Control Centre Customer Care Supervisor

Business Unit: Public Transport Regulation and Monitoring
Position: Control Centre Customer Care Supervisor
Salary: R351 769-R388 595
(basic salary per annum excluding benefits)
Post Level : 08
Reference: EXT/23/24/58

Requirements:

Grade 12, National Diploma in Marketing, Communication/ Public Relations. 0-2 years’ relevant experience. Good communication and reporting skills. knowledge of electronic multi-media techniques and website operations. Good computer literacy. Fluent in English and another official
language. code C1 driver’s license. “ Graduates in the relevant field will be prioritised”.

Duties: Implement effective customer complaint procedures. Conduct research on the requirements for-and procedures to manage complaints. Develop a code of conduct and alternative strategies to manage and resolve various categories of complaints. Coordinates and reviews the Recording
and registration of incoming complaints. Formulate alternative approaches to resolve the issue and interact with the complainant. Create and develop a follow up mechanism on customer queries to evaluate the level of customer satisfaction. Review complaint register and customer survey/satisfactory
book. Manage a team of control center and customer care center personnel. Ensure staff understands and complies with all control center and customer care center objectives, performance standards, and policies.

Duties: Excavation of trenches. For laying storm water pipes. Opening storm water drains and loading material. Transportation of goods, plants, and machinery to various clusters with lowbed trucks. Transport operation and maintenance team to site. Deploy and supervise Public Transport
Infrastructure Development operations and maintenance teams. Conduct visual assessment and be able to identify various road defects. Premarketing of potholes, supervising the preparation of works, setting out of works. Finishes, measures work done, and comply daily Job cards accurately.

NB: APPLICATIONS SUBMITTED WITHOUT THE OFFICIAL APPLICATION FORM WILL NOT BE CONSIDERED.

Polokwane Municipality offers challenging opportunities, competitive packages, and fringe benefits (Pension, Medical Aid, Housing Allowance, etc.)

Polokwane Municipality Recruitment policy as well as the Personnel Code as approved by the council will guide the process.

Preference will be given to candidates from designated groups in line with the provisions of the Employment Equity Act, and the council’s employment equity plan or targets and goals. For this reason, we require that Race, Gender, and Disability status be specified. NOTE: Suitable candidates
will be subjected to a personnel suitability check (Criminal record, Citizenship, credit record, qualifications verification, and employment verifications). Where applicable candidates will be subjected to a
skills/ knowledge test.) The form must be accompanied by a detailed CV, originally certified copies (not older than three months) of qualifications, ID, any other supporting documents and may be hand delivered to Polokwane Municipality Civic Centre at Cnr Landros Mare & Bodenstein Streets,
POLOKWANE on the 09 Floor office no 902.

Closing Date: 23 November 2023
Time: 12h30

Late applications will not be considered. Should you not hear from us within four months of the closing date, please consider your application as unsuccessful. We thank all applicants for the interest shown.
Toll-Free Fraud Hotline: 0800 20 50 53 or e-mail: cdm@p-offs.com

ENQUIRIES: Human Resource Manager, Mr. Manyama JL, Tel No. 015 290 2116/2004/239

POLOKWANE MUNICIPALITY IS AN EQUAL OPPORTUNITY AFFIRMATIVE EMPLOYER AND RESERVES THE RIGHT NOT TO MAKE ANYAPPOINTMENT.

All the best with your applications