SANRAL Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Transformation Internship X3

TO	Internal/ External
REPORTS TO	Transformation Officer
DATE	06 August 2025
LOCATION	SANRAL Western Cape Provincial Office: 1 Havenga Street, Oakdale, Bellville. SANRAL Eastern Cape Provincial Office: 20 Shoreward Drive, Bay West, Gqeberha.	X2  X1
APPOINTMENT TYPE	Internships (24 Months)
STIPEND	R8000.00 per Month

INTERNSHIP OBJECTIVE:

The purpose of the position is to provide assistance to SMMEs at the various SANRAL offices relating to tenders and development opportunities. The interns will manage the Supplier Development Desk, and both facilitate the objectives of the Transformation Unit and alleviate the anticipated workload of the Provincial Transformation Officers once the supplier development desks become active.

MINIMUM REQUIREMENTS:

• A Bachelor of Administration in Public Administration / Public management or equivalent qualification.
• No work experience required.

KEY RESPONSIBILITIES:

Under the supervision of the Provincial Transformation Officer, the intern will assist with the management of the Transformation Supplier Development Desk which will includes, but is not limited to:

• Manage incoming queries from SANRAL Transformation Portal, telephonic and walk-ins.
• Manage the query and response register.
• Provide information to SMMEs on SANRAL’s transformation initiatives.
• Utilize the online transformation Supplier Development Desk portal to assist SMMEs
• Monitor queries being received for the purposes of trend analysis.
• Attend Transformation unit meetings and take minutes.
• Attend stakeholder meetings as and when required.
• Collect and summaries the service providers’ tender information from supply chain unit, Project Managers and Provincial Bid Evaluation Committee.
• File and perform administrative work in the Transformation Officers office
• Carry out other duties as assigned by the Provincial Transformation officer.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant for this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Placements will be in accordance with SANRA’s Internship policy therefore proximity of applicants to the relevant SANRAL Offices will be taken into consideration.

SANRAL reserves the right not to fill any internship. 

Only applicants who have never participated in any internship program will be considered. 

3X Project Managers

TO	SANRAL Staff/ External (www.nra.co.za)
REPORTS TO	Engineering Manager
Date	18 July 2025
Grade	D4-Paterson Classic
Salary	Market Related
Location	Eastern Cape Province: 20 Shoreward Drive; Baywest; Gqeberha
Appointment Type	Permanent X 3

POSITION OBJECTIVE:

To ensure project management in respect of specific norms and standards, according to relevant legislation, and the efficient management of resources, time and budgets associated with projects under the incumbent’s control. To develop and maintain excellent working relationships with external stakeholders and to ensure required business results.

MINIMUM REQUIREMENTS:

• B Eng. or B Sc. or B Tech Eng. Degree in Civil Engineering.
• A minimum of 10 years’ relevant experience, post qualification (B Eng. or B Sc. or B Tech Eng. Degree in Civil Engineering), in any of the following fields: planning, design, construction, operations and maintenance, project, and contract management of major roadworks.
• Registered with ECSA as a Professional Engineer or Professional Engineering Technologist.

WORKING CONDITIONS / INHERENT REQUIREMENTS OF THE JOB:

• Travel as and when required.
• Attend Cluster Meetings as and when required.
• Driver’s License.
• Work is performed in a combination of office and construction site environment, as and when required.

SKILLS AND COMPETENCY OF THE IDEAL CANDIDATE: 

Extensive knowledge of relevant industry standards and specifications, as well as the FIDIC suite of General Conditions of Contract and relevant legislation. The ability to demonstrate attention to detail and solve problems in a timely manner. The candidate should exhibit sound and accurate engineering and project management judgment and work well under pressure. Extensive project management experience in the roads sector post ECSA registration.

KEY PERFORMANCE AREAS INCLUDE, BUT ARE NOT LIMITED TO:

Identification of Projects     

• Participates in the identification and prioritizing of projects using data from relevant management systems, network inspections, and personal knowledge.
• Based on requirements of the project, prepare annual budget and program.
• Ensure accurate identification of projects.
• Ensure effective prioritizing of projects.
• Ensure correct allocation of project funds.
• Ensure accurate project scope and realistic timeframes based on relevant requirements.

Procurement Management 

• Participates in the procurement processes for the appointment of consulting engineers and contractors as per the Employer’s standard operating procedures for procurement.
• Prepare relevant tender documentation for appointment of consulting engineers.
• Prepare relevant tender documentation for construction, in association with the consulting engineer, based on the scope of the project.
• Attend tenderer’s briefing meetings and site inspections to brief contractors on services required for project.
• Understands risk identification and analysis in respect of tender evaluations.
• Understands Pricing Schedules and analysis of tendered rates.
• Ensure use of appropriate and correct tender documentation as per specifications.
• Ensure compliance to SANRAL’s procurement policy.

Project Management

• Manages both Consultant and Construction Contracts over the full spectrum of SANRAL projects.
• Visits sites on a regular basis to monitor progress against the project plan.
• Monitors performance of projects through regular meetings with consultants and contractors.
• Ensure that appointed service provider conducts regular site audits.
• Monitors financial performance to ensure the project remains within budget.
• Prepare monthly forecast of expenditure for each project.
• Verify fee accounts and payment certificates prior to approval for payment.
• Review scope of work and potential impact on the budget and request additional funds if necessary.
• Identify possible hazardous locations of pedestrians and vehicles on network.
• Monitor transformation targets in terms of targets on construction projects.
• Identify and manage community development projects.
• Maintain good corporative governance in terms of risks and audits requirements on projects.
• Consider innovation in project life cycle.
• Ensure early identification of problems and mitigation thereof.
• Ensure effective project and contract management.
• Ensure completion of projects on time, within budget and conformance with quality standards.
• Ensure compliance with all technical, financial and quality requirements of the contract.
• Ensure compliance to terms and conditions of the contract.
• Understand the Claims process and ensure that Notices, Claims and Engineer’s Determinations are reported to the Chair of the Claims Committee.
• Understand the Dispute process and the functions of the Dispute Adjudication Board.
• Ensure effective cash flow management.
• Identify changes in project scope timeously.
• Mitigate and report on incidents as and when required.

Specialist Support   

• Heads up and/or actively participates in activities of a relevant technical cluster.
• Shares knowledge and experience with colleagues.
• Pursue research and best practice.
• Involved with development and improvement of specifications for SANRAL.
• Reviewing of Regional Memoranda and contract documentation.
• Ensure quality service delivery through use of appropriate solutions.
• Promote SANRAL’s credibility and promote aims and objectives of SANRAL.

Communication Management

• Maintains good working relationships with all colleagues in all regions and areas of expertise.
• Cultivates and maintains good working relationships with key stakeholders, consultants and contractors.  
• Ensure internal collaboration and co-operation.
• Promote aims and objectives of SANRAL.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Please note that further communication will be limited to shortlisted candidates only.

Please submit your CV online (www.nra.co.za)

Closing date 8 August 2025 

Administrator Intern : O & M X3 

TO	SANRAL External (www.nra.co.za)
REPORTS TO	Mentor
DATE	06 August 2025
STIPEND	R8000.00 per month
LOCATION	KwaZulu Natal: 58 Van Eck Place, Mkondeni, Pietermaritzburg x2  Gauteng: 38 Ida Street, Menlo Park, Pretoria x1
APPOINTMENT TYPE	Internship: 2 years

POSITION OBJECTIVE: 

The purpose of the internship is to provide work-based experience to the suitable candidate in providing professional project administrative support across multiple 

projects to a centralized Project Team whilst developing and maintaining excellent working relationships with all SANRAL stakeholders to ensure required business 

results.  

MINIMUM REQUIREMENTS: 

• NQF Level 6 in Office Management / Business Administration / Project Management or equivalent related qualification. 

KEY RESPONSIBILITIES: 

Under the guidance of the Provincial Operations & Maintenance Manager, the intern will gain exposure to various tasks and responsibilities: 

• Project Administration; 

• Attend and participate in meetings at the office and off-site; 

• As required, record and produce accurate and concise minutes of meetings timeously 

• Assist Project Managers with tender process from tender advert to award of tender 

• Assist Project Managers with editing and compiling of consultant and contractor tender documents 

• Ensure timeous compilation of draft presentations for tender clarification meetings when required 

• Manage completion of the attendance register during tender clarification meetings when required 

• Record and produce tender clarification meeting minutes and distribution thereof 

• Coordinate tender evaluation meetings 

• Ensure that approved memos are filed with responsible person in each region 

• Processing of variation orders 

• Type letters, agendas, minutes and other documents as required, including memos for Board approval 

• Ensure efficient and accurate typing of correspondence 

• Ensure correct profiling of documents on EDMS (SANRAL’s electronic document management system) 

• Maintain databases 

• Uploading documents and drawings into system at project implementation and close out. 

• Cut CD’s, prepare CD labels, envelopes and booklets 

• Ensure project information is available for all audits 

• Provide limited technical input on projects when the project manager is not available. 

• Involvement in Strategic Planning for Regional Network, including reporting, loading and submission of construction reports and drawings. 

• General Administration 

• Coordinate all logistics for project meetings 

• Ensure that all travel arrangements made are correctly and distributed accordingly (local and international) 

• Assist Project Managers when their allocated assistants are not available 

• Attending to public queries where possible 

• Ensure attendance and participation in appointed focus groups and committees 

• Assist in filing and record keeping of Statutory Control applications 

• Communication 

• Ensure continuous professionalism with staff and stakeholders 

• Responding to and / or assisting with project related public queries 

• Liaison with internal and external stakeholders 

• Acquire knowledge of work style preferences & functions of team colleagues 

• Assist with Statutory Control applicants. 

• Perform other prescribed duties. 

EMPLOYMENT REFERENCE CHECKS  

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials. 

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.  

EMPLOYMENT EQUITY 

Appointments will be made in accordance with SANRAL’s Employment Equity plan.  

SANRAL reserves the right not to fill any position.  

Closing date for applications:   13 August 2025 

Please note that further communication will be limited to shortlisted candidates only. 

Applicants who have previously participated in the SANRAL Internship Programme are not eligible to reapply.

Contact Centre Agent

38 X Contact Centre Agents

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Contact Centre Supervisor
DATE	04 August 2025
GRADE	B5 (Patterson Classic)
SALARY	Market-related
LOCATION	Central Operations Centre (COC): 36 Assegai Wood Road, Centurion
APPOINTMENT TYPE	Permanent

MINIMUM REQUIREMENTS

• NQF 5 Certificate in Contact Centre / Customer Service
• Three (3) years minimum relevant experience in a contact centre / call centre environment.

ADVANTAGEOUS:

• Experience in Customer Relation Management (CRM) System
• Experience in contact centre telephone systems e.g. SMARTZ, Avaya

TECHNICAL COMPETENCIES:

• Knowledge of customer care best practices, including handling difficult interactions, empathy, and service recovery.
• Familiarity with call handling processes for inbound and outbound.
• Understanding performance metrics (e.g. Call answer speed, average handling time, first contact resolution), queue management, and shift work expectations.
• Working knowledge of ticketing systems, CRM platforms, call logging software, and communication tools like email, Teams, or chat interfaces.
• Awareness of the importance of data accuracy, POPIA compliance, and protocols for protecting customer and vendor information.

KEY RESPONSIBILITIES

Customer Engagement

• Handle inbound and outbound interactions (all types of queries) via telephone, email, or digital channels across various existing projects (e.g. toll, pothole reports, vendor support etc.) and any new projects as required.
• Respond professionally to customer enquiries, in a consistent manner.
• Research required information using available resources.
• Ensure accurate, courteous, and timely responses in line with service standards.
• Adhere to Call Centre operational requirements and standard operating procedures.

KEY RESPONSIBILITIES (continued)

Operational (Case Management & Query Resolution)

• Accurately log, track and update customer and stakeholder cases using internal systems (CRM, SMARTZ, or project-specific tools).
• Provide customers with accurate product and service information regarding SANRAL’s Value Added Services.
• Resolve Tier 1 issues (First Contact) independently using provided scripts, SOPs and guides.
• Escalate unresolved cases and ensure feedback loops with relevant teams or departments.
• Assist with proactive outbound campaigns as required.
• Support project-specific admin tasks such as data capturing, document verification, and case updates.
• Participate in testing of new solutions/processes and providing frontline feedback for improvement.
• Contribute to Knowledge Management by documenting problems, solutions, and all customer interactions.
• Maintain a high standard of customer service and uphold SANRAL’s professional image.
• Collaborate with internal teams to resolve recurring issues

Reporting and Continuous improvement by collating daily/weekly/monthly ticket volumes, resolutions, escalations, and emerging trends. Report on the system and SLA compliance

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Closing date for applications: 11 August

Please submit your APPLICATION USING SANRAL’s Career Portal.

 Service Desk Agent

POSITION GRADE:

Paterson B5

LOCATION: SANRAL COC Offices, 36 Assegai Wood Road Rooihuiskraal, Centurion 0157

NUMBER OF VACANCIES: X 6                           

POSITION OBJECTIVE:

The ICT Service Desk Agent role has been established as part of SANRAL’s strategic shift to insource critical ICT support functions that were previously outsourced. This role exists to create an internal capability that serves as the single point of contact (SPOC) for all ICT and Facilities-related support queries. By bringing this function in-house, the organization aims to improve service responsiveness, ensure better alignment with internal systems and priorities, enhance user experience, and retain institutional knowledge. The Service Desk Agent will be responsible for the logging, resolution, and escalation of all incidents and service requests in line with ITIL best practices, thereby enabling more agile and integrated ICT service delivery.  

WORKPLACE COMPETENCIES:

• IT Service Management Basics
• Service Desk / Call Centre Systems or Tools
• SANRAL Services and Structure
• Basic Troubleshooting
• Service Standards and SLAs
• Data Protection and Confidentiality
• Customer Focus
• Relationship Building and Influence
• Problem Solving
• Multi-channel Handling
• Time Management
• Multi-channel Handling
• Call Handling Techniques
• Communication Skills
• Computer Literacy

MINIMUM REQUIREMENTS:

• IT Higher Certificate (NQF level 5).
• ITIL Foundation Certificate.
• 3 years relevant in an ICT service desk or IT support environment with hands-on experience in service request and incident management.

KEY RESPONSIBILITIES:

Effective Service Request and Incident Management

• Log, classify, prioritize, and resolve or escalate ICT and Facilities tickets using ITSM tools (24/7 operations).
• Ensure accurate ticket documentation and compliance with ITIL-based procedures.
• Escalate unresolved issues promptly and following up until resolution.

Effective First-Line Support

• Provide end-users with support on hardware, software, printers, email, and telephony.
• Perform basic troubleshooting and remote desktop assistance.
• Managing user access (account creation, password resets, etc.) through Active Directory.
• Knowledge Management and Continuous Improvement
• Contribute to the service desk knowledge base by documenting issues and solutions.
• Promote Continuous Improvements by identifying repetitive issues and propose enhancements.
• Promote available self-service solutions by providing basic end user training.
• Support process adherence by ensuring that all tickets are logged.

Operational and Customer Experience Enhancement

• Provide quick and efficient first-line support to minimize downtime and reinforce trust in the ICT function.
• Perform initial basic network troubleshooting and escalate complex connectivity issues.
• Manage user access control: create accounts, reset passwords, and add users to groups in Active Directory.
• Manage end to end issues through follow-ups on technical cases including escalation to external partners.
• Contribute to Knowledge Management by documenting problems with solutions and how to guides for future reference and training.
• Liaise with relevant teams to ensure resolution of recurring issues.
• Use remote support tools such as TeamViewer, Remote Desktop, or ManageEngine to assist users.
• Ensure tickets are resolved in line with agreed SLA and quality expectations.
• Daily follow ups on unresolved tickets.
• Enhance customer experience by understanding user needs and tailoring responses based on context to demonstrate attentiveness and care.

Reporting and SLA Compliance

• Provide shift-based and daily reports that summarizes tickets logged, resolved, and escalated.
• SLA Adherence / Compliance Reports
• Incident Trend Analysis report that identifies recurring issues and areas for improvement.
• Coordinate user satisfaction surveys and consolidate feedback reports.

EMPLOYMENT REFERENC CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only. 

EMPLOYMENT EQUITY:

Appointments will be made in accordance with SANRAL’s Employment Equity plan. 

SANRAL reserves the right not to fill any position

Closing date for applications:   18 August 2025

Stakeholder Intern X2

EXTERNAL ADVERT 

TO	SANRAL External (www.nra.co.za)
REPORTS TO	Mentor
DATE	06 August 2025
STIPEND	R8000.00 per month
LOCATION	KwaZulu Natal: 58 Van Eck Place, Mkondeni, Pietermaritzburg x1   Eastern Cape: 20 Shoreward Drive, Baywest, Port Elizabeth x1
APPOINTMENT TYPE	Internship: 2 years

POSITION OBJECTIVE: 

The purpose of the internship is to provide exposure and experience in the Stakeholder Engagement at SANRAL, provincial office. This exciting opportunity will enable graduates to work with skilled stakeholder experts on various projects in an aim to fulfil the overall Marketing & Communication Mandate generally and implementation of SANRAL’s fourth pillar Stakeholder Relations To develop and maintain excellent working relationship with internal and external stakeholders and to drive required business results.  

MINIMUM REQUIREMENTS: 

• Bachelor’s degree in Communication / Public Relations or Related qualification. 

KEY RESPONSIBILITIES: 

Under the guidance of the Stakeholder Engagement Coordinator, the intern will gain exposure to various tasks and responsibilities:   

• Providing project administration support to ensure good documentation of stakeholder contact sessions / meeting and assisting with project reporting; 

• Assist the project teams in resolving conflict on projects;  

• Coordinate stakeholder events for the provincial office; 

• Administrative involvement in project meetings, especially pertaining to stakeholder engagements on sites and at local or provincial government level;  

• Attend and participate in relevant meetings; 

• Collate meeting packs;  

• Assist with collation of content for key internal & external communications channels;  

• Type letters, agendas, minutes and other documents as required, including memos for Regional Management approval; 

•  External and Internal liaison with SANRAL stakeholders; 

•  Coordinating logistics for stakeholder meetings;  

• Assist Project Managers with event arrangements; 

• Travel arrangements for the Stakeholder Engagement Coordinator, other internal colleagues and or external stakeholders;  

• Attend to public queries; 

• Ensure continuous professionalism with staff and stakeholders; 

• Cultivate and maintain a good working relationship with key stakeholders; 

• Perform other prescribed duties. 

EMPLOYMENT REFERENCE CHECKS  

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials. 

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.  

EMPLOYMENT EQUITY 

Appointments will be made in accordance with SANRAL’s Employment Equity plan.  

SANRAL reserves the right not to fill any position.  

Closing date for applications:   13 August 2025 

Please note that further communication will be limited to shortlisted candidates only. 

Applicants who have previously participated in the SANRAL Internship Programme are not eligible to reapply.

Click here to apply

We wish you all the best with your applications