eThekwini Metropolitan Municipality – Administration Jobs – 16 June

To apply, click on the link at the end of the posts and all the best with your applications

Call Centre Agent

Durban, KwaZulu-Natal, South Africa (On-site)

Trending

Job Description

Job Purpose:

To attend all electricity related faults and complaints reported by consumer through the acknowledgement, analysis and prioritisation of faults.

Key Responsibility Areas:

• Analysing, processing and co-ordinating information on the service interruption process.

• Receiving requests or complaints from customers, captures relevant information on the

computer system using the appropriate software package to initiate the required action from the LV Control staff.

• Processing and conducting account operations and customer service information and actions.

• Providing the customer with relevant information which could include information/action on

eThekwini Electricity regulation, policies and procedures; eThekwini Electricity business;

damages and claims; staff location and contact details; energy usage; tariffs; theft;

unauthorised access to eThekwini Electricity sites and wrong/prank calls.

• Participating in and initiates continuous improvement opportunities by identifying system,

process and customer problems, exceptions, needs and service improvement opportunities

and reporting such to the Senior Agent or Superintendent.

• Representing eThekwini Electricity professionally during the interaction with the Call Centre.

• Handling calls according to quality services, Batho Pele principles, fault logging, standard

operating procedure and street lighting standard operating procedure.

• Transferring problematic calls from consumers to Supervisors as per consumer request or

agent not being able to handle a call.

• Closing the interaction when all necessary actions have been completed.

Competencies:

• Attention to detail.

• Ethics and professionalism.

• Problem solving.

• Use of Technology.

• Communication.

• Service delivery orientation.

• Client orientation and customer focus.

• Resilience.

Essential Requirements:

• Grade 12 (NQF Level 4) or equivalent.

• 2 Years relevant experience. Computer literacy.

Preferred Requirements:

• Grade 12 (NQF Level 4) and an Administrative Certificate.

• 3 years relevant experience

Special Conditions:

• 40 Hours- 5 days a week on rotating system to include weekends public holidays.

Shift work including night shift.

Physical Requirements:

• Must be capable of carrying out the duties of the post.

This post reports to MANAGER (CONTACT CENTRE)

About Us

The eThekwini Metropolitan Municipality is a metropolitan municipality, created in 2000, that includes the city of Durban and surrounding towns. eThekwini is one of the 11 districts of the KwaZulu-Natal province of South Africa.

Job Info

• Job Identification1251
• Job CategoryCLERICAL/ADMINISTRATION
• Posting Date2026/06/10, 08:49
• Apply Before2026/06/19, 23:00
• Degree LevelGrade 12
• Job ScheduleFull time
• Locations 1, Stamford Hill, 4025, ZA(On-site)
• Loco AllowanceNo
• 13th ChequeYes
• Housing SubsidyYes
• LeaveYes
• Medical AidYes
• Other AllowancesN/A
• Pension FundYes
• RemunerationR232 438.20/R301 728.48
• Skill AllowanceNo

Click here to apply

Senior Clerk

Durban, KwaZulu-Natal, South Africa (On-site)

Trending

Job Description

Key Responsibility Areas: 

•  Provides support to the Senior Clerk (Administration) in respect of specific administrative/clerical tasks. 
• Checks the accuracy of details recorded on transactional documentation and updates work in progress information/data on specific applications/systems of the department. 
• Merges, copies and transfers data from applications, formats/generates forms/transactional documentation for approval. 
• Inserts, tracks progress and moves or merges fields on databases to maintain records of maintenance contracts. 
• Attends to and establishes the nature of enquiries/complaints from the general public or officials etc. prior to forwarding to respective Departments/Branches/personnel for attention. 
• Performs general clerical tasks/activities and renders support to specific functional areas at the Regional Offices.
• Records discussions, types the minutes of the Branch or technical meetings and forwards to specific personnel for verification. 
• Attends to the switchboard and making/receiving telephonic calls and forwards messages and calls to specific personnel/Department or Branches.

Competencies: 

• Written Communication.
•  Oral Communication.
• Influencing. 
• Planning and organizing. 
• Use of Technology. 
• Service Delivery Orientation. 
• Service Delivery Orientation. 
• Client orientation and Customer Focus.
•  Resilience.

Essential Requirements: 

• Grade 12 (NQF Level 4) or equivalent. 
• 1 Year relevant experience.
• Computer Literacy.

 Preferred Requirements: 

• 2 Years relevant experience.

Qualifications

Essential Requirements: 

• Grade 12 (NQF Level 4) or equivalent. 
• 1 Year relevant experience 
• Computer Literacy. 

Preferred Requirements: 

• 2 Years relevant experience.

About Us

The eThekwini Metropolitan Municipality is a metropolitan municipality, created in 2000, that includes the city of Durban and surrounding towns. eThekwini is one of the 11 districts of the KwaZulu-Natal province of South Africa.

Job Info

• Job Identification1277
• Job CategoryCLERICAL/ADMINISTRATION
• Posting Date2026/06/06, 14:37
• Apply Before2026/06/19, 23:00
• Degree LevelGrade 12
• Job ScheduleFull time
• Locations Phoenix, 4068, ZA(On-site)
• Loco AllowanceNo
• 13th ChequeNo
• Housing SubsidyYes
• LeaveYes
• Medical AidYes
• Other AllowancesN/A
• Pension FundYes
• RemunerationR192 271.68 / R249 585.48 pa
• Skill AllowanceNo

Click here to apply

Principal Clerk

Durban, KwaZulu-Natal, South Africa (On-site)

Trending

Job Description

Key Responsibility Areas:

• Maintains an efficient filing system including summarised records of overtime and time sheets.
• Arranges meetings and appointments including updating of managers diary.
• Keeps a summarized records of overtime and time sheets.
• Keep records, incoming and outgoing correspondence and ensuring replies are sent timeously on the computerised tracking system.
• Undertakes the drafting of letters and reports, typing where required, the taking of minutes and preparation of agendas for meetings.
• Captures information for cost control and budgeting purposes and prepares costing reports.
• Attends to telephone and counter queries and undertakes other related clerical duties.
• Diarising and follow up key actions and issues on behalf of the co-ordinators.
• Maintains management statistics as directed by the Transport co-ordinators.
• Assumes responsibility for the control and order of stationery and consumables via JDE system.
• Undertakes other relevant projects and assignments as required.

Competencies:
• Written Communication.
• Oral Communication.
• Attention to Detail.
• Planning and Organising.
• Ethics and Professionalism.
• Organisational Awareness.
• Problem Solving.
• Business Processes.
• Use of Technology.
• Data Processing & Analysis.
• Interpersonal Relationships.
• Communication.

Essential Requirements:
• Grade 12 (NQF Level 4) or equivalent.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements:
• Grade 12 (NQF Level 4) or equivalent and an Administrative certificate.
• 3 years relevant experience

Qualifications

Essential Requirements:
• Grade 12 (NQF Level 4) or equivalent.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements:
• Grade 12 (NQF Level 4) or equivalent and an Administrative certificate.
• 3 years relevant experience

About Us

The eThekwini Metropolitan Municipality is a metropolitan municipality, created in 2000, that includes the city of Durban and surrounding towns. eThekwini is one of the 11 districts of the KwaZulu-Natal province of South Africa.

Job Info

• Job Identification1279
• Job CategoryCLERICAL/ADMINISTRATION
• Posting Date2026/06/05, 20:17
• Apply Before2026/06/19, 23:00
• Degree LevelGrade 12
• Job ScheduleFull time
• Locations 30, Stamford Hill, 4025, ZA(On-site)
• Loco AllowanceNo
• 13th ChequeYes
• Housing SubsidyYes
• LeaveYes
• Medical AidYes
• Other AllowancesN/A
• Pension FundYes
• RemunerationR232 438.20/R301 728.48 Per Annum
• Skill AllowanceNo

Click here to apply

We wish you all the best with your applications