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Customer Service Host
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
As part of your role, your responsibilities will include:
- Make outbound calls to newly registered customers to encourage and convert them into First-Time Depositors (FTDs).
- Contact inactive or lapsed customers to encourage reactivation and renewed engagement.
- Clearly explain current promotions, bonuses, products, and services relevant to each customer.
- Understand customer needs and resolve problems professionally to maximize conversion opportunities.
- Educate customers on account funding, available payment methods, and platform features.
- Maintain accurate records of all customer interactions, outcomes, and follow-up actions in the CRM system.
- Schedule and complete follow-up calls were required.
- Achieve individual and team targets for:
- FTD conversions
- Reactivated accounts
- Call volume
- Contact rate
- Conversion rate
- Revenue generated.
- Escalate customer complaints or technical issues to the appropriate internal teams.
- Ensure compliance with company policies, responsible gaming guidelines, and regulatory requirements.
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
Click here to apply
Social Media Manager
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
We’re part of Super Group, the NYSE‑listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
Betway is one of Africa’s leading sports betting and gaming brands, operating across eight markets on the continent. In Africa, we power one of the most engaged sports-betting communities in the country — spanning football, rugby, cricket, tennis and beyond. Our social media presence is central to how we connect with fans, celebrate sport and drive brand love in a fast-moving, competitive market
Who we’re looking for
As Social Media Manager for Betway Zambia, you will own the end-to-end social function for your market — spanning strategy, content, community, reactive marketing, sponsorship activation, and performance.
You will lead the brand’s voice across all key platforms, working closely with Creative, Sponsorship, Digital, and agency partners to build a social presence that consistently punches above its weight in one of Africa’s most dynamic markets and reporting into Headquarters in South Africa.
Why we need you
This is not a post-and-report role. This is a senior, strategic position for a social media operator who understands that social media is in 24/7 conversation — and that the brands who win are the ones who show up first, speak authentically and never miss the moment.
What you’ll be doing
Duties include, but are not limited to:
- This is not a post-and-report role. This is a senior, strategic position for a social media operator who understands that social media is in 24/7 conversation — and that the brands who win are the ones who show up first, speak authentically and never miss the moment.
- Lead the development and continuous refinement of Jackpot City Zambia social media strategy across Facebook, X (Twitter), Instagram, TikTok, YouTube and emerging platforms
- Own the always-on content calendar — planned, seasonal and reactive — ensuring it is populated, briefed and delivered against commercial and brand objectives
- Define the platform-by-platform approach: formats, frequency, tone and audience targeting tailored to each channel
- Balance a proactive-to-reactive content split (50/50) to ensure the brand is both planned and spontaneous
- Champion a ‘social-first’ mindset internally — educating stakeholders on the role social plays in the marketing mix
- Content Creation & Production
- Brief, oversee and quality-control all social content — from campaign assets to real-time reactive posts
- Work with creators, agency partners and production teams to produce platform-native content: short-form video, graphics, carousels, stories, UGC and live coverage
- Ensure all content is legally compliant with Zambia responsible gambling regulations and Jackpot City’s brand guidelines
- Community Management & Brand Engagement
- Oversee the community management function — setting standards, tone-of-voice guidelines and escalation protocols
- Build genuine relationships with the Jackpot City Zambia community: players, influencers and media
- Monitor sentiment, identify trending conversations and feed real-time insights back to the content and brand teams
- Manage crises, complaints and sensitive topics with confidence and in line with brand policy
- Identify UGC opportunities and encourage authentic player participation
- Marketing Collaboration and Support
- Develop social-first briefing plans for each brand activation— not repurposed ATL, but content built for the feed.
- Own real-time matchday and event-day social execution, including live blogs and second-screen content.
- Support Influencers Management with activating local talent agencies for relevant content creators and influencers.
- Support Country Management with finding local content opportunities that fit cultural and sporting moments.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve Business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Proven track record managing social media for a major brand in Zambia — sports, media, entertainment or betting/gaming experience highly advantageous
- Demonstrable experience owning a content calendar end-to-end, from planning to post-analysis
- Experience managing or briefing agency partners and content creators
- Prior exposure to sponsorship activation or rights-holder social content is a strong advantage
- Bachelor’s degree in Marketing, Communications, or a related field
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
- Proficiency in graphic design tools and content creation
What you’ll get back
We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Be part of that Superclass feeling
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
Click here to apply
Marketing Manager
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.
Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.
If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.
As a Marketing Manager, you will play a key role in driving growth and market leadership in Ghana, a key market within Super Group Africa and an important contributor to our growth strategy across the continent. We hold a leading position in the market and continue to invest in building our brand, customer experience, and long-term growth.
In this role, you will be responsible for developing and executing strategic marketing initiatives that drive brand awareness, customer acquisition, engagement, retention, and revenue growth. You will oversee the planning and delivery of integrated marketing campaigns across multiple channels, leveraging data-driven insights and innovative approaches to create impactful and personalised customer experiences that support business objectives and strengthen our market position.
While this role is focused on Ghana, you will also benefit from the scale and capabilities of a global organisation. This includes access to world-class analytics, international brand partnerships, global marketing expertise, and the resources required to deliver impactful campaigns that drive continued commercial success.
What you’ll do
As part of your role, your responsibilities will include:
Leadership
- Provide leadership, coaching, and development to a team of marketing specialists, ensuring high performance and effective execution of marketing initiatives.
Problem Solving
- Identify and resolve marketing-related challenges, using data and insights to drive effective business outcomes.
Collaboration
- Work closely with cross-functional teams and key stakeholders to enhance customer experience, support product development, and achieve business objectives.
Project Management
- Lead the delivery of marketing, product, and partnership initiatives, ensuring projects are completed on time, within budget, and to a high standard while proactively managing risks and bottlenecks.
Partner Engagement
- Build and maintain strong relationships with external partners, agencies, and creative teams to deliver successful partnerships and consistent, high-quality brand execution.
Planning, Budget & Performance
- Own brand planning, campaign calendars, and budget management.
- Monitor performance against KPIs, optimise ROI, and report on results against agreed targets.
Strategy Development
- Develop and implement marketing and partnership strategies that drive brand growth, customer acquisition, retention, and commercial success.
Regulatory Compliance
- Maintain a strong understanding of relevant regulatory, compliance, and licensing requirements to ensure all marketing activities meet legal and industry standards.
Marketing Communications
- Ensure all marketing communications align with brand strategy, product priorities, customer needs, and regional opportunities.
- Support the delivery of relevant, engaging customer campaigns across all communication channels.
Brand Strategy & Commercial Delivery
- Lead the development and execution of brand strategies and integrated marketing campaigns across traditional, digital, and experiential channels.
- Translate consumer insights, market trends, and performance data into effective campaigns that drive awareness, engagement, and conversion.
- Support go-to-market strategies for new products, initiatives, and partnerships.
General Marketing Management
- Develop and execute country-specific marketing plans.
- Monitor market trends, competitor activity, and business performance, identifying opportunities to drive growth.
Acquisition Channels
- Manage and optimise acquisition channels, including:
- Social
- Digital
- ATL & BTL
- Activations
- Sponsorships
Retention & Customer Experience
- Drive customer retention strategies across markets.
- Oversee customer segmentation, lifecycle marketing, and customer journey initiatives.
- Support VIP and high-value customer programmes.
- Develop promotional and offer strategies to maximise engagement and customer value.
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
The necessary skills that we require for this role include:
- Relevant tertiary qualification advantageous.
- 5-10 years’ experience in end-to-end marketing, with a proven track record of developing and executing successful campaigns.
- Strong strategic, analytical, and commercial mindset, with the ability to develop marketing strategies, drive growth, manage budgets, and optimise ROI.
- In-depth understanding of consumer behaviour, brand development, positioning, and go-to-market strategy.
- Proven experience leading marketing strategy across multiple channels and markets, with African market experience advantageous.
- Excellent analytical capabilities and a data-driven approach to measuring and optimising performance.
- Experience managing agencies, external partners, and diverse stakeholder groups across different levels of an organisation.
- Strong communication, interpersonal, and relationship-management skills, both written and verbal.
- Excellent project management, planning, prioritisation, and time-management skills, with the ability to meet deadlines and deliver results.
- Strong customer focus and commitment to delivering exceptional customer experiences.
- Highly computer literate, adaptable, and able to perform effectively in fast-paced environments.
- Ability and willingness to travel within African markets when required.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience within online gaming, sports betting or a highly regulated industry.
- Experience across multiple African markets.
- Understanding of gaming regulations and compliance requirements.
- Experience in sports, entertainment or digital-first consumer brands.
- Exposure to CRM, loyalty, retention and customer lifecycle programmes.
- Experience working within complex, matrixed organisations.
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
What you’ll get back
We invest in your growth and wellbeing, so you can bring your best:
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Comprehensive medical aid. We help you take care of your health and wellbeing.
- Group Life cover. Includes life insurance and dread disease cover for added peace of mind.
Ready to feel superclass?
At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
Click here to apply
We wish you all the best with your applications
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