ABSA Jobs – 10 June

To apply, click on the link at the end of the posts and all the best with your applications

Advisor Client Care & Service Hub

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe Client Care and Service Hub Advisor has an overall responsibility on the following aspects of the operations of the
Hub:
 The role is in place to ensure overall day-to-day conduct of targeted inbound and outbound interactions
with Retail, Business Banking, CIB and Wealth customers taking place through the Hub that has been put
in place to serve these customers over a well-defined but dynamic service catalogue. The Hub Advisor
reports into and supports the Client Care and Service Hub Supervisor / Team Leader in upscaling the Hub

Job Description

Conduct of Daily Operations

• The Hub Advisor works on a shift system covering a 24/7 scheduling, including weekend and public holiday. Each shift is of 9 hour duration, which includes 8 working hours, and 1 hour for break/lunch. An indicative schedule is as follows:
• Shift 1: 07:00 – 16:00
• Shift 2: 08:30 – 17:30
• Shift 3: 10:30 – 19:30
• Shift 4: 14:30 – 23:30
• Shift 5: 23:00 – 08:00
• Focus on the team’s priorities as directed by the Supervisor or Team Leader and ensure briefing notes and important internal communications are read and understood before start of day operations.
• Ensure accuracy and first time right on Operations.
• Strictly follow scripts, FAQs and SOPs to standardise the service delivery across the team of advisors.
• Refer regularly to the Hub’s repository of reference documents and Book of Knowledge to ensure consistency in approach.
• Execute the outbound calling programme as directed by the Hub Management Team, ensuring targeted sample sizes are achieved.
• Screen leads as per approved criteria for each segment.
• Log all queries, requests and service issues received at the Hub.
• Handle key poles of inbound and outbound activities related as directed by the Hub Management Team.
• Populate daily trackers and reporting sheets.
• Ensure full understanding and alignment with FAQs and SOPs.

Handling of Complaints

• The Complaint Handling Standard and guidance notes must be strictly adhered to.
• Log all expressions of dissatisfaction on the appropriate case-logging tool.
• Ensure excellent understanding of the complaints and service metrics and their targets.

Quality Service Delivery

• Ensure the quality of service and the standards of customer engagement delivered to customers are according to the established QA framework.
• Ensure all interactions with customers are logged.
• Ensure commitments taken with customers are followed through.

Be Trained & Coached

• Proactively inform Supervisors of any lack of confidence on any aspect of the service delivery.
• Follow the Absa induction programme / mandatory LMS trainings with diligence and verify understanding and / or expectations with Supervisors or Team Leader when in doubt.

Risk Management

• Bring up proactively with the Supervisor of the Hub Team Leader any aspect of the operations that is felt to carry risks for own integrity or for the Bank.
• Ensure Bank policies are strictly adhered to.

Role/Person Specification

Preferred Education:

• HSC (or equivalent) with 3 Main subjects (minimum pass level D)
• and
• CPD or Proficiency certificate in relevant field such as Commerce, Marketing, Tourism, Customer Service, Management, Banking, Finance, or
• suitable alternative to certificate.

Preferred Experience:

A combination of the following experiences is preferred:

• At least 2 years of working experience in a customer-facing role, whether face-to-face or via online or phone channels involving live contact with customers.
• Shift-working experience in a Call Centre environment.
• Experience in serving customers in the banking or hospitality sector or any similar service sector.

Knowledge & Skills:

The following soft skills are essential for this role:

• Must enjoy contact with customers.
• Must be able to maintain composure and show resilience when dealing with difficult customers.

Other required knowledge & skills:

• Excellent spoken and written English and French.
• Fluent in Mauritian creole.
• Fluent in Hindi or Urdu
• Proficiency in the use of digital applications, tools and social media.

Technical Competencies:

Acquired competencies or proven involvement in a combination of the following fields is preferred:

• Team working
• Direct sales or Telesales
• Quality Assurance
• Process improvement and customer journey optimisation
• Project Management

Behavioural Competencies:

• Passionate about engaging with customers and delivering excellent customer experience
• Resilient in the face of business challenges and fast-changing priorities.
• Collaborative and co-creative approach in bringing solutions and innovation.
• Focused on achieving team and business targets.
• Leadership qualities.

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Click here to apply

International Payments & FX Specialist (Fixed-Term Contractor – 6 Months)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide specialist expertise in cross-border payments, foreign exchange (FX), and exchange control regulations to support a high-impact international payments project.

Job Description

Key Responsibilities

– Design and enhance international payments and FX solutions

– Provide expertise on FX pricing, spreads, and corridor economics

– Ensure compliance with South African exchange control regulations

– Support project delivery across business, technology, and compliance

– Provide market insights from fintech and remittance sectors

Core Requirements

– 8–12+ years experience in international payments and FX

– Strong understanding of exchange control regulations (SARB)

– Experience in fintech/remittance environments advantageous

– Strong stakeholder, delivery, and problem-solving skills

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

Specialist: Business Analysis

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide specialist advice and support in the development and implementation of business analysis and associated service delivery processes, methods and techniques.

Job Description

Job Description

• Analyse Wholesale Finance Dealers’ financial statements , business plan, sales volumes and conduct reports to assess creditworthiness and determine their ability to service the approved facility.
• Ensure adherence to defined turnaround time benchmarks.
• Analyse dealer reports to determine the volumes, quality and dealer support, as well as

• Request and manage outstanding Financial Statements as stipulated in the Absa Credit policy.
• Explore new, improved, and alternative ways of solutioning client credit requirements.
• Adhere to Bank’s credit policies and procedures and ensure that they are fully complied with and that any policy breaches have been suitably addressed and mitigated.

• Manage and drive the deal forum process to ensure quality applications are submitted to the sanctioners with sustainable credit solutions
• Manage and achieve Wholesale Finance targets (limits, utilisation) and look for continued improvement initiatives.
• Negotiate the changes to decrease/increase Wholesale Finance facilities with the dealer as soon as Credit is approved or decline on facility.
• Ensure compliance and governance within the Wholesale Finance framework
• Prepare credit application for new facility and negotiate with credit.
• Support retail business by negotiating possible rates with potential wholesale finance dealers.
• Accountable for targeted facility and utilisation growth within their portfolio
• Manage review date process (listings applicable [e.g .30/60/90 day listing; review letters, and follow up’s for information required)
• Security and Risk Management

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

FAIS Regulated Short Term Insurance Consultant: Client Servies

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary2 years experience from Short Term Insurance Insustry. We are looking for a high-performing Client Service Consultant with a strong background in short-term insurance (personal lines) and a passion for retention and client experience excellence. This role is suited to a FAIS-compliant professional who can balance customer-centric service with regulatory discipline.To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

We are looking for a high-performing Client Service Consultant with a strong background in short-term insurance (personal lines) and a passion for retention and client experience excellence. This role is suited to a FAIS-compliant professional who can balance customer-centric service with regulatory discipline.

Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
FSCA-Approved Qualification
Regulatory Exam for Representatives (RE5)
Experience As Per the FAIS Act
Product Specific Training once Onboarded
Class Of Business Training
Continuous Professional Development
Attest To Honesty, Integrity, and Good Standing

EducationFurther Education and Training Certificate (FETC): Financial Services (Required), Higher Certificates and Advanced National (Vocational) Certificates: Finance and Investment Management

Click here to apply

Senior Compliance Officer: Customer (Rewards) and Digital

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide independent second-line oversight of customer outcomes across Personal and Private Banking (PPB), with a specific focus on Customer,  Rewards and Digital domains. The role is responsible for identifying, interpreting, and escalating conduct and regulatory risk themes arising from Digital Channels,  Customer experience, complaints trends, dispute outcomes, and Rewards-related activities.  The role provides support at executive level, translating risk insights into actionable conduct risk themes requiring strategic intervention. It ensures that customer treatment is fair, transparent and defensible, and that emerging risks are proactively identified and addressed.

The role partners with business leadership to influence decision-making across campaign design, customer engagement strategies, and service outcomes, while maintaining independence as a second line of defence. It plays a critical role in protecting the organisation from regulatory, conduct and reputational risk.

Job Description

Key Accountabilities

Mandatory Responsibilities

• Supports at Managing Executive and EXCO level, providing independent challenge on customer outcomes and conduct risk.
• Translate customer, complaints and other risk insights into conduct and regulatory risk themes requiring senior attention.
• Assess whether customer outcomes are fair, transparent and defensible.
• Maintain independence while influencing business decisions.
• Act as authoritative voice on customer treatment and reputational risk.

PPB Business Management

• Support execution of PPB Strategy as it relates to Customer, Digital and Reward proposition through oversight of regulatory and conduct risks.
• Provide input into PPB regulatory and reputational risk view based on ERC insights.
• Integrate complaints, disputes and customer experience data into a cohesive risk perspective.
• Enhance compliance methodology in customer outcome oversight.

Compliance Advisory

• Provide oversight and challenge of customer engagement strategies and campaign design.
• Influence upstream decision-making to mitigate design-stage conduct risks.
• Monitor downstream outcomes including complaints and disputes.
• Provide timely compliance advice to senior stakeholders.
• Escalate customer harm and reputational risk issues.

Stakeholder Management

• Engage with senior stakeholders across Customer, Digital, Rewards, Consumer Products and Secured Lending.
• Act as advisor and challenger at MBR, ERC, Product and ExCo forums.
• Build strong cross-functional relationships. Communicate compliance perspectives effectively at executive level.

Risk Management

• Maintain oversight of conduct risk related to customer outcomes.
• Analyse complaints and customer data to identify trends.
• Integrate signals into unified conduct risk view.
• Escalate material risks impacting fairness and reputation.

Governance

• Provide input into governance forums with clear risk articulation.
• Support ERC and ExCo reporting with insight-driven perspectives.
• Ensure customer outcome risks are reflected in governance decisions.

Scope & Impact

• Accountable for independent oversight of customer outcomes within PPB, with focus on Customer, Rewards and Digital.
• Influences strategic decisions at ERC and ExCo level.
• Addresses risks arising from complaints, dispute outcomes and engagement strategies.
• Operates across Customer, Consumer Products and Secured Lending with PPB-wide impact.

Organisational Design

• First line retains responsibility for execution and delivery, while embedded compliance provides advisory.
• This role provides business unit-level oversight of customer outcomes and integrates conduct signals into a cohesive risk view, without duplicating first line or embedded compliance activities.

Skills & Capability

• Advanced strategic capability to interpret customer data into conduct risk insights.
• Deep understanding of conduct risk frameworks.
• Ability to influence and challenge senior stakeholders.
• Strong judgement on fairness and defensibility of outcomes.
• Ability to manage reputational risk exposure.

Education and Experience Required

• Relevant Bachelor’s degree (Commerce, Risk, Legal or related field)
• Significant experience in compliance, conduct risk or risk management
• Experience engaging at senior governance forums

Knowledge & Skills

• Understanding of conduct risk frameworks and customer outcome principles
• Knowledge of SA regulatory environment (FSCA, NCR, SARB/PA)
• Strong data analysis and insight capability
• Ability to influence senior stakeholders
• Strong governance and reporting capability

Competencies

• Strategic Capability
• Problem Solving Leadership
• Business Acumen
• Customer Focus
• Collaboration and Influencing
• Results Orientation
• Integrity and Courage
• Innovation Leadership

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Senior Manager: Operations

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide end-to-end operational leadership for Islamic Banking, ensuring that all Islamic banking activities are executed efficiently, sustainably, and in full compliance with Shari’ah principles, regulatory requirements, and Group Risk and Governance standards. The role is accountable for operational excellence, delivery of change initiatives, risk and compliance management, and people leadership within the Islamic banking operating environment.

Job Description

Job Purpose

To provide end-to-end operational leadership for Islamic Banking, ensuring that all Islamic banking activities are executed efficiently, sustainably, and in full compliance with Shari’ah principles, regulatory requirements, and Group Risk and Governance standards. The role is accountable for operational excellence, delivery of change initiatives, risk and compliance management, and people leadership within the Islamic banking operating environment.

Key Accountabilities

Functional Management

• Set and execute the tactical operational strategy for Islamic Banking in alignment with business strategy.
• Translate strategic objectives into executable operational plans and delivery milestones.
• Plan resource requirements, motivate and secure appropriate allocation, and ensure delivery against agreed targets.
• Monitor operational performance and take corrective action where required.

Operational Excellence

• Oversee the design, implementation, maintenance, and continuous improvement of Islamic banking operational processes.
• Ensure operational integrity of Islamic products across deposits, investments, and financing.
• Maintain robust, documented, and auditable processes for profit calculation, profit distribution, transformation, and management information (MI).
• Drive operational efficiency, digitisation, straight-through processing, and service quality improvements.

Change and Programme Management

• Lead and support the implementation of change initiatives impacting Islamic banking operations.
• Ensure all change programmes are operationally sound, Shari’ah-aligned, and risk assessed prior to implementation.
• Coordinate testing, remediation, and readiness activities to support successful delivery.

Business Risk and Compliance Management

• Ensure implementation of, and adherence to, Group Risk, Compliance, and Operational Risk Management requirements.
• Act as first line of defence for Islamic Banking operations.
• Manage audit, assurance, and conformance review engagements, including remediation and issue closure.
• Ensure Islamic banking operations remain within approved risk appetite and governance frameworks.

Stakeholder Management

• Build and maintain effective working relationships with internal and external stakeholders, including Shari’ah governance structures, Risk, Compliance, Audit, Technology, Product, and Operations teams.
• Coordinate engagements with external auditors, service providers, regulators, and business partners.
• Represent Islamic Banking operations in governance forums and committees.

People Management

• Lead, coach, and develop team members to deliver business objectives.
• Drive performance management, capability building, and succession planning within the team.
• Foster a culture of accountability, continuous improvement, and Shariah integrity.

Governance

• Ensure fulfilment of all required governance activities, including reporting, tracking, and escalation.
• Maintain accurate documentation of processes, controls, decisions, and operational outcomes.
• Support executive, MANCO, and regulatory reporting requirements.

Risk and Control Objectives

• Ensure that all Islamic banking operational risks are identified, assessed, monitored, and mitigated.
• Maintain effective internal controls to support auditability and regulatory compliance.
• Proactively manage operational, conduct, reputational, and Shari’ah non-compliance risks.

Education and Qualifications

• Relevant tertiary qualification in Business, Finance, Banking, Risk Management, or a related field.
• Islamic finance qualification or demonstrated experience in Islamic banking operations is preferred.

Experience

• Proven experience in banking operations, preferably within Islamic banking or a regulated financial services environment.
• Demonstrated experience in managing audits, risk, compliance, and governance processes.
• Experience leading operational change and working in complex, matrixed organisations.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Senior Manager – Customer Lifecycle Management

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Senior Manager – Customer Lifecycle Management, will effectively leverage customer data, collaboratively work with countries to optimize customer interactions, and deliver enhanced customer value consistently on a Pan-African Region (AR) basis. The capability serves as a centralized hub that focuses on customer centric strategies and ensures consistent practices across different countries.

Job Description

Financial & Growth Performance: To collaborate with countries to deliver the Pan-AR portfolio customer, revenue and profit targets in line with overall AR PPB and BB MTP, STP and growth objectives.

Data Integration and Analytics: Collaborate with countries and the data capability to integrate customer data from various sources across different countries and use advanced analytics techniques to gain insights into customer behavior, preferences, and needs. This will help in segmenting customers effectively, identifying cross-selling and upselling opportunities, and delivering personalized experiences.

Customer Targeting: Collaborate with Marketing teams to develop strategies and toolkits to target specific customer segments with personalized offerings and tailored marketing campaigns that resonate with their unique needs, to drive upsell, cross sell and retention.

Performance Measurement and Reporting: Establish clear metrics and KPIs to measure the success of customer value management initiatives at a Pan-AR level. Develop comprehensive reporting mechanisms that provide insights into customer satisfaction, retention, cross-selling, and overall business impact.

Knowledge Sharing and Collaboration: Facilitate knowledge sharing and collaboration among teams across different countries, enabling the exchange of best practices, successful strategies, and lessons learned. This will help in fostering a culture of continuous improvement and innovation.

Talent Development: Collaborate with countries to build a team of skilled professionals with expertise in customer analytics, marketing, and technology. Ensure leveraged Investment in training and development programs to enhance countries capabilities and keep them updated with the latest industry trends and best practices.

Continuous Improvement: Foster a culture of continuous improvement by regularly evaluating the effectiveness of CLM strategies, measuring customer feedback, and seeking opportunities to enhance customer value across all countries of operation.

EducationPostgraduate Degrees and Professional Qualifications (Required)

Click here to apply

Senior Data Scientist

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryWe are looking for a Senior Data Scientist to join the Personal and Private Banking Data Science team at Absa Bank. As a Senior Data Scientist, you will become a collaborator within a team of specialist data scientists aiming to help Absa discover the insights hidden in its vast amounts of data and help enable smarter decisions to deliver better products and services and shape business strategy. You will be expected to take on the most complex artificial intelligence projects, as well as provide technical mentoring and coaching for junior team members.

Job Description

• Work with large-scale structured and unstructured datasets using modern data platforms (e.g. Databricks, AWS, other cloud-based environments).
• Design, build, and deploy high-quality machine-learning models and applied AI solutions (including large language models) to drive strategic and competitive advantage, ensuring robustness, governance, and interpretability.
• Partner with stakeholders across business, product, marketing, risk, strategy and technology teams to help translate their challenges into actionable data science models and embed insights into decision-making processes and strategy.
• Partake in data science community of practice in the broader organisation by sharing knowledge and skills
• Mentor junior data scientists and contribute to best practices in analytics, modelling, and storytelling.

Minimum Experience and Skills Requirements

• 7+ years’ experience in data science or advanced analytics
• Deep knowledge of machine learning methods, principles and frameworks
• Strong programming and data querying skills (SQL, PySpark, Python)
• Machine Learning: Scikit-learn, PyTorch, PyCaret, etc.
• Hadoop Big Data Platform: Spark, hdfs, hive, etc
• Python Tools: pytest, conda, poetry etc
• DevOps: Git (GitHub), bash, ssh, CI/CD Pipelines
• Cloud: DataBricks, AWS
• Presentation skills: ability to efficiently present data and ML models insights to a non-technical audience
• Team Skills: guiding junior team members, defining and maintaining team standards
• Experience delivering end-to-end analytical solutions in a complex, data-rich environment (financial services experience is advantageous).

Education:

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Engineering, Data Science, Physics, or a related quantitative field.
• Postgraduate qualification (Honours / Master’s) in Data Science is advantageous.

EducationBachelor’s Degree: Information Technology

Click here to apply

Apprentice – Information Risk Management (IRM)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo support the Information Risk Management function in protecting Absa Bank Uganda’s information assets by assisting in the implementation, monitoring, and enforcement of controls across Records Management, Data Privacy, and Logical Access Management.

The role aims to build foundational expertise in managing information risk, ensuring compliance with regulatory requirements, and promoting a strong risk-aware culture within the bank.

The apprentice will contribute to maintaining confidentiality, integrity, and availability of information while gaining hands-on experience in banking risk management frameworks, governance processes, and control environments.

Job Description

Logical Access Mgt

Outputs:

• Assist in the timely and accurate provisioning of system access based on approved requests.
• Support periodic user access reviews (UAR) across critical banking systems.
• Assist business owners in validating appropriate access rights.
• Track, document, and follow up on access review exceptions and remediation actions.
• Maintain evidence of completed recertification exercises for audit purposes.
• Assist in identifying and flagging potential segregation of duties conflicts
• Assist in monitoring and controlling privileged (high-risk) accounts.
• Ensure privileged access is granted only with appropriate approvals and justification.
• Support periodic review of administrator and super-user accounts
• Ensure access management activities comply with Absa Group policies and regulatory requirements.
• Assist in identifying control gaps and recommending improvements.
• Support initiatives to improve automation and efficiency in access management processes
• Contribute to enhancing control effectiveness and operational resilience.

Data Privacy

Outputs:

• Assist in ensuring compliance with the Uganda Data Protection and Privacy Act, 2019, Bank of Uganda guidelines, and Absa Group policies.
• Support implementation of data privacy frameworks, standards, and controls across business units.
• Support implementation of data privacy principles and controls across business units.
• Assist in maintaining the Record of Processing Activities (RoPA).
• Participating in Data Protection Impact Assessments (DPIAs).
• Support handling of data subject rights requests (access, correction, deletion).
• Assist in tracking and reporting data breaches and privacy incidents.
• Monitor compliance of third-party data processors with privacy requirements.

Records Management

Outputs:

• Assist in implementing and maintaining compliance with records management policies, standards, and procedures.
• Maintain and update records inventories and classification registers.
• Support implementation of records retention and disposal schedules.
• Assist in ensuring secure storage, archival, retrieval, and destruction of records.
• Participate in records management audits and compliance reviews.
• Support awareness initiatives to promote proper records handling practices

Continuous Learning & Improvement

• Actively develop knowledge in information security, data privacy, and risk management.
• Stay informed about emerging risks, regulatory changes, and industry best practices.
• Contribute to process improvements and efficiency initiatives within the IRM function.

Technical Skills & Competencies

Preferred

• Detailed Basic understanding of: Information Security & Risk Management principles, Data Protection and Privacy laws, IT access controls and identity management
• Familiarity with: Microsoft Office (Excel, Word, PowerPoint), Document/records management systems, Access management tools (entry-level exposure)
• High level of integrity and confidentiality
• Strong attention to detail
• Good analytical and problem-solving skills
• Effective communication and interpersonal skills
• Willingness to learn and adapt in a regulated environment

Key Success Measures / Key Performance Indicators

• Accuracy and timeliness of access user management
• Reduction in unauthorized or excessive access risk
• Timely and accurate handling of data subject requests
• Accuracy and completeness of records inventories
• Compliance with retention and disposal requirements
• Efficiency in records retrieval and archival processes
• Reduction in records-related audit findings

Experience and Qualifications

Essentials

• Bachelor’s degree in: Information Technology, Information & Cyber Security, Records & Archives Management or related field.
• Knowledge of a variety of software, hardware and operating systems
• Knowledge of data protection laws in Uganda is an added advantage

Requirements;

Degree Classification:

• First Class or Second-Class Upper

O’Level Results:

• Credit or higher in both Mathematics and English

A’Level Results:

• At least two principal passes

Year of graduation:

• Should have graduated between 2024 to 2026

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Click here to apply

Senior Legal Counsel: Regulatory

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo provide strategic legal advisory and transactional support to the Corporate & Investment Banking (CIB) division, ensuring regulatory and legal risk is proactively managed while enabling the execution of complex domestic and cross-border financial transactions.
The incumbent advises on legal, regulatory, and governance matters that support business sustainability, cross-jurisdictional compliance, and growth across pan-African markets.
The role applies expert judgment to shape legal frameworks, guide risk-based decision-making, and influence internal policy adaptation in a dynamic regulatory environment.

Job Description

1. Key Accountabilities

• Provide end-to-end legal counsel on CIB products and transactions, including investment banking, syndicated lending, project finance, capital markets, transactional banking including rade finance,  cash management and derivatives.
• Negotiate, and review a wide range of agreements
• Translate legal and regulatory implications into actionable business insights and risk mitigation strategies.
• Serve as a regulatory risk filter for product innovation, deal reviews, and transaction approvals.

2. Regulatory and Compliance Advisory

• Monitor, interpret, and advise on legal and regulatory frameworks including but not limited to the Banks Act, Financial Markets Act, Companies Act, Financial Intelligence Centre Act (“FICA”), Protection of Personal Information Act (“POPIA”), Financial Sector Conduct Authority (“FSCA”) and South African Reserve Bank (“SARB”) directives.
• Influence and shape internal compliance frameworks in response to legislative changes and evolving market conduct requirements.
• Support regulatory audits, inspections, and engagements, working closely with Compliance, Risk, and Governance functions.
• Lead or contribute to legal input on cross-border regulatory matters and multi-jurisdictional transactions.

3. Risk Management and Governance

• Identify and mitigate regulatory risks related to transactional, operational, or strategic activities.
• Participate in CIB risk and governance forums, providing legal guidance to inform risk appetite, control frameworks, and decision-making processes.
• Anticipate emerging legal risks and support pre-emptive mitigation strategies aligned with the bank’s enterprise risk management framework.

4. Contract Management and Legal Documentation

• Draft, review, and manage transaction and framework documentation to mitigate regulatory risk and to ensure legal robustness, commercial alignment, and enforceability.
• Maintain and standardise legal templates, policies, and procedures across the CIB portfolio.
• Support and provide training for business, operations, and legal teams
• Oversee document control processes and legal record-keeping protocols.

5. Stakeholder Engagement and Legal Strategy

• Act as a trusted legal advisor to business.
• Collaborate with Compliance, Risk, Finance, and other control functions to ensure integrated regulatory risk management across the transaction lifecycle.
• Manage external legal counsel relationships, including briefing, negotiation, quality assurance, and cost control on complex or multi-jurisdictional matters.
• Contribute legal insight into business planning, new product development, and cross-border expansion initiatives.

Education & Professional Qualifications

• Bachelor of Laws (LLB) or equivalent legal qualification.
• Admitted attorney or advocate in a relevant jurisdiction.
• Postgraduate qualification in commercial, corporate, or banking law is preferred.
• Master’s in Law (LLM) is an added advantage.

EducationBachelor Honours Degree: Law (Required)

Click here to apply

Oracle EPM Planning – Hyperion Planning Essbase Developer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe primary objective of this role is to design, develop, and support Oracle EPM Planning and Essbase applications to enable financial planning, forecasting, and reporting processes. The role bridges business requirements and technical implementation, ensuring scalable, high-performing, and well-governed planning solutions.

Job Description

1. Application Ownership & Delivery

• Own the full application lifecycle (design, development, testing, deployment, and support)
• Translate business requirements into EPM Planning solutions and models
• Drive continuous improvement and evolution of planning models

2. Application Development

• Develop Essbase cubes, outlines, hierarchies, and dimensions
• Build and maintain business rules, calculation logic, and data forms
• Optimise application performance (calculation efficiency, cube design)

3. Data Integration & Automation

• Design and maintain data integrations using Data Exchange / FDMEE
• Enable automated data pipelines between source systems and EPM
• Ensure data quality, reconciliation, and auditability

4. Application Administration

• Maintain metadata, security models, and application configurations
• Execute regular data loads and manage planning cycles
• Support upgrades, patches, and environment maintenance

5. Application Support & Stakeholder Engagement

• Provide ongoing support to Finance users
• Troubleshoot system, data, and performance issues
• Gather new requirements and improve user experience

6. Training & Documentation

• Train end-users on planning processes and Smart View usage
• Maintain technical and functional documentation

Technical Skills

• Oracle EPM Planning / Hyperion Planning (Cloud and on-prem)
• Essbase (cube design, calc scripts, MDX)
• Calculation Manager (business rules, Groovy scripting advantageous)
• Data integration tools (FDMEE / Data Exchange)
• SQL (PostgreSQL or MS SQL)
• Oracle Smart View (reporting and input templates)
• Cloud platforms:
  • OCI (user management, monitoring)
  • AWS (S3, Glue, RDS)

Experience Required

• 2–3 years’ experience in Oracle Hyperion / Essbase / EPM Planning development
• Exposure to financial planning, budgeting, or forecasting processes
• Experience in end-to-end solution delivery and support

Education

• Preferred: BCom (Informatics) or BSc (Computer Science)
• Alternatively: Relevant diploma or equivalent qualification

Key Competencies

• Strong analytical and problem-solving capability
• Ability to translate functional requirements into technical solutions
• Effective stakeholder engagement and communication
• Attention to detail, governance, and control mindset

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Branch Manager – CBD

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo support delivery of targeted retail business (non-medical) growth with the right parameters.

Job Description

Business Development- Branch

• Manage relations with all General and Medical business channels at the branch to deliver targeted premium outputs.
• Spearhead and implement market expansion strategies at the branch.
• Pipeline business management, quotation processing and transmitting the same within TATs.
• Draw up and operate SLAs with intermediaries for differentiated service delivery.
• Monitor and adhere to inter-departmental service level standards to ensure smooth running of the branch
• Renewal follow-up to achieve the renewal retention ratios.
• Champion cross selling for branch business
• Coordinate intermediaries’ activities at the branch level

Market Intelligence

• Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencing.
• Manage knowledge capital by collecting, categorizing, storing, protecting, and distributing the result of market.

Financial

• Debt management as per the debt management standard
• Manage and control expenditure for travel, events, and promotional items.
• Plan, assign and allocate funds for events plans, or promotional items requited for brand management through brand management activities as per the structured calendar.

Operations & Compliance

• Actively keep up to date with relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the business advantage.
• Coordinate compliance with regulatory requirements for brokers for licensing and on boarding requirements as per ABC third party standards.

Education and Experience Required:

• Degree in Commerce, Insurance, Law, Business Administration
• At least 7 years in Insurance Sales/or Underwriting

Professional qualifications

• ACII, Diploma in Insurance (UK) or
• AIIK, Diploma in Insurance (Kenya) 

Click here to apply

We wish you all the best with your applications