Momentum Administration Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Administration Manager: Quality Control

Closing Date
2026/03/31
Reference Number
MMH260324-6
Job Title Administration Manager: Quality Control
Position Type Permanent
Role Family Administration
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Centurion
Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The purpose of the role is to manage the operational execution of the regional quality control environment to ensure effective and consistent client service delivery.

Requirements
Experience and Qualifications

Grade 12.
Business related degree (preferred) or recognition of prior learning.
5 -7 years’ client service experience in the financial services industry.
Minimum 5 years managerial experience.
Duties & Responsibilities
Manage quality control team to deliver obsessive service excellence.
Contribute to the development of a Client Value Proposition (CVP) and client service strategies to ensure that operational considerations are incorporating into the development process.
Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
Manage the implementation of operating procedures and quality service standards related to the applicable client service solution.
Monitor and evaluate operational processes for quality and effectiveness in collaboration with regional operational managers making adjustments as required.
Manage a comprehensive quality control function, ensuring timeous and accurate service delivery.
Monitor queues and backlogs and make adjustments according to service delivery requirements to ensure same-day turn around and service level agreements are consistently maintain.
Implement and monitor the application of good governance principles, Treat Customers Fairly (TCF) principles and legislative compliance are upheld through the quality control environment.
Deliver meaningful and relevant monthly reporting on regional quality control issues and trends to allow for accurate action by operational teams for relevant HR actions, up-skilling and development of operational service consultants.
Speed and Quality of service delivery to allow client obsession centric service.
Contribute to the process of negotiating objectives and realistic service level agreements, monitor appropriateness and recommend adjustments.
Adopt a culture of accountability for regional and cross regional queue management to ensure full turn-around time of quality control items is maintained.
Take full accountability and responsibility for regional management of service standards delivered to internal and external stakeholders.
Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted to effectively manage same-day turn-around around and service level agreement expectations.
Effectively manage performance within the team in order to ensure business objectives are achieved at all times.
Adopt a culture of teamwork and high-performance culture by boosting cross regional quality control assistance ensuring overall regional turn-around times and service level agreements are maintained together with high quality output from all quality control teams.
Manage budget and implement sound financial controls.
Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
Take accountability to ensure quality controllers check and verify operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.
Report and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
Investigate reported willful acts of non-compliance to organisation policy and practice and report on findings Competencies.
Competencies
Business Acumen.
Client/Stakeholder Commitment.
Drive for Results.
Leads Change and Innovation.
Motivating and Inspiring Team.
Strategic Thinking.
Collaboration.
Impact and Influence.
Self-Awareness and Insight.
Diversity and Inclusiveness.
Growing Talent.

Click here to apply

Indexer

Closing Date
2026/03/31
Reference Number
MMH260324-2
Job Title Indexer
Position Type Permanent
Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Accurately and effectively analyse and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system within the service level agreement.

Requirements
Matric qualification or equivalent
At least 1 year administration and data capturing experience in aninsurance environment
Intermediate Microsoft Excel skills
Employee Benefits experience will be an advantage
Duties & Responsibilities
Data capturing in respect documents and correspondence.
Respond to and resolve basic enquiries within agreed service level agreement.
Redirect emails meant for other areas to the appropriate individual/mailbox.
Familiarise self with the various areas within Momentum Corporate in order to gain knowledge of where enquiries should be directed to, if required.
Ensuring a high level of customer service when liaising with stakeholders.
Provide support to the front-line team for inbound call overflows &query handling.
Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders.
Competencies
Attention to detail.
Time management skills.
Communication skills.
Planning skills.
Interpersonal skills.

Click here to apply

Administrator: Underwriting

Closing Date
2026/03/30
Reference Number
MMH260323-7
Job Title Administrator: Underwriting
Position Type Permanent
Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The underwriting Administrator will act as the liaison between the underwriter and the client by communicating decisions, resolving client queries, arranging Fastlane service and completing documents to enable the underwriting process.

Requirements
Grade 12 (NQF level 4).
1 Year experience in an insurance administration environment.
Microsoft Office (Outlook, Excel and Word).
Experience in Employee Benefits is preferred.
Underwriting administration experience is preferred.
Duties & Responsibilities
Answer queries telephonically and electronically.
Check and update data and underwriting requirements to determine action required on status report
Complete required documentation as per departmental guidelines.
Keep abreast of product and industry knowledge in order respond to member
queries.
Identify risks to the company and escalate accordingly.
Take ownership of client queries and provide first time resolution to ensure client.
Competencies
Planning and Organising skills.
Accountability.
Attention to detail.
Customer orientation.
Communicating with impact.

Click here to apply

Document Solutions Specialist

Closing Date
2026/03/28
Reference Number
MMH260320-14
Job Title Document Solutions Specialist
Position Type Permanent
Role Family Marketing and Communication
Cluster Momentum Health
Remote Opportunity Some of the time
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Centurion
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
To design, develop, and manage client communication documents and campaigns. Ensure deliverables are accurately produced, processed, and released in support of business objectives.

Requirements
Certificate or Diploma in Web Design, Front-End Web Development, or Interactive Media.
Certificate, Diploma, or Degree in: Graphic Design, Visual Communication,Digital Media Design, Desktop Publishing
Experience in document automation tools (Oracle, BI Publisher, CSF), or campaign management is an advantage.
Exposure to data integration, testing, or enterprise systems is desirable but not essential.
Experience working with multiple stakeholders or business units is beneficial.
Digital and technological communication platforms.
BI Publisher, CSF, and document/template development processes.
Data integration, testing, validation, and version control in enterprise systems.
Document design, development, and implementation processes.
Campaign management principles, stakeholder requirements, and compliance standards.
Duties & Responsibilities
Design, develop, and maintain client communication documents using BI Publisher and CSF in alignment with business and campaign requirements.
Translate business and communication requirements into functional document solutions and technical specifications.
Develop, configure, and test communication templates and documents on virtual server environments to ensure accuracy and functionality.
Manage the end-to-end document development lifecycle, including development, testing, quality assurance, approval, and production deployment.
Release and manage communication campaigns through communication systems in accordance with business schedules and requirements.
Ensure all client communications comply with branding standards, regulatory requirements, and internal governance frameworks.
Collaborate with business units and stakeholders to gather requirements and implement effective communication solutions.
Troubleshoot and resolve document generation or campaign deployment issues within BI Publisher, CSF, and Oracle environments.
Maintain version control, documentation, and configuration management for all communication templates and processes.
Perform testing and validation of communication outputs to ensure data accuracy and correct formatting before campaign release.
Continuously improve document solutions, templates, and processes to enhance efficiency, quality, and scalability.
Keep abreast of system updates, new technologies, and best practices related to document generation, campaign management, and communication platforms.
Provide technical expertise and guidance to internal stakeholders regarding document solutions and communication processes.
Collaborate with multiple business units to understand communication requirements and translate them into effective document outputs.
Build and maintain strong working relationships with internal stakeholders to ensure communication solutions meet business objectives.
Deliver communication solutions within agreed service levels and project timelines.
Provide recommendations to improve communication processes, document efficiency, and client experience.
Competencies
Strong proficiency in Microsoft Office (Word, Excel).

Experience with document automation tools (CSF, Oracle BI Publisher).

Data integration, testing, and validation.

Stakeholder collaboration and communication.

Strong visual design sense.

Click here to apply

We wish you all the best with your applications