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Radio Controller
Radio Controller – Cape Town – G4S Cash Solutions – South Africa Cape Toen Market Related
Radio Controller – Cape Town – G4S Cash Solutions – South Africa
Location: Cape Toen | Salary: Market Related | Posted: 20 Jan 2025 | Closes: 8 Feb 2025 | Job Type: Full Time and Permanent | Business Unit: South Africa – Cash Solutions | Region / Division: Africa | Reference: G4S/TP/7780543/226437Apply now
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
Job Introduction:
Radio Controller
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Radio Controller based at our operations in Cape Town .
Reporting to the Assistant Branch Manager, this role is responsible to ensure that all clients are picked up and banked on time and that all trucks run safe back to the base..
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Role Responsibility:
Radio control
- Maintains radio and telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
- Uses and ensures that the crew use codes in all radio transmissions
- Ensures that emergency procedures are known to the vehicle crew and that the correct procedures are adhered to
- Maintains and records a precise and accurate daily log sheet of all vehicles and 3rd persons movements, this includes “blind radio spot’ notations, no service receipt number, standby situations, operations reminders, failure to meet agreed schedules and non-scheduled work
- Phones clients to confirm that a ‘no service’ was required when such is given to crew
- Brief new road crew on specific details of their schedules to ensure maximum efficiency, courtesy and safe driving
- Keeps at hand, all emergency telephone numbers within the branches jurisdiction
- Keeps maps covering the branch’s operations to facilitate scheduled planning, re-routing and any other general information
Client Complaints
- Completes client complaint register to resolve every complaint received and submit to the manager
- Acts upon managers instructions to avoid recurring bad service
Code Book
- Update code book to record new client or service terminated
Box Room
- Prepares box pre-lists accurately and records those boxed due in the box room and submits such to box room controller
- Advises box room controller of all changes to boxes in and out as they become know to control. Informs controller of alterations, or omissions from counting house box prelist
Counting House
- Liaises with counting house supervisor to establish their operating requirements and priorities
Clients
- Adheres to all operational directives with regards to client service
- Ensures that all clients are service contractually
Other Branches
- Maintains liaison to facilitate any emergency planning or action in the event
General
- Consults manager during the day concerning accidents, or incidents to ensure schedule adjustments and completion with minimum disruptions of client and company
- Carries out other duties as may be required or directed by management
The Ideal Candidate:
Minimum Qualifications and Experience
- A minimum of 5 years experience in CIT operations is preferable
- Matric Certificate/Grade 12
- PSIRA Grade A
- CIT Competency
- Previous Control Room experience will be an advantage
- No ITC listings
- A valid code 10 drivers licence with PDP is an advantage
Knowledge
- Ability to communicate with staff and clients
- Knowledge of ISO Quality Management and its requirements
- Be able to work under pressure
Skills
- Must be Computer literate
- Computer literate MS Office
Attributes
- Work under pressure
- Dealing with changing circumstances
- Attention to detail
- Delivering great customer service
About the Company:
G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees.
G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce.
G4S is an organisation which is defined by its values, which are:
- We act with Integrity and Respect – Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
- We are passionate about Safety, Security and Service Excellence – We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
- We achieve this through Innovation and Teamwork – We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.
Junior Technician
G4S Secure Solutions | Rustenburg, North West Rustenburg
Junior Technician | G4S Secure Solutions | Rustenburg, North West
Location: Rustenburg, North West | Salary: Market Related | Posted: 16 Jan 2025 | Closes: 23 Jan 2025 | Job Type: Full Time and Permanent | Business Unit: South Africa – Secure Solutions | Region / Division: Africa | Reference: Jnr TechApply now
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
Job Introduction:
G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Junior Technician based at our operations in Rustenburg, North West reporting to the Regional Technical Manager.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and can exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role Junior Technician plays within a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organisation.
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
G4S has been made aware of phishing scams where someone has used the G4S brand to try and extort money from others in exchange for fictitious valuable assets/ employment opportunities.
If you receive an email offering to transfer money or valuable assets to you from a person who claims to work for G4S please be aware this could be a scam.
If you receive an email from someone claiming to work for G4S and you think it could be a scam, please let us know by contacting us at dataprotectionreport@g4s.com
Role Responsibility:
Effective administration of the technology contract to ensure sound financial performance
- Conform and adhere to the profitability of contracts with a key focus on Job cards
Contract Margin Management
- Billable hours
- Job Cards
- Coordinate and complete administration for the contract and invoice documentation and ensure accuracy of information
Effective management of operations
- Complete daily tasks with close monitoring of standards
- Client retention and customer service levels
- Maintenance of positive customer relationships
- Quality Management/ Operations Process management – adherence to quality standard
Effective management of business development function
- New business development
- Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by the company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meetings/committees/representatives/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at the workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
The Ideal Candidate:
Qualifications & Experience
- Grade 12
- Electronic Security Services experience advantageous
- Experience with regards to implementation of the following systems:
I. CCTV
II. Access Control
III. Intruder Detection
IV. Perimeter Detection
Skills and Attributes
- Managing Conflict
- Communication (Written and Verbal)
- Basic Fault Finding
- Computer literacy
- Risk identification
- Driving change
- Customer Thinking
- Delivering objectives
- Awareness of the market environment
We wish you all the best with your applications
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