Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Cashier

Job Reference Number: SI-413
Department: Cashiering : Cashiering
Business Unit:
Industry: Admin/Office Support
Job Type: Permanent
Positions Available: 2
Salary: Market Related

Are you ready to take the next step in your career? We’re looking for a dynamic and driven individual to join our team in the role of a Cashier. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Main Purpose of the Job

 Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Education, experience, and competencies required.

•  Grade 12
• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage.
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Attention to detail
• Checking (accuracy in the handling and recording)
• Following Instruction
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• English verbal communication skills
• Numeral skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction
• reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic computer skills

Accreditation / Registrations / Licenses

• Meet the requirements for a gaming licence.Work Condition & Special Requirements
• Ability to work shifts that meet operational requirements.Legislative / Regulatory Compliance
• Gaming Regulations / FICA regulations.

Please Note:

Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.   

Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)

People living with disabilities are encouraged to apply.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

 Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Job Requirements

Job Scope and Responsibilities

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Count Administration

• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system.
• Report on any suspicious transactions.
• File documentation.

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.

Know How

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Click here to apply

Handyman (Waterpark X 1, Workshop X 4)

Job Reference Number: SI-300
Department: Prop – R&M : Repairs & Maintenance
Business Unit:
Industry: Civil/Building
Job Type: Permanent
Positions Available: 5
Salary: Market Related

Are you ready to take the next step in your career? We’re looking for a dynamic and driven individual to join our team in the role of Handyman. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Main Purpose of the Job

• Responsible for performing multiple first line repairs and maintenance tasks throughout the day, which could include, but is not limited to: carpentry work; electrical; plumbing; painting; HVAC; flooring; and general facility repairs.

Education, experience and competencies required.

• Grade 12 or equivalent National Technical Certificate
• Minimum of 1 year experience in a general maintenance repair
• Initiative
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results
• Working experience of SHE legislation and standards
• Use and storage of tools and maintenance equipment
• First-line troubleshooting in areas of:
  • Carpentry work
  • Electrical
  • Plumbing
  • Painting
  • HVAC
  • Flooring
  • General facility repairs
• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (weekly) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure the department achieves its SLA with the units.
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
• Supervises progress, results and service offered on the shift.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the manager for resolution.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements.
• Manual dexterity, overall coordination and good balance are required.
• Ability to stand, walk, and move rapidly for an eight (8) hour work shift. Ability to bend, stoop, twist and turn, climb stairs and on trucks. Ability to perform repetitious arm and wrist movements.

Please Note:

Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.  

Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)

People living with disabilities are encouraged to apply.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Job Requirements

Key Performance Areas

General, Equipment, Infrastructure and System Maintenance

• Check in with services office for scheduled jobs after the completion of each job and at the end of each workday.
• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to various equipment and systems installations, repairs, and upgrades in line with scheduled repairs and preventative maintenance plans.
• Conduct investigations and diagnose system or equipment faults.
• Troubleshoot and complete routine and light repairs in line with identified faults.
• Inspect and audit supplies, machinery and systems and address any risk areas.
• Assist tradespeople with electrical, plumbing or HVAC repairs.
• Complete minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
• Perform general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
• Perform general plumbing activities: Toilets, faucets, fix leaks, etc.
• Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, polish floors, staining, pressure washing, roofing and windows.
• Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs.
• Adjust system settings and conduct performance tests using specialized tools.
• Keep management up to date and feedback on status and challenges with regards repairs and installations.
• Store and secure parts and tools needed in line with regulations and SOPs.

Maintenance Compliance

• Inspect and test different systems to ensure compliance with safety regulations.
• Store maintenance assets; technical stock and parts in line with regulations
• Maintain Personal Protective Equipment in line with specifications and regulations.
• Keep up to date with latest safety, health and environmental regulations and update skills in line with updated equipment and systems, as well as regulations around HVAC requirements.
• Keep up to date with policies and procedures for installing, maintaining, and repairing HVAC equipment or machinery; as well as revised testing or installation procedures, and align practices.

Click here to apply

Gaming Technical and Floor Assistant X10

Job Reference Number: SI-426
Department: Slots Technical : Slots Technical
Business Unit:
Industry: Technical
Job Type: Permanent
Positions Available: 10
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Job Purpose

Responsible to service and clean the components on gaming related equipment to required  standards to prevent failures

Key Performance Areas

Duties and responsibilities include:

Maintained Gaming Product

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks,
• Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table
• Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed
  
  Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment
  
  Customer Service

• Provides accurate guest information including promotional information
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
• Be available and interact with guests to assist with queries

Job Requirements

Education

• Grade 12 academic (with at least a C symbol in Natural Science and Mathematics) or
• Grade 12 technical (with at least a C symbol in Maths and Electronics/ Electrical) or
• N3 – Electric/ Electronic

Work conditions and special requirements

• Meet the requirements for a gaming licence
• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job

Skills and Knowledge

Core & personal behavioural competencies

• Analytical skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Emotional resilience

Technical proficiency competencies 

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient Gaming Technical Standards 30% computer skills

Equity

lease Note: Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions. 

Click here to apply

PR Communications CoOrd

Job Reference Number: SI-425
Department: Mrk – Oth : Public Relations, CPX
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related

A vacancy for a PR & Communications Co-Ordinator has become available at Sun City Resort – Marketing Department, Rustenburg, Northwest Province.

Job Description

Job Purpose

Responsible for the planning, co-ordination and implementation of PR, content and communication initiatives and events respectively to enhance the image and reputation for the business unit’s brand as the entertainment and casino establishment of choice. 

Key Performance Areas

Public Relations/Communication Co-Ordination

Check all public communication from a company perspective to ensure brand is promoted and maintained.

Plan, co-ordinate and host media launches, events and activations.

Regularly communicate with media and other partners to keep them up-to date with expectations and events information.

Research and distribute correct protocols for events involving participants of varying cultures and prestige.

Write communication and messaging to be distributed to guests, the media and internally to staff.

Be present during events and activations to ensure a seamless execution in line with plans.

Compile comprehensive communication plan & social media plan to brief all stakeholders with the detail of the events and activations.

Collaborate with Group Digital and co-ordinate and finalise digital, social media and online (website/newsletters) content in line with the social calendar.

Meet & Greets with guests and VIPs.

Planning, organising and implementation of events, activations, launches etc.

Design and co-ordinate content briefs (Sun Radio, collateral, brochures etc).

Co-ordinate and attend Commercial filming and photoshoots.

Co-ordinate and execute site inspections for the business unit as required.

Stakeholder Engagement

Co-ordinate and consolidate content including social media from the various marketing and other functional areas with regards the development and delivery of internal communication messaging around events, promotions and other initiatives to all staff to ensure cohesive messaging aligned to corporate brand and corporate culture.

Meet with functional managers to understand briefs for content creation and requirements.

Co-ordinate PR / social media / communication functions / set-up requirements between multiple departments.

Liaise with external stakeholders (including the media, agencies, etc). and co-ordinate requirements.

Follow-up with suppliers, agencies on the delivery of PR outcomes (consumer and corporate) in line with brief requirements.

Problem Solving

Think and apply business acumen and sound common sense in the implementation of multiple, at time substantially different procedures, standards and precedents.

Interprets customer requirements in terms of services available and the applicable constraints.

Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority; Considers all the facts, options and possible outcomes prior to making decisions; Works independently, and is orientated towards solving customer queries.

Work Conditions and Special Requirements

Ability to travel locally.

Ability to work shifts that meet operational requirements.

Job Requirements

Education

Grade 12.

1–2-year Diploma in Marketing / PR / Communication is preferred. 

Experience

Minimum of 2 years’ experience in marketing.

Exposure in the gaming industry is preferred. 

Skills and Knowledge

Dealing with customers

Conflict handling

Planning and implementing

Collecting information (including listening, asking questions)

Problem-solving

Clerical administrative functions

Reviewing / evaluating (feasibility / compliance / alternatives/ etc)

Liaising and co-operating with other teams

Public Relations / Developing relationships 

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

POPI Act Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Click here to apply

Receptionist (Re-Advertised)

Job Reference Number: SI-380
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Job Purpose

The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering 

Key Performance Areas

Prepared Work Station

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities

Delivered Reception Services

• Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
• Interact with guests and complete procedures on guest’s check-in and check-out of
• the hotel; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Deal with special requests from guests (like booking theatre tickets or storing valuable items)
• Inform guests of the services and accommodation rates in the hotel
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, email and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
• Administer own float and conduct cash-ups at the end of the shift.
• Be present at the reception desk and maintain proper decorum at all times.
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

Grade 12

Experience

2 years experience in a customer service environment, preferably in a hotel environment 

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Knowledge of an additional language (relevant to market) is an advantage

Technical competencies

• Hotel Product Knowledge (facilities and activities)
• Front desk procedures
• Forex and cashiering knowledge
• Communication skills – Good command of the English Language (Understand, Speak, Read and Write)

• Telephone skills
• Listening skills
• Proficient computer skills (MS Office, Opera)
• Upselling skills

Core behavioural competencies

• Dealing with Customers (including managing conflict)
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Player
• Presentable, courteous individual

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

Bartender x10

Job Reference Number: SI-224
Department: F&B : Walk Up Bar
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 11
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Job Purpose

To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed 

Key Performance Areas

• Prepared Work Area
• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or service station
• Service Execution
• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• Bar Standards
• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Customer Engagement – Identify customers and understand their preferences

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

• Grade 12 preferred or Grade 10 (with relevant experience) 

Experience

• 2 years previous experience as a bartender 

Skills and Knowledge

• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Technical competencies
• Beverage / Cocktail Product Knowledge
• Barrister skills an advantage 
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Ability to follow Instructions as provided and ask questions as required
• Team co-operation

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

Events and Entertainment Co-Ordinator

Job Reference Number: SI-441
Department: Mrk – Oth : Marketing
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Job Purpose

To oversee the planning, coordination, and delivery of an extensive portfolio of complex entertainment and events, including Grand Arena performances, suppliers, artists, entertainers, and related activities. The role is dedicated to delivering a world-class entertainment experience that enhances the brand’s reputation, strengthens its public image, and positions GrandWest as the entertainment establishment of choice.

Key Performance Areas

Events / Entertainment Planning
• Have an up-to-date understanding of facilities and products available for events
• Update the events calendar
• Attend pre-event meetings and work with client to understand their event / entertainment requirements
• Offer solutions inline with specifications and client requirements aligned to the technical rider and event plan 
• Use any opportunities to upsell on the event
• Co-ordinate logistical arrangements as per itinerary i.e transport, accommodation, food & beverage, etc
• Track client billing instructions against the deal sheet for each event 
• Compile event info sheets and distribute to relevant stakeholders and departments
• Ensure all marketing elements are inline with the brand CI guidelines 
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required
• Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the relevant departments.

Events / Entertainment Delivery
• Compile the running order schedule to accurately reflect client requirements
• Ensure all event contract details are accurately captured and inputted onto the approved contract template in M-Files, maintaining compliance and consistency.
• Check that the venue set up meets technical and client requirements
• Co-ordinate backstage/venue/entertainer/crew deliverables as per production schedule 
• Perform regular venue checks and escalate faults to Maintenance or IT for prompt action
• Communicate regularly with relevant stakeholders, inform client or relevant departments of potential problems, changes, and additions to technical resources
• Conduct all entertainment checks at least one hour before event starting time
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all relevant stakeholders
• Complete post event administration including event information documents, arena attendance figures and billing.
• Store and secure operating and entertainment equipment in line with the standard operating procedure.

Stakeholder Engagement
• Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event.
• Collaborate with suppliers and contractors to secure event requirements, driving cost-effective solutions within the approved budget Liaise with suppliers in design and delivery of the entertainment / event requirements
• Liaise with multiple departments in the co-ordination and execution of entertainment events including F&B, security, gaming, marketing,etc.
• Liaise with marketing management to evaluate the post-mortem of the event.

Job Requirements

Education

• Grade 12
• 3 year Diploma in Hotel Management is preferred  

Experience

• Minimum of 2 years experience in the entertainment industry

Skills and Knowledge

Core Behavioural Competencies

• Dealing with customers
• Conflict handling
• Planning and implementing
• Collecting information (including listening, asking questions)
• Problem-solving
• Clerical administrative functions
• Reviewing / evaluating (feasibility / compliance /alternatives/ etc.)
• Liaising and co-operating with other teams
• Public Relations / Developing relationships

Technical / proficiency competencies
• Events Planning and co-ordination
• Strong English Verbal and written communication skills
• Business acumen
• Digital acumen
• Networking skills
• Financial awareness
• Emotional resilience and ability to handle pressure
• Proficient computer skills (MS Office / Mfiles/ IFS )
• Professionalism

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

HR Consultant

Job Reference Number: SI-444
Department: A&G – HR : Human Resources
Business Unit:
Industry: Human Resources
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

 Job Purpose

The HR Consultant will be responsible for the implementation of all HR processes, projects and activities throughout the life cycle of the employee at a business unit level; ensuring sound advice and the seamless and consistent delivery of the services to line management and employees in line with company procedures and compliance standards.

This will include the delivery and updating of the HR Information Management System and data integrity;  recruitment and selection processes; governance, project and change management & reporting; the implementation of employee relations practices; consultation and advice to line on people management policies and practices; talent and learning practices for the unit; as well as performance consulting, in line with legislation and Sun International standards.

Key Performance Areas

Delivery of HR Operational Services
• Understand and implement the people strategy to support business operations
• Partners with management to understand performance, productivity and other people challenges; be able to diagnose the issue and provide solutions to improve people practices across the business
• Facilitate all recruitment, selection and assessment processes; including advertising, interviewing, reference checking, vetting; appointments  
• Facilitate the relocation and onboarding of employees onto the complex; ensuring employees experience an onboarding and employment experience in line with Sun International’s EVP and brand
• Be able to explain payroll and benefits queries and disputes
• Work with management to understand and troubleshoot queries and employee relations issues being experienced within the operations – including the facilitation of the grievance and disciplinary processes
• Proactively engage with all stakeholder to “feel the pulse” of the Business unit and actively communicate with operational teams on changes and challenges taking place; ensuring resolution
• Work with management and staff to implement the Sun Way Culture and Sun values
• Work with management and staff to facilitate and improve employee engagement projects

HR Data Integrity & Reporting
• Capture changes in the HR System in line with operational changes and changes to employee’s personal information and employment
• Facilitate the flow of paperwork to support these changes, ensuring that all stakeholders (e.g. payroll) are informed timeously
• Update personnel files 
• Update the data integrity in the HR system ensuring that it is complete and accurate
• Prepare audit documentation in line with policy and procedure and implement any remedial action plans
• Leave liabilities and sick leave balances are tracked and addressed with relevant HODs
• Compile and monitor reports on all people processes and analytics for the business
• Compile relevant reporting for the unit; and track Employment equity and skills development statistics for the business unit

Performance Consulting
• Facilitate the performance management process, and assist operators with any challenges or concerns they may have from a process perspective
• Tracks and analyses performance results across the business operations to identify individual opportunities and performance gaps. 
• Where trends are identified conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the root cause of the issue.
• Make recommendations to improve performance 
• In collaboration with the COE, facilitate learning solutions relevant to identified gaps
• Be a change agent and communicate on change plans within area of responsibility.
• Participate and assist operators with the implementation talent and career processes 
• Implement transformation plans and initiatives for the business unit in line with targets and policy

HR Governance
• Understand and execute against the standard operating procedures for HR Processes
• Be the custodian of HR processes when interacting with operations and an advisor with regards the processes and tools
• Monitor compliance of HR Practices in line with labour legislation; BBBEE targets, Gaming Board regulations and policies of Sun International;
• Escalate areas of concern to HR Management in order address and resolve.


HR Project Implementation
• Understand the objectives, measures, benefits and deadline requirements for the completion of HR projects
• Co-ordinate and implement HR projects and deliver work as defined in the project plan and deadlines
• Co-ordinate activities for operational areas and communicate on relevant activities with stakeholders in the business operations 
• Provide feedback to HR Management on any challenges, obstacles, successes to implementation
• Monitor delivery and prepare reports on the progress on the implementation plan for areas of responsibility 
• Update electronic files to ensure that all information is appropriately documented 
• Trouble shoot and support the operators by providing relevant information or escalating when required to ensure resolution
• Encourages the integration of organisational values, with the culture and the Employees’ ways of working
• Assist with the scheduling of communication and other events to implement change practices and ready the unit for changes taking place
• Prepare communication as required 
• Provide input around identified risks and recommendations linked to the project


Learning & Development Administration
• Capture and update training events and records in the learning system 
• Capture all skills spend in the system
• Track skills spend and documentation for BBBEE reporting
• Assist in the compilation of skills development data for reporting purposes
• Co-ordinate induction processes to support onboarding
• Co-ordinate and assist in the professional facilitation of compliance programmes when required e.g. RGP
• Co-ordinate logistical arrangements for facilitated learning programs on site
• Co-ordinate and track learnership contracts and documentation for the business unit
• Co-ordinate logistics and prepare filing for audits taking place on site


Stakeholder Engagement
• Be available and respond to daily queries in the areas of HR Policy, recruitment, onboarding, performance management, employee relations and labour legislation
• Initiates and sustains continuous dialogue with the Operational teams on change issues, and partners in exploring options for resolving the issues.  
• Maintain relationships with key HR stakeholders (including management, payroll, Group COE, staff and HR colleagues) through delivery against requirements and deadlines ; 
• Stay informed of HR practices, policies and labour legislation.
• Build trusted and respected relationships with internal stakeholders, and be a sound and credible counsel for operating teams
• Act as a point of contact for learning providers and BBBEE auditors

Job Requirements

Education

B. Degree in Human Resources Management

Experience

Minimum 5 years experience in HR, including 3  years experience as an HR Officer

Skills and Knowledge

Core behavioural competencies
• Planning
• Decision-making
• Evaluating & Developing HR competence
• Results orientation
• Developing relationships
• Service orientation
• Analytical thinking 
• Managing risk
• Motivating others

Technical / proficiency competencies

• Interviewing Skills
• Employee Relations Processes
• Labour legislation
• Functional HR knowledge – including recruitment, learning & development; performance management; talent management; workforce planning
• Change Management
• Remuneration & benefits
• Business Acumen
• Project Management
• Proficiency in MS Office; Peoplesoft
• Communication skills (Verbal and Written)
• Personal Credibility & integrity

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

VIP Personal Host

Job Reference Number: SI-445
Department: VIP Gam : VIP Gaming
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Job Purpose

The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers. The role needs to acquire, build and retain relations with VIP gaming customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations.

Key Performance Areas

Duties and responsibilities include:

VIP Customer Relationship Management  
• Act as a host in gaming areas whilst the customer is engaged in play
• Check product and service standards in Prive operating areas and ensure all necessary checks are performed 
• Co-ordinate transport for VIP customers as and when required
• Conduct meet and greet processes for VIP customers on arrival and departure from the property and at special events to build relationships and secure business, as per SOP 
• Handle any complaints, disputes and suggestions and escalate when required
• Co-ordinate and arrange for customer excursions, activities and requirements during their stay
• Check hotel rooms and include room drops and welcome packs for designated VIP customers, in line with preferences 
• Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, Sun-extra player offers, transport prior to arrival and also during their stay 
• Actively manage customer profiles in CRM
• Leverage off direct marketing offers and promotional events in order to encourage an increase in visitation by VIP customers to the property
• Obtain feedback from clients with regards their experience
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice 
• Be aware and identify market offerings on and off site to assist in entertaining customers
• Host and entertain VIP gaming customers as required 
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Recognise customers on special occasions including birthday and other important dates

Delivered Customer Acquisition New & Reactivation Plans
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Conduct a competitor analysis to identify gaps and opportunities for new and reactivation customer acquisition initiatives
• Attend gaming events with acquisition customers to raise awareness around the property’s brand and VIP program, as required
• Acquire leads received via the Gaming system and respond to these leads 
• Leverage existing relationships with the potential to acquire and move clients to SI properties
• Manage VIP customers using CRM in line with targets

Delivered Customer Retention & Growth Plans
• Plan, co-ordinate and attend VIP gaming events to build and grow relationships with key VIP customers
• Develop relationships with clients to retain and grow customer loyalty within the VIP operation through, by selling products, services and experiences relevant to the customer
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Communicate and conduct regular follow-ups with existing and potential VIP gaming clients to maintain the relationship
• Manage specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth 
• Manage VIP customers using CRM in line with targets
 
VIP Administration & Reporting
• Accurately update clients’ CRM profiles with preferences and update Casino Management Program (CMP) on an ongoing basis in order to maintain data integrity
• Complete all relevant data in a common departmental drive in relation to new and “hot” players
• Log records of key customer activities (including invites, birthdays, activations, complaints) and communications into the CRM system 
• Record ROI’s and complete “Event input template” for all functions and VIP initiatives 
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

Stakeholder Relationship Management
• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Update hotel operations timeously of any changes to billing requirements
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships
• Continuously engage with clients to establish and grow loyal relationships for SI
• Coordinates the distribution of information to all relevant departments on the property
• Attends gaming and VIP meetings and provide relevant feedback and information to management and the department

Job Requirements

Education

• Grade 12

• 3-Year Tertiary qualification in marketing is an advantage 

Experience

 • Minimum of 5 years’ experience in a guest relations within the gaming and hospitality environment 

• Previous supervisory and management experience is an advantage

• Meet all requirements for a key gaming licence

• Required to work irregular hours in line with operational requirements

• Linguistic skills in Mandarin / Cantonese an advantage 

Skills and Knowledge

Core behavioural competencies
• Deciding
• Planning
• Building & Developing relationships
• Problem-solving
• Influencing
• Encouraging co-operation
• Selling
• Dealing with customers
• Conflict handling skills
• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality
Technical/Proficiency competencies
• Advanced Written and Verbal English communication skills
• CRM systems
• Proficient computer skills – MS Office
• Negotiating skills
• Networking skills
• Telephone skills
• Manipulation of system data
• Knowledge of Sun International policies and standards
• Knowledge of gaming industry
• Legislation – including POPI, FICA requirements

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

Retail Cashier

Job Reference Number: SI-440
Department: Other Ops : Kopen
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Situated in the picturesque Breede River Valley, and only an hour’s drive from Cape Town, the Golden Valley Casino is one of the most intimate casinos in the Western Cape. Whether you are in town for a small conference, travelling through Worcester or planning a weekend gaming getaway, this Worcester Casino will give you a taste of friendly Boland hospitality.

Job Description

Main Purpose of the Job

Responsible to accurately process all guest billing transactions and access control for the Retail in accordance with the required standards of the Company. 

Key Performance Areas

Prepared Work Area 

• Check trading area and ensure all equipment’s (TV and video, micros systems and cash registers) for service are functioning and ready for service.
• Check cleanliness of store, station and surrounding
• Communicate and follow-up on the correction of any equipment faults or defects 

Cashiering Services 

• Handle all billing transactions for customers visiting and purchasing items from various retail stores
• Reconcile payments to stock sold in the system
• Participate in stock control processes
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required) 

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Be able to pass on all product information (including promotion information, functions, facilities, etc.) to guests
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

• Grade 12 

Experience

• Previous cashiering experience is an advantage
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements  

Core and Personal Behavioural Competencies

• Problem Solving 
• Collecting Information (listening; asking questions)
• Team co-operation
• Dealing with Customers
• Following Instructions
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / proficiency competencies 

• English verbal communication skills
• Numerical skills (calculations) 
• Cash / credit transaction knowledge
• Cashiering equipment usage and maintenance
• Cashiering administration  
• Retail Product Knowledge
• Basic computer skills

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

Gaming Technical Manager

Job Reference Number: SI-434
Department: Slots Technical : Slots Technical
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Time Square is recruiting for Gaming Technical Manager

Job Description

Job Purpose

*The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations; legislative requirements and company standards 

Key Performance Areas

Delivered Gaming Technical Plans *Understand the Group Technical planning and delivery strategy and align Unit Strategy *Conduct SWOT analyses and feasibility studies * Develop strategic objectives for the Unit’s gaming technical deliverables * Facilitate the management and achievement of milestones of deliverables ** Understand and integrate leading trends and technology with regard to surveillance and security practices *Conduct a risk analysis of the business unit areas concerning internal and external risk and compliance management *Manage and allocate people and operational resources *Align practices with EE, SD, and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property * Act as a Subject Matter Expert on gaming technical issues for the unit * 

Gaming Technical Standards & Governance: * Oversee the development and availability of gaming technical standards and processes at  a unit level – ensuring they are updated and communicated *Integrates Group standards into Unit Operations * Monitor and align practices with new legislative compliance, gaming regulation requirements, and security protocols *Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business. *Conduct weekly walkabouts of work areas, both front-of-house and back-of-house areas to monitor compliance *Conducts control self-assessments * Ensure all staff are trained and found competent against job requirements *Works with internal stakeholders (surveillance, security, and internal auditors) to identify risk areas and address these *

Technical Gaming Product: *Identifies product performance and makes recommendations to address opportunities and gaps *Build a business case to motivate gaming enhancements and obtain stakeholder buy-in * Compile and coordinate plans for the execution of new projects and machine moves *Implement and manage approved projects in line with timelines and budget *Measure and conduct post-mortem feedback on the implementation of new projects *Shares unit successes with other operation Reports: *Complete the following reports in line with the relevant requirements: *Gaming Board reports *Investigative/ Audit Reports *Monthly Financial Review reports *Risk Reports *Month-end reports *FIC reporting

People Management: *Provides direction and support to management and employees concerning surveillance, compliance, and security policies, procedures, initiatives, and innovations *Provides motivation and leadership to promote positive working relationships and employee relations within the department *Track, measure, and enhance employee engagement *Identify and manage training, coaching, and development requirements in line with strategic plans, e.g. skills shortages, succession plans, and talent to build a solid talent pipeline *Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) *Source and Select talent as per the EE plan ** Drive the employee value proposition ** Performance Management and coaching of reporting managers to ensure KPAs are achieved *Facilitates a performance management culture *

Budget Management: * Financial Management for the Unit Gaming Technical function including: *Budget *Cost management *Capex * PIP and forecasting *Financial reporting for the function *

Customer Experience Management: *Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition ** Deals with escalations/complaints effectively and efficiently to resolution. ** Be available on the floor to interact with VIP punters and guests when required ** Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards. ** Monitor the customer experience offered by the team and address gaps *

Stakeholder Relationship Management: *Informs department/staff of information required to perform the duties in the gaming technical operations effectively *Communicates department’s objectives, standards, and operating procedures to internal and external service providers as per SLA *Liaises with the marketing department to understand needs and make recommendations concerning technical promotional tools and application designs *Manages the relationships and costing with vendors and suppliers *Communicate any special guest requirements to other relevant operating departments *Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment *Provides feedback on operations to the management team on initiatives, performance, ** concerns, etc. *Consult with stakeholders and provide feedback to necessary parties *Provides direction and guidance on risk management to internal stakeholders *Train and coach Business units to deliver the gaming technical objectives – legislative requirements, GB updates, leading practice in gaming technology, etc *

Job Requirements

Education

*Grade 12 / N4 with a Trade

*T3, S4, or equivalent (Light Current) 

Experience

* Minimum of 3 years’ experience in a Gaming Technical shift management position *Certifications/ Accreditation/ Registration/ Licenses: *Meets all requirements for a Gaming license *Work conditions and special requirements: *Ability to work shifts that meet operational requirements *Physically able to move operating equipment *Visual acuity and ability to identify colours *

Skills and Knowledge

*Motivating others / gaining co-operation *Decision-making *Problem-solving and designing equipment, systems *Training; coaching; keeping abreast of new developments in the field *Planning and organisation *Analysing / Diagnosing product performance *Reviewing – Assessing feasibility; assessing compliance; efficiencies *Appraising / Developing Others including evaluating for recruitment, performance, coaching, and training *Controlling people and non-people resources *Influencing & negotiating skills ** People management *Gaming Product performance methodologies *Gaming equipment repair, care and maintenance *Proficient Computer Skills – MS Office; EGS *Gaming Component Research & Development *Gaming Product knowledge (Slots Technical) *Gaming Regulations and compliance procedures *Gaming Revenue Analysis & forecasting *Operational Management *Proficient Computer Skills *EGS, is an advantage *English Written and verbal Communication skills *Financial acumen 

Equity

*Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

Security Manager

Job Reference Number: SI-394
Department: Prop – Sec : Security
Business Unit:
Industry: Safety And Security
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Re-Advertised InterContinental Table Bay Cape Town is recruiting a Security Manager to oversee the safety and security of our guests, staff and property. The role involves managing the security team, implementing protocols and ensuring compliance with all regulations

Job Description

Job Purpose

The Security Manager has the overall responsibility and accountability for leading and managing the security operations (including the management of the in-house security company) for the business unit in line with regulations; legislative requirements and company standards.

Key Performance Areas

Security Planning & Delivery 

• Understand the Group Security strategy and align objectives for the Unit’s Security deliverables 
• Facilitate the management and achievement of milestones of deliverables 
• Understand and integrate leading trends and technology with regards Security practices 
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management 
• Troubleshoots any queries / problems received by the department 
• Manage and allocate people and operational resources 
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property 
• Act as a Subject Matter Expert of issues of safety, Security for the business unit 
• Reports on the results of the function including; Monthly Financial Review reports; Risk Reports; Month end reports; FIC reporting 

Security Governance & Standards 

• Oversee the development and availability of Security standards and processes at a unit level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations 
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols 
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business
• Conduct weekly walkabouts of all functional areas, both front of house and back of house areas to monitor compliance 
• Ensure all staff are trained and found competent against regulatory requirements 
• Works with internal stakeholders to identify risk areas and address these 
• Ensure full compliance for events, which includes event applications, drafting of security plans and deployment of suitably trained and competent staffing 
• Ensure full compliance of liquor licences and trading hours 

Investigations & Case Management 

• Quality assures investigation and audit processes 
• Allocates cases for investigation and audit 
• Plan audits and risk audit schedule 
• Field investigation for high priority cases 
• Manages provision and preservation of evidence (for internal cases, CCMA and criminal) 
• Taking ownership of investigation outcome decisions: Opening criminal cases, lodging disciplinary action or unfounded 
• Follows the judiciary process through until completion 
• Oversee investigations and reports to address the business exposure to risk 
• Liaises with Head Office Legal with regard to Section 205 subpoena 
• Compiles and communicates handovers to ensure continuity of information 
• Quality assures all reports, EOB entries and registers 
• Liaises with Internal and External customers/ stakeholders 
• Verification and validation of all Money Laundering Reporting Officers as per the FICA

People Leadership 

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations 
• Provides motivation and leadership to promote positive working relationships and employee relations within the department 
• Track, measure and enhance employee engagement 
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline 
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) 
• Source and Select talent as per EE plan 
• Drive the employee value proposition 
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved 
• Facilitates a performance management culture 

Budget management 

• Financial Management for the Unit Security function including:

1. Budget 
2. Cost management 
3. Capex 
4. PIP and forecasting 
5. Financial reporting for the function 

Customer Experience Management 

• Develops standards on the customer experience for Security in line with the unit strategy and customer value proposition 
• Deals with escalations / complaints effectively and efficiently to resolution 
• Be available on the floor to interact with VIP guests when required 
• Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards
• Monitor the customer experience offered by the team and address gaps 

Vendor Relationship Management 

• Provide input into the sourcing and negotiating of secure contracts and a SLA with the security provider for the business unit 
• Communicate on a regular basis and maintain the relationships with the service provider 
• Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property 
• Assist with resolving obstacles that may need to be addressed to achieve results 
• Manage contract deliverables and performance 
• Monitor costs and staffing levels relative to business levels in line with the service provider contract 

Stakeholder Relationship Management 

• Informs department / staff of information required to perform the duties in the Security operations effectively 
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA 
• Communicates any special requirements to other relevant operating departments 
• Provides feedback and reports back to Unit management on the critical incidents and challenges within the gaming environments 
• Liaises with authorities and police with regards investigations and case management
• Consult with stakeholders and provide feedback to necessary parties 
• Provides direction and guidance on risk management to internal stakeholders 

Job Requirements

Education

• Grade 12
• B Tech Degree (Security Management) 

Experience

• Minimum of 5 years’ experience in Security management as well as managing a complex of this nature
• Previous security experience is an advantage 
• Certifications/Accreditation/Registration/Licenses
• PSIRA B grade certificate (preferably PSIRA grade A certificate) 

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids) 
• Vision, hearing (including with the use of aids)

Skills and Knowledge

Core & personal behavioural competencies 

• Motivating others / gaining co-operation 
• Decision-making 
• Training; coaching; keeping abreast of new developments in field 
• Analysing / Diagnosing performance of the outlet / product performance 
• Reviewing – Assessing feasibility; assessing compliance; efficiencies 
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training 
• Controlling people and non-people resources Influencing & negotiating skills 
• People leadership 

Technical proficiency competencies 

• Rapid tracking and review of visual information 
• Use of Security equipment 
• Compliance procedures and regulations 
• Prolonged attention span 
• Financial management 
• Proficient Computer Skills – MS Office; EGS 
• High levels of integrity 
• English verbal communication skills 

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

Spa Team Leader X3

Job Reference Number: SI-406
Department: Other Ops : Revenue
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 3
Salary: Market Related

We are recruiting an Executive Secretary at InterContinental Table Bay Cape Town to provide high-level administrative and organizational support to our Executive Office. This role requires exceptional attention to detail, discretion and the ability to manage multiple priorities in a fast-paced luxury hospitality environment.

Job Description

Job Purpose

The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.

Key Performance Areas

• Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation
• Monitor treatment quality and guest feedback to ensure consistent standards of service
• Ensure all treatment rooms and public areas are clean, well-stocked, and maintained according to hygiene protocols
• Provide day-to-day guidance, support, and motivation to the therapist team
• Assist with onboarding of new team members, ongoing training, and upskilling
• Conduct regular check-ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement
• Address minor team issues or concerns and escalate more complex matters to the Spa Manager
• Act as a visible and approachable point of contact for guests during their visit
• Handle guest complaints, special requests, and VIP needs with professionalism
• Promote a calm, relaxing, and welcoming spa atmosphere
• Support upselling of retail products and spa packages in collaboration with the front desk team
• Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking
• Conduct room and treatment quality audits and report on service consistency
• Ensure proper usage and maintenance of spa equipment and supplies
• Ensure adherence to health, safety, and sanitation regulations across the spa
• Conduct regular checks on therapist grooming, hygiene, and service readiness
• Participate in team briefings, audits, and quality assurance reviews
• Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand

Job Requirements

Education

• Matric /Grade 12 
• Recognised spa or beauty therapy qualification -SAASHP, CIDESCO, ITEC preferable

Experience

• 6’ years of hands-on experience as a Spa Therapist, inclusive of 2 years at a team lead/supervisor level

Work conditions and special requirements

Ability to work shifts that meet operational requirements

Skills and Knowledge

• Proficiency in a variety of treatments including massage therapy and skincare
• Knowledge of holistic and wellness treatments
• Knowledge of skin care product lines
• Sanitation protocols for tools, linen and workspaces
• Proficiency is spa management systems
• Sales & Upselling Techniques
• Communication Skills
• Staff Scheduling & Resource Planning
• Inventory & Stock Control
• Operational Monitoring

Equity

Preference will be given to employees from the designated group in line with the provisions of the Employment Equity Act, No.55 of 1998, SISA internal requirement recruitment policy as well as units employment equity plans.

Click here to apply

Spa Therapist X12

Job Reference Number: SI-407
Department: Other Ops : Revenue
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 12
Salary: Market Related

InterContinental Table Bay Cape Town is recruiting a Spa Therapist to deliver world-class treatments and create memorable wellness experiences for our guests. This role focuses on exceptional service, professionalism and ensuring the highest standards of relaxation and care in a luxury environment

Job Description

Job Purpose

The Spa Therapist is responsible for delivering a wide range of professional spa treatments and wellness therapies to clients in a safe, courteous, and professional manner. The role focuses on enhancing guest wellbeing and satisfaction by ensuring a consistently high standard of service, personalisation, and hygiene, while promoting spa services and contributing to overall spa revenue.

Key Performance Areas

• Perform a range of treatments including (but not limited to) massages, facials, body wraps/scrubs, manicures, pedicures, and holistic therapies in accordance with spa protocols and brand standards
• Evaluate guest requirements and preferences to deliver appropriate treatments that align with service standards and enhance overall satisfaction
• Provide product recommendations and aftercare advice based on treatment outcomes and client needs
• Maintain guest comfort, privacy, and safety throughout the spa experience
• Prepare and maintain treatment rooms, ensuring cleanliness, sanitisation, and readiness before and after each guest
• Follow all health, safety, and hygiene protocols, including the correct handling and storage of products and equipment
• Uphold high standards of personal grooming and presentation in line with spa guidelines
• Greet and consult with clients in a warm, professional manner to ensure a relaxing and positive experience
• Respond to client questions, concerns, or feedback with professionalism and care
• Maintain a calm and welcoming atmosphere, creating a sense of trust and wellbeing
• Participate in team meetings, product and service training, and performance reviews
• Assist with spa reception duties when required, including booking appointments and handling guest queries
• Support spa promotions and upselling of treatments and retail products to meet sales targets
• Report any equipment issues or stock shortages to management promptly

Job Requirements

Education

• Grade 12 
• Recognised spa or beauty therapy qualification (Certificate) 

Experience

• 2-3 years’ experience as a Spa or Beauty Therapist in a 5star environment/cruise ships

Work conditions and special requirements

• Ability to work shifts that meet operational requirements 

Skills and Knowledge

• Proficiency in a variety of treatments including massage therapy and skincare
• Knowledge of holistic and wellness treatments
• Knowledge of skin care product lines
• Sanitation protocols for tools, linen and workspaces
• Proficiency is spa management systems
• Sales & Upselling Techniques
• Communication Skills 

Equity

Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans.

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Click here to apply

Housekeeping Team Leader X10

Job Reference Number: SI-418
Department: Rooms : Housekeeping
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 10
Salary: Market Related

Re-Advertised InterContinental Table Bay Cape Town is recruiting Housekeeping Team Leads to supervise daily room and public area operations, ensuring the highest standards of cleanliness, guest comfort and service excellence.

Job Description

Job Purpose

The Housekeeping Team Leader is responsible for supervising daily housekeeping operations, ensuring cleanliness and presentation standards in guest rooms, public areas, kitchens, and back-of-house areas, supporting the property in achieving service excellence, operational efficiency, and compliance with hygiene and safety standards, while motivating the team to deliver consistently high levels of guest satisfaction.

Key Performance Areas

• Allocate duties and supervise shift schedules based on business occupancy
• Conduct shift briefings, handovers, and daily operational walkabouts
• Monitor cleaning activities and ensure SOPs, hygiene, and safety protocols are followed
• Step in to perform housekeeping tasks as needed during high-demand or low-staff periods
• Be present on the floor to assist guests, resolve complaints, and manage special requests
• Oversee execution of personalised services (e.g. turndowns, VIP amenities)
• Promote a courteous and professional environment that supports brand loyalty
• Supervise attendance, grooming, performance, and conduct of housekeeping staff
• Provide on-the-job coaching and training on standards, promotions, and protocols
• Support onboarding of new staff and contribute to team motivation and communication
• Conduct inspections of rooms and public areas to ensure quality and presentation standards
• Monitor and report maintenance, pest control, and hygiene issues
• Ensure health, safety, and environmental compliance across all housekeeping zones
• Monitor usage and stock levels of linen, amenities, uniforms, and supplies
• Requisition supplies when needed and manage distribution
• Ensure correct handling and maintenance of cleaning equipment
• Support inventory counts and report discrepancies or damaged stock
• Provide updates to management on floor conditions, guest issues, and team performance
• Complete daily shift reports and communicate guest preferences and VIP requirements
• Relay updates and operational instructions to team members effectively
• Report maintenance defects and issues to appropriate department.
• Encourage teamwork, motivation and professionalism.
• Coordinate with Front Office and other departments to meet guests’ expectations
• Maintain cleaning records and inspection reports
• Update room status and report to the Front Desk
• Enforce proper use of chemicals and cleaning equipment
• Ensure all team members follow H&S protocols and procedures. 

Job Requirements

Education

• Grade 12 
• Advanced certificate in hospitality  

Experience

• 5 years’ experience in a housekeeping role, inclusive of 2 years in a supervisory/team lead role

Work conditions and special requirements

• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
• Physically able to move operating equipment and furniture to perform housekeeping activities

Equity

• Housekeeping industry knowledge – HACCP; FCS standards
• Quality Assurance
• Housekeeping Product knowledge & standards
• Housekeeping tools and chemicals
• Cleaning techniques including specialised cleaning
• Written and verbal communication skills
• Proficiency in MS Office Suite, Opera 
• Knowledge and application of legislation relating to Safety, Health and the environment

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Click here to apply

Linen Team Leader X4

Job Reference Number: SI-419
Department: Rooms : Housekeeping
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 4
Salary: Market Related

InterContinental Table Bay Cape Town are recruiting Linen Team Lead x 4 to oversee the hotel’s linen operations, ensuring high standards of cleanliness, quality and availability.

Job Description

Job Purpose

The Linen Team Leader is responsible for coordinating and supervising day-to-day linen, laundry, and uniform operations; ensure efficient distribution and stock control; maintain order in linen areas; and support team performance and service delivery in line with housekeeping standards.

Key Performance Areas

• Supervise daily distribution, collection, and return of linen across guest areas and departments
• Ensure cleaning carts are correctly stocked before shifts and cleared after use
• Maintain uniform issue/return records and support minor repairs or replacements
• Monitor linen and uniform condition; report damaged or condemned stock
• Maintain par stock levels by monitoring usage and notifying manager of shortages
• Assist with monthly stocktakes for linen, uniforms, and amenities
• Organise and label stock in storage areas, ensuring cleanliness and safety standards
• Track laundry flow and usage using basic logs or linen tracking tools
• Check basic equipment functionality and report faults immediately
• Monitor chemical levels and usage in line with SOPs and refill or report as needed
• Ensure all laundry and linen items are sorted and handled per hygiene standards
• Lead shift briefings and allocate duties based on roster and occupancy
• Support onboarding of new team members and assist with on-the-job training
• Monitor team grooming and conduct; escalate issues where necessary
• Assist with shift reports and communicate operational updates to relevant teams
• Support guest laundry delivery or collection when required
• Address guest queries courteously; refer complex complaints to the manager
• Liaise with other departments to coordinate linen delivery schedules
• Promptly reporting and resolving issues related to shortages, damaged or poor-quality stock.
• Tracking and confirming delivery schedules to avoid disruptions in linen availability.
• Coordinating returns or replacements of faulty items in line with supplier agreements.
• Maintaining open communication with vendors and suppliers to improve service efficiency and build strong working relationships.
• Ensuring all supplier interactions are documented and aligned with internal procurement or inventory procedures.
• Working closely with the Housekeeping Manager to forecast linen needs based on occupancy levels and special events.

Job Requirements

Education

• Grade 12 

Experience

• 5 years’ experience in housekeeping/ or an inventory control environment, inclusive of 2 years’ experience in a supervisory role

Work conditions and special requirements

• May be required to work overtime in line with operational requirements (this may include weekends, public holidays)
• Must have manual dexterity
• Physical mobility and stamina

Core behavioural competencies 

• Checking (attention to detail)
• Taking ownership
• Responding with urgency
• Collaborating
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Team co-operation

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Click here to apply

We wish you all the best with your applications