Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

1. Reservations Agent : Groups
2. Financial Accountant
3. Special Projects Administr
4. Commis Chef
5. Gaming Technical Shift Manager
6. Assistant Project Accountant
7. International Sales & Marketing Manager (Region)
8. Gaming Technician

Reservations Agent : Groups

Job Purpose

The Reservations Agent: Groups is responsible for the allocation of rooms and completion of individual profiles into the reservations system for groups and conferencing guests visiting the resort to complete the accommodation booking process; this includes finalising rooming lists, any changes, cancellations and additions to group bookings. In addition the agent will be responsible for providing exceptional and professional services in supporting the individual reservation process and supporting the activities within the Sun City call centre operations as required (including inbound calls and individual reservation bookings), in line with Company procedures and service standards.

Education

• Grade 12
• 3-Year Hotel School Diploma is an advantage

Experience

• 2-3 Years’ experience in the hospitality or service industry in a front office; reservations, switchboard or call centre environment

Skills and Knowledge

• Accommodation pricing structures
• Rooms Product knowledge
• Reservations
• Proficient MS Office skills; Opera Sales and Catering, PMS
• Working knowledge of Opera suite
• Selling skills
• Business unit facilities knowledge
• Listening
• Telephone skills
• Working knowledge of Genesys PureCloud, ProfitRoom

Key Performance Areas

• Capture information and any necessary changes to complete accommodation reservations for individuals, groups / conferencing guests in the system accurately and efficiently 
• Input and amend rooming lists in the system per business unit • Upload and input market codes, source codes, nationalities and rates correctly into the system
•  Route and capture special requests on system bookings
• Balance blocks after the rooming lists have been captured in the system
• Update the system with any changes, additions or cancellations as required
• Send System generated confirmation letters and rooming lists to the Clients / Operations Team
• Pull reports from PMS and ORS – reservations, including arrivals, stats, rooming lists, reservations audit, profit room amendments and cancellations
• Support the call centre in answering overflow calls received by the business unit in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice) in line with standard operating procedures
• Direct client calls to the correct destination (department / person) through correct screening / questioning techniques
• Upsell on bookings to achieve best available rates on individual / leisure booking requests; and convert calls to bookings / reservations where relevant
• Provide accurate resort information (including promotion information, functions, facilities, etc.) to guests, educating customers on business unit facilities, products and current promotions • Deal with queries from guests, escalating or transferring any issues where necessary
•  Respond and manage resort booking requests by eliciting the necessary information from guests to complete and confirm bookings for resort accommodation stays across the Sun City resort accurately and efficiently
• Compile and communicate confirmation letters to clients and operations team, as per booking requirements
• Report and monitor prompt response issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction during their stay
• Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the brand of the Company Follow up on all outstanding rooming lists and payments
• Send System generated rooming lists to the Clients / Operations Team 
• Pull reports from PMS and ORS – reservations, including arrivals, stats, rooming lists, reservations audit, profit room amendments and cancellations • Complete handover reports and files

Financial Accountant

Job Purpose

The Financial Accountant will be responsible to prepare, process and deliver financial, transactional and accounting processes (budgets, forecasts), the reconciliation of expenses, and the reporting of financial accounts for all support services departments across the resort, in line with Company standards, regulations and legislation, with specific regard to streamlining costs and improving financial operating standards.

Education

B Com Accounting 

Experience

• At least 5 years’ experience in a general financial accounting environment including min 2 years’ experience in project finance
• Experience in Cognos reporting tool and IFS ERP system.
• Strong understanding of financial regulations and the legislative environment

Skills and Knowledge

• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Financial reporting
• Computer Proficiency in MS Office (Advanced Excel); Cognos or similar, IFS (advantage)
• Business acumen
• Numerical skills (calculations)
• Full understanding of the budgeting and forecasting process
• Keep abreast of new developments in the financial and tax fields

Key Performance Areas

• Complete monthly accounting activities and reporting for all support services departments on the resort, to ensure the financial costs and position of these departments are accurate, up-to-date and complete
• Monitor accounts to ensure that all charges and expenses, including intercompany, have been accounted for accurately and timeously.
• Compile, monitor and review monthly, quarterly and annual Budgets and forecasting reports
• Track expenses in line with budgets; and ensure these are accurately accounted for; investigating unusual variances relative to budget and previous year
• Prepare and upload monthly accrual and adjustment schedules
• Prepare monthly financial reports for cost centers, intercompany and projects, with relevant commentary.
• Support HODs in compiling annual budgets, quarterly forecasts & controls within stipulated deadlines
• Consolidate departmental budgets into a budget to be approved and uploaded into the ERP system
• Make value-add recommendations for cost savings, based on financial information and evaluating proposed projects
• Co-ordinate month end and year end activities for these departments
• Participate and provide input for internal and external financial audits
• Assist with annual financial statements
• Oversee the completion of stock control processes for the respective areas in the portfolio
• Request invoices to be created from SSC and distribute to concessionaires, rebates, sponsors, sundry
• Request disposals, scrappings, impairments, revaluations of fixed assets
• Request vouchers to be processed by SSC
• Assist with departmental Capex requirements
• Manage query department staff to ensure that department is performing optimally and to agreed KPIs’
• Facilitate performance contracting and the development of IDPs for relevant staff within the query resolution department
• Monitor the invoice control function to ensure that this executed with minimal delays
• Monitor all query workflows and ensure they are routed to the correct department, responding to first line queries where appropriate.
• Monitor the Kofax and scanning of relevant paperwork to SSC for resolution of queries
• Monitor and review the Creditors age analysis to highlight long outstanding balances, unusual balances, etc
• Review weekly SSC payments forecast detail for accuracy, reasonableness and to ensure that any agreed payments actually reflect on the forecast 
• Approve purchase requisitions and purchase orders for accounts of these departments
• Monitor purchase orders and submission of invoices for payment
• Capture expense claims for employees within these departments
• Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties as required

Special Projects Administr

Job Purpose

Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and delivery of business objectives, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.

The Special Projects Administrator will be responsible for providing a wide range of administrative, project, and transactional support of a responsible, confidential and complex nature to support SunBet’s special projects and retail teams in order to ensure a seamless and consistent delivery to all clients, internal and external stakeholders. This will include administration around setting up and launching of retail betting shops, co-ordinating required site compliance notices and ensuring all preparation is finalised for regulatory audits and inspections to ensure a smooth and accurate delivery of retail product and services in line with SunBet’s objectives and relevant policy, procedures and compliance standards. In addition the role will co-ordinate logistics and agree terms with various service providers such as retail property management companies with regards to promotional activations being run by SunBet’s mobile promotions teams.

This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

Education

• 3-Year Diploma / Degree in Business Management / Compliance / Project Management

Experience

• 1-2 experience in project co-ordination, audit or business administration
• Strong understanding of business operations

Skills and Knowledge

• Checking
• Collecting & Evaluating information (analysing, conceptualising)
• Contextual reasoning
• Managing customer & Stakeholder relationships
• Influencing & Asserting
• Managing risks / Following instructions
• Measuring Results
• Integrating (Connecting; Consulting; Collaborating; Resolving conflict)
• Interest in sports betting
• Project co-ordination
• Clerical administration tasks
• Computer literacy – MS Office
• English Verbal and Written communication skills
• Sports betting and gaming play management system knowledge
• Knowledge on roaming networks and sim control
• Demonstrating Integrity

Key Performance Areas

• Co-ordinate and track operational and special project activities, ensuring logistics and stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project activities in line with established frameworks, tools and legislative requirements (including e.g. Business development projects, Retail expansion projects, and the SunBet-SunSlots LPM partnership).
• Co-ordinate internal audit activities with site retail operators to assess compliance in outlets against Gaming Board regulatory requirements ensuring the integrity of online gaming operations and safeguarding customer information while actively monitoring for any suspicious activities and behaviours
• Keep up to date with SunBet product knowledge and all client-facing technology within the retail operations
• Co-ordinate the collection of data for retail cash players from various retail operations, and compile a trend analysis to understand and report on player preferences and activities in order to share with management.
• Provide input into remedial actions or activities based on results e.g. promotion activations; betting events; compliance process flows, etc.
• Monitor retail outlets, equipment and resources and report issues related to network (connectivity/access/roaming/sim card etc), escalating challenges if necessary
• Monitor marketing collateral in retail outlets to ensure these are aligned with the SunBet brand and CI
• Utilise knowledge of sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution as required when visiting retail properties
• Compile and distribute on-site activation schedules for promoters attending activations at various promotion venues
• Roster and schedule mobile promoter teams for various activations, ensuring there is sufficient coverage per shift
• Communicate with stakeholders, clients, and visitors around activation requirements
• Book activation venues and plan logistics according to requirements – number of people, equipment, times, access to floor, refreshments, etc.
• Troubleshoot and resolve customer issues related to the online betting platforms, mobile applications, and other digital tools, routing and escalating technical problems to the appropriate teams while ensuring timely follow-up and resolution
• Maintain comprehensive and accurate records of customer interactions, issues, and resolutions contributing to the ongoing improvement of customer service processes, procedures, and knowledge base

Commis Chef

Job Purpose

Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s

operational excellence standards, procedural compliance and customer experience expectations

Education

1-Year Culinary Certification or equivalent national qualification in culinary skills at Certificate level

Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

6 months experience in culinary operation

Skills and Knowledge

Technical competencies

E usage and storage

Culinary Product Knowledge

Cooking Methodology

Legislation – food safety standards & regulations

Environmental and sustainability standards

Knife skills

Waste management

Stock control

Basic Computer Skills

Core behavioural competencies

Team Co-operation

Dealing with customers – coping with rudeness,

preparation of food

Judgement through the senses viz aroma, taste,

colour, texture

Using culinary and kitchen equipment

Following instructions

Checking – availability of materials; working to

specification

Performing physical tasks – cleaning; tidying; cooking

Continuous learning

Work conditions and special requirements

Ability to work shifts that meet operational requirementsPhysically able to move operating equipmentHave an open attitude to perform similar functions in alternative outlets due to operational requirements

Key Performance Areas

Duties and responsibilities include

Food Preparation

Keep up to date with regards food products, trends and cooking methodologies

required to deliver menus

Prepare mise-en-place, conduct checks and preparations for service in line with SOP

Support Chef de Partie in the daily operation and preparation of food / menu items

according to recipe guidelines and preparation techniques – including preparation of

vegetables, sauces, salads, cold starters; and hot dishes

Control food stock and food cost in own section by minimising waste and off-cuts

Check food stocks – reporting on shortages, throwing out food that is close to expiry

and keep the fridge areas in good order.

Resolve or report on any anomalies / spoilages to the required standards to

management chefs

Culinary Governance Standards

Arrive at work ready for service dressed in relevant PPE with culinary tools / knives

Identify issues with regards own work station appearance and functioning of

equipment and systems

Check cleanliness of own section or station

Be aware of and comply with health, safety, hygiene and environmental regulations

in the outlets

Use and store operating equipment in line with specifications and safety regulations

Participate in stock takes

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with

a friendly smile, acknowledging them, and ensuring respect at all times

Interact with guests and provide professional service standards and relevant

solutions

Identifies customers and understand their preferences

Take guest orders accurately at the buffet

Explain menu items

Prepare food items for the guest and present in line with standards

Educate customers on business unit facilities, products and current promotions

Handle any customer complaints, requests and / or suggestions to resolution,

escalating if necessary

Gaming Technical Shift Manager

Job Purpose

The Gaming Technical Shift Manager manages the day to day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations

Education

• N5 National Electronic Certificate (light current) with relevant experience or
• 2 or National Electronic Diploma (light current) or
• Equivalent qualification

Experience

• At least 2 years’ experience as a Gaming Technician

Skills and Knowledge

• Planning
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing product / machine performance
• Investigating skills
• Reviewing – Assessing feasibility; assessing compliance; efficiencies
• Problem-Solving

Key Performance Areas

Shift Management

• Manages the day to day operation in the gaming technical department
• Manages the output task register
• Duty allocations/ Handovers / shift reports / dispute handling / floor walkabouts
• Reports gaming equipment anomalies and repairs to gaming management
• Quality assures work orders
• Schedules planned and preventative maintenance
• Verifies and resolves escalated disputes and incidents
• Follows up on progress of allocations and makes adjustments if required
• Liaises with Internal and External customers/ stakeholders
• Key bunch maintenance: (Keys, IFS, and money declarations)
• Attends required meetings
• Keeps departments / staff informed of information required to meet their needs

 Gaming Product

• Evaluates gaming products
• Conducts walkabouts to check product condition
• Technical assessments
• Manage technical requirements of product moves
• Researches products / keeps up to date with development
• Compile and manage the delivery of the scheduled maintenance plan
• Trains staff to use products efficiently
• Monitors and reports on product availability / uptime
• Master file system maintenance

Reporting and Administration

• Consolidates, verifies and distributes Analytical Reports: (Including but not limited to)

    a. Shift reports

    b. Month end Feedback reports

    c. Note acceptor reports

    d. Card acceptance reports

    e. Power Supply voltage reports

    f. Suspicious meter movement reports

           g. Card update failures

     h. Network stats checks

     i. Performance reports

     j. Progressive Reports

     k. IFS Reports

     l. Cash Handling Equipment Reports

• Makes recommendations to address shortfalls
• Captures relevant data
• Ensures RGP information is displayed
• Provides feedback to HO and Suppliers

Compliance Management

• Customise technical standards for the unit
• Communicates standards to all relevant parties
• Manages and audits Standard Operating Procedures
• Identifies new legislation changes, risks an opportunities to maintain the SOPS
• Standards include ordering of locks and keys, game software, SAMS, shift control keys
• Master file system audits

People Supervision and Development

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the department
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations and disciplinary action within the department
• Ensure staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Onboarding of new staff members
• Guides and coaches employees
• Participates in the recruitment and selection of new technicians into the department

Customer Relationship Management

• Investigates and resolves customer disputes
• Promotes customer service programmes
• Manages guest Interaction and Service
• Identifies and responds to customer feedback to improve the offering

Financial Control

• Controls spend and product buying in line with budget
• Prepares orders and follows up on progress
• Sources, checks and signs quotations
• Manages stock control processes and standards

Supplier Relationship Manager

• Regular communication and relationship building
• Manages Supplier SLA’s
• Selects and manages suppliers as per procurement policy

Assistant Project Accountant

Job Purpose

• The Assistant Project Accountant will be responsible to support the set up and monitoring of projects in IFS (including development, events & IT projects) to ensure project costs are allocated and reported correctly and that the final costs are capitalised or expensed appropriately in accordance  with Sun International’s standard accounting policies and procedures as defined by the  Shared Services Centre, as well as in accordance with regulations and client expectations.

Education

• 2-Year Diploma in Accounting

Experience

• Minimum of 2 years’ experience in project accounting

Skills and Knowledge

• Evaluating information
• Taking action
• Implementing Skills
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics
• Project accounting
• IFRS rules
• Procurement processes
• Business and Financial Acumen
• IFS Projects and Finance modules an advantage Business and Financial Acumen
• IFS Fixed Assets module an advantage
• Written and verbal communication skills
• Proficiency in MS Office Suite 
• Written and verbal communication skills
• Clerical administration

Key Performance Areas

• Set up development projects in IFS and load the approved budgets
• Process invoices against relevant projects and allocate correctly to activities, Support procurement in processing purchase requisitions correctly
• Re-allocate project costs to the correct activities where relevant
• Bill project costs to relevant units as and when required
• Review WIP accounts daily, highlighting any concerns, to ensure accuracy and capitalise, allocate to inventory or expense as per policies and guidelines
• Create fixed asset IDs for all costs to be transferred to the fixed assets register (FAR)
• Maintain spreadsheets for all pre-opening costs for the development projects held in SIML/unit books for analysis and capitalisation purposes
• Liaise with supply chain to receipt in goods/services for payment purposes
• Follow-through on advance deposits for development projects
• Close out project accounts upon project completion and capitalise or expense project costs to the correct accounts
• Compile project reports monthly and present actuals against budget (variances)
• Update forecasts monthly and present to project teams
• Investigate project expenses not billed
• Understand and be fully proficient in the application of all relevant SSC policies and procedures
• Keep management updated regarding progress, and where necessary escalate unresolved issues or challenges
• Respond to and resolve queries timeously with internal and external clients
• Develop and maintain sound working relationships with relevant departments, interacting with clients to provide professional service standards and solutions
• Collaborate with the SSC reporting teams in implementing project accounting objectives, and supporting the finance teams in reaching and exceeding their targets and objectives
• Contribute towards a culture of quality standards, ethics and governance.

International Sales & Marketing Manager (Region)

Job Purpose

Responsible and accountable to reach and exceed targets for multiple international market segments and distribution channels including achieving brand awareness, customer acquisition, business growth, reactivations and retention with the aim of maximising the revenue potential of the business and growing the Company’s market share.

Education

• 3-Year B Degree/Diploma in marketing, travel and tourism (not essential).

Experience

• Essential: Minimum of 3-5 years international sales and marketing experience and travel exposure, including 3 years’ experience managing international key accounts, preferably in the hospitality industry
• Essential: Solid proven track record and strong existing relationships with inbound tour operators and agents in South Africa and Offshore
• Working in a fast paced, ever-changing environment
• Experience should include exposure in leading and motivating a team

Skills and Knowledge

• Analytical skills
• Conceptualising skills
• Developing relationships
• Problem-solving
• Influencing
• Dealing with customers
• Planning
• Decision-making
• Reviewing / evaluating (feasibility / alternatives/ etc.)
• Controlling & directing resources
• Motivating others
• Representing & Marketing
• People Management
• Self-driven and presentable
• Valuing Diversity & Inclusiveness
• Advanced written and verbal communication skills
• Proficient computer literacy including Qlikview
• Sales skills
• Negotiating skills
• Sales Presentations
• Telephone skills
• Industry and corporate knowledge
• Marketing research and insights
• Sales forecasting and reporting
• Networking skills
• Business acumen
• Financial Acumen
• Digital Acumen
• Cultural understanding & protocol

Key Performance Areas

• Oversee the development of sales and marketing plans to promote the Group product internationally within a portfolio of countries and a local portfolio of Agents/ TO’s
• Provides short-and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data.
• Provide input and insights and make recommendations around current and future plans by determining and evaluating market trends and customer preferences.
• Perform a trend analysis and interpretation of current customer needs using business intelligence tools and data
• Build and maintain networks to understand the macro environment
• Elicit new business opportunities and leverage relationships to promote revenues; competitive edge and business growth
• Clearly define and delegate plans, authority and accountability to representation offices and motivate the team to reach required revenues
• Conduct an analysis of competitor product offerings in the hotel and hospitality industry, and design and implement offshore marketing plans
• Have a thorough understanding of the Group properties and their Customer Value Propositions to conceptualise, design and execute relevant campaigns
• Provide innovative concepts and customer insights to increase customer activity, site visitations and revenue spend at Group properties
• Identify new market opportunities and ensure these opportunities are included in the sales strategy
• Complete various international sales reports including status and new business acquired
• Own and manage the portfolio of Sales accounts in a number of international countries
• Develop and manage plans for the implementation of the customer acquisition and retention strategies
• Design plans and engage with agents/tour operators to retain and grow business revenues
• Communicate and conduct regular follow-ups with existing clients
• Attend Sales events, and trade shows to raise awareness around the hotel’s brand, as required
• Conduct on-site inspections; meet-and-greet’s; and familiarization trips; and entertain whenever required
• Maintains positive relationships with all guests, tour operators, colleagues and sales networks
• Conduct face-to-face client consultation to secure and retain business for SI
• Investigate and compile a client synopsis which provides specific value add information that informs decision making e.g. organogram, sponsorship type, potential spend, etc.
• Develop customer accounts to drive individual leisure business into the Group hotels and to increase market share in all revenue streams
• Identify and pursue opportunities for joint ventures e.g.  sponsorships, educationals, site inspections, etc.; as well as opportunities to establish special deals
• Package new offers in unique ways to increase interest, and negotiate room rates/packages with clients
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Acquire leads and respond to leads received immediately
• Conduct sales presentations and close deals with clients
• Maintain the integrity of data in the database, including activating special deal requirements
• Manage the CRM programme and Premier Partner Programme
• Monitor market trends and oversee advertising and marketing activities for various markets
• Identify/define CVP (Customer Value Proposition) for the specific International markets
• Creating a strong and consistent brand identity internationally
• Develop seasonal brochures with key distribution partners
• Develop required packages for promotion in Joint ventures and affiliations
• Develop marketing collateral and toolkits for teams
• Create and execute exhibitions at selected international and local trade fairs and global shows to promote the brand
• Manage CRM events with representation offices
• Measure the ongoing equity of the brand and making adjustments as necessary 
• Manage trade associations and relevant small affiliations
• Communicate and manage various stakeholders with regards the brand; requirements and adjustments
• Communicates campaign objectives and plans with key stakeholders across the Group
• Monitors implementation to ensure that the campaign is rolled out as per plan
• Authorise proofs on all content
• Analysing and reporting on the effectiveness of campaigns
• Provides support to business unit management teams as required during implementation
• Liaise with hotel management in formulating the sales targets and strategy for the hotel
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales campaigns
• Assists with maintenance of tour operator accounts, database, contact, team activities and business details within Opera according to SI standards
• Coordinates the distribution of information to all relevant departments within hotel
• Attends all sales meetings and provide feedback relevant information to Group sales
• Source, selects and interact with vendors and business partners to create partnerships for the business to become industry leaders
• Contracts deliverables and negotiates costings including pricing negotiations
• Provide guidance to hospitality partners to promote opportunities and ensure packages are correctly designed to meet customer expectations in line with contracted deliverables and timeframes
• Develop and manage the sales and marketing budget for allocated market segments including:
  • Revenue maximisation
  • Cost management
  • Financial reporting for the function
  • Financial reporting on campaigns and marketing initiatives
• Manage costs and authorise spend in line with budget for individual and collective segments
• Conduct accurate forecasting of revenues for allocated market segments in alignment with strategies
• Monitor and manage sales against the defined budget
• Provide input to rate strategies and guidelines to generate targeted revenues
• Defines Capex requirements
• Ensures that clients and guests are treated with courtesy and respect at all times
• Interact with clients and guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions asap
• Engage with customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice
• Be present to assist Sales & Marketing coordinators; including attendance at promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Quality assure calls
• Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective
• Upskill staff to ensure they have sufficient insights and information with regards VIP customers visiting the properties

Gaming Technician

Job Purpose

Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with Internal professional standards and gaming regulations.

Education

• N5 National Electronic Certificate (light current) with relevant experience or
• S2 or National Electronic Diploma (light current) or
• Equivalent qualification

Experience

• 2 years’ experience as a technician will be an advantage.
• Experience in the gaming industry is preferred.

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Physical ability to walk and stand for long periods of time, vision, hearing, speaking and literacy.
• Physically able to move machines.
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle and work with tools applicable to the job.
• Ability to work without supervision.
• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations

Key Performance Areas

• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
• Record and prioritise all job cards.
• Move and place EGMs.
• Configure gaming equipment.
• Knowledge sharing on gaming products.
• Writing technical manuals as per operational requirements
• Clean-up move location.
• Keep workshop tidy and safe.
• Clean, store and secure equipment
• Investigate and resolve customer disputes.
• Provides accurate guest information including promotional information.
• Guest Interaction and Service
• Contact suppliers for technical support where relevant.
  • Auditing and investigating Jackpot exceptions.
  • Count variances
  • Machine performance checks
  • Other auditing as per operational requirements
• Reports variances and make recommendations.
• Ensures all corrective actions are implemented.
• Analytical Reports: (Including but not limited to)
  • Shift reports
  • Month end Feedback reports
  • Note acceptor reports.
  • Card acceptance reports
  • Power Supply voltage reports
  • Suspicious meter movement reports
  • Card update failures
  • Network stats checks.
• Captures relevant data.
• Ensures RGP information is displayed.

Click here to apply

All the best with your applications.