To apply, click on the link at the end of the posts and all the best with your applications

Customer Service Consultant

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

Duties and responsibilities include developing and implementing new policies to improve customer service, responding to customer questions and handling customer complaints. Major role will be acting as the front line of support for customers for both online and in store and ensure customers are satisfied with the products, services, and features.

JOB DESCRIPTION & RESPONSIBILITIES

1. Customer Interaction & Support

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Meeting daily, weekly, and monthly KPI’s in responding to queries and complaints
• Communicating with customers through various channels, managing both emails and phone calls
• Acknowledging and resolving customer complaints

2. Service Delivery & Order Processing

• Product knowledge in order to be able to answer all questions that may arise.
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints

3. Communication & Coordination

• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support across the board.
• Reporting on customer queries and informing line manager of escalations

SKILLS AND PERSONAL ATTRIBUTES

• 1 – 2 years call centre or service correspondence experience required
• Must be familiar with help desk applications.
• Matric certificate is required (additional certification in Office Management or Microsoft Office is advantageous)
• Proficiency in Microsoft Office Suite

Click here to apply

Store Manager

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.
KEY AREAS OF RESPONSIBILITY

Sales and Business Development

• Drive and monitor sales performance (UPT, ATV, and turnover).
• Lead by example and support staff to achieve individual and team sales targets. 
• Provide coaching to deliver exceptional in-store customer service.
• Identify sales trends through market and area analysis and communicate findings to the
  regional manage.

Team Management

• Conduct regular staff training and team meetings, keeping attendance records.
• Ensure all team members are informed of company updates, procedures, and sales focus areas.
• Complete and manage staff rosters based on the store’s staffing requirements. 
• Monitor individual staff performance and conduct appraisals with developmental feedback.

eCommerce Operations & Order Fulfilment

• Accurately pick and pack customer orders in line with online sales and quality standards.
• Oversee the packing process to ensure damage-free and presentable orders.
• Monitor and manage the order queue and dispatch deadlines from eCommerce platforms.
• Use eCommerce systems (e.g., Shopify) to track and fulfil orders.
• Collaborate with the warehouse or courier providers for timely deliveries and returns handling.

Inventory Management

• Minimise shrinkage and ensure stock levels are accurate and well documented in the POS system.
• Receive and process stock deliveries same day, including tagging, steaming, and capturing.
• Organize the stockroom to facilitate timely replenishment and order processing.
• Perform weekly and monthly cycle counts, submitting verified reports.
• Place replenishment orders and ensure returns or transfers are processed promptly.

Operations Management

• Manage store opening and closing procedures, time and attendance, and daily operations.
• Reconcile daily cash-ups, investigate discrepancies, and report losses where needed.
• Monitor store expenses (stationery, cleaning, refreshments) within allocated budgets.
• Enforce company risk control procedures and loss prevention measures.
• Handle refunds, exchanges, and escalate complaints or unusual cases to operations.

Administration & Reporting

• Submit accurate and timely month-end reports (e.g., time sheets, sales dashboards, staff purchases).
• Maintain up-to-date training registers and compliance records.
• Utilise tools such as the manager’s dashboard to track performance and operational data.

 SKILLS AND PERSONAL ATTRIBUTES

• Matric (compulsory), a relevant tertiary qualification is advantageous.
• Minimum 3 years’ experience in retail management, with exposure to eCommerce operations.
• Familiarity with eCommerce platforms such as (ie. Shopify)
• Strong leadership and team motivation skills.
• In-depth knowledge of retail operations, order fulfilment, and inventory control.
• Customer-focused mindset with excellent problem-solving ability.

Click here to apply

We wish you all the best with your applications