Telkom SA (Ltd) Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Ops Specialist: Safety, Health & Environment

Location: Bloemfontein, Free State, ZA

Company: Company

Structural Information

Job number:                     10004697

Job title:                             Ops Specialist: Safety, Health & Environment

Job grade:                          S6

Group/ BU:                       Corporate

Division:                             CEO

Span of control:               0

Reports to:                        Management

REM Functional Area:    HR

Core Description

Provide subject matter expertise on Occupational Safety, Health & Environmental management to Telkom Group and its Subsidiaries, and employees in the region. Enforce and ensure compliance to Safety and Environmental Acts and other applicable legal requirements and Telkom Group SHE policies, standards, and processes by conducting site audits & inspections and contractor management. Execute OHS related risk management activities in the Region, conduct OHS training for employees and contractors and Injury on Duty (IOD) process management. 

Job Responsibilities

Stakeholder Engagement:

• Internal: support regional Executives & Management team and assist in setting up SHE structures in the region.
• External: Engage with external customers (such as Department of Labour, service providers and contractors to ensure safety requirements are met.

SHE compliance Audits and Inspections

• Develop regional Audit plan based on regional high-risk areas and non-compliances.
• Conduct audits, inspections and risk assessments for the region, compile and submit audit report to management/ safety committee/ clients.
• Identify long outstanding or recurring non-compliances.
• Monitor compliance progress/receive notice of intent.

Contractor Management

• Conduct contractor SHE audits, and enforce OHS compliance with regulatory requirements, and Telkom policies and procedures.
• Review and approve safety documents and safety files for contractors.
• Develop and monitor contractor compliance programme.

Provide SHE Subject Matter Expertise

• Identified and evaluate training needs, in conjunction with the HRBPs.
• Lead and support regional safety starts with me campaigns and safety improvement initiatives.
• Keep abreast of Safety, health & environment legislation and regulations and advise business.
• Develop and review Telkom Group SHE procedures and standard operating procedures and enforce compliance.

IOD management

• Facilitate and lead the investigations investigation and root cause analysis as per the Incident Investigation and Reporting procedure.
• Ensure that the Injury on Duty (IOD) procedures are complied with, and that IOD documentation is timeously submitted to the Compensation fund. 
• Assist and support HRBPs and line management on wellness days. 

Core Competencies

Functional Knowledge
Occupational Health and Safety Act; COID Act; Environmental Management Act; Incident Management; OHS Legislation and Legislative Terminology; Governance Compliance; Disaster Recovery and Business Continuity Planning; Report Writing; Deep and proven knowledge of Workplace industry best practices and trends; Risk Mitigation

Functional Skills
Conflict management; Auditing and Risk Management techniques; Disaster recovery techniques; OHS and security performance metrics; OHS Risk Management; Policy and Process Management; Resource Management and Scheduling; Financial Acumen including budgeting; Strategy & Sustainability Inspirational Leadership; Business Performance and Delivery; Interpersonal; Corporate Governance & Compliance; Personal Mastery

Competencies (Behaviour)
Professionalism; Integrity; Emotional maturity; Trustworthiness; Team player; Managing tasks; Seizing opportunities; Challenging ideas; Showing composure; Values Aligned with company Values

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 3 Years relevant experience

Additional Information

Experience:

• Relevant experience in Occupational Health, Safety, Health and/or Environment Management.

Special Requirements

• Valid Drivers license
• Ability to work long hours as and when required
• Willing to travel

Physical Requirements

• None

Click here to apply

Ops Manager: Dealer Financial Management

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information

Job number:                     10031693

Job title:                             Ops Manager: Dealer Financial Management

Job grade:                          M6

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               1-10

Reports to:                        Management

REM Functional Area:    Finance

Core Description

To ensure accurate and timely management of 3rd party and internal channel commission payments through compiling reconciliations, validating claims and invoices, maintaining compliance with agreements, and tracking financial performance across various channels. This role is key to supporting internal and external stakeholders, including auditors, by maintaining transparent, audit-ready records and enabling accurate reporting and financial controls within Openserve’s channel partner ecosystem.

Job Responsibilities

Reconciliation & Reporting

• Compile accurate reconciliation statements for 3rd party channels as per commission agreements and incentive letters.
• Prepare, validate and distribute reports for invoicing, and ad hoc reports.
• Maintain and organize all calculations and reports on shared drives.

Query Management & Stakeholder Support

• Receive, investigate, and resolve commission or incentive queries from internal teams, third parties, and auditors.
• Ensure timely, structured feedback and maintain clear records for all engagements.

Commission Processing & Payment Accuracy

• Track and reconcile expenses and commission payments for various channels.
• Validate dealer invoices for VAT compliance and alignment with Openserve requirements.
• Process input journals and submit accurate data for monthly provisioning and payment tracking.
• Check and validate completed orders for incentive payments.

Clawback & Adjustment Handling

• Manage clawback verifications, approvals, and rectifications in line with Delegation of Authority.

Policy & Process Development

• Contribute to the design, implementation, and maintenance of policies, procedures, and guidelines related to commissions, incentives, and clawbacks.

Team & Performance Management

• Lead and manage team performance through setting standards, coaching, feedback, and corrective actions where necessary.
• Foster a culture of accountability, accuracy, and continuous improvement.
• Campaign management & channel support.

Core Competencies

Functional Knowledge
Business Structures; Dealer and Third-Party Agreements; Commission & incentive payments; Order management systems. Reconciliation; Process Development; Computer Software; Analytical; compliance and audit support; VAT Compliance; Financial Reporting; Audit Readiness

Functional Skills
Customer Relationship Management; Team Participation; Reconciliation Analysis; Analytical; Communicating; Decision Making; Problem Solving; Business Acumen

Competencies (Behaviour)
Motivated; Proactive; Analytical; Detail-oriented; Accountable; Deadline-driven; Collaborative team player with customer-centric mindset; Able to manage high workloads under pressure with accuracy

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 3 Years relevant experience

Additional Information

Qualifications:

• Qualification in Finance, Accounting, or related field.

Special requirements:

• Working knowledge of 3rd party agreements and channel commission processes.
• May be required to work after hours during peak reconciliation or reporting periods.

Special Requirements

• Valid Drivers license

Physical Requirements

• None

Key Stakeholders

• Internal and external finance teams
• 3rd party channels
• Sales
• Audit
• Commercial and Legal teams

Click here to apply

Ops Specialist: Sales Support

Location: Durban, KwaZulu Natal, ZA

Company: Company

Structural Information

Job number:                     10021095

Job title:                             Ops Specialist: Sales Support

Job grade:                          S6

Group/ BU:                       CSB

Division:                             Telkom Business & Home Solutions

Span of control:               0

Reports to:                        Management

REM Functional Area:    Support

Core Description

Ensure timely and accurate execution of all the sales operations processes and procedures and act as a single point of contact to resolve queries and respond to requests from the customers, dealers and sales staff. To pro-actively interface with all relevant departments and possibly external partners, including management. To interface and interact with the Dealer or channel partners.

Job Responsibilities

OUTPUT 1
Solved Customer/ Dealer Problems
SUB-OUTPUTS
Gather information and determine root cause

Identify and implement possible solutions
Escalate customer care issues
Provide reports for management
RANGE
Dealer and customer related queries
Dealer related complaints

High level escalations
OUTPUT 2
Registered Dealers
SUB-OUTPUTS
Process vendor applications paper work
File and store Dealer Agreements, annexure and vendors documents
Coordinate interdepartmentally and within the sales operations team to ensure dealers are loaded on the various systems
RANGE
Dealers
WASP dealers
Sales Channel
OUTPUT 3
Processed Orders
SUB-OUTPUTS

Maintain Order queues & Process orders as requested
Coordinate interdepartmentally and with external appointed companies to ensure prompt delivery of order
Monitor progress of order and provide clear, concise and timeouts feedback to customer and all other relevant stakeholders
RANGE
All product related orders
OUTPUT 4
Provided Support
SUB-OUTPUTS
Manage and Maintain all Sales Operation IVR
Provide admin support to Dealers & WASP business partners
Manage and Maintain all Sales Operation Mailboxes

Provide admin support
RANGE
Dealers
Customer complaints
Dealer inbound calls
Dealer loading of users
Sales staff
Management
Dealer emails
Systems, e.g pricing lists on SAP
RICA Support

Other departments

Core Competencies

FUNCTIONAL KNOWLEDGE
Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication; Telkom Processes & Procedures
FUNCTIONAL SKILLS
Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication; Customer Liaison

Certifications

• None

Education

• NQF 4: Grade 12

Experience

• 5 Years relevant experience

Additional Information

Experience:

• Commercial/ Sales admin/ experience.
• Experience in a mobile environment is a prerequisite.

Special Requirements:

• Excellent telephone manner and communication skills.
• Attention to detail.
• Effective, efficient and accurate work manner.

Click here to apply

Manager: Global Capacity Ops & Connect

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information

Job number:                     10008492

Job title:                             Manager: Global Capacity Ops & Connect

Job grade:                          M5

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               5-10

Reports to:                        Senior Management

Core Description

Responsible to manage, evaluate and execute purchases and leases of international submarine cable capacity and connectivity. Plan, record and manage the existing and ongoing utilization and revenue generating potential of International Submarine Cable facilities and connectivity. Provide Global Capacity solutions and support to the Wholesale Marketing and Sales groups to ensure optimal benefits for Telkom in its submarine cable capacity decisions. Plan, perform, contract and manage international trading (purchasing & selling) of submarine cable capacity & connectivity. Perform the Submarine Cable Network Administrator (NA) functions for which Telkom has been awarded the contract.

Job Responsibilities

Perform the Submarine Cable Network Administrator function (65%)
– Commercial records, C&MA contract interpretation and contract policing
– Establish necessary systems, processes, rules to perform the NA function
– Support submarine cable WG’s on transmission technology, routing, assignment, interface and
– Design, establish & perform consortium upgrade calculators
– Establish and manage all aspects of the consortium transmission plans of the submarine cable networks
Responsible for the integration and execution of business drivers and key business objectives (10%)

– Build relationships with relevant stakeholders by building and managing internal and external customer relationships
– Obtain required information from key role players
– Manage, evaluate and execute purchases and leases of international submarine cable capacity and connectivity
– Plan, record and manage the existing and on-going utilization and revenue generating potential of International Submarine Cable facilities and connectivity
– Plan, perform, contract and manage international trading (purchasing & selling) of submarine cable capacity & connectivity
– Implement and contribute to Business Plan & design operational plan for environment
Manages people performance and development (20%)
– Identify targets & goals for environment
– Set and manage performance of section
– Ensure quality & timelines are met
– Drive implementation of solutions
– Monitor and measure success
– Apply performance measures and incentives in a fair and equitable manner
– Compile and execute Human Capital plan
– Provide people management to the team
– Compile human capital plan and work force planning
– Provide appropriate training and development initiatives
– Establish conducive work environment
– Provide team leadership by providing targets and measures for productivity and increased revenue flow
– Establish an enabling work environment and culture for optimum staff performance
– Enable employee satisfaction measures
– Motivate, lead, guide and mentor staff

Manages finances (5%)

Core Competencies

FUNCTIONAL KNOWLEDGE
Business Processes; Legal Procedures; Global Capacity Business; Financial Management; Planning; Processes; Problem Solving; International Network Infrastructure; International Protocol
FUNCTIONAL SKILLS
Planning; Decision Making; Problem Solving; Interpersonal; Communicating; Negotiation Techniques; Analytical
ATTITUDES/ LEADERSHIP COMPETENCIES
Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)

Certifications

• None

Education

• NQF 7: 3 year Degree in Engineering or Telecommunication

Experience

• 7 years experience, of which at least 2 years on supervisory level

Additional Information

Qualifications:

• Degree in IT/ Engineering, Computer Sciences OR BComm in Engineering or Telecommunication.

Special Requirements

Physical Requirements

• None

Key Stakeholders

• Wholesale Marketing and Sales

Click here to apply