Sun International Vacancies

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Stock Controller

Job Purpose

The Stock Controller is responsible to supervise the replenishment of food and beverage stock and supplies to ensure the availability of par stock levels in line with operational requirements in accordance with stock control principles, as well as the accurate recording of inventory and stock management systems according company policy and standards.

Education

• Grade 12
• 2-Year Diploma in cost management, stock control and / or procurement is an advantage

Experience

• 3-5 years’ experience in a similar position at a supervisory level
• Experience / exposure to the hospitality industry would be an advantage

Skills and Knowledge

Job Complexity
Know how:
•Knowledge required involves the practical application of work procedures and processes.
•Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
•Communicates, co-ordinates and interacts with others in the value chain to ensure F&B customers receive exceptional experiences.
•Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Problem Solving
•Interprets customer requirements in terms of services available and the applicable constraints.
•Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
•Considers all the facts, options and possible outcomes prior to making decisions.
•Works independently and is orientated towards solving customer queries.
Accountability
•Takes ownership of client requests and requirements.
•Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
•Supervises progress, results and service offered on the shift.
•Interprets customer requirements in terms of services available and facilitates operational processes.
•Refers problems falling outside parameters to the manager for resolution.
Core behavioral competencies.
•Problem-solving
•Decision-making skills
•Controlling people and non-people resources
•Planning
•Developing relationships
•Checking skills / Attention to detail
•Working with information (agreements, laws, regulations, statistics)
•Reviewing / evaluating information and data
•Clerical Administration skills
•Client service orientation
Technical / proficiency competencies
•F&B Product knowledge

•Stock control procedures.

• SHE legislative requirements
• English Written and verbal communication skills
• Numerical skills
• Pricing, product analysis
• Vendor Relationships
• Proficient computer skills (MS Office; Micros, IFS)

Key Performance Areas

• Stock Control

•Maintain par levels of stock in the warehouse.
•Check and maintain all areas of the warehouse for cleanliness and proper stock storage
•Place orders in line with operational requirement, economical order quantities, authorization, and par levels.
•Check all deliveries against the order and document any necessary changes with respect to returns, price deviations, over/under deliveries.
•Conduct quality checks of stock received and provide feedback to the warehouse manager on all problems encountered with suppliers around the quality of products supplied.
•Submit all documents raised to the warehouse manager for review and authorization and maintain accurate records of all transactions and transfers in/out for various outlets.
•Supervise storage and rotation of stock (FIFO)
•Conduct daily inspections and checks including records of freezer temperatures for accuracy, completeness.
•Report on the deviations from the expected temperatures; log and follow-up on calls where maintenance needs to fix the freezers.
•Do daily spot checks on stock items and investigate any discrepancies to system figures.
•Participate in all mandatory stock takes according to procedure and investigate variances with explanations to the warehouse manager.
•Report weekly on the running of the inventory group for a specific areas / outlet (including problems entailed / stock shortages etc.)
Cost Control
•Report on price changes or deviations during the receiving of goods and capturing of invoices
•Raise the purchase order requisitions as per the F&B operations needs and par levels of warehouse
•Charge all stock issues to revenue and cost centers as soon as stock is physically moved, ensuring that the goods issued are exactly as charged and stock is issued according to procedure.
•Print picking lists for store man to gather stock for the outlets
•Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses
People Supervision
•Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
•Identification of employee training needs
•Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
•Performance contracting, reviews and development
•Assist in providing resources and removing obstacles to performance
•Onboarding of new staff members
•Maintain a good working relationship with other departments and staff members
•Liaise with Chefs, Floor and Outlet Managers with regards their requirements as well as new products, discontinued products, and any other relevant info with regards stock.

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Right of first refusal will be given to candidates from the MCPA and the licensed Zone 5 area.
(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)
People living with disabilities are encouraged to apply.

Executive Housekeeper : VC

Job Purpose

Job Purpose

The Executive Housekeeper is responsible to oversee the contracted housekeeping management services in the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services (change rooms; BOH corridors, staircases, walls and ceilings), specialised hygiene cleaning (SHE bins and urinal cleaning), pest control,  as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided is professionally executed in line with Sun standards and legislative requirements.  

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

• Minimum of 8 years’ housekeeping experience with 3 years experience as an Assistant Executive Housekeeping position
• Previous experience in hotel housekeeping is required

Skills and Knowledge

Knowledge

• Housekeeping industry knowledge 
• Housekeeping Product knowledge & standards
• Proficiency in MS Office Suite, Opera 
• Report writing

Skills

• Attention to detail
• Analytical skills
• Influencing & Advising skills

Key Performance Areas

Delivered Housekeeping Plan 

• Develop housekeeping objectives and deliverables in line with Unit strategy, including plans for Public Areas; Kitchens; BOH and Rooms environments
• Conduct risk analyses i.t.o impact on short term profit margins
• Collaborate with the rooms management to complete a competitor analysis and benchmarking of housekeeping, room and amenity standards
• Provide input and motivate new room and housekeeping standards, and service enhancements
• Develop and facilitate personalised plans for unique customer requirements in the cases of VIP guests, including special turndown services, etc.
• Achieve and operate within the units specified budgets to Operational Expenses

Shift Management

• Put in place staff scheduling and duty allocations to ensure maximum coverage in line with business occupancies including F&B outlet performance
• Handle shift briefings / handovers / shift reports
• Oversee the management of staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Monitor the control of stock and operating equipment as per SOP

Housekeeping Standards & Governance

• Oversee the development and implementation of housekeeping standard operating procedures and processes– ensuring they are updated and communicated
• Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment
• Implement sufficient control measures against standards (including systems, processes and checklists)
• Conduct quality assurance around housekeeping standards in rooms and public areas
• Organise and monitor pest eradication activities

Business Partner Management

• Source and interact with vendors and business partners to create partnerships for the business to become industry leaders in housekeeping standards
• Selects vendors according to procurement and strategy requirements
• Participates in RFP processes to provide input into contract deliverables and negotiate costings
• Briefs  business partners on deliverables and deadlines 
• Monitor staffing costs and productivities

People Management 

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage employee relations  and any disciplinary action required within the department
• Facilitate staff communication and motivation
• Perform and document performance contracting, reviews and development discussionst
• Onboard new staff members in the department

Budget Management 

• Develop and manage the housekeeping budget for the business unit i
• Financial reporting for the function including an analysis of the SHIL report on guest amenities, laundry costs, staffing costs, flower costs
• Maintain par stock of guest supplies, cleaning supplies, room amenities, linen and uniforms.
• Monitor laundry and levels of condemned linen
• Organize and monitor inventories against linen, uniform and fixed assets registers

Customer Experience Management

• Handle any escalated complaints, disputes and suggestions as required
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
• Build Relationships with repeat customers to ensure customer needs 

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

F&B Attendant ~ Pooled – S

Job Purpose

The Food & Beverage team will be responsible for delivering hospitality services at the business unit, partnering with key stakeholders to create great customer experiences for guests visiting our properties; contributing to growing hospitality revenues, achieving operational governance and service standards, minimising wastage, and encouraging innovative solutions, in line with Sun standards and regulations.

The Food & Beverage Attendant, as a member of the this team, will be responsible to prepare and deliver exceptional services to our customers within all F&B areas including restaurant operations; banqueting operations and on the casino floor (where relevant). Those in the role will be required to set-up restaurant, conferencing and banqueting facilities in preparation for service; prepare and serve beverages, and deliver food and beverage services to customers, ensuring that standards are continuously achieved and professionally executed 

Education

Grade 12 or an equivalent national qualification on the NQ Framework

Experience

2 years previous experience as a waiter, bartender or other role in a customer services environment 

Skills and Knowledge

• Ability to work shifts that meet operational requirements (including weekends, evenings and public holidays)
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Food & Beverage Product Knowledge
• Food Service
• Operating equipment use & care
• Beverage / Cocktail Product Knowledge
• Barrister skills
• Beverage service
• Stock control procedures
• Written and Verbal English Communications skills
• Numeracy skills
• Upselling skills
• Basic Computer Literacy
• Cashiering Services
• Collecting Information
• Assuring Quality
• Creating Customer Experiences
• Relating (connecting; valuing diversity, interacting)
• Collaborating
• Acting with energy and enthusiasm
• Following Procedures & Standards
• Maintaining focus
• Demonstrating initiative
• Building the Sunway Culture

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Set-up and break down for functions in line with event requirements and start times (when required)
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
• Check cleanliness of own section or station

• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Resolve or report on any anomalies to the required standards

Delivered Food Services

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Take guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards food menu items
• Interact with kitchen staff around any special requests
• Deliver food and beverage dishes to customers and present in line with standards
• Be attentive to guest requests
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Conduct cash-ups at the end of service (where relevant)
• Leverage opportunities to upsell on promotional items

Prepared & Delivered Beverage Services

• Keep up to date with regards beverage products, trends and drinks methodologies required to deliver menus
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Clear glasses after guests have completed their drinks
• Provide billing to guests and administer cashiering transactions
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Leverage opportunities to upsell on promotional items

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Intern : N6 HR Mgt 

Job Purpose

The HR Intern will be responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards. 

Education

Grade 12

Human Resources Management N6

Letter from Institute requesting Internship

Skills and Knowledge

Planning and implementingHandling information / following instructionsClerical Administrative functionsProblem-SolvingChecking / attention to detailWriting formal correspondenceTake initiativeCustomer service orientation

Key Performance Areas

HR Administration

• Be the first point of contact for all transactional HR-related queries
• Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking leave
• Administer HR-related documentation, such as contracts of employment, throughout the employee life cycle
• Update the HR database / system and ensure all data is accurate and complies with audit requirements
• Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
• Prepare relevant paperwork for payroll around staff movements and conditions of employment
• Monitors unemployment claims by reviewing claims; substantiating documentation.
• Documents human resources actions by completing forms, reports, logs, and records.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Coordinate all admin as it relates to discipline and grievance procedures in the organisation and  ensure proper record keeping as required by legislation 
• Order and maintain consumable stock levels in line with anticipated demand
• Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
• Prepare basic reports such leave liability

Transactional HR Support

• Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients. This will include collaborating with HR Consultants, Learning & Development, Recruitment and Payroll
• Type correspondence proficiently including letters, faxes, etc.
• Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
• Assist employees in completing necessary paperwork to support changes, updates, etc.
• Administer student loan, medical aid, provident fund, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
• Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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We wish you all the best with your applications