JSE Vacancies

To apply, click on the link at the end of the posts and all th ebest with your applications

Call Centre Agent – Shareholder Services

Listing reference: jse_000712

Listing status: Online

Apply by: 28 May 2026

Position summary

Industry: Financial Services

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

WHY JOIN THE JSE?  The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

Purpose of this Role: We are currently recruiting for two Call Centre Agent – Shareholder Services opportunities, including one permanent position and one 6-month fixed-term contract (FTC). Includes but is not restricted to handling inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their enquiries. Assisting shareholders with opening up of Sharehub accounts and processing unclaimed dividends. Given the nature of the shareholder base and the need to provide effective service, proficiency in Afrikaans (spoken and written) is essential for this role to ensure clear and efficient communication with all clients.

Job description

The successful candidate will be carry out the following duties:

• Ensuring that all calls are answered and the minimum requirements in terms of the productivity criteria is met, 80% of calls answered within 20 seconds and that the abandonment rate does not exceed 5% daily/weekly/monthly & yearly.
• Assist shareholders with opening of Sharehub accounts and guiding them through the unclaimed dividends processes with regards to the Asset Reunification Project
• Logging of various tickets and call loggings in aid of Asset Reunification.
• Ensures quality output is above 90% monthly.
• Ensures that that the agent is seen to be actively offering CSI to at least minimum 50% of total calls received monthly.
• Ensures that that the agent is seen to be actively offering & opening Sharehub Boxes to at least minimum 50% of total calls received monthly.
• Obtains shareholder information by answering telephone calls; assisting shareholders process their unclaimed
• Dividends; verifying information on the online trading platform
• Knowledge of and Online trading platform
• Ensure Daily Trades are put through correctly and on time. (Agent to leave only when all trades are passed)
• Ability to manoeuvre between different CRM’s (example Insta & Fortress/Management system) and databases.
• Ability to log calls and results accurately on SharePoint after every interaction with a shareholder should it be a job requirement.
• Ability to work through the SPS system accurately
• Ability to assist shareholders on Investor Centre & Sharepoint
• Assist shareholders with resetting passwords and usernames
• Determines eligibility by comparing shareholder information to requirements and set processes and procedures.
• Establishes FICA and other Contact Centre requirements which will aid payments for the unclaimed dividends & other monies due.
• Assist in Adhoc duties within the Contact Centre and walk in centre when needed.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes organization mission by completing related results as needed.
  

Minimum requirements

Minimum requirements:

·       Afrikaans language proficiency

Qualifications:

• Matric
• Preferably a Certificate in Customer Service

Experience:

• 1 year contact centre experience
• Ability to work under pressure and deadline driven.
• People Skills
• Listening skills
• Has a clear understanding of call centre metrics
• SLA driven

Skills Required:

• Verbal Communication, Phone Skills, Listening, Accurate Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking, Timekeeping
• Experience in Inbound / Outbound Call Centre
• Basic to Intermediate Microsoft Package skills
• Handle queries and escalations to completion

Click here to apply

Enforcement Specialist

Listing reference: jse_000711

Listing status: Online

Apply by: 20 May 2026

Position summary

Industry: Banking

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

WHY JOIN THE JSE?  The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

To assist the Enforcement Manager to monitor and enforce JSE regulations and rules in line with the requirements of the Financial Market Act to mitigate risks and protect JSE reputation and integrity

Job description

Partner for a sustainable marketplace: Stakeholder Experience

·     Maintain a professional approach towards our regulatory interactions with the member firms and other relevant stakeholders which promotes our reputation as a trusted, respected regulator.

·     Assess feedback received from the internal and external stakeholders and member firms regarding the professionalism and timeous nature of our interactions with them.

·     Ensure that our behaviour demonstrated aligns with the JSE values.

 Protect and grow core business: Assistance To Member Application And Onsite Review Teams

·       Assist Member Application team in conducting due diligence on the applicant

·       Identify all individuals that require further investigation and stop applications from proceeding

·       Assist On-site Review team with information in relation to the breaches to be looked at during the review

 Protect and grow core business: Enforcement

·       Investigate alleged breaches of the JSE Rules by the members across all markets that gets referred to the department by external and/or internal stakeholders

·       Investigate cases of CAPAD breaches by the JSE members as referred to Enforcement by the CAPAD team

·       Produce enforcement report according to acceptable standard in relation to the investigation conducted

Protect and grow core business: Client Complaints And Disputes

·       Facilitate resolution of disputes between a JSE member and clients in line with the provisions of the JSE Rules.

·       Acknowledge receipt of complaint or enquiry within 48 hours, respond to the complainant/enquirer in respect of the way forward and/or next steps.

·       Ensure resolution of bonafide complaints within 4 weeks of receipt or provide relevant feedback to the complainant if not in a position to resolve within 4 weeks as well provide as an indication by when a resolution is reasonably forthcoming.

·       Follow up weekly on outstanding responses/matters and ensure that feedback is procured timeously, at least weekly, from all outstanding respondents.

·       Ensure that work schedule is updated accordingly and timeously to further ensure that all annotations are the latest and most current assessment of events.

 JSE Values

·       Growing together

·       Servant Leadership

·       Connecting for Co-creation

Minimum requirements

Minimum Qualification

• BComm or LLB and CFE

Minimum Experience

• 1-3 years’ experience in capital markets and 1-3 years’ experience in complex financial and sensitive investigations

Knowledge and Skills required

·       JSE culture and values

·       JSE policies and procedures

·       JSE vision and strategy

·       Relevant JSE product knowledge

·       Relevant regulatory knowledge

·       Principles of project management

·       JSE culture and values

·       JSE policies and procedures

·       JSE vision and strategy

·       Relevant JSE product knowledge

·       Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email)

·       Divisional service offerings

·       Business continuity standard

·       Business principles

·       Data analysis

·       Decision-making process

·       Industry trends

·       International Standards for Professional Practice

·       Principles of project management

·       Business terms and definitions

·       Business writing

·       Capacity planning

·       Change management

·       Client service strategies

·       Communication Strategies

·       Research methodology

·       Resource allocation principles

·       Stakeholder management

·       Relevant regulatory knowledge

·       Giving presentations

·       Challenging the status quo with a view to improving the environment or peoples understanding

·       Identifying trends

·       Adapting behaviour to meet major changes at work

·       Adapting to a major organisational change

·       Building and maintaining effective relationships with internal and external stakeholders

·       Evaluating resource allocation

·       Networking and building relationships

·       Establishing and maintaining collaborative relationships with peers / subordinates / managers

·       Communicating complex information orally

·       Communicating complex written information

·       Completing a project with constraints

·       Conducting a needs analysis

·       Developing multiple creative solutions

·       Providing professional advice/opinion

Click here to apply

Chief Growth Officer

Listing reference: jse_000708

Listing status: Online

Apply by: 20 May 2026

Position summary

Industry: Financial Services

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

WHY JOIN THE JSE?  The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

The Chief Growth Officer is responsible for providing strategic, executive leadership to drive the JSE’s overall commercial growth. This includes expanding technology-enabled capabilities and adjacent data and information services, while leading the organisation’s inorganic growth agenda through mergers, acquisitions, and strategic partnerships. The role oversees the design, execution and optimisation of enterprise growth, revenue, and market development strategies, including the integration and monetisation of technology ecosystems. As an Executive Director of JSE Limited and member of the Group Executive Committee, the incumbent plays a critical role in shaping organisational strategy, driving commercial performance, and delivering sustainable shareholder value.

Job description

Growth & Commercial Leadership

• Define and lead the JSE’s long-term growth strategy, driving sustainable revenue, profitability, and shareholder value
• Own enterprise-level commercial performance, including revenue expansion and P&L outcomes
• Identify and unlock new revenue streams across products, services, data, and technology platforms

M&A & Strategic Expansion

• Lead the sourcing, evaluation, and execution of mergers, acquisitions, and strategic partnerships
• Drive inorganic growth aligned to the JSE’s technology and information services value chain
• Oversee deal structuring, negotiation, and integration, ensuring long-term value realisation

Market & Stakeholder Leadership

• Build and maintain senior relationships with regulators, investors, global exchange peers, and industry stakeholders
• Represent the JSE as a thought leader and market ambassador across public, industry, and global platforms
• Influence strategic outcomes in a highly regulated, multi-stakeholder environment

Innovation & Transformation

• Lead the development and monetisation of technology ecosystems, digital platforms, and data-driven solutions
• Drive innovation and agile transformation, ensuring competitive positioning in global markets
• Champion a culture of commercial thinking, collaboration, and continuous improvement

Executive Leadership

• Lead and develop a high-performing executive team, building a strong leadership pipeline
• Embed a culture of accountability, performance excellence, and alignment to JSE values
• Contribute to enterprise strategy through active participation at Board and Exco level

Minimum requirements

Minimum Requirements

Experience

• Minimum 15 years’ senior experience within the financial services industry, preferably capital markets, or in comparably regulated, large‑scale industries such as telecommunications, data, information services, or platform‑based businesses.
• At least 6 years’ experience at executive leadership level, with regular engagement at Board and Group Exco level.
• Demonstrated accountability for divisional or enterprise‑wide commercial or growth strategy, including profit and loss responsibility.
• Proven track record of driving revenue growth, profitability, and shareholder value.
• Extensive experience operating within regulated, governance‑driven, and multi‑stakeholder environments, including engagement with regulators and industry bodies.
• Demonstrated executive leadership capability with the credibility and influence to operate effectively at board, industry, and regulatory level.

Qualifications

• Honours degree in Business, Finance, Economics, or a related field.
• MBA or relevant Master’s degree (advantageous).

Knowledge, Skills & Capabilities

• Strategic leadership, long‑term planning, and enterprise decision‑making
• Commercial, financial, and business acumen, including P&L and capital allocation
• Growth strategy, market development, and M&A execution
• Governance, risk, regulatory and compliance management
• Stakeholder, client, and market engagement at executive level
• People leadership, talent development, and performance management
• Change leadership, innovation, and transformation delivery
• Strong communication skills, including presenting complex information to Boards and senior stakeholders

Click here to apply

We wish you all the best with your applications