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- Payroll Administrator
- Maintenance Administrator (FliCape)
- Support Specialist (Contact Centre)
- Store Replenishment Analyst
- Accountant
- Pricing Data Analyst
- WFM Solutions Assistant
- SAP AUTHORIZATION ADMINISTRATOR II
- Network Engineering Lead
Payroll Administrator
| Job Details | |
| Closing Date | 2024/07/27 |
| Reference Number | SHO240627-6 |
| Job Title | Payroll Administrator |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
| Purpose of the Job | The purpose of the Payroll Administrator role is to provide support to the specific People function Portfolio by completing accurate and timeous administrative inputs, checks and document management / filing services to ensure that all People activities are recorded and traceable. The role also renders additional ad hoc support services as required within the function. |
| Job Advert Details | |
| Job Category | Human Resources |
| Job Objectives | Employee Centric DeliveryProviding administrative support across relevant People function according to People policies and procedures generally but also more specifically in the People function the portfolio delivers administrative services to.Adhering to legislative as required by the functional role.Escalating concerns or challenges immediately to ensure an efficient flow of work is maintained.Co-coordinating the resolution of queries related to the relevant People function, often communicating on behalf of others and delivering messages to third parties.Compiling and updating documents as required.Capturing, loading and processing of relevant documents on relevant systems.Maintaining filing and recording all required administration on systems for reference and auditing purposes.Making use of official templates and systems for correspondence, memo and related administrative activities.Updating and maintaining People data in accordance with data standards.Conducting general office and/or functional specific administration.Capturing and managing orders in the relevant systems where relevant within the function.Receiving stationery and supplying stationery as per order within the People function and as relevant.Maintaining stock levels and timeously place orders as required and relevant within the function.Liaising with external third parties if required in terms of the People processes within functional area.Ongoing screening of incoming correspondence and addressing according to level of priority for and within the relevant People function. Participating in projects and other adhoc activities like orientating new employees within the first week of joining, compiling lists of stakeholders etc.Ensuring work is completed according to the sequence required and agreed prioritisation.People (Self, Team & Organisational)Participating in, and aligning with the People team to deliver solutions and services to the business. Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued. Participating in various team activities that foster a wellness culture to ensure that the team team mentally, physically and emotionally feels supported. Participating in the enablement of a culture of open and transparent communication within the team.Financial, Reporting & BIEnsuring accuracy in data input and relevant reports as applicable to the functional area.Using official data sources to inform administrative outputs.Assisting with compiling basic reports for input to broader People requirements.Consolidating basic costs or data as required by the functional area.Governance & ComplianceEnsuring compliance with relevant labour relations frameworks and legislation. Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act. Managing the identification and mitigation of functional team and administrative risks. Future-Fit Participating in the integration and effective flow of work with other service areas and business. Identifying opportunities for continuous improvement in administrative delivery services. Suggesting or sharing ideas related to relevant administrative functional technology requirements where required. |
| Qualifications | Diploma in Administration or equivalent – (beneficial).Grade 12, National Senior Certificate – (essential). |
| Experience | +1 year in an administrative role with exposure to payroll – (essential).Experience within the FMCG, retail sector or similar – (preferred). |
| Knowledge and Skills | SAPHR LegislatureAdvanced Excel Skills |
Maintenance Administrator (FliCape)
| Job Details | |
| Closing Date | 2024/07/01 |
| Reference Number | SHO240624-3 |
| Job Title | Maintenance Administrator (FliCape) |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
| Purpose of the Job | The purpose of the Maintenance Administrator is to ensure the safe and efficient operation of our aircraft fleet by scheduling, coordinating, and managing all technical and financial activities in line with the South African aviation regulations. The role also involves managing a database of maintenance records, managing inventory, analyzing maintenance data, whilst collaborating with maintenance technicians, pilots, and other stakeholders to ensure that all maintenance tasks are completed on time and high quality standards to minimize aircraft downtime, reduce costs, and ensure the safety and reliability of our aircraft fleet to the highest value. The role also involves managing the financial operations of the Aviation company to ensure that all financial and operational information is provided accurately and timeously. The ideal candidate will have a keen attention to detail, excellent organizational skills, exceptional communication skills to work with different stakeholders, and knowledge of aircraft systems and maintenance protocols. |
| Job Advert Details | |
| Job Category | Other |
| Job Objectives | Technical Coordination • Schedule and coordinate all maintenance, inspections, and repairs for the aircraft fleet. • Ensure the timely completion of all mandated tasks and accurate documentation by working closely with maintenance technicians. • Monitor the progress of maintenance activities and provide timely updates to relevant stakeholders. • Stay up to date with South African aviation regulations, guidelines, and industry best practices to ensure that all maintenance activities adhere to local standards. • Maintain meticulous records of all maintenance operations to meet regulatory obligations. • Manage a comprehensive database of maintenance records, service histories, and inspection reports for each aircraft. • Act as a bridge between maintenance technicians, pilots, and management to ensure open communication of maintenance schedules, priorities, and updates. • Collaborate with external suppliers and vendors to secure aircraft parts and maintenance services. • Manage the inventory of aircraft components, tools, and equipment. • Analyze maintenance data to identify trends, areas for improvement, and opportunities to reduce aircraft downtime. • Contribute to the formulation and management of the maintenance budget to ensure that expenditures align with approved allocations. Financial Administration • Assist with daily financial operations, including accounts payable and receivable. • Assist with the preparation of financial and operational reports for management. • Work collaboratively with other teams to ensure financial information is integrated into decisionmaking processes. • Preparation of financial documentation, such as invoices, contracts, and purchase orders |
| Qualifications | A degree or certification in aviation management or related fields – (beneficial). Certification in finance, accounting, or a related field – (desirable). |
| Experience | +3 years’ experience in aviation maintenance administration – (essential). |
| Knowledge and Skills | Proficiency in using maintenance management software, databases, and Microsoft Office Suite -(essential) Familiarity with South African aviation regulations and their implications on maintenance activities – (essential) Strong analytical skills to derive insights from maintenance data – (desirable) |
Support Specialist (Contact Centre)
| Job Details | |
| Closing Date | 2024/07/04 |
| Reference Number | SHO240627-2 |
| Job Title | Support Specialist (Contact Centre) |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
| Purpose of the Job | The purpose of the Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive, comprehensive administrative support and logistical coordination services to the Customer Experience team (general office management). |
| Job Advert Details | |
| Job Category | Customer Service |
| Job Objectives | Administrative Support: Provide comprehensive administrative support, including calendar management, travel arrangements, and meeting coordination. Manage all inbound calls for Head of Department. Prepare documents, reports, and presentations for internal and external communications. Manage confidential and sensitive information with discretion. The role undertakes several ad hoc activities as determined by the Head of Contact Centre & Experience. This role requires a high level of independent thinking and initiative to manage an unpredictable environment with multiple priorities. People support: To ensure that our people come first, this role engages on several levels to ensure effective communication and integration of the team as directed by the Contact Centre leadership team. Managing all equipment orders, logging incidents with IT and arranging equipment repairs. Administrate the onboarding and offboarding of new staff including equipment handover or returns, staff biometric bookings with HR, and induction training. Ensure new employees have all their required resources and systems set up including IT equipment and stationery, email accounts, teams and mailer groups. Payroll support: Time and attendance registers and controls as deemed necessary by the team (registers, usage reports etc.). Submission of registers to payroll and management of any queries related to payroll. Managing leave and drawing leave reports to consolidate leave submitted against registers. Event and Program Coordination: Coordinate events, programs, and team-building exercises, including planning logistics, coordinating invitations, and managing event budgets. Assist in organizing training sessions, workshops, and knowledge sharing activities. Relationship Building and Communication: Collaborate with other executive support specialists to support cross-functional initiatives and promote collaboration. As a key participant in achieving our customer centricity ambitions, the role often facilitates activities and correspondence between various stakeholders including customers and functional teams across the Group. Given the context and positioning of this role, the role often serves as a representative and ambassador of the Brand. The role serves cross-functionally, collaborating on business-as-usual activities, project, and other executive reporting requirements. Managing the front desk security and welcoming of all visitors Reporting and record keeping: The role aims at excellence in collecting, consolidating, and visually representing information in innovative and effective ways.This requires a creative mindset and input, skilled communication (written and verbal). The role is responsible for taking minutes in all management meetings for inclusion in executive and management reporting. The role is responsible for maintaining all financial records for invoices, quotes and budget related activities to ensure that budgets and expenses are correctly managed and allocated by the finance department. Facilities management: Office coordination, procurement of office supplies and staff refreshments. Managing all department equipment orders and record keeping of all assets. Managing tea attendants and cleaning staff to ensure the office is maintained across the seven-day work week. Managing all repairs and maintenance issues. Managing access control and security related tasks for the office. In supporting the operational teams, the role facilitates, and coordinates transport schedules Employee wellness initiatives and Health & Safety orientated activities to be a valuable support to the leadership team in achieving wellness and motivating staff to participate in various activities to boost morale and engagement. |
| Qualifications | Degree/Diploma or Courses in Executive Support, Communications, Business, Office Management, or a related field – (beneficial). |
| Experience | Essential +3 years’ experience in an Executive Assistant/ Support Specialist / Office Coordination capacity providing support to a large team on a diverse range of administrative and facilitation related activities, or similar role. Exposure to interacting with a multiple and diverse stakeholders. Desired Experience in SAP finance and procurement systems. Experience in a retail / contact centre environment. Experience in a listed company, Group context. Experience working in a customer service environment(. |
| Knowledge and Skills | Essential Strong proficiency in Microsoft Office 365, including SharePoint Online. |
Store Replenishment Analyst
| Job Details | |
| Closing Date | 2024/07/02 |
| Reference Number | SHO240519-2 |
| Job Title | Store Replenishment Analyst |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Free State |
| Location – Town or City | Bloemfontein |
| Purpose of the Job | The Replenishment Analyst will be responsible for strategizing on replenishment through current and historical trend analysis in order to maximize sales, reduce waste, optimize inventory turns and improve gross margins. The successful candidate will establish and maintain key internal and external stakeholder relations to enable the replenishment function to embed a customer centric culture. |
| Job Advert Details | |
| Job Category | Logistics |
| Job Objectives | Meet or exceed KPIs through proactive planning and timeous execution. Data tracking, monitoring and analysis. Analyzing inventory to increase or decrease forecast-based inventory levels. Support advertising efforts by assuring 100% stock availability on shelf. Leverage supply chain strategy to optimize sales and inventory effectiveness on a SKU level. Strategy adjustments to align with divisional and regional teams. Support store operations with all replenishment related queries and issues. Internal and external stakeholder management, including presenting and reporting on strategy. Develop and maintain Weekly KPI and Ad-hoc reports. Demonstrate collaborative approach to solve issues and strategically design joint action plans. Fostering a culture of collaboration, continuous improvement and customer service. |
| Qualifications | Degree in Business Sciences/ Logistics, Supply Chain or Relevant Experience in Replenishment/ Supply Chain (3+ Years) |
| Experience | Experience in Replenishment/ Supply Chain (3+ Years) |
| Knowledge and Skills | Self-starter that takes initiative with a willingness to learn and adapt in an ever-changing environment. Strong numerical and analytical aptitude and high proficiency in interpreting large data sets. Strong ability to grasp complex concepts and understand the “bigger picture”. Demonstrated ability to work unsupervised and under pressure. Demonstrated communication, collaboration and leadership skills. Knowledge of the functions that support supply chain • 4Ps model (Product; Price; Promotion; Place). Knowledge of FMCG / perishables stock handling principles (includes cold chain). Experience with using SAP. Proficient in analytical tools (Excel, SAP Self Service). Experience with JDA Blue Yonder (Advantageous). |
Accountant
| Job Details | |
| Closing Date | 2024/07/03 |
| Reference Number | SHO240628-1 |
| Job Title | Accountant |
| Job Type | Contract/Fixed Term |
| Location – Country | South Africa |
| Location – Province | Gauteng |
| Location – Town or City | Centurion |
| Purpose of the Job | Ensure adherence to internal controls.Assist with month end, year end and audit queries.Supervise the financial clerks to ensure that the correct processes are followed and completed timeously and accurately.Assist with budgetting, stock take and overall stock management.Assist with overview of new costs related to the extension and new sites.Costings workings and allocations to other facilities within the Inland Supply Chain Division.Assisting the Finance manager with monthly, weekly and annual reports.Assisting the Finance manager with capex, expenses and overall maintenance management and vetting quotes sent by Facilities department.Be the first reliable approver for expenses before Finance manager does final sign offs.Any ad hoc queries. |
| Job Advert Details | |
| Job Category | Finance |
| Job Objectives | Ensure adherence to internal controls.Assist with month end, year end and audit queries.Supervise the financial clerks to ensure that the correct processes are followed and completed timeously and accurately.Assist with budgetting, stock take and overall stock management.Assist with overview of new costs related to the extension and new sites.Costings workings and allocations to other facilities within the Inland Supply Chain Division.Assisting the Finance manager with monthly, weekly and annual reports.Assisting the Finance manager with capex, expenses and overall maintenance management and vetting quotes sent by Facilities department.Be the first reliable approver for expenses before Finance manager does final sign offs.Any ad hoc queries. |
| Qualifications | BCom Degree in Finance or equivalent |
| Experience | Minimum three years Finance related experience. |
| Knowledge and Skills | Deciding and initiating actionRelating and networkingPersuading and influencingPresenting and communicating information professionallyAnalysing dataLeading and SupervisingAdapting and responding to changeCoping with pressure and setbacksIntermediate to advanced excel knowledgeSAP and basic understanding of Distribution Centre operations |
Pricing Data Analyst
| Job Details | |
| Closing Date | 2024/07/08 |
| Reference Number | SHO240624-2 |
| Job Title | Pricing Data Analyst |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
| Purpose of the Job | The purpose of the Data Analyst role is to perform and build analysis of pricing developments and offerings and translate these into meaningful analytics and actionable insights to support the category management team meet its commercial and revenue goals and targets. The role gathers, consolidates and analyses relatively complex data, data sources and datasets to produce insights, predictions, recommendations and reports to optimise pricing strategies, whilst supporting the Category Insights team with ad hoc reporting and providing input to analytics tool development, monitoring, utilisation and training. |
| Job Advert Details | |
| Job Category | Food Service |
| Job Objectives | Data and Competitor Analysis and Pricing StrategyAssist the Category Insights Manager in creating reports and re-calculating metrics including competitor analysis, category roles, Key Value Items (KVIs), and target price indices to provide insights on market trends and customer behavior. Assist the Category Insights Manager in creating and updating tool files from pricing strategy refresh (I.e., category role mappings, item roles, KVIs, target price indices etc.) to ensure that ensure that the pricing strategy remains up-to-date and reflects changes in market trends and consumer behavior. Assist the Category Insights Manager in coordinating with Analytical Engineer on competitor data source updates (e.g., if competitor is added/removed) to ensure that the data used for competitive analysis remains current and accurate. Item Relationships SupportMonitor updates related to the relationships of new Stock Keeping Units (SKUs), updated SKUs, incorrect item relationships, and dead/delisted SKUs in SAP. Manage the follow-up process, which includes reviews of new SKUs that are not timely. Organise and run weekly meetings with tool core team (Support Specialist, Category Specialists etc.) to discuss updates and ensure overall alignment on dependencies. Provide ad-hoc assistance and expertise to Category Specialists on item relationship updates upon request. Investigate “incorrect item relationships” flagged by Buyers in overrides and notify Master Data team if SAP data is incorrect to support smooth and efficient operations. Own and conduct quarterly clean-up of input sheets. Tool Development, Monitoring, Utilisation and TrainingSupport the Category Insights Manager by creating monthly tool usage reports to help identify Buyers/categories with high percentage overrides. Support buying teams on creating plans, monitoring new plans, and investigating overrides. Provide input to new functionality developments on the tool. Support the definition of tool training materials, training schedules, and engagements with Buyers in collaboration with Trainers and Category Insights Manager. Ad hoc SupportSupport the Category Insights Manager and the Head of Category Management in handling exceptions (e.g., generating weekly reports, support meetings). |
| Qualifications | Bachelor’s degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems or a related field – (Essential). |
| Experience | +1 years’ experience in a Data Analyst or similar role, solving business and technology problems through applying data analysis techniques within a fast-paced environment – (essential). Experience applying data mining, modelling and mathematical and/or statistical concepts and methodology to support strategic business objectives – (essential). Experience in a retail, commercial or IT environment – (highly desired). |
| Knowledge and Skills | Knowledge of SQL, Python and data analysis toolkits – (essential).Strong proficiency in MS Office 365 with advanced Excel skills – (essential). |
WFM Solutions Assistant
| Job Details | |
| Closing Date | 2024/07/05 |
| Reference Number | SHO240628-4 |
| Job Title | WFM Solutions Assistant |
| Job Type | Contract/Fixed Term |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Cape Town |
| Purpose of the Job | The WFM Solutions Assistant is responsible for assisting the Group People Productivity team in the delivery of WFM solutions for the organization. The primary responsibilities of this role include schedule generation for stores, resolution of WFM related queries, productivity data capture and maintenance, and overtime schedule capture. The WFM Solutions Assistant will support the design and implementation of cost reduction strategies and generate routine and ad hoc productivity reports, dashboards, and presentations. The WFM Solutions Assistant will manage themselves to deliver solutions and services to the business and participate in enabling an innovative, agile, and employee-centric culture within the Group Productivity team. They will also participate in the enablement of an employee wellness culture and open and transparent communication culture. |
| Job Advert Details | |
| Job Category | Human Resources |
| Job Objectives | Assisting with the generation of schedules for stores. Assisting with the resolution of all WFM related queries. Maintaining productivity information of applicable systems and databases. Assisting with capturing and processing of productivity and other related data. Capturing overtime schedules. Supporting the design and implementation of cost reduction strategies. Managing self to deliver solutions and services to the business. Participating in the enablement of an innovative, agile, and employee-centric culture. Participating in the enablement of an employee wellness culture. Participating in the enablement of a culture of open and transparent communication. Generating routine and ad hoc productivity reports, dashboards, and presentations. Operating within the Group People Productivity budget. Ensuring adherence to Group People Productivity governance structures, policies, processes, frameworks, and procedures. Ensuring compliance with organizational and legislative governance frameworks, legislation, and standards. Identifying and mitigating WFM risks. Participating in the integration and effective flow of work with other solution areas and business. Identifying opportunities for continuous improvement in Group People Productivity and WFM processes. |
| Qualifications | Vocational, Diploma, or Degree in business management or equivalent |
| Experience | 1-3 years in a Specialist: WFM Solutions or equivalent role- (essential). Exposure to statutory requirements, applying and monitoring relevant laws, regulations, and best practices as they relate to WFM Solutions. Knowledge of HR policies, procedures, legislation, and regulations – (essential).Proven track record of delivering WFM solutions – (essential). |
| Knowledge and Skills | Collaboration & Support – Supports cross-functional teamwork by sharing information and providing assistance. Develops positive relationships with stakeholders to enable efficient service delivery. Responds promptly to inquiries and requests, demonstrating a helpful and solution oriented attitude. Process & Technology – Demonstrates working knowledge of WFM processes, tools, and systems. Troubleshoots basic issues and provides user guidance on WFM solutions. Data Gathering & Reporting – Collects and organizes WFM data to generate standard reports and dashboards. Ensures data accuracy and integrity. Operational Coordination – Assists in the day-to-day coordination of WFM activities. Follows instructions and helps monitor performance against goals. Adaptability & Agility – Embraces process improvements and changes to WFM systems. Maintains a positive attitude and provides constructive feedback. Attention to Detail – Maintains a high level of accuracy and thoroughness when collecting, inputting, and verifying WFM data Follows established procedures and guidelines to ensure compliance and consistency in WFM processes. Carefully reviews work outputs to identify and correct errors or discrepancies. Problem-Solving & Troubleshooting – Demonstrates an analytical mindset to diagnose and resolve basic WFM-related issues. Applies logical, step-by-step approaches to identify the root cause of problems. Utilises available resources and tools to research solutions and implement corrective actions. Effective Communication – Communicates clearly and concisely, both verbally and in writing, to convey WFM-related information. Tailors communication style and content to meet the needs of diverse stakeholders. Actively listens to understand requirements, concerns, and feedback, and responds accordingly. Business Understanding – Understands how WFM solutions support the organization’s operational needs. Contributes to the implementation of WFM initiatives. Continuous Learning – Stays up to date on WFM-related tools, technologies, and best practices. Identifies opportunities for personal development and process enhancements. Compliance & Ethics – Adheres to WFM-specific policies, procedures, and ethical standards. Escalates non-compliance issues to appropriate personnel. |
SAP AUTHORIZATION ADMINISTRATOR II
| Job Details | |
| Closing Date | 2024/07/05 |
| Reference Number | SHO240628-3 |
| Job Title | SAP AUTHORIZATION ADMINISTRATOR II |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
| Purpose of the Job | To design, build, test and maintain authorisation roles to meet business requirements To execute the agreed SAP Access Control principles and processesas designed. To analyse and solve risks related to SAP authorisation To design future authorisation concepts for Shoprite |
| Job Advert Details | |
| Job Category | IT |
| Job Objectives | To design, build, test and maintain authorisation roles to meet business requirements: Design, implement and maintain the provisioning processes and workflows based on the requirements from the Business Owners and Business Process Experts. Testing and transport of the processes and workflows to the Access Control production environment. Import roles from backend systems and maintain role related information. Final gatekeeper for approved requests that contain conflicts. Engaging with Business Process Experts to resolve conflicts in requests. Exception handling and managing of aged requests. Manage Superuser roles and privileges – Design, implement and maintain the firefighters and the assignment of their relevant roles. – Testing and transport of the firefighter configuration to the Access Control production environment. – Initiate firefighter role creation in the underlying SAP systems. – Design, implement and maintain SAP roles and profiles for the system according to industry best practices and standards (e.g. position based roles). – Trigger organisational alignment to comply with audit and security requirements. To execute the agreed SAP Access Control principles and processes as designed: Configuration of the Access Control solution. Provide support for Business Process Experts, Business Owners and End Users. Monitor the Access Control solution and ensure smooth operation. Schedule and monitor background jobs. Administer User management for SAP Access Control in the SAP User Management Engine. Engage with Business Process Experts to ensure a high quality ruleset.To analyse and solve risks related to SAP authorisation: Design, implement and maintain the Access Control ruleset, including mitigating controls, based on the requirements from the Business Owners and Business Process Experts. Testing and transport of the ruleset to the Access Control production environment. Advise developers on proper security mechanisms and controls in SAP processes.To design future authorisation concepts for Shoprite: Conduct research regarding best practice for authorisation and access control. Conduct audit reviews to evaluate Shoprite’s environment. Recommend changes to authorisation practices and procedures based on information gathered. Implement approved changes and adapt authorisation processes & rulesets in the SAP environment. |
| Qualifications | Matric / Grade 12 Tertiary qualification |
| Experience | 4+ Years in Sap Authorization GRC Knowledge 1 Year in Change Control General IT experience Auditing Security and governance |
| Knowledge and Skills | Auditing IT Security SAP Security and Authorisations Working on Remedy/Helix Following change control methodologies |
Network Engineering Lead
| Job Details | |
| Closing Date | 2024/07/04 |
| Reference Number | SHO240620-3 |
| Job Title | Network Engineering Lead |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell, Cape Town |
| Purpose of the Job | The purpose of the Lead Network Engineer is to play a lead specialist role in the setting up, developing, and maintaining computer networks within the organisation. This role is applying in-depth expert level knowledge of technical support to manage and lead user support and the troubleshooting and resolution of network problems and client queries, and efficiently configure, test, monitor and control the performance, status, and maintenance of computer networks within the organisation. This role will be responsible for managing incidents of high complexity, conduct advanced and complicated tasks, and provides resolution to a diverse range of complex problems. The role uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise to achieve the desired outcomes, while coaching and mentoring team members across functions. This role further coordinates and liaises with vendors and internal teams to monitor the installation and integration of network and security technologies including support for escalated incident resolutions. |
| Job Advert Details | |
| Job Category | IT |
| Job Objectives | Capacity and Performance management: Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with service providers. Work closely with Network Architect to develop future networks Manage multiple small and large-scale technology deployments – Planning activities and projects well in advance and considering possible change circumstances. Contribute to change management process by ensuring that all changes are assessed for their impact on capacity and performance and attending change meetings when appropriate Assist with capacity management and audit of all Networks and Security within the group Understanding the current usage of the infrastructure and IT services, and the maximum capacity of each component Analysis of usage and performance data, and reporting on Service and Component performance against targets contained in SLAs Develop and modify capacity management reports Participate in the acceptance, on-boarding and early life support of new services. Support the design, agreement and implementation of the relevant service model standards and processes across all relevant suppliers. Manage and maintain capacity and network management tools (CA Performance Center, NFA, Velocloud Orchestrator). Network equipment monitoring: Ensure that the network equipment deployed is being monitored by Spectrum, Performance Manager and NFA. Work closely with the vendors to ensure that the network setup performs optimally, including the up/down parameter configurations on the network equipment for monitoring purposes. Continually monitor for high link utilisation and take appropriate proactive actions. Ensure that Shoprite monitoring requirements are implemented and maintained by vendors. Perform failover testing with vendors when required. Execute configurations and pre-builds for network and data solutions prior to installation, and ensure continuous service on all network services Identify problems and errors before they impact a user’s service.Network incident management: Provide technical support on any networking related incidents according to established Service Level Agreements (SLA) and support priority guidelines as set out by the department, and ensure the client is informed within the various support stages. Understand and adhere to the different levels of authority of users and accompanying SLA’s Assist with network related training and/or guidance for 1st and 2nd line technicians where required. Communicate with other teams and clients for extending support. Incident Management & Technical Support – Provide 3rd level support to complex incidents, request and identify the root cause of incidents and problems – Provide technical support queries regarding network services, determining the root cause of the problems, implementing corrective measures, and utilising applicable tools to monitor network performance and prevent further recurrence. – Provide remote troubleshooting and fault finding if problems occur. – Conduct data network fault investigations in local and wide area environments using information from multiple sources. – Identify and manage or escalate as appropriate capacity service risks and issues when they arise. – Update tickets with resolution task performed.Vendor Management: Liaise and Manage Third Party vendors to perform installations and resolve incidents or maintenance or upgrades. Ensure that the vendors comply with the installation standards, including the installation and configuration of network devices as part of rollout projects according to service level agreements. Ensure efficient support, resolve, and provide feedback on any escalated incidents/queries. Assist vendors with onsite contacts when required.Planning and management of network changes: Adhere to Shoprite change management process guidelines to manage changes. Apply technical specialist knowledge to properly understand and communicate the impact of changes for the business and users. Ensure changes implemented by vendors are sound and tested thoroughly. |
| Qualifications | Degree or Diploma in IT computer networking, electronics or equivalent. Relevant network infrastructure certificates such as: – Cisco (CCNP). – CCDP (Design). – F5. – Fortigate Firewall – Cisco Data Centre Switching – Large Scale Wireless Tecnologies |
| Experience | 3-5 years’ experience in a Senior Network Engineering role or similar, with in-depth specialist experience implementing, efficiently supporting, and managing large scale and complex network infrastructure. +10 years’ experience working in IT systems or IT operations in a large-scale network engineering environment. Extensive experience managing vendor relationships within the context of network infrastructure technology supply and support services. |
| Knowledge and Skills | Advanced knowledge and experience with the setting up, configuring and supporting network topologies and Security. – (essential). Strong proficiency in Microsoft Office 365. Experience in a retail, commercial or IT environment. Experience working in an Agile environment. Knowledge of and practical experience with: – Distribution Centres – Working with ISE – Enterprise Wireless Technologies – Working with Data Centre Networks – Enterprise Monitoring – Understanding Protocols such as (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP and other web-based protocols) – Enterprise-scale LAN systems (STP, VTP, Port-channel, Trunking, VLANs, VACL’s, Stacking) – Networking technologies, principles and protocols based on OSI model, TCP/IP, UDP, IP addressing, and MAC addresses etc. – Enterprise Wi-Fi technologies – High Level Understanding of Routing Protocols such as (EIGRP, OSPF and BGP) – Incident management systems Knowledge of and exposure to: – Networking Technologies (/Data Centre) – Firewall Security – Wireless Technologies – BIG-IP F5 Load Balancing Technologies Knowledge of and exposure to: – Managing Small to Medium Projects/Installs – Familiar with Service Delivery life cycle – ITIL / Cabling Standards / ITSM (Helix) / Logic MonitorStrong technical aptitude with a passion and excitement for engineering infrastructure systems, new technologies and solutions and its range of possibilities, applications and value for the business. Critical thinker – Able to collect, organise and assimilate disparate, multiple, and complex pieces of data to arrive at optimal solutions and embed the right structures. Demonstrates an understanding of how one issue may be a part of a much larger system. Takes Initiative – proactively decides and act without relying on the direction of others or with minimal guidance. Able to promote self-directed behaviour in team members. High level of self-motivation and drive to meet and exceed on goals and expectations and engage and energise others to deliver on expectations. Comfortable taking decisions and dealing with a range of problem-solving challenges independently. Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning, and execution. Is diligent and vigilantly watches over work processes, tasks, and outputs to ensure accuracy while independently actioning and correcting any quality concerns. Strong communicator and presenter – Inspire commitment. Can confidently explain and simplify complex technical concepts and their real-world advantages/disadvantages to a diverse business audience. Collaborative partner – Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders. Leadership skills – Natural leader with the ability to easily establish trust-based relationships. Coaches and mentors’ others to deliver end-to-end business solutions in a collaborative and professional manner. Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast moving environment. Enjoys challenging work and has the proven ability to effectively adapt to and manage change. Is curious and adaptable, finds agile and rapid ways of answering business questions and implementing solutions fast. Passionate about continuous learning and self-develop – Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to be an excellent resource to meet the customer’s needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform the job more effectively. Creating & Conceptualising – Learning and Researching – Actively seeks out new information and understanding through dedicated research and learning efforts. Demonstrates innovative thinking and the ability to conceptualise new ideas based on acquired knowledge. |
All the best with your applications.
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