Capitec Business Support

To apply, click on the link at the end of the posts and all the best with your applications.

1. Technical Support Specialist
2. Agent: Service Desk Technology Services
3. Manager: Business Cash Solutions

Technical Support Specialist

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by: 22/05/2024 

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

• To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.
   

Experience

Minimum:

• 1-2 years of experience in an IT service and technical support delivery capacity
• IT Branch support experience (or Branch champion experience for internal candidates)
• Basic hardware, software and network support experience.

Ideal:

• 2+ years of experience in an IT service delivery capacity. 
• Working in a service / client engagement environment.

Qualifications (Minimum)

• Certification in Information Technology – Computer Science or Information Technology – Technical Support

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology – Computer Science or Information Technology – Technical Support

Knowledge

Minimum:

• Client care and service protocol
• Basic hardware, software and network support principles
• Troubleshooting and root cause analysis

Ideal:

• Banking systems
• Conflict management skills

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Agent: Service Desk Technology Services

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by: 23/05/2024 

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.

Experience

Minimum:

• This role is suitable for first entry into employment. 
• MS Office suite (Basic)

Ideal:

• Telephonic technical support experience, preferably in a Service Centre environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Information Technology – Computer Science

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Knowledge

Minimum:

• Cooperation and relationship building with people

Ideal:

• Basic IT Hardware and Software Support 
• Client Service principles

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Analytical Skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Manager: Business Cash Solutions

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

This advert is purposed at attracting talent for future dated opportunities.

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

• To lead and manage the relationship with outsourced cash vendors, Independent ATM Deployers and Deposit taking device vendors, to improve client experience and decrease costs.
• To build business cash solutions for Capitec Business clients to deposit and withdraw cash.
• To represent Capitec at Cash Industry forums, influencing discussions and drawing up formal responses on behalf of the bank to issues raised.

Experience

Minimum

• 3 years’ experience in a cash management environment.
• Proven data, systems, and process analysis experience.

Ideal

• 5+ years in cash management environment. 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant degree in Finance or Business Management

Knowledge

Minimum

• Detailed knowledge of cash devices.
• General management and business knowledge of retail, manufacturing, or banking industry.
• Cash Device support and monitoring technical functions and processes.
• Supplier management.
• Customer Relationship Management (CRM).
• Data analysis and reporting practices, methods.
• Detailed knowledge of Cash in Transit (CIT) processes.
• Basic knowledge of project management principles.

Ideal

• Capitec Bank services, products, policies, and procedures.

Skills

• Analytical Skills
• Decision making skills
• Leadership Skills
• Management skills
• Problem solving skills
• Strategic Thinking Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Click here to apply

All the best with your applications.