To apply, click on the link at the end of the posts and all the best with your applications.

Branch Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary• Assist Branch Manager for managing branch performance in terms of sales and service through delivering of excellent customer service, sales origination, lead generation and transactional processing.

• Assist Branch Manager for the daily operations of the branch, especially customer service and finance activities in accordance with procedures and policies and make improvements as needed.

• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.

• Demonstrate advanced product knowledge and in-depth understanding of the policies and processes of the branch.

• Manage customer experience in line with our customer obsession journey and resolve proactively complaints from customers.

• Promote use of remote and Digital channels

• Monitor branch financial activities, review reports, and manage the vault.

• Assist Branch manager to manage impairment.

• Provide on-going coaching and sharing of knowledge to the team.

• Enhance staff engagement and promote a learning culture.

• Ensure that the premises are reflective of the standard.

Job Description

Sales and service

• Ensure excellent service delivery throughout the customer journey and work collaboratively with colleagues to enhance customer satisfaction and NPS.
• Assist Branch Manager to develop and implement sales strategies to deepen product detention within existing customer base, promote cross selling opportunities and increase market share towards overall achievement of Retail performance objectives.
• Participate in the branch initiatives to achieve Retail objectives.
• Promote use of remote and digital channels
• Endeavour to deliver exceptional sales performance by identifying and meeting customer needs through sales & cross selling of all Retail products & services.
• Manage complaints in accordance with policies with an excellent turnaround time and ensure proactively and timely solutions provided to customers.
• Assist Branch manager for the planning of the branch activities in order to provide sufficient selling time to team members.
• Assist Branch Manager in the management of the day to day activities of the branch.

People Management

• Build and develop a high performing team through performance development plans & coaching. Ensure that team members are developed to achieve their maximum potential
• Support in managing staff issues, leave and attendance levels and ensure that procedures are followed.
• Ensure that Performance Development Process is understood by all staff members, and where agreeable a Performance Development Plan is in place.
• Identify training needs of the team and effectively support their personal development.
• Drive initiatives to promote staff engagement and motivation.
• Ensure that the team participate actively in Retail activities

Operational Rigour

• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
• Comply with all relevant legislations and regulatory guidelines, Absa Policies, guidelines, and procedures e.g., Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Branch & Cash Operations Guideline, End to End Cash Management.
• Participate in systems administration and adhere to the group IT & IRM security policies.
• Ensure that Branch Security standards and procedures are adhered to.
• Act as BCM Business Unit Owner / Deputy for your unit in line with the bank’s BCM framework, processes, policies, and BCC Statement of Responsibility
• Responsible for managing the vault and all cash supplies and reconciliation of the tills as well as cash sorting and repatriation.

Self

• Agree performance development objectives with the line manager.
• Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development.
• Demonstrate a can-do attitude.

Team Working

• Drive initiatives to enhance team spirit to deliver exceptional business performance.
• Share knowledge experience and best practice with other team members.
• Provide cover for outside home branch when required.
• Work cross functionally with the key service providers to ensure seamless service to our customers.
• Supporting, and where necessary deputize, the Branch Manager to ensure the overall achievement of the Branch objectives.
• Depending on business contingencies, you may be called upon to perform other duties assigned to you by management.

Mandatory Risk and Control objective

Ensure that all activities and duties are carried out in full compliance with regulatory

requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Relationship Exe Commercial Premium

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryOptimise the profit and economic value of portfolios of Premium Business key account clients requiring high complexity commercial banking requirements by focusing:
a) origination efforts to quire new clients;
b) cross-sell to existing client base;
c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base

Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients

Manage Risk Assessment: Adhere to the bank’s policies and procedures and ensure compliance. Take ultimate ownership of the portfolio’s risk management by ensuring a good understanding of both the Bank’s and the clients regulatory and compliance environments.

Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

EducationNational Diplomas and Advanced Certificates: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Junior Ops Specialist

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe IBD Fulfilment team is currently looking for a junior Ops specialist who will manage all elements of operations.

They will ensure that department policies and procedures are always followed and that corrective actions are taken in respect of reported events, discrepancies or inaccuracies. They will also be responsible for the delivery of a range of business-critical processes, optimizing the use of resources to successfully meet and exceed challenging SLAs.

This person will also be accountable for:
– Meeting targets relating to service quality and overall productivity of the department
– Accountable for all aggregate impacts of daily BAU volume demand and resource management to achieve success, whilst also expected to support change requirements as required
– Accountable for developing a culture of continuous improvement within the department
– Responsible for placing the Client at the heart of the operating model, ensuring that only value add services are provided
– Responsible for developing scalability and volume insensitivity, aligning the department to both the
Business strategy and Clients needs
– Accountable for the production and maintenance of process documentation
– Manage technology performance and continuously improve inefficiencies
– Develop and implement strategic change initiatives to improve Client service and/or reduce operating costs
– Be key point of contact for operational responsibilities

Job Description

Accountability: Supervising Operations (30%)

•    Supervise all transactions and administration of STCF, Debt and Agency products and services

•    Track the systematic allocation of work to team members and make adjustments to the workload when there are capability gaps or absence issues to ensure smooth and timeous workflow

•    Verify all transactions processed by team members to ensure that the required standards of work are met during execution.

•    Instruct team members to make corrections as a result of queries and ensure that they understand their mistakes to prevent them in future.

•    Ensure that instructions/transactions received are authenticated, and completed within turnaround times.

•    Ensure adherence to defined quality standards and standard processes to avoid risks to the bank through effective and efficient monitoring of transactions.

•    Escalate all issues that cannot be resolved to the line manager immediately. eg: potential losses, client claims.

•    Coach team members on how to improve their skills, competencies, productivity, and accuracy.

•    Ensure adherence to service level agreements by regularly informing team members of the required turnaround times and checking the production queues for overdue items, report overdue items to the Line Manager and make plans to bring production back on track.

•    Ensure adherence to the filing, archival and retrieval polices in terms of documentation

•    Read Absa and departmental circulars daily and where necessary clarify the content of these with Line Manager to ensure understanding and implementation

•    Collate operational information e.g. volumes processed, book reports, commissions recovered, etc.

•    Compile, review and communicate production statistics to team members to ensure adherence to standards for productivity and turn-around times.

•    Monitor the effective drawing of End of Day reports to control workflow and ensure that all items have been actioned and entries are cleared, escalate unresolved items to line manager

Review and authorize the release of trade documentation prepared by customers to analyze and interpret content through effective application of International Chamber of Commerce (ICC) guidelines:

Uniform rules for demand guarantees applied to guarantees bond and other payment undertakings

International Standard Banking Practice

Uniform customs & practice for doc credits (UCP 600)

Rules on international standby practices (ISP 98)

Uniform rules for bank-to-bank reimbursement under documentary credits

Uniform rules for documentary collections (URC 522)

ICC official rules for interpretation of trade terms (INCO terms 2000)

Accountability:  People Management (30%)

•    Ensure team discipline in terms of professionalism & business etiquette, HR policies and procedures.

•    Execute EOS (Employee Opinion Survey) action items as assigned by the line manager.

•    Ensure that the PD process is vigorously implemented and tracked.

•    Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken.

•   Keep record of team performance for input in performance development process

•  Identify employees that are not meeting short-term productivity or control targets and make recommendations to the line manager to place employees on the Performance Accelerator Program

Accountability:   Compliance & Risk Control (15%)

•    Ensure that team members adhere to filing policies and procedures and comply to archiving and retrieval mechanisms that are in place for documentation.

•    Ensure correct balance of payment (BOP) reporting for exchange control purposes.

•    Coach team members on all the processes and controls in terms of what they need to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.

•    Test a sample of activities on a monthly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to.

•    Coach the team members on areas for improvement and highlight major failures to the manager of the area.

•    Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews.

•    Identify losses due to processing errors or internal fraud in the department. Escalate to the Manager and provide all the required information to allow logging of the Risk and Loss events and participate in the investigations.

•    Explain the requirements for Business Continuity to team members and nominate team members to participate in BCM tests.

•    Explain to team members all changes to policies, processes and procedures that are being planned for the area and ensure that they can incorporate the changes on the effective date.

•    Ensure that team members read circulars that are relevant to the area and answer questions they may have.

•    Ensure compliance with statutory and regulatory requirements, by ensuring that clients are FICA compliant

and by adhering to BOP, Exchange Control Regulations, Trade Based Money Laundering and Absa

Sanctions Screening Policy.

•    Complete all relevant compliance training and be conversant with the relevant regulations that impact on day to day functions.

Accountability: Customer Service (25%)

•   Ensure that the team delivers Excellent Service to all clients within agreed SLAs, by monitoring performance and tracking daily queues

•    Ensure high quality communication to internal and external clients, both verbal and written

•    Satisfy customer needs through the effective and efficient resolution of customer queries escalated from the team, customers or the Bank.

•    Ensure that resolutions are documented and follow up with internal and external customers to ensure that the issues have been resolved to their satisfaction.

•    Assist direct reports with complex queries (e.g. interbank claims, documentary disputes) by explaining to them how to investigate and resolve the issues and checking for their understanding.

•    Maintain quality standards in respect of client service by ensuring team members are trained and aware of standards.

•    Based on observations made when interacting with clients, make suggestions for improvements to transaction flows.

•    Suggest improvement to client solutions based on knowledge of the Trade and Working Capital value chain.

•    Highlight issues and make suggestions to product teams to improve customer service.

•    Ensure that all compliments and complaints are immediately logged on the required system

Preferred experience:

5 years experience in Trade and Working Capital product suite

2 years supervisory experience in Trade and Working Capital

A good understanding of the products and product life-cycles

People Management skillset, with a proven ability to lead and inspire the team

Effective management of team performance

Operational Risk Management experience

Experience in working in a high-pressure environment

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Branch Service Official – Mmabatho

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Branch Service Official – Mafikeng

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Teller – Soweto

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted | Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates | : | : | : | :

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Management Assurance Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary Develop and maintain excellent working relationships with key Business stakeholders across the organisation to drive ownership and awareness of risk and control management and to promote a proactive approach to the management of governance and control.
 Oversight and providing guidance on governance and control matters for the functions assigned to as a Management Assurance Partner (MAP).
 Imploring various control tools, RCSAs, Snap checks, MCIs etc. Highlighting weaknesses & ensuring that corrective action is taken in all cases. Addressing root causes and taking measures to avert recurrences.
 When performing reviews and assurance checks, raising exceptions and ensuring that they are addressed / mitigated against.
 To ensure that that the control environment is business functions and branches is sound and free from material errors and fraud.
 Ensure that the back office supporting roles in branches deliver an efficient and effective satisfactory service.
 As a Map, ensure that all staff in the business areas partnered with are adequately trained to perform respective roles relating to risk and governance.
 Working through governance managers and branch operations managers to maintain a permanent presence in branches and to influence application of best practice in adhering to branch processes.
 To ensure that the business areas partnered with are always operational ready for audit/attainment of green audit ratings.
 Advise and support the Business in the effective identification, assessment and management of its key risks in line with its defined risk appetite, as well a monitor the Business risk profile on an ongoing basis and report any significant changes to the Manager Risk & Control
 Effectively and timely report / escalate key risk and control concerns and ensure that adequate corrective action is taken
 For the business areas partnered with as a MAP, track and validate closure evidence to support timely and efficient closure all control issues arising from governance forums and reviews including External Audit, Internal Audit (IA), Regulatory audits/reviews, peer reviews, conformance reviews, Risk and Control Assessments (RCAs) etc.
 Ensure the effective identification, analysis, reporting and monitoring of significant control issues (MCIs) and further following up to ensure that the milestones are being closed effectively and timely.

Supporting the Manager Risk & Control to ensure the achievement of business performance objectives in an optimum way.

Job Description

Accountability:  Risk identification, Analysis and Reporting – (70%)

Outputs:

• Carry out independent assessments of processes as assigned by the across the business functions to determine whether all associated risks have been identified, and mitigating controls have been implemented.
• Ensure agreed programmes with Line manager – Manager Risk & Control are achieved on time; Observe strict delivery against agreed deadline with minimum follow ups
• Effectively execute conformance/ assurance reviews and ensure that findings emanating from these are included on the Action Tracking Logs.
• Appropriately document control exceptions clearly stating the issue, root cause and suggest corrective action measures which will permanently rectify the noted control exceptions.
• Provide immediate feedback to Manager of Risk & Control where Controls are found not to be effective.
• Report all incidences (noted while performing conformance reviews/ other assurance checks) of failure in controls which could be suggestive of fraudulent activity to the Manager Risk & Governance and the Security Investigations & Fraud Management Team for further action/investigations.
• Draft Reports for all MA reviews done / branch visits are to be completed, (with findings agreed to with responsible area manager and draft report circulated to Manager Risk & Control) no later than 5 days after completion of actual field work.
• Perform various risk and control tasks as assigned within the MA team from time to time.
• Ensure that agreed remedial actions are appropriately documented, timelines are realistic and feasible
• Follow up for all the issues raised from reviews/audits/ checks to ensure completion of agreed actions

• As found relevant to business area partnered with, train and coach staff on effective use of first line of defence tools:

a) How to effectively execute snap checks i.e. how to effectively test the adequacy of controls related to the assigned snap checks

b) Interpretation of policies and procedures relating to the assigned snap checks.

c) Key control which relate to their roles in order to increase adherence to procedures.

Accountability:  Adhoc Reviews (Requested by ABZ Management or Absa Africa) (10%)

Outputs:

• Understand the specific needs for each adhoc review requested
• Conduct the reviews based on the terms of reference agreed with the requester in accordance with the Management Assurance review methodology. (This includes planning, fieldwork reporting and follow up of issues for each review.)

Accountability: Issue Tracking and closure (MA conformance reviews etc) (10%)

Outputs:

For the business area where you are the Management Assurance Partner, ensure;

• Effective tracking of open and upcoming audit issues
• Timely engagement of business remediation teams and other stakeholders
• Effective and efficient QA validation of evidence and completeness of Issue Closure Plan (ICPs)
• Follow up with MA Governance and Reporting Manager on resolution of any subsequent IA queries through engagement of business teams as their MAP

Accountability: Embed a risk awareness culture: – (5%)

Outputs:

• Interpret the Bank’s policies and procedures relating to Governance and Control and ensure that all Team Managers comply.
• Challenge governance managers in business units partnered with on delayed remediation of findings in their areas and where there are overdue audit findings, follow up to ensure timely closure.
• Liaise with Governance managers and business unit heads over their risk events that have been logged on the ORAC system and ensuring correct escalation for any concerns.
• Drive and inspire team managers to deliver exceptional performance within their teams.
• Provide central point of audit reference and expertise to business teams being audited

Accountability: Control Management: – (3%)

Outputs:

• Provide oversight for the Control Issue Management Process to the Business unit partnered with. This includes identification, monitoring, reporting and closing of significant control issues (CIXLS / MCIs)
• Contribution to the effectiveness of the Risk and Control Forum (RCF) which is tasked with overall management of the Control Issue Management Process at country level by providing required information to the MA Governance and Reporting Manager as found required.
• Provide challenge to business units to raise Control Issues of Entity/Country Level Significance where significant control failures have been identified
• Review various information sources to identify potential control issues

Accountability: Risk and Control Assessments, conformance reviews (RCAs): – (2%)

Outputs:

• Participate in the conducting of CPA/ RCSA conformance testing (i.e. independent review of management self-assessment) on select RCAs twice a year (H1 and H2/ As required)
• Highlight and report to business management on any new high and medium RCSA ineffective controls
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

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