AON Vacancies

To apply, click on the link at the end of the posts and al the best with your applications

Digital and Transformation Manager

Manager of Digital and Transformation Business Unit

Are you an experienced leader with a background in digital, technology, operations, or strategic transformation in financial services, insurance, or a similarly complex, regulated setting? Prepared to advance your career?

Aon South Africa seeks a Digital Transformation Business Unit Manager for a hybrid role based at our Head Office in Sandton. The Business Unit Manager of Strategic Digital Solutions manages the strategy, dependability, and development of Aon’s Policy & Claims Administration functions. This position leads cross-functional efforts involving business, technology, operations, and third-party vendors. It drives determined roadmaps and applies rigorous governance, risk oversight, and financial management across the portfolio.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Manage the comprehensive strategy, roadmap, and service condition of the Policy & Claims Administration platform. Maintain resilience, scalability, security, and cost-effectiveness of the platform. Collaborate with platform and IT teams to establish and sustain the target architecture; foster continuous progress and lower technical debt. Ensure alignment with regulatory, access, privacy, records-management, and change-management standards.

Align platform roadmaps with business priorities, including automation and workflow optimization, FNOL (First Notice of Loss) optimization, and client portal and digital ecosystem integration.

Lead the portfolio of Digital Broking initiatives, crafting reasons, value hypotheses, and delivery plans to increase placement speed, win rates, and colleague experience. Manage the modernization of Aon Access, coordinating upgrades, integrations, and organizational change to foster adoption and measurable client and colleague benefits.

Lead cross-functional project teams emphasizing outcome-driven planning and benefits achievement. Establish and uphold governance standards including SteerCo cadence, important metrics, RAID logs, risk, and financial reporting. Oversee testing governance across SIT, regression, UAT, performance, and penetration testing, ensuring clear launch criteria and controlled releases. Plan and manage complex migrations and integrations to reduce business disruption while safeguarding data quality and security.

Manage and update the digital risk register, delivering clear updates to RGC/SteerCo and ensuring remediation activities are carried through. Direct the Business Continuity & Resilience framework for the digital landscape, including BCP stewardship, BIAs, and drill cycles. Confirm that operational controls, documentation of evidence, and consistent review schedules are implemented and maintained across digital operations. Integrate digital risk governance with the organization’s overall risk and compliance structures.

Provide strategic direction for high-risk digital suppliers, including performance tracking, SLA management, and contractual oversight. Integrate supplier contingency planning and support the organization’s Supplier Relationship Management (SRM) framework. Collaborate with procurement and third-party risk teams on inherent risk evaluations, continuous monitoring, and remediation efforts. Communicate supplier and SRM status to relevant governance forums, emphasizing contract dependencies and service risks.

Lead, mentor, and retain a skilled, high-achieving team. Establish clear objectives, consistent performance rhythms, and individual growth plans; ensure team goals align with the wider Digital Strategy. Support a culture of psychological safety, ownership, and continuous improvement that reflects what matters most to us. Develop strong connections with senior participants such as the COO, IT leadership, business unit heads, claims, affinity/personal lines business, and external partners.

Skills and experience that will lead to success

Qualifications

• Relevant Bachelor’s degree or equivalent experience in Information Systems, Computer Science, Business, or related field (postgraduate qualification or MBA advantageous).
• Formal training/certification in project or programme management (e.g. Prince2, PMP, Agile/Scrum) is an advantage.
• Any relevant certifications in IT governance, risk, or service management (e.g. ITIL, COBIT) will be beneficial.

Knowledge

• Strong knowledge of digital platforms and ecosystems, preferably encompassing policy & claims administration systems as well as broker/portal solutions.
• Lead the portfolio of digital broking initiative—shaping arguments, value hypotheses, and delivery plans to increase placement speed, win rates, and colleague experience.
• Manage project team (PM, BAs, business collaborators, and Third Party Vendor), promoting outcome-focused planning, clear RAID management, and benefits monitoring. Apply Aon’s governance standards (SteerCo cadence, critical metrics, risk/financial reporting) and documentation.
• Plan, manage and oversee complex data/application migrations (platform‑to‑platform), ensuring data quality, cutover readiness, and minimal business disruption. Govern integration patterns and APIs across broking, policy, claims, finance, document, and reporting ecosystems in line with enterprise architecture and security standards.
• Serve as the primary interface to business executives, market leaders, compliance, risk, finance, and shared services on progress of New Tickets / Amendments. Lead governance across SteerCo, OpsCom, Planning & Prioritisation, and Sprint meetings; produce decision-ready packs. Drive cross-workstream integration for BAU, New Features, and Change request plans so that dependencies and cutovers align effectively; ensure time is reserved for security testing (including pen tests) and remediation prior to launch.
• Build, coach, and retain a high-performing team with varied backgrounds; set clear objectives, feedback rhythms, and growth paths. Foster a culture of psychological safety, accountability, and continuous learning aligned to Aon’s values.
• Embed supplier contingency planning practices using the enterprise template; ensure critical vendors supporting Policy & Claims Admin, migrations, and broking are covered by current contingency plans. Contribute to Aon’s Supplier Relationship Management (SRM) framework by aligning Digital Solutions vendors to unified onboarding/offboarding, performance reviews, and relationship health measures. Coordinate with third‑party risk and procurement to streamline inherent risk questionnaires, ongoing monitoring, and paths for addressing critical issues; maintain a prioritized remediation backlog for high‑risk suppliers. Report SRM and supplier‑risk status into SteerCo/OpCom, highlighting contract dependencies, service risks, and mitigation tied to key delivery landmarks.
• Business line executives, country leadership, operations, legal/compliance, risk, finance, enterprise architecture, information security, PMO/VRO, and outside vendors/partners.

Skills and Attributes

• Excellent collaborator management and communication skills – able to operate and articulate confidently with Exco and across technical and non-technical audiences. Strong analytical, problem-solving, and decision-making ability in ambiguous, high-stakes environments. Proven ability in building high-performing teams, embedding performance frameworks (important metrics), and driving engagement and continuous improvement. Strategic thinker with the ability to translate business strategy into clear, outcome-based digital roadmaps.

Experience

• Demonstrated senior leadership background in digital, technology, operations, or strategic transformation within financial services, insurance, or a similarly complex, regulated setting. Established history of managing and advancing essential platforms (policy, claims, core systems, or equivalent) from start to finish. Extensive experience directing large, cross-functional initiatives that include various business units, technology groups, and external vendors. Practical involvement with complex data and application migrations. Oversight of testing, release, and deployment phases in a live environment. Considerable familiarity with risk management, business continuity, supplier risk, and operational oversight.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon offers equal employment opportunities to every employee and job candidate regardless of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, domestic partner status, or any other legally protected characteristic.

We are dedicated to offering equal employment opportunities and creating an inclusive environment. If you need accommodations during the application or interview stages, please inform us. You can ask for accommodations by emailing ReasonableAccommodations@Aon.com or contacting your recruiter. We will collaborate with you to address your needs and provide a fair and just experience.

Click here to apply

Business Operations – Technical, Risk and Control Manager

Do you have the ability to deliver risk management and insurance solutions to business enterprises in South Africa? Have you achieved a law degree? We’re hiring!

Aon South Africa is recruiting a Technical, Risk and Control Manager in Business Operations based, on a hybrid basis, from our Head Office in Sandton. The Technical, Risk and Control Specialist is responsible for providing operational support to business teams (Commercial, Specialty and Personal Lines) on technical insurance, business compliance and quality standards. Delivering guidance and support on business operational compliance including insurance and other regulatory requirements such as, FAIS, TCF, PPR and POPIA as well as responding on Insurer compliance audit checks and binder due diligence. Providing technical insight on the business solutions’ product policy wordings, supporting documentation and communications to clients. Supporting business with the design and implementation of minimum operating standards. Managing approval processes for sign off and acceptance. Obtaining and maintenance of market security approvals.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Operational Risk Requirements

Governance & Control, Operational risk requirements (1st line of defense) – coordinated by Compliance who guide, check and challenge (2nd Line of Defense). Internal Audit – 3rd line of defense.

Technical & Operational Compliance

• Run the incorporation of legislative requirements into MOS
• Agree compliance monitoring plan with Compliance and facilitate implementation
• Manage implementation of agreed compliance improvement actions
• Facilitate and assist in Intermediary Agreements; Outsourced and Binder Agreements with insurers as well a prepare and submit binder due diligence audits and assessments.
• Liaise with Insurers on ensuring all stakeholders implement insurer change requests and communication thereof to business.
• Technical review – Approve and sign off on changes to product and policy documentation including schedule of insurance ensuring compliance, FAIS, TCF and PPR.
• Work with Product and Underwriting business support teams to ensure correct implementation of products in policy management systems.
• Review and sign off, marketing collateral and client communication for technical correctness and regulatory compliance including FAIS, TCF and PPR.
• Preparation, review and ongoing updating of Disclosure Notices.
• Supporting business with Section 8(2)(d) (OSIP) queries.
• Provide review of and response to the impact of regulatory changes from a business perspective.

Quality and Risk (Best practice and minimum operating standards)

• Design & Maintain documents relating to MOS
• Create an awareness and provide training of MOS to all staff
• Monitor adherence to MOS and technical standards and report breakdowns
• Liaise with Internal audit re an internal audit plan to monitor adherence to MOS
• Implement and manage agreed quality improvement actions

Market Security

• Liaise with International Market Security Committee to agree local SA approved and unapproved markets.
• Manages the processes and communications surrounding these approvals.

Skills and experience that will lead to success

Qualifications.

• A matric qualification.
• Law degree (LLB) from a reputable tertiary educational institution.
• Insurance related tertiary qualification preferable
• Registration as a representative and Key Individual with the FSCA in terms of the FAIS act (Advantageous)

Knowledge

• A solid grasp of relevant legislation and regulations pertaining to the industry.
• A broad and solid grasp of insurance wordings
• A clear comprehension of risk analysis methodologies related to the industry.
• A well-developed understanding of and ability to support business enterprises in South Africa through risk management and insurance solutions.

Skills and Attributes.

• Well-developed technical and analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.
• Well-developed leadership and team management skills.
• Well-developed spoken and written communication skills.
• Well-developed negotiating skills.
• Well-developed interpersonal skills.
• Ability to deal with pressure and high stress environment.

Experience.

• 10 years of proven experience within the insurance industry.
• At least 4 to 6 years of technical and quality management experience.
• A record of accomplishment related to providing risk management and insurance solutions to commerce and industry.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

Click here to apply

Senior Healthcare Consultant

Senior Healthcare Consultant – Cape Town
Do you have experience in medical aid consulting to corporate clients? Ready for the next step in your career? Read on!

Aon South Africa is recruiting a Healthcare Consultant in our Employee Benefits department, based on a hybrid basis, from our offices in Cape Town.

The role of the senior healthcare consultant is to manage and service and retain a portfolio of clients by applying company policies and procedures to deliver varied technical and professional activities.

The senior healthcare consultant is the primary point of contact for clients, hence fulfilling a critical role in the life cycle of the client.

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like
Being the primary point of contact for clients.
Driving strategy and outcomes
Being responsible for client retention and growth of portfolio of clients.
Being responsible to ensure that all service level agreements and appointment letters are signed and current and in place. (including the individual LOA’s per employee) Ensure the CSA and LOA are adhered to.
Being responsible for developing healthcare related educational programs, conducting healthcare related training and conducting induction training and personalized one and ones.
Ensuring that all administrative and regulatory matters relating to each client portfolio is up-to-date and in order.
Being responsible for relevant reports and information and data to all internal and external stakeholders, including executive reports. (ability to write own reports including power point presentations)
Being responsible for dealing with all queries, ex gratia applications, disputes and information required by the client.
Ensuring compliance with all regulatory requirements.
Being responsible for assisting more junior colleagues where applicable.
Being responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.
Developing opportunities between Healthcare and Retirement funding and increasing revenue
Understanding what it means to bring all of Aon to client
Ability to extract data from Aon reports and create opportunities and ability to consult to the data highlighting critical key areas
Skills and experience that will lead to success
Qualifications.

A recognized matric qualification.
An NQF 5 or equivalent qualification in healthcare/healthcare administration.
A relevant bachelor’s degree from a reputable tertiary educational institution would be advantageous.
Registration as a representative with the FSCA in terms of the FAIS act and CMS.
Accreditation on 8 medical schemes, 3 Primary Health Insurance, 3 Gap cover schemes and 2 EAP health products are required.
Knowledge.

A well-developed knowledge of principles and practices within a technical/professional discipline.
A good knowledge of policy wordings.
Knowledge of the healthcare industry, impact of NHI and Tax and regulations that may impact advisors, clients and members of medical scheme
Skills and Attributes.

Well-developed analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.
Well-developed ability to work in and contribute to teams constructively.
Well-developed spoken and written communication skills.
Well-developed influencing and persuading skills.
Well-developed interpersonal skills.
Digital literacy in Excel and Word.
Strategic identification of trends when extracting information from reports
Strong ability to build relationships at Decision making level
Able to work independently and identify gaps and create initiatives within a client understanding their strategy and the industry challenges they are in
The ability to analyze data from medical schemes, PHI and EAP and competently and objectively present the findings to clients.
Understand the power of integration and ability to articulate
The ability to assist senior colleagues in respect of the wellness strategy of clients.
Experience.

At least 3 to 5 years’ experience in a similar or related role.
Extensive healthcare experience.
Proven experience in handling Large Portfolios and large clients’ minimum of 3000 employees at 1 employer
A proven record of achievement as a consultant.
At least 3 to 5 years’ experience in the BPO industry or a similar/related role
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

Click here to apply

Client Manager

Client Manager – Bloemfontein

Are you an expert commercial insurance professional? Ready for the next step in your career? We’re hiring!

Aon South Africa is recruiting a Client Manager in our Commercial department based, on a hybrid basis, from our Bloemfontein office. The role of the Client Manager is to build and improve day to day client relationships, manage portfolios of client accounts and provide technical expertise to less experienced employees.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Responsible for leading, developing and improving the day to day client relationship
• Responsible for building a “client profile” of risks and needs analysis in respect of the portfolio of clients.
• Responsible for input into the renewal process which includes:
  • preparing pre-renewal documents
  • meeting with clients
  • sending renewal notifications
  • sending cancellation letters were applicable.
• Responsible for structuring insurance programmes to meet the needs of portfolio clients.
• Responsible for producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations.
• Responsible for maintaining and improving client satisfaction, retention, revenue and profitability
• Responsible for compliant dealings with clients
• Contributes into the development of new business with either existing or new clients
• Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards are met
• Acts as a support to Strategic Account Manager/ Business Manager on larger, more complex accounts
• Responsible for credit control
• Responsible for cross sell and upsell across in respect of new and existing clients,
• Proactively seek out new leads/opportunities to assist in meeting the Branch targets for the year.

How this opportunity is different

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility.

Skills and experience that will lead to success

Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree or equivalent experience is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge.

• Excellent knowledge of policy wordings
• An extensive knowledge of the South short-term insurance markets
• An in-depth strategic knowledge of industry and business strategies and company goals
• Digital literacy with sophisticated know-how in MS Word and Excel.

Skills and Attributes.

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefit clients.
• Advanced analytical, technical and problem-solving skills and abilities.
• Well- developed communication skills.
• Fluency in the English language, both written and spoken.
• Good interpersonal and organizational skills.
• Ability to work optimally in and with teams.

Experience.

• Have a proven experience in a similar or related role.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

Click here to apply

We wish you all the best with your applications