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Head of Compliance Product RB

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo develop and implement a compliance functional operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.

Job Description

People management:

Lead a highly motivated Compliance function which takes accountability for the regulatory and reputational risks falling within this function. Recruit the right people.
Develop, motivate and manage people. Recognise performance, provide appropriate interventions and opportunities, and address poor performance. Set clear objectives and responsibilities for each individual. Measure performance against objectives.
Encourage direct reports to set challenging objectives as part of the career development process and to ensure effective performance management, development and succession planning. Inspire and promote high performance in individuals and in the function. Act as a mentor and role model and drive proactive application of the Values throughout the team including establishment of common goals and objectives.
Equip team to deliver based on a high performance culture Provide strategic direction to the team in line with the strategic direction of the Group.

Department Management:

Support Head of business Compliance through developing and executing the Compliance strategy, contributing to departmental recruitment and performance management, identifying and remediating departmental issues.
Provide input to enhance the Compliance methodology. Provide input into the department’s risk and control assessment (RCA).
Share knowledge across the department.

Markets Compliance Advisory:

Drive the right behaviour, specifically adherence to the Values of the bank, in the business through effective standard setting, advice, training, verification, escalation, reporting and engagement.
Clearly communicate the role and objectives of Compliance to the business. Maintain constructive regular engagement with relevant stakeholders, including business, infrastructure and regulators.
Provide accurate and timely compliance and regulatory advice to the business as a second line of defence.
Provide relevant Compliance risk information reporting to management.
Report and escalate policy and regulatory breaches and compliance or regulatory issues to appropriate stakeholders, which may include business management and regulators.
Maintain a compliance training plan for the business and ensure effective execution of training, including face-to-face and e-learning. Implement policies. Manage new regulatory requirements by evaluating regulations (local and international) identified as relevant to the business and provide an impact analysis relevant to the business.
Address impacts, including policy amendments, business notifications and provision of training.

Stakeholder Management:

Be the point of entry for interactions with each regulator regarding the business.
Position and communicate compliance policies, requirements and initiatives with the relevant stakeholders Actively drive a stakeholder management plan for all compliance and regulatory matters affecting the business Liaise with senior executive stakeholders and stakeholder groups

Risk Management:

Be the accountable key regulatory risk owner for the business Perform on-going monitoring of the business through stakeholder engagement, compilation and assessment of management information, and tracking and analysis of issues.
Maintain detailed regulatory risk assessments for the business, identifying all regulations and assessing the regulatory risk.
Maintain and assess regulatory risk MI for the business.
Perform effective monthly verification testing on key regulatory risks of the business.
Review and provide input on the Compliance Risk Review coverage for the business.
Review the coverage plan, the scope of each review, and conclusions and final report of each review.
Assess the overall testing coverage on regulatory risk for the business and address deficiencies.

Governance:

Serve on appropriate risk and governance forums for Compliance Report to relevant governance forums with overall conclusions on regulatory risk.

Skills and Competencies:

Expert-level analytical and legal interpretation skills to manage regulatory risks.
Strong technical writing and documentation abilities.
High attention to detail and regulatory precision.
Ability to work independently and influence without direct authority.
Familiarity with compliance tools, regulatory databases, and risk systems.

Education and experience requirements:

Bachelor’s degree in Law, Finance, Risk Management (Masters or LLB preferred).
8-10 years in banking regulatory compliance, with at least 3 years in a senior compliance leadership role within financial services.
Deep knowledge of South African financial legislation and global compliance standards.
Proven experience in regulatory interpretation, compliance risk management and advisory.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Senior Programme Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe purpose of Senior Programme Manager role is to lead and manage the successful end-to-end delivery, coordination and implementation of a portfolio of transformation & change programmes that cut across cluster, and which achieve an outcome of realized benefits that are of strategic importance.

Job Description

Key Accountabilities:

Accountability: Programme Delivery

Drive end to end delivery of the assigned programmes and portfolio of projects through a robust project planning and reporting to ensure that overdue items are brought back in line or with renegotiated delivery timelines.
Coordinate a number of projects and their interdependencies in pursuit of the desired goals by providing leadership, influencing and directing the transition.
Ensure that required steering committee reporting is facilitated.
Provide high level conceptual input into the business design of the area.
Ensure smooth transition of the programme to business as usual with a focus on continued delivery after closure.
Achieve the programme objectives within the given cost and schedule constraints and with the allocated resources.
Liaise with sponsor and major stakeholders.
Define and manage Programme Governance.
Make the required decisions or facilitate decision making to ensure that the agreed objectives will be achieved.
Manage impact on the programme objectives, when scope changes and project changes that have time, quality or cost implications occur.
Perform effective programme planning and estimating, as well as co-ordination of requirements with other support groups and team.
Ensure effective staff allocation and optimum utilisation of these resources.
Establish effective communication network.
Manage team dynamics including resolution of conflicts.
Ensure successful integration of the solution into the business through appropriate organisational change management interventions.
Report programme status to senior management and sponsor.
Contingency planning and exception handling.
Management of user involvement with the Programme /Project teams, e.g. ensuring availability.
Produce and maintain all Programme Control Documents as required by the Programme Management Processes aligned with Absa’s standardized Product Development Life cycle (SDLC) framework
Quality assurance of all programme work products.
Configuration Management of all relevant programme work products.
Ensure that benefits defined in business cases are realised and that potential shortfalls or changes in the environment are highlighted to steering committees. Make recommendations to realign programmes or stop them if it becomes apparent that intended benefits will not be realised.
Participate in the funding negotiations for each of the initiatives under management. Ensure that separate cost centres and systems reference numbers are allocated and that all costs for the programmes are accounted for.
Recommend project expenses for approval within budget and up to the assigned limit. Escalate other items through to the project sponsors.
Coach project team members on the technical aspects of their delivery including business analysis and design, project management discipline, development of business cases and change management skills.
Review the performance of project team members against project timelines, agreed outputs and defined quality standards. Ensure that proper consequence management is put in place for poor delivery.
Ensure that the defined engagement model and business rules are implemented and adhered to in the area of responsibility and create corrective actions where required.
Drive a culture of proactive compliance in the function.
Complete attestations to testify to the adequacy of controls on request review audit logs to ensure adequate attention.

Accountability: Programme Governance

Ensure that all programmes and initiatives undertaken by the area conform to the Group’s change methodology and review programme documentation/evidence for each component prior to requesting quality assurance reviews on the work completed. Ensure that findings raised on quality assurance are addressed.
Action and drive a culture of proactive compliance in the function.
Conduct root cause analysis, design and implement mitigation plans to ensure Group is prepared for future disruption in production.
Ensure the development of programme update reports according to the frequencies determined by the key stakeholders for each programme. Review reports prepared for key initiatives and write the executive summaries for those programmes based on the key risks, issues and milestones. Present the reports to the programme steering 3 committees.
Ensure that all risks and issues are properly logged, classified and escalated as required.
Review project risk logs to identify high impact high probability items and work with team leaders to ensure that adequate risk mitigation and risk acceptance takes place.
Ensure that the team maintains an adequate log of programme activities and report items to group change where required.
Review the work prepared or executed by members of the project teams to ensure adequate quality and completeness.

Accountability: Risk Management

Monitor all business risk activities (including business assurance and operational risk management) within the operating environment through obtaining feedback and providing guidance for tactical plans to ensure compliance to Group standards.
Drive a culture of proactive compliance and risk management within the executive team and the function as a whole.
Implement risk and conformance management structures and reporting frameworks to proactively manage business risks and provide an early warning system on an EXCO level.
Review the risk management and compliance practices of the function as a whole and highlight areas that require improvement to leaders in the team. Ensure that they understand their responsibility for risk ownership.
On a quarterly basis, evaluate of the status of Operational and Principle Risks within the function and complete the required attestations to confirm control status.
Present the function’s requirements in various forums.

Accountability: Relationship and Stakeholder Management

Liaise and engage with various internal Stakeholders to secure their respective support in the implementation of transformation strategies and also ensuring capacity exists to implement the change.
Review and report transformation performance and trends to the respective exco as well as other stakeholders.
Manage and influence wider team individuals to deliver transformation programme and keep to the agreed timelines and commitments.
Maintain and develop awareness of remediation management requirements, issues and changes across the business.
Interact with executive management to appraise them of developments and progress in implementing transformation frameworks, processes and standards.
Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions, both individually and through delegation and management of subordinates.
Support business in the conversion of data extracts into relevant reports and data sets as required (which includes compiling Management Information and ad-hoc queries) by converting underlying raw data into useful information according to business requirements while adhering to agreed deadlines.

Education and Experience Required

Degree/ Honours /Master’s Degree.
Project Management Diploma or Certification.
Essential – 10 Years project management experience, preferably in a financial services environment.
Preferrable – 3 or more years’ experience managing the delivery of business transformation projects/programme.

Skills:

Planning and Execution (Expert)
Financial Management (Expert)
Risk Management (Expert)
People Management (Advanced)
Understanding of business process (Expert)
Extensive Project Management Skills (Expert)
Networking and relationship management (Expert)
Influencing senior stakeholders (Expert)
Excellent written and verbal communication skills (Expert)
Strong influencing and negotiating skills (Expert)
Relationship management at executive level (Advanced)
Commercial awareness (Advanced)
Manage a varied portfolio of activities (Expert)
Effective Leadership of teams across business clusters/functional areas (Advanced)

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Senior Compliance Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. To assist the Chief Compliance Officer in managing the overall Business and fulfilling responsibilities. This includes, reporting to all relevant governance forums, managing of conduct risk deliverables and driving new regulatory requirementsTo develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. compliance management methodology, governance and delivery objectives.

Job Description

Accountability: Reporting

Prepare the key themes, presentations and reviews for the Chief Compliance Officer and assist with detailed content when required
Evaluate all material and communication prior to it being reviewed by the Chief Compliance Officer ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner
Working with the Compliance Heads and Managers to ensure reporting requirements to Absa Executive teams are met on time and to the highest quality

Accountability: Conduct / Reputational Risk

Prepare and consolidate the quarterly Conduct and Reputational Risk reports and ensure that relevant check and challenge with business was completed.
Obtain and consolidate feedback from Compliance Heads and managers on all conduct risk related policies and ensure timely submission to Group Compliance
Influence the Key indicators on Conduct and Reputational risk to be more BU specific.
Act as liaison officer between Group Compliance and RB Compliance Heads and managers

Accountability: New Regulatory Requirements

Create awareness of regulatory developments to business and maintain and update a roadmap / timeline of key regulatory developments for South Africa (impact of regulations on financial institutions)
Create awareness of regulatory developments across Relationship Banking e.g. publishing of newsletters
Identify, monitor and escalate to the Chief of Compliance on any or potential material risk to business with a regulatory impact
Support the NRR Process and participate at both the SA NRR and Strategic Regulatory Forums
Ensure comments and input in new draft legislation is obtained timely and submitted to
Compile reports to various governance committees on key regulatory developments
Liaise with key internal stakeholders in respect of updates to regulatory developments for various governance committees
Check and challenge and collate information/input / comments from internal business stakeholders on new Regulatory Requirements.

Accountability: Team Management

Encourage frequent knowledge sharing between team members.
Establish and maintain a succession plan for the team.
Track the delivery of the team and achievements against the team’s annual goals.
Support in setting team strategy and team scorecard, tracking and measuring performance against scorecard
Arranging Team meetings and support with setting agenda
Team co-ordination and communication on assigned projects

Qualification:

B-degree with Honours in (Field) (NQF level no.)
LLB qualification preferred
Professional certifications advantageous (e.g., CAMS, CFE, ICA, CIPP, PCI-related certifications).

Preferred Experience:

Experience in Board and Exco level reporting – have written reports to the board
Understanding differences between management reports and executive reports
Have been in a compliance, risk, positions
At least 5-7 year of report writing experience
Exposure in dealing with snr executives / stakeholders
Ability to check and challenge snr executives on report content and guide to required outcome
Exposure and experience within Fintechs
Strong understanding of the payments ecosystem: acquiring, issuing, card schemes (Visa, Mastercard, etc.), and alternative payment methods.
Knowledge of merchant acquiring models and related risks (e.g., high-risk merchants, chargebacks, cross-border payments).
Exposure to payment processing technologies

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Senior Manager: Learning & Development

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. learning and development methodology, governance and delivery objectives.

Job Description

Partner, Design & Implement Learning & Development Solutions:

Partner with the People Lead and HRBP’s and Cluster LLT Lead to support the analysis and scoping of the L&D and talent management components of the overall business People Agenda. Consult and partner with HRBP’s and Cluster LLT Lead to ensure global consistency and execution of all L&D objectives and strategy aligned to business People Agendas.
In partnership with the HRBP provide L&D expertise & insight at senior business meetings, either directly to the business head or to a wider management team.
Act as the consultant/broker for the business & HRBP’s to the rest of L&D services.
Act as the face of LL&D to the business, pulling in Leadership, Solution or Curriculum Specialists as required. Take the lead to the business to deliver aligned and seamless learning solutions to the business.
Lead and programme manage the diagnosis and delivery of bespoke learning and development interventions in line with the Business goals, working in collaboration with the Learning Solutions teams to present an integrated L&D delivery model.
Operate in a commercial and business management way, leverage internal governance, policies and processes as appropriate to agree; objectives, outcomes, communication and embedding practices, timescales, budget and ROI expectations.
Guide and support L&D Partners in partnering with the Management teams of the Business areas and the HRBPs to develop the Learning and Development plans for their business area in line with their business strategy.
Build and maintain strong relationships with the clients and develop an excellent understanding of business strategy and objectives, identifying opportunities for learning and development interventions across the business areas.
Manage the L&D budget for the business-aligned initiatives, work with the LLT Lead & HRBP’s to ensure cost effectiveness of learning development solutions.
Maximise utilization of internal learning solutions and synergies in all learning propositions, across all business areas, optimising external spend.
Embed the L&D demand model throughout the HRBP & Development Partner community. Where required, provide offsite facilitation to business/teams or source the appropriate external facilitator to support a managed team event.
Ensure the development and delivery of quality learning plans from the Development Partners team as agreed by all stakeholders, within budget and ensuring they meet agreed time, cost and quality parameters.
Support the Solutions & Delivery teams to source and identify Subject Matter Experts (SMEs) from the Business to drive effective Learning delivery.
Ensure effective evaluation of all business-aligned learning solutions, to ensure continuous improvement and contribution to business objectives (ROI Frameworks).
Leverage and research external best practice to provide leading edge innovative solutions to the clients, and share this research with the team.
Work with the Head of L&D to review and rationalise supplier base to align with business need/organisational requirements.
Maintain internal relationships across the Group and learning suppliers to ensure delivery of the highest standards of supply, adhering to all governance frameworks.
Engage with and build an external L&D network to ensure continuous updating of current best practise and leading edge knowledge of learning.
Ensure adherence to HR/Group policies and standards, Governance and internal controls relating to learning activities.

HR Specialist Pillar:

Keeps informed of leading practices, monitor and evaluate market trends in their areas of specialty.
Monitors solutions, vendors and employee feedback to drive continual improvement.
Draw out trends and meaningful insights based on data analytics & modelling that will support desired business outcomes.
Aligns the innovation agenda with the needs and directions of the Clusters/divisions. Partner with HRBPs in consulting with the business to create innovative solutions when standardized products are not sufficient.
Monitor and evaluate consistency and harmonisation of policies and solutions across the enterprise as appropriate.

Organisational Performance Areas:

Business aligned learning solutions; execution & delivery of Learning Plans Business aligned curriculum Consistent delivery of leadership programmes Talent management and development HRBP partnership

Effectively Manage the Team:

Optimally balance the resources in the team, and also utilizing the BP capacity to deliver and contribute to this team’s ability to make an impact to the overall business agenda Develop a high performing team by embedding formal performance development and informal coaching Determine development needs for the team itself and ensure that identified training requirements are budgeted for and executed Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
Approve leave requests for team members and create leave plan to ensure adequate coverage.
When required, initiate disciplinary processes for team members calling on support from Human Resources when required Resolve grievances raised by team members and escalate only if required

Qualification:

Completed Bachelor’s Debree and Advanced Diploma in Education, Training and Development

Competencies:

Digital familiarity

Effective communication – Advanced
Ethics and Values
Leading people (leadership level)
Leading with influence
Learning and Development skills and experience – minimum 5 years plus
Open to change

EducationBachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required)

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Senior Credit Underwriter

Empowering Africa’s tomorrow, together…one story at a time.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryReporting to the Credit Underwriting Manager the main purpose of the role shall be:

To make Risk Assessment for all loans with integrity and making appropriately decisions in line with the Absa’s policies and Procedures.

Job Description

Key accountabilities

Accountability; Assessing of loan applications

Assess application as per the Policy guidelines and make appropriate decision (approvals, declines, paused and rejects) in line with discretionary limits.
Capture fate of loan application on the system and standard template.
Confirm loan documents include signed offer letter with an offer amount which is within range
Recommend all approved secured loans for security perfection and issue offer letters.
For secured loans, sanction the loan, issue offer letter and recommend for security perfection.
For approved; stamp and sign and update the system and assessment form before forwarding to receipt desk.
Forward all offer letters to receipt desk for onward submission to branch

Accountability: Control

Outputs:

Ensure that all loans meet the set product lending criteria before approval.
Ensure that all loan applications to be captured on the system.
Forward all suspicious loan applications to fraud team for investigation.
Conduct snap checks as assigned by line manager.
Ensure safe custody of documents (loan applications and supporting documents), tools (Assessors stamp) and passwords to all systems.
Ensure accuracy of information entered in the system and standard template (assessment form) at all stages of assessment process.

Accountability: Customer Service

Outputs:

Respond to queries relating to loan assessing process from various stake holders with the set timelines
Adhere to timelines within the service level agreements (SLA’s) to ensure efficiency and quick turnaround time (TAT) in loan processing.

Accountability: Contribution to the team

Outputs:

Share best practice and any red flags that are a result of the assessment process.
Support other members of the front-end team and others in the loam processing team when required to ensure business continuity and achievement of business

Risk, Governance and regulatory:

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa policies and policy standards. Understand and manage risks and risk events (incidents) relevant to the role.

Role/Person Specification

Technical Skills/Competencies

Financial statement analysis: Ability to analyse balance sheets, income statements, and cash flow statements.
Credit Risk Analysis: Understanding of credit risk cycles, risk grading systems, and borrower evaluation.
Loan structuring: Familiarity with loan terms, covenants, and collateral evaluation.
Regulatory knowledge: Familiarity with lending regulations and compliance (e.g. FIA, IFRS, Basel III)
Proficiency in financial software/tools: (e.g. Excel (including formulas, pivot tables, Credit analysis software such as Moody’s Risk Calc, Credit Assessment Tools, Loan Origination Systems)
Analytical thinking: Strong ability to interpret data and make sound judgments.
Attention to detail: Ensuring accuracy in credit evaluations and documentation.
Communication skills: Clear and professional writing and verbal communication for loan memos and stakeholder presentations.
Decision-making: Confident in making data-driven lending decisions.
Time management: Ability to meet deadlines under pressure while handling multiple applications.

Knowledge and Experience

Essential

3 years’ Experience in Credit Underwriting / Credit Evaluation / Credit Analysis / Credit Sanctioning.
Experience with a range of loan types (e.g., Personal loans, SME loans, Mortgages, Secured Loans, USD denominated Loans, Credit Cards, etc.)
Understanding of Public Sector Lending, Private Sector Scheme and Non-Scheme Lending and the SME Lending Cycle.
Knowledge of Credit Risk Management.

Preferred

Knowledge of:

Anti-Money Laundering (AML) practices
Know Your Customer (KYC) policies
Customer Protection Principles.
Credit policies and procedures

Academic Qualifications

Essential

Bachelor’s degree in finance, Accounting, Economics, Business Administration, or any other Business-Related Field.

Preferred

A master’s degree (MBA or Similar)
Credit Analyst Certification (CCA)
Chartered Financial Analyst (CFA)
Certified Risk Professional (CRP)
Moody’s or S&P Credit Risk training

Training requirements Specific to the role

Know you customer (KYC) standards
Customer service, TCF and complaints handling.
Sanctions and Anti money laundering.
Information security awareness
Record management.
Data Privacy
Fraud awareness
Performance development
Absa retail lending Policies and end to end processes
Product knowledge (Retail Asset Products)
Credit Analysis

Preferred

Credit Analysis Certification Training from any recognized Institution

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

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Senior Specialist: Strategic Insights

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo lead and manage the research and strategic insights capability within the Personal & Private Banking business unit, providing actionable intelligence that supports strategic planning, enhances competitive advantage, and drives business growth for Personal & Private Banking.
Drive business intelligence gathering across customer, market, and industry trends to provide insights that inform strategy, product development and market positioning. Enable data-driven decision-making through structured analysis, benchmarking, and reporting.

Job Description

KEY FOCUS AREAS

Lead competitor and market research to inform Personal & Private Banking strategy and positioning.
Develop frameworks for tracking industry trends, customer behavior, and market shifts.
Deliver structured insights to support product, pricing, and channel decisions.
Benchmark Personal & Private Banking’s performance against competitors and market standards.
Collaborate with marketing, product, and strategy teams to align insights with execution.
Build and manage research dashboards and reporting tools.
Translate complex data into clear, actionable recommendations.
Support executive decision-making through strategic intelligence.
Monitor emerging risks and opportunities in the competitive landscape.
Foster a culture of insight-led innovation and continuous improvement.

ACCOUNTABILITIES

Strategy Formulation and Execution

Contribute to strategic planning, product development, and go-to-market strategies.
Develop and implement a competitor intelligence strategy aligned to Personal Private Banking’s priorities.
Translate market insights into strategic recommendations for business growth
Analyse competitor strategies, product offerings, pricing models, and customer engagement tactics and provide insights to position the bank competitively
Market Intelligence Gathering: identify trends in Banking (e.g., lending, digital banking, fintech disruption).
Monitor macroeconomic indicators and regulatory changes affecting business clients.
Benchmark performance and innovation across key competitors
Customer & Segment Insights: Research business customer needs across segments Identify underserved niches or emerging demands.
Strategic Recommendations: Provide actionable insights to inform product development, pricing, and go-to-market strategies.
Advise leadership on strategic positioning and differentiation opportunities.
Scenario Planning & Forecasting: Model potential market shifts and competitor moves. Support strategic planning with predictive insights and risk assessments.
Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
Track execution progress against key strategic initiatives and intervene to correct course where needed.
Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision making quality.

Customer Primacy

Identify unmet customer needs: through market and competitor research, uncovering gaps in current offerings, helping to shape products and services that better serve business clients.
Customer-centric benchmarking: evaluate how competitors are serving customers —pricing, digital tools, service models.
Recommend improvements to ensure the bank delivers superior value and experience.
Voice of the Customer in strategy: Integrate customer feedback and sentiment analysis into strategic planning.
Ensure that customer pain points and expectations are reflected in business decisions.
Analyze customer behaviour and preferences to inform segmentation and targeting.
Use research insights to enhance customer value propositions and experience design.
Interpret market and customer insights to inform operational plans and prioritise capability investments.
Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
Represent the voice of the customer within leadership forums to influence service delivery priorities.
Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth

Identify growth opportunities through market gap analysis and competitor benchmarking.
Support strategic planning with data-driven forecasts and performance comparisons.
Long-Term Market trend analysis: identify emerging sectors, technologies, and business models that will shape future banking needs. Advise on strategic investments and partnerships that support long-term relevance.
Sustainable Competitive Positioning: benchmark competitors not just on performance, but on sustainability practices (e.g., green financing, ESG integration). Recommend differentiation strategies that align with responsible banking
Customer Lifecycle Insights: analyzes customer retention, churn, and lifetime value to inform sustainable growth strategies.
Support development of solutions that evolve with customer needs over time.
Risk & Resilience Forecasting: identify systemic risks (economic, environmental, regulatory) that could impact growth.
Support scenario planning to build resilience into strategic plans.
Data-Driven Decision Support: Provide insights that help prioritize high-potential, low-risk growth opportunities. Ensure decisions are backed by robust market and competitor intelligence.
Sustainability Metrics Tracking: Monitor industry benchmarks for ESG performance and sustainable finance. Track internal progress against sustainability goals and market expectations.
Innovation Enablement: Identify gaps in current offerings where innovation can drive sustainable differentiation. Support product teams with insights into future-ready solutions (e.g., digital lending, carbon accounting tools).
Stakeholder Engagement: Equip leadership with insights to engage regulators, investors, and customers on sustainability.
Help align internal teams around shared growth and sustainability goals.
Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change

Competitor Innovation Benchmarking: analyze how competitors are innovating—new products, digital platforms, customer engagement tools. Provide insights to inspire internal innovation and avoid falling behind.
Customer-Centric Innovation: Surface unmet needs and evolving expectations of business clients. Support development of new solutions (e.g., ESG-linked loans, real-time cash flow tools) that create value.
Idea Incubation Support: Contribute research and validation to innovation labs or product development teams. Help prioritize ideas based on market demand and competitive advantage.
Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.

Leading Talent

Build research and analytics capability within the team – provide thought leadership in field of specialization.
Foster a culture of creativity, accountability, customer obsession, collaboration and continuous improvement.
Create inclusive team environments that support performance, wellbeing, and growth.
Develop future capability in the field through providing mentorship to interested colleagues.

Operational Effectiveness

Develop and maintain research processes, tools, and reporting standards.
Informed Decision-Making: provide accurate, timely market and competitor insights to enhance data-led decision-making.
Process Optimization Support: identify inefficiencies in how the bank responds to market or competitor changes. Recommend streamlined processes for intelligence gathering, reporting, and action.
Resource Allocation Efficiency: Help leadership focus resources (people, budget, time) on high-impact areas.
Avoid duplication of efforts by centralizing and sharing intelligence across teams.
Performance Benchmarking: Track operational KPIs against competitors (e.g., turnaround times, digital adoption rates),highlighting areas where internal processes lag behind industry standards.
Cross-Functional Enablement: Equip teams (e.g., product, sales, risk) with insights that improve their day-to-day operations.
Enhance collaboration by aligning teams around shared market intelligence.
Early Warning Systems: monitor market shifts and competitor moves that could disrupt operations. Enable proactive adjustments to strategy, staffing, or service delivery.
Represent the business area in operational forums and with delivery partners.
Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
Identify problems and formulate alternate solutions to resolve value chain conflicts.
Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Digital Adoption

Leverage digital platforms and tools for data collection, analysis, and visualization.
Promote automation and digitization of research workflows.
Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.

Good Governance, Risk and Compliance

Ensure ethical and compliant data sourcing and usage.
Monitor reputational and strategic risks through competitor intelligence.
Promote risk awareness, guide the response to regulatory changes and emerging issues and support audit readiness activities.
Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
Apply data insights to support business planning and decision-making in the business area.
Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.

Stakeholder Management

Engage with internal stakeholders to align research outputs with business needs.
Present insights to senior leadership and influence strategic direction.
Manage relationships with key stakeholders to support aligned delivery and issue resolution.
Ensure stakeholder expectations are managed and engagement is consistent withtransformation priorities.

EducationPostgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

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Short Term Insurance Geyser & Pipes Claims Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction | Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Legal Counsel (Payments)

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryResponsible for identifying and managing legal risk for the South African business. Key point of contact on a day-to-day basis for the business team, and responsible for providing pro-active legal advice, support and risk management. Key focus area within our payments, acquiring, issuing and cash management business.

Job Description

Key Accountabilities

Negotiate, Draft and Review Agreements:

Ensure agreements are drafted as quickly and efficiently as possible while protecting the Bank and mitigating risks.
Attend to queries as quickly as possible.
Successful conclusion of agreements, taken into account how certain clauses would impact the Business Unit and Bank’ strategy.
Consider, comment, negotiate and give advice on commercial agreements and schedules.
Assist in structuring, negotiating and drafting commercial agreements and schedules relating to standard agreements, technology agreements and related transactions.
Address all probable risks by seeing to it that they are sufficiently mitigated in the agreements drafted.
Conduct legal due diligences on transactions.

Advisory and Opinions:

Delivering excellent and effective legal advice and service to stakeholders, applying strategic thinking with advice given.
Ensure technical correctness of agreements drafted by ensuring that the latest legal requirements have been included in the agreement.
Staying up to date with all relevant laws, case law and regulatory directives and guidance, this is done by doing regular research on legal developments and attending training interventions.
Ensure that all risks are sufficiently addressed in agreements entered by the Bank, understanding the requirements of business, legal issues and possible business risks and incorporating clauses in the agreements to address such risks and requirements.
At all times ensure that sufficient legal knowledge has been obtained and updated with latest legal developments to ensure that they are correctly reflected in the agreements drafted.

Management of Legal Risks:

Proactive updating of templates and identification of clauses for continuous improvement.
Ensure effective and appropriate verbal and written communication of the legal policies to internal clients.
Proactive monitoring of compliance of the legal risk control framework.
Adhere to Absa frameworks, policies and procedures applicable to the role, demonstrating sound judgement and responsible risk management and when required highlight breaches and request dispensations & waivers on a timely basis.
Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for the business area.
Understand why risk events/incidents/issues happened and identify how to prevent them in future – focusing on fixing root causes and taking ownership of identified actions.
Actively raise the profile of the legal function and improve on Legal Key Risks
Manage and create awareness by embedding legal policies and control requirements in all areas of the business
Provide appropriate challenge and equally be robust in the face of challenges
Build strong risk partnerships with colleagues in other functions (especially key control areas)
Fully understand the role of legal in AGL and how it interacts with other functions and the business.
Identify and escalate non legal and legal risk issues
Contribute to the creation of policies and controls

Stakeholder Management:

Build relationships with key senior stakeholders within the legal and business functions across the Bank and become a trusted advisor.
Timeous, appropriate and collegiate engagement and collaboration with Legal colleagues from other teams, particularly where matters are business facing or are related to another area of expertise (e.g. employment law).
Timeous and proactive escalation of issues to manager (technical, stakeholder related and where matters have been open for more than 3 months), blocking out contract review time with manager sufficiently in advance so as to avoid urgency and delays.
Timeous and accurate matters reporting, providing adequate detail and drafted in a manner that can be easily copied into a General Counsel report.
Explain legal concepts, clauses in agreements and risks to internal clients.
Provide training that is beneficial / informative to internal clients by way of presentations, such as training on new legislation or recent legal precedents.
Manage external counsel were applicable.
Familiarization with the Bank’s internal governance.
Contribute to industry wide initiative and develop a good network amongst peer group externally.
Proactively collaborate across different teams and geographies within Legal to break down silos.

General:

Leading and managing the payments team
Proactive stakeholder management and raising the profile of the team.
Identify instances where contract automation can be implemented to ensure efficiency.
Deal leadership – ability and experience in leading large and complex deals.
Develop and maintain a network with senior stakeholders by encouraging informal interactions and catch-up sessions to achieve good visibility and raise the profile of the team.
Perform duties in line with the Absa values and uphold Absa’ values in transacting with stakeholders, customers and colleagues.
Provide more than is required from stakeholders to ensure efficiency and excellence.
Be an active and accountable member of the team by participating in initiatives and workstreams across the Legal function.
Timeous conclusion of all mandatory training.
Coach and mentor junior team members.
Provide objective and constructive feedback and openly share knowledge and expertise.
Contribute to the development and implementation of the team objectives and strategy.
Make recommendations for and implement change.
Works independently with minimal supervision and demonstrates the ability to supervise where appropriate.
Ability to plan and manage projects and matters through to completion including around resourcing.
Anticipates Market and Legal Developments and impact on Business.

Role/Person Specification

Professional/Technical Experience:

At least 4years’ PQE in the field of commercial legal
Ability to advise at a senior business level and establish credibility with senior stakeholders
Experience in drafting and negotiating agreements is preferred

Academic and Professional Qualifications:

Appropriate Law degree
Admitted attorney in RSA
Strong Commercial Law experience
Degree from a leading educational institution with good academic results

Personal Attributes:

Ability to work autonomously and as part of a team
Very strong interpersonal skills
Communication skills
Well organized and efficient
Excellent negotiating and influencing skills
Integrity and reliability
Excellent attention to detail
Commercial acumen
Business awareness, prioritization of risk and strong commercial focus
Ability to manage a large (and often fluid) workload with effective prioritization as well as deliver under pressure and at speed

EducationBachelor Honours Degree: Law, Military Science and Security (Required)

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Senior Investment Banker RPF

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryResource and Project Finance (RPF) sits within Absa’s Corporate and Investment Banking (CIB) division and reports into the Head of CIB. The team is responsible for identifying, structuring, and executing RPF banking opportunities across Africa. The senior Investment Banker will be responsible for leading the structuring and execution of project finance transactions. The candidate will hold a minimum 5-7 years’ experience in an Investment Banking Project Finance role.

Job Description

Responsibilities:

- Lead role in the origination and execution of resource and project finance transactions.
- Undertake detailed transaction due diligence, including the review and analysis of financial, legal, commercial, and technical reports.
- Lead client / bank / advisor interaction and ensure the smooth running of transactions.
- Support all areas of execution from origination to financial close in compliance with the Bank’s risk appetite.
- Preparation of term sheets and negotiation of loan documentation.
- Preparation of the credit analysis and relevant documentation for review and approval by credit committees.
- Preparation and presentation of marketing materials and pitching to target clients.
- Cross-sell products from other areas of the Bank.
- Assist with the portfolio management of existing transactions including credit reviews, redeterminations, waivers and amendments.
- Assist in delivering the strategy and promoting the profile of the Bank.
- Manage, mentor, and develop more junior members of the team!

Qualifications:

- University Degree or equivalent with professional qualifications
- 5-7+ years of experience in project finance.
- Demonstrable understanding of typical structures used in project finance, structured trade and commodity finance, reserve based lending and corporate facilities.
- In-depth knowledge of natural resources and energy, power, and renewable energy sectors.
- Strong credit and financial analysis / financial modelling skills.
- Good team player with an ability to work independently when required.
- Strong communication skills – oral, written and presentation.
- Strong track record in delivering initiatives and solutions in a high-pressure environment.
- Leadership experience in delivering timely, high-quality outcomes both independently and collaboratively in a small-team environment

Education

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

Specialist: Legal & Advisory Trust

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo provide defined fiduciary end-to-end advisory services on all aspects of estate planning, wealth management, formation and administration of domestic and cross-border trusts and companies and dedicated planning for any complex, local and cross-border assets to clients in Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels as per Absa Trust’s Advice and Fulfillment strategy.
Training to Bankers and Financial Advisors in order for them to identify opportunities to deliver the total Client Value Proposition to their clients.

Job DescriptionAdvisery Services: Assist in providing identified Advisery services to High Net Worth clients of the Group and Bankers/Financial Advisers on fiduciary matters that fall within the ambit of the Financial Planning Institute (FPI) and the Fiduciary Institute of South Africa (FISA), with specific reference to Estate, Retirement and Insurance Planning. Assist in providing support in the usage of Wealth Planning techniques and structuring vehicles. Assist in drafting Estate Planning and Business Assurance proposals. Consult directly with the Bankers/Financial Adviser who liaises with clients. Provide support in the drafting of Wills and Trusts. Alternatively ensure that Wills and Trusts drafted by Absa Trust are according to the client’s needs and instructions given to Absa Trust. Provide specialised Advisery services to High Net-Worth Clients of the Group and Bankers\Financial Advisers or other stakeholders on Legal, tax and other complex financial planning matters that fall within the ambit of the FPI and FISA. Provide technical training in the specialised area of Wealth Planning techniques/skills to the Bankers. Support technical interpretation and usage of Wealth Planning structuring vehicles. Estate Planning Proposals, Trust Audit, and or Ownership Structure Proposals. To consult directly with clients and related Private Banker/Financial Advisers. As part of a national multi-disciplined Centre of Excellence, to assist other Specialists with experience and knowledge, as well as peer-reviewing any written advice to clients. To provide Regional Management with high-level knowledge of technical financial planning and estate planning aspects. To provide expert inputs as required in strategic projects/initiatives, forming a key part of the wealth planning intellectual capital in Absa Trust. Stakeholder Management: Build strong relationships with both global and local internal and external stakeholders. Effectively communicate developments within areas of activity to all relevant stakeholders. Ensure impeccable and timeous service levels. Liaise with various Business Unit Heads within Absa Group. To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters. To liaise with Absa Group specialists (i.e., Absa Group Tax, Absa Group Legal, Absa Trust, BPB&T, Wealth Advisery, etc.) to ensure alignment within Absa Group regarding all relevant technical matters. To liaise with our international partners in providing their offshore offering to High Net-Worth Clients. Revenue Generation: Manage the commercial profitability of the Legal and Advisery Specialist team to ensure accomplishment of set revenue targets. New and Revised Wills Target: Ensure the quality inflow of new segmented business from distribution channels (Private Bank and Business Bank by monitoring Sales Statistics from the relevant sub-segments. Ensure sales targets are met within all targeted distribution channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels), by managing weekly and monthly statistics (i.e., results in conjunction with the management of above segments). Any divergences of the statistics will necessitate action planning with the segments in order to achieve the sales target. Send Will Applications directly to the Wills Drafting Office of Absa Trust. Review all Will Applications received via other channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) thoroughly i.e. the application form has been completed in full and that instructions to draft the Will is clear and free of any ambiguity before sending the documents to the Wills Drafting Office for drafting. Ensure that a proper Estate Plan is executed for the client by utilising different Estate planning tools such as Trust: Inter Vivos. Living. First Dying, Agencies and corporate structures. Filing of Signed Wills: Maximise the safe custody of all signed Wills by training all Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels in terms of importance of having customers / clients Wills in safe keeping, thus ensuring a further stream of income to Absa Trust. Check that all signed Wills lodged for Safe Custody meet with the Legal requirements of the Wills Act by checking the correct execution thereof and the content and structure of the document. Coach all delivery channels on the Legal requirements on the execution of Wills by attending and advising in formal training covering legal aspects of Wills – this training is facilitated by Absa Learning and development on an ongoing basis. Thus, ensuring the Absa Group is not any risk for incorrectly executed documents. Ensure that the signed Will is filed in the Safe Custody office within the agreed turnaround time (i.e., from drafting to filing), by completing a transmission sheet that encloses all the Wills lodged for Safe Keeping to the Wills Control Centre. Check on a monthly basis the receipt from the Wills Control Centre balances to what has been sent to them. Trusts (Inter Vivos., Living, First Dying, and Agencies): Advise and where applicable, create a Trust either Living or Inter Vivos depending on the needs of the client by completing a Trust application form and by obtaining all relevant Financial Intelligence Centre Act and Client Acceptance Screening Application requirements and the submission thereof to Absa Trust: Trust Division for the drafting of the said document. Ensure personal sales targets are met after mutual agreement by management on both Inter Vivos and Living Trusts, by training and coaching Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels on the knowledge of the product and the implication to tax saving and family protection. This will necessitate that correct sales’ leads are received from Absa Trust in order to meet with personal sales targets. Customer Service: Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given. Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved. Build and maintain a relationship with various stakeholders (i.e. Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) by continuously engaging and ensuring satisfactory client service and good relations. Escalate complaints, where complex matters cannot be resolved, relating to the Fiduciary Industry (Wills, Trust and Estates) to the Area Manager: within 24 hours. Drive a professional client services culture in the Absa suites / branches, by managing the turnover time of Wills drafted and the quality thereof (i.e., Wills that are forwarded to the Wills Drafting Office till the receipt thereof is within the Service Level Agreement times and that spelling errors within the document are corrected on the same day.) Compliance: Adhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service. Adhere to business processes and controls practice. non-adherence may lead to disciplinary actions. Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk. Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa’s Policy and Procedures may lead to disciplinary action. Perform all other duties as reasonably assigned articles for colleague and Advisers. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

EducationBachelor’s Degree: Law, Bachelor’s Degree: Taxation

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

Management Assurance Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryReporting to the Head of Governance & Control, this role will have the core responsibility of ensuring that the operational controls are designed effectively to mitigate risks and to ensure that the implemented controls are operating effectively. This will be achieved through the following:

• Controls – To be responsible for ensuring the continued existence of relevant and strong controls across all processes within Operations & Technology Function. This will include direct responsibility for the implementation and execution of a risk and governance framework which will ensure complete identification of existing and emerging risks, instituting of appropriate controls, regular testing of adherence to controls, prompt and through reporting and tracking of issues to full resolution. This will have some joint accountability with respective process owners as the case may be.
• Efficiency & Continuous Improvement – To be responsible for effective management of costs and ensuring operating within the set budgets for each year. At the same time, to drive creativity and innovation and come up with efficiency and continuous improvement initiatives in the business.
• People – To be responsible for directly leading the Management Assurance Team into a high performance team, and to indirectly work as part of the leadership team in Operations & Technology and jointly lead and influence the function into high performance
• Service – to be responsible for ensuring excellent service delivery at all times. This is with regards to providing excellent service as an enabler function to other units as well as by ensuring that reviews identify gaps which inhibit effective service delivery.

Job Description

Outputs:

Provide strategic plans for managing the delicate balance between managing strong controls, whilst being efficient and customer centric.
Provide tactical and operational supervision to ensure that all controls are being executed accordingly.
Liaise with relevant internal stakeholders to identify and mitigate risks.
Support the development and realization of the business risk strategic agenda items by reviewing the internal control environment within the business and coming up with ways to improve it.
Develop high level implementation plans / options for strategic initiatives with due consideration to the impact on structures, people, core processes and systems based on review of risk events and audit findings.
Help the business understand and adequately manage the key risks that it faces through identifying material risks and ensuring the existence of effective framework of controls that are properly executed to manage such risks to a satisfactory level.
Conduct independent assurance activities and provide the COO with an assessment regarding the effectiveness of internal controls and adherence to procedures within Operations & Technology Function.
Provide early warning signals of deterioration of controls through governance committees and to identify errors in the processing of transactions and handling of assets, and issues that may result in operating losses or impact customer services.
Ensuring complete compliance to all regulatory and non-regulatory policies and statutes applicable across all business functions.
Key interface with all internal risk and control functions e.g. Internal Audit, Operational Risk, and Compliance.
Advise and support the Business in the effective identification, assessment and management of its key risks in line with its defined risk appetite, as well a monitor the Business risk profile on an ongoing basis and report significant changes to the appropriate forum.
Provide country and regional management with independent appraisals of the business risk profile as well as the operation of internal control and governance processes across the business.
Effectively and timely report / escalate key risk and control concerns and ensure that adequate corrective action is taken.
Track and independently validate closure evidence to support timely and efficient closure all control issues arising from governance forums and reviews including External Audit, Internal Audit (IA), Regulatory audits/reviews, peer reviews, conformance reviews. etc.
Oversee the activities of information risk management across the business, including records management.
To execute any other assignments as may be assigned from time to time.

Outputs:

Plan and execute risk and control reviews
Coordinate with the reconciliations department to ensure effective management of general ledger controls. In liaison with the GL Controller and the Chief Financial Officer, provide assuarnce that the GL controls and reconciliations are being effectively performed.
Interpret the Bank’s policies and procedures and ensure that all being complied to.
Challenge team managers to ensure timely action for all identified remedial actions. Ensure that there are no overdue remedial actions across the business.
Act as a point of escalation for all audit findings within the business.
Ensure timely execution for financial crime activities such as KYC management, management of garnishee orders etc
Budget management – plan and operate within budget.

Outputs:

Effective workforce management and capacity planning to ensure consistently achieve high staff productivity.
Directly Inspire and lead the Management Assurance team members to deliver exceptional levels of performance to continuously improve the control framework.
Indirectly inspire and lead other colleagues across the business to drive the required control culture.
Manage the full performance cycle for employees in the area of responsibility including setting of performance objectives aligned to business objectives, reviewing and evaluating performance against the set objectives, and /or implementing performance improvement plans as may be needed for poor performers whilst also building development, talent development and succession plans for high performers.
Identify and develop talent within the function to ensure a robust succession planning.
Directly responsible for discipline – initiate misconduct or incapacity charges, follow Absa discipline processes together with HR and an independent chairperson. Build the case files where required.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Banking: Senior Specialist Strategy

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryUtilize your 5 years experience within a Banking Industry background to conduct competitor benchmarking, preparing business cases and financial models, implementing new strategies, managing stakeholder engagement, and tracking the progress and impact of key strategic projects for senior leadership. Provide complex advice and support in facilitating long term strategy development.

Job Description

Utilize your 5 years experience within a Banking Industry background to conduct competitor benchmarking, preparing business cases and financial models, implementing new strategies, managing stakeholder engagement, and tracking the progress and impact of key strategic projects for senior leadership. Provide complex advice and support in facilitating long term strategy development.

Business Development: Conduct and facilitate strategic and market analytics to drive out customer and business insights. Extract key intelligence to present to the Management on a monthly basis to support their strategy definition and tactical change decision making. | Business Strategies and Planning: To facilitate and develop targeted segment specific strategies | Research: Investigate and embark on a continuous market scanning to identify and stay abreast of market trends and activities to inform opportunities for new or enhanced products and services | Stakeholder Management: Develop relationships with business leadership, and ensure that business improvement recommendations are monitored and sustained.

Preparing detailed business cases and scenario models for potential new strategies or initiatives.
Creating and refining financial models that quantify potential revenue, cost, and customer metric impacts.
Supporting the development of new products and services aligned with the bank’s overall strategic goals.
Working with analytics teams to translate data into actionable business recommendations.
Facilitating strategic planning sessions and providing analytical support to facilitate strategy formulation.
Assisting in the preparation of the bank’s annual and other strategic reports.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Specialist Actuarial Data Scientist

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryIncumbent must have min 5+ years experience, with at least 12 exam passed. Experience should include actuarial pricing and data science in short-term insurance background essential. To provide specialist advice and support in the development and implementation of actuarial services, enabling the provision of sound commercial and financial expertise.

Job Description

Incumbent must have min 5+ years experience, with at least 12 exam passed. Experience should include actuarial pricing and data science in short-term insurance background essential.

Administrative and operations support: Provide Actuarial administrative and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Senior FX Trader

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo be accountable for FX and FX FWDS trading, focusing on executing the separate and distinct mandates as they relate to the Trading Book Portfolio. Ensuring that all risks are managed under the separate portfolios in line with the respective dealing mandates and the respective policies and procedures, with special focus being placed on the management of the Investment portfolio, funding and liquidity and trading income.

Job Description

Main accountabilities

To be accountable for the Markets function, focusing on executing all FX and FX-Swap Trading, as may be relevant, whilst achieving income and business unit growth objectives.
The generation of FX Trading and FX FWDS in line with the overall objectives and aspirations of the Markets business.
The provision of pricing to the Interbank market and to the Sales dealers.
Ensuring that that all risks are managed under the respective portfolios according to the dealing mandate and the respective policies and procedures (adherence to market risk limits, credit risk limits, tenor limits) Trading – 70%
Monitoring prices and price changes to identify trading opportunities
Participating in meetings with clients to discuss trading strategies
Analyzing market trends to forecast future prices
Establishing long and short positions based on technical analysis, fundamental analysis, or other methods
Conducting research to identify potential investment opportunities
Participating in meetings with management to discuss performance, risks, and opportunities
Interpreting regulations and laws relevant to trading activities in or der to make informed decisions
Researching and analyzing financial products to recommend potential investments to clients.

Investment

Executing trading strategies in line with the overall Markets strategy, the Absa Africa trading strategy, and the trading mandate
Anticipating market developments and identifying trade opportunities with risk-adjusted superior returns
Ensuring that the daily transactions and trading activities conform to the set business unit goals and objectives
Working closely with the Africa trading desk and Africa Sales to support the roll out of Risk Management Products (RMP’s)
Keeping up to date with market intelligence and market movements and regularly updating the treasurer, the sales team, and the broader treasury team
Generating a daily flash P&L by the cut-off time as advised by Absa Africa Trading
Establishing excellent working relationships with bank counterparties and the regulator (as is appropriate)

Risk Management & Reporting – 20%

Participation in the annual planning and review of trading STP, RAF and MTP budgets
Giving input on dealer mandates for further review by the Head of Trading prior to submission to Head of Markets and Risk.

Self-Development – 10%

obtaining market prices from market-making traders and executing the trade.

Risk and Control Objective

In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
Keep up to date on all regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.
All mandatory training completed to deadline.

Personal development

Actively managing one’s own technical and soft skills development
Researching, identifying, and proposing training solutions to management for one’s own development.

Formal learning required

Education Level:

Graduate

Qualifications Required (Essential)

Bachelor’s degree in Finance, Accounting, Economics, or related field.
ACI Dealing Certificate
CISI Certificate, Chartered Institute for Securities & Investment

Experience required

Essential

5-10 years’ experience related experience.

Preferred

Knowledge and skill required

Actively managing one’s own and the team’s technical and soft skills development
Researching, identifying, and proposing training solutions to senior management for one’s own and for the team’s development
In everything one does, demonstrating the Absa Values

Experience Required:

5-10 Years banking Experience
Market Making experience
Funding experience
Management experience
Global market Trading experience at least 5 years.
In-depth trading knowledge / experience of local market Rates and FX products

Knowledge & Skills Required

Understanding of the policies, procedures, and ethical requirements of a Treasury environment
Skills required to undertake the Leadership role:
Subject matter expertise and relevant experience (banking and Treasury)
Leadership and team management
Negotiation skills
A good communicator who can articulate the rationale for liquidity control and add value to business stakeholder

Performance Imperatives:

Delivering results,
Awareness of market trends,
Achieving high standards & best practices,
Understanding of the Markets Business Model.
Understanding of Markets operational processes and controls
Excel competency
Understanding of the mathematics of pricing for FX and related products
Understanding of political and economic activity and the impacts on exchange rates and interest rates.

Absa Values

Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusion
Courage

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Advisor Client Care and Service Hub

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe Client Care and Service Hub Advisor has an overall responsibility on the following aspects of the operations of the Hub. The role is in place to ensure overall day-to-day conduct of targeted inbound and outbound interactions with Retail, Business Banking, CIB and Wealth customers taking place through the Hub that has been put in place to serve these customers over a well-defined but dynamic service catalogue. The Hub Advisor reports into and supports the Client Care and Service Hub Supervisor / Team Leader in upscaling the Hub into a Centre of Excellence for the relevant services offered through a top-notch service delivery.

Job Description

Conduct of Daily Operations

The Hub Advisor works on a shift system covering a 24/7 scheduling, including weekend and public holiday. Each shift is of 9 hour duration, which includes 8 working hours, and 1 hour for break/lunch. An indicative schedule is as follows
Shift 1: 07:00 – 16:00
Shift 2: 08:30 – 17:30
Shift 3: 10:30 – 19:30
Shift 4: 14:30 – 23:30
Shift 5: 23:00 – 08:00
Focus on the team’s priorities as directed by the Supervisor or Team Leader and ensure briefing notes and important internal communications are read and understood before start of day operations.
Ensure accuracy and first time right on Operations.
Strictly follow scripts, FAQs and SOPs to standardise the service delivery across the team of advisors.
Refer regularly to the Hub’s repository of reference documents and Book of Knowledge to ensure consistency in approach.
Execute the outbound calling programme as directed by the Hub Management Team, ensuring targeted sample sizes are achieved.
Screen leads as per approved criteria for each segment.
Log all queries, requests and service issues received at the Hub.
Handle key poles of inbound and outbound activities related as directed by the Hub Management Team.
Populate daily trackers and reporting sheets.
Ensure full understanding and alignment with FAQs and SOPs.

Handling of Complaints

The Complaint Handling Standard and guidance notes must be strictly adhered to.
Log all expressions of dissatisfaction on the appropriate case-logging tool.
Ensure excellent understanding of the complaints and service metrics and their targets.

Quality Service Delivery

Ensure the quality of service and the standards of customer engagement delivered to customers are according to the established QA framework.
Ensure all interactions with customers are logged.
Ensure commitments taken with customers are followed through.

Be Trained & Coached

Proactively inform Supervisors of any lack of confidence on any aspect of the service delivery.
Follow the Absa induction programme / mandatory LMS trainings with diligence and verify understanding and / or expectations with Supervisors or Team Leader when in doubt.

Risk Management

Bring up proactively with the Supervisor of the Hub Team Leader any aspect of the operations that is felt to carry risks for own integrity or for the Bank.
Ensure Bank policies are strictly adhered to.

Preferred Education:

HSC (or equivalent) with 3 Main subjects (minimum pass level D)
and
CPD or Proficiency certificate in relevant field such as Commerce, Marketing, Tourism, Customer Service, Management, Banking, Finance, or
suitable alternative to certificate.

Preferred Experience:

A combination of the following experiences is preferred:

At least 2 years of working experience in a customer-facing role, whether face-to-face or via online or phone channels involving live contact with customers.
Shift-working experience in a Call Centre environment.
Experience in serving customers in the banking or hospitality sector or any similar service sector.

Knowledge & Skills:

The following soft skills are essential for this role:

Must enjoy contact with customers.
Must be able to maintain composure and show resilience when dealing with difficult customers.

Other required knowledge & skills:

Excellent spoken and written English and French.
Fluent in Mauritian creole.
Fluent in Hindi or Urdu
Proficiency in the use of digital applications, tools and social media.

Technical Competencies:

Acquired competencies or proven involvement in a combination of the following fields is preferred:

Team working
Direct sales or Telesales
Quality Assurance
Process improvement and customer journey optimisation
Project Management

Behavioural Competencies:

Leadership qualities.

Passionate about engaging with customers and delivering excellent customer experience

Resilient in the face of business challenges and fast-changing priorities.

Collaborative and co-creative approach in bringing solutions and innovation.

Focused on achieving team and business targets.

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Assurance Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo provide advice & support in the development & implementation of area of specialisation; developing high quality standards & measures to ensure that errors do not re-occur.

Job Description

Accountability: Assurance Management 20%

Responsible for maintaining and developing in conjunction with the Head of Markets a risk profile for the Markets and PTS/PCG which includes associated evidence received from business lines such as Absa Internal Audit-AIA, ERC, RCF, GMCE and other Risk & Governance functions.
Assist the Head of Markets by ensuring that all instances of significant risk or lack of control are properly identified, all findings are factually based and reported, root causes addressing the underlying causes, and the agreed actions are pragmatic and balanced, and reports are delivered as quickly as possible.
Oversight on Issue Tracking and closure process to ensure that all issues are logged, tracked, and closed in a timely manner. Assist the Head of Governance and Control with compiling of the Combine Assurance plan for the business.
Assist with the drafting of final reports for review, after ensuring they meet the required standards i.e., they display the required level of professionalism, they are risk focussed, the agreed actions and coaching deliverables are clear / understandable and practical.
Assist the Head of Markets in presenting reports to G&C and Operational Risk and ensure their understanding and commitment to the report and action plan. Resolve issues without compromising objectivity of role performed.

Accountability: Compliance Testing, Monitoring, MI Reporting and Support 55%

Accountable for sampling / testing (including follow ups) on more complex / high risk engagements, especially in areas of own specialisation (such as Risk & Treasury).
Accountable for sampling / testing (including follow ups) in other areas of perceived high risk, which may well include unfamiliar risk types.
Participate in risk-based Management Assurance workshops as required in order to identify and agree with the business the risk and controls which will form the basis of the engagement work to be undertaken.
Responsible for integrity checks and analysing the full range of evidence and information available to identify risks and management control actions and draw well thought out reasoned conclusions.
Responsible to produce high-quality documentation & reports to support the assurance management process. (Planning documents, work papers & reports).
Responsible for ensuring Treasury and Markets Assurance testing is in line with risk-based engagement methodologies, including the production of electronic working papers.
Responsible for the production of quality documentation & reports to support any remedial process.
Support Issue Assurance on all issue closure documents submitted by the Business prior to centre submission.
Responsible for the production of monthly and ad-hoc reporting for CIB Markets activities including client deals, turnover, new(onboarding), reactivated clients
Assist the Head of Markets with the preparation of MBR packs, ARO GMCE packs (Global Market Control environment) and other ad-hoc packs as required
Assist the Head of Markets with the Front Office (FO) / PTS/PCG Control Process Assessment (CPA) testing.

Accountability: Stakeholder Management and Administration 15%

Responsible for the maintenance of accurate and up to date risk and control closure databases that correctly reflect the final recommendation issued.
Responsible for the correct archiving of all documents following the completion of management assurance engagements.
Have effective relationships with business management, communicating regularly.
Understand and manage risks and risk events (incidents) relevant to the role and managing on ORMS system
Assist the Head of Governance and Control in presenting reports to business owners and ensure their understanding and commitment to the report and action plan. Support with resolving of issues without compromising objectivity of role performed.
Act as support to the OpCo by regularly updating the documentation / reports / trackers that are presented and support to act as Secretary to the Committee in absence of Head of Governance and Control

Accountability: Risk and Control 10%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.

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Senior Product Manager: Value-Added Services

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe Senior Product Manager oversees the full lifecycle and commercial performance of value-added products, driving strategic growth and sustainable revenue. They ensure products are market-ready, compliant, and optimized for user value. The role requires cross-functional collaboration with teams across finance, tech, marketing, legal, and operations to deliver impactful product outcomes.

Job Description

The Product Manager is responsible for managing the end-to-end lifecycle of a single product or portfolio of products. As part of the growth agenda, this includes the management of the product’s overall commercial performance (Profit & Loss Statement), the product strategy & roadmap together with the associated revenue funnel required to grow the product lines sustainably into the future. As part of the run agenda it is the product manager’s responsibility to ensure that product’s on offer in the market are functional, compliant, risks are managed and products are promoted to maximise penetration and value extraction from the product user base. This role will act as the primary liaison between various enablement functions such as pricing, finance, digital, technology, product development, ECM/Portfolio management, operations, marketing, change, partners/vendors, regulatory, risk, legal and compliance teams.

Key Responsibilities:

1. Product Strategy/ Roadmap Development & Commercialization

Undertake research on new products, conduct competitor benchmarks, monitor global/local market trends, collaborate with partners to identify product gaps and/or opportunities
Continuously evaluate emerging industry trends, competitor ecosystems, and potential new collaborations to future-proof the bank’s portfolio.
Develop the product strategic vision and translate the strategy into new products and/or initiatives on the product roadmap
Commercialize the products and/or initiatives on the product roadmap
Maintain a revenue funnel/ pipeline for the entire product portfolio that informs execution/ Book of work prioritization as part of the short and medium-term planning cycles (STP & MTP)

Product Change Execution

Drive the scheduling, development and launch of new products, and initiatives by working closely with product development, digital, technology, change teams, partners/vendors ensuring that these are managed and delivered on time
Feed specialized product design and specification requirements into the development process and work closely with analysts and designers to ensure that it has been catered for in the business requirements document and user journey’s
Lead the NAPA (New and Amended Product Approval) process ensuring that all risk, legal, compliance, fin-crime and regulatory requirements are met
Develop the Go-to market operationalization and commercialization plan by working in collaboration with pricing, ECM/ campaigns, marketing, communications, front-line and operations teams

Product & Commercial Management

Manage the product commercial performance (P&L) – cost and revenue and associated Key Value Drivers (KVDs) across the product lifecycle in support of the business’s financial ambitions
Report on the performance of products against the KVDs as part of business review engagements
Set, interlock and drive KVD / Revenue targets with sales teams and the front-line
Ensure that all products in market work (i.e. are fully functional across the front and back-end) and are fulfilling the needs of customers
Constantly seek ways to enhance and optimize product performance by identifying and remediating operational, system, GL breaks, revenue leakages and managing customer complaints as part of voice of customer insights monitoring
Develop and ensure the implementation of business processes required to support the effective running of the products
Drive product awareness, maximise penetration and value extraction from the existing product user base in addition to growing the active user base by working in close collaboration with ECM, portfolio management, marketing and communications teams

Partnerships management

Identify, assess, and onboard new partners across the product ecosystem, including service providers, technology platforms, and distribution channels to expand the product offering.
Establish clear partnership objectives, commercial models, and governance frameworks to ensure alignment with business strategy and long-term value creation.
Maintain strong relationships with existing partners through regular performance reviews, joint business planning, and continuous service optimization to drive mutual growth.
Develop and negotiate commercial agreements that maximize revenue potential, ensure cost efficiency, and align with the bank’s strategic objectives.
Monitor partner performance through data-driven insights, identifying opportunities for enhancement, issue resolution, and value extraction from the ecosystem.

Risk Management

Ensure that products and services are designed and implemented in line with internal risk standards, regulation, Treat Customer Fairly principles to ensure best in class management of Conduct Risk
Identify strategic and operational product risks, raise necessary risk events and ensure implementation of required risk mitigation strategies working closely with first and second line risk teams
Ensure a robust third-party risk management framework to assess, monitor, and mitigate risks associated with partners, including operational, financial, regulatory, cybersecurity, and reputational risks.

Skills & Qualifications:

Core Competencies:
- Strong communication and interpersonal skills to manage relationships with stakeholders at all levels.
- Ability to translate business needs into actionable product features and requirements.
- Experience working in Agile product development environments.
- Strong problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.
- Customer-centric mindset with a focus on delivering valuable products.

Educational Background:
- Bachelor’s degree in Business, Finance, Information Technology, or a related field.

Industry Experience:
- 3-5 years of experience in product management, preferably within the banking or financial services industry.
- Experience in developing, managing, and scaling VAS offerings, such as airtime and data top-ups, bill payments, digital vouchers, loyalty programs, insurance add-ons, and embedded finance solutions.
- Strong commercial and partnership management expertise, working with merchants, telcos, content providers, and third-party service providers to expand the VAS ecosystem and drive adoption.
- Understanding of customer behavior, monetization strategies, and ecosystem dynamics for VAS products, ensuring high engagement, retention, and revenue growth through embedded solutions and cross-sell opportunities.

Technical Skills:
- Understanding of banking technology stacks and digital banking platforms.
- Familiarity with Agile tools (e.g., Jira, Trello) and project management software.
- Basic knowledge of data analysis tools (e.g., Excel,) to track product performance.

Personal Attributes:

Strategic Thinker: Able to define a vision and align it with business goals while keeping an eye on customer needs.
Collaborative: Works well with a range of stakeholders and teams, fostering cooperation and open communication.
Detail-Oriented: Pays close attention to detail, ensuring product features are delivered with high quality and consistency.
Adaptable: Can adjust to changing priorities and is comfortable working in a fast-paced, dynamic environment.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Senior Reward Specialist (VP) – ARO

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo provide advice and support in practice formulation and associate best practice improvement tactics; enabling the provision of specialist remuneration expertise.

Job Description

Job Description:

Reward Advisory Support: Provide expert advice and recommendations to line managers and human capital stakeholders on reward-related matters within the Group framework and policies. This includes advisory support for reward related aspects of South African specific S197 and S189 processes.
Remuneration Strategy Execution: Implement the Group Remuneration strategy within the Cluster, ensuring alignment with policies and procedures across South Africa and the African markets where Absa operates.
Pay Review: Lead the annual pay review process, guiding Human Capital (HC) and senior management through the validation of data, distribution and analysis of increase and incentive pools, and communication of pay review outcomes.
Data Insights & Communication: Provide actionable data insights and craft data-driven narratives that are informed by market trends, benchmarking, and internal analyses to support Human Capital (HC) and senior management in making strategic reward decisions. Present these insights in a clear, concise, and compelling manner to facilitate informed decision-making.
Training: Upskill Human Capital (HC) and line managers on reward methodologies, market data utilization and communication of reward outcomes to colleagues on an on-going basis.
Governance & policy management: Manage the governance approval process for hires and reward programs, ensuring compliance with Group policies. Draft or update policies, standards, and procedures to support Governance requirements.

Preferred requirements:

Minimum requirement of a Degree or an Advanced Diploma (NQF 7) or the equivalent.
Minimum 5 years’ experience in a Reward focused or similar role.
Global reward management experience, preferably across African markets.

Key Skills and Competencies:

Expert knowledge of reward principles, practices, and trends particularly within a corporate and investment banking context and across Africa.
Strong analytical and problem-solving skills, with the ability to analyze and interpret large sets of data to inform reward strategies.
Excellent verbal and written communication and interpersonal skills, with the ability to influence and persuade stakeholders at different levels and manage relationships with senior stakeholders, including executives and front-office leaders.
Project management and planning skills, with the ability to deliver results within deadlines and budgets.
Teamwork and collaboration skills, with the ability to work effectively with diverse groups, stakeholders across functions, and cultures.
High level of attention to detail and precision in managing complex data and ensuring accuracy in the implementation of reward initiatives.

Ideal Attributes:

Strategic and innovative thinker, with the ability to align reward initiatives with business objectives and values.
Customer-focused and service-oriented, with the ability to provide tailored and pragmatic solutions to reward challenges.
Proactive and self-motivated, with the ability to take ownership and drive continuous improvement.
Ethical and trustworthy, with the ability to maintain confidentiality and integrity.
Resilient with the ability to thrive in a fast-paced, high-pressure environment, adapting to evolving business needs

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

Investment Wealth Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryContribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required | : | : | : | : | :

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

We wish you all the best with your applications

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Conduct of Daily Operations

Handling of Complaints

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Be Trained & Coached

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Preferred Education:

Preferred Experience:

Knowledge & Skills:

Other required knowledge & skills:

Technical Competencies:

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Assurance Manager

Empowering Africa’s tomorrow, together…one story at a time.

Senior Product Manager: Value-Added Services

Empowering Africa’s tomorrow, together…one story at a time.

Senior Reward Specialist (VP) – ARO

Empowering Africa’s tomorrow, together…one story at a time.

Investment Wealth Manager

Empowering Africa’s tomorrow, together…one story at a time.

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