Mediscor Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Case Consultant

POSITION: Case Consultant
DEPARTMENT: HaloCare
REPORTS TO: Operations Manager: HaloCare
APPLICATIONS TO : https://forms.office.com/r/wzu4WLf0GK
CLOSING DATE: 21 January 2025

Job Summary
Accountable for handling incoming and outgoing customer communication for
HaloCare to ensure that the business’s core targets are met.

Key Performance Areas:

Customer Care and Service

• Ensure high standards of customer care and service as stipulated by the Service
  Level Agreement with the clients (quick response to phone answering and
  quality of the call) as per company policy.
• Ensure correct procedure for new patient enrolment is followed as stipulated by
  the company policies and procedures.
• Ensure that the correct procedure is followed for the processing of new and
  repeat prescriptions and blood results from laboratories.
• Ensuring timeous and speedy resolution to all queries as per SLA.
• Offer patient education and counselling support to all clients.
• Maintain regular contact with the patient to develop an open respectful
  relationship with the patient.
• Report cases that require referral to other services (e.g. substance abuse,
  depression, treatment compliance etc.) to the Clinical Consultant.
• Ensure total confidentiality and professional conduct when liaising with patients
  telephonically, in writing or in person.

Follow specified processes

• Liaise with treating doctor, receptionists, and patients to ensure prescriptions
  and pathology tests are completed every 6 months as per protocol.
• Report all outstanding prescriptions and/or pathology to the Clinical Consultant.
• Report cases for Focused Intervention and Intervention to the Clinical
  Consultant.
• Ensure confirmation of contact details and alternative contacts (treatment
  buddy).
• Ensure adherence to HaloCare workflow process and protocols.
• Ensure data is captured and processed correctly within the required time as per
  the service level agreement.
• Submit processed work to the Clinical Consultant within the time required

Experience and Qualifications required

• Minimum Grade 12
• Training courses in Basic diabetes and HIV Disease Management
  (Advantageous)
• Experience dealing with systems processes and disease management concepts
  with any chronic condition (advantageous)
• Microsoft Office: Intermediate level for Outlook, Excel & Word
• Fully lingual in English. The ability to converse in Afrikaans is advantageous
• Effective communication skills in written correspondence and enquiry handling
• Ability to handle difficult customers via telecom or email.

Knowledge and Attributes required

• Basic knowledge of chronic conditions
• People interaction skills
• Ability to handle difficult situations
• Able to negotiate and think creatively to get blood results and prescriptions
• Problem-solving skills
• Able to be empathic and listening skills
• Able to work independently

Working Hours
The Company is required to be operational from 07:30 – 19:00. You will work eight
hours per day, Monday to Friday, with a thirty-minute lunch break.

Recruitment will be done as per Company EE plan

Finance Temp

POSITION: Finance Temp – fixed contract
DEPARTMENT: Finance
REPORTS TO: Financial Accountant
APPLICATIONS TO: https://forms.office.com/r/QW3zq8qnEM
CLOSING DATE: 21 January 2025

Job Summary
To assist the Finance Team with finance admin and operations.

Key Performance Areas:

• Assist with day-to-day finance operations under the guidance of experienced
  professionals.
• Learn and apply basic financial principles, including budgeting, financial analysis, and
  reporting.
• Support the finance team in tasks such as data entry, reconciliation, and invoice
  processing.
• Participate in training sessions to enhance financial knowledge and skills.
• Collaborate with colleagues to achieve departmental goals and objectives.
• Adhere to company policies and procedures regarding financial management and
  compliance.

Skills and Experience required

• Diploma or Degree in Finance or related field.
• 1-2 years’ experience in Finance or Accounting.
• Recent graduates are encouraged to apply.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office, particularly Excel and Word.
• Ability to work well independently as well as part of a team.
• Eagerness to learn and grow in the field of finance.

Benefits

• Gain hands-on experience in a finance environment.
• Opportunity to work with experienced professionals and learn from industry experts.
• Exposure to diverse aspects of finance, providing a solid foundation for future career
  growth.
• Competitive stipend during the learnership period.

Recruitment will be done as per the Company EE plan.

Clinical Analyst

POSITION : Clinical Analyst
DEPARTMENT : Benefit Management
REPORTS TO : Manager Benefit Management
CLOSING DATE : 13 January 2025
APPLICATIONS TO : https://forms.office.com/r/gTyfMq8Q3d

Job Summary
To critically analyse and report on client specific data, consult with clients regarding
medicine expenditure, benefit design and industry trends.

Key Performance Areas:
Reporting

• Collect, clean, analyse and visualise data from various sources using advanced
  Excel and other BI models.
• To develop reports and presentations for clients regarding their medicine
  utilisation and expenditure based on SLA or other client specific requirements.
• To check and analyse reports created prior to distribution to clients.
• To compile and communicate internal reports and analytics according to
  business decision requests/requirements.
• To compile ad hoc reports for clients based on client request.

Analysis and consultation

• To consult internally with relevant departments regarding best practices and
  recommendations to clients (documentation and data analysis) to provide
  quality solutions to client specific needs.
• To provide training regarding data analysis platforms (BI models) to internal
  and external clients.
• To present findings and possible Benefit Design recommendations to clients, as
  and when required, which will address client marketing and financial positioning
  according to industry standards.
• To provide assistance and guidance to colleagues relating to the clinical
  interpretations of reports and for presentation purposes.

Research and development

• To co-author (edit and audit, graphics) the annual publication (Mediscor
  Medicine Review) to the industry to raise awareness of the Mediscor brand.
• Analyse data and provide support to the Pharmaceutics and Therapeutics
  committee (PTC) to enable funding decisions.
• To attend and participate in various industry forums to stay abreast of clinical
  advancements and emerging trends, ensuring the implementation of best
  practices within Mediscor as well as to provide relevant information and insights
  during discussion.

General administration duties:

• To provide assistance according to operational and departmental needs.

Qualifications and Experience required

• BPharm
• Registered with the SA Pharmacy Council.
• Proven working experience with data in various forms and on applicable
  platforms.
• Minimum 3 years’ experience in the health care, medical aid industry or
  research.
• Microsoft Office with Excel Advanced.
• Advantageous: Masters in relevant field.
• Valid driver’s license and own vehicle

Knowledge and Attributes required

• Knowledge and ability to work with BI models, e.g., Qlik Sense.
• Excellent verbal communication, presentation- and writing skills.
• Ability to work with deadlines and managing client expectations.
• Ability to deal with conflict and good time management.
• Analytical and detail orientated.
• Apply clinical and healthcare industry knowledge to analyses.
• Capable of using initiative within scope of responsibilities.
• Ability to work independently and in a multidisciplinary team.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Adaptable and flexible.
• Critical thinking.

Recruitment will be done as per Company EE plan

Junoir Desktop Technician

POSITION : Junoir Desktop Technician
DEPARTMENT : IT Services & Infrastructure
REPORTS TO : Manager: IT Services & Infrastructure
APPLICATIONS TO : https://forms.office.com/r/LJTkACAAaP

Job Summary

• Provide technical support to our staff, troubleshooting hardware and software
  issues, and ensuring smooth IT operations.

Key Performance Areas:
Responsibilities include, but are not limited to:

• Provide first-level technical support to end-users.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers.
• upkeep and maintenance of the UPS and generator according to SOP and thirdparty SLA
• Assist with the setup and maintenance of peripheral devices (printers, scanners,
  etc.).
• Maintain and update the telephony system according to the relevant training
  manuals
• Document and track issues using a ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Provide excellent customer service and communicate technical information
  clearly to non-technical users.
• Troubleshoot system and network problems and diagnose and solve hardware
  or software faults.

Experience and Qualifications required

• Grade 12, Diploma in IT or related
• Certificates for Microsoft products. (Microsoft 365, Active directory
  Management, etc.(advategeous)
• At least 1-2 years end-user support experience
• Experience in a medical environment an advantage
• Knowledge of scheme rules and the application thereof an advantage

Knowledge and Attributes required

• End-user support knowledge
• Active directory knowledge
• Windows desktop knowledge
• Basic understanding of computer hardware, software, and networking.
• Strong problem-solving skills and attention to detail.
• Good verbal and written communication skills
• Ability to handle pressure and difficult or aggressive situations
• Professional attitude
• Team player and project oriented

Working Hours

• The operating hours are Monday to Fridays from 07:30 to 19:00.
• The appointment will be on a flexi schedule of eight hours per day, Monday to
  Friday with a thirty-minute lunch break.

If you are passionate about IT and eager to start your career in desktop support,
we would love to hear from you!
Recruitment will be done as per Company EE plan.

Click here to apply

We wish you all the best with your applications