Inspired Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Global Service Desk Team Leader

Location:  

Johannesburg, ZA

Date:  20 Jul 2026

Application closing date:  14 August 2026

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK’s top 10 highest-value private companies.

ROLE SUMMARY:

As the Global Service Desk Team Lead, you will be responsible for the oversight of the daily operations of a team of service desk professionals who offer support to a diverse global user base spread across multiple regions, time zones, cultures, and languages. This involves ensuring user satisfaction, fostering continuous enhancements, and delivering support across the Inspired Education’s Technology estate.

Reporting to the Global Service Desk Manager, the primary focus of this role is to lead a team with varying skills and abilities at the service desk, providing direction, assistance, and mentorship to ensure the delivery of outstanding support services.

KEY RESPONSIBILITIES:

• Lead, coach, and develop a high-performing Global IT Service Desk team, fostering a culture of collaboration, accountability, and service excellence.
• Oversee the day-to-day operation of the Global Service Desk, ensuring consistent, high-quality support across multiple regions within agreed service levels.
• Manage team performance, attendance, shift scheduling, workload distribution, and resource planning.
• Act as the primary escalation point for complex technical and customer issues, ensuring timely resolution and effective communication.
• Drive continual service improvement by identifying trends, optimising processes, and supporting the implementation of new technologies and services.
• Maintain and promote the use of knowledge articles, standard operating procedures, and best practices to improve service quality and consistency.
• Monitor service performance through key metrics such as SLA compliance, customer satisfaction, first contact resolution, and ticket quality, taking corrective action where required.
• Build strong relationships with internal stakeholders and third-party vendors to ensure effective collaboration and service delivery.
• Produce regular operational reports and provide insights and recommendations to improve team performance and customer experience.
• Support recruitment, onboarding, training, and ongoing development of team members while promoting a positive, inclusive, and customer-focused working environment.

THE IDEAL CANDIDATE WILL HAVE:

Hard skills:

• Minimum of 4 years’ experience in a leadership or supervisory role within an IT Service Desk environment.
• Proven experience managing Service Desk operations within an ITIL service management framework.
• Strong understanding of Incident, Request, Knowledge, and escalation management within an IT service environment.
• Experience with enterprise IT Service Management (ITSM) platforms such as ServiceNow, HaloITSM, Jira Service Management, or ManageEngine and service management best practices.
• Ability to analyse service metrics and drive operational performance and continual service improvement.
• Fluent in spoken and written English.

Soft skills:

• Excellent communication and stakeholder management skills.
• Strong customer service mindset with a passion for delivering exceptional user experiences.
• Confident problem solver with sound decision-making and analytical abilities.
• Highly organised, adaptable, and able to prioritise effectively in a fast-paced, global environment.
• Committed to fostering a culture of accountability, continuous improvement, and teamwork.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (Advantageous)
• ITIL Foundation (or higher) Certification
• Relevant Microsoft, Google, or other technical certifications (Advantageous)

Click here to apply

Senior History College Teacher

Location:  

KwaZulu-Natal, ZA

Date:  22 Jul 2026

Application closing date:  15 August 2026

Inspired Education is the leading global group of premium schools, with a portfolio of 125 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

In 28 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student’s academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 14,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world’s most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

OUR SCHOOL:

The pristine Reddam House Ballito campus is situated in the heart of Ballito, boasting a prime, easily accessible location. Reddam House Ballito offers a holistic, innovative educational experience, encouraging students to realize their unique gifts, talents and abilities in pursuit of academic excellence. We offer an internationally renowned curriculum, including a broad range of academic, cultural and sporting activities. The ethos of the school is underpinned by a nurturing philosophy and positive outlook. We believe true excellence in education, is driven by a powerful, passionate team of exceptional teachers. We provide premium education from Nest to Grade 12 to families living in the leafy suburbs of Ballito, Zimbali & Umhlali.

ROLE SUMMARY:

• To adopt a holistic view to students in their care, promoting the general progress and well-being of individuals and of any class or group assigned to them.
• To create a positive learning environment and motivate students to achieve their full potential

KEY RESPONSIBILITIES:

• Plan, prepare and present interesting and exciting History lessons.
• Establish a teaching environment that is nurturing, and which promotes engaged learning.
• Behave in a professional manner with regard to punctuality, behaviour, standards of work and students’ homework.
• Evaluate, reflect on and refine teaching practice.
• Be open to continuously develop ones teaching through personal and school wide professional development.
• Teach extra lessons, when required, on two afternoons per week.
• Produce resources of a high standard for students.
• Respond to e-mails and telephone messages from parents within 24 hours.
• Show loyalty to all facets of Reddam House.
• Attend all special occasions at the discretion of the Head of School.
• Set and mark exams and all other forms of student evaluation.
• Write report comments.
• The post holder is required to undertake any other reasonable tasks that the School Head/line manager determines.

THE IDEAL CANDIDATE WILL HAVE:

Skills and Previous Experience: 

• A minimum of 5 years’ experience with students in a high school
• Confidence with use of ICT in teaching

Qualifications and Accreditations:

• University degree in appropriate subject
• Certified Teaching Status
• Appropriate right to work
• SACE up today & in good standing

Personal Competencies and Attributes:

• An unwavering commitment to the development of students
• A demonstrable passion for the profession
• Excellent organizational skills
• A positive attitude to change
• An excellent classroom practitioner
• A continuous improvement mindset

Click here to apply

We wish you all the best with your applications