Government Employees Medical Scheme (GEMS) Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Chief Corporate Services Officer

Introduction

The position of Chief Corporate Services Officer is vacant. The Chief Corporate Services Officer will report directly to the Principal Officer. The position is based in Pretoria and is a permanent position for employment.

The total remuneration package will be market related and is negotiable, based on qualifications and experience.

The closing date for applications will be Monday, 12 May 2025.

This function is broadly responsible for providing strategic direction and driving the execution of the Corporate Services strategy in alignment with the organisation’s overall goals and objectives. The function leads the Corporate Services Division in delivering efficient and effective services in compliance with legislative and statutory requirements and contributes to the organisation’s strategic success as part of the executive management team.

Duties & Responsibilities

The Chief Corporate Services Officer will be required to provide support to the Principal Officer through the implementation of the following Key Performance Areas (KPAs):

• Provide strategic direction and drive the execution of the Corporate Services strategy aligned with the overall organisational strategy.
• Oversee Corporate Services functions, including Human Resources (HR), Broad-Based Black Economic Empowerment (B-BBEE), and Facilities Management, to ensure the Scheme achieves its goals.
• Ensure the delivery of efficient and effective Corporate Services in compliance with legislative and statutory requirements.
• Lead the implementation of policies, procedures, and strategies related to HR, B-BBEE, and Facilities Management.
• Participate as a member of the executive management team and contribute to the organisation’s strategic objectives.
• Manage recruitment, talent management, succession planning, and staff development programmes.
•  Oversee the implementation of performance management and organisational development (OD) initiatives.
•  Ensure compliance with regulatory requirements, Scheme rules, and relevant HR legislation.
•  Oversee risk identification, assessments, and the implementation of mitigation strategies.
•  Develop and monitor the operational budget for the Corporate Services Division.
• Oversee procurement activities in alignment with organisational policies.
• Ensure the maintenance of office infrastructure, equipment, and compliance with Occupational Health and Safety standards.
• Build and sustain effective relationships with key stakeholders, both internally and externally.

Desired Experience & Qualification

Qualification requirements are:

• Post Graduate Qualification (NQF Level 8) in Business Management or Administration or Human Resources or equivalent in a related field.
• Twelve years of functional experience with between five to eight years in a highly strategic Corporate Services Senior Management role including staff management, budgetary, and leadership responsibility.

Desirable:

• Post Graduate Qualification (NQF Level 9) in Business Management or Administration or Human Resources or equivalent in a related field.
• Experience within the Healthcare industry.

Behavioural Competencies:

• Negotiation and influencing skills – Capable of influencing behaviours, decisions, and outcomes to achieve organisational objectives.
• Communication skills – Demonstrates excellent verbal and written communication skills to effectively share information and engage stakeholders.
• Analytical and problem-solving skills – Applies strong analytical skills to identify issues and develop effective, practical solutions.
• Leadership – Exhibits strong leadership skills, fostering excellence, collaboration, and cohesion within teams.
• Policy development – Skilled in developing and implementing policies that align with organisational goals and regulatory requirements.
• Strategic thinking – Able to think strategically and formulate long-term plans that drive organisational success.
• Corporate project management – Experienced in integrating and managing large corporate projects to ensure timely and effective delivery.
• Conceptual thinking – Excels in thinking conceptually to address complex challenges and develop innovative solutions.
• Coaching and mentoring – Demonstrate the ability to coach, train, and mentor individuals to develop their skills and capabilities.
• Awareness of trends – Maintains awareness of new trends, developments, and best practices within the field to ensure organisational competitiveness.
• Stakeholder management – Builds and nurtures strong relationships with internal and external stakeholders to achieve shared goals.
• Responsibility and reliability – Consistently responsible and reliable in delivering high-quality work and meeting commitments.
• Results-driven – Focused on achieving results and delivering measurable outcomes.
• Action-oriented – Takes initiative and decisive action to address priorities and achieve goals.
• Ethical conduct – Upholds integrity, professionalism, and ethical behaviour in all actions and decisions.
• Resilience – Demonstrates resilience and the ability to thrive in high-pressure environments while maintaining performance.
• Innovation – Continuously seeks innovative approaches to enhance processes and drive organisational improvement.
• Member-centric – Prioritises the needs of members, ensuring high-quality service and value delivery.
• Collaboration – Works collaboratively with others to build strong partnerships and achieve common objectives.

Health Policy Coordinator

Introduction

The position of Health Policy Coordinator is vacant.  The Health Policy Coordinator will report directly to the Senior Manager: Health Policy and form part of the Research and Development Division. The position is permanent and will be based at GEMS’s Head Office.

The total remuneration package for this position is between R 514 314 and R642 756 per annum based on qualifications and experience.

The closing date for applications will be Monday, 12 May 2025.

Duties & Responsibilities

The Health Policy Coordinator will be required to provide support to the Senior Manager: Health Policy through the implementation of the following Key Performance Areas (KPAs):

• Providing comprehensive administrative support to the Health Policy Division by coordinating and scheduling Working Group, Committee and Forum meetings. This includes compiling agendas, minutes, action lists, and following up on action items to ensure timely completion.
• Managing the administration of surveys, including liaising with service providers, disseminating findings, and assisting with quality assurance of presentations to various stakeholders.
• Processing product development proposals by receiving, reviewing, and logging submissions for relevance and completeness in the appropriate systems.
• Coordinating the Product Development cycle, including maintaining product lists and preparing documentation for related meetings and Expert Panels.
• Administering health policy research activities and publications, including coordination of forum and research meetings with internal divisions and external stakeholders.
• Ensuring compliance with budget and procurement policies by processing Expert Panel timesheets and adhering to supply chain management procedures.
• Managing internal and external correspondence related to Health Policy matters with professionalism and attention to detail.
• Participating in assigned projects, identifying potential risks, and implementing risk management strategies as directed by senior management.
• Applying technical expertise in MS Office and administrative systems while serving as the primary point of contact for Health Policy records management.
• Building and maintaining effective relationships with various stakeholders, including research associates, service provider networks, universities, research bodies, and healthcare organizations.

Desired Experience & Qualification

Qualification Requirements:

• National Diploma / Advanced Certificate in Administration or equivalent NQF Level 5.
• A diploma/degree in Healthcare Sciences, Legal Healthcare or a related field will be an added advantage.
•  At least 2-3 years’ relevant experience in Healthcare Administrative position.
• Experience within a Medical Scheme/ Healthcare Sciences environment will be a minimum requirement.

Skills:

• Proficient in computer software such as Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat.
• English Proficiency – Excellent written English and the ability to communicate at all levels.
• Good people, relationship building and networking skills.
• Resilient, assertive and persuasive.
• Attention to detail.

Behavioural Competencies:

• Respect the need for confidentiality and sensitive information.
• To work under pressure to agreed deadlines and adapt to change.
• Be organised and have good time management skills.
• Attention to detail to ensure high quality work.
• To work in a flexible manner including out of hours as and when required.
• Be responsible and reliable.
• Self-Motivated and pro-active.
• Team player with ability to work independently.

Client Liaison Officer

Introduction

The position of the Client Liaison Officer is vacant. The Client Liaison Officer will report directly to the Team Leader and form part of the Client Liaison Division. The position is based in Pretoria.

The total remuneration package is R477 379 CTC per annum, based on qualifications and experience.

The closing date for applications will be Wednesday, 21 May 2025.

Duties & Responsibilities

The Client Liaison Officers will provide support to the Team Leader through the implementation of the following Key Performance areas ( KPAs):

• Visit, interact and assist members in Departments and other public service office as when required.
• Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members.
• Receive Scheme correspondence from members and submit to the Administrative team on a daily basis.
• Follow up with members on outstanding information or documents required by the Scheme finalise business processes.
• Assist the marketing service provider at marketing events by attending to member queries.
• Attempt to resolve all queries at first contact.
• Log all resolved and unresolved queries on a daily basis for reporting purposes.
• Compile a daily activity report.
• Escalate all unresolved queries to the admin team through the team leader on a daily basis.
• Represent GEMS well at all times in line with the mission, vision and values.
• Maintain positive Scheme member and stakeholder relationships.
• Facilitate effective communication between members and the Scheme.
• Compile weekly, monthly and quarterly activity reports for submission to the Team Leader.
• Provide ad hoc information when requested.
• Have extensive Scheme and operational knowledge to assist in resolving member queries.
• Must have the ability to use a computer and required systems to resolve member queries; and
• Market the Scheme to potential members and assist in enrolling them on the Scheme.
• Advice process followed in rendering advice and intermediary services (under the supervision of a Key Individual (KI) or Supervisor where applicable)
• Adhere to the stipulations of the supervision agreement and instruction, guidance, and oversight of the FAIS supervisor and KI. (If under supervision)
• Conducting needs analyses for members, providing guidance, and recommendations, and proposing the most suitable benefit option.
• Providing ongoing option advice to members per their individual needs and goals.
• Ensure advice record is comprehensively completed, sent to the member and supervisor/ KI, and stored.

Desired Experience & Qualification

Qualification requirements are:

• Matric and NQF5, FAIS accredited qualification (As per FSCA published qualification list), Recommended
• RE5 FAIS accreditation is essential
• At least 2 years of industry experience. (Medical Scheme Industry advantegous)
• Date of First Appointment (DOFA) 2 years with FSCA for 1.16 Health Services Benefits (Advantageous)
• Registered with CMS as a fully accredited broker, (Advantageous)
• No longer under supervision (Advantageous)
• Class of Business Health Benefits (Advantageous)
• If not already, must be willing and able to become a FAIS accredited representative
• Fit and Proper requirements, honesty and integrity, and good standing according to Board Notice 194 of 2017 are adhered to including financial soundness, no criminal record and previous regulatory or employer disciplinary findings.
• Passion for customer service.
• Self- motivated and pro-active.
• Attention to detail.
• Good written and verbal communication skills.
• Team player
• Driver’s license (essential).
• Own car.

Actuarial Analyst

Introduction

The position of Actuarial Analyst is vacant. The Actuarial Analyst will report directly to the Senior Manager Actuarial Services and will be based at Head Office, Pretoria.

The total remuneration package will be between R 745 428 and R 931 819 CTC per annum based on qualifications and experience.

The closing date for applications will be Friday, 16 May 2025.

Duties & Responsibilities

The Actuarial Analyst will be required to support the Senior Manager Actuaries Services through the implementation of the following KPA’s:

• Applying actuarial and statistical techniques to provide insights to the scheme.
• Provide accurate monthly and annual projections with appropriate well-considered analysis and risk adjustments.
• Developing and maintaining actuarial and analytical models for the scheme.
• Developing an understanding of GEMS and broader healthcare related data for analytics and providing actionable insights.
• Identify and effectively communicate opportunities to improve efficiencies.
• Analyse industry benchmarks and provide recommendations for improvements for the scheme’s performance.
• Analyse claim trends, identifying problems and root cause issues.
• Analyse provider profile benchmarks, identify trends and develop recommendations.
• Build strong internal stakeholder relationships and meet business actuarial needs.
• Analyse GEMS processes and information, identify key areas of efficiency, effectively communicate intervention and process improvement recommendations.
• Learning and applying statistical and actuarial principles, models and techniques to given tasks
• Preparing feedback papers and reports.

Desired Experience & Qualification

Qualification Requirements:

B.Sc. or equivalent degree in Actuarial Sciences.

Minimum of 0-2 years’ experience in a similar role.

Good progress with A100, A200 exams, with the number of exemptions obtained at university an added advantage.

Skills:

• Problem-solving and analytical skills.
• Accurate and strong attention to detail.
• Good written and oral communication skills.
• Self-starter.
• Team player with ability to work independently.
• Programming skills e.g. knowledge in SAS, R, SQL and a strong interest in programming.
• Computer literate with experience with MS Office, particularly Word, PowerPoint, Excel.

Desirable:

• Have an understanding of the medical schemes industry.

Click here to apply

We wish you all the best with your applications