Icebolethu Group Jobs – 04 August 2026

To apply, click on the link at the end of the posts and all the best with your applications

FSP Branch Supervisor (Newcastle)

Description

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor

is South Africa’s second largest Funeral Assurance Group. Winner of the Standard Bank KZN – Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu FSP, a division of Icebolethu Group, is currently in search of suitable candidate to fill the position of Branch Supervisor. The position is available on a permanent basis within the FSP, a Division of Icebolethu Group.

Responsibilities

• Retention of clientele

• Supervising and managing daily branch operations

• Leading, coaching, and mentoring sales teams to achieve targets

• Setting and monitoring individual and team sales goals

• Ensuring compliance with company policies and regulatory requirements

• Handling escalated customer queries and resolving complaints effectively

• Implementing sales strategies and promotional campaigns

• Monitoring market trends, competitor activities, and customer needs

• Overseeing risk management and ensuring proper documentation processes

• Driving customer service excellence and improving client satisfaction levels

Qualifications

• Grade 12

• 2 – 3 years’ experience in financial services

• Business Management, Marketing, or related tertiary qualifications

• Clear ITC

• Clear criminal record

• Own reliable transport and cell phone

• RE–5 or RE-1 Qualification will be an advantage

• Have proven success in the Marketing of Life Assurance experience

Skills and Experience required:

• Excellent interpersonal, communication, and business skills.

• Strong ethical and moral values.

• Good time management.

• Leadership and team management

• Customer relationship management (CRM)

• Problem-solving and decision-making

• Ability to work under pressure and meet targets

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Applications and Closing Date

(NB: Applications with no clarification of the position applying for will not be considered)

Please submit all CV’s to hr_recruitment@icebolethu.co.za

Closing date for CV submissions is 7 August 2026.

Field Agents – Limpopo

Description

Icebolethu Group is currently in search of vibrant Field Agents in Mpumalanga Province

who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

Responsibilities

· Promote and sell funeral assurance policies to new and existing clients.

· Deliver exceptional customer service and ensure client satisfaction.

· Handle client queries and resolve complaints within the agreed service levels.

· Execute customer retention strategies to maintain and grow client base.

· Maintain accurate client records and ensure proper administrative processes.

· Proactively call clients to restructure, retain, or resell existing policies.

· Ensure compliance with FAIS and FSCA regulations.

· Meet and exceed set monthly and quarterly sales targets.

· Negotiate with clients for contract renewals and policy retention.

Qualifications

· Matric/ Grade 12

· A relevant tertiary qualification is advantageous

· RE1 or RE5 certification is advantageous

Experience and Knowledge required.

· 1-2 years’ experience in sales, customer service or field operations

· Experience in the funeral assurance, insurance, or financial service sector is preferred

· Background in client engagement and compliant handling will be beneficial

· Computer literate (MS Word, MS Excel, MS Outlook)

· Financial Service Experience (advantageous)

· Clear Credit & Criminal Record

Skills and Competencies required.

· Proven sales ability including cross-selling and upselling

· Proficiency in Microsoft Office (MS Word, Excel, Outlook)

· Excellent verbal and written communication skills

· Customer-centric approach with strong interpersonal skills

· Strong negotiation and conflict resolution abilities

· Honest, reliable, and ethical conduct

· Able to work independently and make sound decisions

· Solid administrative and organizational skills

· Ability to understand and resolve customer concerns effectively

· Proficiency in at least three official languages spoken in the relevant province

Contacts

We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Regions Available: Polokwane ,Burgesfort,Mokopane,Louis ,Trichardt,Tzaneen,Phalaborwa,Giyani,Jane Furse,Lebowakgomo,Thohoyandou,Lephalale,Modimolle,Thabazimbi and Musina

(NB: Applications with no clarification for the position i.e. (Reference Number/Job Title and Province) being applied for will not be considered).

Please submit CV’s to SIBUSISO.DLAMINI@icebolethu.co.za

MABUTHO.NKOSI@icebolethu.co.za

Closing date for CV submissions is 7 August 2026

Field Agents – Mpumalanga

Description

Icebolethu Group is currently in search of vibrant Field Agents in Mpumalanga Province

who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

Responsibilities

· Promote and sell funeral assurance policies to new and existing clients.

· Deliver exceptional customer service and ensure client satisfaction.

· Handle client queries and resolve complaints within the agreed service levels.

· Execute customer retention strategies to maintain and grow client base.

· Maintain accurate client records and ensure proper administrative processes.

· Proactively call clients to restructure, retain, or resell existing policies.

· Ensure compliance with FAIS and FSCA regulations.

· Meet and exceed set monthly and quarterly sales targets.

· Negotiate with clients for contract renewals and policy retention.

Qualifications

· Matric/ Grade 12

· A relevant tertiary qualification is advantageous

· RE1 or RE5 certification is advantageous

Experience and Knowledge required.

· 1-2 years’ experience in sales, customer service or field operations

· Experience in the funeral assurance, insurance, or financial service sector is preferred

· Background in client engagement and compliant handling will be beneficial

· Computer literate (MS Word, MS Excel, MS Outlook)

· Financial Service Experience (advantageous)

· Clear Credit & Criminal Record

Skills and Competencies required.

· Proven sales ability including cross-selling and upselling

· Proficiency in Microsoft Office (MS Word, Excel, Outlook)

· Excellent verbal and written communication skills

· Customer-centric approach with strong interpersonal skills

· Strong negotiation and conflict resolution abilities

· Honest, reliable, and ethical conduct

· Able to work independently and make sound decisions

· Solid administrative and organizational skills

· Ability to understand and resolve customer concerns effectively

· Proficiency in at least three official languages spoken in the relevant province

Contacts

We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Available Regions: Nelspruit ,Ermelo,Witbank.Delmas,Volkrust,Leandra,Trichardt,Balfour,Amersfoort,Daggakraal,Middelburg,Groblersdal,Belfast,Mashishing,Tonga,Sabie,Bush BuckRidge,Whiteriver,Barberton and Piet-Retie

(NB: Applications with no clarification for the position i.e. (Reference Number/Job Title and Province) being applied for will not be considered).

Please submit CV’s  SIBUSISO.DLAMINI@icebolethu.co.za

MABUTHO.NKOSI@icebolethu.co.za

Closing date for CV submissions is 7 August 2026

Key Account Manager X2

Description

Icebolethu Group is looking for two Key Account Managers to provide leadership within the Corporate Department, drive corporate scheme sales growth, manage key client relationships, ensure operational efficiency and FAIS compliance, and oversee team performance to deliver exceptional customer service. This position is based in Durban.

Responsibilities

• Departmental Leadership & Staff Operations: Lead daily Corporate Department operations, plan duty rosters, manage leave, and oversee team performance while maintaining high morale.
• Corporate Sales & Market Expansion: Drive corporate sales targets through cold-calling, setting up executive appointments, and executing sales activations.
• Key Account & Client Relationship Management: Build and maintain direct relationships with corporate decision-makers, handle query escalations, and execute retention strategies.
• Compliance & Quality Control: Enforce strict FAIS and FSCA regulatory compliance through continuous staff training, quality audits, and call monitoring.
• Client Service Standards: Oversee telephonic and written client communications to ensure professional, multi-lingual, and high-quality service delivery.
• Administration & Reporting: Compile weekly and monthly performance report packs, maintain client databases, keep meeting records, and manage office inventory.

Key Skills & Competencies

• Target & Results-Driven: Proven ability to consistently hit sales, premium collection, and customer retention targets.
• Leadership & People Management: Strong team-building, coaching, and conflict-resolution capabilities.
• Regulatory Expertise: Comprehensive understanding of the South African insurance regulatory landscape (FAIS & FSCA).
• Communication & Negotiation: Excellent presentation, corporate networking, and multi-lingual interaction skills.
• Customer Focus: High commitment to service excellence, integrity, and client confidentiality.
• Computer Literacy: Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Qualifications

Qualifications

• Relevant Tertiary Qualification in Sales, Marketing, Business Administration, Customer Service, or related fields.
• Relevant professional or regulatory developmental certificates (e.g., FAIS compliance).
• Experience in the Insurance and/or Funeral/Burial industry will be an added advantage.

Experience

• 3–5 years of experience in key account management, corporate sales, or client relationship management within a medium-to-large service organization.
• Proven track record in corporate cold-calling, client presentations, team supervision, and regulatory compliance.
• Experience in the Insurance and/or Funeral/Burial industry will be an added advantage.

Contacts

(NB: Applications with no clarification for the position and location applying for will not be considered) Please submit all CV’s to hr_recruitment@icebolethu.co.za

Closing date for CV submissions is 7 Aug 2026

Cleaner X2 – East London

Description

Icebolethu Group is currently in search of X2 Cleaners within the Cleaning Department, to be based at our East London branch. The successful incumbents will be required to maintain exceptional standards of cleanliness and hygiene that align with the Icebolethu brand identity, ensuring a safe, orderly, and dignified environment for our staff, clients, and visitors.

Responsibilities

• Assist in cleaning Icebolethu premises including offices, kitchens, lavatories, and communal areas.
• Mop tiled floors, vacuum carpets, and wipe down surfaces such as tables, worktops, and appliances.
• Empty and sanitize waste bins, ensuring the correct handling of recyclable and general waste.
• Safely operate cleaning machinery according to manufacturer specifications.
• Clean and store equipment in proper locations after use.
• Monitor stock levels of cleaning consumables and report replenishment needs to the supervisor.
• Uphold hygiene standards aligned with Icebolethu’s quality expectations and safety protocols.
• Ensure appropriate use of Personal Protective Equipment (PPE) at all times.
• Display appropriate signage when cleaning wet areas to prevent accidents.
• Maintain professional conduct when interacting with staff and visitors, responding promptly to urgent cleaning needs.

Qualifications

Qualifications

• Matric / Grade 12 (essential).
• Training or certification in safety and commercial cleaning/gardening best practices will be highly beneficial.

Experience and Knowledge Required:

• Minimum of 1–2 years’ professional experience in a the role, preferably within an office or commercial corporate environment.
• Basic understanding of cleaning techniques, chemical dilution safety, and general hazard prevention.
• Knowledge of the correct handling and storage of industrial cleaning machinery and equipment.

Contacts

Available Locations: East London

(NB: Applications with no clarification for the position and location applying for will not be considered) Please submit all CV’s to hr_recruitment@icebolethu.co.za Closing date for CV submissions is 12 Aug 2026

Employee Relations Specialist

Description

Icebolethu Group is calling for suitable candidates to apply for the permanent position of Employee Relations Specialist within the Group Human Resources Department. The position will be based at our office located in Durban; the successful candidate will be required to perform tasks supporting Group Human Resources Manager.

Responsibilities

• Act as the liaison between the senior management and the employees with regards to any HR and ER related matters.

• Provide employee relations guidance, explain and provide advice to management employees about company and governmental rules, regulations, and procedures, and need for compliance

• Facilitate disciplinary actions to be taken against employees, this will include the drafting of charges and coordinating disciplinary hearings.

• Serve as a primary point of contact for employee relations issues, including grievances, disciplinary actions and poor performance management.

• To be the first point of contact to the business for all ER process and policy queries and/or issues.

• Ensure the development, implementation, and communication of HR policies and procedures.

• To provide an end-to-end case management service with regards to all ER processes, including but not limited to discipline management, poor performance management, grievance management and sick leave management

• Prepare & represent the employer at CCMA in conciliations, in mediation and arbitrations.

• Prepare relevant pleadings including but not limited to: objections, preliminary points, heads and closing arguments, oppositions to condonations, recissions etc.

• Prepare in house employee relations training material and conduct training in accordance with business unit need.

• Facilitate & conduct grievances, investigations, suspensions, disciplinary enquiries, appeals, incapacities and retrenchments.

• Ensure adherence to both substantive and procedural fairness in the above-mentioned areas as well as compliance with internal HR and ER standard operating procedures.

• Compile and report on employee relations activity on a monthly basis.

• Adhoc tasks allocated by senior management.

• Identify risk areas & advise on mechanisms to mitigate risk.

• Support Project tasks, plan and manage all projects within timelines, actively support and lead projects.

• Provide leadership to the operations.

• Provide training on employee relations, chairing of hearings and initiating hearings.

• Actively support change management.

• Excellent analytical abilities.

Qualifications

Minimum Qualifications

• Bachelor’s Degree in HRM/Industrial Relations/ LLB

• 3 – 5 years’ experience in insurance, retail, funeral and / or manufacturing environment.

• Valid driver’s license

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Applications and Closing Date

(NB: Applications with no clarification of the position applying for will not be considered)

Please submit all CV’s to hr_recruitment@icebolethu.co.za

Closing date for CV submissions is 13 August 2026.

Catering Manager – Empangeni

Description

Icebolethu is calling for suitable candidates to apply for the permanent position of a Manager for our Catering Business. The incumbent will be required to develop the Catering strategy by considering market trends, regulations and how it may translate into operational execution through alignment of core business strategic objectives to effective operations of all Catering operations to support their bottom-line performance.

Responsibilities

• Manage all customer requirements as per Service Level Agreements.
• Attending and resolving all clients / customer queries.
• Coach, guide and mentor staff.
• Apply disciplinary measures where necessary.
• Plan and allocate work in a manner to create efficiencies.
• Monitor and promote the high level of staff performance.
• Efficiently planning of human resources in accordance with the set performance targets for the branch.
• Reduce and eliminate overheads and unnecessary spend.
• Ensure strict adherence to company policies, procedures, systems and processes.
• Address and take corrective measures on all identified Risks.
• Ensure staff compliance on PPE and Health and Safety Policies.
• Develop, lead and manage the execution of the Catering Business Strategy.
• Manage and orchestrate the entire strategic review process.
• Plan and implement medium- and long-term business strategies to achieve the Catering Business objectives.
• Develop and implement effective succession plan for all key roles in Catering Businesses
• Ensure a safe workplace without risk to health.
• Apply a structured methodology and lead change management activities.
• Provide structure and Catering Business governance in accordance with accepted Industry norm.
• Partner with the Group Managing Executive in addressing performance, compliance and risk relating to Catering Business issues in Core Businesses.
• Business Strategy Development
• Innovative Vision
• Business Performance Delivery
• Inspirational Leadership
• Honesty and Integrity
• High Performance Oriented
• Product Development

Qualifications

Minimum Qualifications

• National Diploma or Degree in Home Economics / Hospitality / Catering Related Field.
• Master’s Degree in business administration or Business Leadership is advantageous

Experience and Knowledge required

• Minimum of 5 years experience in Catering Management

Skills and Competencies required

• Computer Literacy in Ms Office Suite.
• Strong communication, negotiation and interpersonal skills
• High Performance orientation
• Strategic Thinking and Planning Skills
• Excellent Coordination Skills
• Creative, Passionate and innovative vision
• Multitasking skills

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.

Applications and Closing Date

(NB: Applications with no clarification of the position applying for will not be considered)

Please submit all CV’s to hr_recruitment@icebolethu.co.za

Closing date for CV submissions is 10 August 2026.

We wish you all the best with your applications

We wish you all the best with your applications