MTN Vacancies - Vacancies with Collen

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Manager – General Ledger and Cash Management Finance
Specialist – BSS Ops.Technology Information
Manager – Marketing.Customer Operations
Head – GTM & Integrated Campaign Management.Commercial Operations SA
Manager – Postpaid Segment.Consumer
Specialist – Technical Lead.Technology Information
Senior Lead – Fintech Technical MoMo.Technology Information
Specialist – Customer Value Management Solution Architect
General Manager – Legal and Regulatory.Corporate Services
Architect – Solutions.Technology Information
Manager – Terrestrial Solutions.Bayobab
Manager – Tax & Transfer Pricing.Bayobab
Senior Specialist – Data Engineering and Analytics.Technology Information
Senior Specialist – Cloud Data Platform Engineer.Technology Information
Specialist – Automation.Technology Information
Senior Manager – Prepaid and Digital Base Value Management.Consumer
Senior Specialist – ESG Data Analysis.Corporate Affairs MANCO
Planner – Radio Planner BAU.Technology Information
General Manager – Regional Operations.Commercial Operations SA
Manager – MFS Third-Party Settlements.Fintech CEO’s Office

Manager – General Ledger and Cash Management Finance

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

Context:

Highly dynamic and fluctuating Telecommunications industry;
Fast moving industry with constantly changing business requirements and technologies;
Highly competitive market with new and established competitors and aggressive competitor strategy and delivery;
Total customer experience for MTN brand;
Constantly changing consumer and market needs;
Market dynamics and developments;
MTN policies, processes and procedures;
Regulatory industry norms govern MTN and partners;
Highly pressurized, deadline-driven environment;
Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks;
Within the legal, regulatory and commercial environment of South Africa;
Operating in a finance environment with strict regulatory controls, processes and corporate governance;
Participative environment – highly diverse and team-focused.

RESPONSIBILITIES

Key Job Responsibilities

Ensure MTN SA and its 10 subsidiaries meet MTN Group Financial Reporting Deadlines
Ensure MTN SA and its 10 subsidiaries Annual Financial Statement meet IFRS, JSE and MTN Group Financial Reporting Standards
MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups by ensuring timeous, accurate and complete responses to all issues raised.

Governance

Ensure compliance with regulatory requirements and standards in financial reporting and disclosures, such as JSE and ICASA filings
Maintain comprehensive documentation of internal control procedures. This includes policies, procedures manuals, process flows, and control matrices.
Collect evidence to support adherence to internal controls. This may include transaction records, approval logs, reconciliation reports, and system-generated audit trails.
Implement monitoring mechanisms to track adherence to internal controls.
Participate and provide inputs in operational meetings in order to solve problems and strengthen relationships,
Set up and manage adhoc meetings
Ensure coordination, communication and control between function and process owners.

Escalations

Timely notification of escalations to the Manager;
Timeous responses to queries raised by all stakeholders both internally and externally.

Operational

Participate and provide inputs to project status meetings;
Propose operational changes and provide associated user impact assessment.

Performance

Ensure effective execution of day-to-day operations and resolve operational issues from all stakeholders both internally and externally;
Improve productivity and quality through leading practice initiatives.

Strategic Meetings

Provide input in strategic meetings when required
Provide inputs to enterprise-wide transformation initiatives when required
Provide inputs to and ensure adequate risk mitigation and controls
Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Board Responsibilities

Assist with the preparation of packs (information only) for Board meetings for MTN SA and its Subsidiaries
Assist with the Company Secretarial responsibilities in South Africa, as and when required for MTN SA and its Subsidiaries.

Other Responsibilities

Attend board meetings for MTN SA Subsidiaries
Attend to MTN SA and its Subsidiaries queries from MTN Group

Guidance and Support Management on Accounting Matters

Contribute as a subject matter expert in the development, improvement, monitoring and maintenance of MTN SA and its subsidiaries accounting policies, procedures and templates on financial reporting
Provide guidance to MTN SA and its subsidiaries on statutory accounting and reporting requirements with respect to the preparation of financial statements
Provide technical advice to MTN SA and its Subsidiaries (for example, on product development and non-routine transactions, etc);
Prepare the financial statements and ensure continuous improvement and compliance with International Financial Reporting Standards (IFRS) and related developments
Liase with MTN SA Finance and MTN Group Technical with respect technical accounting papers/topics as a result of changes in IFRS and / or other relevant accounting changes
Understand customer feedback and create innovative solutions for better service delivery

Preparation of Financial Statement and Reporting Pack

Prepare monthly, quarterly, half year and annual financial reports pack, including income statements, balance sheets, Cash flow statements and the disclosures requirements
Compile and drafting the annual and interim financial statements for MTN SA and its subsidiaries in accordance with generally accepted accounting principles (IFRS and GAAP) or other relevant standards

Month-end – Inter-company Reporting

Verify that intercompany balances agree between parties;
Discrepancies must identified and followed up in line with the month end schedule;
Responsible for implementing the intercompany policy as well as the consolidations for MTN SA and its subsidiaries.
Upon successful transfer of inter-company transactions to relevant system, the accounting period must be closed. If any discrepancies are identified these must be resolved prior to closing the period
Follow up on inter-company reconciling items so that clean GL reconciliations are maintained within the agreed timeline.
Intercompany transactions, including sales, purchases, and transfers of assets, must be accurately recorded and eliminated to prevent double counting and maintain the integrity of financial statements. Resolving intercompany balances and reconciling differences adds another layer of complexity to the reporting processes
Maintain appropriate governance structures and processes relating to the group consolidation, including management of intercompany balances.

Month-end – Financial Reporting

Submission and maintain financial records for MTN RSA a Subsidiaries into MTN Group Financial system
Manage the consolidation of the monthly, quarterly and annual MTN RSA group financial results i.e., The MTN RSA consolidated pack
Provide input on complex group transactions (i.e. the deconsolidation process of entities upon disposal).
Perform reviews and reconciliations to ensure that the FCC system has consolidated appropriately.
Provide support to operating entities on a monthly basis, to address any reporting challenges encountered;
Provide support to the auditors during major reporting periods.
Perform equity accounting for joint ventures within the MTN RSA companies.
Prepare the Statement of Changes in Equity monthly and follow up with entities to ensure correct accounting treatment on transactions that affect equity.
Prepare the IFRS 7 disclosures; inputs on queries).
Provide inputs and extensive support on the migration between two consolidation systems.
Provide support to the systems team in testing new developments.
Provide support and assistance to a team of two and to MTN Group Consolidation
Manage the consolidation of the monthly, quarterly and annual group financial results, budgets and forecasts
Maintain processes and systems for reporting actual, financial information for MTN SA and its subsidiaries to Group Finance
Perform a first level review of financial submissions from operations to identify anomalies
Verify that the MTN RSA consolidation is prepared in compliance with IFRS and regulatory requirements.
Obtain an understanding and process the accounting entries for corporate actions that impact the Group’s consolidated results.
Submission of MTN SA and its subsidiaries of financial information packs
Perform a first level review of financial submissions from operations to identify anomalies
Obtain an understanding and process the impact of corporate actions on the MTN SA results.
Support the larger finance community by providing financial information on request
Upon successful transfer to relevant system, the accounting period must be closed. If any discrepancies are identified these must be resolved prior to closing the period
Maintain appropriate governance processes relating to the MTN RSA group consolidation, including management consolidation journals

Supervisory / Leadership / Managerial Complexity:

Directing and advising finance staff, including the CFO, regroup financial reporting policies, processes and reporting timelines
Supporting, leading and directing team members
Collaborate with other departments to ensure that financial reporting requirements and deliverables are met
Interact with colleagues and executives and lead the implementation of changes in reporting to meet business needs

External/Internal audits

Prepare for the external/Internal audit in line with the reporting policy;
Provide external/internal auditors with all information required to perform audit procedures;
Record and keep record of all audit differences identified during the audit.
Liaise with external auditors on the audit of the multiple group consolidations

QUALIFICATIONS

Experience:

2-3 years relevant work experience in financial reporting operations;
Experience in accounting for complex consolidations in a multinational environment,
Completed (SAICA) articles.

Training/ Experience :

Enterprise Resource Planning (ERP) System (Oracle) MS Office (Excel, Word, PowerPoint);
International Financial Reporting Standard (IFRS),
Understanding of financial reporting,
Understanding telecom industry,
Strong analytical and problem-solving skills with the ability to interpret financial data and trend
Excellent attention to detail and accuracy in financial reporting and analysis.
Proficiency in accounting software (e.g. Oracle, Hyperion, FCC) and Microsoft Excel. Knowledge of financial reporting standards such as IFRS and GAAP

Knowledge

• Ambiguity within the workplace;

• Complexity within the workplace;

• Conflict management;

• Influencing others;

• Information processing;

• Period end close;

• Problem solving;

• Risk management;

• Taxation policy;

• Telecommunications industry.

Skills

• Strong business acumen;

• Communication;

• Continuous improvement;

• Data interpretation;

• Judgment;

• Presentation;

• Reporting;

• Analytical.

Behavioural Qualities

• Accountable;

• Adaptable;

• Agile;

• Communication;

• Culturally aware;

• Get it done;

• Innovative;

• Inquisitive.

Specialist – BSS Ops.Technology Information

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

Key Performance Areas

Technical Implementation

Implement the overall technological architecture of the product as designed by the senior tech lead.
Apply agreed best practices, continuous improvement and automation.
Support the technical design of the product/service/function
Implementing solutions as per software engineering best practices
Technology trends and technology solutions; Solution design methods, solution build methods and related processes; Develop cost-benefit models; Agile software delivery; Waterfall software delivery; Hybrid (Agile and Waterfall combined) software delivery

Collaboration

Together with project teams assist in the implementation of the strategy.
Highlight to senior leaders bottlenecks and production issues proactively and consult teams in order to improve technical solutions.
Work in collaboration across various teams in order to embed Agile ways of working

Planning & Delivery

Work strictly within timelines and deliverables to ensure efficiency in delivery.
Articulate progress regularly to technical leads to ensure proper tracking of project and team deliverables

Stakeholders

Interface with internal and external industry experts to anticipate customer needs and facilitate solutions development.
Collaborate across functional teams within the Broader MTN SA team to enable the development of solutions necessary to drive the desired business outcomes for customers.

Governance and Risk Management

Participate in the creation and implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.
Highlight any risks to senior technical leads to enable fast mitigation of these risks.

QUALIFICATIONS

Job Requirements

Education:

Bachelor’s degree in computer science, information-technology, engineering, system analysis or a related study with equivalent experience

Experience:

Minimum of 2-5 years’ experience in area of specialisation; with experience in supervising/managing others
Junior to intermediate within the technical components of the domains/products.

Manager – Marketing.Customer Operations

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

Mission/ Core purpose of the Job

End-to End accountability of Supersonic Marketing in order to achieve business objectives with a focus on achieving the new sales target and customer retention

RESPONSIBILITIES

Key Performance Areas:

Assist in the formulation of the Supersonic strategy from a Brand, new sales and CVM perspective in line with the overarching business goals.
Define the Supersonic acquisition and customer retention marketing strategies, including customer journey and customer communication
Identify, plan and implement/build the analytical capabilities required to deliver the Supersonic marketing strategy
Deploy successful marketing campaigns and own their implementation from ideation to execution
Use digital marketing expertise to customize campaigns for different customer segments, increasing campaign effectiveness and boosting marketing ROI.
Work with the product team to ensure customer comms are timeous and new product launches on brief
Drive new sales acquisition in all sales channels in order to achieve new sales target
Work with GM Sales to ensure dealer channel needs are met in order to achieve targets
Engage with all FNO and network suppliers to ensure SS brand is represented across all channels effectively
If appropriate, introduce programs to drive activity and increase tenure for Supersonic
Track user engagement and base profile with a view to increasing ARPU
Drive the alignment of customers on legacy plans/speeds to current plans/speeds
Ensure timely and accurate marketing reporting for management, exco, board
Take control of and understand the Supersonic customer base, making recommendations for upsell, cross sell and CVM opportunities
Deliver end-to-end digital campaign execution for all marketing campaigns, with accurate post campaign reporting in order to improve results
Work with your ad agency partners, delivering creative briefs to ensure all marketing is on brand and sales focused
Optimize campaigns on a regular basis to ensure a healthy, sustainable conversion rate across user journey objectives
Complete a strategic review of all customer communication with a view to improving all customer touch points. Implement full customer end to end journey comms
Assist GM sales to ensure Supersonic website is on brand and delivering on best practice ecommerce
Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, publicity, social media, lead generation campaigns, copywriting, performance analysis
Produce valuable and engaging content for our website and blog that attracts and converts our target groups
Build strategic relationships and partner with key industry players, agencies and vendors
Prepare and monitor the marketing budget monthly, quarterly and annually. Accurately report and reconcile with finance department
Analyze consumer behavior and adjust email and advertising campaigns accordingly
Manage all internal communication to Supersonic staff

QUALIFICATIONS

Education:

Minimum of 3-year degree or post graduate qualification in marketing or related field.
Fluent in English

Experience:

8 years’ experience in a similar marketing position, leading a team, ideally in telecoms or an ISP environment
Experience designing and implementing a marketing strategy for acquisition and customer relations
Demonstrated digital marketing experience
Experience designing end to end customer communications

Supervisory / Leadership / Managerial Complexity:

Manage and take responsibility for the full marketing function at Supersonic
Manage all agency partners
Manage and grow the marketing team (2)
Manage contributions and expectations of external service providers and stakeholders
Build professionalism, loyalty and commitment to the organization.
Ensure ongoing liaison with other areas of the business.
Influence other stakeholders in order to achieve the business objectives of the channel

Head – GTM & Integrated Campaign Management.Commercial Operations SA

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

To drive the GTM ( Go to Market) strategy and campaign management for MTN SA
to achieve increased sales and growth
• To take responsibility for product marketing and value proposition development
(strategy & refinement)
• To provide strategic direction to the GTM initiatives that contribute to long term
value and growth for the organization
• To identify new opportunities and develop strategies given the customers’ buying
trends and their response to marketing campaigns

RESPONSIBILITIES

Go-to-Market (GTM) Strategy Development and Alignment
• Formulate the position that the business wants to take in the market along with the competitive advantage that the business has
• Discuss, collaborate and gather inputs around the GTM strategy and campaigns with the Brand & Marketing as well as Commercial Operations teams
• Work closely with regional teams to understand and adapt GTM strategies and campaigns in line with localised needs
• Develop GTM strategies for all MTN SA products by ensuring the availability of the right product at the right price in the right place ensuring alignment with company and Brand
& Marketing strategies
• Identify new opportunities based on customers buying trends and their response to marketing campaigns
• Drive GTM activities through continuous experimentation and optimization of strategies while predicting the future needs of the market
• Based on strategy, consistently provide direction, structure, business plans and support to the BUs. This includes identifying required resources, personnel and funding to
achieve goals
• Track market trends and keep up to date on competitor activity in the Telco/Techco industries

Operational Delivery Management – GTM Campaign Implementation
• Co-ordinate operational management and implementation of GTM initiatives and campaigns
• Monitor implementation of GTM strategies across channels, functions and regions to ensure realisation of growth potential and tailoring the strategies to local needs
• Provide input into integrated marketing calendar
• Drive the activities related to campaign design, planning, campaign briefing and campaign execution internally and externally (through agencies)
• Gather campaign insights and oversee campaign measurement to provide recommendations & optimization
• Monitor the campaign management and GTM activities in the regions, enterprise, consumer, MFS, wholesale and online teams
• Communicate GTM strategy to BU heads and ensure delivery in the business units
• Work closely with regional teams to understand and adapt GTM strategies and campaigns in line with localised needs

Budget and Cost Control
• Drive the GTM budget planning and coordinate with stakeholders across the organisation
• Coordinate with the finance team to discuss the annual GTM budget
• Ensure the Efficient allocation and spend of the GTM budget – drive a positive ROI on marketing spend
• Manage and optimize the budget, Monitor costs and determine initiatives to increase efficiencies and optimize resources – maximize cost/benefit ratios
• Ensure Vendor and IT costs are effectively managed
• Manage projects or initiative budgets in line with business objectives

Governance, Policies and Procedures
• Design policies that align with overall strategy and reflect the organisation’s goals. Develop procedures, policies and work flows to instill clear governance and reporting
adherence for GTM activities which take place within the BUs
• Implement efficient processes and standards within area of responsibility
• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with
aforementioned
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity
• Set up and participate in operational and tactical meetings, where required
• Responsible for a predictive risk view (financial) from an MTN perspective

Continuous Improvement
• Drive continuous improvement on all business development verticals
• Keep abreast of international best practice, technologies and industry trends. Keep up to date with new products and services and their impact on MTN SA
• Proactively research relevant best practice and processes, recommending translation of these in the strategic framework
• Review and encourage team idea generation
• Lead and/or play an active role in transformational and strategic projects impacting area of responsibility

People Leadership /Management
• Set integrated goals and objectives for the team within MTN in order to achieve a future-focused, future-fit high-performing organisation
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

QUALIFICATIONS

Bachelors degree in Commerce, Marketing or related area
Post Graduate qualification advantageous

Experience

Minimum 8 years’ experience including:
Minimum 3 years of Senior Management Experience
Minimum 5 years managing staff
Work across diverse cultures and geographies
Experience in Telco industry
In depth understanding of MTNs products and services
Experience with GTM strategy development and execution
Successful track record in Campaign management Experience with Good understanding of the media landscape

ABOUT US

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

ABOUT THE TEAM

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Manager – Postpaid Segment.Consumer

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

To drive the effective implementation of the Post-paid segment value propositions with a focus on promotions, Go To Market (GTM) and experience design strategies; To ensure continuous improvement to the overall combination of services provided to the customer segment in order to maximize market penetration, growth, and profitability, through an enhanced customer experience; To identify market and competitive trends, develop and refine relevant post-paid promotions to match these trends as well as develop marketing strategies to drive growth in the segments in conjunction with the relevant departments of marketing.

RESPONSIBILITIES

Segment Management

Drive the effective implementation of MTN SA’s post-paid segment value propositions focussing on post-paid promotions; GTM; customer experience design, ensuring maximum market penetration, growth, and profitability.
Understand the relevant market and customer behavioural needs, trends and develop relevant post-paid promotions to meet those needs.
Manage, monitor, and optimise the customer experience (internal and external) of the segment at all touch points.

Governance

Ad-hoc, operational and tactical meeting

Set up / participate in ad-hoc and operational meetings.
Participate and provide input into tactical meetings.
Report at process and functional level.

Escalations

Manage and resolve escalations that have impact on critical path of service delivery.
Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved.
Manage and provide solutions to issues that require formal resolution.

Consumer Business Operational

Set up and manage project status meetings.
Review and identify key risks, issues, and dependencies and set mitigation actions.
Propose any operational changes to management.

Consumer Business Tactical

Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Senior Manager
Provide input into the review of all promotions initiated,
Provide the necessary briefs (pricing, brand, retail, CVM, training, terms, and conditions, etc) within the timelines stipulated per project.
Review key risks, issues, and dependencies and set mitigation actions.

Performance

Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
Create and monitor plan for continuous improvement.

Reporting

Report on a monthly and quarterly basis to management relating to progress made within this sub-division and in accordance with the measurement metrics set by the organisation.
Report on an ad hoc basis on specific projects as and when necessary.

Operational Delivery

General:

Operationally execute the postpaid segment business plan, focusing on the post-paid customer promotions, aligned with the GTM model
Ensure synergy across the functional areas through effective management of inter-functional relations and activities.
Ensure that local business requirements for key post-paid Customer Value Management (CVM) are defined, including campaign management and measurement systems.
Manage the implementation of marketing frameworks for post-paid segments and ensure it is increasing brand presence across the customers in this segment; and
Manage the segment delivery of the monthly Deal Book – Y’ello Trader ensuring the brief is finalised and communicated within the timelines provided and content is accurately represented.
Ensure that local post-paid customer contact rules comply within the MTN Group

Value Propositions:

Work inter-functionally to define the MTN SA’s post-paid segment promotions (focused, insights based end-to-end) and collaborate within the function in bringing these value propositions to market.
Development of promotional propositions using quantitative and qualitative customer insights; Review and provide input into the business cases for these CVPs.

Go To Market (GTM):

Drive continuous improvement across the teams’ ability to leverage data to drive marketing strategy to deliver market and regionally focused experiences.
Ensure periodic review and updates of MTN SA’s post-paid segment demographic and psychographic profile.
Ensure alignment to GTM process, RACI and Governance implementation for MTN SA
Ensure quality control and maintenance of GTM artefacts (e.g. document and toolkits)
Implement the GTM workflow / management system within the sub-function.
Propose market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country’s post-paid segment, which needs to be achieved in close collaboration with business intelligence.
Provide input to the product development community for MTN SA and group.
Ensure replication of products from the product development community in MTN SA.

QUALIFICATIONS

Education / Business Degree Minimum of 3-year degree/diploma qualification
Master’s advantageous
Fluent in English

Work Experience

Min 5 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
Manager track record of 3 years or more, with at least 1 year in relevant sector/industry
Experience in designing customer value propositions with a focus on promotions and driving the implementation of the GTM at an operational level is advantageous
Experience in continuous improvement through the implementation of best practices
Worked across diverse cultures and geographies advantageous

ABOUT US

About MTN South Africa

Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.

ABOUT THE TEAM

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Specialist – Technical Lead.Technology Information

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

Strategic Input

Work with “Senior Fintech Technical” Lead/s, to identify key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.

Planning, Operational and Delivery

Provide input into the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and Loans & Lending.
- Ensure these plans are aligned with business requirements and budgetary prioritisation.
- Ensure fintech system designs are developed in order to achieve these plans.
Ensure planned fintech projects are delivered on time to meet operational requirements.
Assisting with information to ensure the effective utilisation of fintech systems infrastructure, scalability and capabilities.
Ensure fintech systems meet business requirements and are sufficient for growth in customer numbers and demand.
Provide input into detailed fintech systems design ensuring impact on existing systems and processes is managed.
Ensure knowledge transfer (including support document ) to operations team minimising escalations to development team.
Capture of business requirements and their analysis.
Monitor performance of deliverables, investigate performance and functionality issues, and ensure future designs are optimised to prevent issues found.
Continually identify the following in respective area:
- Capacity Upgrades that are required due to Network Traffic;
- Software Upgrades required to ensure adherence to maintenance agreements;
- Aspects of a system that have not been performing optimally that require changes to architecture; and
- Hardware that is reaching end of life and requires replacement.
In the Fintech space, “Planning” and “Operational” areas need to function as a cohesive unit. This means that ‘working’ relationships with Operational area units must include:
- Discussing status of new/current projects;
- Discussing system issues that may or may not require planning analysis;
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP/UAT- work and any roll-out activities;
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis;
- Perform ATPs with Operations and vendors; and
- Help test system functioning through the application of custom scripts

Governance

Follow all corporate governance procedures.
Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage.
Create visibility of changes to core systems, data and products by informing the organisation of changes.
Support assessment of Portfolio maturity on an annual basis.
Influence and implement aspects of data security policies.
Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.
Manage vendor interaction through RFPs and verification of BOMs.
Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals

Communication & Co-ordination

Liaise with Marketing regarding product development with respect to fintech systems capabilities and requirements.
Consolidate requirements for fintech systems and decide on clear development paths while managing what may be opposing views from different stakeholders.
Build the understanding of existing and emerging fintech systems technologies and capabilities across the business.
Provide MTN Group with subject matter expertise related to fintech systems.

Financial

Vendor relations, and quarterly/monthly reporting:
- Be part of regular vendor meetings;
- Convey problem areas to vendors and request action plans;
- Ensuring that vendors supply quarterly reports on system health and utilisation and any other items as per contract; and
- Ensuring that assistance is provided to obtain maximum value for minimum cost from vendors.
Budget Requirements
- Assist in tracking financial information such as:
  - Breakdown of spend (tangible and intangible software, licenses and hardware);
  - Project costs; and
  - Requisition, PO and Invoice numbers.
- All funding must be capitalised within the targets set by MTN.
Assistance with input on Yearly CAPEX Plans and tracking spend through the year
- Ensure that team members are working together to ensure that spend is kept track of.
- Must work with Line Management and Senior Fintech Technical Lead/s to:
  - Tally up all spend and budget positions on a regular basis;
  - Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year; and
  - Ensure that capitalisation targets are achieved.

Project Management

Develop and drive the execution of agreed projects.
Drive the implementation, tracking, monitoring and compliance of Projects.
Co-ordinate project reporting.
Risk management.

Customer

One of the primary objectives is to ensure the team delivers on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget. In addition, all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.
Ensure that all systems (or set of systems) are properly documented for Operations by the Vendor/s; and that System/Project handovers are done to Operational areas. Partake in ATPs (Acceptance Test Procedures) together with vendors and assist with automation of any ATP procedures. In addition, ensure that all systems (or set of systems) are properly documented for Operations by the vendor and that they are handed over.

Core Planning Functions

Ensure that the team works on the development of products and perform capacity planning of services in line with business requirements and budgetary priorities within IT.
Ensure that the team defines, plans, architects and implements requirements with vendors and Operational areas.
Ensure that System Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy.
Ensure that Requirement Analysis and the supply of Functional Specifications to vendors happens for each project/initiative.
Ensure that each System has up to date architecture documentation that is an accurate and true reflection of all systems.
Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must always be maintained.
Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
Ensure that vendors (whether they do development or system configuration) are correctly driven, and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these.
Ensure that any common business rules, metrics and measures set in IS are followed.
Planning of a systems footprint, licensing and utilisation must take place for any special events or “special” events like Black Friday. This includes:
- Software Upgrades on platforms;
- Hardware replacements or forklifts;
- New hardware; and
- Licensing upgrades.
The Fintech Technical Lead shall be able to work in a “agile” team or in a “waterfall” team to deliver projects and system objectives.

QUALIFICATIONS

Job Requirements

Education / Business Degree:

3 year Degree / Diploma from a tertiary institution.
Honours/Masters Degree Advantageous.
Fluent in English.

Work Experience:

At least 3 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space of which at least 1 years should be applicable experience at an internationally recognised operator or Fintech company.
The Fintech Technical Lead must be widely read and know about many facets of Telecoms including open-source projects and Fintech technologies in general; touching on MoMo, Loans & Lending and Insuretech technologies and current “leading practice” for delivery in Telco industries.
Minimum of 1 years’ experience in an area of specialisation; with experience in supervising others.
Experience working in a medium organisation.
Project management and business optimisation experience would be advantageous; including working in “Agile” and “Waterfall” teams.
Exposure to managing external vendor/supplier relationships and service level agreements.
The following experience is a must for this position
- A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system;
- Fintech Services (MoMo, Loans & Lending and Isuretech),
- Microservices; and
- Some solid background in programming (e.g. Node, React, Angular, Java, Python, C/C++, C#, VB.Net, Erlang etc) is mandatory.

Senior Lead – Fintech Technical MoMo.Technology Information

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

The core purpose/mission of the “Senior Fintech Technical Lead”, is to create workable system wide network solution architectures and designs for Fintech Services/Products, meeting business and technical requirements. The Senior Fintech Technical Lead works on the development of products and performs capacity planning of services in line with business requirements and budgetary priorities within the IS Area. The Senior Fintech Technical Lead defines, plans, architects and implements requirements with vendors and MTN Operations for various systems and provides technical leadership with respect to the boundary of the systems being designed for.

Key Performance Areas

Strategic Input

Assist in Identifying key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.

Planning, Operational and Delivery

Assist line management in the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and Loans & Lending.
- Ensure these plans are aligned with business requirements and budgetary prioritisation.
- Ensure fintech system designs are developed in order to achieve these plans.
Ensure planned fintech systems are delivered on time to meet operational requirements.
Ensure the effective utilisation of fintech systems infrastructure, scalability and capabilities.
Ensure fintech systems meet business requirements and are sufficient for growth in customer numbers and demand.
Oversee and approve detailed fintech systems design ensuring impact on existing systems and processes is managed.
Ensure knowledge transfer (including support document ) to operations team minimising escalations to development team.
Capture of business requirements and their analysis.
Monitor performance of deliverables, investigate performance and functionality issues, and ensure future designs are optimised to prevent issues found.
Facilitate transfer of MTN-SA developed technology to other African markets.
Continually identify the following in respective area:
- Capacity Upgrades that are required due to Network Traffic;
- Software Upgrades required to ensure adherence to maintenance agreements;
- Aspects of a system that have not been performing optimally that require changes to architecture; and
- Hardware that is reaching end of life and requires replacement.
In the Fintech space, “Planning” and “Operational” areas need to function as a cohesive unit. This means that ‘working’ relationships with Operational area units must include:
- Discussing status of new/current projects;
- Discussing system issues that may or may not require planning analysis;
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP/UAT- work and any roll-out activities;
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis;
- Perform ATPs with Operations and vendors; and
- Help test system functioning through the application of custom scripts

Governance

Follow all corporate governance procedures.
Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage.
Create visibility of changes to core systems, data and products by informing the organisation of changes.
Support assessment of Portfolio maturity on an annual basis.
Influence and implement aspects of data security policies.
Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.
Influence and implement aspects of data security policies.
Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations.
Manage vendor interaction through RFPs and verification of BOMs.
Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals

Communication & Co-ordination

Liaise with Marketing regarding product development with respect to fintech systems capabilities and requirements.
Consolidate requirements for fintech systems and decide on clear development paths while managing what may be opposing views from different stakeholders.
Build the understanding of existing and emerging fintech systems technologies and capabilities across the business.
Provide MTN Group with subject matter expertise related to fintech systems.

Financial

Vendor relations, and quarterly/monthly reporting:
- Meet with vendors regularly;
- Convey problem areas to vendors and request action plans;
- Ensuring that vendors supply quarterly reports on system health and utilisation and any other items as per contract; and
- Ensuring that assistance is provided to obtain maximum value for minimum cost from vendors.
Budget Requirements
- Tracking financial information such as:
  - Breakdown of spend (tangible and intangible software, licenses and hardware);
  - Project costs; and
  - Requisition, PO and Invoice numbers.
- All funding must be capitalised within the targets set by MTN.
Assistance with Yearly CAPEX Plans and tracking spend through the year
- Ensure that team members are working together to ensure that spend is kept track of.
- Must work with Line Management to:
  - Tally up all spend and budget positions on a regular basis;
  - Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year; and
  - Ensure that capitalisation targets are achieved.
Assistance with contract negotiations and driving to conclusion
- Update a central location with information on what the Vendor supplies;
- Update a central location with any particular contract issues that need to be addressed at renewal stage (or with T&C changes and new contracts);
- Drive any internal commercial or procurement area to conclude negotiations between the vendor and legal teams and be available for consulting where required; and
- Ensure “correct” pricing is in place and that MTN IP is protected.

Project Management

Develop and drive the execution of agreed projects.
Drive the implementation, tracking, monitoring and compliance of Projects.
Co-ordinate project reporting.
Risk management.

Supervisor / Leadership / Managerial Complexity

Ensure that Customer and project issues are identified timeously, documented, resolved and communicated.
Knowledge sharing with other team members
- Knowledge sharing is key to the success of the Fintech team and helps with the growth of all individuals and must take place at all times.
- Knowledge hoarding of any kind is discouraged, and one must strive to openly share knowledge in a centralised and easily accessible fashion.
- One must constantly engage fellow team members in whiteboard sessions (not only in the confines of a project but to hand over any interesting knowledge that has been gained).
- Ensure Central Storage of Knowledge with easy methods to access and update.
Collate budgetary input in an area thereby assisting Line Management to track requirements and spend on systems.
Assist with negotiation of domain related contractual agreements with Vendors.
Driving the capture and updating of Project Info and Priorities.
Key Customer Relationship Management:
- The Business always needs help to understand system capabilities and how these can help drive their various initiatives and product Road-maps.
- One needs to freely offer up this type of knowledge day to day interactions with Business.
- This must be done by ensuring that Business is part of Sprint Planning/Review sessions, or weekly/regular meetings.
Knowledge Mentoring:
- Work with fellow team members to logically structure a knowledge base.
- Commit to being multifaceted in one’s skill set and continually demonstrate the usefulness thereof.
- Demonstrate a passion around the planning function and always innovate.
- Encourage knowledge sharing and set-up sharing sessions.
- Actively pass on knowledge that has been gained.
- Must motivate others and strive for a deep understanding Portal and Digital Services platforms and pass on knowledge.
Build professionalism, loyalty and commitment to the organisation.
Communicate actively and effectively.
Maintain good Employee relations and enhance collaborative teamwork
Develop strong relationships with all Service Delivery Team members, Internal MTN Clients, external partners, and Vendors.

Customer

One of the primary objectives is to ensure the team delivers on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget. In addition, all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.
Ensure that all systems (or set of systems) are properly documented for Operations by the Vendor/s; and that System/Project handovers are done to Operational areas. Partake in ATPs (Acceptance Test Procedures) together with vendors and assist with automation of any ATP procedures. In addition, ensure that all systems (or set of systems) are properly documented for Operations by the vendor and that they are handed over.

Core Planning Functions

Ensure that the team works on the development of products and perform capacity planning of services in line with business requirements and budgetary priorities within IT.

Strategic Input

Assist in Identifying key changes to fintech systems in the future from technological, commercial, business and consumer behaviour perspectives.

Planning, Operational and Delivery

Assist line management in the development of the 3 year and 1 year plans for all fintech systems such as MoMo, Insurtech and Loans & Lending.
- Ensure these plans are aligned with business requirements and budgetary prioritisation.
- Ensure fintech system designs are developed in order to achieve these plans.
Ensure planned fintech systems are delivered on time to meet operational requirements.
Ensure the effective utilisation of fintech systems infrastructure, scalability and capabilities.
Ensure fintech systems meet business requirements and are sufficient for growth in customer numbers and demand.
Oversee and approve detailed fintech systems design ensuring impact on existing systems and processes is managed.
Ensure knowledge transfer (including support document ) to operations team minimising escalations to development team.
Capture of business requirements and their analysis.
Monitor performance of deliverables, investigate performance and functionality issues, and ensure future designs are optimised to prevent issues found.
Facilitate transfer of MTN-SA developed technology to other African markets.
Continually identify the following in respective area:
- Capacity Upgrades that are required due to Network Traffic;
- Software Upgrades required to ensure adherence to maintenance agreements;
- Aspects of a system that have not been performing optimally that require changes to architecture; and
- Hardware that is reaching end of life and requires replacement.
In the Fintech space, “Planning” and “Operational” areas need to function as a cohesive unit. This means that ‘working’ relationships with Operational area units must include:
- Discussing status of new/current projects;
- Discussing system issues that may or may not require planning analysis;
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP/UAT- work and any roll-out activities;
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis;
- Perform ATPs with Operations and vendors; and
- Help test system functioning through the application of custom scripts

Governance

Follow all corporate governance procedures.
Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements.
Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage.
Create visibility of changes to core systems, data and products by informing the organisation of changes.
Support assessment of Portfolio maturity on an annual basis.
Manage vendor interaction through RFPs and verification of BOMs.
Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals

Communication & Co-ordination

Liaise with Marketing regarding product development with respect to fintech systems capabilities and requirements.
Consolidate requirements for fintech systems and decide on clear development paths while managing what may be opposing views from different stakeholders.
Build the understanding of existing and emerging fintech systems technologies and capabilities across the business.
Provide MTN Group with subject matter expertise related to fintech systems.

Financial

Vendor relations, and quarterly/monthly reporting:
- Meet with vendors regularly;
- Convey problem areas to vendors and request action plans;
- Ensuring that vendors supply quarterly reports on system health and utilisation and any other items as per contract; and
- Ensuring that assistance is provided to obtain maximum value for minimum cost from vendors.
Budget Requirements
- Tracking financial information such as:
  - Breakdown of spend (tangible and intangible software, licenses and hardware);
  - Project costs; and
  - Requisition, PO and Invoice numbers.
- All funding must be capitalised within the targets set by MTN.
Assistance with Yearly CAPEX Plans and tracking spend through the year
- Ensure that team members are working together to ensure that spend is kept track of.
- Must work with Line Management to:
  - Tally up all spend and budget positions on a regular basis;
  - Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year; and
  - Ensure that capitalisation targets are achieved.
Assistance with contract negotiations and driving to conclusion
- Update a central location with information on what the Vendor supplies;
- Update a central location with any particular contract issues that need to be addressed at renewal stage (or with T&C changes and new contracts);
- Drive any internal commercial or procurement area to conclude negotiations between the vendor and legal teams and be available for consulting where required; and
- Ensure “correct” pricing is in place and that MTN IP is protected.

Project Management

Develop and drive the execution of agreed projects.
Drive the implementation, tracking, monitoring and compliance of Projects.
Co-ordinate project reporting.
Risk management.

Supervisor / Leadership / Managerial Complexity

Ensure that Customer and project issues are identified timeously, documented, resolved and communicated.
Knowledge sharing with other team members
- Knowledge sharing is key to the success of the Fintech team and helps with the growth of all individuals and must take place at all times.
- Knowledge hoarding of any kind is discouraged, and one must strive to openly share knowledge in a centralised and easily accessible fashion.
- One must constantly engage fellow team members in whiteboard sessions (not only in the confines of a project but to hand over any interesting knowledge that has been gained).
- Ensure Central Storage of Knowledge with easy methods to access and update.
Collate budgetary input in an area thereby assisting Line Management to track requirements and spend on systems.
Assist with negotiation of domain related contractual agreements with Vendors.
Driving the capture and updating of Project Info and Priorities.
Key Customer Relationship Management:
- The Business always needs help to understand system capabilities and how these can help drive their various initiatives and product Road-maps.
- One needs to freely offer up this type of knowledge day to day interactions with Business.
- This must be done by ensuring that Business is part of Sprint Planning/Review sessions, or weekly/regular meetings.
Knowledge Mentoring:
- Work with fellow team members to logically structure a knowledge base.
- Commit to being multifaceted in one’s skill set and continually demonstrate the usefulness thereof.
- Demonstrate a passion around the planning function and always innovate.
- Encourage knowledge sharing and set-up sharing sessions.
- Actively pass on knowledge that has been gained.
- Must motivate others and strive for a deep understanding Portal and Digital Services platforms and pass on knowledge.
Build professionalism, loyalty and commitment to the organisation.
Communicate actively and effectively.
Maintain good Employee relations and enhance collaborative teamwork
Develop strong relationships with all Service Delivery Team members, Internal MTN Clients, external partners, and Vendors.

Customer

One of the primary objectives is to ensure the team delivers on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget. In addition, all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles.
Ensure that all systems (or set of systems) are properly documented for Operations by the Vendor/s; and that System/Project handovers are done to Operational areas. Partake in ATPs (Acceptance Test Procedures) together with vendors and assist with automation of any ATP procedures. In addition, ensure that all systems (or set of systems) are properly documented for Operations by the vendor and that they are handed over.

Core Planning Functions

Ensure that the team works on the development of products and perform capacity planning of services in line with business requirements and budgetary priorities within IT.
Ensure that the team defines, plans, architects and implements requirements with vendors and Operational areas.
Ensure that System Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy.
Ensure that Requirement Analysis and the supply of Functional Specifications to vendors happens for each project/initiative.
Ensure that each System has up to date architecture documentation that is an accurate and true reflection of all systems.
Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must always be maintained.
Negotiate and conclude contractual agreements with vendors.
Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
Ensure that vendors (whether they do development or system configuration) are correctly driven, and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these.
Ensure that any common business rules, metrics and measures set in IS are followed.
Assist in the evaluation of new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s fintech systems.
Planning of a systems footprint, licensing and utilisation must take place for any special events or “special” events like Black Friday. This includes:
- Software Upgrades on platforms;
- Hardware replacements or forklifts;
- New hardware; and
- Licensing upgrades.
The Senior Fintech Technical Lead shall be able to work in a “agile” team or in a “waterfall” team to deliver projects and system objectives.

Skill Tracking and Self Learning

The Senior Fintech Technical Lead shall demonstrate an effort to develop their own skills which helps their career by:
- Making sure that they are going on as many courses a year and are reviewing their development with Line Management; and
- That they are making use of any online training that the Company offers.
Demonstrating “self-motivation” by getting “on the job” skills which don’t always require course work.
The senior Senior Fintech Technical Lead shall keep track of:
- Courses that have been completed;
- Development areas that need focus;
- Skills which have been “self-taught”; and
- Extra studies required based on professional bodies.

QUALIFICATIONS

Job Requirements

Education / Business Degree:

3 year Degree / Diploma from a tertiary institution.
Honours/Masters Degree Advantageous

Work Experience:

At least 5 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space of which at least 3 years should be applicable experience at an internationally recognised operator or Fintech company.
The Senior Fintech Technical Lead must be widely read and know about many facets of Telecoms including open-source projects and Fintech technologies in general; touching on MoMo, Loans & Lending and Insuretech technologies and current “leading practice” for delivery in Telco industries.
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others.
Experience working in a medium organisation.
Project management and business optimisation experience would be advantageous; including working in “Agile” and “Waterfall” teams.
Exposure to managing external vendor/supplier relationships and service level agreements.
The following experience is a must for this position
- A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system;
- Fintech Services (MoMo, Loans & Lending and Isuretech),
- Microservices; and
- Some solid background in programming (e.g. Node, React, Angular, Java, Python, C/C++, C#, VB.Net, Erlang etc) is mandatory.

Specialist – Customer Value Management Solution Architect

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

RESPONSIBILITIES

Key Performance Areas:

Strategic Input

Assist in developing goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
Support the strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
Assist with developing the CVM Technology roadmap in accordance to MTN’s broader strategic Ambitions.
Ensure the enablement of a self-service and automation philosophy
Assist in aligning planning against the strategic intent of the company with agreed business outcomes within the portfolio, adhering to MTN’s IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.
Assist in developing and implementation of a vendor sourcing strategy to manage technical delivery of requirements into the production environments as well as support and maintenance for the production environments.
Assist to implement the strategy to adopt key new technologies to enable best in class real time contextual marketing.

Customer

Understand Business needs and develop/fine-tune systems accordingly
Educate business on CVM capabilities that is available for commercialisation
Give input to the relevant business units into the key drivers for budget and forecast purposes
Ensure that CVM Technology engages with business stakeholders on a regular basis on underutilized capabilities of systems, reports and future CVM ecosystem.

Governance

Follow all MTN’s Enterprise governance procedures.
Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery.
Support Revenue Assurance functions to understand and resolve any revenue issues or leakage.
Create visibility of changes to core systems, data and products by informing the organisation of changes.
Support assessment of Portfolio maturity on an annual basis.
Influence and implement MTN’s security policies.
Support the creation of critical Policies, Processes or Procedure such that Business risk is managed in accordance to MTN’s policy standards.

Tactical Planning and Operations

Provide system consultation for all CVM applications related projects aligned to MTN’s enterprise architecture principles.
Design and deliver IS solutions that meet business and IT functional and non functional requirements.
Ensure the existence of test environments to assist with requirements definitions.
Ensure delivery of (authorised) projects according to the PMO prioritisation.
Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
Ensure that vendors (whether they do development or system configuration) adhere to the change management policies and MTN’s governance polices, following industry standards, proper documentation to ensure MTN maintains its IP.
Ensure that adherence to MTN’s architectural standards, system performance metrics and measures.
Engage with other MTN cross organisational teams to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
Assist in the evaluation of new technologies and products to determine feasibility.
Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.

Internal Processes

Ensure up to date Policies, Processes or Procedures are in place to manage IT risk and manage the relevant ISO certifications through compliance.
Provide overall direction of architecture for integrations between applications and platforms.
Ensure Delivery of CVM Transfomration Project and Business as Usual Projects through continual identification of:
- Architectural artifacts aligned to MTN Enterprise SOA Architecture, SOA Governance and/ or API management
- Oversee Aspects of a system that have not been performing optimally that require changes to architecture
- Any PoC required to demonstrate some item of functionality to Business
- Documenr CVM BAU architecture artefacts that are aligned to MTN architectural standards
- Document CVM Strategic project architectural artefacts
- Conduct internal and external architecture reviews with the broader IT and Architecture functions

Financial

Assist in tracking the budget for CVM Technology
Provide input to Capital Expenditure (CAPEX) Plans for CVM Technology
Provide input to compile and manage CAPEX budget and assist OPEX related budgets relating to functional activities
Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS
Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
Support CAPEX submissions to ensure that funds are secured.
Support the creation of the business case for initiatives and projects in functional areas
Assist in tracking infrastructure budgets related to the support of business area platforms, processes and initiatives
Assist in ensuring contract information is updated centrally and drive with the IS Commercial team
Adhere to a non-inflationary or escalating contract pricing mod

Core planning functions

Develop and implement solutions to provide detailed design of systems, focusing on applications and services architecture
Identify and document impacted systems based on business requirements as documented in the Requirement Design Specification (RDS)
Assist CVM project teams to define, plan, architect and implement requirements with vendors and Operational areas
Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a systems functioning with at least 95% level of accuracy.
Ensure that Living System Snapshot, Roadmap and Project Architectural History Documentation is updated quarterly
Document High Level Design specifying:
- An understanding of the impacted systems
- Architecture design in accordance to MTN governance policy
- Understand the business and product objectives of the project
- Provide an understanding of the environmental and business constraints in achieving a solution to the requirements
- Review of functional Requirements Specification for each impact system of the project
Encourage and provide an environment for Innovation and Proof of Concept work where system functionality can be demonstrated to business. This should be done using the multi-skilling of team members where one often needs to write scripts and/or small ad-hoc applications in order to perform such a demonstrations quickly and therefore at the lowest cost
Ensure that the team always have System Reporting and E2E testing strategy in place and the team should adhere to it.
In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible

QUALIFICATIONS

Job Requirements Education:

University Degree in Information Systems or Engineering (BSc IT, Bcom IT) or Computer Science Degree
TOGAF or similar accreditation

Experience:

At least 5 years experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space should be applicable experience as a Solution Architect at an internationally recognised operator.
Experience in designing solutions for inbound, outbound and real time contextual campaigns in the Telco environment
Minimum of 5 Years of experience on Campaign Management Systems, Loyalty Management, Integration, Architecture and Data related projects.
Minimum of 5 years experience in CVM (Customer Value Management) Technology enablement
Good understanding of design patterns and SOA reference architectures
Demonstrates thorough understanding of SOA Architecture, SOA Governance and/ or API management.
Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics, USSD, SMSC, APP is preferred
Familiarity with data architecture/schema, including relational data models and sql syntax, documentation of data models, and data flows.
Project management and business optimisation experience would be advantageous; including working in “Agile” and “Waterfall” teams.
Exposure to managing external vendor/supplier relationships and service level agreements.
Experience in the process of reviewing and aqcuiring Technology platforms through POC, RFI, RFP and vendor selection.
Demonstrate the ability to effectively establish and maintain strategic working relationship with peers and constitutes at all levels of the organization.
Background in programming (e.g. Node, React, Angular, Java, Python, C/C++, C#, VB.Net, Erlang etc) is preferred
Cloud implementation of CVM and Loyalty
The following experience is a must for this position:
- A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system
- Microservices
- Campaign Management Solution Platform
- Loyalty programs
- NBx and NBo Machine Learning and Heurestic Models
- CVM and Loyalty Cloud Implementation

General Manager – Legal and Regulatory.Corporate Services

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JOB DESCRIPTION

Context:

The provision and promotion of innovative solutions to government and governmental bodies to solveproblems they have identified from a public policy perspective.
Proactive influence and response to envisaged new acts, legislation, governmental and public policy.
High value market,within a stronglycompetitive, fast changingand dynamic industry.
Highly dynamic and fluctuating Telecommunications industry
Within the legal,regulatory and commercial environment of South Africa
Context changes in terms of technology, advancements and Policy and Legislative changes.

RESPONSIBILITIES

Budget Management

Forecast, plan, developand review OPEX and CAPEX budgets within agreed parameters.
Manage and optimise the budget, ensuringall expenditure is in line with the agreed budgets

Operational effectiveness

Provide a broad frameworkto ensure resourcesare obtained, used and coordinated in a way that allowsthe company to achieve its mission.
Provide legal advice and guidance on regulations, legislation or public policies that will impacton MTN and its business.
Lobby key stakeholders influential in shapingand changing publicpolicy and draft regulations/legislation within the framework of MTN stakeholder engagement policy.
Negotiate with other network operatorsin relation to interconnection, facilities sharing and othernon-competitive public policy issues.
Draft, vet and submit MTN submissions on draft regulations, legislation, public policiesand ministerial directives.
Influence and manageregulatory entities to ensure that MTN remains top of mind on these regulatory entities
Manage and monitormobile telecoms market opportunities through insights from competitor and industryanalysis.
Provide regulatory and compliance relatedinput into the development of operational plans and strategies of other businessunits.
Provide inputinto and sign off of BRS and URS documentation from regulatory, legal and economicperspective.
Assist MTN mergers and acquisitions initiatives with regulatory input such as due diligence and assessment.
Oversee the management and review of advice to the business on technical regulatory compliance issues such as Radio Frequency Spectrum; Radio Frequency Migration Plans; IMT Roadmap; World Radio Conference; Numbering Plans, Mobile Number Portability (MNP), amongst others.
Provide strategicAdvice (Interconnection, Facilities Leasing, Essential Facilities and Relevant Markets)as appropriate, including:
- Advice on short and long term interconnect strategy and coordinating with Other BU’s to facilitate interconnection strategy
- Provide input into interconnect working groups relating to interconnection frameworks
- Manage regulatory threatsto MTN business and protectMTN against regulations that erode sustainability of the business in the medium and long term
- Assist in resolving interconnect issues with Mobile Network Operators (MNOs), including litigation and negotiations
- Develop strategic capacity to advise on new international interconnection trends
Manage litigation on any telecomsregulatory issues, including ICASA, the Competition Commission, resolving litigation throughsettlement negotiations.
Prepare and submit Board Submission and Management Reports on strategic regulatory issues
Draft, vet correspondence on behalf of MTN to ICASA, Competition Commission; DCDT, Parliament and any otherregulatory body, and present in any public hearings.
Attend any other meetingsas may be required with Government Departments, Regulatory bodies, Parliamentary Portfolio Committees.
Manage relationship and represent MTN in industry Associations such as Association of Comms and Technology (ACT); South African Communications Forum (SACF); Digital Council Africa (DCA) or any other Association which MTN may be a member.
Give strategic input to those associations to the benefit of MTN

Customer relationships

Develop cross-functional relationships within the industry and key stakeholders.
Align service delivery to changing market segments and Mancos
Understand customerneeds and developand fine-tune systemsaccordingly.
Adopt a proactive approachto prevent problemsfrom arising in the future.
Initiate changeto continually improveall aspects of service delivery, driving continuous improvement as an important element of service delivery

Project Management

Develop and drive the executionof agreed projects
Drive the implementation, tracking, monitoring and compliance of Projects
Contract management in line with Procurement Policies
Co-ordinate projectreporting
Ensure effectiveimplementation of the integrated projectmanagement model
Risk management

Business Analysis

Perform BusinessAnalysis MTN SA Business Analysisin line with the methodology and guidelines
Identify ways to fine tune policies, processes and systemsin line with changing work practices
Determine, document,and review requirements for projects withinthe scope of the value stream or impacting processes and systems
Design, analyseand document workflowand make appropriate recommendations that will positively impactoperational effectiveness
Identify BusinessImprovement and Optimisation opportunities that will result in improvement of process performance
Ensure that benchmarking is conducted with other companies and organizations within and outsidethe industry.
Construct businesscases for initiations proposed by the business. Researchand consider best practice, local conditions, trends,as well as competitor analysis activity
Identify and implement innovative ways to use minimumresources to achievemaximum outputs

QUALIFICATIONS

Education:

4 year tertiaryqualification in Law/LLB(Commercial / Business)or related MBA / MastersAdvantageous

Experience:

Admitted attorney with experience working in a law firm
Senior management track record of 10 yearsor more; with at least 5 yearsin relevant sector/industry as per relevant role
Experience working in a global/multinational enterprise (understanding emerging marketsadvantageous)
Worked across diversecultures and geographies
ICT Technology, Mobile Network Operator (MNO) / ICT regulatory experience

Architect – Solutions.Technology Information

TION

The architect will be responsible for the end-to-end technical of design of the sales and service journeys across a diverse set of products including mobile, broadband, gaming, video, content, IOT, mobile money, insurance.
The teams will operate in a squad and deliver capabilities and feature sets using the agile way of work. The architect must provide the necessary leadership to support the development of the technical solutions and must ensure that the solutions meet business needs and align with architectural standards & guidelines.
The architect will produce designs for managing the organization’s portfolio of “to be” and “as is” solutions — including systems (applications, processes and information), shared infrastructure services, and shared application service components to enable and drive targeted business outcomes.

Key Performance Areas

Translates Business Strategy into a Solution Architecture

Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise system designs and change requirements to drive the organization’s targeted business outcomes.
Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work.
Analyzes the technology industry, competitors and market trends, and determines their potential impact on the enterprise.
Provides deliverables like standard definitions, reference models and architecture designs to help the architecture review board (ARB) assess the impact of new and ongoing technology investment on the business and IT estate.
Acts as a consultant on a broad range of technologies, platforms and vendor offerings to drive targeted business outcomes.

Leads Solutions Analysis and Design

Leads evaluation, design and analysis for the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards.
Creates architectural designs to guide and contextualize solution development across products, services, projects and systems (including applications, technologies, processes and information).
Creates reference architectures focused on detailed design principles, decision points, detailed APIs, major systems and dependencies between business and IT.
Manages and develops the architecture for a broader scope of projects or products, working closely with application architects that manage and design architecture for a single project or product or initiative.
Analyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement (systems of record, differentiation and innovation).

Orchestrates Solutions Delivery

Designs and directs the governance activities associated with ensuring solutions architecture assurance and compliance.
Defines the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise’s future-state architecture vision.
Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
Supports product managers in EOL (end of life) product decisions to maintain, refresh or retire products, services or systems (including applications, technologies, processes and information).
Develops a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture).
Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
Identifies the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture.

Facilitates and Collaborates to Deliver Business Outcomes

Works closely with the agile program management office (PMO) and squads to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle.
Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle.
Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture.
Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture.
Supports a community of practice (CoP), guiding and helping agile teams, product owners, and application architects to align with the overall enterprise architecture governance and assurance.

Key Tasks

Analyze business requirements/user stories to determine viable options for solution design and ensure implementation addresses key issues, business strategic objectives and end to end solution design.
Define and communicate business and solution architecture requirements to inform business cases in line with requirements.
Design technical solutions that support the value chain and align to the overall enterprise architecture.
Ensure that the business requirements are reflected in the design and that the appropriate business and technical services are reflected in the overall architecture.
Collaborate with business stakeholders and business analysts to understand and meet business requirements.
Drive the implementation and governance of standards for the design, implementation and functioning of various solutions across the business.
Manage the overall design, implementation and functioning of solutions in line with business requirements.
Effectively prioritise projects and solutions based on the business’s strategic priorities and manage stakeholder expectations accordingly.
Coordinate various teams to ensure holistic and integrated solution design and delivery in line with business requirements.
Operate across the technical levels within the enterprise architecture as well as the value chain in order to develop holistic and integrate solutions.
Contribute to the analysis and development through facilitating and engaging in collaborative analysis sessions, ensuring integration through all affected systems.
Collaborate with various teams to conduct Solution Architect reviews for a broad set of projects in order to meet business requirements.
Review and provide input into functional and non-functional requirements in line with the overall architecture.
Provide requirements to Enterprise Architects that drives the strategic direction for business application, information and technology architecture.
Partner with the relevant Architects for specific sub-domains in support of solution definition and development to ensure the creation of integrated and fit for purpose solutions.
Maintain and adhere to envisioned architecture standards, solution integrity and best practice solutions.

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Bachelor’s degree in computer science, information-technology, engineering with 2-5 years of experience as a senior solution architect
Experience working in a Telecoms, Retail, Video, Content, Gaming & Fintech industries
Cloud Certification (Azure, AWS or GCP). Cloud Solution Architect Advantageous
Exposure to multiple, diverse technologies, platforms and processing environments
Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models
Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt
Experience developing architecture blueprints, solution designs, strategies and roadmaps
Experience delivering presentations to senior-management and technical audiences

Manager – Terrestrial Solutions.Bayobab

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JOB DESCRIPTION

At Bayobab Company, we are Lead with Care, integrity, and teamwork. Our mission is to create a supportive environment where employees can thrive and contribute to groundbreaking solutions.

Mission/ Core purpose of the Job

The Manager – Terrestrial Solutions is expected to implement & manage the technology roadmap for Opco FibreCo by aligning and managing efficient and effective network roll out, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage, and capacity.

This role is to provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the fibre-based infrastructure to deliver products through service orchestration. The Manager – Terrestrial Solutions will also oversee overall IT Network & Infrastructure development utilization plans and manage all information technology resources for the Opco FibreCo.

RESPONSIBILITIES

Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA’s)

The Manager – Terrestrial Solutions will be accountable to achieve the following objectives:

Strategy Development and Implementation

Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the MD and Bayobab Group CTIO.
Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Staff Leadership and Management

Source, induct and manage talent in accordance with legislative guidelines.
Continually develop a culture of strong collaboration and effective team working.
Ensure open communication channels with staff and implement change management interventions where necessary.
Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
Develop and implement a training plan in order to build and develop skills within the team.
Performance manages resources in accordance with HR policy and legislation where necessary.
Actively participate in leadership team and develop skills of own team.
Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance

Strategic Meetings
Participate and provide input in strategic meetings.
Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
Provide inputs to and ensure adequate risk mitigation and controls in the function.
Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.
Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.
Escalations
Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Bayobab Technology teams.
Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
Function Tactical
Review and finalise objectives, targets and budgets for the function, under oversight of MD.
Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.
Performance
Monitor Technology & Network functional performance and alignment with overall OpCo strategy.
SLA approval and exception performance review.

Budgets

Manage function’s budgets in line with business objectives, under oversight of MD.
Ensure that the cost of operations is managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the MD.

Operational Delivery

Functional Leadership:
As the functional leader of the Technology & Network vertical, the role is accountable to:
Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
Lead and deploy an integrated solution development and problem-solving philosophy across the function.
Serve on the executive committee to align technology goals to other departmental and organizational objectives.

Delivery Leadership:
As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
Manage the Technology Infrastructure, Lead the Optical solutions and engagement for International optical Leased Lines, National optical Transit, Backhaul, National & Metro Leased Line, FTTX.
Manage Fibre assets & capex.
Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery.
Accountable for the Optical architectural and responsible to the develop of the Fibre Network and supporting Infrastructure environment.
Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery.
Assist Group Technology team in deploying optical Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards.
Oversee Technology & Network work packages including Fibre network design, underground conduit design, and Fibre splicing design.
Oversee Fibre infrastructure Network Deployment plans in line with Bayobab Technology team guidelines.
Accountable for network resilience and redundancy plans for the network.
Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
Oversee & manage Network Planning & Capacity, Network operations and Infrastructure roll out.
Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider.
Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements.
Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation.
Develop, track, and maintain network availability and quality metrics for all routes.
Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term.

QUALIFICATIONS

Job Requirements
(Education, Experience and Competencies)

Education:

Minimum B.Tech/B.Eng./B.Sc. or similar
Master’s degree in technology/engineering is advantageous

Experience:

5+ years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/industry with good knowledge in planning & designing, implementing, and operating Fibre (Access/Metro/NLD) Networks.
Experience working in a service-based business delivering both passive and active end products will be advantageous.
Experience in optical support systems and tools specifically for passive and active fibre-based infrastructure will be useful.
Good knowledge of vendor landscape and solutions including BOQ and BOM for technology infrastructure.
Proven track record in leading and delivering successful network rollout projects.
Experience working in a global/multinational enterprise with a good understanding of emerging markets.

Functional Knowledge:

Passive Fibre Networks (Access/Metro/NLD)
Active Transmission/Optical Networks (xWDM/OTN)
Access/Metro Network architecture, design & planning (FTTX)
Backbone transmission architecture, design & planning (NLD)
Passive and Active solution design
Fibre testing methodologies and tools
Cabling & leased line management
Network operations management
Outsourcing contract management
Optical service & platform management
Service Orchestration
Service monitoring
Skills
Strategic thinking
Technical Acumen
Business Acumen
Analytical thinking
Conflict management
Data interpretation
Decision making
Delivery focused
Leadership
Negotiations
Innovation
Presentation

Manager – Tax & Transfer Pricing.Bayobab

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JOB DESCRIPTION

At Bayobab Company, we Lead with Care, integrity, and teamwork. Our mission is to create a supportive environment where employees can thrive and contribute to groundbreaking solutions.

Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN’s international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.

Mission/ Core Purpose of the job

Reporting to the SM – Tax, the Manager – Tax & Transfer Pricing will be part of Bayobab’s tax team and will be responsible for the preparation, and maintenance of up-to-date tax and transfer pricing documents and policies for Bayobab Group. Key role will be to ensure that the pricing of the inter-company transactions between Bayobab and other MTN OPCOs are at arm’s length and aligned to the MTN Group Tax and Transfer Pricing policy.

Key Performance Areas

The Manager – Tax & Transfer Pricing will be accountable to achieve the following objectives:

Understand Bayobab transfer pricing policy; develop the process for implementation; and ensure its proper implementation.
Review and analyse all intergroup transactions between Bayobab and other MTN entities and report on gaps with policy.
Report on Bayobab transfer pricing compliance on a monthly basis.
Support pricing committee for Bayobab in reviewing the pricing of products to ensure the prices are aligned to the transfer pricing policy. The Manager will also review the price book to ensure its compliance with the transfer pricing policy.
Managing the preparation of TP documentation for all FibreCos.
Assist the FibreCos with review and filling of transfer pricing returns
Document and maintain up to date Bayobab benefit analysis for use in getting local regulatory approvals in liaison with the beneficiary FibreCos.
Liaise with FibreCos to address tax concerns regarding Bayobab Group services and payments.
Monitor and identify pro-actively potential transfer pricing issues and opportunities for Bayobab business.
Develop and implement processes for aggregating corporate direct and indirect costs that relate to support services provided to FibreCos, allocating corporate costs consistent with transfer pricing principles, communicating and confirming cost allocations to be reported in tax returns accurately across the Bayobab group.
Assist in developing the transfer pricing policy and documentation for the UAE based entities, in line with the new TP regime.
Keep management up to date with the latest Transfer Pricing developments including OECD BEPS and Global Minimum Tax
Assist the head of Tax team on an adhoc basis on other international tax planning and compliance matters relating to the Bayobab group.
Contribute to the identification of areas and opportunities for continuous improvement in tax processes

Job Requirements

Education:

4-year Accounting, Finance, Business or Economics degree from a recognized university.
Qualified CA, ACCA (or similar qualification)
Any other professional qualification related to Tax
MBA/MSc. would be a plus

Experience:

5+ years of tax experience with Multi-National Corporations in a managerial position.
Must possess a thorough understanding of local and international tax and transfer pricing
Must be a self-starter who is able to work independently and interface with all relevant internal teams and external business partners as needed
Proven track record in exceptional financial performance

Competencies:

Strong interpersonal skills, including written and oral communication skills
Strategic thinker
Accounting standards, policies and procedures, including OECD TP Guidelines & BEPS Framework
Genuine interest and shows initiative in own professional development i.e. keeping up with best practices, digitalization
Exceptional presentation skills
Advanced Excel skills
Ability to work on multiple priorities in parallel
Ability to develop relationships and influence
People management
Organizational Agility
Dealing with ambiguity and complexity

Senior Specialist – Data Engineering and Analytics.Technology Information

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JOB DESCRIPTION

Key Performance Areas

Data Engineering

Define and implement data marts based on system requirements and business requirements
Perform ad-hoc analyses of data from organization database technologies, write SQL scripts, procedures, packages, functions, and views.
Work with the team in the designing of databases and data models to ensure interoperability.
Enable and drive data migrations across different data lake platforms and different servers, for example Oracle and Big data.
Troubleshoot data issues within the business systems and across the business source systems and provide guidance and/or presents solutions to these issues.
Review the impact that possible code changes may have on system performance.
Design and develop programs to deliver project requirements or enhancements to existing programs.
Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
Asist the testing team to develop test plans to verify logic of new or modified programs.
Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
Provide input on the improvement system maintenance, performance and support initiatives.
Mentor junior staff to ensure get opportunities to apply the developer skills that they have learnt.
Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
Knowledge Sharing through forum presentations and internal training
Participate in sprint meetings and be willing to adopt agile.

Customer

Understand the business intelligence requirements of the assigned business unit
Collate all inputs necessary to support Business requirements
Collect, monitoring and analyse large volumes of fast-changing data to support operational processes
Partner with the business and ensure in-depth understanding of key drivers in order to drive quality data analytics
Ensure that EIS (recruiting department) and data quality initiatives are implemented in the relevant business units
Educate the business on BI, champion and drive BI self service
Arrange regular sessions with customers to inform, educate and facilitate feedback
Be the single point of contact for Business intelligence for the assigned business unit, ensuring liaison between business, enterprise information and BI centre of excellence
Adopt a proactive approach to prevent problems from arising in the future
Build and maintain solid relationships with business unit stakeholders

Quality Management

Work consistently according to standard operating procedures
Understand and communicate the consequences of not maintaining data quality
Identify areas where the quality of reporting and analytics may be improved
Analyse situations and take necessary action to ensure quality is maintained
Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality
Monitor daily trends to ensure data quality is sufficient to ensure accurate reporting and analytics.

Advanced Analytics and Data Science:

Good understanding of all machine learning fundamentals
Enjoy coding in one of or all of SAS or Python
Work with both SQL and NoSQL databases
Work with Big-data stores such as Hadoop via Hive, Spark etc.
Implement deep-learning algorithms to solve real business problems
A data storyteller, you are happy communicating your findings via dashboarding (Tableau, Power BI) or through presentation (Excel, PowerPoint)
Strong written and verbal communication skills

Analytics and Reporting

Analyse functional requirements and translate them into task specifications for the development process.
Design and develop programs using to deliver project requirements or enhancements to existing programs.
Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
Support project teams using the required data analysis skills and analytics technologies
Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
Provide support in identifying, evaluating and deploying solutions that meet business requirements.
Assist the testing team to develop test plans to verify logic of new or modified programs.
Knowledge Sharing through forum presentations and internal training.
Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
Follow Agile methodology and participate in SCRUM meetings.

Strategic Input

Continuously review and improve processes in order to optimize outputs.
Continuously assess risk and implement mechanisms and processes to overcome these risks.
Drive the development of goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
Assist in the enablement of a self-service philosophy
Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards

Tactical Planning and Operations

Devise, share, and execute annual EIS plans
Work closely with EIS Solution Architects to ensure solutions are aligned to Infrastructure Architecture.
Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the business intelligence function.
Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability
Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation

Financial

Work closely with Infrastructure Architecture to ensure that licensing is optimally consolidated.
Provide input to CAPEX Plans for the area
Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities
Support the creation of the business case for initiatives and projects in functional areas

QUALIFICATIONS

Job Requirements

Education (Essential):

3+ year Degree / Diploma in Computer Science, Engineering, Mathematics, Statistics or related quantitative field
4+ year, MSc or PhD degree in Computer Science, Engineering, Mathematics, Statistics or related quantitative field (advantage)

Experience:

At least 5+ years programming and analytics experience in the BI environment
At least 2 years of leadership experience
Good understanding of all aspects of BI and Information Management processes.
Experience in a telecommunications environment highly preferred
Project management and business optimisation experience would be advantageous
Exposure to managing external vendor/supplier relationships and service level agreements
Track record of self-development and improvement

Senior Specialist – Cloud Data Platform Engineer.Technology Information

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RESPONSIBILITIES

Key Performance Areas:

Strategic Input

Assist in developing goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders
Assist in the enablement of a self-service philosophy.
Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards.

Tactical Planning and Operations

Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the Data Engineering function.
Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly.
Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the assigned business units
Utilise technology to optimise the data dissemination.
Support and proactively drive system optimisation research.
Influence and manage SLAs with Infrastructure support to ensure high levels of availability and limit redundancy.
Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology.
Ensure SLAs are in place for timely production data and dashboard update delivery with business and other data users.
Ensure incident and problem processes are in place for collaboration with IS Helpdesk, Incident and Problem managers.
Ensure delivery of (authorised) projects according to the prioritised project list.
Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems.
Define and establish management systems, processes, policies, and procedures for effective team functioning.
Ensure the team performs the necessary analysis, design, modelling, and documentation tasks necessary to pass MTN IS governance forums.
Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN.
Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes.
Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability.
Continuously review, improve, and integrate processes, to optimize outputs and overcome fragmentation.
Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN.
Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.
Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.
Assess risks and the effects of specific requirements on other business processes and system priorities to ensure technologies are aligned with EIS objectives.
Identify, interpret, and guide future development by using the appropriate technology to provide solutions using the available technologies.

Financial

Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities.
Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
Support CAPEX submissions to ensure that funds are secured.
Support the creation of the business case for initiatives and projects in functional areas.
Assist in ensuring contract information is updated centrally and drive with the IS Commercial team.
Continually drive efficiencies.
Track and document all System licensing making sure that MTN is not paying for licensing that is not used.

Customer

Understand customer needs and develop/fine-tune systems accordingly.
Educate business on data and information that is available for consumption through knowledge share and other practises.
Give input to the relevant business units into the key drivers for budget and forecast purposes.
Ensure that EIS present to business on a regular basis on underutilized capabilities of systems, reports, and future BI landscape.

Internal Processes

Standby: The engineer will be expected to go on standby on a rotational basis
Ensure Delivery of Internal Business as Usual Projects through continual identification of
- Capacity Upgrades
- Software Upgrades required to ensure adherence to maintenance agreements.
- Aspects of a system that have not been performing optimally that require changes to architecture.
- Hardware that is reaching end of life and requires replacement.
- Any PoC required to demonstrate some item of functionality to Business.
- Fault Management and Performance Monitoring
Make sure that team members work together with Operational areas (full system co-ownership)
- Planning and Operational areas need to function as a cohesive unit.
- Working relationships with Operational area must include:
- Discussing system issues that may or may not require planning analysis.
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities.
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day-to-day basis.
- Perform ATPs with Operations and vendors.
- Help test system functioning through the application of custom scripts.
- Backup and DR Planning
- Ensure security vulnerability reports are in place and being checked and monitored.
- Ensure we have a backup schedule for all servers and applications.
- Ensure we have DR test plan for all applications, and we execute on DR plan.
- Ensure we have access reviews and access audits for all applications in line with MTN Security Policies
Make sure that common area for capturing and updating of Project Info exist and are used and ensure that all documentation, scripts, and project information in stored in a central fashion and is easily accessible to the team and that methods for applying versions are logical and consistently followed.
Ensure that the team defines, plans, architects, and implements requirements with vendors and Operational area/ Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a system functioning with least 95% level of accuracy.
Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing.
Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation.
In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible.

QUALIFICATIONS

Job Requirements

Education:

3-year Degree in Technology Systems (Telecommunication Management / Information Technology, Computer Science) or related
Azure Cloud Certification will be an advantage.

Experience:

At least 3 to 5 years in a multi-disciplinary IT environment, including, but not limited to, data engineering, application architecture, application management, application design and development, middleware, database management, operations.
At least 2-3 years’ Cloud Experience (preferably Azure)
At least 1-2 years’ experience in DevOps and Infrastructure as Code
Good understanding of all aspects of BI and Information Management processes.
Experience in a telecommunications environment highly preferred.

Specialist – Automation.Technology Information

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RESPONSIBILITIES

Key Performance Areas

Key Deliverables:

Automation Planning, Design, Development, and execution

Produce test plans to automate applications and APIs,
Develop test scripts
Maintain automated test scripts
Apply continuous automation testing execution by using tools like Jenkins, etc with Micro focus technologies.
Produce test sign-off reports
Responsible to develop and improve automation frameworks by using approved MTN SA testing tools.
Collaborate and discuss Automation requirements with other teams, propose and implement solutions for overall E2E Automation, based on new features, services, products, and environments.
Accountable to Analyse and troubleshoot automation issues
Support automation proof of concepts to deliver and promote automation within IT Command Centre

Vendor Management

Maintain vendor interaction for automation and monitoring platforms, designs, and technologies
Manage dependencies and expectations between multi sourcing vendors
Manage and coordinate test automation with the suppliers

Capacity Management

Plan and Maintain capacity through automation capability
Apply automation to free up capacity manual testers so that they can focus on other detailed testing requirements.
Apply automation to reduce time spend during sanity and smoke testing as well as regression testing
Manage capacity based on organic growth and project related requirements informed by automation requirements

Demand Management

Manage demand for unplanned automation requirements
Assist other departments with Automation Requirements by providing technical input into Test Cases
Action day to day requests for Automation and Monitoring services raised by our stakeholders regarding monitoring script run in pre-production and production environments

Continuous Improvement and Optimisation

Framework – provide thought leadership to improve and implement changes to the framework
Tools – implement tools improvements to benefit new features
Scripting – Innovative scripting process
Active collaboration – Involve manual testers to be able to run the automated test scripts themselves
Research new automation technologies and conduct proof of concept projects to demonstrate possible value to IT and Business

Financial Management

Provide the technical information required by Management team to raise and procure automation enhancing services
Identify and eliminate non-contributory expenditures
Complete automation tasks within a project and highlight automation testing timelines
Report on automation progress to the stakeholders
Manage multiple automation project simultaneously

Governance

Ensure that testing processes is followed at all times including the use of the testing tools and its structures implemented
Compliance and adherence to MTN SA Policies, Standards and Frameworks in remediation of audit findings.
Ensure alignment with IT Best Practices such as ISTQB, ITIL, TOGAF, eTOM, CoBIT, PMP, PPM, etc.

Communication, Coordination, Cooperation, and Collaboration

Support the development and maintenance of sound interpersonal relationships to build Healthier Business Relationships, Lesser Misunderstanding, Increased Human Capital Awareness, Strong Decision Making, Quicker Problem Solving, Increased Productivity, Improved Customer Relationship, and Enhanced Professional Image.
Build platforms to exchange ideas and information, encouraging application of independent thoughts that complement each other to achieve a common goals, while leveraging on shared creation; collectively creating something new that could not have been created by any individual.

QUALIFICATIONS

Job Requirements

Education:

Minimum 3-year bachelor’s degree or diploma in Computer Science, Information Systems, or equivalent qualification is essential
ISTQB/SASTQB Foundation Certification

Experience:

Minimum 5 years relevant work experience including the following:

Technical expertise in end-to-end IT Infrastructure/Applications Automation including APIs
Proven experience in creating automated scripts using UFT one (Functional and API tool), UFT Mobile (Mobile automation, i.e., Mobile Apps)
Experience working in Agile and or DevOps,
Knowledge, and application of CI/CD shall be an added advantage
High technical knowledge in automating Mobile, Web, Portals and USSDs
Experience working in telecommunication shall be an added advantage

Senior Manager – Prepaid and Digital Base Value Management.Consumer

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JOB DESCRIPTION

Mission/ Core purpose of the Job
To manage the Mobile Financial Services (MFS) and CDO (Digial) from a base management viewpoint and drive the overall goal for the business. This role is inherently cross-functional and highly visible, working closely with MFS, CDO and technology functional divisions and has an End-to-End accountability of Digital and MFS Base Management

RESPONSIBILITIES

Context (Global influences, environmental / industry demands, organisational mission etc.)
o   Fast moving industry with constantly changing business requirements and technologies
o   Fluid complexities of customer expectations and demands
o   Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
o   Highly dynamic and fluctuating Telecommunications industry
o   Total customer experience for MTN brand
o   Constantly changing consumer and market needs
o   Fast paced environment
o   Market dynamics and developments
o   MTN policies, processes and procedures
o   Regulatory industry norms govern MTN and partners
o   Highly pressurized, deadline-driven environment
o   Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
o   Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Strategy Development and Implementation
o   Lead the formulation of the Mobile Financial Services and CDO strategy from Base management perspective in line with the overarching business goals.
o   Ensure effective implementation of the strategy by providing direction, structure, frameworks, models, plans and roadmaps.
o   Use event-based marketing techniques to customize campaigns for different customer segments, increasing campaign effectiveness and boosting marketing ROI.
o   Work with technology team to build datamarts and features to integrate with an existing campaign management tool to drive business goals.
o   Build and maintain productive and trusting relationships within the team and business partners to ensure programs are working collaboratively.
o   Drive acquisition and improve activity of product and services launched by MFS and Digital team.
o   Introduce Personalised programs to drive activity for CDO and MFS Services.
o   Ensure operationalization of CDO and MFS campaigns from CVM perspective.
o   Exploring Digital channels and other 3rd party channels to increase CDO and MFS performance.

Operational Delivery
o   Create micro Segmentation/ Clustering analysis in order to do targeted MFS and CDO campaigns from CVM.
o   Drive user engagement of key services like, Ayoba, Music time, Mobile advertisement
o   Drive the user engagement for Mobile Financial services to build adoption of products like P2P transfers, insurance, payments & others.
o   Analyse commercial impact of BTL programs on product penetration, ARPU and incremental value delivered. Define analyses of mass segment to identify opportunities to apply products and tariffs to maximize the engagement.
o   Conduct attribution of CVM to key metrics of digital products like installs, re-activation, engagement and decay funnel
o   Create BTL offers in order to do targeted marketing based on value, Value change & Behavioural segmentation.
o   Produce Daily/weekly performance report for CVM campaigns initiated for CDO and MFS.
o   Manage all direct marketing campaign execution and significantly improve ROI through strong campaign management tools – operations, campaign planning, detailed design, production, test, roll-out, commercial return and evaluation.
o   Scan the base for new opportunities for CDO and MFS business unit
o   Ensure using different communication channels to improve reach and performance of CDO and MFS business.

Capability
o   Excellent analytics skills for effective prepaid base management on commercial improvement programs.
o   Understanding of key metrics used in Mobile App user acquisition and engagement funnel.
o   Integrate requirements for campaign management, charging and provisioning platforms as well as loyalty management systems by translating prepaid CVM objectives to the IT / Technical teams.

Performance
o   Review the team’s performance against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced team performance
o   Create and monitor plan for continuous improvement
o   Work with Cross functional team to

Reporting
o Report on a monthly and quarterly basis to management relating to progress, in accordance with the measurement metrics set by the organisation
o Report on an ad hoc basis on specific projects as and when necessary

Supervisory / Leadership / Managerial Complexity:
o   Manage and coordinate the activities of the managers
o   Excellent team management skills to drive business
o   Build professionalism, loyalty and commitment to the organization
o   Display insight into leadership style and how it impacts on performance positively and negatively
o   Ensure communication and fundamental understanding of strategy elements to all teams
o   Ensure ongoing liaison with other areas of the business
o   Clarify roles for different levels of managers and operations, matching the level of expertise and results required and agreeing performance standards
o   Build and enforce a customer centric approach
o   Manage Employment Equity and diversity
o   Coach and guide subordinates
Live the MTN Brand values –influence employees’ behaviour

Role Complexity:
Financial (limits/mandates etc.)
o Contribution to improve overall subscriber base for MFS and CDO.

Non-financial (customers/staff etc.)
o   Team of 2-3 resources
o   External vendor/partner management
o   Cross-functional stakeholder management – support from other functions (specifically but not limited to Product Marketing, Finance and Technology)

Creativities (improvement/innovation inherent)
o   Share opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
o   Suggests concrete ways to improve productivity, and improve resource utilisation
o   Strive to automate processes and procedures wherever possible
o   Apply market research in an optimal way to continually improve processes and procedures
o   Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage
o   Recommend creative and innovative solutions to enhance MTN performance
o   Establish sound relationships with service providers and vendors and business segments
o   Encourage continuous service improvement
o   Implement cost-saving activities

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)
Education:
o 4 year University degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
o Post-graduate degree in an analytical or commercial field of study

Experience:
o   Min 8-10 years of relevant work experience
o   Fluent in English & Other South African languages
o   Experience in CVM methodology, principles, capabilities, and techniques.
o   Prior experience of mobile industry and understanding of the digital marketing principles
o   Experience with research- and analytics-driven quantitative pricing techniques (e.g. choice modelling)

Competencies:
Head – Big Picture Focus (20)
o   Strategy Implementers – Ensures execution of strategies through creating and implementing tactical plans for others to follow
o   Decisive Problem Solver – Has the mental agility to identify business challenges and explore effective solutions through effective influencing
o   Best Practice Value Creator – Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent (30)
o   Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
o   Guiding People Manager – Is self-aware and guides team capability development through opportunity creation for realising potential
o   Relationship Builder – Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused (40)
o Results Achiever – Produces sustainable divisional results through ethical practices
Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

ABOUT US

About MTN South Africa

ABOUT THE TEAM

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Senior Specialist – ESG Data Analysis.Corporate Affairs MANCO

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JOB DESCRIPTION

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us,
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello
•   Lead with Care
•   Can-do with Integrity
•   Collaborate with Agility
•   Serve with Respect
•   Act with Inclusion

RESPONSIBILITIES

Mission/ Core purpose of the Job

Sustainability is at the core of MTN’s business strategy. MTN is looking for an analyst with remarkable attention to detail and systems thinker to support MTN’s transparency and disclosure efforts at MTN Group. This critical role plays an instrumental role in tracking and analysing MTN’s ESG data to active embed and drive ESG performance within the company.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The Senior Specialist: ESG Data Analyst will be accountable to achieve the following objectives:
–   Maintain and enhance ESG and impact-related databases, in collaboration with data and operations colleagues across MTN’s markets.
–   Support and develop tools for the effective integration of ESG data analysis into MTN’s business.
–   Support with ESG data management and analysis to monitor ESG performance indicators, ensuring data can be easily audited.
–   Support with ESG data required across various ESG indexes and ratings agencies, including Sustainalytics, MSCI, FTSE, Bloomberg, S&P Global and others.
–   Develop editorial guidelines for how MTN defines and describes ESG data.
–   Establish and coordinate data governance procedures, reviewing all new and existing ESG datasets with help from subject matter specialists.
–   Develop standards for adding new data fields, including terminology, definitions, structure, and alignment to third-party frameworks.
–   Build charts, infographics, and economic models to illustrate trends and visually represent MTN’s ESG data’s story.
–   Conduct efficient data quality assurance (QA) process including assessing results, compiling, and reporting QA findings.
–   Contribute to process development and improvements for various ESG teams to ensure consistent data quality and efficiency.
–   Clearly communicate key trends, insights, and complex technical approaches (incl. detailed analysis & graphical representation of data).
–   Demonstrate, through research and thought leadership, how ESG data can be integrated into the investment decision making process.
–   Develop stakeholder-facing data for inclusion within ESG reporting and impact-related data, in collaboration with the broader reporting team, on both a regular and ad hoc basis.
–   Research trends in ESG, conduct research and benchmarking against peer companies and provide analysis to inform recommendations for MTN’s ESG approaches.

Key Deliverables
–   ESG Data Collect, Analyse, and Validation
–   ESG Data Quality Assurance process
–   ESG Data management processes and systems
–   ESG Data Management System Maintenance and Improvement
–   ESG Trend Analysis
Role Dependencies
–   Working across functions, businesses, and markets
–   Deep understanding of the MTN business strategy
–   Accuracy and detailed orientated
–   Timely data analysis for decision-making and rapid response

QUALIFICATIONS

Education:
–   Degree in Data Analysis, or equivalent field. Postgraduate degree would be advantageous
–   Relevant certification / accreditation / membership with professional body as required for role
Experience:
–   Minimum 2 years’ experience in a similar role.
–   Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
–   Worked across diverse cultures and geographies.
–   Experience working in a medium to large organization would be advantageous.
–   Experience with ESG reporting standards and frameworks, e.g., SASB, GRI, TCFD, and experience producing ESG reporting and disclosures content for a global audience and different stakeholders.
Competencies:
–   Business acumen to understand business risk and challenges, and recognise corporate opportunities
–   Excellent attention to detail
–   Analytical
–   Results Achiever
–   Relationship Builder
–   Operationally Astute
Other:
–   Regional and international travel may be required
–   Fluent in English. Ability to communicate in French and other African languages would be advantageous

Planner – Radio Planner BAU.Technology Information

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JOB DESCRIPTION

Primary Job Purpose: (Short description)
To ensure that the regional radio network available for mass roll-out, special events and promotions and that equipment and network is in working order

RESPONSIBILITIES

Context: (Global influences, environmental / industry demands, organizational mission, etc.)
•   Highly technical and fast changing environment
•   Highly regulated industry
•   Very competitive market
•   Competitive pressure to continually improve network quality and coverage
•   Rapid smartphone usage and data traffic escalation trends
•   Public pressure for low environmental impact base station sites, lower RF emission, fewer sites
•   Impact of increasing input costs, such as rentals and electricity, on site and MTN’s profitability

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Task Complexity:
Planning & Delivery
•   Mass Market roll-out
o   Ensure that the radio network coverage and capacity is sufficient in residential, business and industrial areas
o   Ensure Coverage provide in such areas are at all usable- Signal, Quality and Dominance is within a predefined standard
o   Prioritize radio planning and activation in high value areas as defined by radio planning head office, Radio Quality Management (Optimisation), marketing and sales.
o   Identify high Rol areas and address their requirements e.g. high density, low to medium value subscribers.
o   Consider macro solutions and sectorisation of existing sites
•   Special Events Planning
o   Obtain knowledge of special events planned for specific areas e.g. concerts, air shows, expos etc
o   Verify indications of additional coverage and capacity required for the duration of these events
o   Plan and deploy appropriate and adequate technologies and solutions to service the anticipated voice and data traffic
o   Generate cell data for temporary deployments
o   Interface with and coordinate optimisation initiatives related to the special event.
o   Document the voice and data traffic; lessons learnt and advice for future use or improvement (annual recurrence of same events)
•   Dimensioning
o   Monitor network utilisation and be aware of an increasing demand due to promotions and /or organic growth
o   Provide for sufficient network capacity especially in regions with increased utilisation trends
o   Ensure that frequency allocation (2G), neighbour planning and carrier deployment strategy (3G), concurrent users and carrier bandwidth (LTE) are applied to standards
o   Assist in optimal Technology/ spectrum selection as well as support of Frequency Planning Strategy and re-farming exercises
o   Consider upcoming market and coverage/ capacity demands based on experience as well as received requirements and forecasting
o   Releasing of upgrades
o   Identify and highlight hotspots to the Radio Planner – Special Projects for deployment of HetNet solutions
•   Live Network Trials of new BTS and planning features
o   Select correct site within parameters of installation cost, customers needs, expected traffic, environmental aspects, legislation and regulatory compliance and the existing radio network
o   Oversee the installation of new base station equipment (macro)
o   Generate and provide the radio network data, cell data and configuration
•   Site Surveys, Site Integration and Cluster Tuning Process and Acceptance (3rd Party or internal)
•   Field Surveys and Site Finding including drive testing
•   Prepare cell data (or provide the criterion for 3rd Party generated site data)
•   Work within predefined Service Level Agreements (SLA)/ Working Level Agreements (WLA)
•   Perform Task Management and participating in workflow management systems
•   Ensure compliance of all rules, regulations, legislation, standards etc applicable on radio transmission including demand forecast inclusion into Transmission Planning
•   Advise and support other specialists in the department
•   Investigate, specify and manage the development of tools and processes for network planning
•   Investigate and recommend the procurement of tools and systems for network planning
•   Manage the removal of redundant Cell Extender deployments as new sites are integrated and/or spectrum refarming requires it.

Network Optimisation & Performance Support
•   Network evaluation of new planning features to boost coverage and capacity (optimisation of existing site performance)
•   Continuously refresh and enhance technical skill and knowledge especially regarding new developments in the field of radio technology, radio network design and operation, network quality and network problems
•   Suggest best radio network parameters for the radio network
•   Ensure the integrity of cell parameters all over the radio network as well as the integrity of frequency and scrambling code allocation.
•   Be fully aware of present poor network performance and quality areas – integrate this into site design and rollout prioritization.
•   Be fully aware of what new sites can do to network performance – incorporate tailored best practices into site design
•   Evaluate and perform alternative solutions to improve coverage i.e. Automatic Cell Planning
•   Work within predefined Service Level Agreements (SLA)/ Working Level Agreements (WLA) as required by the Optimisation Service provider or MSP team.
•   Prioritise rollout and/or major site expansion towards improving customer experience in line with P10.

Supervisory Complexity:
• No indication of subordinates
Leadership Complexity:
Demonstrating a visionary approach to planning and peripheral responsibilities by contributing new ideas, attitudes and systems for the improvement of the network and the performance of the team. Contribution and motivation.

Managerial complexity:
• Understanding the value and cost of all available resources (these include time, physical resources, time-saving developments such as automated processes, intellectual capital, streamlining workflow etc.) and acting accordingly to achieve the best results with the least possible cost to MTN in both the short and long term.

Lateral dimensions of the position
Creativities (improvement/innovation inherent)
•   Keeping abreast with future and current planning and optimisation technologies and market developments, consumer requirements and international trends.
•   Improvisation innovation and adaptation for competitive advantage.
•   P10 and Customer Network Quality of Experience improvement

Vulnerabilities (control span)
•   Sensitive to non-delivery of work by other parties both within MTN and external to it (Telkom for example).
•   Limited by slow of development of tools for both process-automation and new technology developments.
•   Limited information relating to the market to be serviced and the forecasted demand. Since radio planning are first line initiators of access network traffic demand –the responsibility of the cost implications of site deployment rests within.

Collaboration
Responsibility towards: who are they and what do they receive from the incumbent.
•   Direct reports:
•   Matrix reports:
•   Key customers:
•   MTN Client base: Design a network with acceptable GOS levels
•   Marketing & Sales Departments: Giving info about the networks current status and future role out.
•   Radio Maintenance Engineers: Offer support on network performance.
•   Implementation Engineers: Offer support on implementation and future role out of network.
•   Planning Manager: Reporting on network role out and new capex requests for future budgets.
•   Optimisation manager Radio Quality Management): Reporting on network performance and GOS.
•   Regional Manager: Reporting on network performance and network role out.
•   Key suppliers:
•   Contractors for site builds: Specifications & procedures.
•   Work orders correctly defining the scope of work.
•   Hardware/Software vendors: Testing, commissioning and implementation of new hardware, features and applications.
•   Implementation: Delivering and implementing sites as designed by RP&O.
•   Relations, etc.
•   Radio Optimisation
•   BSS
•   CNO.
•   Implementation
•   Property
•   Maintenance Engineers
•   Regional Managers
•   SMC

Discretionary Space
Independent thought and Judgment:
Much independence, wide judgement within flexible boundaries of radio network design. Personal experience relied upon for effective planning of radio network.

Authorities:
Network parameter changes on live network (not Customer affecting)

QUALIFICATIONS

Minimum Requirements
Education:
• Minimum of 3 year degree/diploma B Sc Electrical/Electronic Engineering
• Fluent in English and language of country preferable

Experience:
• Minimum of 3 years’ experience in RF or telecommunications. Wireless experience will be an advantage.
• Experience working in a medium organization

Training:
Industry-specific training (GSM, WCDMA, LTE)

Competencies
Head – Big Picture Focus (10)
•   Analytical Thinker – Manages the alignment and execution of tactical activities
•   Problem Solver – Assists in solving business challenges but looks to others for advice and guidance
•   Operational Value Creator – Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)
•   Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
•   Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•   Relationship Manager – Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)
• Results Achiever – Drives team objectives and contributes to sustainability of results
• Operationally Astute – Clarifies priorities, plans, organizes and co-ordinates the work of others

Knowledge:
Computer literacy, RF propagation principles, competent knowledge of radio technology, good numeracy, general engineering skills, good spatial-perception, map reading skills, business management, people-skills, knowledge of GSM industry and market.
Skills / physical competencies:
Peoples skills communication, Research & Investigative capabilities, Sound evaluation and implementation skills, supervisory/leadership and basic managerial decision making capabilities, basic financial skills, absence of disabling physical handicaps directly affecting job description (for example: must be able to drive and be in possession of valid drivers license)
Behavioral qualities:
Responsibility, self-motivation, able to work independently of supervision, team-player, integrity and openness.
General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.
•   Knowledge of a wide range of computer applications is required
•   Over time work required on occasion
•   Driver’s license is essential; considerable travel required – car provided (company car)
•   Need to climb masts and building is necessary on occasion – head for heights.
•   Special phone required to test network eg TEMS.
•   Dial in facility will be required as to have access to certain databases when out in the field.

Quality Standards

   Network Quality: GOS (Call failure ratio, Control failure ratio, Congestion, Min / per erlang drop, Neighbour relations etc) and P10 Principles and measurements
   Planning: (Site release rate, Radio resource utilization, Cell Planning / Major interferes etc), subscriber based coverage and quality statistics, prioritisation of high value areas
   Financial: Return on investment (low cost – high impact site design, site power), Opex savings (remote radios, consolidating transmission requirements, low rental)

General Manager – Regional Operations.Commercial Operations SA

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JOB DESCRIPTION

Mission/ Core purpose of the Job: (Short description)
To lead the regional strategy and oversee all activities related to the region maintaining a focus on revenue growth, innovation efficiency and operational excellence. This position is responsible for driving and overseeing the operational initiatives from the ‘regional cluster’ that are aimed at achieving efficiencies within the EBU, Technology, Customer Experience & Consumer divisions. The responsibility includes implementation and coordination of strategic initiatives and projects in order to ensure synergy between the MTN Head Office and the Regional Office as well as synergy within the four areas of focus. (I.e. EBU, Customer Experience, Technology & Consumer

Context: (Global influences, environmental / industry demands, organisational mission, etc.)
• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job,
and the function. Excludes role and leadership / management.
Strategic Alignment
• To oversee the alignment of Technology, EBU, Customer Experience and Consumer Business operational and the overall commercial strategy this includes operating systems, procedures and processes.
• To integrate and drive synergies on business streams and fostering alignment to MTN South Africa’s goals and governance requirements.
• To provide advice and guidance to the various departments within the Region
• To align operational needs of the various department to external economic and commercial environment for sustainability.
Business Management
• Ensure effective operational implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to be adopted by the Region
• Monitor operational performance as per set targets across various activities.
• Provide strategic direction for business and operational management across the Region
• Ensure cross-functional alignment and coordination across the commercial and technology areas
Operational Delivery
• Oversee the consolidated business performance for Customer Experience, EBU, Technology and Consumer.
• Proactively identify opportunities to reinforce MTN SA performance in the regions
• Oversee and ensure compliance to legal and regulatory frameworks where applicable
• Ensure business operational improvement for Customer Experience, EBU, and Consumer
• To integrate technology landscapes across the different business streams
• Represent MTN SA at all regional key stakeholder meetings
• Manage shared services functions (e.g. Financial Management and Procurement) at a regional level and participate in their appraisal
• Drive MTN SA internal communication efforts in the region
• Relationship building with key customers, both internal and external

Budgets
• Develop and Manage regional budgets in line with business objectives;
• Manage regional project initiatives within the allocated budget ; and
• Ensure that costs are managed efficiently.
Reporting
• Report on a monthly basis relating to progress made within the Region and in accordance with the measurement metrics set by the COO
• Highlight to management any significant deviations from defined performance metrics; and
• Provide regular feedback to the COO regarding all relevant cross-functional issues at regional level
• Report on an adhoc basis on specific projects, as required.
Client Experience
• Ensure delivery of exceptional client experience through appropriate financial integrity, accurate client reporting and timeous resolution of billing issues across the region
• Conduct regular CSAT surveys to monitor client satisfaction for the region
• Work closely with regional sales teams to provide premium service to our clients
• Real-time tracking of progress on outstanding regional client service incidents
• Ensure effective and efficient service escalation processes are in place regionally and central integration
• Be the overall regional custodian for customer engagement across the business
Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.
• Coaching and mentoring of direct reports to ensure staff motivation is high
• Ensure optimization of resources
• Ensure the effective management of diversity among employees in the region
• Identify staff training and development needs and implement necessary actions
• Manage and maintain relationships with internal stakeholders and external partners
• Manage the regional management team and ensure they perform at the highest level
• Overall responsibility for budgeting, and human resource management for the region
• Possess the authority; presence and integrity to command respect from colleagues and direct reports
• Provide clear direction and manage performance of the regional team
• Recruitment for the regional management team in consultation with the relevant functional executives
• Monitor the goals and objectives of the regional management team
• Manage the Regional Operations budget
• Prepare the operational budget, expense report and manage the cash book

Role Dependencies: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this
would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for.
Example HR Managers having to manage an IT function.
• Provide specialist advice to ad hoc projects and external initiatives as required
• Initiate and participate in projects as required
• Cross functional integration between departments

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Explore innovative ways to integrate the various departments consistently across the region
• Proactive communication regarding operations and strategy elements
• Apply market research in an optimal way to add as much value as possible to own and other areas of the business
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN performance
• Ensure continuous improvements at system, process and procedure level, in alignment with regional strategy
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Implement cost-saving activities
• Streamline the region in accordance to MTN strategy, economic conditions and market pressures in order to optimise revenue
• Network extensively and establish sound relationships with all stakeholders including external service providers and government officials
• Proactively encourage and maintain executive relationships
• Manage business intelligence to identify trends and risks for MTN
• Build brand credibility
• Structure and build key customer insight, and communicate this to the business via vertical strategy documents

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level
of impact.
• Geographic spread
• Changes in South African regulatory environment
• Fluctuations in the market
• Compliance and other laws and legislation
• Franchising legislation
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to customers
• Operational failures such as billing system and customer service inadequacies
• Incoming resources allocated incorrectly within segments
• Staff performance issues
• Difficult economic conditions
• Prescriptive regulatory environment impacting on solution development
• Retention of experienced staff and skills unavailability
• Internal and external fraud
• Mergers and acquisitions into MTN and channel
• Increasing pace of the business requiring fast turn-around times
• Integrity of MTN operational data
• Budgetary constraints that impact on the short and long term strategies that are being devised

Minimum Requirements – minimum necessary, and not the ideal / preferred should be included.
Education:
4 year Commercial/Business Degree
MBA/Masters in relevant field of study
Experience:
General Management experience in a commercial/telecommunications environment
Senior Management track record of 5 years or more; with at least 3 years within the telecommunications environment
Training:
n/a
Competencies
Knowledge:
Complex structures
Operational management
Marketing best practices and trends
Financial
ICT industry and benchmarking practices
Business Performance Management
Resource Management
Customer Satisfaction

Manager – MFS Third-Party Settlements.Fintech CEO’s Office

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

Mission/ Core purpose of the Job:
To manage the Mobile Financial Services commercial relationships with all third parties which includes the project management of the ECW/partner daily settlement files through Globalscape into the Money Map vendor reconciliation tool. The manager will be responsible for controlling the end-to-end settlement process, ECW configgurations and payments to third parties as well as revenue share agreement adherence and partner invoicing. All these duties are to be executed within budgetary constraints through continuous improvement and the coordination of available resources to best achieve organisational goals.

Context:
•   Operating in a commercial and financial environment with strict regulatory controls and processes.
•   Accounting strictly regulated by accounting standards (GAAP), IFRS, Company’s Act and legislation – a strong need for compliance
•   Highly dynamic and fluctuating Telecommunications industry
•   Within the legal and commercial environment of South Africa
•   Highly competitive market with new and established competitors
•   National and international trends within the industry
•   A high need for compliance
•   Operating within a service provider environment
•   Dynamic business environment
•   Well established MTN Brand
•   Development of business segment market within South Africa

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Task Complexity:
Strategic input
•   Contribute, challenge and identifying ways to fine tune procedures and their application within MFS to align with the overall business strategy
•   Analyse trends and highlight areas of the business that may be developed further, identifying opportunities and matching these to market opportunities
•   Influence decision making at operational level
•   Participate in the development of the first line operational management strategy to achieve operational efficiencies and while being cost effective
•   Offer input / judgments relevant to own technical expertise and experience

Revenue Share Agreement Management and Partner Invoicing
•   Be aware and up to date with the MFS product & development Division Roadmap and proactively prepare for the financial accounting ofall transactions with MTN Finance and as per current policy
•   Play a big part in negotiating the best commercial offering for MTN with all third parties
•   Ensure best gross margin, free cash flow and longest duration possible for third party funds to remain in MoMo ecosystem
•   Engage with MFS Legal to ensure that all financial terms and conditions are captured accurately in the final supplier agreements with the best commercial terms for MTN MFS
•   End to end management of all financial terms in third party agreements leading to payment/invoices to third party (Account payable / accounts receivable)
•   Best effort to be made in 3PP negotiations to always retain funds and settle within MoMo ecosystem. Only if all else fail should MFS settle outside of MoMo by way of bank accounts outside of MoMo.

Operational Processes
•   Contribute, challenge and identifying ways to fine tune procedures and their application within MFS
•   Influence decision making at operational level
•   Enhance and work with existing processes and procedures in such a way that operational efficiencies and performance are improved
•   Share experiences and knowledge of relevant work matters
•   Gather information and research to ensure delivery of results
•   Overcome obstacles encountered by using previously learned methods of solution; or report back, escalating through channels provided
•   Prioritize work to ensure deadlines are met.
•   Address problems and ensure an optimal balance between the responses to existing and arising situation
•   Sort, accumulate and analyze information about a particular situation / problem to assist with problem solving
•   Follow clear and linear procedures to find practical solutions to problems pertaining to reconciliations and payments
•   Base judgement predominantly on knowledge, skills and experience to solve problems

Reconciliation of accounts
•   Initial Chart of Accounts mapping project from ECW to MTN SA Financial system
•   Reconcile the Mobile Money Chart of Accounts (CoA) on daily, weekly monthly basis
•   Ensure daily reconciliation of Main Mobile Money Bank Trust accounts with Mobile Money e-money control account in ECW

Payments and e-cash management
•   Prepare cheque and Electronic Funds Transfer payments for authorization for timely payment of vendors. Vendors not on Mobile Money.
•   Daily e-money settlement with Mobile Money 3rd parties, in other words: Easypay bill payments
•   Daily e-money settlement with Mobile Money 3rd parties, in other words: International Remittance Partners
•   Reconcile e-cash, control and bank accounts to the General Ledger
•   Prepare journal input documentation for MTN SA Finance to process journals into the General Ledger
•   Compile balances and payments schedule (to assist in the management of e-money cash flow)
•   Sweep and transfer funds between Mobile Money revenue or fees accounts, commission accounts and control accounts

Process and Procedure Effectiveness
• Improve methods of carrying out work through on-the-job concrete experience
• Ensure that workflow continues without interruption

Reporting
•   Compile all information from MFS Group to compile regular reviews
•   Research and workshop of all drivers & assumptions (customer registration, transaction volume etc.)
•   Assist with Mobile Money Regulatory reporting
•   Manage SLA with all third parties
•   Prepare relevant information and data for reporting purposes, e.g. KPI reports
•   Compile monthly third-party settlement reports and presentations
•   Compile and prepare reports without compromising quality and accuracy.
•   Ensure all reporting deadlines are met.

Third-Party Operations & Settlements
•   End to end project management of 3PP implementation, IS deployment and testing of settlement requirements
•   Ensure ECW (Erisccon) has configured the MoMo platform as per legal agreement with realtime automated revenue share as far as possible
•   Ensure IS has included the settlement file requiements of both ECW and 3PP to be delivered daily to EVA via Globalscape
•   Ensure development of files have been performed and tested by the Money Map resources and toll so that daily transactional reconciliations can be performed by toll from day 1
•   Ensure that monthly reconciliation files are delivered by 3PP and ECW for calculating monthly revenue and cost for accounting purposes
•   Configure ECW and 3PP MoMo accounts for automated settlement into 3PP bank accounts
•   Ensure all FICA documentation of 3PP are stored safely for compliance and audit trial

Quality Management
•   Work consistently according to standards of accuracy, deadlines and formats
•   Identify processes and procedures where the quality of work may be improved
•   Understand the consequences of not maintaining quality focus and operate appropriately
•   Document quality standards
•   Ensure quality standards are implemented correctly. Report non-compliance

Customer Satisfaction / Customer Service
•   Deliver first time right service excellence
•   Pull data from the system in response to queries received for information
•   Consider the implications of actions to be taken for the customer / the effect of actions on the customer
•   Understand the immediate consequence and impact of activity on the customer
•   Gather important information regarding third-party issues and report to GM: Financial Operations
•   Respond to customer queries in line with set guidelines
•   Attend to and resolve all customer queries or escalate unresolved queries timeously

Project Management
•   Act as project manager for the ECW/partner daily settlement files through Globalscape into the Money Map vendor reconciliation tool
•   Develop and drive the execution of agreed projects
•   Drive the implementation, tracking, monitoring and compliance of Projects
•   Contract management in line with Procurement Policies
•   Co-ordinate project reporting
•   Ensure effective implementation of the integrated project management model
•   Risk management
•   Manage all initiatives involving third-party settlements and provide guidance to the MFS team in this regard

Business Analysis
•   Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
•   Identify ways to fine tune policies, processes and systems in line with changing work practices
•   Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
•   Design, Analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
•   Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
•   Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
•   Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:
•   Identify and develop process and systems improvements
•   Feed information through to relevant stakeholders regarding customer needs, opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
•   Suggests concrete ways to improve productivity, and improve value chain members utilisation
•   Strive to automate processes and procedures wherever possible
•   Apply market research in an optimal way to continually improve processes and procedures
•   Recommend creative and innovative solutions to enhance MTN SA’s performance
•   Establish sound relationships with all stakeholders
•   Encourage continuous service improvement
•   Implement cost-saving and revenue generating activities
•   Live the MTN Brand and its values

Role Complexity:
•   Ad hoc projects as required
Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent)
•   Support to the business.
•   Self starter. Use own initiative to resolve complex issues and do not wait for feedback sessions to make progress. Consult GM immediately for resulotion as speed of execution is critical.
•   Continuous innovative thought in order to improve/integrate new products and services into the network.
•   Appy research and development in an optimal way in order to add as much value as possible to all areas of the business.
•   Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
•   Recommend, to the GM: Financial Opertaions, innovative solutions to enhance MTN’s performance
•   Deploying resources in the most effective way
•   Make continuous improvements at system, process and procedure level
•   Proactively seek information on business issues which may affect the why in which strategies are operationalised.

Vulnerabilities (control span)
•   Correctness and accuracy of data (data integrity)
•   Data captured incorrectly
•   Missing documentation
•   Poor planning and coordination could impact on the success of events
•   Reliance on the stability and availability of systemsNon-achievement of turnaround times
•   Non-compliance to quality standards
•   Incorrect procedures implemented
•   Variations to work not detected quickly enough thereby impacting on quality / performance
•   Incorrect reports / report formats
•   Breach of confidentiality

Collaboration: Refers to formal and informal relationships
Responsibility towards:
•   Direct reports: None (Future planning underway due to workload of Division)
•   Key customers: Third Parties, MTN MFS IS department, Group, internal and external auditors; Reporting, Vendors
•   Key suppliers: Third Parties, Various MTN departments cost centre managers, Financial Planning, external Auditors, Banks and Creditors
•   Relations, etc.: Third Parties, MTN Reveneue Assurance, MTN Internal Audit, MTN Compliance, MTN Finance, UBank, Regulators

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment:
•   Compile reconciliations and make suggestions of write-offs and journals to be processed for account adjustments
•   Resolving queries on reconciliations within company policies and accounting principles relating to third parties, insurance and intercompany
•   Check validity of documents against policies and procedures for payments, before authorising same.
•   Suggest to IT to improve systems
•   All work is done according to practical, clearly structured work procedures
•   Make decisions to drive immediate response times
•   Use information to deliver in-built excellence
•   Make judgement calls to ensure front-line service delivery, quality and excellence
•   Prioritisation of work
•   Decisions made to minimise waste

Authorities:
• As per level of delegation

Minimum Requirements
Global Education Standards (5):
•   3 year Degree / Diploma in Financial Management / Accounting / Internal Auditing or related
•   Database Analytics knowledge
•   CA Advantageous
•   Fluent in English and one other official South African language.

Global Experience Standards (5):
• Minimum of 5 years’ experience in Finance; with experience in supervising/managing others
• Experience working in a medium to large organization

Training:
• Leadership Management courses

Competencies:
Head – Big Picture Focus (20)
•   Conceptual Thinker – Executes tactical plans to achieve strategic requirements
•   Problem Solver – Has the mental agility to identify and solve relevant business challenges
•   Improvement Driver – Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)
•   Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
•   Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•   Relationship Manager – Builds professional networks across teams through collaboration and cooperation

Hands – Results Focused (40)
• Results Achiever – Produces sustainable business results through ethical practices
• Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
• Flexible working hours based on tight deadlines and timelines
• Project driven environment

KPA Quality Standards
•   Reconciliation of accounts
•   Third-party settlements
•   Contrat negotiations with 3PP’s
•   Payments and e-cash management
•   Process and Procedure Effectiveness
•   Reporting
•   Quality Management
•   Customer Satisfaction / Customer Service
•   Project Management
•   Business Analysis

Click here to apply

All the best with your applications.

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