Mr Price – Call Centre Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Customer Support Representative (Call Centre) Mr Price Money 3 -4 months FTC

Job Description

The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

Responsibilities

• Effectively respond to all requests and queries from customers 
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence 
• Ensure quality, friendly, consistent interaction when dealing with customers.
• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.  

What’s in it for you? 

• Achieve your targets and enjoy amazing commission and incentives  
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs       
   

Qualifications

• Grade 12 
• 2-3 years customer care experience within a call centre environment 
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal). 

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity

Telesales Agent (Mobile) mr price money

Job Description

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!

As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.  

Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                               

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.     

What’s in it for you

• Achieve your targets and enjoy uncapped incentives
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares. 

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Qualifications

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry 
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.

Call Centre Agent (new accounts) – Mr Price Money

Job Description

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

• Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

What’s in it for you….

• Achieve your targets and enjoy incentives. 
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs        

Qualifications

Education 

• Grade 12 

Experience

• 1 year call centre experience (preferably in new accounts)  
• Accounts applications processing experience (advantageous)  

Skills and knowledge 

• Knowledge and understanding of industry legislature –  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)  
• Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
• Problem-Solving – quickly identifying issues and providing effective solutions 
• Attention to detail – ensuring accuracy in customer information and account setup processes 

Sales Operations Specialist (Call Centre) Mr Price Money

Job Description

The Sales Operations Specialist will play a crucial role in driving business growth through effective sales forecasting, process improvement, and data analysis.

Responsibilities

Sales Forecast:

• Develop strategies to increase customer base.
• Implement and manage incentives.
• Provide accurate sales forecasts.
• Forecast staffing needs and plan data for campaigns.
• Stay updated with market advancements.

Stakeholder Management:

• Manage relationships with key stakeholders across various business units.
• Collaborate with IT, BI, operations, and commercial teams to ensure timely and budget-friendly solutions.

Operations and System Management:

• Oversee contact center processes from pre-sale to post-sale.
• Manage systems and tools for optimal functionality.
• Collaborate with internal teams to leverage data for decision-making.
• Implement strategies for process improvement and performance optimization.

Training:

• Manage sales trainers and coaches.
• Analyze team performance to determine training needs.
• Monitor and evaluate training effectiveness.
• Identify areas for development and implement performance enhancement strategies.

Reporting:

• Monitor leave reports to ensure adequate staffing.
• Generate performance reports to identify trends and opportunities.
• Provide updates on key performance indicators.
• Analyze contact center data for optimization and process improvement.

Data Analysis:

• Conduct regular data clean-up and update contact information.
• Analyze customer feedback and satisfaction scores.
• Use data analytics to optimize contact center operations.
• Identify trends and patterns for call campaigns and revenue strategies.

Qualifications

• Matric certificate 
• A relevant FAIS qualification (RE1 and/or RE5 advantageous) 
• 5 years of leadership experience in an insurance sales contact centre environment 
• Knowledge and skills in CRM and call center software
• Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook) 
• Strong written communication, with experience in reports and presentations
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.’

Telesales Agent (Credit) Mr Price Money

Job Description

We’re looking for Telesales agents to join our Credit Sales team who will be responsible for selling credit products to customers over the telephone.   

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
• Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                       

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party contact.   

 What’s in it for you? 

• Achieve your targets and enjoy uncapped incentives
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs        

Qualifications

• Grade: 12
• Year Experience in Sales environment. (Specifically selling Life insurance policies).              
• Specific Knowledge in RE5 + FAIS is advantageous.
• Business Understanding of FSB Compliance, Code of Conduct & Relevant Legislation (NCA, POPI, etc

Telesales Agent (Insurance) Mr Price Money

Job Description

The Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products.

This role involves understanding customer needs, explaining policy features, and guiding customers through the purchasing process to ensure they select the best insurance solutions for their requirements.

The agent will also handle customer inquiries, provide excellent service, and maintain accurate records of sales and customer interactions.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
• Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).      

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party contact.         

What’s in it for you? 

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares. 
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs                                                                                                        

Qualifications

• Minimum of Grade 12 (Matric) qualification
• At least 1 year of proven experience in a sales environment, with a focus on selling life insurance policies.
• RE5 and FAIS certifications is a strong advantage.
• Solid understanding of FSB compliance, including the Code of Conduct and relevant legislation such as the NCA and POPI Act. 
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Click here to apply

We wish you all the best with your applications