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Food Experience Manager

Job Description

Role Overview:
We are seeking a strategic and creative Food Experience Manager to drive and elevate the culinary experience across our Zambezi Region Camps operation. The ideal candidate will have a strong passion for food and a clear focus on consistency, quality and execution, ensuring food experiences are achievable, sustainable and aligned with guest expectations, while developing strong, accountable teams.

Key Responsibilities:

• Own and drive the full guest food experience across assigned camps, aligned with the overall brand vision.
• Collaborate closely with the culinary team to ensure consistency in food quality, presentation, service flow and standards
• Manage and train front-of-house staff on food and beverage offerings, service standards and guest engagement.
• Strengthen kitchen and service systems, including hygiene and operational standards.
• Support procurement, cost control and waste reduction initiatives by monitoring and managing food costs, inventory and waste to ensure profitability and sustainability.
• Monitor and evaluate guest feedback, using insights to continuously improve and refine the food experience.
• Provide clear reporting and regional support to Group Leadership.

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management, Culinary Arts or a related field.
• Minimum of 3 years’ experience in a similar role, preferably within high-end restaurants, luxury hospitality or remote safari camp environments.
• Strong understanding of food and beverage operations, including menu development, pricing and costing.
• Strong cooking ability with excellent plating and presentation skills.
• Demonstrated experience in training and developing kitchen teams.
• Strong computer literacy, including Excel for costing, reporting and analysis.
• Comfortable working hands-on in remote camp environments.

Competencies:

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proven leadership ability and experience working with diverse teams.
• Ability to work both independently and collaboratively.
• Ability to perform in a fast-paced environment while managing multiple camps.
• Creative thinker with strong attention to detail and a passion for delivering exceptional dining experiences.

Note: This job specification is intended to outline the general responsibilities and requirements of the role. It is not exhaustive and may be subject to change or modification at the discretion of the organisation.

Click here to apply

Operations Specialist

Job Description

PRIMARY PURPOSE

Join our dynamic team as an Operations Specialist, where you will play a crucial role in the booking process. You will support our travel designers and serve as the first line of communication with suppliers, ensuring that every booking is managed accurately, efficiently, and without errors.

KEY RESPONSIBILITIES:

• Liaise with travel designers on all operational booking requirements
• Maintain continuous communication with suppliers and internal sales support teams
• Contact suppliers for availability and ensure all rates and services are accurately loaded
• Cross-check suppliers quotes and advise rate and product discrepancies
• Stay updated on product and technology changes through weekly training.
• Manage the operational booking dashboard and clear tasks promptly
• Ensure all special requests are obtained, verified and entered into the booking system
• Ensure all services lines are accurately loaded and confirmed
• Review supplier confirmations and invoices for discrepancies and ensure timely payments
• Reconfirm services 90 days prior to travel
• Flag VIP guests and ensure special needs protocols are followed
• Maintain full booking files, ensuring all documents are stored and updated
• Produce accurate document packs and travel itineraries
• Provide proactive feedback to properties during guest travel

SKILL SET, QUALIFICATIONS AND EXPERIENCE:

• Excellent communication skills (written and verbal)
• Methodical and organised work style
• Minimum 2 years experience in a Tour Operator Industry
• Strong team player with a service-oriented mindset
• Ability to work under pressure while maintaining accuracy
• Good follow-up skills and a consistent approach to quality output
• Professional demeanour in all interactions

Click here to apply

Food and Beverage Supervisor – Kenya

Job Description

PRIMARY PURPOSE

To ensure guests have a positive experience at the camp by exhibiting excellent customer service. The ideal candidate will be responsible for overseeing and supervising waiters in their roles that include: greeting guests, taking their orders, communicating with members of the kitchen about orders and timely service of both meals and beverages to guests.

KEY RESPONSIBILITIES:

• Duty allocation and preparing of the staff leave/off schedule.
• A personal practice of professional and clear communication skills, maintaining supervisors image using the appropriate approach and ensuring fairness and respect to all.
• Ensure that punctuality, appearance and personal grooming of staff are as at expected highest standard.
• Eliminate hazard working conditions and practice.
• Keep records and special cases of indiscipline and report to the Restaurant Manager.
• Keep records and special cases of indiscipline and report to the Restaurant Manager.
• Oversee a clean and tidy dining area including the floor, furniture and fittings.
• Oversee and supervise preparation of tables by setting up linen, silverware and glassware
• Oversee table allocation based on guests inhouse and requests.
• Greet and escort guests to their tables
• Supervise menu presentation as well as provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
• Ensure that the waiters are well informed about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Ensure that the waiters take accurate food and drinks orders
• Ensure that the waiter communicate order details to the Kitchen Staff
• Supervise timely service of food and drink ordered
• Oversee checking of dishes and kitchenware for cleanliness and presentation and report any problems
• Ensure prompt clearance of plates, glasses and silverware to the kitchen for cleaning
• Provide excellent customer service
• Always strive towards best customer satisfaction
• Adhere to all relevant customer service guidelines & relevant HACCP/ health rules & regulations

POSITION REQUIREMENTS

• A minimum of Food & Beverage Service & Sales course from a reputable college
• Strong leadership & organizational skills
• Problem Solving Skills
• A minimum of two (2) year experience in a similar position.
• Good communication skills both verbal & written. foreign language is an added advantage
• Computer skills

Interests: -A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”.

Click here to apply

Junior Manager- Camp Operations

Job Description

Role Overview:

The Junior Manager – Camp Operations will be responsible for assisting the Camp Operations Manager in overseeing and coordinating all activities related to the camp operations. This role involves working closely with various departments to ensure the smooth running of day-to-day operations and delivering exceptional customer service to guests and their families.

• Key Responsibilities:
• Participate in a structured training program that covers all aspects of the camps operations and processes.
• Gain a deep understanding of various functional areas in camp operations.
• Learn and apply company policies, procedures, and guidelines in daily activities.
• Assist camp managers in day-to-day operations, including project coordination, data analysis, and report generation.
• Collaborate with cross-functional teams to enhance productivity and efficiency.
• Shadow and learn from experienced managers to gain valuable insights into effective leadership and management techniques.
• Develop a strong understanding of customer needs and expectations and contribute to the development and implementation of strategies to improve customer satisfaction.
• Participate in meetings, workshops, and training sessions to enhance knowledge and skills.
• Continuously update and maintain knowledge of industry trends and best practices.
• Demonstrate a strong work ethic, professionalism, and a positive attitude throughout the training program.

Qualifications and Skills:

• A Diploma /Bachelor’s degree in Tourism, Leisure and Hospitality Management, or a related field is preferred.
• Previous experience in Tourism & Hospitality Industry.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong leadership abilities and the capacity to motivate and inspire a team.
• Outstanding communication and interpersonal skills, with the ability to interact with people of all ages and backgrounds.
• Knowledge of safety regulations, emergency protocols, and risk management procedures.
• Competency in Microsoft Office Suite and other relevant software applications.
• Flexibility to adapt and work in a fast-paced, outdoor environment.
• First Aid and CPR certification is preferred, or a willingness to obtain these certifications.

Note: This job specification is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Responsibilities and requirements may evolve or change over time.

Click here to apply

Field Guide

Job Description

PRIMARY PURPOSE

We are looking for an enthusiastic, creative and passionate Field Guide, to provide quality trips and information to guests, in a professional and friendly manner according to Wilderness standards.

*This position is based in Camps

Detailed Responsibilities

• General
  • Presenting a good image at all times – this being: efficiency, courtesy, helpfulness, grooming and a good appearance.
  • Maintaining the required level of discipline and manner at all times
  • Ensuring that you are abiding by the Company’s code of employment practice and the Namibian Labour Law.
  • Achieving the best service possible in the care and comfort of the guest.
  • Establishing a welcoming atmosphere and a courteous and reliable standard of service.
  • Ensuring a high standard of cleanliness and general upkeep in all areas for which you are responsible.
  • Establishing good working relationships with other departments and employees.
  • Keeping the manager and supervisor informed of all matters requiring attention.
  • Evaluating and following up on repairs and maintenance on all areas for which you are responsible.
  • These duties are necessary in order to achieve ultimate guest satisfaction.
   Skills
  • Applying rules of personal and general hygiene.
  • Correct use of cleaning agents and chemicals.
  • Locating and giving information.
  • Guiding skills as stipulated by WSN standards of excellence.
  • Proper driving techniques with a Land Rover.
  • Basic First Aid.
  • Communicating using good interpersonal and selling skills, being able to relate well to guests, peers and superiors.
  • Dexterity and the use of equipment and tools.
  • Use of firefighting equipment, reporting hazards, lost and found items and dealing with unusual events.
   Ability
  • Ability to follow instructions.
  • Working independently with little supervision.
  • Be able to use discretion in an unobtrusive manner.
  • Ability to work with people.
  • To be able and willing to learn.
  • Ability to source and utilise information appropriately.
  • Ability to work under pressure and changing workloads.
  • Adaptability to deal with challenging situations, maintaining calmness at all times.
  • Be innovative and creative.
  • Use common sense at all times and act accordingly.
  • Ability to work as part of a team.
  • Honest and responsible.
  • Qualification Requirements
  • Training: WSN level one Guide Training, PDP, First Aid level 1, Divers License
  • Experience: Pref 6 months previous experience in Guiding.
  • Language Skills Conversational & work-related knowledge of English is essential.
  • Other languages will be an added advantage.
  Personal Attributes
  1. Knowledge
  • Personal health, hygiene and grooming.
  • House rules and reporting procedures.
  • Lay out of the facilities.
  • The type of service and activities offered by the establishment.
  • Information about Namibian natural history and local tourist attractions.
  • Telephone & Radio techniques.
  • Knowledge of cleaning: equipment, materials and products.
  • Be able to assess an area and establish cleaning requirements and procedures.
  • Understand health, safety and hygiene procedures, regulations and application to the responsible area.
  • Guiding techniques and relative knowledge.
  • Cost & waste controlling and saving principles.
  • Company standards, code of conduct and policies
  • Company Training principles.
  • Staff work and leave rosters.
  • Guest lost property procedure.
                      

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303

Click here to apply

Wilderness Botswana Managing Director

Job Description

As Managing Director, you will carry full P&L responsibility and lead the overall strategic, operational and commercial direction of the business. Reporting to the Board, you will be accountable for delivering sustainable growth, strong governance, and long‑term value for shareholders, employees, and stakeholders.

Role Requirements:

• Set and execute the company’s strategic vision, aligned to market opportunities in Botswana and the wider region
• Drive revenue growth, profitability, and operational efficiency
• Lead and develop a high‑performing executive and management team
• Strengthen governance, risk management, and compliance frameworks
• Represent the business with key stakeholders, partners, regulators, and clients
• Champion a values‑led culture focused on performance, accountability, and employee engagement

High Level Focus:

• Develop and implement medium‑ and long‑term business strategy
• Oversee all commercial, operational, and financial activities
• Ensure strong financial controls, reporting, and forecasting
• Identify and capitalise on new market and growth opportunities
• Build trusted relationships with the Board and external stakeholders
• Drive organisational capability, succession planning, and leadership development

Skills Set:

• Demonstrated success in leading profitable businesses
• Strong strategic, commercial, and financial acumen
• Experience operating in African or emerging markets (highly advantageous)
• Outstanding leadership, communication, and stakeholder management skills
• A reputation for integrity, resilience, and results delivery

Experience:

• 10+ years at a senior level
• Relevant industry experience will be advantageous, but leadership capability, cultural alignment, and commercial judgement are paramount.

Location:

• This position is based in Maun, Botswana

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303

Click here to apply

Senior Travel Designer

Job Description

Location: Johannesburg or Cape Town
Reports to: Reservations Manager
Company: Wilderness

Are you passionate about luxury travel, conservation, and creating unforgettable journeys? Join Wilderness as a Senior Travel Designer and help craft extraordinary experiences across Southern and East Africa!

About the Role

As a Senior Travel Designer, you’ll deliver exceptional, personalised travel experiences for our guests and agents. You’ll combine deep product knowledge with high-touch service, fast response times, and a consultative approach. Your mission: build strong relationships, curate bespoke itineraries, and drive sales while maintaining healthy margins.

Key Responsibilities

• Service Excellence: Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
• Itinerary Design & Upselling: Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences.
• Agent Relationship Management: Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
• Booking Accuracy: Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
• Operational Coordination: Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
• Performance & Margin Focus: Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
• Product Knowledge: Stay current on Wilderness camps and experiences across Southern & East Africa, and confidently position our offerings.
• Systems & Technology: Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Candidate Profile

• Qualifications: Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality.
• Experience: 4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office.
• Skills: Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel experiences.
• Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

Why Wilderness?

• Work with a passionate team dedicated to conservation and luxury travel.
• Deepen your destination expertise through ongoing training and familiarisation trips.
• Be part of a company that values creativity, initiative, and going the extra mile.

Interests:                                                              

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303

Click here to apply

COMMERCIAL PILOTS C208B/FLIGHT INSTRUCTORS/TYPE RATING INSTRUCTORS

Job Description

COMMERCIAL PILOTS C208B/FLIGHT INSTRUCTORS/TYPE RATING INSTRUCTORS

We are looking for highly motivated, energetic and dedicated individuals with a passion and proven experience in the aviation field. The applicants will be based in Maun and will travel into remote areas frequently.

 MINIMUM QUALIFICATIONS

• A valid Commercial pilot license
• Flight Instructor Rating or Aircraft Type Rating Instructor
• Level 4 English proficiency
• A valid Class B driver’s License
• A degree or equivalent will be an added advantage.
• Possession of a safety management system (SMS) qualification will be an advantage.
• Possession of a quality management system (QMS) qualification will be an advantage

EXPERIENCE

• Minimum of 950 hrs total flight time
• C208 rated (Preferred)
• Turbine experience is an added advantage
• Instructors rating and experience is an added advantage

ADDITIONAL SKILLS

• Customer service skills
• Must have leadership skills
• Ability to work as part of a team.

Click here to apply

Senior Aircraft Maintenance Engineer – Northern Air Maintenance Botswana

Job Description

Northern Air Maintenance is an Approved Aircraft Maintenance Organization with its main base at Maun International Airport and line stations at Kasane International Airport and Victoria Falls International Airport. Our organization is approved by the Civil Aviation Authorities of Botswana, Namibia and Zimbabwe. We are looking for a highly motivated, energetic and dedicated individual with passion and proven experience in the aviation maintenance field to join our team. The applicant will initially be based in Maun but should be prepared to rotate in and out of our line stations as well as travel into remote areas from time to time. The fleet is biased towards Cessna and Pratt and Whitney turbine-powered aircraft.

SENIOR AIRCRAFT MAINTENANCE ENGINEER
PURPOSE OF THE JOB
To carry out service, repair, inspection, modifications, overhaul and maintenance of all aircraft power plant, airframes and components including preventative maintenance, defects rectification, fault-finding and any other related duties within the scope of an Airframe and Powerplant Senior Engineer as well as co-managing manpower and resources. The incumbent will also be expected to carry out maintenance and defect rectification away from the main base or line stations whenever necessary.

BRIEF KEY PERFORMSNCE AREAS
 Deliver a quality and timeous service to aircraft under maintenance
 troubleshoot and rectify defects without comebacks
 complete all relevant documentation before release of aircraft to service and ensure that all relevant information is accurate and captured in the records
 reference and correctly interpret all publications relating to tasks being carried out
 Supervision of Engineers, Junior engineers, Engineers assistants, Interns and Apprentices working under supervision of the Senior Engineer to ensure that they maintain a quality product & service and account for their time
 Delivery of performance standards
 Train and guide subordinates on the job with regard and reference to Airworthiness Regulations, Technical data and publications, Maintenance Procedure Manual etc.
 Evaluation and monitoring performance of subordinates.
 complete timesheets and account for all the time worked
 Accountable for all the assets allocated to the individual and department as well as ensuring all referenced publications are current and up to date.
 Delivery of performance Standards

QUALIFICATIONS
 Current CAAB Airframe and Powerplant AME License with applicable ratings endorsed therein.
 Aircraft Mechanic Diploma, Trade Certificate or equivalent.
 Valid Driver’s License.
 Human Factors certificate

MINIMUM REQUIREMENTS
 C208 series, GA8, C100&200 series, PT6 series, Lycoming series and Continental series ratings endorsed in AMEL. Additional ratings and licenses e.g. Aviation Repair Specialist, NDT etc would be advantageous.
 8 years practical experience post qualification with traceable references.
 Minimum 5 years as a fully certifying engineer on aircraft predominantly maintained by NAM.
 Have adequate personal tools to safely and effectively carry out required functions.

COMPETENCIES
 Proven 5 years practical experience as a certifying engineer with Engine borescope inspections, Hot Section Inspections, engine and propeller changes and rigging, component servicing, visual inspections as well as solid trouble shooting and fault isolation abilities.
 Well versed with CAAB regulations, AME license privileges, responsibilities and limitations
 Computer literate.
 Interpersonal skills and People management skills
 Communication and problem-solving skills with the ability to work independently
 Integrity, honesty and good work ethic
 Good understanding of aerodynamics as well as excellent mechanical & technical Skills
 Knowledge of aircraft safety rules and safe work practices
 Qualifications and traceable references must be available on request

Click here to apply

We wish you all the best with your applications