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Human Resources Manager

Job Description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

Why choose us

Main purpose / objective of the position:

The HR Manager will drive the HR Business Partnership with stakeholders across South Africa.
Successful incumbent must have proven track record in HR management end to end
Ensure that comprehensive Human Resources skills complement and enhance the existing Employee Relations (ER) functions within the business unit.
The HRM will implement HR strategies aligned with the company’s business goals and will serve as a HR Business Partner to workforce teams in relation to HR-related matters

Responsibilities:

Drive key HR delivery in relation to talent acquisition, employee development, performance management, compensation and benefits, and employee engagement.
Drive People Plan within area of responsibility and ensure alignment to business plan/s.
Ensure a cohesive approach to employee relations and compliance with labour regulations, to ensure a seamless integration of HR functions and to support the overall objectives of the organisation.
Conduct an organisational assessment to determine the current state of HR-related functions and identify areas for development.
Implement and maintain HR policies and procedures that align with the company’s vision, mission, and values.
Work closely with internal business partners to develop a talent pipeline as well as accountable for the overall recruitment process, including job descriptions, talent sourcing, interviewing, and onboarding.
Implement a performance management system that drives high performance and supports career development.
Work closely with internal business partners to develop a training and development programme to address current and future skills gaps.
Implement a compensation strategy that is competitive and fair, aligning with the company’s financial capabilities and strategic objectives.
Advise and support managers in HR-related decision making and serve as a mediator in resolving workplace conflicts.
Ensure statutory compliance throughout the HR department and stay updated on changes in relevant legislation.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or related field.

Experience and Skills

Proficiency in English is a non-negotiable requirement of this vacancy
Proven experience as an HR Business Partner or similar role, with experience in setting up an HR department
Strong understanding of labour laws and disciplinary procedures within various regions in South Africa
Proficient in HR software, e.g. Sage People and Microsoft Office Suite.
Excellent communication and interpersonal skills.
Strategic thinker with strong analytical and problem-solving skills.
Ability to manage multiple priorities in a dynamic environment.

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Click here to apply

Business Unit Lead (Cairo, Egypt)

Job Description

Who we are

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

Why choose us

Operations & Maintenance

Supervise hard and soft services, including MEP systems, HVAC, cleaning, landscaping, pest control, and waste management, security, catering, etc.
Ensure preventive and corrective maintenance schedules are effectively executed.
Coordinate with technical teams to address breakdowns and emergencies.

Budget & Cost Control

Prepare and manage budgets for each site.
Control operational costs and identify cost-saving opportunities.
Review and approve maintenance and service invoices.

Compliance & Safety

Ensure compliance with local laws, regulations, health & safety standards.
Conduct regular site inspections and audits.
Follow up on corrective actions for non-compliance or safety incidents.

Vendor & Contractor Management

Oversee third-party service providers and contractors.
Manage service contracts and evaluate vendor performance.
Enforce SLA and KPI compliance.

Site Management

Conduct regular site visits and inspections.
Maintain facility condition reports and performance dashboards.
Act as the main point of contact for site-related escalations.

Client & Stakeholder Relations

Maintain strong communication with clients, landlords, and internal teams.
Address client requests and resolve service issues promptly.
Prepare and present monthly reports to stakeholders.

Continuous Improvement

Implement best practices and innovations in facilities operations.
Lead energy efficiency and sustainability initiatives across sites.
Train site teams and develop SOPs.

General Duties

Stay abreast of changes taking place in the mortgage servicing industry and help management assimilate such changes into its business model
Operationally focus on providing appropriate options for borrowers, including repayment plans, special forbearance, modifications, short sales and/or foreclosure across two sites, the strategic direction for daily operations to process customer requests and confirm the team is responding to customer and other third-party inquiries
Ensure that the team is researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to determine the appropriate courses of action
Align with external business partners to certify results and reporting comply with expectations and business requirements
Drive continuous improvement through best practices and will capitalize on key market opportunities, ensuring that resources are wisely leveraged to maximize shareholder return
Ensure that appropriate risk management processes are in place and that a culture of compliance with company policies is embedded in the organization
Serve as a mentor to direct reports and be a champion of talent development within the Mortgage Servicing department
Grow and sustain operational effectiveness by achieving monthly and annual
Develop talent through coaching, mentoring and cross-functional training of
Liaise closely with other functions like Finance, Legal, marketing and communications to enable a comprehensive view of workforce strategy
Provide a safe and healthy workplace with responsibility for all QHSE compliance for both Client and supplier partners.
Ensure contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes.
Understand and comply with site safety rules/requirements of Client, rules inclusive of rams, permits and controls and processes within critical environments.
Ensure safety PPE and equipment is available and utilized by both self-perform team members and supply partner team members at all times.
Follow correct procedures and conduct incident reviews and root cause analysis (including regulatory response and reporting) and drive consequence management for all incidents.
Ensure ongoing and required training (PPE, LOTO, confined space, etc.) is conducted and completed by all team members including monthly toolbox talks.
All reporting must be timely and complete, and all required on site documentation must be up to date and easily accessible.

What you will bring:

Education & Experience

Bachelor’s degree in Facilities Management, Engineering, or a related field.
5–8 years’ experience in multi-site facilities management (including vendor oversight).
Experience with CAFM systems is an advantage.

Skills

Strong leadership and team management
Budgeting and cost control
Excellent communication and negotiation
Analytical and problem-solving mindset
Knowledge of HSE regulations and building codes

Working Conditions:

Frequent travel between sites
On-call availability for emergencies
Fast-paced and hands-on environment

Click here to apply

Operations Administrator

Job Description

Job Details

Division: Operations

Industry: Integrated facilities (Soft Services)

Job functional area: Administration

Job Description

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa’s leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

About the role

To provide effective administrative, operational, and compliance support to management, operations, and key stakeholders, ensuring service delivery standards and operational efficiencies are consistently maintained at the highest level.

Reporting: The Operations Administrator will be reporting directly to the General Manager.

What you will bring

Strong administrative, organisational, and record-keeping ability
High attention to detail and accuracy
Ability to manage multiple priorities and deadlines
Strong communication and interpersonal skills
Ability to handle confidential information with discretion
Basic understanding of compliance and health & safety requirements

Inherent requirements for the position (non-negotiable)

Matric (Grade 12)
• Certificate or Diploma in Office Administration, Business Administration, Operations Management or related field (NQF Level 4–5 minimum)
• 2–3 years administrative experience in an operations-driven environment
• Strong MS Office skills (Excel, Word, Outlook)

Additional demonstrable requirements:

Exposure to procurement, compliance, or facilities/security environments (advantageous)

What you will be doing

Administrative & Documentation Management

Draft, update and distribute management memos accurately and timeously
Maintain complete, current, and audit-ready administrative records
Transcribe job descriptions for commercial sites as per ISO requirements

Operational, Compliance & Reporting Support

Prepare and submit daily operational and compliance reports within deadlines
Support Compliance Officers and Operations Management with accurate documentation
Compile monthly bar and ID card accumulation reports
Assist with incident reports and risk survey administration

Procurement & Stock Control Management

Coordinate procurement of office, operational, and cleaning supplies
Manage purchasing processes in line with approved budgets and suppliers
Oversee supplier engagement, bid processes, and order placement
Maintain procurement records for audit purposes
Ensure stock control and storeroom management is maintained

Financial & System Administration

Generate quotations on SAP Business One
Distribute increase letters and invoices in coordination with Finance
Compile Gross Profit (GP) reports for KZN, Johannesburg, and Cape Town

Access Control & Identification Management

Issue ID cards for operational divisions including Operations, Property Care, Interpark, NDC (Metro), and Vimbela

Management & Front Office Support

Provide administrative support to the General Manager
Assist with reception duties when required

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful.

Click here to apply

Industrial Relations Officer

Job Description

Job Details

Division: Human Resources
Industry: Integrated Facilities (Soft Services)
Business Unit: Human Resources / Industrial Relations
Minimum Experience: Minimum 5 years’ HR/IR experience
Job Functional Area: Human Resources / Industrial Relations

Job Description

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, the Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means ensuring that properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa’s leading trusted provider of fully integrated, self-performing property related solutions and services, driven by quality, excellence and forward thinking.

Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is driven through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organisation committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully, grow professionally, and deliver measurable outcomes for our clients.

About the role

We are seeking an experienced and dynamic IR Officer to provide comprehensive Industrial Relations support to our Gauteng branch. The successful candidate will play a critical role in ensuring alignment of HR/IR strategies with business objectives, driving employee engagement, managing disciplinary and CCMA matters, and ensuring compliance with all relevant labour legislation.

This is a highly visible and strategic role requiring strong leadership, excellent interpersonal skills, and a proven track record in HR/IR.

Reporting to: HR/IR Manager

What you will bring

Strong Industrial Relations and HR expertise
Strong knowledge of South African labour legislation and bargaining council agreements
Proven experience handling CCMA cases and arbitrations
Strong communication, negotiation, and influencing skills
Ability to build strong relationships across all organisational levels
Strong analytical, decision-making and problem-solving ability
Ability to work under pressure with high levels of confidentiality and professionalism

Inherent requirements for the position (non-negotiable)

Matric Certificate (Certified)
Degree or Diploma in Human Resources Management or Industrial/Organisational Psychology
Minimum 5 years’ HR/IR experience, preferably within Security, Cleaning or Parking industries
Minimum 5 years’ CCMA experience with proven representation track record
Strong knowledge of LRA, BCEA, EEA and relevant Main Agreements
Proficient in Microsoft Office Suite and HR systems
Valid Code 08 Driver’s Licence
Own reliable vehicle

Additional demonstrable requirements

Strong organisational and planning skills
Excellent conflict resolution abilities
Strong attention to detail
Ability to chair disciplinary hearings and manage investigations
Strong coaching and leadership capability
High ethical standards and ability to maintain confidentiality
Ability to work in a fast-paced, results-driven environment
Strong interpersonal and stakeholder management skills

What you will be doing

Provide full HR and Industrial Relations support to the business
Compile monthly management reports
Implement and update HR policies and procedures
Act as liaison between employees and management
Manage disciplinary processes and hearings
Represent the company at CCMA and Bargaining Councils
Ensure compliance with labour legislation and internal policies
Drive Employment Equity, Skills Development and Union engagement processes
Assist with payroll and employee relations queries
Manage employee records and benefits administration
Promote a positive and productive working environment
Liaise with external legal and CCMA representatives

Equity statement

As per Excellerate Services Recruitment and Selection Policy, all equity procedures will apply. The Company is committed to promoting internally and reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to diversity and equitable representation in our workforce. Preference may be given to suitably qualified candidates as identified in our Employment Equity Plan. Persons with disabilities are encouraged to apply.

Important Note:
All interested candidates must submit their CVs with relevant qualifications attached, including a letter of application. Please specify the position you are applying for.

If you are not contacted as a shortlisted candidate within 2 weeks of the closing date, please consider your application unsuccessful.

Click here to apply

QHSE Lead (Algeria, Algers)

Job Description

Who we are

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you’ll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Job Purpose

This role manages the creation, revision, and enforcement of all aspects of the CBRE Excellerate Integrated Quality, Health, Safety & Environment Management System, or in situations where CBRE Excellerate operates within the client’s QHSE Management Systems. This position interfaces with the client’s QHSE Leadership team to support routine & non-routine QHSE control deliverables. This position supports change, event & root cause analysis processes through review and/or approval actions. This role ensures all CBRE Excellerate employees are qualified for the work they are performing. Lastly, this position is responsible for ensuring all master service agreement and quality agreement deliverables are executed per those respective contract terms.

What you will be doing

• Manages the day-to-day QHSE and Compliance operations in the assigned sites’ scope.
• Delivers and implements the CBRE Excellerate compliance program and/or the client’s compliance program.
• Attends Quality Forum monthly meetings to provide in-depth explanations for monthly reports and department metrics.
• Leads and participates in continuous improvement objects for both CBRE Excellerate and the client. •Interfaces, partners, and interacts with both CBRE Excellerate and the client’s functional areas and leadership teams.
• Prepare regular risk assessments throughout the required facilities.
• Responsible for the inspection readiness program for the site.
• Inspection readiness may include periodic CBRE Excellerate & client self-inspections, daily inspections and safety walks to send feedback to the Regional QHSE Manager and relevant stakeholders with improvements identified to reduce risk in the designated facilities, or any external agency inspections like the FDA.
• Has the responsibility to lead audits as well as serve as the primary QHSE representative for CBRE Excellerate operations during external agency or client audits.
• Responsible for the vendor management program for the site.
• Has the responsibility to ensure all GxP service providers are qualified per the CBRE Excellerate regulated vendor qualification process (as well as any client directed qualification program).
• Responsible for the QHSE training and qualification program for CBRE Excellerate employees.
• Participates in creation and management of changes and performs other duties as assigned.
• Conduct daily inspections and safety walks to send feedback to HSE manager, department managers on improvements identified to reduce risk in the designated facilities.
• Prepare and Ensure all QHSE reports are submitted on time as per the required deadlines.
• Monitor all personal in the workplace on QHSE rules implementation
• Follow up all contractors work ensures the implementation of the work permit system.
• Inspect all manual handling, working at heights, electrical tools and any related-on site tools are in working condition and up to CBRE Excellerate standards.
• Participate on Accident/Incident and Near-miss investigations and prepare relevant reports.
• Track environmental metrics and waste segregation and disposal.
• Communicate and liaise with governmental bodies and local authorities to ensure HSE compliance with national regulations.
• Leads by example and models behaviors that are consistent with the company’s values.
• Assist other sites wherever and whenever is required in line with the business dynamics.

What you will bring

• Bachelor’s degree in biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience.
• Minimum 5 years related work experience required in QHSE Manufacturing field.
• Must have appropriate license and/or certification where required by law.
• Previous experience within a quality organization within Life Science Environment(s) preferred.
• Holds certificates of Specialist training, OSHA, IOSH (NEBOSH IGC is a plus).
• Specialized training in quality assurance audits preferred. Previous supervisory experience a plus. CERTIFICATES and/or LICENSES FDA, ISO, or similar quality assurance audit related certification preferred.
• Green or Black Belt Six Sigma Certification preferred.

Click here to apply

Data Centre BMS Operator Kenya

Job Description

Who we are

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

Why choose us

Key objectives of the role:
1. Engineering Operations.
2. Check for alarm indications. Investigate and implement rectification plans as necessary and
follow the escalation procedures as set out by the client.
3. Document and escalate alarms according to internal process.
4. Monitor critical features and ensure process and equipment are operating according to set
parameters.
5. Ensure email correspondence is managed in real time.
6. Transfer all hard copy information from operational teams to electronic document management
platforms.
7. Update DC alert spread sheet on all customer notifications.
8. Ensure all DC alerts are closed out for the day unless instructed otherwise by the client.
9. Raise all work order and ensure closed as per local KPI and SLA guidelines.

General Administration:
1. Ensure high level of customer service is provided and maintained via formal communication,
email.
2. Ensure that weekly documented audits/ inspections by quality controller are presented to Site
manager for signature before filing.
3. Action job cards and advise on outstanding job cards and ensure job cards are fully completed
and signed off by the requestor.
4. All calls to be logged with the help desk.

Essential Education / Experience Knowledge & Skills:
The successful candidate will have the following background:
1. High School certificate
2. A Technical Certification is a must
3. Computer skills is essential
4. CDCP is an added advange
5. 3 years’ experience in similar position – experience within Data Centre industry is an added advantage
6. Facilities maintenance experience
7. Excellent customer relation skills
8. Good communication skills
9. Ability to plan, organise and control own work effort
10. Ability to work under pressure
11. Clear criminal record

Other:
1. Willingness to work shifts
2. Willingness to work overtime where required
1. Knowledge of equipment, materials
and suppliers used in facilities management
2. Have a good knowledge of machine
tools, general maintenance
3. Excellent facility with common hand and power tools
4. Familiarity with building layouts and infrastructures
5. Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof
6. Understand and follow oral and written instructions

Click here to apply

Business Analyst: Utilities Business Intelligence (BI) and Analytics Specialist

Job Description

Who we are

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

Why choose us

Main purpose / objective of the position:
We seek a talented and experienced BI and Analytics Specialist to join our team. The ideal candidate will be responsible for designing, developing, and implementing business intelligence solutions that leverage data to provide insights into business performance and opportunities. The successful candidate will design, develop, and maintain data analytics and reporting solutions. The candidate should be able to use data analytics and visualisation tools to transform complex data sets into meaningful and actionable insights for decision-makers. The BI and Analytics Specialist/ Analyst will require a combination of technical skills and business knowledge and will work with stakeholders across the organisation to define business requirements, develop data models, create dashboards, and provide insights and recommendations based on data analysis.

Role Objectives \ Responsibilities:
Design, develop, and implement BI solutions using data analytics and visualisation tools
Develop and maintain data models, dashboards, data analytics and reporting solutions to track key performance indicators (KPIs) and monitor business performance.
Explore large and complex data sets to develop actionable insights.
Identify trends and patterns in data to provide actionable recommendations to improve business operations.
Collaborate with business stakeholders to understand their requirements and translate them into data-driven insights.
Develop data visualisations that are intuitive and easy to understand by stakeholders
Communicate findings and recommendations to stakeholders in a clear and concise manner.
Monitor and ensure the accuracy and consistency of data across platforms and systems
Develop and maintain documentation related to analytics and reporting solutions
Understand data engineering principles and tools and liaise with the BI developers to construct data models and solutions effectively.
Identify areas for improvement in data analytics and reporting processes and make recommendations for enhance.
Stay up-to-date with emerging BI and analytics technologies and trends and make recommendations to improve business processes and capabilities
Train and educate stakeholders on the use of BI and analytics tools and best practices.

Experience / Education:
Bachelor’s degree in Computer Science, Information Systems, Mathematics, Business Administration, or related field
3+ years of experience in developing and implementing BI and analytics solutions

Knowledge Required:
Aptitude for figures and financial skills.
Adequate knowledge of specific discipline.
Legislation and regulations with regards to municipal/government supply and services requirements.
Industry knowledge specific to area of accountability.
Computer Literacy.
Negotiations skills.
Organising skills.

Competencies Required:
Strong experience with data visualisation and analytics tools such as Power BI, Tableau, QlikView, SAP BI, etc
Experience with programming languages such as SQL, Python, or R is a plus
Strong knowledge of data modelling, data warehousing, and ETL processes
Experience with cloud-based data analytics solutions (e.g. AWS, Azure) is a plus
Strong analytical, problem-solving and troubleshooting skills with the ability to identify trends, patterns, and opportunities in data
Excellent critical thinking and communication skills with the ability to present complex data in a clear and concise manner
Ability to work independently and as part of a team in an agile environment with a focus on continuous improvement

If you are passionate about data-driven insights and decision-making, with a curiosity to explore complex data sets, and want to join a dynamic, evolving, and collaborative team environment. In that case, we encourage you to apply for this exciting opportunity.

Click here to apply

Compliance Officer (Security)

Job Description

Division: Operations

Industry: Integrated facilities (Soft Services)

Business Unit: Security

Job functional area: Security

Job Description:

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

Our Vision is to be Africa’s leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

About the role

The role is responsible for the effective day-to-day management of site-based security operations, ensuring contractual compliance, disciplined manpower management, proactive risk mitigation, and high-quality client service delivery in line with Excellerate Services Group standards, client SLAs, and all relevant statutory requirements.

Key Responsibilities:

Responsible for supervising security officers on site and ensuring all posts are manned according to the roster and post instructions.
Reports any shortages, late arrivals, or deployment issues immediately to the Key Accounts Manager.
Responsible for monitoring attendance, timekeeping, and conduct of security officers on site in line with the Company Code of Conduct.
Escalates disciplinary issues and supports investigations as instructed by management.
Responsible for coordinating the immediate site response to incidents and ensuring incidents are logged accurately in the occurrence book.
Escalates incidents and submits reports to management within required timeframes.
Responsible for ensuring that any workplace injury, accident, or health and safety incident is reported immediately to management in line with company procedures.
Responsible for day-to-day communication with the client regarding site issues and operational matters.
Refers complaints, service concerns, and requests for changes to management for action.
Responsible for checking access control registers daily to ensure entries are completed correctly and legibly.
Reports irregularities and submits exception information to management.
Responsible for checking that issued equipment and uniforms are worn correctly and are serviceable on site.
Reports equipment shortages, defects, or losses to management for corrective action
Responsible for conducting after-hours site visits, standby duties, and responding to urgent operational calls when required.
Attends meetings or provides telephonic support on rest days for urgent site matters only, as directed by management.

Qualifications:

Matric (Grade 12) – essential
PSIRA registration (minimum Grade C; Grade B advantageous depending on site)

Experience:

Minimum 2–4 years’ experience in the security industry, including at least 1–2 years in a site supervisory or acting site manager role

Knowledge:

Basic knowledge of security operations, post instructions, and access control procedures
Working knowledge of company SOPs and client site requirements
Basic understanding of Health & Safety procedures and incident reporting
Computer literacy with working knowledge of MS Word and basic Excel
Ability to complete reports and maintain site documentation

Competencies:

Good verbal and written communication skills (English; additional local language advantageous)
Basic people supervision and staff coordination skills
Ability to follow instructions and escalate matters appropriately
Good reporting and record-keeping ability
Strong sense of discipline, integrity, and professionalism
Ability to handle client interaction at site level professionally
Basic problem-solving skills and ability to remain calm under pressure
Ability to work shifts, after-hours, and standby when required

Important Note:All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful

Click here to apply

Chargé(e) Administratif(ve)

Job Description

À propos du poste :

Nous recherchons un(e) Chargé(e) Administratif(ve) organisé(e) et polyvalent(e) pour assurer le bon fonctionnement des tâches administratives au sein de notre entreprise.

Missions principales :

✅ Gestion des documents administratifs et contractuels
✅ Suivi des courriers, e-mails et relations avec les partenaires
✅ Gestion des fournitures et coordination des services généraux
✅ Support aux équipes internes pour diverses tâches administratives et financières

Profil recherché :

🔹 Formation en administration, gestion ou équivalent
🔹 Expérience dans un poste similaire souhaité
🔹 Maîtrise des outils bureautiques (Word, Excel, Outlook)
🔹 Sens de l’organisation, rigueur et autonomie
🔹 Bonne maîtrise du français (l’anglais est un plus)
🔹 Bonnes compétences en communication et esprit d’équipe

Click here to apply

Facilities Manager

Job Description

Qui sommes-nous ?

Nous sommes le leader du marché des services et des investissements immobiliers commerciaux et proposons une gamme intégrée de services immobiliers de haute qualité à nos clients en Afrique et au Moyen-Orient, notamment la gestion d’installations, les services de conseil et de transaction, et la gestion de projets.

Nous accompagnons principalement les entreprises clientes qui achètent des services sur une base contractuelle dans tout le Moyen-Orient et l’Afrique, voire à l’échelle mondiale, en fonction de leur portefeuille.

Pourquoi nous choisir ?

Imaginez plus qu’un simple avenir du travail ; avec CBRE Excellerate, vous pouvez le façonner. Au sein de notre groupe international de premier plan, vous découvrez une culture qui encourage l’esprit d’entreprise, où votre travail d’excellence est non seulement valorisé, mais aussi célébré. Collaborez avec des personnes talentueuses, bénéficiez de ressources exceptionnelles et épanouissez-vous pleinement dans votre parcours professionnel et personnel.

À propos du rôle

Le responsable des installations de zone supervise et gère l’ensemble des opérations sur plusieurs sites au sein d’une zone géographique définie. Il veille à ce que les bâtiments et les services soient sûrs, conformes aux normes, louables et qu’ils soutiennent les activités principales du client.

Principales responsabilités :

Exploitation et maintenance

Superviser les services techniques et les services généraux, notamment les systèmes MEP, le CVC, le nettoyage, l’aménagement paysager, la lutte antiparasitaire, la gestion des déchets, la sécurité, la restauration, etc.
Veiller à ce que les programmes de maintenance préventive et corrective soient exécutés efficacement.
Collaborer avec les équipes techniques pour gérer les pannes et les situations d’urgence.

Contrôle budgétaire et des coûts

Préparer et gérer les budgets de chaque site.
Maîtriser les coûts opérationnels et identifier les opportunités de réduction des coûts.
Examiner et approuver les factures d’entretien et de service.

Conformité et sécurité

Veiller au respect des lois, réglementations et normes de santé et de sécurité locales.
Effectuer des inspections et des audits réguliers sur site.
Assurer le suivi des mesures correctives en cas de non-conformité ou d’incidents de sécurité.

Gestion des fournisseurs et des sous-traitants

Superviser les prestataires de services et les sous-traitants tiers.
Gérer les contrats de service et évaluer les performances des fournisseurs.
Veiller au respect des SLA et des KPI.

Gestion du site

Effectuer des visites et des inspections régulières sur site.
Tenir à jour les rapports sur l’état des installations et les tableaux de bord de performance.
Assurer la fonction de point de contact principal pour les escalades liées au site.

Relations avec les clients et les parties impliquent

Maintenir une communication étroite avec les clients, les propriétaires et les équipes internes.
Répondre rapidement aux demandes des clients et résoudre les problèmes de service.
Préparer et présenter des rapports mensuels aux parties prenantes.

Amélioration continue

Mettre en œuvre les meilleures pratiques et les innovations dans l’exploitation des installations.
Mener des initiatives en matière d’efficacité énergétique et de développement durable sur l’ensemble des sites.
Former les équipes sur site et élaborer des procédures opérationnelles standard.

Fonctions générales

Restez informé des changements qui s’opèrent dans le secteur des services hypothécaires et aidez la direction à intégrer ces changements à son modèle d’affaires.
Sur le plan opérationnel, l’accent est mis sur la mise à disposition d’options appropriées pour les emprunteurs, notamment des plans de remboursement, des reports de paiement spéciaux, des modifications, des ventes à découvert et/ou des saisies immobilières sur deux sites ; l’orientation stratégique des opérations quotidiennes vise à traiter les demandes des clients et à confirmer que l’équipe répond aux demandes des clients et des tiers.
S’assurer que l’équipe effectue des recherches, prépare et/ou se procure la documentation ou analyse les demandes en temps opportun, conformément aux directives établies, afin de déterminer les mesures appropriées à prendre.
Collaborer avec les partenaires commerciaux externes pour garantir que les résultats et les rapports sont conformes aux attentes et aux exigences de l’entreprise
Favoriser l’amélioration continue grâce aux meilleures pratiques et tirer parti des principales opportunités de marché, en veillant à ce que les ressources soient judicieusement utilisées pour maximiser le rendement pour les actionnaires.
S’assurer que des processus de gestion des risques appropriés sont en place et qu’une culture de conformité aux politiques de l’entreprise est ancrée au sein de l’organisation.
Assurer le rôle de mentor auprès des collaborateurs directs et promouvoir le développement des talents au sein du département des services hypothécaires.
Développer et maintenir l’efficacité opérationnelle en atteignant les objectifs mensuels et annuels.
Développer les talents par le biais du coaching, du mentorat et de la formation interfonctionnelle
Collaborer étroitement avec d’autres fonctions telles que la finance, le juridique, le marketing et la communication afin d’obtenir une vision globale de la stratégie relative aux effectifs
Fournir un lieu de travail sûr et sain, en assumant la responsabilité de toutes les conformités QHSE, tant pour le client que pour les fournisseurs partenaires.
Assurez-vous que des plans de contingence sont en place pour les situations d’urgence. Ceux-ci comprennent des plans de continuité des activités approuvés, des plans de reprise après sinistre, des processus de notification des interruptions de service et des processus de gestion de crise.
Comprendre et respecter les règles/exigences de sécurité du site du Client, y compris les règles relatives aux béliers, aux permis et aux contrôles, ainsi qu’aux processus au sein des environnements critiques.
S’assurer que les équipements de protection individuelle (EPI) et les équipements de sécurité sont disponibles et utilisés en permanence par les membres de l’équipe réalisant les travaux en interne et par les membres de l’équipe des fournisseurs partenaires.
Suivre les procédures appropriées et mener des analyses d’incidents et des analyses des causes profondes (y compris les réponses et les rapports réglementaires) et gérer les conséquences de tous les incidents.
S’assurer que la formation continue et obligatoire (EPI, LOTO, espaces confinés, etc.) est dispensée et complétée par tous les membres de l’équipe, y compris les réunions mensuelles de sécurité.
Tous les rapports doivent être remis en temps opportun et complets, et toute la documentation requise sur le site doit être à jour et facilement accessible.

Qualifications et compétences :

Formation et expérience

Baccalauréat en gestion des installations, en ingénierie ou dans un domaine connexe.
5 à 8 ans d’expérience dans la gestion d’installations multisites (y compris la supervision des fournisseurs).
L’expérience des systèmes CAFM est un atout.

Compétences

Leadership et gestion d’équipe solide
Budgétisation et contrôle des coûts
Excellentes aptitudes en communication et en négociation
Esprit analytique et orienté vers la résolution de problèmes
Connaissance des réglementations en matière de santé, sécurité et environnement et des codes du bâtiment

Conditions de travail :

Déplacements fréquents entre les sites
Disponibilité sur appel pour les urgences
Environnement dynamique et pratique

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