and pressure.

• Ability to decide and initiate action.

• Ability to lead and supervise.

• Ability to work with people.

• Ability to present and communicate information.

• Ability to apply expertise and technology.

• Ability to deliver results and meet customer expectations.

• Ability to cope with under pressure 

• Ability to analyse information.

• Administration Skills.

Warehouse Sort Agent

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

Responsible for the expeditious clearance of both inbound and outbound WPX shipments & international documents, ensuring that paperwork is correctly documented and that shipments are correctly bagged. Further to this, ensuring that all materials are lodged with airlines and road carriers where applicable on time.

Key responsibilities

• Prepare export documentations for dutiable shipments (WPX) exiting the gateway to ensure their expeditious passage through the network (invoices, pro-forma, customs clearance forms.
• Ensure clearance of inbound material is done effectively and accurately within 45 minutes of arrival of the aircraft from origin.
• Ensure cargo collected corresponds with the pre-alert received.
• Ensure that pre-alerts are sent to destination and origin where applicable giving full upliftment details of consignments sent.
• Responsible to receive, bag and scan shipments as per destination codes, for all international documents and WPX shipments and monitor the movement to ensure speedy upliftment.
• Hang and label bags in accordance with destination codes ready for dispatch of shipments without any delays.
• Ensure that all materials are lodged with the airlines following the cutoff times or made ready for collection by the road hauler timeously and subsequently following up with the airline or road hauler to confirm upliftment of the material on the flight for which it was scheduled.
• Responsible to report any shipments that are found to be torn, open, or damaged to the Supervisor and/or Security personnel.
• Ensure that these shipments are captured onto a report and sorted according to DHL standards.
• Prepare correct AWB for airline to be used in a neat and accurate manner.
• Ensure that the information, weight and dimensions are accurate / correct.
• Enquire arrival times of inbound charter flights and ensure cargo is offloaded safely and as quickly as possible, allowing cargo to be checked into the warehouse for further transit.
• Load outbound cargo expeditiously in a neat manner onto the correct charter.
• Ensure all bags are correctly tagged as per Service Centres.
• Liaise with Security Officers regarding seal numbers and preparation of manifests.
• Ensure all old tags and markings are removed from bags and correct cages are used as per Service Centre vehicles.
• Ensure that no bag weighs more than 20kg as per network standards.
• All shipments weighing more than 50kg must be placed at the Heavyweight Section for collections by Trunkers.
• Always follow GSOP.
• Ensure quality is always integrated into the business.
• Assist supervisors with daily tasks as required.

Minimum Requirements

Education & experience

Matric / Equivalent

• Valid driver’s licence code 8 and excellent driving skills
• PC Literacy
• Dangerous Goods Regulations Certificate Certification Category B and CAA Part 108 Security
• Internal DHL CIS Mandatory Training
• Previous courier / airfreight experience
• DHL Systems experience / knowledge (ECIS, SHERLOC, OCNT, and LRT)
• Knowledge of customs procedures

We are looking forward to your application.

In-House Customer Relations Controller

In-House Customer Relations Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for In-House Customer Relations Controller in South Africa. In this specific position you be coordinating all account operational requirements for the customer, addressing delivery and customs queries promptly, and maintaining an in-depth understanding of customer operations, requirements, and DHL processes and standards. It includes formulating solutions for customer queries within DHL’s capabilities, supporting and managing both internal efficiency projects and customer projects, managing audits, and supporting their successful implementation. Additionally, the role supports local teams in resolving queries, coordinates processes and tasks with local teams, origins, and the control tower, and collaborates with other departments such as Finance and Sales to effectively manage the account.

Join us in connecting people and improving lives!            

In this In-House Customer Relations Controller position

• You will manage customer queries and customer business, maintaining a high degree of understanding of the customer business, requirements, requests, and systems.
• You will support the local team to manage and solve queries in a timely manner, while observing key customer process requirements and maintaining DHL customer service standards.
• You will manage KPIs and SLAs, monitoring and supporting the teams to achieve these critical customer issues.
• You will manage distribution and partner relationships, supporting deliveries and timely query management with the customer’s distribution network.
• You will coordinate processes and tasks with local teams (both customs – CDZ, customer service, and delivery), origins, and the control tower, supporting the various teams involved with query management.
• You will manage communication and information between all parties involved in managing and executing operational tasks for the customer, ensuring it is timely and accurate.
• You will report and maintain the reporting system and structure for the customer, ensuring data meets deadlines and is accurate.
• You will manage and develop processes, initiating improvements to productivity and efficiency for the customer and DGF ZA to cut costs and improve team and customer experiences (Best Team & Best Customer Experience).
• You will coordinate with the CDZ team, Customs, SARS, and regulatory requirements imposed due to customer requests and process changes.
• You will manage VAT reporting, working with a team of experts from the customer’s VAT team to learn, support, investigate, and resolve queries related to VAT.
• You will manage delivery and warehouse operations.
• You will manage commercial management and rates, coordinating with the Regional Customer Solutions and Innovation Manager to maintain and grow business volumes and lanes for the customer.
• You will manage and control rates implementation for the customer, ensuring auto-rating and auto-costing performance and global rates changes.
• You will coordinate with sales to optimally manage the account, commercial relationships with customer partners, and business growth.
• You will manage finance, ensuring account payments, timely invoicing, and resolving finance team and customer finance queries.
• You will manage and support customer exports and reverse shipments, working with the exports teams to streamline processes and integrate requirements into BAU.
• You will manage claims and damages, working with various teams to resolve and settle claims while reducing or eliminating costs and improving processes.
• You will manage audits and support their successful implementation from customers and other regulatory bodies.
• You will formulate solutions for customer queries or requests, considering DHL capabilities, processes, and standards.
• You will maintain systems knowledge of all customer and DHL systems, supporting their successful implementation internally while working with IT and other teams.
• You will liaise with overseas stations, origins, the control tower, and global teams on the account.
• You will monitor and follow up on shipments until delivery.
• You will manage, monitor, and ensure the profitability of the account.
• You will perform IT systems-related tasks to provide up-to-date information on systems and projects (internal and customer requested).
• You will develop and maintain customer relationships while growing business opportunities for both the customer and DHL.
• You will manage client requirements outlined in the customer SOP and DHL GF Standard Work Manuals, maintaining updated SOPs and manuals for both the customer and internal DHL-related SOPs.
• You will attend customer-required calls, performance reviews, project calls, and updates.
• You will participate in joint sales visits if necessary.
• You will identify and report new possible business opportunities.
• You will be a customer representative within DGF ZA, understanding customer processes, requirements, systems, and KPIs.

Now, here’s what we need from you.

• Extensive knowledge of Ocean Freight & Air Freight Logistics and Operations
• Global Logistics and Geographical knowledge
• Strong Communication skills (both written and verbal)
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Problem & Conflict management skills.
• Time Keeping and deadline awareness
• Great Interpersonal skills & team dynamics. 
• Cultural and emotional intelligence. 
• Knowledge of both Imports & Exports processes.
• Interdepartmental process awareness. 
• Knowledge of Global logistics claims processes and laws.
• Results driven and attention to details
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Weekend Overtime if required

• 5 years experiences directly related to the duties and responsibilities specified.
• AFR and OFR experience, both Imports and Exports.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Key Account Manager- Technology Sector Lead

Key Account Manager- Technology Sector Lead

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Key Account Manager- Technology Sector Lead in South Africa. In this specific position you will Execute global/regional Technology sector strategy on country level, manage relationship with CSI/MNC and win, retain and develop strategic Technology customers.

Join us in connecting people and improving lives!            

In this Key Account Manager- Technology Sector Lead position

• You will manage the relationship of a defined number of CSI/MNC and SC customers and prospects in the Technology sector, serving as the primary contact for the customer and coordinating the account with regards to Trade Lane involvement.
• You will seek and prospect for Strategic Customer targets to win new customers in the Technology sector.
• You will ensure that Key Account activities are aligned with the global/regional Technology sector strategy.
• You will deliver the regional and country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.
• You will work on regional customer initiatives and implement global business plan contents for the Technology sector.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s).
• You will coordinate with Program Managers on account planning, customer enquiries, and business reviews.
• You will consult regional/global sector Heads on potential solutions and best practices in relation to the Technology sector.
• You will maintain knowledge and awareness of competing products/services, discount, and pricing structures in the Technology sector, and how best to service and motivate key accounts to stay with the business.
• You will ensure that profitable sales volume and strategic objective targets are met through assessing, clarifying, and validating consumers’ needs on an ongoing basis.
• You will lead solution development for the identified improvement areas, coordinating the involvement of any relevant business personnel, and develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
• You will review target achievement and create reports for senior management.
• You will respond to customer enquiries/complaints.
• You will conduct high-quality presentations of the entire range of standardized products to customers.
• You will develop target lists of new business within the existing portfolio and continuously review and update the pipeline.
• You will negotiate with Technology customers on contractual terms of service provision that are aligned with corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls, reporting activities, quotes, sales calls, and other information through the customer database system, i.e., Sales360.
• You will maintain Sales360 record keeping and estimate preparation and follow-ups.
• You will constantly improve your professional skills by attaining relevant certifications.

Now, here’s what we need from you.

• Good understanding of the Technology sector in the forwarding industry.
• Experience with customers
• Ability to identify customer needs by gathering information and building long term relationships.
• Ability to work in a team environment and transfer of knowledge to team members
• Ability to work under extreme pressure with minimal supervision.
• Ability to communicate effectively on all levels
• Ability to use initiative and be a self-starter
• Creativity and problem-solving capabilities

• Ability to use sound judgment, manage risk and anticipate impact on overall business
• Minimum of 4 years in working experience in a marketing/operations/ sales position.
• A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field.
• Matric is a requirement
• Preferable tertiary education including diploma an advantage.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

PTP Tower Lead

PTP Tower Lead

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a PTP Tower Lead where you will be the subject matter expert in Payables and Procurement processes, use functional knowledge to apply relevant and appropriate levels of judgment and decision making, may serve as a consultant to senior management in expertise or skill. You will also work closely within the Payables and Procurement team managing the deliverables of the outsourced Payables team as well as take lead of ICON our internal control system and ensures we adhere to each control by ensuring proper localization. Join us now in connecting people and improving lives.

In this PTP Tower Lead position

• You will be the Payables specialist has the expertise in Procure to Pay processes, including Invoice Processing, Payments, and Vendor Master data processes.
• You will manage and support SSC team.
• You will execute in conjunction with Shared Service Centre team the strategy for Payable process.
• You will act as a relationship builder across internal functions.
• You will support compliance to policies, procedures, and SOPs for Payables process.
• You will work directly with the service providers to identify improvement opportunities.
• You will develop and maintain effective working relationships with suppliers.
• You will direct resolution of internal and external disputes/queries.
• You will contact other teams (e.g. vendor master data group) to resolve master data issues.
• You will timely review of full supplier statement reconciliations.
• You will manage supplier ledger to ensure there are no risks, write-offs, or unrecovered debit balances in the AP ledger.
• You will review of supplier ledger and ensuring open debit items are being utilized on a timely basis before moving on the ageing bracket.
• You will support the team with bank pending items and ensuring timely processing of payments and including matching is being performed for all processed payments.
• You will review of transaction queue and resolve issues on unprocessed queue with providing relevant GL codes for processing where necessary.
• You will review of shipment files listed under PTP processing queue (WHL files) and ensuring timely processing of open accruals.
• You will direct process improvement regarding accurate GL coding of invoices.
• You will be drafting of job-aids as applicable for PTP processing teams and acts as support.
• You will manage the payables team members and ensures they are aware of their responsibilities and are given support for growth and development.
• You will manage the full procurement function to ensure local procurement is in line with our procurement policy.
• You will manage the full ICON process to ensure all controls are adequate.
• You will manage any deficient controls and ensure we put in place procedures to meet each controls requirement.

Now, here’s what we need from you 

• 3-5 years of experience in related field
• Must have a matric
• Bcom CA degree or equivalent
• Newly qualified CA or busy with 2^nd board exam

Senior Entry Clerk

Senior Entry Clerk

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Senior Entry Clerk in South Africa. In this specific position you will be responsible for support and administer customs data entry plans and processes to provide clearance of freight documentation.

Join us in connecting people and improving lives!            

In this Senior Entry Clerk position

• You will ensure that Customs clearance is done within the given time frames to avoid penalties and storage and demurrage. Consult the CDZ dashboard and/or Team leader.
• You will frame customs entry against documents received and ensure the correct CPC codes and Rebate codes are used.
• You will ensure all permits are in place where required before framing the entry.
• You will communicate and confirm information with external customers to ensure the correctness of clearances.
• You will communicate and confirm information with internal customers to ensure the correctness of information that is communicated to Customs.
• You will complete any other support tasks as may be requested by the supervisor or Manager, including filing, reconciling, or administrative tasks within the Customs section.
• You will ensure all administrative requirements of the Customs Operation are completed timely and accurately to the satisfaction of internal customers, i.e., resolve queries, ensure VOCs are done timely, etc.
• You will ensure all customs clearance documents are available for correct customs clearance. If not, log a request for missing documents on CW. This includes the accurate, completed, and signed clearing instruction.
• You will check if POA is in place to use a system-generated CI and send it to the customer to sign if no clearing instruction is available.
• You will quality check all documents received before a declaration is processed. All entries with an outlay exceeding R500,000 must be QLTY controlled. EC to trigger the file to QLTY for review and approval.
• You will register import ocean and air customs files in the system (service provider) as required, ensuring all jobs are ready for customs clearance and all files are written up.
• You will prepare all documents for customs clearance.
• You will allocate the percentage of duties to be paid.
• You will rectify incorrect take-on data.
• You will ensure that the Controllers/GSC have captured the information accurately to ensure compliance with the provision of the Customs Act.
• You will keep SARS documentation up to date.
• You will ensure that all documentation is properly kept to ensure they are available for future queries or when needed for audit purposes.
• You will finalize Customs queries within day 1.
• You will handle refunds and drawbacks.
• You will ensure that client’s queries are attended to timely, and that delay is kept at a minimum level at all times.
• You will ensure we apply the preferential rates according to the different trade agreements and that we have the necessary documents (Euro1/invoice declaration/SADC certificates).
• You will ensure that we have the required freight statements to enable correct FOB values.
• You will comply with the provision of the Customs Accreditation System.
• You will comply with the requirements of the quality management system.
• You will ensure all HS codes are as per the tariff library or as per the Clearing instruction/invoice. Also, ensure the tariff heading is correct.
• You will maintain a product library per client’s portfolio of products.
• You will stay current on changes to customs regulations and procedures.
• You will prepare Voucher of Corrections as and when needed.
• You will provide Customs Tariff consulting internally and externally.
• You will assist clients with applications for VDN, tariff rulings, and determinations.

Now, here’s what we need from you.

• Full tariff knowledge classification.
• Tariff determination experience essential
• Value determination experience.
• Required entry experience: multi-mode – Air/Ocean/Road freight/Projects import and Full export entry experience.
• Full road freight export experience – operations and customs processing
• Provisional payment experience – full End to End function.
• Refund experience – full End to End function.
• Drawback experience
• Experience in Rebate and Bonded warehouse declarations
• Complicated customs declarations (all types of CPC codes)
• Full knowledge of customs and Excise Act – rules – schedules and guidelines.
• Country of origin – Trade agreement knowledge
• Microsoft Office applications
• Communication Written & Verbal
• Full understanding and working knowledge of the customs act.
• Cargo Wise and Compu-Clear experience required.
• Accuracy and attention to detail
• Proven ability to priorities responsibility and work under pressure
• 5 – 8 Years’ experience within the scope of Customs Clearing
• Experience in Air/Ocean and Road Import and Export declarations
• Matric
• Customs Clearance certificates (SDS 1 & 2) an advantage

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Road Freight Ops Manager – Domestic and Cross border

Road Freight Ops Manager – Domestic and Cross border

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Road Freight Ops Manager – Domestic and Cross border in South Africa. In this specific position you will coordinate the road freight/ Saloodo! operation strategize and plan to deliver a smooth supply chain and operate model for the targeted business volumes, meet standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies.

Join us in connecting people and improving lives!            

In this Road Freight Ops Manager – Domestic and Cross border position

• You will coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform.
• You will ensure that Saloodo! provides a consistent customer experience to carriers and shippers – considering local requirements as needed.
• You will identify new opportunities to grow and expand the customer base, actively engaging with customers to develop our business.
• You will monitor the day-to-day operations of the team to provide smooth logistics operations.
• You will supervise and resolve issues in the delivery of activities to ensure smooth operational flow.
• You will ensure planning and management of human resources, materials, and logistics infrastructure to deliver logistics services to our clients.
• You will support other team members by supervising operations and providing backup for absence/peaks in operational activities.
• You will conduct regular reviews with carriers on operational performance and delivery against the agreed performance objectives.
• You will analyze daily, weekly, and monthly development of key KPIs.
• You will support business development/account management on contractual/commercial issues and customer/carrier renewal planning.
• You will identify and propose opportunities to grow business with and retain the existing customer base, and support development and execution of the customer business plan.
• You will communicate policies and ensure compliance with company/local statutory obligations and legislation related to safety, health, security, environment, and quality.
• You will detect issues, identify opportunities, and implement practices focusing on delivering improvement and enhanced productivity.
• You will actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers, and carriers to drive the success of the Saloodo! platform.
• You will manage country teams who perform day-to-day responsibilities such as customer service, incident management, or carrier review meetings.
• You will establish regular carrier meetings and ensure that these are conducted for all key carriers.
• You will oversee, develop, and manage all road freight operations.

Now, here’s what we need from you.

• Extensive knowledge in export & import Operations
• Admin user capability on SALOODO!
• Good administration skills
• Great command of Microsoft Office applications (especially Excel)
• Excellent management skills
• Good time management skills
• Customer Management Skills
• Be able to communicate with customers effectively and have a great telephone etiquette.
• Be a team player.
• Be able to work under pressure and be an achiever.
• Must be self-motivated.
• Must have good inter-personal skills.
• Good negotiating skills and be able to influence customers & suppliers.
• Ability to work unsupervised.
• High level of attention to detail

• Achievement oriented
• 7 years’ experience directly related to the duties and responsibilities specified
• Must have a tertiary education including Degree an advantage.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Click here to apply

All the best with your applications